Battery going from 15% warning to "critical" in a few seconds? - Galaxy Note5 Q&A, Help & Troubleshooting

I tried to do a quick search, thinking someone else has had this issue and didn't see much of anything. My phone will tell me that I have 15%. I continue on for a minute or two and suddenly it is saying 2% or just shutting down altogether. Has anyone else experienced this issue? I came from a Google G1 and always rooted until this phone because it actually worked how I wanted it to until now.

One other note to make: I have now had the phone on the factory charger for about 15 minutes and it's already at 48%. Is this simply a calibration issue?

momentarylapseofreason said:
I tried to do a quick search, thinking someone else has had this issue and didn't see much of anything. My phone will tell me that I have 15%. I continue on for a minute or two and suddenly it is saying 2% or just shutting down altogether. Has anyone else experienced this issue? I came from a Google G1 and always rooted until this phone because it actually worked how I wanted it to until now.
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Click to collapse
The same to me, and more pepple, use to 1%, slow charge to 15%, let the phone to 1%, recharge to 15% many times, batterry will better

Ok. Im facing almost the same issue too. I can even see the battery percentage going down like a timer. Anyone got a solution? is this a caliberation issue or a battery hardware issue??

Hi fellas. Been through this issue as an ex S6Edge plus owner which is the very identical device as Note 5. Basically these batteries are crappy. Here is my ''temporary'' fix for this issue.
1. Use your device until %1or 2 then plug in and un-plug your charger.
2. If it jumps up to higher percentage, use your device until gets down to %1 or 2 again.
3. Then repeat that process until plug in/unplug percentages match.
4. In the end; plug the charger in and wait until it gets fully charged(dont unplug during charging until %100). That fixes percentage mismatching issue until it gets mismatched again depends on your irregular charging habit.
I know some suggest you to use your device between %90-100 and % 10-15 but it makes worse on these two devices. I was using mine between %100 and %2 after that issue occured, better. ?

Related

Battery charging meter incorrect until reset

Has anyone else experienced a problem where battery meter sticks at around 65% despite being fully charged. When soft reset it goes to 100%.
It's not a battery cell issue - battery life is fine. It's simply a meter misread.
Not that i have noticed although ill say that the battery meter on the Diamond isnt all that great...its not really a good indicator as to how long the battery has before it goes dead.
Yup, mine tends to stick at 80%. At least it did in ROM 1.35. Burned yesterday the official 1.37 and we'll see how it goes...
sometimes, mine is also doing it...still cant figure out why thou...
OK, with the new ROM, the phone connected to the PC charged smoothly from about 46% to 100%. I'll see probably tomorrow if the charger makes any difference.
How long do you find the battery takes to charge from around 15% to 100% using the power pack, not computer connection???
Hi Guys,
Does anyone has more info about this ?
When i charge my device (from charger or by PC Usb), it won't go pass 89% battery charge, therefore never warns me when it's complete.
I know it charges to 100%, so it seems to be a problem with the software.
This is quite annoying, has i never get the "Battery Charged Warning" while plugged in.
My ROM Version (Original) 1.37.410.3 PTG
Cheers and thanks.
Anyone still experiencing a flakey battery meter? Sometimes mine will read 90%. Then, within two minutes it will be down to 45%. But if I soft reset, it will go back up again. Some days it's all over the place and I actually have no idea what the battery level is.
I'm using QuickMenu. Anyone have any suggestions or similar experience?
Happened to my unit as well. It doesn't happen all the time though. Sometimes it will charge up to 100% just fine and other times it hangs somewhere between 70-90%.
I've this problem, the battery meter indicates for a lot of time the same value (eg. 98%) but if i'll reset the phone i can see the real value (eg. 45%)
it's very strange
rom Aztor
NightWolf88 said:
How long do you find the battery takes to charge from around 15% to 100% using the power pack, not computer connection???
Click to expand...
Click to collapse
depends on what current the powerpack is supplying, it will probably be either 500mA (0.5A) or 1A. Obviously the higher the current the quicker it will charge.
A PC USB connection can provide 500mA maximum, where as a mains carger will supply 1A or 2A (think its 2A if you have a proper Diamond charger).
A car charger will vary, when the engine is off you will get 1A if you are lucky. With the engine running you will get 2A, but during the engine starting you can get a peak of up to 5A (phone killingly good).
All of these measurement can vary!
i have the same issue, too
yes. my battery meter is incorrect, too. exact same behaviour as you mentioned. 65% -> after reset 100%. nearly all the time. that's very bad, because my battery lives about 1 day without charging and in the evening i don't know how full or how empty my battery is. sometimes the remaining 8 % are real 8 % and sometimes (after a restart again) the shown 8 % are more then 30 %.
I've tried about 6 roms and get the same thing with all of them. It happens infrequently but is still annoying. Basically, if I'm suspicious of the battery level, I soft reset to verify.
it's "normal" that behaviour, because also battery check is made by OS (WinMobile) at prestabilite polling times, search in the registry for "batterypoll" and you'll see a value expressed in seconds (I suppose they are secs), try to lower those values and see what happens, of course shorter polling times drain battery faster
bye,
davide
Any solve for this now?
I also have this problem, sometimes only but still very anoying.
A soft reset seem to be the only solution at the moment.
It happen to me always too!
It was 40%, after I played Monopoly games for 1 hour, it still showed about 39%. When I soft-reset, now it show only 25%. What a huge drop!
im also getting this problem.. anyone has gotten a solution to this yet??
Maybe worth a try.
http://www.pocketnow.com/index.php?a=portal_detail&t=news&id=6369
I think that why TF3D doing reset during night while charging...
I disable TF3D every night, so no reset at night but as side effect sometimes battery does'nt arrive to 100%
My diamond has sometimes the same behavior. The battery gauge sometimes showes only 50 percent or so and after a soft reset it showes full. I had this issue a few months ago, too. The the battery gauge showed correct values and now I have the same issue again.
I am pretty sure it is some kind of a software problem, but I have no idea which software disturbs the battery gauge. I had this issue never with my touch, but only with the diamond. I anyone has suggestions ülease let me know! Thank's a lot.

[Q] Battery faulty?

Hi,
My battery life/indicator has been behaving very strangely since yesterday, so I'm wondering if the battery is dying. I know about battery calibration, and attempting it hasn't solved anything. I haven't flashed any firmware recently.
When I plug in the charger while on, it almost immediately tells me it's 100% charged, but the number displayed will still be something low, like 50ish. When I unplug it, the number stays. It drops extremely quickly, to around 1-2%, then 0% and turns itself off. After turning it on again, it may rise to 10%, but drop again to 0% shortly thereafter. After a couple of times of turning it back on, it will refuse to turn on. Charging only seems to work when phone is off, but even then the charge won't last much more than a couple of hours of idling - no calls, no web, nothing.
I've tried charging to full while phone is off (drained), and removing battery stats via cwm before booting up. Doesn't help.
Is my battery faulty? It's a very sudden problem, and my battery has been lasting me for days before this happened
So, I got a new battery. The problem persists. I've tried a factory reset/wiping battery stats, but it's still that way. Could this be a hardware problem somehow?
Any advice is greatly appreciated!!
Which fimware are you on? In your case I'd go back to a stock firmware from samfirmware.com and test once again. If the problem persits, you likely have a hardware issue and I'd have it swapped for a new phone whilst within warranty.
BTW: http://forum.xda-developers.com/showthread.php?p=21612299
I'm using tweaky rom, JVS. I'm not too sure what the local firmware is (Singapore), the one I had before I switched to custom was 2.1, and I don't feel too safe flashing bootloaders when the phone is prone to turning off...
nwsk said:
[…] I don't feel too safe flashing bootloaders when the phone is prone to turning off...
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Click to collapse
yeah, you are absolutely right. Have you tried betterbatterystats? ( http://forum.xda-developers.com/showthread.php?t=1179809 ) It will show you wakelocks when your phone should be idling.
Did it help ?
Mate, out of curiosity I was wondering if your issue got resolved.
Also, you should check what is draining off your battery.
I tried reading elsewhere and found "Battery Monitor Widget" could be useful for you to identify this.
Nope, still same problem. It's not a wakelock issue, because the battery dies /so/ fast. I can literally charge it to 100%, unplug the charger, and in 30 seconds it says 0% and turns itself off. The phone itself isn't running hot or anything, and seems to be just idling. [Edit: To clarify, it also charges to 100% in about 10 minutes or so. I'm guessing that for some reason the phone thinks the battery is 'full' and stops charging, leading to the quick drop. I've no idea what could cause this though]
I'm hoping that maybe it's a software issue now since the new battery isn't working either (the battery is probably a fake since i got it for cheap, but even then it should last at least a few hours before draining), and that the phone is confused with battery voltage levels or something when I put the new one in.
Anyway, I flashed JVU stock, didn't even root, and will be charging the new battery overnight while phone is off. It says 100%, but gonna leave it on charger anyway. Hopefully if I wake up tomorrow it'll be working :/
If that doesn't work, will be flashing DXJV9 (My original firmware was dxj4), and hope that it's the official one here. Then bring it to a service center and act dumb and hope they can fix it i guess...
Service center replaced motherboard. There goes a hundred bucks :/

Extremely frustrating battery issue, please help.

Ok, so I have had no issues at all since buying this phone at launch, and this randomly happened yesterday.
I was on my phone and checked the battery info as I do a few times a day, just to see what's using my battery the most, SoT, etc. I was at 87%, which was about right as it has been off the charger a few hours with some light use. A few hours later I noticed my actual battery icon was exactly the same, no drainage at all. I viewed my battery info, and the line was flat for a few hours and still said 87%, which is very inaccurate as I've been using it during those few hours. If I had to guess, I was realistically around 60-70%. Then, while looking at my battery info, it said 'battery critically low' and shut off. I plugged in the charger and the animation when the phone is off said 0%. I left it plugged in for like an hour, and turned it on and it still said 0%. I unplugged the charger and it immediately died. I was on pop rocks ROM when this happened. I then plugged it back in, because the phone would function as normal as long as the charger was plugged in. I booted into recovery and restored an old stock backup, even after that I'm having the same issue. I downloaded a stock ROM from here, wiped everything like normal, same issue. Here's the frustrating part -- I chalked it up to this battery being bad. But I have two batteries, and the other one I hardly ever use, but I've used it before and it was fine and normal. I put that battery in, I'm having the same stupid issue! I don't understand, no matter what ROM or batter I use, this is happening. This is so frustrating, I don't know what to do or why this is happening. The phone will not charge at all. Please, anyone I would greatly appreciate help. I searched for issues like this on Google and here but it's usually chalked up to a bad battery, but I know that's not the case here. I couldn't find the option in TWRP, so I downloaded 'battery calibrator' app and wiped my battery stats, still didn't help. Below is a link to picture of what it looks like when I charge it, it just stays like this. I've done it with fast charging on, off, and with the phone completely off, same result.
http://imgur.com/6375t5i [1]
Edit- One thing that was weird that also happened, was after I restored stock and then rebooted, I unplugged the charger and during the whole 'android is upgrading' thing where it shows the number of apps and such, the charger was unplugged and the phone stayed on for that entire duration. Then once it finished the upgrading thing, it immediately died. That is incredibly strange. Also someone mentioned maybe it's the charger plug in area not working properly, but that doesn't explain a battery going from ~70% to 0 instantly, and the phone not recognizing a charged battery and showing 0% even unplugged.
Also, in addition to everything above, even though I'm certain it's not a battery issue, I bought another official Samsung battery just because I really don't want an 800 dollar paper weight, and I know the battery was somewhat charged when I got it, and I put it in and have the exact same issue. I also just flashed stock firmware via Odin, same issue. I was able to do all of that with my USB plugged in -- but as soon as I unplugged it the phone turned off. This is so frustrating, I can't explain how much I would appreciate help, and maybe even send some money via Paypal for an answer to a fix.
Does anyone have any idea? Please, any suggestions would be greatly appreciated. I have heard maybe it's the charging port on another site, but that would only explain it not charging, not the sudden and instant drainage of two batteries that were both over 60%. I would really appreciate any suggestions.
It could just be something wrong with the phone itself. Bring it to a tmobile store.

Droid Turbo turns off automatically

Hi guys,
My phone turns off automatically. It actually has happened 4 -5 times in 3 days. Let me explain; Once my phone was just on my table and I picked up but it was off and nothing was happening. I just plugged in my wall charger (Turbo Power), it turned on and the charging showed 53℅ so it came back to life. Today, my phone was on charge and it was almost 70℅ andI had to remove the charger but as soon as I removed it, screen turned off and then I had to put the wall charger again to make it alive.
What could be the issue? I am confused.
Thanks!
Attached is an image of my battery stats for reference. Thanks!
82% wifi battery drain? Do you still have this problem if you keep wifi off? I would perform a factory reset if I were you.
TheSt33v said:
82% wifi battery drain? Do you still have this problem if you keep wifi off? I would perform a factory reset if I were you.
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Click to collapse
Yes, the issue is still there when I keep my WiFi off. Also, i noticed that my phone used to get charge from 5℅ to around 40℅ within 15 or 20 minutes. I did put my phone on charge few hours ago but in one hour it was only 53℅.
I use Turbo Power wall charger and I purchased this phone 2 weeks ago. I'm not sure if doing factory reset would work or not but first I want to make sure there is nothing else wrong with this.
Any thoughts?
sh_obaid said:
Yes, the issue is still there when I keep my WiFi off. Also, i noticed that my phone used to get charge from 5℅ to around 40℅ within 15 or 20 minutes. I did put my phone on charge few hours ago but in one hour it was only 53℅.
I use Turbo Power wall charger and I purchased this phone 2 weeks ago. I'm not sure if doing factory reset would work or not but first I want to make sure there is nothing else wrong with this.
Any thoughts?
Click to expand...
Click to collapse
If a factory reset doesn't fix it, my only other guess is that there is something wrong with the battery. If you purchased it new, it's very easy to get a warranty replacement through Motorola if you live in the USA, but I'm not sure how it would work outside of it.
I just posted in the "Weird Battery" thread. But you need to do a Battery Re-calibration by holding the power button to turn the phone and KEEP holding button until the phone re-boots itself. Ignore the "Power Off" dialog. Then plug in the stock turbo charger overnight. I had this problem a lot while using a wireless charger.
radon222 said:
I just posted in the "Weird Battery" thread. But you need to do a Battery Re-calibration by holding the power button to turn the phone and KEEP holding button until the phone re-boots itself. Ignore the "Power Off" dialog. Then plug in the stock turbo charger overnight. I had this problem a lot while using a wireless charger.
Click to expand...
Click to collapse
Thanks for the response and I will definitely try this. However, there is something I noticed: Today I plugged in my Turbo Charger and the phone started charging from 4%. After 45 minutes, it was 22%. I think that means it wasn't turbo charging and as soon as I plugged out the cable from my phone, it turned off and again I had to plug the cable in and it turned on and started charging. I then turned on my phone and the battery was at 22% (charging). After next 30 minutes it was at around 70% and then I tried to pull out the charging cable to see if it turns off again but it didn't.
I am not sure if it's right but I feel like when it doesn't get a turbo charge, it gets turned off when I remove the charging cable from it. But when it actually gets turbo charge, it doesn't turn off and act normally.
This is really confusing, isn't it?
No one?
The most likely problem is that your battery is failing due to age.
Although it appears to maintain a usable voltage, reflected in the battery % displayed, it can no longer provide the current needed to run the phone under high-load conditions. In those cases the voltage drops momentarily below the 0% level, triggering an immediate shutdown.
Try taking the back cover off the phone and seeing if the battery is significantly swollen or bloated. If so, it's time for a replacement. There are good video guides on YouTube detailing the process.
Your device is two years old, and all batteries wear out with enough charge/discharge cycles. If the phone is exposed to high temperatures (such as during turbo charging), the batteries will wear out faster.
Spott07 said:
The most likely problem is that your battery is failing due to age.
Although it appears to maintain a usable voltage, reflected in the battery % displayed, it can no longer provide the current needed to run the phone under high-load conditions. In those cases the voltage drops momentarily below the 0% level, triggering an immediate shutdown.
Try taking the back cover off the phone and seeing if the battery is significantly swollen or bloated. If so, it's time for a replacement. There are good video guides on YouTube detailing the process.
Your device is two years old, and all batteries wear out with enough charge/discharge cycles. If the phone is exposed to high temperatures (such as during turbo charging), the batteries will wear out faster.
Click to expand...
Click to collapse
Are you sure it can be a problem of battery? I purchased this phone in start of February and it's new. Also, if it's a battery problem then why does it happen just sometimes? Why not every time i plug in the charger? Also, my battery after full charge give me a handsome backup of 1 and a half day easily even after 81% use of a WiFi.
sh_obaid said:
Are you sure it can be a problem of battery? I purchased this phone in start of February and it's new. Also, if it's a battery problem then why does it happen just sometimes? Why not every time i plug in the charger? Also, my battery after full charge give me a handsome backup of 1 and a half day easily even after 81% use of a WiFi.
Click to expand...
Click to collapse
A weak battery is one possibility, but if you're getting a day and a half of usage from a full battery, then it's probably a different problem.
My next guess would be a bad charging cable or damaged USB port. Or possibly a poorly written app that's running in the background and causing memory problems somehow.
What Android version or ROM is on your phone, what background apps are running, and do you have any root programs or system modifications?
Spott07 said:
A weak battery is one possibility, but if you're getting a day and a half of usage from a full battery, then it's probably a different problem.
My next guess would be a bad charging cable or damaged USB port. Or possibly a poorly written app that's running in the background and causing memory problems somehow.
What Android version or ROM is on your phone, what background apps are running, and do you have any root programs or system modifications?
Click to expand...
Click to collapse
Thanks for the response. My Android version is 6.0.1 and in background I am not sure where to look at but the usual stuff I use are Facebook, Watsapp, MyCafe game (I have already tried uninstalling it to see if it's causing the problem). My device is not rooted and there are no modification. I am using this phone as I got it new. Thanks!
For few days it was working fine. Now, I was facing the same issue again so I tried to do a factory reset. Now when I tried to boot it up for the first time, I was setting up the Google Account, I didn't remember my password so I first changed it using my PC and then tried to sign in on my phone but now it's always saying "please sign in using one of the owners accounts for this device". I tried to google it but all of it ended up giving me a solution that I have to wait 72 hours because there has been some Google Security or something? I don't understand. Please help!
sounds to me like the battery is dying/dead. i would certainly open up an inquiry to motorola to see if they can get you a new battery. doesn't hurt to ask.
jco23 said:
sounds to me like the battery is dying/dead. i would certainly open up an inquiry to motorola to see if they can get you a new battery. doesn't hurt to ask.
Click to expand...
Click to collapse
I had to encrypt the device and it's back to life now. But still, the issue is still there. The phone still shuts down automatically as soon as I take off the charger. It's weird that when I don't face this problem, I get day and a half battery backup which is totally normal to me. Do you think it still can be a bad battery problem?
No one?
Are you using custom rom or stock one?
mubaidr said:
Are you using custom rom or stock one?
Click to expand...
Click to collapse
I am on Stock ROM.
It's never too late
sh_obaid said:
I am on Stock ROM.
Click to expand...
Click to collapse
Hi Sh-Obaid!
Although this is a pretty old post, but I have just faced the same problem with my droid turbo as you were facing exactly a year ago. I am pretty sure that you must have ditched the droid turbo by now, but still I am curious to know if you finally found out the actual problem or some solution. Please share your experience as it can help me to fix my paperweight (almost dyeing turbo).
It keeps turning off during boot-up or android running mode within a few minutes after the charger is removed. But, it can stay 'on' for several hours in recovery mode (due to which I doubt that battery is dyeing) and also shows Good Battery status in the boot-loader mode. I have done factory reset and even re-installation of the stock rom but neither worked for me.
Any input from you would be highly appreciated - Thanks!

Pixel 5 - Charging problems

Has anyone else notice problems charging yet?
When charging using the supplied adapter, the battery percentage stops increasing at some point. 46% or 67% etc it just stays stuck even though the charging symbol remains.
The phone stays hot like it is charging, but it still says '46% 1 hour remaining to fully charge etc'. If you leave it for an hour, it stays at 46%. If you unplug and restart the phone, it will be at 100%.
I hope this is a software bug? It seems others are impacted too. google support link below.
https://support.google.com/pixelphone/thread/77815758?hl=en
Mine is working fine
Same error, but on 92%. I didn't restart the phone, and after 5 hours without charger battery level went down normally.
mcgon1979 said:
Has anyone else notice problems charging yet?
When charging using the supplied adapter, the battery percentage stops increasing at some point. 46% or 67% etc it just stays stuck even though the charging symbol remains.
The phone stays hot like it is charging, but it still says '46% 1 hour remaining to fully charge etc'. If you leave it for an hour, it stays at 46%. If you unplug and restart the phone, it will be at 100%.
I hope this is a software bug? It seems others are impacted too. google support link below.
https://support.google.com/pixelphone/thread/77815758?hl=en
Click to expand...
Click to collapse
Same for me here. I'm monitoring the issue until next week and then decide what to do
mcgon1979 said:
Has anyone else notice problems charging yet?
When charging using the supplied adapter, the battery percentage stops increasing at some point. 46% or 67% etc it just stays stuck even though the charging symbol remains.
The phone stays hot like it is charging, but it still says '46% 1 hour remaining to fully charge etc'. If you leave it for an hour, it stays at 46%. If you unplug and restart the phone, it will be at 100%.
I hope this is a software bug? It seems others are impacted too. google support link below.
https://support.google.com/pixelphone/thread/77815758?hl=en
Click to expand...
Click to collapse
Surely that just sounds like a software issue or glitch. It's not stopped charging, it's just not updated correctly?
superleeds27 said:
Surely that just sounds like a software issue or glitch. It's not stopped charging, it's just not updated correctly?
Click to expand...
Click to collapse
yes it appears that way. hopefully.
Hi ! Mine is stuck at 100% after charging at night. I use the google pixel stand. After rebooting battery falls down rapidly to the correct amount but it gets stuck everytime I charge it back fully with the stand. I'll need to try with wire charging though to see if the issue is the same.
No such issue with my Pixel 5 Sorta Sage here in Australia. Sounds like a software glitch though. Had mine for 3 days now and it's been going really well. I'm also not seeing this "gap" issue that others have mentioned either.
After my pixel shutted down at 1% battery (24 hours standby and 7.5 hours of screen)
I put it to charge and turned it on and left it charging.
I came back later. And the phone was at 1% level still charging. With battery saver enabled
I restarted and the phone was already at 100%
What the hell is going on.
I used my Pixel 4 charger instead of Pixel 5 but they look like the same charger with type C power delivery
Sent from my Pixel 5 using Tapatalk
Mine has this issue too - same with different adapters, but doesn't happen every time with the same adapter. When plugging in it will go up a couple of % over a few minutes, then gets stuck - it might go up another percent randomly here and there, but not at the "actual" rate that it's charging.
Restarting seems to force it to update to the correct charge percentage, but not to carry on increasing at the correct rate. Tempted by a factory reset!
alastor2004 said:
Mine has this issue too - same with different adapters, but doesn't happen every time with the same adapter. When plugging in it will go up a couple of % over a few minutes, then gets stuck - it might go up another percent randomly here and there, but not at the "actual" rate that it's charging.
Restarting seems to force it to update to the correct charge percentage, but not to carry on increasing at the correct rate. Tempted by a factory reset!
Click to expand...
Click to collapse
Mine got stuck at 69% for over 12 hours, i had to do a factory reset for sending the phone back anyway and it was still at 69% after the factory reset. So i don't think factory reset will do any good. Probably a software bug they need to fix.
I've also just seen this, the charge indicator got stuck at 47%, when reconnected the charging cable, the charge indicator quickly got up to around 80% and then carried on at a normal pace.
Same here. Stuck at 44%, then 88%, then 100%, then 96%. Some people were suggesting that it's a bug related to the far-right icons in the customization of the launcher. Don't know if that's true but defenitely will give it a try
There is some update in Pixel forums. According to it, will be fixed in a future software update.
https://support.google.com/pixelphone/thread/77815758?hl=en&msgid=78785427
Sent from my Pixel 5 using Tapatalk

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