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recently my camera failed and the x1 went back to Sony, I've now had an email saying the phone is unrepairable and I have to pay £10 to have it returned unfixed.
I called them up and they say the mainboard is bent and not covered under warranty. The case is perfect, the screen is perfect and the phone has never been dropped etc.. They said this can happen even when the phone is in a pocket or bag but classed as accidental damage so not covered. They also said it's not a replacement part and I would need to buy a whole new phone, even if I was happy to pay for repair myself.
Is this right? Do they have to prove it was dropped? Is there no way of getting this fixed even if it costs me? Who can I complain to about this?
Thanks for any advice you can give..........
What country do you live in? And has this issue happened within 6 months?
If in the UK, you may be covered by 'The Sale of Goods Act 1979' if you believe the phone was not of satisfactory quality (plus a few others reasons). However as far as I know, this would protect you from the seller, not SE.
Put simply, goods are expected to last a reasonable amount of time within normal usage (which i would argue means keeping within your pocket). If it breaks within 6 months, it is the sellers responsibility to prove that it was fit for use at the time it was sold (very hard for them to do if others are working fine). After 6 months you have another 5.5 years (4.5 years in Scotland) where you are still protected but it your responsibility to prove the goods were unfit at the time of sale.
Might be worth a shot. Info can be found on the website for BBCs Watchdog TV program: http://www.bbc.co.uk/watchdog/consumer_advice/consumer_law_sale_of_goods_emp.shtml
thanks for that, unfortunately i've had it for about 9 months so SOGA won't be easy for me to prove. I just cant get how they say it has been damaged by me, there's no signs of dropping, the phone is absolutely mint! I'm very mad indeed
the same thing has just happened to me with vodafone in the uk.
phone was sent back to the service centre as some of the keys on the right-hand side of the keyboard were working intermittantly which i believe is a common issue.
the phone was returned to me with a blurry picture of what may or may not be the inside of my phone saying that the phone had been damaged and was not covered by warranty. my phone has never been dropped and has been very well take care of. :-(
I have asked that they escalate my complaint and I'll be getting a call back tomorrow but I don't hold out too much hope. Not quite sure what too do after that but I wont stop there, considering the cost of the phone originally it's taking the p***
sounds shocking. Good luck mate and what country are you in?
I have just picked my phone up from an o2 store after sending it off for repair, the keys only worked intermittently (as previously posted) along with a few other issues. I received t.he handset back with a "Beyond Economical Repair" diagnosis, claiming that i had somehow bent and cracked the motherboard due to physical damage. I had to instead claim from o2 insurance costing me £25. I think in the future its much better to contact Sony Ericsson directly.
I'm in the UK and today had a call back from the escalations team who just confirmed what I was told yesterday, basically bent board, not our problem, buy a new one. They will send it back for free though which I'm supposed to be grateful for.
I'm now going to take it to their director of support, when you look at the 1000+ posts about the cracks and another 2 replies in this thread about the 'bent mainboard' the manufacture of this phone is questionable to say the least and goes a long way to prove the sale of goods act 'unfit for purpose' rule. I'm happy to take this to civil court if needs be........I'm a principals man and I'm seriously pi**ed...
Can you send it back to Sony? Sony repaired my damaged screen/cracked casing for free in about 7 days
i think it depends on country, in my they even charge me changin the case, becouse "they didnt get any input about cracks in case". i show them xda thread with numeros complaining and no luck, had to pay...
I recently sent the phone back to change the keyboard and upgrading of firmware. I had to wait 3 weeks for a keyboard cos they went out of stock for it.
They even changed my cover that had some scratches without even me asking. Also the D-pad was changed cos of some peeling.
I thought that they gave me a reburbished set so I checked the IMEI, its ok. They even offered me an extended warranty program where I pay around 70SGD and it covers even accessories like headphones and such for a one-to-one exchange scheme.
This is SE Singapore Support.
I have to complain about the loss in faith I have had in this company I once trusted, considered reliable. I own a Sony Television, a PS3, Music System, POS Camera and now a Smartphone, the Xperia ZR. But the business policy and Service to Consumers have changed over the years, and this has caused a great emotional and economic distress to me.
I had bought an XPERIA ZR(C5502) on the 11th of September, 2013. After a month of use, suddenly the screen of the phone would not turn on. Other functions were working perfectly as far as my knowledge goes, (i.e. camera button, volume keys etc). A few days ago, it stopped booting altogether.
On contacting the Sony Service centre, he informed me that I have done water damage to my phone, and therefore void my warranty. I repeatedly asked him to open(unscrew) the phone and check for any damages, but he told me that he wont open it, because some litmus paper inside the phone had turned red, indicating water damage. I persistently said that the phone has undergone no water damage, and is not turning on, so to please check for any damage inside and fix it as it was just a month old and was under warranty. I repeatedly told him that I have not brought the phone under water contact in any manner, to which he replied that then it was my fault during purchase, that I didnt check the water indicator strip, thereby asserting that I AS A CONSUMER AM NOT ASSURED A DEFECT FREE PIECE UPON PURCHASE. WHY DIDNT YOU PUT A CLAUSE FOR THE CONSUMER, THAT "PLEASE CHECK THE WATER INDICATOR UPON PURCHASE" ? THAT INDICATOR HAS BEEN RED AS FAR AS I KNOW.
ADDITIONALLY, THIS PHONE IS IDENTIFIED AS "WATERPROOF" BY SONY. But he said I had to pay 80% of the phone's actual cost, to get a replacement, and he will NOT REPAIR IT UNDER WARRANTY. ALSO, HE ADDED, THAT HE WILL ONLY OPEN IT TO INSPECT IF HE GETS A SPECIAL EMAIL FROM SONY INDIA AUTHORITIES, INSTRUCTING HIM TO DO SO.
KAUSTAVBOSE said:
I have to complain about the loss in faith I have had in this company I once trusted, considered reliable. I own a Sony Television, a PS3, Music System, POS Camera and now a Smartphone, the Xperia ZR. But the business policy and Service to Consumers have changed over the years, and this has caused a great emotional and economic distress to me.
I had bought an XPERIA ZR(C5502) on the 11th of September, 2013. After a month of use, suddenly the screen of the phone would not turn on. Other functions were working perfectly as far as my knowledge goes, (i.e. camera button, volume keys etc). A few days ago, it stopped booting altogether.
On contacting the Sony Service centre, he informed me that I have done water damage to my phone, and therefore void my warranty. I repeatedly asked him to open(unscrew) the phone and check for any damages, but he told me that he wont open it, because some litmus paper inside the phone had turned red, indicating water damage. I persistently said that the phone has undergone no water damage, and is not turning on, so to please check for any damage inside and fix it as it was just a month old and was under warranty. I repeatedly told him that I have not brought the phone under water contact in any manner, to which he replied that then it was my fault during purchase, that I didnt check the water indicator strip, thereby asserting that I AS A CONSUMER AM NOT ASSURED A DEFECT FREE PIECE UPON PURCHASE. WHY DIDNT YOU PUT A CLAUSE FOR THE CONSUMER, THAT "PLEASE CHECK THE WATER INDICATOR UPON PURCHASE" ? THAT INDICATOR HAS BEEN RED AS FAR AS I KNOW.
ADDITIONALLY, THIS PHONE IS IDENTIFIED AS "WATERPROOF" BY SONY. But he said I had to pay 80% of the phone's actual cost, to get a replacement, and he will NOT REPAIR IT UNDER WARRANTY. ALSO, HE ADDED, THAT HE WILL ONLY OPEN IT TO INSPECT IF HE GETS A SPECIAL EMAIL FROM SONY INDIA AUTHORITIES, INSTRUCTING HIM TO DO SO.
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Click to collapse
Where is that litmus paper. Could please point it out.
Just below the battery, at the bottom end
motodude said:
Where is that litmus paper. Could please point it out.
Click to expand...
Click to collapse
Its placed right below the battery, on the bottom right corner, underneath the nudge with which you pull out the battery.
maybe you got a lemon.
maybe the phone did get water damaged without you knowing it.
maybe... I don't know.
one thing i know is that, you're disappointed. (granted, i'd be too)
what i wonder is that, why don't you take it back where you bought it and argue with the seller?
i don't know the general level of customer services in india, but maybe it's more of the norm than the exception?
what i suggest is, venting your frustration with oversensational words and write in caps just make you look STUPID.
just my 2 cents.
Check your inbox.
Sent from my C5503 using Tapatalk now Free
nostupidthing said:
maybe you got a lemon.
maybe the phone did get water damaged without you knowing it.
maybe... I don't know.
one thing i know is that, you're disappointed. (granted, i'd be too)
what i wonder is that, why don't you take it back where you bought it and argue with the seller?
i don't know the general level of customer services in India, but maybe it's more of the norm than the exception?
what i suggest is, venting your frustration with oversensational words and write in caps just make you look STUPID.
just my 2 cents.
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Just asking, which country are you from, mate ?
Because in mine, we do not have carrier subsidized phones, and the average earning capacity of a person my age makes this a very expensive purchase (costs me more than my monthly pay, in fact). AND YES, IF YOU LOSE AND ENTIRE MONTHS SALARY INTO SMOKE, YOU'LL BE WRITING IN CAPS TOO.
And, coming back to the general idea of human emotion. If a person loses something, has something stolen, which they deem valuable, it IS human nature to VENT, even if its just on the spur of the moment. But that hardly constitutes in becoming what you just said, i.e. STUPID.
Plus, the services in India are pathetic for Sony. They arent even AUTHORISED to pop open any phones from the Z series, because the lack the pressure or vacuum equipment required to check the IP55-58 rating once they have put it back again. Simply put, you blow INR 30-40,000 on a Z, you are guaranteed to HAVE no customer service. Infact, seeing this crisis prompted Sony Mobile to bundle an ADP of 6 months on all new Z devices, post 15th of Sept 2013.
Well l, you are entitled to your opinions
And I'm ntitled to mine
Btw, nobody forced you to spend a mOnth's salary for a phone. That alone sounds pretty stupid to me...
I'm not trying to defend Sony, just pointing out the obvious. If you don't like my opinions, you're free to ignore it.
I have recently bought a ZR thinking only of the water resistance since I leave in a rainy part of India.
Unfortunately it came to my notice only after the purchase - the bad service for it that it is.
I feel for your loss.
Get a Samung next time. As much as I like Sony, Nokia and Samsung have the best after-sales service in India. This is precisely the reason why I didn't go for the Xperia Z. Sony India needs to up the ante on their customer support.
crap looks like i'll have to take real care of the phone next time it rains..
lesson learned my friend.. although quite an expensive one...
when I was about to buy my zr, i looked at the store returns policy.. the only thing written is that they would refund me if I return the item within 7 days... if I return item within 30 days, i will only get a replacement not a refund... with this in mind, I immediately submerged my phone in a swimming pool for more than 1 hour and its ok - nothing happened wrong... had it been like yours, I would have returned it immediately since the "water proof" description in their store is everywhere...
i highly think that you got a lemon phone though...
I'm curious what the experiences of XDA users have been with Sony's customer support when it comes to their Xperia devices. I had to send mine in for what I think was a shorted out battery (had it in/around the pool for a few hours, got out and it was fine, but then an hour later it just shut off, refused to stay on unless it was plugged in). They didn't contact me for two weeks, then I called and they just said "yeah you'll probably be good we would have called you if there was a problem". Two days later I got a (what I assume to be) refurb unit in the mail.
I'm actually extremely happy with this. Mainly because A: The device I sent to them was bought second hand off craigslist so I fully expected them to tell me that would void the warranty somehow, B: It was rooted, and C: it had some scuffing on the screen and bezel, and the power button was "mushy". Given that it was probably water damage and technically my fault (it spend most of it's time on the side of the pool getting splashed, but definitely overdid the "30 minute" rule), and they could have easily given me a hard time over any of the three things mentioned, I don't think I can be anything but very pleased with Sony right now.
:good::good::good:
My experiences have been mixed. My x10 was a nightmare to get sorted, first one didn't work out of the box, it took 13 weeks to get a replacement
My arc however was the opposite, screen died but had a new handset in 2 weeks.
Good guy Sony
Just got my 6 month old Z1 replaced.. Initially they offered me a refurbished unit but I refused to accept it and mailed them and got into a conversation with them. I was able to convince them to offer me a New unit and they immediately did! A company that listens!
I feel I am a Foolish owner of SONY Z3 Compact - it did not turn waterproof anytime I used
Not sure if posting here will help me at all, however I am doing it.
Issue1:
First time before I could take my phone into the swimming pool I had dipped it in a bucket of water to see if water resistance works. The phone's camera , gps etc stopped working.
The service center person said the liquid indicators are 'red' without actually being red. Then I escalated about this to sony customer care that I do not trust this as I had closed the ports properly and dipped in the water . However I was suggested to give the phone for service and was taken under warranty.
I wrote another email to sony that I no more have confidence in this phone as water entered even after the ports were closed.
However after a delayed and long wait I received my phone after service . I got assurance from the service center that now water resistance works.
Issue 2:
I took my kids to the pool the very next day to take videos of them inside water. I had ensured that I closed the ports and also my family checked again for me. (Remember that I had taken extra caution since I had bad experience earlier with my phone (refer to issue 1))
Took few vidoes underwater and we were happy. An hour later I found that my phone was fully dead this time and indicators showing red inspite of closing the ports properly.
Guessing the service center guy would definitely not honor warranty, I wrote an email to SONY immediately asking for refund as I was fully frustrated , feeling I was fooled and cheated and royally taken for a ride with my time and money.
Not to my surprise the service center person said the warranty was void and will send me the estimate. While in the service center I had realized that both the flaps were interchanged during the first service. The service center guys said that should not be an issue as both the flaps are same.Not sure how far its correct.
I feel this is unfair to loot me this way without my mistake. I am deeply hurt with the way things went with SONY.
I do not want to use my insurance as it was not an accidental damage , its product flaw and poor built and non-water resistant product.
I want SONY to solve my issue as its not my mistake at all , I am in full conscious with my whole experience in the pool that day.
I am not hopeful of SONY anymore until you resolve this issue .
Embarrassing experience for choosing SONY, time spent and disgusting experience of visiting service center from the time I bought this phone.
Yesterday I collected my phone from service center without getting repaired , as I was told that I have to pay for the service , that too huge money!. Customer care manager was of no help, he kept saying it was an L4 technician check...don't know what that means...all I know is the phone is dead inspite of ports being closed.
This experience makes me feel those days have gone where SONY had good products and service.
I am not new to SONY , I have used SONY W810i, SONY P1i, Xperia previous Android Series, SONY C3 Dual, Z1` and now Z3 compact. This should say enough that I am not new to SONY and not very new to waterproof phones. I cannot afford not to close ports after all the earlier experience with service center.
Did anybody face similar issues? if yes how did you get it right within warranty?
ananthvinay said:
I feel I am a Foolish owner of SONY Z3 Compact - it did not turn waterproof anytime I used
Not sure if posting here will help me at all, however I am doing it.
Issue1:
First time before I could take my phone into the swimming pool I had dipped it in a bucket of water to see if water resistance works. The phone's camera , gps etc stopped working.
The service center person said the liquid indicators are 'red' without actually being red. Then I escalated about this to sony customer care that I do not trust this as I had closed the ports properly and dipped in the water . However I was suggested to give the phone for service and was taken under warranty.
I wrote another email to sony that I no more have confidence in this phone as water entered even after the ports were closed.
However after a delayed and long wait I received my phone after service . I got assurance from the service center that now water resistance works.
Issue 2:
I took my kids to the pool the very next day to take videos of them inside water. I had ensured that I closed the ports and also my family checked again for me. (Remember that I had taken extra caution since I had bad experience earlier with my phone (refer to issue 1))
Took few vidoes underwater and we were happy. An hour later I found that my phone was fully dead this time and indicators showing red inspite of closing the ports properly.
Guessing the service center guy would definitely not honor warranty, I wrote an email to SONY immediately asking for refund as I was fully frustrated , feeling I was fooled and cheated and royally taken for a ride with my time and money.
Not to my surprise the service center person said the warranty was void and will send me the estimate. While in the service center I had realized that both the flaps were interchanged during the first service. The service center guys said that should not be an issue as both the flaps are same.Not sure how far its correct.
I feel this is unfair to loot me this way without my mistake. I am deeply hurt with the way things went with SONY.
I do not want to use my insurance as it was not an accidental damage , its product flaw and poor built and non-water resistant product.
I want SONY to solve my issue as its not my mistake at all , I am in full conscious with my whole experience in the pool that day.
I am not hopeful of SONY anymore until you resolve this issue .
Embarrassing experience for choosing SONY, time spent and disgusting experience of visiting service center from the time I bought this phone.
Yesterday I collected my phone from service center without getting repaired , as I was told that I have to pay for the service , that too huge money!. Customer care manager was of no help, he kept saying it was an L4 technician check...don't know what that means...all I know is the phone is dead inspite of ports being closed.
This experience makes me feel those days have gone where SONY had good products and service.
I am not new to SONY , I have used SONY W810i, SONY P1i, Xperia previous Android Series, SONY C3 Dual, Z1` and now Z3 compact. This should say enough that I am not new to SONY and not very new to waterproof phones. I cannot afford not to close ports after all the earlier experience with service center.
Did anybody face similar issues? if yes how did you get it right within warranty?
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Click to collapse
I never did dip any of my Xperia's in the water despite owning the Z1 Compact and Z3 Compact but the best option would be to bring it to the nearest Sony Service center, being here in XDA I can only assume you already rooted your phone and probably unlocked the bootloader which already voids the warranty.
Warranty void since SONY says ports were not closed properly...
Revontheus said:
I never did dip any of my Xperia's in the water despite owning the Z1 Compact and Z3 Compact but the best option would be to bring it to the nearest Sony Service center, being here in XDA I can only assume you already rooted your phone and probably unlocked the bootloader which already voids the warranty.
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Click to collapse
I never rooted my phone, not that tech savy,
Simple, I wanted a phone which could take videos in water, i had ensured that ports are closed with ultra care and then took videos of my kids in water, that's what I bought the phone for, otherwise there are better options like Apple etc, and the swimming pool is a fresh water pool. Water entered the phone and showed the indicators in the ports ' red'. SONY says that ports were not closed(which is not true). I have been reading posts where there are many people who faced similar issue and warranty was not honored by SONY. Not sure how to solve this issue.
Despite the z3 compact and sony's claims of it being waterproof, I would not test sony's claims. I love my z3 compact and IF I was to take video's underwater, I'd still invest in a waterproof case just to ensure that the integrity of the phone and sony's warranty. So upon reading the Original posters thread, There is no way I'd take this phone underwater now, especially if sony refuses to honor their warranty.
Taking videos underwater works for me though. I used it in the pool for over an hour. I guess you're just unlucky :/ i also wash it every now and then
Sent from my D5833 using XDA Free mobile app
Guys, I have something worse to report. I bought my mother this phone (Nokia 7 plus) for mother's day. I had put a screen protector for her before she started using it. Suddenly, one day, the screen protector popped out and I starting noticing strange lines on the screen (see pic below). I used to tell her that for her use, she will get 2 days battery backup easily. But I noticed that the battery dropping nearly by 30% overnight.
I carefully noticed the phone, and the screen phone was bulged from the front (Pic 2). I have been using Android since ages and I know this was a bulged battery issue, and overheating has caused the LCD screen to burn some pixels (possibly). I quickly notified Amazon (from where I bought) asking for replacement because this seemed a very serious issue. They said that they have only 10 day replacement policy, but I can get it replaced at any Authorised repair centre.
Fast forward to me visiting the repair centre today. I met the front person and explained him the issue. His first statement "This issue will not come under warranty, this has happened because of overcharging". I sincerely chuckled, because I have been working with phones that charge over weeks at work and nothing happens to them. And my mother always charged with the Nokia charger (fast charger). I asked him how and questioned his ideals, he was blunt and rude. I asked that I would like to speak to the manager. He said that he is the manager and the sole owner of that service centre. I couldn't bare it. After some talking, He took pictures of the phone and sent to HMD and said that he will get back by Monday and said that it could be water damage (my mum has never dropped even a drop of water on it, considering that she has never damaged a phone ever).
Now I am just waiting, but the way he interacted seems to be an issue. Calling it an issue of overcharging, and saying it is not under warranty.
Leaving that aside, I informed amazon too, and they were so courteous, that they said that they would replace the phone, if I got a "replacement denial letter". I requested this from the Manager, and unsurprisingly he said no I won't.
I'll update this with further developments but for now look at the images below. It clearly seems to be a faulty battery.
Also, the Manager (obviously don't want to name him yet) said that it is perfectly use the phone in this case. I made my mum start using her old phone for safety precaution because I don't trust a word he says.
Any suggestions guys?
TL;DR: Bought my mum N7+ on mother's day. In three weeks, it bulged and deformed with screen burn lines. The Authorised Nokia centre guy said this won't come under warranty, but later I negotiated and made him take photos and sent a mail to HMD to enquire. I hope HMD doesn't deny that this is battery issue. Any suggestions?
tr.supradeep said:
Guys, I have something worse to report. I bought my mother this phone (Nokia 7 plus) for mother's day. I had put a screen protector for her before she started using it. Suddenly, one day, the screen protector popped out and I starting noticing strange lines on the screen (see pic below). I used to tell her that for her use, she will get 2 days battery backup easily. But I noticed that the battery dropping nearly by 30% overnight.
I carefully noticed the phone, and the screen phone was bulged from the front (Pic 2). I have been using Android since ages and I know this was a bulged battery issue, and overheating has caused the LCD screen to burn some pixels (possibly). I quickly notified Amazon (from where I bought) asking for replacement because this seemed a very serious issue. They said that they have only 10 day replacement policy, but I can get it replaced at any Authorised repair centre.
Fast forward to me visiting the repair centre today. I met the front person and explained him the issue. His first statement "This issue will not come under warranty, this has happened because of overcharging". I sincerely chuckled, because I have been working with phones that charge over weeks at work and nothing happens to them. And my mother always charged with the Nokia charger (fast charger). I asked him how and questioned his ideals, he was blunt and rude. I asked that I would like to speak to the manager. He said that he is the manager and the sole owner of that service centre. I couldn't bare it. After some talking, He took pictures of the phone and sent to HMD and said that he will get back by Monday and said that it could be water damage (my mum has never dropped even a drop of water on it, considering that she has never damaged a phone ever).
Now I am just waiting, but the way he interacted seems to be an issue. Calling it an issue of overcharging, and saying it is not under warranty.
Leaving that aside, I informed amazon too, and they were so courteous, that they said that they would replace the phone, if I got a "replacement denial letter". I requested this from the Manager, and unsurprisingly he said no I won't.
I'll update this with further developments but for now look at the images below. It clearly seems to be a faulty battery.
Also, the Manager (obviously don't want to name him yet) said that it is perfectly use the phone in this case. I made my mum start using her old phone for safety precaution because I don't trust a word he says.
Any suggestions guys?
TL;DR: Bought my mum N7+ on mother's day. In three weeks, it bulged and deformed with screen burn lines. The Authorised Nokia centre guy said this won't come under warranty, but later I negotiated and made him take photos and sent a mail to HMD to enquire. I hope HMD doesn't deny that this is battery issue. Any suggestions?
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Click to collapse
You have a two year warranty on this phone for sure.If they cannot prove that you or your mother are responsible for the damage,they must replace it surely.To say it is damage caused by overcharging is rediculous indeed, though if it is a problem with the battery,wouldn't the problem be more widespread,that is the only kind of argument this manager could have,I could see how he might wonder if he hasn't sent this problem before,
Nevertheless,if what your saying is true and I expect it probably is,you should demand a refund and go elsewhere,I returned my n7+ last week because I did not like it,one issue was the battery started to switch from fast to slow charge when charging and didn't seem right,Nokia seemed to be introducing bugs in their updates also
manus31 said:
You have a two year warranty on this phone for sure.If they cannot prove that you or your mother are responsible for the damage,they must replace it surely.To say it is damage caused by overcharging is rediculous indeed, though if it is a problem with the battery,wouldn't the problem be more widespread,that is the only kind of argument this manager could have,I could see how he might wonder if he hasn't sent this problem before,
Nevertheless,if what your saying is true and I expect it probably is,you should demand a refund and go elsewhere,I returned my n7+ last week because I did not like it,one issue was the battery started to switch from fast to slow charge when charging and didn't seem right,Nokia seemed to be introducing bugs in their updates also
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Click to collapse
Thanks for your suggestion friend.
I was just worried about the fact that this particular service center will somehow possibly prove that it is customer mistake, because the manager was surely rude to every other customer in the store.
And truly, overcharging is just blatant lies. I have used phones since ages, and no phone came with a warning to not charge the phone overnight or for longer duration. If overcharging is an issue, then it is surely that the Battery IC is faulty. I am an electronics engineer, and I work with phones at my workplace, and we leave phones charging over weekend while connected to the laptop. This is why I couldn't believe the manager's words. Also, overcharging is not mentioned in the clause on the warranty page.
My mother was happy with the N7+. She is a Nokia fan. And the phone looks and feels sturdy. Also, I never saw this issue mentioned anywhere over the internet, so I feel it is a rare case. I hope rather.
Again, thanks for your suggestion.
Hello,
What went out of this? My display is not bulged, but i have a lighter spots on the screen, which look like yours.
What do you think is the reason for those spots? At first it was only the big one, which was smaller and i didn't care for it, but now it is bigger and new ones appear.
Actually I receive a similar answer from the dealer i bought it from - HMD warranty doesn't cover this issue.
Good quality, great job, HMD.
Honestly I didn't expect something like this from them.
Li-ion batteries come with over charge protection circuit. It may be a case of faulty battery which HMD Global should replace
I get a white line at the top of the screen. It is quite noticeable if I select a dark/black wallpaper.
Same here
My Mon is a huge fan of Nokia's sturdiness, so she bought that exact phone (7+). Now she got the exact same mark (just one) in the middle.
After a while I noticed a bump on the screen. I understood that it was the battery that was getting swollen. She put the phone aside and I suggested her the A50.
She replaced the battery one month ago, and now the same thing is happening again !!
And now I'm not even mentioning the software issues we encountered regarding the WiFi.
I'm a bit disappointed just like she is, because that phone comes with Android one, so she hoped to keep it for a while...