Cash for Note 5 help! - Galaxy Note5 Q&A, Help & Troubleshooting

I'll keep it short. I have rooted Sprint Note 5. Currently with TWRP recovery and MOAR rom. I called Sprint to "Unlock" the phone for me (wasn't financed, I purchased it outright on Swappa...previous owner apparently used it on Ting) and the unlock went through. Now, I'm not sure whether the unlock I did was a domestic unlock or just an unlock to use the phone overseas. My fault for not finding out.
Fast forward. I went over to MetroPCS yesterday with my Sprint Note 5. The sim card was accepted and I called MetroPCS so that they can register the IMEI of the phone in their database. I quickly tested data and sent a text but didn't bother making a phone call. Long story short for the life of me I cannot get a phone call to go through.
I've tried two different MetroPCS APN settings and messed with Network settings (LTE/CDMA and Automatic) The best I can do is get data working and text messaging but not phone calls. I went into MetroPCS today to see if one of the morons could see if they could do something with it. The guy went into Network Mode and changed it to the GSM/whatever option (don't have the phone in front of me ATM) and sure enough the phone was able to make a phone call and the data worked!
However, around 30 minutes later I try to use data to update an app in the PlayStore and I'm notified that I have no connection. I go back and forth between Network settings and I'm back to square one where I can only get data and messaging. The GSM Network Mode no longer shows a signal.
Soooooooo, if anyone can get me through this mess I will give $20 for your time and energy! I'm about to just flash stock Sprint firmware and sell this piece of crap on Ebay and get different phone for MetroPCS. This thread is my last attempt at finding a resolution!

@SantinoInc, have you checked with Sprint if they have locked the device?
What bands does Metro use for 4G/LTE and is it compatible with a Sprint-based device?
Try using 2G/3G mode instead of the 4G/LTE mode.

What rom are you using?

Related

Turbo Sim success unlock D3 Subsidy-locked

Hello!
Well, after so may time since I bought my phone I finally today was able to make my D3 to make/receive calls and sms.
So I would like to share my experience so may be helpfull to another friend around here, since by today, is the first time that could be confirmed that a subsidy+locked D3 is unlocked by a Turbo sim (the info around is about D2G that was the info tha I was following in order to try another turbosim after my previous failed attemp with other turbosim version), and my phone is in original Veri$*n version 590 rom.
So, in order to be detailed and helpfull:
My D3, was and until today, Subsidy+Locked after try 2 codes that was sold to me form an internet code seller well recognized and after weeks of try the other codes providers over the net, ALL of them have the same codes. If this is You case, You like me are in bad luck and by now seems that Turbosim is the only hope.
Seems that if the D3 was activated over Veri$*n network, None of this codes works because appears that Veri$*n change the internal code OTA at the time of first activation, so if You want to have a real unlocked D3, buy for one that NEVER will be activated so very probably you could unlock it by internet sellers codes or buy for a D3 that have been really UNLOCKED with a proper code of Veri$*n.
The version of turbosim that I already bought was exactly this (Ebay # Item number: 270686865877):
http://www.ebay.com/itm/27068686587...X:IT&_trksid=p3984.m1497.l2649#ht_4125wt_1398
and I prepare my phone with this steps in order to get it working:
1) Made a factory reset form settings
2) I choose to root my phone and then made the fix for the Wrong UMTS signal indication
follow the info on this link:
http://forum.xda-developers.com/showthread.php?t=1326310
is Yellow transparent very thin and flexible and the package is ORANGE with a YELLOW big spot in front with the title: "Sim Unlock Card SmartPhone" (beware of the version because my previous turbosim that failed have the same title BUT was BLACK color with a Round Rubber cover over the chip and came in a BLACK package with the same title in RED characters and this BLACK turbosim DIDNT WORKS!), only the Yellow works.
By now I found in the seller store that It now have a new version that seems the same color but said 2011 version (the one that Iordered was 2010 version, but I almost sure that I received the 2011 version, but since I not sure I ordered both versions as spares, since during my tests I was almost sure that I damage my turbosim, but lucky was not), The Yellow turbosim package states that is compatible with 1500 diferent phone models, and that have capabilities to allow 3g data and fix to won't be out of signal when travel from one cell tower to another, so said that have 99% signal back automatically.... well, I will see in the followinbg days...
3) Then I put my local sim WITHOUT turbosim, and boot the phone (if your phone locks on android screen, bypass it by touch the 4 corners of the black background,so in the below corners of screen,just above the "buttons")
4) Go to wireless networks and set the phone for GSM/UMTS service, automatic and make an apn with the name only (in the original Veri$*n you will be not able to change mcc and mnc numbers since if You change when You save the phone delete the apn instead of save it)
5) Turn off, then remove sim and carefully put the turbosim in place and the slide the local sim over and in position (the gold rivets goes UP making contact with local sim contacts). I was in need of ligth bend over the steel belt of my D3 in order to allow put the Turbo sim with local sim above in position, AND in my case I slide the turbosim from botton to up and the sim in the other normal sim insert directin SINCE THE CHIP is somewhat tall for the steel slot of sim so, I prefer to do anything but force my turosim since it is fragile.
6) Turn on the phone and then the screen may change to tell your about autorize data roaming and I suggest You to allow it, in order to easy test of the turbosim connection and after 2-3minutes the network may be available.Try to make the process in a zone that You may be sure that have a good signal coverage from provider antennas.
7) The only issue by now is that since I not able to change APN mnc and mcc codes I not able to get any data connection, so I wonder if some friend could help me clarify if I flash another rom diferent from original Veri$*n, may be posible that I could change APN settings and save them to test if could be available data connection.
Please, excuse me by my long post, I hope that I dont bother, but I would like to share all the info, since I didnt like the short posts that have short partial info since makes the whole answer a ping-pong of posts.
Hope that may helps and best regards!
How do we know that this isn't some way to get people to buy your fake lock code.
Sent from my DROID3 using xda premium
@tacosrdelicioso
well, if You may simply check on this site, you will found a lot of my previous posts about the troubles that I have with my D3, and in addition, I found ofensive Your suggestion because I never said that I sell anything, so you put conclusions over me and my post.
To friends around here, well, I continue my testing, and the happyness dont last too much... the main trouble is that the signal lost is NOT really recovered (as same in the D2G case).So,meanwhile, the phone is in coverage, at least voice and sms work fine, but as soon You move from your place and lost signal from the cell tower that You register at phone turn on, it lost signal and the only way by now is too put the sim on another phone and reboot, then move the local sim to the D3 with turbosim and turn on again, and it will be working again... BUT what a [email protected]!N in @ss!!!
Crap, of course the only real solution is have a D3 unlocked with Veri$on code in veri$on network coverage or unlock a D3 that never was activated over veri$on with internet sellers codes.
Any help will be welcome.Thanks
Best regards to all.
https://market.android.com/details?id=ale.android.apnmanager&feature=search_result
maybe this prog. can be helpful to change mnc and mcc, give it a try..
I have now droid 3 on the way to my country.
Seller say, that the phone was never out of box and never was activated.
So this phone is unlockable ?
The bootloader on the d3 is still locked and I'm not sure if anyone is working on unlocking it because of the bootstrap/ safestrap workarounds
Sent from my Eris using XDA App
disconnecktie said:
The bootloader on the d3 is still locked and I'm not sure if anyone is working on unlocking it because of the bootstrap/ safestrap workarounds
Sent from my Eris using XDA App
Click to expand...
Click to collapse
This discussion is in no way related to the phone's bootloader lock but rather the phone's subsidy lock (meaning that the SIM tray is locked to Verizon's/Vodafone SIM card and will not accept any other SIM).
Back to topic, thank you so much xaser for your findings. I'm only having 2 problems right now:
1st: I can't get rid of the R in the signal bars, so the phone thinks it's roaming when it actually isn't. I made sure I wasn't paying roaming charges (you can never be sure) by calling my carrier and asking about it, but apparently it's just the phone thinking it's roaming.
2nd: When I get to choose my network operator (settings / wireless and networks / Mobile Networks / Select network ) I can only select 2G services which to me sounds like I won't get 3G at all. This isn't a major problem for me since I don't have a data plan, but it will be an issue when I decide to sell the phone.
Also, I would like to ask if anyone can confirm that the device can ONLY be unlocked when connected to Verizon's network, for I have tried with 2 different unlock codes here in Argentina but had no luck with them (making me turn to the Turbo Sim option).
I would also like to note that the SIM model that Xaser suggested didn't work for me, but instead this one did
I hope the thread revival helps people under the same circumstances.
I'd suggest finding a way to get the phone back on Verizon temporarily so that a valid unlock code can be used. This would be achievable by finding a trusted friend with an account in good standing with Verizon, a line which has been active for longer than six months, then have them put the D3 on their line and get the code. They can easily switch back to their phone after unlocking the D3. I'm not sure if Verizon will require the D3 be on the line for six months, but I'm sure some sweet talking would help. I've heard some cases where people get their phones unlocked after a month or two, just because they are nice to customer service ;-)
Now, about some other things talked about here: it depends on which frequencies or 3G bands your carrier uses if you want to get the D3 to work on 3G. I don't know the names of them, but the D3 gets AT&T's 3G bands and 2G of course, but isn't compatible with T-Mobile's. If you look those up and compare them to your carrier's bands, you'll know whether you'll get 3G or not.
I'd like to share my own small note and ask a question too. My D3 is unlocked by VZW and works on T-Mobile, but it loses signal randomly (like it forgot my previous selections for preferred operator, and it always shows that operator will be found automatically, which makes it not work) and sometimes it has signal but no 3G. It could be from changing towers as mentioned above, but I'm still trying to figure out whether this problem is caused by my messing with APNdroid (which is used to turn off UMTS data connection in instances when it isn't necessary, like when connected to wifi, by changing APN settings), or if it has to do with the SIM moving or being bumped, or if it's simply resetting after I cycle power. I'm used to turning my phone off then back on whenever it starts lagging or having other performance issues, but I'm wondering if that may be causing issues with my network connection or settings.
If anyone has more clues or ideas, thanks. I hope my perspective has helped here as well
Guys I just had a friend who for a Verizon Droid 3 from The US... It was locked but had it unlocked here in my country via some "code" he bought... saying it is working perfect now unlocked...
Does it work that way or not... cuz seems the Verizon phones have lots of issues when it comes to.unlocking...
Sent from my Galaxy SII
BenSWoodruff said:
I'd suggest finding a way to get the phone back on Verizon temporarily so that a valid unlock code can be used. This would be achievable by finding a trusted friend with an account in good standing with Verizon, a line which has been active for longer than six months, then have them put the D3 on their line and get the code. They can easily switch back to their phone after unlocking the D3. I'm not sure if Verizon will require the D3 be on the line for six months, but I'm sure some sweet talking would help. I've heard some cases where people get their phones unlocked after a month or two, just because they are nice to customer service ;-)
Now, about some other things talked about here: it depends on which frequencies or 3G bands your carrier uses if you want to get the D3 to work on 3G. I don't know the names of them, but the D3 gets AT&T's 3G bands and 2G of course, but isn't compatible with T-Mobile's. If you look those up and compare them to your carrier's bands, you'll know whether you'll get 3G or not.
Click to expand...
Click to collapse
Well I don't think I will be returning to the US any time soon, maybe around the end of next year. And the few friends I do have in the US are on Sprint so they wouldn't be able to give me a hand. I just want to know whether it is necessary to be within Verizon Network in order to have the phone code unlocked or if one can unlock it regardless of coverage overseas.
Also, regarding 3G, I hear what you are saying but my point is that since I am using a Turbo Sim to unlock my phone I am unsure whether the Turbo Sim will give me issues to get data at 3G speeds. The Droid 3 does indeed support Argentina's 3G bands (UMTS 850 and 1900).
Thank you all for your input.
TurbiSIM does no longer unlock my XT862. Used it successfully for about 3 months. It started with data communication errors for about a month.
I noticed that every time I went abroad and used the phone (even in flight mode), I had to reset it in order to unlock it with Turbosim. Now, total failure...
Later edit:
To my surprise, it works again! But with another SIM from a different service provider. The one that used to work is no longer working with TurboSIM.
Turbo sim works in my case
I had the same problem - hardlocked droid 3. I have tried all the way but there was no solution arround this. finaly turbo sim was the only way. now Phone works perfectly. no any problems at all.

[Q] Straight Tall APN issue with SM-910T

So I recently got a T-Mobile Samsung Galaxy Note 4. As we know, it's unlocked 100% without any special root methods or entering in codes into the dial pad. With that being said, I popped in an LTE Straight Talk SIM card, transferred my old number to the new SIM and configured the APN and for a long while it was working fine with no issues. Then out of the blue, I had no data. It absolutely quit without warning. I go to check the APN settings I had previously and they were gone. I had redone everything and saved the settings. However, when I go back out a menu, no Straight Talk APN. I did the same thing again....and once again no APN settings. Just the default T-Mobile LTE APN.
So I'm at a loss. It was working fine previously and now I cannot set APN settings. I have reset the phone more than once (reluctantly). Any thoughts? Any help would be appreciated since I'm paying those bastards $45 and some change a month for service I cannot get. Also as a note, I can receive and send text messages with no problem. Calling number results in "you are not registered on a network," but I know the fix for that.
blckdragn22 said:
So I recently got a T-Mobile Samsung Galaxy Note 4. As we know, it's unlocked 100% without any special root methods or entering in codes into the dial pad. With that being said, I popped in an LTE Straight Talk SIM card, transferred my old number to the new SIM and configured the APN and for a long while it was working fine with no issues. Then out of the blue, I had no data. It absolutely quit without warning. I go to check the APN settings I had previously and they were gone. I had redone everything and saved the settings. However, when I go back out a menu, no Straight Talk APN. I did the same thing again....and once again no APN settings. Just the default T-Mobile LTE APN.
So I'm at a loss. It was working fine previously and now I cannot set APN settings. I have reset the phone more than once (reluctantly). Any thoughts? Any help would be appreciated since I'm paying those bastards $45 and some change a month for service I cannot get. Also as a note, I can receive and send text messages with no problem. Calling number results in "you are not registered on a network," but I know the fix for that.
Click to expand...
Click to collapse
Try setting the APN with this app https://play.google.com/store/apps/details?id=com.tracfone.straighttalk.stdatasettings
Sounds like your phone got black listed. Did you buy it from Tmobile? If you bought it from some one else it was either a stolen phone or the previous own stopped paying for it.
Sent from my SM-N910T using XDA Free mobile app
ShrekOpher said:
Sounds like your phone got black listed. Did you buy it from Tmobile? If you bought it from some one else it was either a stolen phone or the previous own stopped paying for it.
Click to expand...
Click to collapse
I had bought the phone from a local gas station owner (who had 2 other T-Mobile phones with him). It was working while he showed me the phone (he had gotten several text message and Facebook updates). He then reset it. I bought a Straight Talk SIM kit and went to work. I had working data until the next day. I had played around with some more internal settings, like updating the touch sensitivity and more. Everything was working until I refreshed the Wi-Fi antennae. Don't think that would have anything to do with the 4G/LTE radios or regular antennas. Overall, it was working, so I don't see how it could just magically stop.
Sent from my SM-N910T using XDA Free mobile app
blckdragn22 said:
I had bought the phone from a local gas station owner (who had 2 other T-Mobile phones with him). It was working while he showed me the phone (he had gotten several text message and Facebook updates). He then reset it. I bought a Straight Talk SIM kit and went to work. I had working data until the next day. I had played around with some more internal settings, like updating the touch sensitivity and more. Everything was working until I refreshed the Wi-Fi antennae. Don't think that would have anything to do with the 4G/LTE radios or regular antennas. Overall, it was working, so I don't see how it could just magically stop.
Sent from my SM-N910T using XDA Free mobile app
Click to expand...
Click to collapse
If he bought the phone on a lease from T-MOBILE and never fully paid it off T-Mobile would black list it. Or if he sold you a lost\stolen phone.
You can contact T-Mobile or check the IMEI on one of those checker sights to see if it has been blacklisted.
Sent from my SHIELD Tablet using XDA Free mobile app
You can check to see if you're blacklisted by visiting the T-Mobile website and using their IMEI checker. If you're blacklisted you would not be able to place calls. I will attach sample AT&T APN that works for me. I'm on Cricket and not StraightTalk but it may work for you.
For all who helped out on this post, THANK YOU! I figured what my issue was. SIM card is fine and the data settings work as long I don't configure the MCC & MNC settings. Changing the MNC from 260 to 410 is what caused my saved APN to disappear. Not sure why that happens, but if any of you have an idea of why, direct me to the thread that explains this or if you know, quote this reply. And another thing, I am able to send texts and make calls, but due to the location I was in, texts sent at half the speed of smell and making a call was impossible due the phone claiming I was "not on a registered network" even though ST is a network (duh). I have no service issues on my Note 3 N900A when I that. Anyone think it could be because AT&T's device antennas differ from that of a T-Mobile Note 4? Personally, I don't think they would since they are both GSM and operate on the same bands (I would think), even though the Note 4 has "newer" technology. Not really worried about data, texts or calls since I have Wi-Fi in said location.
Again, thanks to those that helped me out. And, again, if anyone has any ideas to the information said above, by all means give your say or direct me to where there is substantial info.

Help on getting phone working on straight talk.

Long story short. I was using a Verizon branded note 2 on straight talk when my contract ended with verizon. I grew tired of the phone and purchased the blu vivo xl from amazon a few days ago. Now I know that my sim in my Verizon wouldn't work on the blu phone because it's not compatible.
So I went on chat to switch my Verizon sim to an att sim from the same byop package (which also came with a tmobile sim) They said that it could take anywhere from an hour to 2 days to convert over, and that I'll know when it happens because my note 2 will stop working. Sure enough it stopped and a bit later my blu phone started getting a signal and 4G icon.
However, it was in and out all night and since then I haven't got it back. Frustrated, I then switched it to the tmobile sim. I get the 4G lte icon and arrows move up and down. My signal goes from 2/4 bars to 3/4 bars. Now I'm thinking good that's more than what att was able to do. Wrong. Well not completely.
I can send a text and my wife will get it. Not really slow but not normal. She'll reply and I can receive it. But I can't access the internet, and I can't call or receive calls. Went on chat they gave me apns to input and still nothing. I still get 4G icon and I still get service.
I really like this phone but this transition has been really draining.
Thanks you for your help.
I have no idea, I had a really smooth transition activating it onto metro. Maybe you just have spotty coverage with straight talk in your area? I'll try looking for more info
cldbld said:
Long story short. I was using a Verizon branded note 2 on straight talk when my contract ended with verizon. I grew tired of the phone and purchased the blu vivo xl from amazon a few days ago. Now I know that my sim in my Verizon wouldn't work on the blu phone because it's not compatible.
So I went on chat to switch my Verizon sim to an att sim from the same byop package (which also came with a tmobile sim) They said that it could take anywhere from an hour to 2 days to convert over, and that I'll know when it happens because my note 2 will stop working. Sure enough it stopped and a bit later my blu phone started getting a signal and 4G icon.
However, it was in and out all night and since then I haven't got it back. Frustrated, I then switched it to the tmobile sim. I get the 4G lte icon and arrows move up and down. My signal goes from 2/4 bars to 3/4 bars. Now I'm thinking good that's more than what att was able to do. Wrong. Well not completely.
I can send a text and my wife will get it. Not really slow but not normal. She'll reply and I can receive it. But I can't access the internet, and I can't call or receive calls. Went on chat they gave me apns to input and still nothing. I still get 4G icon and I still get service.
I really like this phone but this transition has been really draining.
Thanks you for your help.
Click to expand...
Click to collapse
You need to config APN of straight talk att on your Blu XL
quyvinh said:
You need to config APN of straight talk att on your Blu XL
Click to expand...
Click to collapse
He mentioned he entered the apns and still nothing
pdolo5784 said:
He mentioned he entered the apns and still nothing
Click to expand...
Click to collapse
Correct. The phone is loaded with apns that matched what they gave me. The straight talk for att and tmobile.
So as an update, I bought a tmobile sim, (not straight talk this time) the phone received texts from tmobile for this and that. I have good signal as indicated from the bars. 4G lte icon is on (but no data due to not having a tmobile account, but the sim is allowed 30 texts and 30 minutes of talk time until I get one)
The problem that is persisting is that I cannot make a call. I'll dial any number between my wife's, friends even my own and it just gets stuck on dialing. No operator or anything just blank. It's flashing "dialing..." but it won't actually go and do anything.
I contacted blu, and they gave me the same apns that I used and assured me that it should work on straight talk. But yet still nothing. I contacted blu again after I got the tmobile sim. I'm awaiting an answer on that before I proclaim the phone a dud and exchange with amazon.com.
cldbld said:
Correct. The phone is loaded with apns that matched what they gave me. The straight talk for att and tmobile.
So as an update, I bought a tmobile sim, (not straight talk this time) the phone received texts from tmobile for this and that. I have good signal as indicated from the bars. 4G lte icon is on (but no data due to not having a tmobile account, but the sim is allowed 30 texts and 30 minutes of talk time until I get one)
The problem that is persisting is that I cannot make a call. I'll dial any number between my wife's, friends even my own and it just gets stuck on dialing. No operator or anything just blank. It's flashing "dialing..." but it won't actually go and do anything.
I contacted blu, and they gave me the same apns that I used and assured me that it should work on straight talk. But yet still nothing. I contacted blu again after I got the tmobile sim. I'm awaiting an answer on that before I proclaim the phone a dud and exchange with amazon.com.
Click to expand...
Click to collapse
StraightTalk is owned and operated by Tracfone. I went through more blood pressure pills dealing with them than almost any other corporation. Best bet? Switch to almost any other carrier. I use Airvoice, but there are a BUNCH of others out there with no contract, pay-as-you-go programs. Truly, there are better deals out there than StraightTalk/Tracfone.
You are having issues (I think) because different phones available through Straight Talk work on different networks. They ask for your zip code and then show you phones from different networks that will work in your area. If you use a SIM card you are AT&T or T-Mobile. Sprint and Verizon use CDMA. Check coverage maps. This will explain why your coverage is spotty now. There is a list floating around out there that shows which networks use what phones and so on for Straight Talk. Once you put the SIM card in the phone, it picks up whatever network is available in your area. If it's a network that doesn't have great coverage where you are, service is diminished.

No Voice over LTE

So, I finally talked my wife out of her LG phone and got her an identical VZW Nexus 6. So we now have identical phones. I have unlocked the bootloaders, installed TWRP, and both are running CarbonROM weeklies.
For some reason, my phone has voice over LTE, and everything works just fine. Hers drops LTE every time she makes or receives a call. I've been searching xda and google for 3 days, checking and double checking that all settings match on the phones, flashing different radios, etc. And the setting for "Enhanced LTE Service" doesn't even show up in her settings.
If I put the preferred network to "LTE", (same as mine) she can't even make a call. It acts like it's going to dial, then drops signal completely.
Any ideas?
I would check and make sure Verizon has it provisioned to use volte
How would I go about checking to see if it is provisioned for VoLTE? It is on straight talk service now. When I contacted StraightTalk support, they told me that their service doesn't support it. And they didn't have an answer after I told them that mine does it just fine. LoL
Actually, they said maybe the phone needs an update...
Clarify the following. Are both N6es on Verizon, both on Straight Talk, or one on Verizon and the other on Straight Talk?
The last time I looked into it, Straight Talk didn't support VOLTE. Has that changed?
They are both on Straight Talk, using verizon sim cards. The tech support told me the same thing. That they didn't support VOLTE. And had no explanation when I told her that my phone was using it just fine.
It doesn't function on the AT&T side of Straight Talk and AT&T definitely has VOLTE. Thus, the fact you have it is an anomaly, and your other device not having it isn't an issue with the device or its firmware. In other words, consider yourself lucky.
Well, I'm not one to give up very easily. So, after some thinking, I may have come up with an idea.
Both phones were purchased from Swappa. My phone was listed as a Verizon phone, while the other was listed as an unlocked phone (no idea what carrier it was previously used with).
I'm thinking that adm1jtg may be correct, My phone would have been provisioned for VolTE, and the other phone may have never been on their network to get provisioned...
So, I think I will switch her to Verizon prepaid which doesn't cost much more and see if that fixes it. Maybe after a month switch back to straight talk. I will update this post afterwards, and let you guys know if that does the trick.
Maybe overthinking it a bit. After I switch her to verizon prepaid, and get her phone all set up and see that VoLTE is working, I'll pop my straight talk sim in it and let you guys know the results...
Soo... I had some time to think about it, and decided to just swap sim cards between the two phones. Turns out, it isn't her phone at all. With my straight talk sim, her phone got Enhanced 4G/Lte.
With her straight talk sim, my phone did not. Put my straight talk sim back in my phone, and Enhanced 4G/Lte came back.
Turns out that Strephon Alkhalikoi is correct.
I wonder how many BYOP sim kits I would have to go through to find another anomaly... LoL

Question Data not connecting on ATT since "3G switchoff"

So on Monday ATT decided to deactivate my sim card because they believe my phone is incompatible with their network now. All my bars went to 0 with an x on it and I couldn't do anything on the phone. I went to an ATT store, got them to give me a new activated sim and I put it in my phone and all my bars came back.
My phone says VoLTE again too by the signal bar area. I also tested a text and it went through fine. I received a phone call and while it works fine, it sounds like junk now. Like it is no longer actually using VoLTE like it always has. My phone doesnt seem to have any data however, when it should have LTE just fine. I also cannot make any calls, even though it says VoLTE on the phone, it just re-routes to ATT customer service instead of going through with the call.
When I go into the network area in settings it says no IP address either. I looked and my APN is set to nxtgenphone, Preferred Network Type selected on LTE. Before ATT deactivated my sim card LTE has always worked fine, and LTE should still work fine. It is only the 3G network being shut down. Also given the fact I have the VoLTE icon the phone is apparently connecting somewhat to an LTE network.
So does anyone know how to fix settings to get data working again? Is it just an APN that needs to change? What is everyone else doing with the network shutdown and has anyone else had issues like this?
I had the exact same issue, your issue is in fact APN settings I'm having them as well. Try deleting your current APN and putting in a new one. Once I got a new sim my APN reset I could call but no data and no text. I have half of the APN information in place and have data and basic text, but once I input the MMS port the APN data disappears still trying to figure that out. Not sure if anything I typed is helpful but at least you know your not alone with a mi11 on ATT and it can work
EniGmA1987 said:
So on Monday ATT decided to deactivate my sim card because they believe my phone is incompatible with their network now. All my bars went to 0 with an x on it and I couldn't do anything on the phone. I went to an ATT store, got them to give me a new activated sim and I put it in my phone and all my bars came back.
My phone says VoLTE again too by the signal bar area. I also tested a text and it went through fine. However, my phone doesnt seem to have any data, when it should have LTE just fine. I also cannot make any calls, even though it says VoLTE on the phone, it just re-routes to ATT customer service instead of going through with the call.
When I go into the network area in settings it says no IP address either. I looked and my APN is set to nxtgenphone, Preferred Network Type selected on LTE. Before ATT deactivated my sim card LTE has always worked fine, and LTE should still work fine. It is only the 3G network being shut down. Also given the fact I have the VoLTE icon the phone is apparently connecting somewhat to an LTE network.
So does anyone know how to fix settings to get data working again? Is it just an APN that needs to change? What is everyone else doing with the network shutdown and has anyone else had issues like this?
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moswen said:
I had the exact same issue, your issue is in fact APN settings I'm having them as well. Try deleting your current APN and putting in a new one. Once I got a new sim my APN reset I could call but no data and no text. I have half of the APN information in place and have data and basic text, but once I input the MMS port the APN data disappears still trying to figure that out. Not sure if anything I typed is helpful but at least you know your not alone with a mi11 on ATT and it can work
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Click to collapse
Thanks for the reply. I tried deleting the MMS port and also the proxy just now and data didnt come back. I will try searching around for more APN info for how phones are supposed to connect now and see if I can find anything.
It looks like from what I could find that it is due to an IMEI whitelist ATT has, blocking data connection on any device not in their whitelist. The solution seems to be to root the phone and change your IMEI to a whitelisted model.
While my phone is rooted my IMEI is not cloned I definitely would not share my IMEI with ATT. When I got my sim card yesterday I had the attendant activate but I did not provide my phone so he did not get the IMEI from my phone. If you got a sim and they input your IMEI that could be a problem possibly. Just a suggestion to try and get a sim activated at a store without your phone.
I had also heard that most ATT MVNOs were not having the device whitelist forced on them yet, so I went and tried 2 different ones yesterday. Both failed to get the phone working on their network with their sims.
Before I went through the hassle of rooting (and most likely losing payments) I tried ATT again anyway. I used their online customer service chat and the first person I chatted with said he could help me with the lte data problem and the IMEI issue. I was skeptical, but he actually did fix it all up. He just needed my sim ICCID and my phones IMEI1 and he submitted the info to their backend people for adding to their system. It took almost an hour and a half for it to get added, but overall it was a pretty painless process and I was browing the web most of the time while waiting in chat. I now have LTE data again, VoLTE again, and "5G" too (which ATT 5G is really just one or two more features than normal LTE and is no faster in speed and uses LTE data bands). I attached a screenshot showing the data and VoLTE working on my phone. The first signal is ATT, the second is TMobile (which has always worked and never had an issue, their 3G network shutdown is going on for another 4-5 months)
EniGmA1987 said:
I had also heard that most ATt MVNOs were not having the device whitelist forced on them yet, so I went and tried 2 different ones yesterday. Both failed to get the phone working on their network with their sims.
Before I went through the hassle of rotting (and most likely losing payments) I tried ATT again anyway. I used their online customer service chat and the first person I chatted with said he could help me with the lte data problem and the IMEI issue. I was skeptical, but he actually did fix it all up. He just needed my sim ICCID and my phones IMEI1 and he submitted the info to their backend people for adding to their system. It took almost an hour and a half for it to get added, but overall it was a pretty painless process and I was browing the web most of the time while waiting in chat. I now have LTE data again, VoLTE again, and "5G" too (which ATT 5G is really just one or two more features than normal LTE and is no faster in speed and uses LTE data bands). I attached a screenshot showing the data and VoLTE working on my phone. The first signal is ATT, the second is TMobile (which has always worked and never had an issue, their 3G network shutdown is going on for another 4-5 months)
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Click to collapse
Happy you are back up and running and I'm glad that you found someone at ATT to do the fairly easy work of getting your IMEI cleared. Lots of people have been worried about devices not working on ATT because of this whitelist issue glad to see there are workarounds just wish ATT didn't make it so convoluted.

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