Just sharing my experiences here. If anyone here who's interested on used z3+ / z4 . By used I meant refurbished. I suggest to put to rest those thoughts, forever. I bought one that seems to come from Japan from wholesale online. Sometimes it's Docomo or AU branded(you'll get what what I'm trying to say later). Mine came with 1 week warranty. I return mine's within 1 day as I had a problem with the rear camera. I got the replacement unit. Then I return it again as I found out that the display came off from the bottom within 2 day. I return the phone again. Then I got a unit with a faulty flickering lcd. Then I got a unit which seems usable at first then only after my replacement period had finished I found out that it got faulty battery which in my case it turn off and show low battery warning even when it still had 70% charge left. I replaced the battery which cost me $12 myself. Then the problem still shows up. I thought that maybe it's the problem with the firmware. But, the problem don't go away even after I hard reset and through sony companion. I return it only to found out that the motherboard itself is faulty. As the replacement motherboard is expensive. It has become a living brick somewhere on my shelf . I knew I should't have bothered with Xperia but I can't help it.
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I'm curious what the experiences of XDA users have been with Sony's customer support when it comes to their Xperia devices. I had to send mine in for what I think was a shorted out battery (had it in/around the pool for a few hours, got out and it was fine, but then an hour later it just shut off, refused to stay on unless it was plugged in). They didn't contact me for two weeks, then I called and they just said "yeah you'll probably be good we would have called you if there was a problem". Two days later I got a (what I assume to be) refurb unit in the mail.
I'm actually extremely happy with this. Mainly because A: The device I sent to them was bought second hand off craigslist so I fully expected them to tell me that would void the warranty somehow, B: It was rooted, and C: it had some scuffing on the screen and bezel, and the power button was "mushy". Given that it was probably water damage and technically my fault (it spend most of it's time on the side of the pool getting splashed, but definitely overdid the "30 minute" rule), and they could have easily given me a hard time over any of the three things mentioned, I don't think I can be anything but very pleased with Sony right now.
:good::good::good:
My experiences have been mixed. My x10 was a nightmare to get sorted, first one didn't work out of the box, it took 13 weeks to get a replacement
My arc however was the opposite, screen died but had a new handset in 2 weeks.
Good guy Sony
Just got my 6 month old Z1 replaced.. Initially they offered me a refurbished unit but I refused to accept it and mailed them and got into a conversation with them. I was able to convince them to offer me a New unit and they immediately did! A company that listens!
Hi,
Last week I bought a new Sony Z3 compact, and I'm having some difficulties with the touchscreen. I'm experiencing some of the sensitivity / bouncing problems I saw in the forum earlier. It's making typing sometimes very difficult.
The build date of the phone (which came with no accessorizes like headphones or something, only a charger, something strange as well) is: week 35 of 2014. Rather old for a new device. I'm wondering if my device is completely new and it's not just a repaired phone with a repaired screen. Is it possible to check whether the screen is original?
The reason I went to the shop was that they're willing to buy my old iPhone which I got temporarily, because my Nexus 5 was broken. I hated the iPhone and they gave me a good deal for the Z3C. But I hope that I bought a new phone and not just a repaired one with a cheap display....
The headset itself doesn't have a single scratch, it looks completely shiney btw
It's possible that they gave you a refurbished device true, but if I'm correct those devices or any sold by any store 'must' be repaired with OEM parts, so it's highly unlikely that they used 'cheap' parts to repair it. You could check to see if the phone is still waterproof by doing the pressure test or putting the in water.
Even phones with OEM parts had the same problem that you described.
If you're not satisfied I'd suggest to go back to the store.
P. S. There is no way to check whether the screen is original or not.
Sent from my D5803
Hi Dsteppa,
Thanks for your quick reply. The pressure test seems fine, so I'm guessing the phone is still water proof. Perhaps an update to Lollipop will fix it. Maybe I'll go to another shop first and compare the two screens before returning my device if Lollipop won't help.
All
I bought my wife this lovely phone in November last year. Within a week she cracked the back glass. So i bought her a new case for it. In the last month she's managed to crack the front but only the bottom right. Everything has been working but as of a few days ago the top half of the phone is unresponsive to touch. Which basically makes the phone a nightmare to use. I've search the web and one guy had the same problem on you tube but didn't mention a way of fixing it. Any one else had this problem and knows a way to fix it?
Any help would be great.
Cheers
Baker0
You might want to see this thread. If your wife was sure she didn't crack it by dropping it or something else, then you may be able to return her phone to Sony for warranty and get it fixed.
If it was her fault, well, you need to send it to Sony and pay for the damages/repairs, go to a local store (or online if you want) and have someone fix the screen, or order a screen online and fix it yourself if you so wish.
Either way the phone is out of commission until you get it fixed. Go back to the store she bought it from and ask if they can do a warranty repair.
The best indicator on if the phone is viable for warranty is to look at the cracks - if it's one line, it was a manufacturer defect. If it branches out into multiple cracks (known as a spider web crack') you most likely wont get warranty repairs for it.
There's nothing you can really do otherwise. I had this same issue on my Xperia Z, it was either pay 250$ for a repair or buy a new one... I just bought the Z3C to upgrade.
There's no magical application that will fix your screen's responsiveness since it sounds like she damaged the touchscreen.
Hi there,
There are already threads about the "not-100%-water-proofness" of our wonderful z3c. Those are mostly about how disappointed peeps are, but what I would like to know is if the phone got replaced or not. Unfortunately, some weeks ago, even after doing the pressure test, my beloved Z3c died short after taking 2 photos in the pool.
I have two simple questions:
1. In case you have sent in the phone due to water-damage, has it been replaced by Sony?
2. In which country/area do you live (just to see if Sony's policy changes depending on geography)
Thanks!
I got a new one, i put my phone into a pool and i was taking pictures and suddenly it turned off so i put my phone into rice for 3 weeks untill Sony give me a response about... then i had to send my phone to the Sony Factory near my city and less than a week i got a new one I'm from Acapulco, Mexico
rokrd1579 said:
... i put my phone into a pool ... I'm from Acapulco, Mexico
Click to expand...
Click to collapse
You haven't been cliff diving, have you?
November 2014, my phone drown within 20 minutes when I used it for a movie and pictures in a 1,5meter pool (just like the commercial).
When I got back home after my holiday, I contacted Sony and the seller (T-Mobile). After 3 weeks I received a brand new phone with a new invoice and warranty.
Sony solved it completely for me.
(I'm from The Netherlands)
All I got back from Sony in Sweden was: your phone is water damaged, we can't repair it and therefore can't do anything. :crying:
I was taking photos in swimming pool for 10s, went out, dried the phone with a towel. After 5min I had a brick with water on camera.
Sony Portugal replaced it with a new one.
damn.. it seems that all around the globe they replace the phone. I'll keep you posted guys, I loved my z3c, and really don't want to have to buy a new one because of those flaps.
To answer your questions...
1) yes
2)I'm from Malaysia
I have already posted a warning regarding this issue a couple of weeks back in the forums. It is sad to see another person who has encountered the same problem here. The Z3C is great, its just a shame that the waterproofness is not as advertised in the long run. Hope you can get your replacement :good:
yes
Netherlands
i wasn't get new replacement phone but I got new mainboard for my damaged phone
Hi, where did you send your phone in malaysia? mine just happened, just taking a couple photo under the water in pool then suddenly turn off by itself. hope mine also can get a new one.
Replaced a water damaged D5833 in Singapore 15th Jul 2015. Went to Sony Service Centre. From the letter i recevieved this 1 to 1 exchange is limited to ONE time only.
okij said:
You haven't been cliff diving, have you?
Click to expand...
Click to collapse
No, I just took some pictures to try it but, it was a bad idea :c the good new is that i have a new phone
Ok, so my little cousin (she's 5) came to visit us and I told her I was going to show her something cool, filled the sink (not even 1 meter) put my phone on it with the screen on, took it out, a few secs later the screen froze, battery jumped from 11% to 50%, turned off, now its dead, all the flaps were sealed, I dint put it under the stream.
The fluffed up part is that I bought it through amazon, and imported it (gota love Sony's availability world wide) to Guatemala, I already sent an email through the Sony website, but I wanted to ask you guys, you think they will honor the warranty? Plus, its not even 2 months old, I haven't messed with anything, everything is stock (actually this is my 2nd Z3C after I bought a white one and unlocked the boot-loader and then realized the camera sucked, so I gave it to my brother and bought a black one).
Am I screwed? I haven't even finished paying for it (credit card).
I truly hope so, Im a Diehard sony fan, I even have the z3 tablet C.
Im so mad right now.
edit 1: I dont even use the micro usb port to charge (bought the magnector) and for data I use either NFC or Lenovo's Share it., ugh!
Water damage is not covered by warranty, afaik. The phone has a special indicator in the flap whether it's ever touched by water or not. If yes, sony ignored the warranty. So bad yah.
Btw. I unlocked BL too, after some months i read that it will degrade the cam. But it's just on the sony cam app. I'm using cameraMX and i think it's okay.
Water Damage is covered by warranty
If you left the flap open while underwater, its your fault
If the flaps were closed (where they were in your case), it may be a leak and will be replaced under warranty if found to not be your fault
If it is only 2 months old it should still have a Sony Warranty
My phone was water damaged, so i rung up Sony, booked a repair, and got the motherboard replaced