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Hello Team,
i purchased a unlocked HTC one and i use a AT&T gophone sim card. i am not able to get the LTE signals so i would like to know is the phone capable or its an issue.
Optimus5566 said:
Hello Team,
i purchased a unlocked HTC one and i use a AT&T gophone sim card. i am not able to get the LTE signals so i would like to know is the phone capable or its an issue.
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This happened to me a few months ago. The phone is definitely capable and you will get LTE signals on the $60/month GoPhone plan.
1. First of all, call GoPhone customer support (611 from the phone) and confirm that they have your HTC One whitelisted for LTE. They're going to double check with you your phone's IMEI number (they can already see it, but will ask you for it anyway), and then confirmed that the phone is allowed to get LTE signals. They're also going to double check your APN setting and provide you with the appropriate entries for AT&T.
2. Reboot and see if you now get LTE signals. If you still don't get it, check whether your mobile network settings is set to GSM/WCDMA/LTE Auto instead of GSM/WCDMA Auto or WCDMA Preferred (or maybe something else). If you don't see any LTE option, dial *#*#4636#*#* from your dialer, and in the first drop down box choose 'GSM/WCDMA/LTE Auto' or anything with LTE just to make sure you can catch LTE signals at all. If you were able to find and switch to the setting you want, exit out, and go back to that menu, double checking if the setting sticks. If it does, reboot and try again.
3. Most people will get LTE signals after #1 above, while some were only able to get it after #2. However if you are unlucky like me, the LTE setting does not show up in mobile network and no matter what I do in the hidden menu, the setting won't stick (it's stuck on GSM/WCDMA Auto). I actually tried flashing a different radio at this point (a newer AT&T radio), but still... no LTE for me. What solved this finally for me is that I flashed a custom ROM (in my case it was ARHD 12.2). This enabled me to choose GSM/WCDMA/LTE Auto under mobile network settings, and after that I was able to get LTE. It was great! :good:
Hopefully that helps. Good luck!
When I put my Three SIM in my Moto G 2nd Gen 2014, I can't get a signal at all and it doesn't list Three under Networks. Is this phone incompatible with Three? If so, that's a major downside as Three is the most competitively priced (3p/min, 2p/text, 1p/MB) in the UK and I would have probably bought a different phone if I'd known this.
doveman said:
When I put my Three SIM in my Moto G 2nd Gen 2014, I can't get a signal at all and it doesn't list Three under Networks. Is this phone incompatible with Three? If so, that's a major downside as Three is the most competitively priced (3p/min, 2p/text, 1p/MB) in the UK and I would have probably bought a different phone if I'd known this.
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The only Motorola phone listed on their site is the Moto G 4G. They go on to state "If you're using a phone that we don't have in our device support, we may still be able to help you set it up. Your phone will need to be unlocked so you can use it with a Three SIM. If you bought your phone or Mobile Broadband device from another network, you may need to get it unlocked before you can use it with a Three SIM.
To do this, you'll need to contact your old network and get an unlocking code. They might call it a DCK or Depersonalisation Control Key."
Here's the page I referenced.
http://support.three.co.uk/SRVS/CGI...cat=billing,varset_subcat=3772,Case=obj(3714)
Thanks but it's already unlocked. It seems Three use 2100Mhz and as far as I can tell, this phone doesn't support that frequency, although it's hard to find definitive information.
This US site refers to the Global GSM Model supporting 2100Mhz for UMTS/HSPA+ but not for GSM/GPRS/EDGE but I'm not entirely sure what that means in terms of using it for phone calls, not data (which I'm using an EE SIM in SIM2 for, although that only has 100MB/month free, so I was intending to use the Three SIM if I needed to exceed that) http://www.motorola.com/us/smartphones/moto-g-2nd-gen/moto-g-2nd-gen.html
I can tell you it definitely does work on Three Mobile as I use Three in mine, Three Mobile is a 3G (and 4G) only network if you are using two SIMs in your phone it can only connect one of them to 3G at a time which if you are using the EE SIM on 3G the Three SIM will only show emergency calls only.
Turn off the phone and power it back up with only the 3 SIM in SIM1 that way it should definitely get a connection, if it doesn't the SIM card may be deactivated or you don't have a 3 signal where you are
(you could also try with both SIMs in the phone go to Settings>SIM cards> then under Data Behaviour set Mobile Data to whichever the 3 SIM is in)
If you want to use the EE SIM for data and the 3 SIM for calls essentially you can't Three is a 3G only network so won't work in this phone unless you have the 3 SIM connected via 3G then the EE SIM connected to 2G which has a 2G network.
This is the UK page for the Moto G 2nd gen http://www.motorola.co.uk/consumers/mobile-phones/Moto-G/motorola-g-gb.html it supports GSM/GPRS/EDGE (850, 900, 1800, 1900 MHz) and UMTS/HSPA+ (850, 900, 1900, 2100 MHz) it supports all the bands all the networks use for 2G and 3G
It can be a tad confusing with bands and such it doesn't matter about the GSM for Three only the UMTS/HSPA+ matters.
jay2the1 said:
I can tell you it definitely does work on Three Mobile as I use Three in mine, Three Mobile is a 3G (and 4G) only network if you are using two SIMs in your phone it can only connect one of them to 3G at a time which if you are using the EE SIM on 3G the Three SIM will only show emergency calls only.
Turn off the phone and power it back up with only the 3 SIM in SIM1 that way it should definitely get a connection, if it doesn't the SIM card may be deactivated or you don't have a 3 signal where you are
(you could also try with both SIMs in the phone go to Settings>SIM cards> then under Data Behaviour set Mobile Data to whichever the 3 SIM is in)
If you want to use the EE SIM for data and the 3 SIM for calls essentially you can't Three is a 3G only network so won't work in this phone unless you have the 3 SIM connected via 3G then the EE SIM connected to 2G which has a 2G network.
This is the UK page for the Moto G 2nd gen http://www.motorola.co.uk/consumers/mobile-phones/Moto-G/motorola-g-gb.html it supports GSM/GPRS/EDGE (850, 900, 1800, 1900 MHz) and UMTS/HSPA+ (850, 900, 1900, 2100 MHz) it supports all the bands all the networks use for 2G and 3G
It can be a tad confusing with bands and such it doesn't matter about the GSM for Three only the UMTS/HSPA+ matters.
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Ah thanks, that clears that up. Shame I won't be able to use it with the EE SIM in SIM2 for data though. I'll have to choose between the free 100MB/month with EE or using the Three SIM for cheap calls and texts (and data if I need to exceed 100MB/month). Problem is, if I just use the Three SIM it was pretty pointless me getting a Dual SIM phone!
I'm at home most of the time, so I only leave the EE SIM on 2G (to save battery) to maintain connectivity to things like Telegram and IM apps in case someone wants to contact me and then I turn the WiFi on if I'm going to be doing anything substantial. It's useful occasionally when I'm out to be able to check e-mail, use Maps, etc but it'd be rare for me to exceed 100MB/month so it was ideal really. With Three, that 100MB/month would only cost me £1 but every little counts.
If I set Mobile Data to SIM1 (Three) and enable both SIMs, it alternates between the 3G symbol and H next to SIM1 with three bars, whilst SIM2 (EE) has full bars. If I deactivate SIM2, it also greys out the Mobile Data button, although it stays in the On position, so I'm not sure if it's deactivated or not. I still see the H symbol, occasionally changing to 3G and three bars for SIM1.
After doing this, if I switch Mobile data back to SIM2 (EE) (which again disables the Three SIM) and then go into Mobile network settings for SIM2, I can no longer switch the network type to 2G, as it only shows 3G.
If I switch the SIMs over, so SIM1 is EE and SIM2 is Three, with Mobile Data set to SIM1, then both are active with SIM1 on full bars with no symbol, not even H and SIM2 on 2-3 bars with the 3G symbol. SIM1 is set to 3G and still the 2G option is missing, even though it must clearly be on 2G as SIM2 is using 3G and SIM2 has Data disabled, so I don't really understand why it shows the 3G symbol.
Looking more closely at the Mobile network settings shows that SIM2 is actually still the EE SIM and SIM1 the Three SIM, which is weird as they're definitely the other way round. If I enable Data on SIM2 (EE) that cuts off SIM1 (Three) again, so there's no advantage in swapping the SIMs over in this way. In theory I should be able to put the EE SIM on 2G, which would at least keep my IM, etc apps connected at home and then be able to use the 3G for the Three SIM for voice calls and switch the Data to 3G on the Three SIM if I need more speed when out but it doesn't seem to be possible, as the 2G option disappears for EE with both SIMs in but is there when using the Sainsbury's SIM in place of the Three one. So it seems that if SIM1 only works on 3G, as Three does, it forces SIM2 to use 3G as well and as the phone can't provide 3G for both SIMS, it prioritises the data SIM2 and disables SIM1
I can't say I've done as much testing as you but mine shows the same as yours if I set the EE sim to data I cannot force it down to 2G only any more where I could if it is the only SIM in SIM1.
But I know how you feel, over Christmas I was temporarily on EE because of a free data offer and it was very annoying having to have my 3 SIM turned off so I could use the free data and then every so often having to turn the 3 SIM on to check for missed texts, luckily most people use WhatsApp which wasn't affected because that's data based, but still it was inconvenient.
Yeah, I had that EE Christmas offer, something crazy like 200GB/2 months. I barely made a dent in that
Even with my Sainsbury's SIM in SIM1, if I disable that then the EE one in SIM2 (with Data enabled) gets fixed on 3G, with no option to change it but as soon as I enable SIM1, the option comes back.
I guess what I could do is give everyone my EE number to call/text me on, then only disable that and enable the Three SIM when I need to make an outgoing call or text, instead of paying EE's crazy 30p/min, 12p/text. The disadvantage is that if anyone tries to call me whilst the EE sim is disabled then it will go to voicemail and I'll have to pay 30p to listen to it! Not to mention being fiddly and a pain.
So I might see if I can use the EE SIM for data alongside an Asda Mobile one at 8p/min, 4p/text, 5p/MB as I don't make that many calls or texts (I tend to use Chatsecure instead) and I don't anticipate using much data over 100MB/month anyway.
EDIT: Seems that Asda actually uses the EE network, lol. So I guess that should work fine in SIM1 as a 2G call/text SIM, whilst the EE one works in SIM2 as the 2G/3G data SIM.
Sounds like a plan, I personally would steer clear of giving people two numbers cause that would probably end up being a pain for you and them, I agree ASDA mobile is probably your best bet for a call/SMS SIM that uses 2G.
PS the Dan and Phil SIM it was haha I cannot remember a single bad joke or random fact they sent whilst on that :laugh:
doveman said:
When I put my Three SIM in my Moto G 2nd Gen 2014, I can't get a signal at all and it doesn't list Three under Networks. Is this phone incompatible with Three? If so, that's a major downside as Three is the most competitively priced (3p/min, 2p/text, 1p/MB) in the UK and I would have probably bought a different phone if I'd known this.
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I joined Three as a network yesterday and have had nothing but trouble getting any sort of signal inside my house. I occasionally get some, and if I want to receive data I have to go outside. I have never had an issue when I was on O2 as a network. The crux of the matter is that I cannot receive data of any sorts inside any building. Is this the same problem you faced? If so, was there a solution?
BigDomTheFirst said:
I joined Three as a network yesterday and have had nothing but trouble getting any sort of signal inside my house. I occasionally get some, and if I want to receive data I have to go outside. I have never had an issue when I was on O2 as a network. The crux of the matter is that I cannot receive data of any sorts inside any building. Is this the same problem you faced? If so, was there a solution?
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No it's not the same problem, your problem is just a matter of signal, where the masts are, I'm on Three and get a signal in my house aOK but Three does have more of a problem with indoor signal because they only have a 3G network and only on 2100MHz meaning it doesn't go through walls very well, other networks have old 2G networks on 850MHz that travel through walls great and some have 3G on 900MHz. There is no solution really I'm afraid, you can use Threes WiFi app so you can make calls and texts via WiFi and you may be able to get a femtocell but that still uses your internet.
Coincidently Threes LTE network uses 800MHZ and 1800MHz so travels through walls far better than their 3G network does.
Quick question for you dual SIM users.
Does the Moto G2 support 3G on both Sims?
I intend using two three SIM cards, but they only support 3G. So if SIM two is only working on 2G it would be no good to me.
Thanks
The data connection is for one sim only, you get to choose if you use data on sim one or two, data is automatically change sim, for example from 3g sim1/2g sim2 to 2g sim1/3g sim2
Thanks, I'm with you. So with my two three Sims there would be only one SIM on at any one time.
I have I signal SIM moto g1 now, and if I switch to 2g only the three SIM no longer works.
eemgee said:
Thanks, I'm with you. So with my two three Sims there would be only one SIM on at any one time.
I have I signal SIM moto g1 now, and if I switch to 2g only the three SIM no longer works.
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Both Sim work at the same time while I'm using 3g in any Sim.
Data is available only for one Sim at a time, but the change is really fast and automatic when you select which Sim to use for data
I use mine with same carrier, it uses the 850mhz band.
Remember this phone is dualsim standby, it means if you're using voice in one Sim the other is unreachable.
fburgos said:
Both Sim work at the same time while I'm using 3g in any Sim.
Data is available only for one Sim at a time, but the change is really fast and automatic when you select which Sim to use for data
I use mine with same carrier, it uses the 850mhz band.
Remember this phone is dualsim standby, it means if you're using voice in one Sim the other is unreachable.
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Yes just on most networks if you are on 2G the sim still works. On three they don't.
A three SIM won't work on 2G no calls text or anything.
So even with both sims in standby only one would receive calls, am I right?
Only way to receive calls on either SIM (from standby) on a moto g is if at least one SIM works on 2G?
eemgee said:
Yes just on most networks if you are on 2G the sim still works. On three they don't.
A three SIM won't work on 2G no calls text or anything.
So even with both sims in standby only one would receive calls, am I right?
Only way to receive calls on either SIM (from standby) on a moto g is if at least one SIM works on 2G?
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I've own two dual sim phones s4mini (lost it) an this moto g 2014, both are stated as dual sim standby, I haven't notice any difference in the way they handle simcards/data/voice.
On both phones I've use same carrier/numbers, one is personal (same number for 10+ years) the other from work (same number for 5+ years).
I've never missed a call on either Sim.
Even if I'm downloading something I can receive calls and text messages on that sim the download stops but my phone core functionality is still a phone for both simcards with any combination of data in 2g/3g or 2g/2g.
I'm never going to carry two separated phones, for me is enough the dualisim standby functionality.
For you is a pain that your carrier don't support 2g network any dual sim standby won't work, you need a dual sim phone with two separate modems
fburgos said:
For you is a pain that your carrier don't support 2g network any dual sim standby won't work, you need a dual sim phone with two separate modems
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Thanks for confirming that, only other thing I can do is use one SIM and activate call divert on the other number.
That's the main drawback with three only supporting 3G/4G
I have a dual sim Note5 locked with smart (but suprisingly, it is not really factory locked. I was told that I should place smart on sim1, but i tried just placing globe on sim2 and it still works even without a smart sim). I know that you can only use one (1) LTE sim, so globe is set to automatic, meaning it will be in GSM mode, since Smart is in LTE. Anyway, both sims are set to AUTO (LTE/WCDMA/GSM) mode.
Note that Smart sim1 is in LTE Band 1 2100 and globe sim2 is in LTE Band 3 1800. Both sims are LTE capable, and with existing LTE data plans.
Any way, here is the issue:
I noticed that i could not get a data connection using my smart sim everytime my globe sim is present.
Thus, if I have two sims inserted (smart LTE sim in sim1 and globe LTE sim in sim2, both set to AUTO LTE/WCDMA/GSM), LTE data access on smart (sim1) would work for maybe a minute or two, and afterwards, it would no longer connect to LTE. Even if the phone displays a 4G connection, it does not really connect (after a minute, no LTE connection). Because of no data connection, I would try using my Globe LTE sim (smart on sim1 becomes GSM), and surfing in LTE appears to be continuous, unlike with smart (using LTE in sim1).
When i switch back to surfing using smart LTE (Globe becomes GSM), i can again surf using smart LTE for a minute or less than 2, but eventually it will disconnect. Even if the phone says 4G, i cant connect to the internet.
Today, i removed the globe sim, and it seems that i can already surf with smart LTE, without disconnection of LTE data. I noticed that i can now use LTE continuously (using sim1) after physically removing the Globe LTE sim card.
My question is, is there some form of signal interference between two (2) sim cards, that prevents me from using two (2) LTE sims (both are set to AUTO LTE/WCDMA/GSM, and LTE is in sim1, GSM in sim2) at the same time?
Does the presence of two (2) LTE sims (although one is in GSM mode) affect the LTE data connection?
This is really a strange issue and hope anyone has already encountered this.
Hi,
i rebrand my P9 eva-l19C900 to c432 with success and i upgraded my android's version .. but i still have a problem with my network when i activate the 4g on one sim after twice minutes the second lose the signal and become deactived.
wakasensei said:
Hi,
i rebrand my P9 eva-l19C900 to c432 with success and i upgraded my android's version .. but i still have a problem with my network when i activate the 4g on one sim after twice minutes the second lose the signal and become deactived.
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In Settings / Wireless & Networks / Dual SIM, see that only one SIM (you can choose which) can be 3G/4G
Hence one SIM will be on 3G or 4G, second SIM must be on 2G - but if your operator for that second SIM does not provide 2G you will not be able to use that SIM
In Settings / Wireless & Networks you can disable 4G and in Preferred Network type you can force GSM (2G) only - that way you can test which of the two SIM cards / operators provide/have 2G signal
zgfg said:
In Settings / Wireless & Networks / Dual SIM, see that only one SIM (you can choose which) can be 3G/4G
Hence one SIM will be on 3G or 4G, second SIM must be on 2G - but if your operator for that second SIM does not provide 2G you will not be able to use that SIM
In Settings / Wireless & Networks you can disable 4G and in Preferred Network type you can force GSM (2G) only - that way you can test which of the two SIM cards / operators provide/have 2G signal
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Thanx bro...
But i didn't fond the way To force the second sim To 2g only.. can you help me plz?
wakasensei said:
Thanx bro...
But i didn't fond the way To force the second sim To 2g only.. can you help me plz?
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In Dual SIM Settings you choose one which is 4G, the other will be 2G/3G
Cannot help you more, I have both SIMs 2G/3G/4G, hence no matter how I set, both work
Try playing yourself, test both SIMs one by one only, in one and the other slot, with various settings (4G enabled/disabled, Pref net 4G, 3G, 2G only)
Maybe you have problem with one of the SIM cards or one slot