No media volume - Nexus 6 Q&A, Help & Troubleshooting

Started having an issue with my N6 this week when the media volume disappeared. Alarms and ringtones still worked as they should but music and videos were not putting out any sound, no media volume at all even though it was maxed out in volume controls. Thought perhaps I messed something up installing the newest PureNexus build so tried reinstalling to no avail. Searched around a few forums and saw that this has been an issue for some people going back as much as a couple years. This thread on XDA helped fix my particular problem: https://forum.xda-developers.com/nexus-6/help/nexus-6-sound-t3021881/page2
From the OP of that thread:
DavidVanstone said:
OK, so it turns out mine is to do with the headphone jack, maybe the software is buggy? But if I plug it in and take it out the sound comes back. The port is clean, so unsure why it is doing it? Oddly I have discovered that while it is having its issue with the sound, the google now voice keeps popping up as if I have said "ok google" (which is turned off?)
Hasn't done it for a while now though, will see if 5.1 cures any of the problems.
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This fixed my device though I've seen in other forums that this fix doesn't work for everyone.
My question: is anyone familiar with this problem and know whether it's a hardware or software issue?

Related

Microphone Issue, Cannot hear me or Muffled

Hello guys, I have recently purchased HTC one, and flashed Cyanogenmod 10.1 and teamseven AOSP kernel on it. I noticed there is issue with microphone during calls. Distand end cannot hear me or it sounds extremely low/muffled, but when I put it on speaker phone, issue goes away. Also after few min it sometimes randomly decides to work. I have tried to flash Android Revolution 22.1 (4.3) to see if the issue will go away, but it is still persisting. I would appreciate any help I can get, thank you
Just a quick update, I did more research on this issue and it seems like a common issue with newer HTC One models. Noise Cancellation seems to be the problem, since talking to the phone at certain angle seems to might the issue go away. I even tried restoring my phone to the stock, and even tried the disable noise cancellation fix that is around in the forums, but it did not make the issue go away completely. This is my second HTC One in 3 days, first one had a nasty dead pixel, and now microphone issue. I will take it back to AT&T store and get it replaced again. I'm not sure what is going on with the quality of the phone on newer models, since I've had the Developer's Edition and AT&T model on launch day and both were perfectly fine. Is anyone here having the same issue and found a fix for it?
Another quick update, I seem to have fixed the issue by SCREAMING into the bottom microphone hole during call for a minute to see if I can fix the volume, and it might be hard to believe but issue has gone away. I read this in another thread about the microphone issue, someone posted by screaming into the hole, you are adjusting the volume gain and fixing the issue. I recommend trying it if you are having the same problem, since I've literally tried everything else and this fixed it for me.
I have similar issue. For more I noticed random disconnections during call.
it worked !!!
It worked....
mizerab1e said:
Another quick update, I seem to have fixed the issue by SCREAMING into the bottom microphone hole during call for a minute to see if I can fix the volume, and it might be hard to believe but issue has gone away. I read this in another thread about the microphone issue, someone posted by screaming into the hole, you are adjusting the volume gain and fixing the issue. I recommend trying it if you are having the same problem, since I've literally tried everything else and this fixed it for me.
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panxe said:
It worked....
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your speaker works where you can hear the call but if you talk into it the person on the other end cannot hear you.
It has been broken in AOSP for quite some time now. CM 10.2 STABLE has the same issue.
The only working rom with speakerphone is GPE/sense based ones.
Sent from my HTC One using xda app-developers app

[Q] Nexus 6 Speaker Issues

I was wondering if anyone else was having a problem with their speakers on the Nexus 6 when receiving calls or messages?
Randomly my ringtones & notifications come in crackling as if the speakers are blown. It doesn't happen much but it's kinda annoying. I think the speakers are fine because playing music or watching videos at max volume sounds great.
Any feedback is greatly appreciated
I have also had this issue. I'm running stock rooted with no mods. Would like to hear If anyone else is having this issue as well. Also would this issue be addressed in the new 5.0.1 update?
I am having issues hearing the conversion tone when sending or receiving messages via WhatsApp. The notification rings but within a chat it doesn't play any sound. Is this happening to anyone else? It's driving me crazy.
Same thing here. Especially with FB Messenger.
There definitely seems to be some static or degradation on some of the notification sounds and ringtones. I noticed the same thing.
I think it has an overactive EQ/Preamp type of ordeal going on. I think there is some sort of software built in that is trying to act like a DSP to save the speakers. For Example just turn up your volume to max and keep hitting the up volume. You will probably notice the volume beep will change volume several times throughout that. it will also be noticeable when playing music.
I have also noticed some strange crackling that I never had on previous Nexus devices. I am certain it is software and hope for an update to resolved it. I also noticed that many of the things going through the speakers slowly get louder. For instance, hit the speakerphone button while in a call and it starts at like 50% volume and goes to max in about 5 seconds. Kind of a strange fade up that I haven't had before...
TOCS88 said:
I have also noticed some strange crackling that I never had on previous Nexus devices. I am certain it is software and hope for an update to resolved it. I also noticed that many of the things going through the speakers slowly get louder. For instance, hit the speakerphone button while in a call and it starts at like 50% volume and goes to max in about 5 seconds. Kind of a strange fade up that I haven't had before...
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I also noticed the gradual increase in volume on everything including alarms. Glad it's a common issue that will hopefully be addressed in a future software update.
Thanks everyone for your feedback.
Nexus 6 Stereo Speaker issue
danotoriusodo said:
I also noticed the gradual increase in volume on everything including alarms. Glad it's a common issue that will hopefully be addressed in a future software update.
Thanks everyone for your feedback.
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I am having an issue with the stereo speakers on my Nexus 6. Every time I listen to music, watch a you tube video or watch a movie on my nexus 6 device, I notice that when I put it on maximum volume it will get loud then suddenly drop down to between 30 to 50%. I'm not sure what is the deal with that, but I can tell you its freaking annoying. Also been having issues with the fade in as well.
Any ideas on how to fix this issue?
wassefkamal said:
I am having an issue with the stereo speakers on my Nexus 6. Every time I listen to music, watch a you tube video or watch a movie on my nexus 6 device, I notice that when I put it on maximum volume it will get loud then suddenly drop down to between 30 to 50%. I'm not sure what is the deal with that, but I can tell you its freaking annoying. Also been having issues with the fade in as well.
Any ideas on how to fix this issue?
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Sorry, I haven't had that problem. Since updating to 5.0.1 I've noticed that my original problem hasn't been happening for calls or alarms. It still does happen with the clock app though. What version are you on?
Ever since i updated to 5.0.1
QUOTE=danotoriusodo;58061396]Sorry, I haven't had that problem. Since updating to 5.0.1 Im on 5.0.1, it started after i ran the update.
I've noticed that my original problem hasn't been happening for calls or alarms. It still does happen with the clock app though. What version are you on?[/QUOTE]
I would like to see some of the Viper4Android users chime in. I am hoping V4A fixes all these issues...
What is the probem??
Sent from my Nexus 6 using XDA Free mobile app
Same issue
I'm having the same issue. were you able to get yours resolved? If so, how?
wassefkamal said:
I am having an issue with the stereo speakers on my Nexus 6. Every time I listen to music, watch a you tube video or watch a movie on my nexus 6 device, I notice that when I put it on maximum volume it will get loud then suddenly drop down to between 30 to 50%. I'm not sure what is the deal with that, but I can tell you its freaking annoying. Also been having issues with the fade in as well.
Any ideas on how to fix this issue?
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Click to collapse
The Viper audio download fixed my issues
:good:
jcrawford79 said:
I'm having the same issue. were you able to get yours resolved? If so, how?
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Same issue. On CM12. Uugh.
Sent from my Nexus 6 using XDA Free mobile app
anyone had this issue sorted yet. today i noticed while using speaker phone there is a static sound and low voice volume any ideas
Viper did not fix the issue
I'm thinking its hardware as I have tried stock and benzo ROM. Nothing seems to fix my low volume issue
Mine does this after flashing kernels or roms sometimes. A clean flash back to stock then reflash rom/kernal with extreme beats fixes it. I've had 3 nexus 6s and they all did this. Even when I flash stock image it don't sound quite right until I flash extreme beats 4.1. Viper has only caused problems for me.
Crackle is noticeable
I noticed the crackle sound straight out of the box simply by testing out some ringtones. This had me disappointed but even worse if I start to think I got a defective unit. It's weird because the problem does not happen very often and it's an issue that I can't demonstrate so easily, but it's there. Reading this post about people having the same problems makes me believe that there could be a update or software solution. By the way, playing music sounds great, the thing happens mostly with game sounds and ringtones.

[Q] Sound issue with N6

so i plugged my (unrooted) N6 into my desktop last night to try to USB tether. Not only did the connection fail (all drivers are installed) but after disconnecting, The ringtones, dialtones, play music, and in-call audio through the earpiece stopped working. I later found out that the audio worked with speakerphone enabled but the mic was not responding. I went through all of Google's troubleshooting steps while chatting with support, performed a factory reset, and even went as far as manually re-installing the factory image (wiped the cache too), all to no avail. Then suddenly this morning just as i was about to RMA the handset with T-mo, it started working again. What i did notice is that the OS may be lowering the volume for these features to some undetectable level and then it gradually turns it up in use. Wondering if anyone has encountered this issue or maybe has some ideas about how to fix this because i am clueless about what happened...
Seriously this Nexus has big issue with the speaker. I see so many thread related to speaker issue....
It has to be all software related. WTH....
jtwlbz said:
Seriously this Nexus has big issue with the speaker. I see so many thread related to speaker issue....
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Music volume changing while listening to spotify

Hey guys,
Love my new S6, because of memory limitations, I'm using spotify more than the music player. I noticed that when I listen to music, the volume keeps changing by itself (but remains at the same "number" that I set), I believe it's an EQ problem due to the voice/instrument equalizer function that keeps adjusting one VS the other. I was able to downgrade the amazon appstore still has version 2.6.0.813 and it's better (but not perfect yet, I hope they fix this bug in the next spotify update, just wanted to share in case you though you were going crazy (as I did).
See http://forum.xda-developers.com/galaxy-s6/help/volume-changing-playing-music-t3089066
Solution
Just found the solution, please close topic
https://community.spotify.com/t5/He...-Distorted-playback-sound-levels/td-p/1028205
Disabling Nuplayer does not work
solution from the previous post does not work, I and others tested it and spotify volume is still messed up with Nuplayer disabled, downgrading seems to be the only solution as of now, sorry for the confusion
Remix22 said:
Hey guys,
Love my new S6, because of memory limitations, I'm using spotify more than the music player. I noticed that when I listen to music, the volume keeps changing by itself (but remains at the same "number" that I set), I believe it's an EQ problem due to the voice/instrument equalizer function that keeps adjusting one VS the other. I was able to downgrade the amazon appstore still has version 2.6.0.813 and it's better (but not perfect yet, I hope they fix this bug in the next spotify update, just wanted to share in case you though you were going crazy (as I did).
See http://forum.xda-developers.com/galaxy-s6/help/volume-changing-playing-music-t3089066
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actually, I've noticed this problem with Google Play music as well.. I'm not using the equalizer.. for no apparent reason, at some points in certain songs, the volume will inexplicably lower, never quite recovering.. weird
same here. thought i was going deaf bc i had the volume up to 80%
Is it happening with your stock music player? I disabled Nuplayer and spotify is still misbehaving but the Samsung player works fine. I didn't find a Samsung user forum to report the problem but will look more into it.
old version works
Using S6 Edge, had this problem myself with spotify - can confirm using the previous version of spotify fixes the problem.
Agree there's points where it stoll changes volume ever so slightly but definatley a big improvement.
Can't post link to download due to new user restrictions.
Thanks to OP for posting his findings. Big help.
Peace.
I have been going back and forth with Spotify support for weeks on this issue, and it's been escalated to a Tier 2 person who I've been working with for almost a week now. Specifically, my problem is that the sound on any given song will vary throughout the song...it will start at whatever volume I have it set at, then suddenly get about 25% quieter for about 10-20 seconds, then go back up to original volume. This happens in almost a cyclical fashion my entire time listening to Spotify on my phone...whether it be through headphones, phone speak, or a bluetooth speaker. Spotify support even gave me another test account to try, which this issue also happen in on my phone....and they logged into my account on their end and done extensive listening tests, but are not able to replicate on their end. They had me try everything...clearing cache, trying with volume normalization ON, then trying with it OFF, WiFi only, data only, listening to cached music with no data turned on, re-installing, rebooting, updating, deleting all Spotify files/folders from the file manager, listening with corded headphones, bluetooth headphones, phone speaker, bluetooth speaker, etc. They really feel at this point that it's the Samsung Galaxy S6 that doesnt play nicely with Spotify, but they cannot figure out why. I'm still troubleshooting with them but so far no solution, only a ton of things ruled out as culprits. =(
This is a few days old but do you have sound alive enabled?
Sent from my SM-G920T using Tapatalk

Speaker Issues at low volume

This is a bit of an odd issue but I've noticed occasionally that when listening to media using the speakers at low volume (below ~1/4), occasionally one speaker cuts off or channels swap. It also seems to be random which speaker cuts off but usually the left speaker is the one to cut off. If I turn the volume up, the speakers/channels restore and I can turn the volume back down.
Anyone else experience this?
I take it no one has encountered this? Although since the latest system update, I've not had it occur nearly as frequently.
Makin' an account to add that I've been encountering this issue since I got the phone at end of July. I've seen a few reports on other messageboards of people experiencing this, too. Have you had any luck with resolving it?
I've been trying all sorts of things to try to fix this. Sony Support has unfortunately not been able to provide a solution.
Kilvoctu said:
Makin' an account to add that I've been encountering this issue since I got the phone at end of July. I've seen a few reports on other messageboards of people experiencing this, too. Have you had any luck with resolving it?
I've been trying all sorts of things to try to fix this. Sony Support has unfortunately not been able to provide a solution.
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Unfortunately, I still can't pin down why this happens nor have I found a solution, just the temporary mitigation of turning up the volume for it to start working again and then turning the volume back down.
could be a hardware fault

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