Problems with text and voicemail in Japan - Nexus 6 Q&A, Help & Troubleshooting

So I'm traveling in Japan with my N6 on Sprint and can't seem to make text or voicemail work. I keep getting alerts that I have a voicemail, as well as texts from +9479 that only say @@, and warnings that my SIM card is full, though when I click on it, the messages is empty. It's getting really annoying, especially since every time it alerts, all three of those things go off and it buzzes constantly. People seem to be able to receive my texts, but I can't get them from anyone.
Any help would be much appreciated, as Sprint customer support basically told me to Google it for an answer...

BaumerS4 said:
So I'm traveling in Japan with my N6 on Sprint and can't seem to make text or voicemail work. I keep getting alerts that I have a voicemail, as well as texts from +9479 that only say @@, and warnings that my SIM card is full, though when I click on it, the messages is empty. It's getting really annoying, especially since every time it alerts, all three of those things go off and it buzzes constantly. People seem to be able to receive my texts, but I can't get them from anyone.
Any help would be much appreciated, as Sprint customer support basically told me to Google it for an answer...
Click to expand...
Click to collapse
You wont be able to really do anything about it. Japan has a completely different network setup then anywhere else in the world. I would advise getting a throw away device or maybe try a local sim card. Sprint to be honest is the worst carrier out of them all in the US let alone in Japan.

Maybe it's your APN settings? Since Softbank owns Sprint I thought I remember reading Sprint postpaid plans get free roaming in Japan. But maybe I'm wrong.

Dopamin3 said:
Maybe it's your APN settings? Since Softbank owns Sprint I thought I remember reading Sprint postpaid plans get free roaming in Japan. But maybe I'm wrong.
Click to expand...
Click to collapse
Anyone that uses roaming knows it really sucks. Let alone for sprint. Heck their signal sucks when it's local.

Related

AT&T Tilt Sending Delayed Texts?

Every once in awhile my texts will seem to get lost in space and not arrive at my recipients phone for sometimes a few minutes, but sometimes hours after I've sent it. It *seems* to happen more at night, but that could be because I only get into longer texting conversations at night. I was wondering if anyone else had this problem. I'm still trying to figure out whether it's a problem with my ROM, my radio, my phone or AT&T.
Has anyone had any problems like this? I'm hoping it's AT&T since I've used many different ROMs, radios and recently got my phone replaced under warranty, but I'd still like to find out.
i doubt this has anything to do with the phone itself and more the network you are on...
You can always update your roaming settings with *662 on ATT I think that helped my problem with MMS getting sent in a timely manner
OnebadMF said:
i doubt this has anything to do with the phone itself and more the network you are on...
You can always update your roaming settings with *662 on ATT I think that helped my problem with MMS getting sent in a timely manner
Click to expand...
Click to collapse
Could you elaborate on this? Do I just dial *662 ?
Its the network, and believe me its being worked on.
Im not sure its *662... Any ATT store should be able to tell you...
KD8DNS- You know its the network? Is it just an ATT thing?
OnebadMF said:
Im not sure its *662... Any ATT store should be able to tell you...
KD8DNS- You know its the network? Is it just an ATT thing?
Click to expand...
Click to collapse
Its a ATT situation that is being worked out. You dont have to believe what I say, but you can take it to the bank.
KD8DNS is 100% right I have already talked to AT&T about this and it's not your PDA I've had the same problem with my Razr and several other phones. Every so often I will have a delay in voicemails arriving as well but not real often.
same problem here too. hopefully they work it out soon
tjs98gt said:
same problem here too. hopefully they work it out soon
Click to expand...
Click to collapse
They are, I see it first hand.
KD8DNS I believe you 100%, but I'm of course obligated to ask the question-- how well is it being worked on? As in, when can people stop yelling at me for responding like 3 hours late to their texts?
met3ora said:
KD8DNS I believe you 100%, but I'm of course obligated to ask the question-- how well is it being worked on? As in, when can people stop yelling at me for responding like 3 hours late to their texts?
Click to expand...
Click to collapse
1. The tech's are most likely upgrading a tower around you or building one, when I say upgrading I mean 3G. Now when this is done they have to intergrate the new tower/technology into the network so the "hand-off" works. Usually the tower/towers in the area have certain features shut off so network intergration goes without fail. This can take time, and usually takes place at night when there is less network activity. Also the time the features of the tower are shut off like sms, they are being received by the tower and stored, then when the tower is turned back on they get sent.
2. "how well is it being worked on?" I wouldn't have a job if it wasn't
3. Just tell the people what is going on. As for anything that is being developed or upgraded, there is an initial downside.
met3ora-----pm me the city you live/use your phone and ill find out whats going on.
Well, that would explain it pretty nicely and I'm actually kinda mad I didn't think of it! I go to Purdue University, so out here in West Lafayette, Indiana we got 3G pretty recently, I wanna say maybe 3 weeks ago. I really hope AT&T hurries up and gets the towers working correctly (not to yell at you, of course KD8DNS). But the thing that worried me was that I was in Chicago and I was still having this problem. My friends would tell me they only received page 1 of 2 of my texts, some would come through later and some would come throug on time.
I live in Phoenix and have 3G just about everywhere in town no problem, but this explains weird SMS problems at night
when I was in the US last week, I had to use the AT&T network and holy ****, the delays in the messages were horrible. Sometimes my wife wouldn't get them for hours....When I changed it to T-Mobile, at least she got them within a minutes or two...Don't know what carrier I am going to use when I come back to the US....
The other option is try a new sim card, i know it sounds like the typical att b.s. story, but it could help, any ATT corporate store will do this free of charge. Also if you go into a new area like another state. Try resetting your device "power cycle" that will d/l all the up to date provisioning from the tower to your device.
The other idea i just had, is you might have the wrong sms gateway number, this you would have to call att for because there are thousands of them and they are area specific.
KD8DNS said:
The other option is try a new sim card, i know it sounds like the typical att b.s. story, but it could help, any ATT corporate store will do this free of charge. Also if you go into a new area like another state. Try resetting your device "power cycle" that will d/l all the up to date provisioning from the tower to your device.
The other idea i just had, is you might have the wrong sms gateway number, this you would have to call att for because there are thousands of them and they are area specific.
Click to expand...
Click to collapse
Does the gateway matter for both receiving and sending? Here in Central KY SMS are 15m-2h delayed every time for weeks now. We have had 3G for about a year, maybe HSUPA is in the works.
khaytsus said:
Does the gateway matter for both receiving and sending? Here in Central KY SMS are 15m-2h delayed every time for weeks now. We have had 3G for about a year, maybe HSUPA is in the works.
Click to expand...
Click to collapse
Typically just receive. Also att has been upgrading the "short code" network witch also has a major part to do with send/receive txt mess. I would really suggest anyone with this problem get a new sim card.

Can I Use My Hero After I Cutt Off My Service

I have recently thought of leaving sprint because of there embarrassing services and was wondering if i can still use my hero with out a service provider??? if there was a program i could run on it?? I have so much money into my phone and would hate to not use it. i believe i can use the wifi part for data not sure?? but i want to make cals n stuff is there and type of hack i can use i am using fresh toast2.1. with a radio update. Thank You for the help. Sprint truely does not know how to run a company and man i bought my phone for full price!!!!!!!!!!!! HELP ME PLEASE
REDSCARFACE said:
I have recently thought of leaving sprint because of there embarrassing services and was wondering if i can still use my hero with out a service provider??? if there was a program i could run on it?? I have so much money into my phone and would hate to not use it. i believe i can use the wifi part for data not sure?? but i want to make cals n stuff is there and type of hack i can use i am using fresh toast2.1. with a radio update. Thank You for the help. Sprint truely does not know how to run a company and man i bought my phone for full price!!!!!!!!!!!! HELP ME PLEASE
Click to expand...
Click to collapse
The phone doesn't just stop powering on after you cancel your service.
There are some illegal things you could do to bring it to another carrier... you can always use Data on wifi. I have read of some people using it for a simple PDA/Media player when they are done with it.
I for one am 100% happy with sprints customer service and cell service. Updating the phone could have happened quicker, but hey what do you do.
They have yet to do me wrong. Best cell company I have ever worked with and a heck of a good price.
When I left Verizon and told them I was going to Sprint and told them the price, the retentions department didn't even put up a fight because they knew they couldn't touch Sprints price.
EDIT:
You may be able to use Google Voice over Wifi to place calls, but I am not sure. I doubt you would be able to recieve them since the registered phone number would be disconnected.
And my tethering with Spint is 3 times faster than it was with Verizon, and I acutally paid verizon the extra 15 a month for it....huge waste.
you could use skype to make calls over wifi
otherwise you will just have a PDA
Kcarpenter said:
You may be able to use Google Voice over Wifi to place calls, but I am not sure. I doubt you would be able to recieve them since the registered phone number would be disconnected.
Click to expand...
Click to collapse
That's a no-go Ghost Ryder. I'm currently service-less and Google Voice won't route over Wifi for calls, SMS will however. Now, if you set up the proper SIP accounts, you can use your Google Voice account through those SIPs to make and receive calls via Sipdroid. Google will pull up how-to's.
As for those lesser than legal matters, that's what I'm about to do myself. Ever done it first hand?
add144 said:
That's a no-go Ghost Ryder. I'm currently service-less and Google Voice won't route over Wifi for calls, SMS will however. Now, if you set up the proper SIP accounts, you can use your Google Voice account through those SIPs to make and receive calls via Sipdroid. Google will pull up how-to's.
As for those lesser than legal matters, that's what I'm about to do myself. Ever done it first hand?
Click to expand...
Click to collapse
Nope, but it doesn't look too complicated from what I have seen.
Depending on who you flash too MMS may recieve but not send, and Data may/not work.
Seems like some poeple are using better cut to route proxy info stuff through opera to achieve data.
I went through the same type of thing when I went from my touch pro to the hero. I still wanted to use my touch pro as a dedicated gps since at the time there werent any decent ones available on android. anyways, I had then went and set up a similar thing for making calls via the wifi using GV, sipgate, and I believe it was fring....I forget. Basically I would go on my phone browser to google voice, initiate the call from the website, then fring would ring on my touch pro and finish connecting the call. lawl, I just set up my brother's fiance's phone to do that since she is going to Germany for the summer this weekend...so she and my bro can talk for free (though she needs wifi which her dorm over there will have)
Ya, I definitely hear ya about Sprint.....it's funny, I get so so service in my house, yet about 2 miles down the road is a sprint store and as soon as I pull out onto the main drag BAAAAAM insta full signal >.<
As annoyed as I am I will not go back to verizon......way to rich for my blood LOL.
Here is a quick how to for the easiest way to accomplish the free calls thing via wifi. It's a little dated but the info is still good me thinks. The only thing is that you'd have to go to google.com/voice on your phone and (thankfully having all contacts synced to google) initiate the call/sms from there. To get it so you can actually dial out from the phone would require ALOT more configuring and can be annoying. So try this first, make sure it works and then if you want to get more jiggy with it, then figure out the whole "SIPSORCERY.com" thingy.
Good luck
http://forum.ppcgeeks.com/showthread.php?t=100470
Thank You i am going to try and run the sipdroid and google voice idea i kinda wish there was a app too pick up a wi fi signal with increase strenght so i can use my phone everywhere instead of just home and local buisnesses lol. If you have any ideas to pick up further signals or wifi everywhere let me know also if you have and more ideas on the talk for free let me know thank you.
no dice there my friend haha, here is a thought. think of the phone as a cordless phone for home also, just keep in mind that the audio quality isn't going to be 100%. There will be a delay, there will be some compression artifacts, but hey at least its a free alternative to home phone right?
EDIT: being in a strong wifi environment will DEFINITELY help with quality as it has more umph to work with
i noticed when i read the how to guide u posted thaqt airplane mode will disable the cdma radio did it work so i can keep my battery lol?
heh, not certain. like I said, it's dated stuff not sure how to have only wifi on.
Kcarpenter said:
Nope, but it doesn't look too complicated from what I have seen.
Depending on who you flash too MMS may recieve but not send, and Data may/not work.
Seems like some poeple are using better cut to route proxy info stuff through opera to achieve data.
Click to expand...
Click to collapse
Well I'm actually not switching carriers. I was on a family plan, then a divorce hits, and everyone is refusing to pay the delinquent bill - point being, my phone is tied to that account and can't be used on any other account until the bill is paid. So, I'm hoping to sprinkle some voodoo magic on my Hero, then slap it on a new account with the same carrier.
I dont see why you dont convert the phone over to cricket service (if you have it) and just pay 35 dollars for talk and web. I mean minus well right?

[Q] Can Anyone Reliably Make and Receive Calls?

I recently switched from an iPhone 5 to the One Dev Edition. After having some signal issues, I went to AT&T, got a microSIM, they switched me an Android data plan, etc. But I'm still having an issue where I can't reliably send and receive calls, especially from my desk at work. I can dial the number and hit Call but that's it. No ringing, nothing. Just dead air, then the "call" ends. If the call does go through, I can hear the other person but they can't hear me. Same thing when receiving a call. I'll hear them but they can't hear me. Sometimes my phone won't ring and it just rolls to voice mail. I can see the signal switching from LTE to H, etc, and I have practically full bar strength. I just don't understand why the calls aren't going through.
Is this an issue with the phone itself? Something with AT&T? Is there a newer radio firmware I can try flashing? I didn't have any issues with the iPhone 5, and I even had my coworker put his iPhone into field test mode so we could compare the numeric signal and they're about even, though the iPhone usually does have a slightly better db signal. I really like the One but not being able to send or receive calls while at my desk is a deal breaker.
Thanks!
From the sounds of it, you are running the stock firmware still? Any root or other possible modifications? If you answered Yes then no to those questions, I would head back to the AT&T store and have them try it out, if anything they should be able to take your SIM card and put it into another Android device and see what happens.
What about text/data, do those work?
You said mainly at your desk you notice this issue, so does that mean it happens at other places as well, same symptoms (full bars, allows to send call then nothing?) You may just be the lucky contestant with a defunct unit, HTC should be able to help you out.
I would suggest first going to AT&T store, try out their suggestions, then if anything give HTC a call/email to see if they can be of any help. At this point I would stay away from flashing custom radios as they may void your warranty then you will really be up $hit creek.
Sounds like att.
I had this problem with tmobile once. The signal wasn't strong enough and it wouldn't call.
Some please are spotty.
Something is wrong with your phone. That should be obvious. Of course the vast majority of people who got this phone can reliably make and receive calls or it would be the biggest mobile phone bust in history.
Sorry to be blunt but you already know it's not the signal so it has to be a defect in the phone.
Thanks for the suggestions. This is the stock Dev Edition ROM. I haven't made any changes other other than just installing apps.
I haven't made a lot of calls but I don't seem to have an issue any where else.
No issues with LTE. Data has been fine.
I wasn't sure if AT&T would assist since this is the Dev Edition but that's worth a shot to have them run some tests on it. Otherwise I'll try to get a replacement (or refund) from HTC.
Thanks!
Sent from my HTC One using xda premium

How are those making it without Advance Calling

Think this only a VZW issue. I have my old Note 3 that I go back and forth between with my N6. If you are a busy person not just playing on the phone really using it for travel with GPS, email with exchange, busy with calls, etc. etc how are you all making it without Advance Calling to handle data and voice at the same time?
For me driving long hours using Google Maps and talking not able to look new address while on call and handle data is a killer...same with long conference calls and needing to send emails while on call or look up data via browser, dropbox, evernotes, etc and daily support stuff I do on my phone. So for time being I switch sims back and forth (have a nano to micro sim adapter) to my Note 3 more on it right now vs N6.
Thoughts?
yup, verizon issue(maybe sprint issue as well). im on tmobile, and have had voice and data at the same time since at least 2004, when i joined tmobile. even now, without volte. during a call, it swirches to hspa+ from lte(no calls through lte). and get high speed data, while on a phone call. but ill be honest, its really rare that i need the data while im on a phine call
May be a Verizon issue. ATT has no problem either. I make calls and use data all the time. One of the reasons I switched from Verizon many years ago before they added the functionality
Not sure I have ever used it. Not sure why you don't use a laptop... Superior in pretty much every imaginable way to a phone to actually get work done. I guess I work for a financial institution, so we don't use consumer stuff like Dropbox for data, and even if we did, a phone screen would be more trouble to use than its worth. And in my personal life, I'm a gringo middle aged dad...I use maybe 20 minutes a month, lol. So the reason it gets delayed is because most people have no use for it, or frankly never really thought about the fact that they can't do it.
I am a cable guy and believe me or not, the n6 is my daily driver. I had spent hours doing research to make sure that it would be a solid phone but it's hard to find a post about something that isn't supported yet. So I blindly traded my note 4 for a nexus 6. Still the best decision I've made all year.
I require a data connection 150% of the time. I also spend a lot of time on the phone, calling Comcast or my dispatch. The often ask for info that I can only reach with a data connection. Luckily, I have a lg gpad 8.3 lte that I use for that access but it's still very aggravating not being able to do that at all. It slows down my work a lot
I am on verizon and this really isn't a problem. I assume you have a Google voice account. You can make voip calls from within hangouts now. If your going to be on a call where you also need data just use the hangouts dialer. Problem solved.
djmend said:
I am on verizon and this really isn't a problem. I assume you have a Google voice account. You can make voip calls from within hangouts now. If your going to be on a call where you also need data just use the hangouts dialer. Problem solved.
Click to expand...
Click to collapse
Yeah, but that charges the call over data against your data cap... If Verizon would take Hangouts data and exclude it from your data cap, then I'd be all for this solution. Otherwise, Verizon needs to simply enable IMS VoLTE support, so that any Lollipop device can have VoLTE!
That's true but the amount of data those calls use is pretty negligible IMO.
Thanks all these are all great replies good feedback. Being so mobile my phone is always with me and just easier with a BTW headset look at phone and do task while on a call but seeing N6 now will have to wait.
I do have a cellular Samsung Note 10.1 tablet I never carry so to one person point I guess I will travel and carry it more just hate the extra load
Sent from mobile...excuse typos!
Has anyone with another device on their account (perhaps a Turbo) tried switching lines, enabling Advanced calling, and then switching back to see if this would actually work? My wife has a Turbo, so I'm tempted to try it out, but wanted to see if anyone else had already tried.
Im going to be buying a new device and i want one that i can unlock the bootloader and root and so far the nexus 6 is what im leaning towards. I currently have the vzw Lg g3 and love it, im gonna be keeping my G3 as a backup. I also like the note 4 but the bootloader unlock is a no go as far as i know. I also like playing modern combat on my g3 without any lagging. Which device would you suggest and why. I just wanna be 100% before i pay out the @SS for a phone. Help me make up my mind. Thank ya

sorry, but the Galaxy S6 + TMobile = Death

i have had nothing but bad luck with my brand new s6 on tmobile.
the main issue:
outgoing sms messages take at least 45 seconds to either get marked as send, or fail. when the fail, they are actually being sent. when they send, they send twice. 30% of the texts i send from my phone and to my phone do not make it to their destination at all.
fixes i have tried:
disabling volte, disabling wifi calling, switching back to stock messaging, factory resetting
tmobile support swore that a new sim card would fix the issue. it did not.
then support guaranteed me that a factory reset would fix the issue. against my better judgment, i reset the device. naturally, this made it worse; when i turn my phone on now i have zero bars of service for at least 5 minutes. literally no service. i am in nyc and normally have 5 bars of LTE.
nobody will recognize that this is actually a problem with tmobile, yet when i google "tmobile can't text over wifi" i get pages and pages of people with the exact same issue over years. reading through those threads there is no solution because tmobile support closes every one of them after 36 hours of inactivity, assuming the problem has been solved. what the **** kind of customer support is this?
texting is my primary form of communication and i am unable to use it. this is unacceptable behavior for any phone, let alone a brand new $700 super-hyped phone. i was on verizon for ten years and it never lost a single text. it's worth noting that there were similar issues with my last phone, an s4.
is nobody else having these issues?
postmastergeneral said:
i have had nothing but bad luck with my brand new s6 on tmobile.
the main issue:
outgoing sms messages take at least 45 seconds to either get marked as send, or fail. when the fail, they are actually being sent. when they send, they send twice. 30% of the texts i send from my phone and to my phone do not make it to their destination at all.
fixes i have tried:
disabling volte, disabling wifi calling, switching back to stock messaging, factory resetting
tmobile support swore that a new sim card would fix the issue. it did not.
then support guaranteed me that a factory reset would fix the issue. against my better judgment, i reset the device. naturally, this made it worse; when i turn my phone on now i have zero bars of service for at least 5 minutes. literally no service. i am in nyc and normally have 5 bars of LTE.
nobody will recognize that this is actually a problem with tmobile, yet when i google "tmobile can't text over wifi" i get pages and pages of people with the exact same issue over years. reading through those threads there is no solution because tmobile support closes every one of them after 36 hours of inactivity, assuming the problem has been solved. what the **** kind of customer support is this?
texting is my primary form of communication and i am unable to use it. this is unacceptable behavior for any phone, let alone a brand new $700 super-hyped phone. i was on verizon for ten years and it never lost a single text. it's worth noting that there were similar issues with my last phone, an s4.
is nobody else having these issues?
Click to expand...
Click to collapse
I have the S6 on T-Mobile. I can text just fine using the stock app. Both SMS and MMS. Play with your APN settings, OR, use textra SMS. There is an option under MMS specifically for sending MMS while using wifi on T-Mobile.
Sent from my SM-G920T using Forum Runner
dc82 said:
I have the S6 on T-Mobile. I can text just fine using the stock app. Both SMS and MMS. Play with your APN settings, OR, use textra SMS. There is an option under MMS specifically for sending MMS while using wifi on T-Mobile.
Sent from my SM-G920T using Forum Runner
Click to expand...
Click to collapse
i do use textra and have tried every combination of their settings. i think my hardware is faulty; tmobile agreed to give me a replacement device. god help me.
postmastergeneral said:
i do use textra and have tried every combination of their settings. i think my hardware is faulty; tmobile agreed to give me a replacement device. god help me.
Click to expand...
Click to collapse
Odd. Well, hope it works out for you.
Sent from my SM-G920T using Forum Runner
When i left Verizon a few years ago for t-mobile, i had had plenty of texts not making it to their destination, so trust me, verizon is not perfect. (they should be though with the amount that they charge)
Try using IP v6 in your settings...
Then try IP v4 in your settings
Then try IP v4 / v6 in your settings and see if that helps with
Native texting App text to yourself to test.
Restart each change of APN.
troysyx said:
When i left Verizon a few years ago for t-mobile, i had had plenty of texts not making it to their destination, so trust me, verizon is not perfect. (they should be though with the amount that they charge)
Click to expand...
Click to collapse
Use to happen to me at least once a month on Verizon. T-Mobile hasn't lost one text for me yet. I keep asking myself why I stayed with big red for so long.
Reflash the original firmware - wipe everything start over. My GS6 works fine for me
robertkoa said:
Try using IP v6 in your settings...
Then try IP v4 in your settings
Then try IP v4 / v6 in your settings and see if that helps with
Native texting App text to yourself to test.
Restart each change of APN.
Click to expand...
Click to collapse
IPv6 is what newer phones are coming preset with as opposed to IPv4 since that is what is correct going forward, per T-Mobile.
Sent from my SM-G920T using Forum Runner
still waiting on my replacement device, but here's an interesting thing i realized today: this problem only occurs in my apartment. BUT i am not connected to wifi (it's turned off and i told android to forget my home network), and i'm on a 9th floor apartment with no other buildings around me. i've never had reception issues in the past here...this doesn't make sense to me at all
I'm using a T-mobile S6 since April 10th. I use Textra also over WiFi with 0 issues. All sms and mms come and go without issue.
philliman said:
I'm using a T-mobile S6 since April 10th. I use Textra also over WiFi with 0 issues. All sms and mms come and go without issue.
Click to expand...
Click to collapse
Same, guess we're fortunate lol. I haven't seen or heard any text related issue specific to the S6, I know MMS is sometimes wonky with T-Mobile while connected to WiFi
Sent from my SM-G920T using Forum Runner

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