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Xperia Z power button stopped working.

Hello, I have some big problem with my Xperia Z since yesterday:
The power button stopped working. It doesn't do anything. I can't lock the screen or unlock it. I did not drop the device or something, it just happened.
Sometimes when I press volume up, it acts like the power button and asks if I want to shutdown etc. Also I had the problem that my screen was upside down yesterday. I could not get it good and even changing the launcher did not help. Really strange, as if my sensor was completely going nuts.
Anyway, I am backing up right now, and I will try a factory reset. But this is just strange. I am running 4.2.2.
Anyone an idea what is going on?

Did you recently drop your z in to the water with the flaps open or something?

thalada said:
Did you recently drop your z in to the water with the flaps open or something?
Click to expand...
Click to collapse
I recently had it in the shower, but with the flaps closed.
Does it look like water damage?

I've recently had the same problem.
Also took in the shower, but because the backglass was lifted slightly from the case because of the overheating problem, water came inside and messed everything up.
Phone is now being repaired. And they said it is water damage.

ArnoudAR155 said:
I've recently had the same problem.
Also took in the shower, but because the backglass was lifted slightly from the case because of the overheating problem, water came inside and messed everything up.
Phone is now being repaired. And they said it is water damage.
Click to expand...
Click to collapse
That sucks. I hope they repair it for free then...
Update: I did factory reset but it did not help
And when I turn the device off, it automatically starts again... I think I have to send it for repair then

cognosco said:
I recently had it in the shower, but with the flaps closed.
Does it look like water damage?
Click to expand...
Click to collapse
Of-course, yes!
It looks some how water got in to the phone, even i had the same problem like you. Got it repaired from Sony Service center.

thalada said:
Of-course, yes!
It looks some how water got in to the phone, even i had the same problem like you. Got it repaired from Sony Service center.
Click to expand...
Click to collapse
I just checked the water detection stickers: USB and headphone are colored pink...
Now it is water-damage, this will cost lots of money and I didn't do anything wrong

cognosco said:
I just checked the water detection stickers: USB and headphone are colored pink...
Now it is water-damage, this will cost lots of money and I didn't do anything wrong
Click to expand...
Click to collapse
Just explain to them that, the flaps were closed but still water got in to the phone.

I got the same button failure when water went in during shower. Got a replacement from Sony.

I have sent it for repair. Not to the default repair center in the Netherlands but to another company which is specialized in repairs too. Cleaning the device costs 20 Euro. There is a chance other components will be broken too after opening/cleaning, but they will try their best.
I have chosen this option instead of returning to the shop/Sony. That because the devices in the Netherlands are sent to a company called Dynafix. Although they have 'fix' in their name their reputation is that they do not fix phones. They sent you big bills for unfixed phones. Mine has waterdamage and colored stickers anyway, so I already knew for 99% chance that I will have the phone returned unrepaired and have to pay a lot of money just for them to see the colored stickers. Or the chance that they will repair it but that it can cost more than 300 euro (they say they swap a lot of components and charge you a lot)...
I will update when I have my Xperia Z back.

cognosco said:
I have sent it for repair. Not to the default repair center in the Netherlands but to another company which is specialized in repairs too. Cleaning the device costs 20 Euro. There is a chance other components will be broken too after opening/cleaning, but they will try their best.
I have chosen this option instead of returning to the shop/Sony. That because the devices in the Netherlands are sent to a company called Dynafix. Although they have 'fix' in their name their reputation is that they do not fix phones. They sent you big bills for unfixed phones. Mine has waterdamage and colored stickers anyway, so I already knew for 99% chance that I will have the phone returned unrepaired and have to pay a lot of money just for them to see the colored stickers. Or the chance that they will repair it but that it can cost more than 300 euro (they say they swap a lot of components and charge you a lot)...
I will update when I have my Xperia Z back.
Click to expand...
Click to collapse
Good luck. Yes I understand. Service center folks are far from being considerate, atleast here in India. They lack knowledge and it's hard to reason with them.

Hello,
After submerging the phone under water it seems that the power button is pressed all the time.
Did anyone have this issue? Did the button start to work after a few hours?
I will try to dry it up....
It seems that all the new phones have issues. (Just switched from HTC One)

cognosco said:
I have sent it for repair. Not to the default repair center in the Netherlands but to another company which is specialized in repairs too. Cleaning the device costs 20 Euro. There is a chance other components will be broken too after opening/cleaning, but they will try their best.
I have chosen this option instead of returning to the shop/Sony. That because the devices in the Netherlands are sent to a company called Dynafix. Although they have 'fix' in their name their reputation is that they do not fix phones. They sent you big bills for unfixed phones. Mine has waterdamage and colored stickers anyway, so I already knew for 99% chance that I will have the phone returned unrepaired and have to pay a lot of money just for them to see the colored stickers. Or the chance that they will repair it but that it can cost more than 300 euro (they say they swap a lot of components and charge you a lot)...
I will update when I have my Xperia Z back.
Click to expand...
Click to collapse
Hmm my phone is going to be repaired/replaced under warranty with a pink water indicator in the Netherlands so it might be just bad luck :/.

xperia z
recently i buy an xperia z second-hand with the same problem, power button and speaker i've search for flex button (power and volume with microphone and speaker ) i wait for2 days to receive the pieces, i hope it will work fine after replacement ...but the last problem will be water haw i will make battery cover overheat rezistent ,i've thinking for a solid glue or something like that but not superglue ani ideea? :laugh:

Tell me if it worked for you! I could be ordering mine too then same problem with the power button
Sent from my C6603 using xda app-developers app

Update:
They have 'repaired' my Xperia Z. They swapped the mainboard. It did cost €235...
But I haven't been able to use my device anymore. When they gave my device back I noticed the following things:
- proximity sensor is not working
- notification led is not working anymore
- light sensor is not working anymore
(all those functions worked before I brought the device to them)
I went back to the store and told them about these problems. They said: for 35 euros we might be to fix this.
They tried but where not able to fix. I have not paid these 35 euros.
When I came home I accepted my loss of these sensors and I started installing my device and apps.
But there are even more problems!
- At a random time my device switches off, even if battery is full;
- Sometimes I can boot;
- Sometimes it even doesn't boot... Only wipe with Flashtool or through recovery can get the device booting again.
So I have paid an extra €235 and I can still throw it in the bin....
I think I am going to contact Sony...

cognosco said:
Update:
They have 'repaired' my Xperia Z. They swapped the mainboard. It did cost €235...
But I haven't been able to use my device anymore. When they gave my device back I noticed the following things:
- proximity sensor is not working
- notification led is not working anymore
- light sensor is not working anymore
(all those functions worked before I brought the device to them)
I went back to the store and told them about these problems. They said: for 35 euros we might be to fix this.
They tried but where not able to fix. I have not paid these 35 euros.
When I came home I accepted my loss of these sensors and I started installing my device and apps.
But there are even more problems!
- At a random time my device switches off, even if battery is full;
- Sometimes I can boot;
- Sometimes it even doesn't boot... Only wipe with Flashtool or through recovery can get the device booting again.
So I have paid an extra €235 and I can still throw it in the bin....
I think I am going to contact Sony...
Click to expand...
Click to collapse
You should have contacted Sony in first hand. Now that the phone has been messed up by a third company, they can claim that the warranty is voided!
Sent from my C6603 using xda app-developers app

Same to me
I just washed my Z with clossed then I dont know how vol up key+power key stop worked so I install smart screen on app I am in Syria and there is no support here

This is happening to me ion Xperia Z1.
BiG Mistake from my side coming back to Sony again. The phone is supossed to be waterproof. Everything was closed and suddenly... THIS.

CM17X said:
This is happening to me ion Xperia Z1.
BiG Mistake from my side coming back to Sony again. The phone is supossed to be waterproof. Everything was closed and suddenly... THIS.
Click to expand...
Click to collapse
I got some kind or real strange behavior just a secound ago.
My Powerbutton seemed not to work even after pressing it a few times, i than called myself and it worked (first though the battery would be empty).
Afterwards it worked again, no problems whatsoever.
What could that be? It wasnt dropped or washed or whatever, indicators are white

[Q] Sony xperia support(?)

I'm curious what the experiences of XDA users have been with Sony's customer support when it comes to their Xperia devices. I had to send mine in for what I think was a shorted out battery (had it in/around the pool for a few hours, got out and it was fine, but then an hour later it just shut off, refused to stay on unless it was plugged in). They didn't contact me for two weeks, then I called and they just said "yeah you'll probably be good we would have called you if there was a problem". Two days later I got a (what I assume to be) refurb unit in the mail.
I'm actually extremely happy with this. Mainly because A: The device I sent to them was bought second hand off craigslist so I fully expected them to tell me that would void the warranty somehow, B: It was rooted, and C: it had some scuffing on the screen and bezel, and the power button was "mushy". Given that it was probably water damage and technically my fault (it spend most of it's time on the side of the pool getting splashed, but definitely overdid the "30 minute" rule), and they could have easily given me a hard time over any of the three things mentioned, I don't think I can be anything but very pleased with Sony right now.
:good::good::good:

My experiences have been mixed. My x10 was a nightmare to get sorted, first one didn't work out of the box, it took 13 weeks to get a replacement
My arc however was the opposite, screen died but had a new handset in 2 weeks.

Good guy Sony
Just got my 6 month old Z1 replaced.. Initially they offered me a refurbished unit but I refused to accept it and mailed them and got into a conversation with them. I was able to convince them to offer me a New unit and they immediately did! A company that listens!

[Q] My Sony Xperia Z3 Compact is not waterproof

I feel I am a Foolish owner of SONY Z3 Compact - it did not turn waterproof anytime I used
Not sure if posting here will help me at all, however I am doing it.
Issue1:
First time before I could take my phone into the swimming pool I had dipped it in a bucket of water to see if water resistance works. The phone's camera , gps etc stopped working.
The service center person said the liquid indicators are 'red' without actually being red. Then I escalated about this to sony customer care that I do not trust this as I had closed the ports properly and dipped in the water . However I was suggested to give the phone for service and was taken under warranty.
I wrote another email to sony that I no more have confidence in this phone as water entered even after the ports were closed.
However after a delayed and long wait I received my phone after service . I got assurance from the service center that now water resistance works.
Issue 2:
I took my kids to the pool the very next day to take videos of them inside water. I had ensured that I closed the ports and also my family checked again for me. (Remember that I had taken extra caution since I had bad experience earlier with my phone (refer to issue 1))
Took few vidoes underwater and we were happy. An hour later I found that my phone was fully dead this time and indicators showing red inspite of closing the ports properly.
Guessing the service center guy would definitely not honor warranty, I wrote an email to SONY immediately asking for refund as I was fully frustrated , feeling I was fooled and cheated and royally taken for a ride with my time and money.
Not to my surprise the service center person said the warranty was void and will send me the estimate. While in the service center I had realized that both the flaps were interchanged during the first service. The service center guys said that should not be an issue as both the flaps are same.Not sure how far its correct.
I feel this is unfair to loot me this way without my mistake. I am deeply hurt with the way things went with SONY.
I do not want to use my insurance as it was not an accidental damage , its product flaw and poor built and non-water resistant product.
I want SONY to solve my issue as its not my mistake at all , I am in full conscious with my whole experience in the pool that day.
I am not hopeful of SONY anymore until you resolve this issue .
Embarrassing experience for choosing SONY, time spent and disgusting experience of visiting service center from the time I bought this phone.
Yesterday I collected my phone from service center without getting repaired , as I was told that I have to pay for the service , that too huge money!. Customer care manager was of no help, he kept saying it was an L4 technician check...don't know what that means...all I know is the phone is dead inspite of ports being closed.
This experience makes me feel those days have gone where SONY had good products and service.
I am not new to SONY , I have used SONY W810i, SONY P1i, Xperia previous Android Series, SONY C3 Dual, Z1` and now Z3 compact. This should say enough that I am not new to SONY and not very new to waterproof phones. I cannot afford not to close ports after all the earlier experience with service center.
Did anybody face similar issues? if yes how did you get it right within warranty?

ananthvinay said:
I feel I am a Foolish owner of SONY Z3 Compact - it did not turn waterproof anytime I used
Not sure if posting here will help me at all, however I am doing it.
Issue1:
First time before I could take my phone into the swimming pool I had dipped it in a bucket of water to see if water resistance works. The phone's camera , gps etc stopped working.
The service center person said the liquid indicators are 'red' without actually being red. Then I escalated about this to sony customer care that I do not trust this as I had closed the ports properly and dipped in the water . However I was suggested to give the phone for service and was taken under warranty.
I wrote another email to sony that I no more have confidence in this phone as water entered even after the ports were closed.
However after a delayed and long wait I received my phone after service . I got assurance from the service center that now water resistance works.
Issue 2:
I took my kids to the pool the very next day to take videos of them inside water. I had ensured that I closed the ports and also my family checked again for me. (Remember that I had taken extra caution since I had bad experience earlier with my phone (refer to issue 1))
Took few vidoes underwater and we were happy. An hour later I found that my phone was fully dead this time and indicators showing red inspite of closing the ports properly.
Guessing the service center guy would definitely not honor warranty, I wrote an email to SONY immediately asking for refund as I was fully frustrated , feeling I was fooled and cheated and royally taken for a ride with my time and money.
Not to my surprise the service center person said the warranty was void and will send me the estimate. While in the service center I had realized that both the flaps were interchanged during the first service. The service center guys said that should not be an issue as both the flaps are same.Not sure how far its correct.
I feel this is unfair to loot me this way without my mistake. I am deeply hurt with the way things went with SONY.
I do not want to use my insurance as it was not an accidental damage , its product flaw and poor built and non-water resistant product.
I want SONY to solve my issue as its not my mistake at all , I am in full conscious with my whole experience in the pool that day.
I am not hopeful of SONY anymore until you resolve this issue .
Embarrassing experience for choosing SONY, time spent and disgusting experience of visiting service center from the time I bought this phone.
Yesterday I collected my phone from service center without getting repaired , as I was told that I have to pay for the service , that too huge money!. Customer care manager was of no help, he kept saying it was an L4 technician check...don't know what that means...all I know is the phone is dead inspite of ports being closed.
This experience makes me feel those days have gone where SONY had good products and service.
I am not new to SONY , I have used SONY W810i, SONY P1i, Xperia previous Android Series, SONY C3 Dual, Z1` and now Z3 compact. This should say enough that I am not new to SONY and not very new to waterproof phones. I cannot afford not to close ports after all the earlier experience with service center.
Did anybody face similar issues? if yes how did you get it right within warranty?
Click to expand...
Click to collapse
I never did dip any of my Xperia's in the water despite owning the Z1 Compact and Z3 Compact but the best option would be to bring it to the nearest Sony Service center, being here in XDA I can only assume you already rooted your phone and probably unlocked the bootloader which already voids the warranty.

Warranty void since SONY says ports were not closed properly...
Revontheus said:
I never did dip any of my Xperia's in the water despite owning the Z1 Compact and Z3 Compact but the best option would be to bring it to the nearest Sony Service center, being here in XDA I can only assume you already rooted your phone and probably unlocked the bootloader which already voids the warranty.
Click to expand...
Click to collapse
I never rooted my phone, not that tech savy,
Simple, I wanted a phone which could take videos in water, i had ensured that ports are closed with ultra care and then took videos of my kids in water, that's what I bought the phone for, otherwise there are better options like Apple etc, and the swimming pool is a fresh water pool. Water entered the phone and showed the indicators in the ports ' red'. SONY says that ports were not closed(which is not true). I have been reading posts where there are many people who faced similar issue and warranty was not honored by SONY. Not sure how to solve this issue.

Despite the z3 compact and sony's claims of it being waterproof, I would not test sony's claims. I love my z3 compact and IF I was to take video's underwater, I'd still invest in a waterproof case just to ensure that the integrity of the phone and sony's warranty. So upon reading the Original posters thread, There is no way I'd take this phone underwater now, especially if sony refuses to honor their warranty.

Taking videos underwater works for me though. I used it in the pool for over an hour. I guess you're just unlucky :/ i also wash it every now and then
Sent from my D5833 using XDA Free mobile app

[POLL] Has your water-damaged z3c been replaced?

Hi there,
There are already threads about the "not-100%-water-proofness" of our wonderful z3c. Those are mostly about how disappointed peeps are, but what I would like to know is if the phone got replaced or not. Unfortunately, some weeks ago, even after doing the pressure test, my beloved Z3c died short after taking 2 photos in the pool.
I have two simple questions:
1. In case you have sent in the phone due to water-damage, has it been replaced by Sony?
2. In which country/area do you live (just to see if Sony's policy changes depending on geography)
Thanks!

I got a new one, i put my phone into a pool and i was taking pictures and suddenly it turned off so i put my phone into rice for 3 weeks untill Sony give me a response about... then i had to send my phone to the Sony Factory near my city and less than a week i got a new one I'm from Acapulco, Mexico

rokrd1579 said:
... i put my phone into a pool ... I'm from Acapulco, Mexico
Click to expand...
Click to collapse
You haven't been cliff diving, have you?

November 2014, my phone drown within 20 minutes when I used it for a movie and pictures in a 1,5meter pool (just like the commercial).
When I got back home after my holiday, I contacted Sony and the seller (T-Mobile). After 3 weeks I received a brand new phone with a new invoice and warranty.
Sony solved it completely for me.
(I'm from The Netherlands)

All I got back from Sony in Sweden was: your phone is water damaged, we can't repair it and therefore can't do anything. :crying:

I was taking photos in swimming pool for 10s, went out, dried the phone with a towel. After 5min I had a brick with water on camera.
Sony Portugal replaced it with a new one.

damn.. it seems that all around the globe they replace the phone. I'll keep you posted guys, I loved my z3c, and really don't want to have to buy a new one because of those flaps.

To answer your questions...
1) yes
2)I'm from Malaysia
I have already posted a warning regarding this issue a couple of weeks back in the forums. It is sad to see another person who has encountered the same problem here. The Z3C is great, its just a shame that the waterproofness is not as advertised in the long run. Hope you can get your replacement :good:

yes
Netherlands

i wasn't get new replacement phone but I got new mainboard for my damaged phone

Hi, where did you send your phone in malaysia? mine just happened, just taking a couple photo under the water in pool then suddenly turn off by itself. hope mine also can get a new one.

Replaced a water damaged D5833 in Singapore 15th Jul 2015. Went to Sony Service Centre. From the letter i recevieved this 1 to 1 exchange is limited to ONE time only.

okij said:
You haven't been cliff diving, have you?
Click to expand...
Click to collapse
No, I just took some pictures to try it but, it was a bad idea :c the good new is that i have a new phone

A word of caution before you buy refurbished Z3+ / Z4

Just sharing my experiences here. If anyone here who's interested on used z3+ / z4 . By used I meant refurbished. I suggest to put to rest those thoughts, forever. I bought one that seems to come from Japan from wholesale online. Sometimes it's Docomo or AU branded(you'll get what what I'm trying to say later). Mine came with 1 week warranty. I return mine's within 1 day as I had a problem with the rear camera. I got the replacement unit. Then I return it again as I found out that the display came off from the bottom within 2 day. I return the phone again. Then I got a unit with a faulty flickering lcd. Then I got a unit which seems usable at first then only after my replacement period had finished I found out that it got faulty battery which in my case it turn off and show low battery warning even when it still had 70% charge left. I replaced the battery which cost me $12 myself. Then the problem still shows up. I thought that maybe it's the problem with the firmware. But, the problem don't go away even after I hard reset and through sony companion. I return it only to found out that the motherboard itself is faulty. As the replacement motherboard is expensive. It has become a living brick somewhere on my shelf . I knew I should't have bothered with Xperia but I can't help it.