Database Develop

O2 are the most shocking company ever !!

I thought this little story would show O2 in a slightly new light....
a couple of weeks ago, my prized XDA2s developed 2 faults....one, it the on/off switch stopped working and the only way to power off was to remove the battery (??!!) and two, there was no audio what so ever coming from the speaker....nothing on media player, nothing on a call (although i rarely used it as a phone)....
so, i rang the legendary CS and was told by a young person who clearly was on their first day of social speaking, that i needed to take it to my nearest O2 store...
this i did, to be told it needed to go away for repair (no replacements allowed) and that it would be approx 2 weeks......no loan unit, nothing....
anyway, phone call 2 weeks later from an entirely different branch to say my phone was back........
so, go into the store to collect only to be told by the assistant that they had not repaired the unit...........IT WAS WATER DAMAGED !!!!
personally, i have never used the pda in the rain, it has never left the expensive leather case that i lovingly enveloped it in.......plus, the screen was and still is in pristine condition, protected by the expensive protector that i purchased for it..................WATER DAMAGED!!!
he then proceeded to show me a photocopy of the main board with more arrows than a Red Indian convention - allegedly this was my board indicating all the alleged water damage...........
so after much discussion, whereby the assistant grunted, huffed, rolled his eyes, looked around the store several times at another argument that was taking place, he basically informed me there was nothing i could do........'claim on your household insurance'...........which bit of 'it has never been in the rain' did he not understand............
no repair, no replacement, don't care if i did write to Head Office, please take your £259.99 lovely pda with no audio/power button and leave....
WELL O2, YOU REALLY HAVE GOT LOUSY CUSTOMER ASSISTANCE.....
so if anyone wants knows anywhere i CAN get this fixed, i would be grateful
oh, and yes, i would definitely recommend Orange/Vodafone/T-Mobile to anyone !!!!

ouch....that sucks...were u on an insurance plan?
I was having a look through this insurance plan I'm on from o2 (oh...and not a fan of o2, just got the contract so I could get the phone for 99.99 and use it on vodafone) and if mine ever messes up *crosses fingers* then I'll probably call them up and tell them I lost it!
At least then I can be sure I'll get a working one back. lol

There is now a clause with lost phones, your claim must be accompanied by a police report number and then, at their discretion, they make a decision as to whether it is a "valid" loss, if they decide it isnt valid you get nothing it seems. I think the only people who need worry are those that have made multiple claims by way of getting a new phone every year.

all the networks are crap really, none them care, they are all halfwits in customer services.........and they still charge us a fortune for calls

It is fortunate of me, as i do not need to suffer from lousy customer service but the XDA in Singapore definitely cost more than those over at your side.

Hi, my name is Dom and I've been without my O2 XDAIIs for 1 week now. (thanks - I needed to get that off my chest)
I took my phone to an O2 shop last Monday and gave them a list of faults as long as the average M25 traffic jam. They told me 7-14 days and we should have it back.
If they tell me my unit is WATER-DAMAGED, I will be in contact with my solicitors. The closest my unit has been to water was being clipped to my belt while I took a wizz!!! Also, the only marks on the unit are the wear on the keyboard of the sliding mechanism and a slight scuff mark on the right edge where I knocked into a wall by a cyclist (crazy idiots).
My advice - contact a solicitor. Get he/she to get in tough with O2 regarding a replacement unit. The solicitor will cost a bit but it should get you a positive responce from O2. You might be able to get out of them.
Good luck!
Dom

Not only get a solicitor but make sure that the solicitor applies for costs as well as a replacement, that way it costs you nothing, assuming you win.
You may even be lucky and find a solicitor who is prepared to have a go on a no win no fee basis as it is likely to only take a few threatening letters to sort it out.

Warranty Woes - help please!!

recently my camera failed and the x1 went back to Sony, I've now had an email saying the phone is unrepairable and I have to pay £10 to have it returned unfixed.
I called them up and they say the mainboard is bent and not covered under warranty. The case is perfect, the screen is perfect and the phone has never been dropped etc.. They said this can happen even when the phone is in a pocket or bag but classed as accidental damage so not covered. They also said it's not a replacement part and I would need to buy a whole new phone, even if I was happy to pay for repair myself.
Is this right? Do they have to prove it was dropped? Is there no way of getting this fixed even if it costs me? Who can I complain to about this?
Thanks for any advice you can give..........

What country do you live in? And has this issue happened within 6 months?
If in the UK, you may be covered by 'The Sale of Goods Act 1979' if you believe the phone was not of satisfactory quality (plus a few others reasons). However as far as I know, this would protect you from the seller, not SE.
Put simply, goods are expected to last a reasonable amount of time within normal usage (which i would argue means keeping within your pocket). If it breaks within 6 months, it is the sellers responsibility to prove that it was fit for use at the time it was sold (very hard for them to do if others are working fine). After 6 months you have another 5.5 years (4.5 years in Scotland) where you are still protected but it your responsibility to prove the goods were unfit at the time of sale.
Might be worth a shot. Info can be found on the website for BBCs Watchdog TV program: http://www.bbc.co.uk/watchdog/consumer_advice/consumer_law_sale_of_goods_emp.shtml

thanks for that, unfortunately i've had it for about 9 months so SOGA won't be easy for me to prove. I just cant get how they say it has been damaged by me, there's no signs of dropping, the phone is absolutely mint! I'm very mad indeed

the same thing has just happened to me with vodafone in the uk.
phone was sent back to the service centre as some of the keys on the right-hand side of the keyboard were working intermittantly which i believe is a common issue.
the phone was returned to me with a blurry picture of what may or may not be the inside of my phone saying that the phone had been damaged and was not covered by warranty. my phone has never been dropped and has been very well take care of. :-(

I have asked that they escalate my complaint and I'll be getting a call back tomorrow but I don't hold out too much hope. Not quite sure what too do after that but I wont stop there, considering the cost of the phone originally it's taking the p***

sounds shocking. Good luck mate and what country are you in?

I have just picked my phone up from an o2 store after sending it off for repair, the keys only worked intermittently (as previously posted) along with a few other issues. I received t.he handset back with a "Beyond Economical Repair" diagnosis, claiming that i had somehow bent and cracked the motherboard due to physical damage. I had to instead claim from o2 insurance costing me £25. I think in the future its much better to contact Sony Ericsson directly.

I'm in the UK and today had a call back from the escalations team who just confirmed what I was told yesterday, basically bent board, not our problem, buy a new one. They will send it back for free though which I'm supposed to be grateful for.
I'm now going to take it to their director of support, when you look at the 1000+ posts about the cracks and another 2 replies in this thread about the 'bent mainboard' the manufacture of this phone is questionable to say the least and goes a long way to prove the sale of goods act 'unfit for purpose' rule. I'm happy to take this to civil court if needs be........I'm a principals man and I'm seriously pi**ed...

Can you send it back to Sony? Sony repaired my damaged screen/cracked casing for free in about 7 days

i think it depends on country, in my they even charge me changin the case, becouse "they didnt get any input about cracks in case". i show them xda thread with numeros complaining and no luck, had to pay...

I recently sent the phone back to change the keyboard and upgrading of firmware. I had to wait 3 weeks for a keyboard cos they went out of stock for it.
They even changed my cover that had some scratches without even me asking. Also the D-pad was changed cos of some peeling.
I thought that they gave me a reburbished set so I checked the IMEI, its ok. They even offered me an extended warranty program where I pay around 70SGD and it covers even accessories like headphones and such for a one-to-one exchange scheme.
This is SE Singapore Support.

where is the water indicator? (and questions on warrany)

I need to get a nexus one handled thru warranty, but HTC says basically if anything is wrong they'll charge for a new phone. I've never dropped it in water but I just want to make sure just in case like if some steam got in or something, I really don't want to pay $500 for a refurbished phone or something like that.
Has anyone gotten a N1 replaced thru HTC?
also, where is the water indicator thing on the phone? Can it be seen if you take the cover off?

here:
http://www.dropbox.com/gallery/6436943/1/liquiddamage?h=5096a4
I am not sure if there are any others.
The picture is of the back of my phone, at the very bottom with the rear lower cover off. Picture courtesy of HTC

On mine, there is also a water indicator under the battery terminal leads. Remove the battery, and look just below the connectors. You'll see a white sticker. or red if it's gotten wet.
Also note, that these stickers do not change color in humidity, they must touch standing water, you would need nearly 100% humidity + 100% condensation for it to change. Which under normal weather conditions (even a shower's steam) it would be impossible for it to change... And if you did get it to change from humidity, it's beyond the tolerance of the device and has voided the warranty.
Just as you can't put it in a 600 degree oven for an hour and say "i don't know what happened, it just melted in my hand" and expect a warranty replacement, or repair.
they have set standards for what the device can handle, certain number of G forces, high and low temperature, and humidity. any one of these items can void your warranty. Only a few can they really tell if it happened (water is most common).
If you think you're prone to doing these kinds of things, damaging electronic devices. You can buy insurance from some 3rd party companies, who'll replace the device, in the event it's stops working, damaged, or even stolen. Granted you're going to end up paying into the insurance for more than the phone's worth. But you'll get a brand new phone, if your friend steals it. (But they have ways of finding out if it's turned on, and they can track these things, insurance fraud is a crime, and they aren't stupid about it.) ;-)

In addition to the two sports mentioned above, my battery (stock) also has a water indicator strip on the side of it.

thanks guys, huge help.
@ mellow cat, I don't want to open the device up for fear of really voiding my warranty, I guess there's no way to see that without taking it apart eh?
@ next two dudes, thx, my strip is still white, so that pretty much means the inside is going to be white as well and I should be safe for a warranty claim right?

The water strips show two points where the water could enter. Near the battery is for the headphone jack. And the bottom is the USB port. If you did drop it in a 1/4 cup of beer (like a friend of mine with his iphone) but only went half way it'll show on the bottom.
If you're worried about steam then the battery one should be enough to ease your concern.
But any other damage like bumps and bruises on the phone is enough for them to deny your warranty claim. (Also assuming you bought new not a refurbished. Refurbs will be denied because they don't have stock serial numbers. I've worked at netgear doing support claims like that... so I know how those kinds of things work.)
Sent from my Nexus One using Tapatalk

well ****.
Here's what I'm dealing with:
The phone is my girlfriend's. I bought it brand new from Google for her. About 2 months later she left on the top of her car and drove off, it fell near the freeway. Brick.
Sent it to Asurion and paid the deductible, obviously they sent a refurb.
Fast forward 2 weeks ago, the power button would work 1 out of 3 times pressing it, suddenly it stopped working altogether, so that would be a manufacture error. The phone has normal nicks on it, but no big dents or anything that it looks like it was dropped (to me). The battery indicator is white, although she says she had it in the bathroom while showering, not in the shower, but in the bathroom.
Called HTC, they said they'd replace it on warranty for free provided it didn't show user ****-ups. They are making me put $500 on a credit card in case they have to charge my ass.
So I am really worried they are going to "find" something wrong with it and charge me. She really loves this phone and can't have another one because she has to have that lighted track ball. I just want the ****ing power button fixed, that is it, nothing else. Never rooted, never anything.
This thing is pissing me off, why so much drama just to fix something it would take their tech guy like 10 minutes? It's still within a year of original purchase.
Any thoughts or advice?

orangekid said:
Sent it to Asurion and paid the deductible, obviously they sent a refurb.
Called HTC, they said they'd replace it on warranty for free provided it didn't show user ****-ups. They are making me put $500 on a credit card in case they have to charge my ass.
So I am really worried they are going to "find" something wrong with it and charge me.
This thing is pissing me off, why so much drama just to fix something it would take their tech guy like 10 minutes? It's still within a year of original purchase.
Any thoughts or advice?
Click to expand...
Click to collapse
My first question is, what about the insurance co? Have you asked them about a replacement since they sent you the first replacement?
I've dealt with a similar situation with a laptop. I ended up suing gateway for my laptop back.
So HTC will find that it's a refurb. They will charge you for the repair. This should be a reasonable cost for repair ($60-160 no more than that).
HTC should only be asking for $500 hold if they are sending you a replacement, and that they don't want to be shortchanged in the event you don't send yours back.
They may still charge you for repairs, they may not.
But the $500 should be released either way.
If they do not do it this way, go file a civil lawsuit for the $500 damages. They won't fight it, and it'll cost you about $35.
If they do fight, then you've got your ducks in a row (you'll win), you should have your replacement anyway. Just go with it.
This is from personal experience, and I hope it goes smoothly.

They said they would replace it for free even though I told them it was a refurb via Asurion because the original purchase date is less than a year, but if they find that I ****ed it up in any way (e.g. water damage) they'd charge the $500, So I can pay $80 to fix it like you say or attempt to get the free replacement (they already know it's a refurb) chancing they charge me $500.
$160 still seems like too much money to fix something that is a common failure on their end while it's still under warranty.
I can get a replacement refurb thru Asurion for $130 so paying $160 seems ludicrous (I know you said they may charge only $60 but what are the odds)

orangekid said:
I can get a replacement refurb thru Asurion for $130 so paying $160 seems ludicrous (I know you said they may charge only $60 but what are the odds)
Click to expand...
Click to collapse
So, Are you a gambling man?
Your options:
1) pay 130$, get another refurb.
2) take a chance, that that phone has never seen water. And are you willing to put $500 on the poker table for that?
Also, if you enjoy legal battles and can spare the $500 for a few months, if they do charge you the $500, then you can sue the insurance co for sending you a bad refurb, in damages of $500... since you know it's never seen water since you've had it. (it's not your fault its water stickers were set off, you shouldn't have to pay the $500. I'm not one for sue-ing everyone, but in this case, it's going to hurt you in $500 if you didn't) But thats a last ditch effort.

flibbertigibbet007 said:
So, Are you a gambling man?
Your options:
1) pay 130$, get another refurb.
2) take a chance, that that phone has never seen water. And are you willing to put $500 on the poker table for that?
Also, if you enjoy legal battles and can spare the $500 for a few months, if they do charge you the $500, then you can sue the insurance co for sending you a bad refurb, in damages of $500... since you know it's never seen water since you've had it. (it's not your fault its water stickers were set off, you shouldn't have to pay the $500. I'm not one for sue-ing everyone, but in this case, it's going to hurt you in $500 if you didn't) But thats a last ditch effort.
Click to expand...
Click to collapse
well I do play hold 'em a lot with friends over bbq and beers but that's a different story.
so maybe I'll just chance the $500 and send it in for warranty then if HTC pulls a fast one I'd do a civil suit on Asurion for $500 for sending me a jacked up phone?
maybe, I mean this whole thing sucks and $130 is insane for the damn power button.
ugh

Hey you've got more guts than I do. But you're probably on a good bet. Although I don't gamble much.
Please let me know how it ends up. I'd love to hear a good ending.
Sent from my Nexus One using Tapatalk

This thread made me really laugh. I was afraid of the $529 on credit collateral for the repair, but after going through it EIGHT TIMES (yes EIGHT) I can assure you they don't check the phone that thoroughly. As long as you didn't swim with the phone, everything's covered. Make sure your screen is not HEAVILY SCRATCHED or CRACKED, this can cause them to get ancy. The biggest problem is them sending you a lemon, and I've gotten 7 of them so far, ranging from dust under screen to power button to LCD Flicker and coloration/dead pixels. I swear its like a grab bag...

Dnlsmy I'm talking of past experience with other warranty claims and from my experience working at netgear. I don't know how lenient HTC is about their warranty. But from what you say you sound pleased other than the refurbished units you got back...
All I can say is good luck.
Sent from my Nexus One using Tapatalk

UPDATE:
ok so I ended up just sending the device to HTC, go the new unit last tuesday. Girlfriend couldn't be more pleased, noticed the difference in the button right away.
HTC didn't charge me for a new phone, so guess they didn't find anything wrong with it, glad she never let me root it, lol.
Looks like this will turn out a happy ending, thx to everyone for chiming in, I'm sure I'll be back to these forums for a Nexus related question at some point
now if you'll excuse me there's a new CM7 ROM on my HD2 that needs flashing

Water Damaged S5 Active Replaced by Samsung

Hello all! Just had something wonderful happen.
I recently got the S5 Active from AT&T. The phone I was using beforehand was the HTC G1 (what a throwback!), so naturally when I get a phone that is supposed to block water from damaging it, I tried it. The surprising thing was, the first few times it worked underwater, no issues at all. Then, one day, to demonstrate to my friends how much better my phone was over iPhones everywhere, I dropped it in a pitcher of water in front of them, just like they did in the commercial. It worked immediately after, but a few minutes later it just shut off. I ripped off the cover and saw there was water everywhere by the battery. It looks like there was a little cut by the seal of the back, which is what I presume to be the culprit to be. The screen would not turn on, even after several attempts to resurrect it.
I ended up setting up a claim with Samsung, even though the man on the phone said they would not cover water damage at all. For kicks, I wrote a little note saying what happened, and how I would appreciate it if they could fix my phone, and slipped that in the package.
Low and behold, I received a new phone from Samsung! Even though they said I wouldn't get anything, a working S5 was just shipped to me. It isn't the one I sent in, so I assume it's a refurbished one. It also came with a new back and battery.
Anywho, I just wanted to explain what happened to give some peace of mind to anyone out there was frantically Googling what is going to happen to their water resistant S5 Active after water slips through the cracks. Cheers!

Hello.
Hey there,I am EXACTLY in the same situation as you are,please tell me what should I do now.I have left 22 months of warranty,I have the IMEI and serial number.But I can't find my bill (for purchase date they ask).I would appreciate if you help me mate.Im really scarred and I dont want to pay for the phone again.I guess the phone is totally damaged,as it doesn't even vibrate,turn on.It is completly dead.My cover was safely as my charger slot.And if they examinate the phone and the warranty cant cover the damage,what are the chances to ask for more than 200$?Please I need any information!

khryzye said:
Hey there,I am EXACTLY in the same situation as you are,please tell me what should I do now.I have left 22 months of warranty,I have the IMEI and serial number.But I can't find my bill (for purchase date they ask).I would appreciate if you help me mate.Im really scarred and I dont want to pay for the phone again.I guess the phone is totally damaged,as it doesn't even vibrate,turn on.It is completly dead.My cover was safely as my charger slot.And if they examinate the phone and the warranty cant cover the damage,what are the chances to ask for more than 200$?Please I need any information!
Click to expand...
Click to collapse
First of all the warranty is 12 months unless you bought square trade or something. And if the S5 active is anything like the S4 active, they don't advertise it but they will replace it because there's no way to tell whether it failed at being "water resistant" or was fully submerged. As for the receipt, sometimes they ask for it and sometimes they don't. If you can't get it replaced through your carrier, the best option is to use the Samsung support chat & they'll tell you what you need to submit. Otherwise the carrier should have a receipt on record

Water damaged Samsung Galaxy S5 HELP!
Hey, I read your thread and I thought it was exactly similar to my situation, except after calling customer service many times, they told me they would not replace my phone. I was wondering you talked to or requested on the phone when you called? Any tips? Did you write to anyone? Is there anything you'd recommend that I do?
My email is [email protected]
I'd really appreciate you getting back to me, thanks!

Hi I'm in the same situation. I was wondering how you went about doing this...
I used the live chat and she gave me a ticket number and told me to call the voice customer service people. I was wondering if that was all they did.
If you could please get back to me with info that'd be great my email is
[email protected]

Don't be fooled by Samsung and AT&T Commercials for the s5 Active!!!
Up until just a few days ago, I have been a very loyal Samsung and AT&T Customer. Both my husband and I have Samsung phones, Samsung Tablets, and have been customers of AT&T forever. I was EVEN thinking about purchasing the Samsung Smart phone. Not anymore.
It is beyond comprehension to me at this time that NEITHER AT&T NOR SAMSUNG will apparently stand behind their products! Although BOTH AT&T AND SAMSUNG advertise that the Galaxy S5 Active devise is rated IP67 using the Ingress Protection rating system! As the Samsung user manual AND the AT&T commercials state: "The dust rating is 6 (highest level of protection), and the water resistance rating is 7 (WATER RESISTANT UP TO 1 METER for UP TO 30 MIN). Watch their commercials ...but don't be fooled.
My phone was in contact with water for less than 3 seconds! ( It accidentally dropped in water and was retrieved almost instantly) LESS TIME THAN advertised:
The phone turned on for a few seconds...then went off....Then an hour later turned on with a green screen...then back off and was totally dead. I sealed the phone in a desiccator for three days and it still would not come on. Samsung service said yes, it was under warranty and to send it in. IF they couldn't repair it , they would send an new one. Guess what!? They lied. I just received my original phone in what looks like worse damage than I sent it and I have been told that the mother board is fried..( NO DUH!) And that voids the warranty?
My mind is spinning. I really loved my Samsung Active, but I am sooo disappointed in the Service and the fact that Samsung would not replace it since it was less than a year old!
I posted a complaint to Samsung's Mobile Facebook page and immediately got a response to private message them. I got the same "canned" response there as well. I may as well go bang my head on a wall. Thank you for taking the time to at least listen to my "rant".

This is how this is done!
If you are reading this post, you probably dropped your s4/s5 Active phone in a glass of water or decided to take it with you swimming. If you did, I am sure you have now realized the error of your ways! ANYWAYS.... if you want any chance of getting your phone fixed WITHOUT paying for the repair, just follow these simple instructions!
Make sure the phone is in warranty! If it's over a year old, the manufacturers warranty is expired and this is not info you need. They will not fix a phone for free if its out of warranty... (well, most of the time! lol)
IF ITS WARRANTY IS GOOD.... Read on! Or, I guess if it's bad just read on anyways... although most of this won't help you in that case...
The first thing you have to know before you even pick up your phone to call Samsung and the most important thing in this process, is to understand that Samsung is not responsible for ANY ACCIDENTAL DAMAGE, PERIOD! So with that out of the way....
Call up Samsung's Technical Support and Give the representative any information they need. Next when they ask why you are calling, simply tell them what symptom you are having and immediately state that you have verified that it is still under warranty and that you'd like to send it in for repair.
Now, you must watch what you say from here. your best bet is pleading the fifth, but they will ask you questions you are going to have to answer... Like, Has your phone suffered any physical or liquid damage?...
Well the obvious answer if you're reading this forum, is YES!!! But let's think about this real quick... If you're calling in about a G870a, it's specs show that it is ip-67 certified, which means it should be "dust and water resistant up to 1 meter and 30 minutes." So should that 5 seconds in a cup really have done it in??? Common sense argues, NO! And this should be your thought process when being asked the question I wrote in the last paragraph.
This is where most of you loose the chance of ever getting the phone repaired under warranty again! And remember you don't want to lie! If you do you'll just get an e-mail after sending it in telling you that the damage is NOT covered. They will then give you a quote for the cost of repair, and tell you that if you do not respond, the phone will be sent back to you AS IS.
So how do you get it fixed for free already?!?!?!?!
The goal now is to make sure you don't incriminate yourself! SOO.... If I dropped mine in a glass of water to show it off to friends and they asked me weather or not it was physically or liquid damaged, I WOULD say something like this...
"No, this phone has been taken care of VERY well it's whole time in my possession, and nothing has occurred that the phone was NOT built to handle based on the specifications listed on Samsung's web page for my SM-G870a specifically. It is in great shape and **** simply stopped working properly after it was briefly submerged in shallow water. I purchased this phone because it's ip-67 certification and it should be fine after such a small indecent!". (**** could mean anything from the LCD to the charger port and anything in-between)!
Now, a good rep will notate that information on your case and provide you with an RMA number, that is, if your phone was in fact under warranty still. Then they send you a shipping label and instructions. Now you just send the phone in following all their instructions. and you should get a nicely refurbished phone in the mail 7-14 days after they receive it!
Easy, right!?!?!
NOT EVERY TIME!!!
If the rep decides to tell you that the phone cannot be serviced under warranty and there will be a charge for the repair......
DON"T GET MAD! It will ensure the status of your phone to be flagged as "beyond economical repair" and it will no longer be covered under warranty again!
Simply tell that rep, that you disagree with that policy and ask KINDLY to speak to their supervisor. (remember, they are going to brief the supervisor on the situation before you talk to them and you don't want them degrading your character!!!)
When you are finally connected to the supervisor, you must be FIRM but KIND, and assert yourself as knowledgeable but not with too much confidence. In laymen terms, treat them like your Grandmother!
Tell them ONLY that you are attempting to send your phone, which in is warranty, in for service and that the previous representative told you it MAY not be covered under the warranty. Then, without hesitation, reiterate to the supervisor now, that this phone is listed on their documentation as ip-67 certified and that the conditions that caused the failure SHOULD NOT HAVE CAUSED THE DAMAGE IT DID!
After that, you must also make sure they understand that you understand that certain measures on the users behalf are expected to meet the ip-67 certification. They must be convinced that your were using proper operating procedures and were using common sense when the phone was damaged.
Any supervisor is going to have a very hard time arguing that type of common sense and will probably place you on a short hold before returning to the line and informing you that they will make an exception, but if the phone is found to be badly damaged, there may still be a charge for repair. AGREE WITH THIS!!!! They will create the RMA and send you the shipping label and instructions
WAS ALL THAT A WASTE OF TIME??? Are they going to try to charge me for the repair anyways??
Most likely not... it should be notated to the tech, and they usually overlook the liquid damaged, because of your conversation with the reps on the phone.
BUT in SOME CASES there is one last step to ALMOST 100% ensure the repair/replacement of your phone FREE of charge!!! and this will probably be the most important step for a lot of people! Especially if a lot of water made it into the device!
All I am asking is for you to "like my Business Page for Capital City Computer geeks on Facebook and comment on my Liquid damage post!
After you do, I will message you the last step!!!! I know a lot of you won't need this last bit of info, but it's the most valuable piece to the puzzle and can make the biggest difference!
Head over to Facebook and search for Capital City Computer Geeks to get the last step!!!!
And if you liked this post or succeeded with my help, please take a second to go there and like my page anyways!!
Maybe, just maybe that'll help get some more priceless info outta me
Good Luck Everyone! Let's make sure we all get what we pay for!
.

[Q] My Sony Xperia Z3 Compact is not waterproof

I feel I am a Foolish owner of SONY Z3 Compact - it did not turn waterproof anytime I used
Not sure if posting here will help me at all, however I am doing it.
Issue1:
First time before I could take my phone into the swimming pool I had dipped it in a bucket of water to see if water resistance works. The phone's camera , gps etc stopped working.
The service center person said the liquid indicators are 'red' without actually being red. Then I escalated about this to sony customer care that I do not trust this as I had closed the ports properly and dipped in the water . However I was suggested to give the phone for service and was taken under warranty.
I wrote another email to sony that I no more have confidence in this phone as water entered even after the ports were closed.
However after a delayed and long wait I received my phone after service . I got assurance from the service center that now water resistance works.
Issue 2:
I took my kids to the pool the very next day to take videos of them inside water. I had ensured that I closed the ports and also my family checked again for me. (Remember that I had taken extra caution since I had bad experience earlier with my phone (refer to issue 1))
Took few vidoes underwater and we were happy. An hour later I found that my phone was fully dead this time and indicators showing red inspite of closing the ports properly.
Guessing the service center guy would definitely not honor warranty, I wrote an email to SONY immediately asking for refund as I was fully frustrated , feeling I was fooled and cheated and royally taken for a ride with my time and money.
Not to my surprise the service center person said the warranty was void and will send me the estimate. While in the service center I had realized that both the flaps were interchanged during the first service. The service center guys said that should not be an issue as both the flaps are same.Not sure how far its correct.
I feel this is unfair to loot me this way without my mistake. I am deeply hurt with the way things went with SONY.
I do not want to use my insurance as it was not an accidental damage , its product flaw and poor built and non-water resistant product.
I want SONY to solve my issue as its not my mistake at all , I am in full conscious with my whole experience in the pool that day.
I am not hopeful of SONY anymore until you resolve this issue .
Embarrassing experience for choosing SONY, time spent and disgusting experience of visiting service center from the time I bought this phone.
Yesterday I collected my phone from service center without getting repaired , as I was told that I have to pay for the service , that too huge money!. Customer care manager was of no help, he kept saying it was an L4 technician check...don't know what that means...all I know is the phone is dead inspite of ports being closed.
This experience makes me feel those days have gone where SONY had good products and service.
I am not new to SONY , I have used SONY W810i, SONY P1i, Xperia previous Android Series, SONY C3 Dual, Z1` and now Z3 compact. This should say enough that I am not new to SONY and not very new to waterproof phones. I cannot afford not to close ports after all the earlier experience with service center.
Did anybody face similar issues? if yes how did you get it right within warranty?

ananthvinay said:
I feel I am a Foolish owner of SONY Z3 Compact - it did not turn waterproof anytime I used
Not sure if posting here will help me at all, however I am doing it.
Issue1:
First time before I could take my phone into the swimming pool I had dipped it in a bucket of water to see if water resistance works. The phone's camera , gps etc stopped working.
The service center person said the liquid indicators are 'red' without actually being red. Then I escalated about this to sony customer care that I do not trust this as I had closed the ports properly and dipped in the water . However I was suggested to give the phone for service and was taken under warranty.
I wrote another email to sony that I no more have confidence in this phone as water entered even after the ports were closed.
However after a delayed and long wait I received my phone after service . I got assurance from the service center that now water resistance works.
Issue 2:
I took my kids to the pool the very next day to take videos of them inside water. I had ensured that I closed the ports and also my family checked again for me. (Remember that I had taken extra caution since I had bad experience earlier with my phone (refer to issue 1))
Took few vidoes underwater and we were happy. An hour later I found that my phone was fully dead this time and indicators showing red inspite of closing the ports properly.
Guessing the service center guy would definitely not honor warranty, I wrote an email to SONY immediately asking for refund as I was fully frustrated , feeling I was fooled and cheated and royally taken for a ride with my time and money.
Not to my surprise the service center person said the warranty was void and will send me the estimate. While in the service center I had realized that both the flaps were interchanged during the first service. The service center guys said that should not be an issue as both the flaps are same.Not sure how far its correct.
I feel this is unfair to loot me this way without my mistake. I am deeply hurt with the way things went with SONY.
I do not want to use my insurance as it was not an accidental damage , its product flaw and poor built and non-water resistant product.
I want SONY to solve my issue as its not my mistake at all , I am in full conscious with my whole experience in the pool that day.
I am not hopeful of SONY anymore until you resolve this issue .
Embarrassing experience for choosing SONY, time spent and disgusting experience of visiting service center from the time I bought this phone.
Yesterday I collected my phone from service center without getting repaired , as I was told that I have to pay for the service , that too huge money!. Customer care manager was of no help, he kept saying it was an L4 technician check...don't know what that means...all I know is the phone is dead inspite of ports being closed.
This experience makes me feel those days have gone where SONY had good products and service.
I am not new to SONY , I have used SONY W810i, SONY P1i, Xperia previous Android Series, SONY C3 Dual, Z1` and now Z3 compact. This should say enough that I am not new to SONY and not very new to waterproof phones. I cannot afford not to close ports after all the earlier experience with service center.
Did anybody face similar issues? if yes how did you get it right within warranty?
Click to expand...
Click to collapse
I never did dip any of my Xperia's in the water despite owning the Z1 Compact and Z3 Compact but the best option would be to bring it to the nearest Sony Service center, being here in XDA I can only assume you already rooted your phone and probably unlocked the bootloader which already voids the warranty.

Warranty void since SONY says ports were not closed properly...
Revontheus said:
I never did dip any of my Xperia's in the water despite owning the Z1 Compact and Z3 Compact but the best option would be to bring it to the nearest Sony Service center, being here in XDA I can only assume you already rooted your phone and probably unlocked the bootloader which already voids the warranty.
Click to expand...
Click to collapse
I never rooted my phone, not that tech savy,
Simple, I wanted a phone which could take videos in water, i had ensured that ports are closed with ultra care and then took videos of my kids in water, that's what I bought the phone for, otherwise there are better options like Apple etc, and the swimming pool is a fresh water pool. Water entered the phone and showed the indicators in the ports ' red'. SONY says that ports were not closed(which is not true). I have been reading posts where there are many people who faced similar issue and warranty was not honored by SONY. Not sure how to solve this issue.

Despite the z3 compact and sony's claims of it being waterproof, I would not test sony's claims. I love my z3 compact and IF I was to take video's underwater, I'd still invest in a waterproof case just to ensure that the integrity of the phone and sony's warranty. So upon reading the Original posters thread, There is no way I'd take this phone underwater now, especially if sony refuses to honor their warranty.

Taking videos underwater works for me though. I used it in the pool for over an hour. I guess you're just unlucky :/ i also wash it every now and then
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