Can't make calls, phone app crashes - OnePlus 3T Questions & Answers

Already tried clearing cache and force stopping. Every time I try to open the app, it just closes right away. Any thoughts on the issue?

GiSS88 said:
Already tried clearing cache and force stopping. Every time I try to open the app, it just closes right away. Any thoughts on the issue?
Click to expand...
Click to collapse
Try going to Settings /apps press the settings icon and check to see if you have the phone app set as default

apascual89 said:
Try going to Settings /apps press the settings icon and check to see if you have the phone app set as default
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Click to collapse
It was. Weird thing happened, I apparently had a voicemail--once I listened to and deleted that, the app started opening again. Really strange.

Is it stock? If you flashed something, like a ROM or an app, it is probably that and you need to (clean?) re-flash the ROM. Happened to me before on another phone when I flashed, and a re-flash fixed it. NVM, seems you have it working now.

GiSS88 said:
It was. Weird thing happened, I apparently had a voicemail--once I listened to and deleted that, the app started opening again. Really strange.
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Click to collapse
I had the same issue seems like the phone app can't handle voicemail. I turned off visual voicemail to see if I can isolate the issue. Let's see what happens. BTW does anyone know if the source code of phone app is opensource or not?
EDIT: I think I know what the issue is, the voicemail I received was from a private number (VOIP). Looks like visual voicemail was unable to determine the caller number and died (I did not look into the logs but I am fairly certain about it).

installing tmobile visual voicemail and deleting my voicemails fixed my issue. hope this helps someone.
bond_ said:
I had the same issue seems like the phone app can't handle voicemail. I turned off visual voicemail to see if I can isolate the issue. Let's see what happens. BTW does anyone know if the source code of phone app is opensource or not?
EDIT: I think I know what the issue is, the voicemail I received was from a private number (VOIP). Looks like visual voicemail was unable to determine the caller number and died (I did not look into the logs but I am fairly certain about it).
Click to expand...
Click to collapse

nathanielwilliam said:
installing tmobile visual voicemail and deleting my voicemails fixed my issue. hope this helps someone.
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Click to collapse
Thanks I did a similar thing. I dialed my Voicemail from Truecaller and deleted them. So from what I have tested the default dialer app was not able to handle visual voicemail from Private/Unknown number. Looks like someone overlooked a null pointer error.

null/segv kind crash
bond_ said:
Thanks I did a similar thing. I dialed my Voicemail from Truecaller and deleted them. So from what I have tested the default dialer app was not able to handle visual voicemail from Private/Unknown number. Looks like someone overlooked a null pointer error.
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Click to collapse
I had the same issue. It turns out that I had a voicemail that was not deleted from an "unknown" number (t-mobile usa). The phone app was not able to handle it and crashed. I am assuming the phone number field was empty and whatever data that was there in its place from next field simply corrupted its memory or caused it to segv. I think this is just a bug in their phone app. In order to replicate the issue, just have someone block and send the voicemail to them and try opening the app, it crashes without any incident. Is there a way to see any exception thrown? or is that not on the consumer build?

ykandel1 said:
I had the same issue. It turns out that I had a voicemail that was not deleted from an "unknown" number (t-mobile usa). The phone app was not able to handle it and crashed. I am assuming the phone number field was empty and whatever data that was there in its place from next field simply corrupted its memory or caused it to segv. I think this is just a bug in their phone app. In order to replicate the issue, just have someone block and send the voicemail to them and try opening the app, it crashes without any incident. Is there a way to see any exception thrown? or is that not on the consumer build?
Click to expand...
Click to collapse
You can use the user feedback app installed on the latest stock rom
Open it and recreate your crash and submit report to oneplus
If possible they will rectify in the next update

Related

[Q] Problems with voicemail on Cyanogenmod

Voicemail problem is fixed, so please if you could, just skip to where it says "EDIT"
Ok so whenever I get a voicemail, it appears in the notifications bar, but when I click it, it dials the number to get voicemail service and then tells me my inbox is empty. This entire system is pretty damn stupid. Wouldn't it be easier, the way you'd normally do it on the phone, you just go to the voicemail app, and then proceed to listen to whatever voicemail you want to listen to? And for the past like 2 weeks, I've only had the same amount of voicemails (9) and it keeps bringing up the damn notification every few minutes. Can't change the settings on it to make it stop, and at the same time, I can't listen to the fcking messages it's telling me that I have received. Please can someone help me?
EDIT: I should also add that all day today, ADW Luncher and something called "ascore" keep force closing. Pretty annoying and I really can't do anyhting at all because when one isn't force closing, the other is. Wtf. And I've tried rebooting 3 times.
You can get the original Sprint Visual Voicemail app from this thread
http://forum.xda-developers.com/showthread.php?t=774172
Although I don't know why even when it dials your voicemail inbox, you don't hear your voicemails... that's very odd.
Also, if ADW Launcher is giving you problems you could try LauncherPro instead, which is quite similar and perfectly stable in my experience.
c00ller said:
You can get the original Sprint Visual Voicemail app from this thread
http://forum.xda-developers.com/showthread.php?t=774172
Although I don't know why even when it dials your voicemail inbox, you don't hear your voicemails... that's very odd.
Also, if ADW Launcher is giving you problems you could try LauncherPro instead, which is quite similar and perfectly stable in my experience.
Click to expand...
Click to collapse
Well thank you for the voicemail link, but I can't try that out until I fix the ADW Launcher problem. And when I said I can't do anything, I meant I literally cant do anything. Like, my screen is practically frozen. I was going to try downloading a new home launcher, but I can't do anyyythingg. Ahhh this is so frustrating..
I am having issues with voicemail too in cm6. Sprint app didn't work for me. Adw may be fixed by dalvik wipe and apk uid mismatch fix in recovery always fixed my fc issues.
Sent from my HERO200 using XDA App
skylinetun3r said:
I am having issues with voicemail too in cm6. Sprint app didn't work for me. Adw may be fixed by dalvik wipe and apk uid mismatch fix in recovery always fixed my fc issues.
Sent from my HERO200 using XDA App
Click to expand...
Click to collapse
LOL English please sir
silverballer95 said:
LOL English please sir
Click to expand...
Click to collapse
in recovery under the "Advanced" option in the menu select "Wipe Davlik cache"
hit "yes, blah blah.."
sandix said:
in recovery under the "Advanced" option in the menu select "Wipe Davlik cache"
hit "yes, blah blah.."
Click to expand...
Click to collapse
Will I have to re-install all my apps again?
You will not have to reinstall with just a dalvik wipe. The 9016 message I found out is a provisioning error on sprints end. I had to call in to get it corrected.
Sent from my HERO200 using XDA App
You all are talking about different things here!
Sprint uses a SMS voicemail system. The stock HTC rom would receive the SMS message in the background and filter it from the messaging apps, download the voicemail message into visual voicemail and then notify you when the voicemail was in your inbox.
If you change to ANY asop ROM (not just CM6) your phone will not filter the SMS from Sprint which comes from number 9016. If you have installed Sprint VVM the best way to deal with this is to use Handecent and blacklist 9016 then you won't be bothered by it.
If you are not receiving your voicemail you are not properly provisioned and all you need to do is dial *38.
The worst problem is if you are cursed with the voicemail notification "New Voicemail Message Dial..." There is no fix for this. Sense based ROMs filter this, asop ROMS don't and there is no clear way to get rid of it.
Ok well I tried the dalvik wipe...4 times...none of them worked, at all. And I figured out that even other home launchers are force closing on my phone. I tried to use BetterHome and it started force closing repeatedly too. Please, someone has to know what to do, I'm really f*cking sick of not being able to use my phone. Nothing but problems with this PoS phone, ever since I got it...
Edit: Well, I decided to just wipe my phone and install CM6 AGAIN....hopefully it doesn't act up this time. I don't even know why it happened, I've had it for like a month now and it was working perfectly..

[Q] Visual Voicemail Activation Message Undelivered. Please Help, Sprint could not.

I have a new device and i get a message that reads, there is a delay in setting up your voicemail. setup will complete when this message is delivered. if i go into voicemail and click menu, i have an option for undelivered. in there it says activation message. if i click menu and select retry sending all a message pops telling me that the message will be delivered when data services become available which isnt right cause i always have data. or it tells me that there is a delay in setting up your voicemail. your message will be delivered once this step is complete.
please help me cause sprint was unable to...
thank you thank you
tailsthecat3 said:
I have a new device and i get a message that reads, there is a delay in setting up your voicemail. setup will complete when this message is delivered. if i go into voicemail and click menu, i have an option for undelivered. in there it says activation message. if i click menu and select retry sending all a message pops telling me that the message will be delivered when data services become available which isnt right cause i always have data. or it tells me that there is a delay in setting up your voicemail. your message will be delivered once this step is complete.
please help me cause sprint was unable to...
thank you thank you
Click to expand...
Click to collapse
You can use Wifi to activate voicemail. I have the same app on my Evo.
Also, try updating your data profile. Go to Settings -> System Updates -> Update Profile. See if that fixes it for you afterwards.
Product F(RED) said:
You can use Wifi to activate voicemail. I have the same app on my Evo.
Also, try updating your data profile. Go to Settings -> System Updates -> Update Profile. See if that fixes it for you afterwards.
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Click to collapse
Ive tried via wifi but i will attempt once more...
i enabled wifi, updated my profile, rebooted. launched voicemail and am receiving the same error. there is a delay in setting up your voicemail. your message will be sent as soon as this step is complete.
there has to be something i am missing on the device side...i can access my mailbox by calling in. this makes me thing, its device side...
any solution is greatly appreciated...in getting the sprint vm to work.
or i can delete sprint_core.apk and be done with it and its 5mb running process.
please and thank you
tailsthecat3 said:
i enabled wifi, updated my profile, rebooted. launched voicemail and am receiving the same error. there is a delay in setting up your voicemail. your message will be sent as soon as this step is complete.
there has to be something i am missing on the device side...i can access my mailbox by calling in. this makes me thing, its device side...
any solution is greatly appreciated...in getting the sprint vm to work.
or i can delete sprint_core.apk and be done with it and its 5mb running process.
please and thank you
Click to expand...
Click to collapse
If you really want visual voicemail and don't care if it's Sprint or not, download Google Voice and activate voicemail on it. You need a Google account (it's free). It's nice because you can manage your voicemail online. You can download it, archive it, forward it, etc. Works just as well, if not better. You can set different greetings for different people, etc. Give it a try.
i tried this too
http://www.evo4gforum.net/troubleshooting-htc-evo-4g/visual-voicemail-isnt-working/
that wont work. just tells me that there are messages waiting to be delivered when i compose and attempt to send them.
I had a similar problem... what seemed to work to me was to press menu in VVM and compose a message to [email protected]. Make sure you have either wifi or 3g enabled and make the message over 25 seconds. Idk why your original activation message is not sending but this may help fix your problem.
edit... i just saw that you already tried this so the only other thing i can think of is to try to take it to a sprint store
sportsplayer5959 said:
I had a similar problem... what seemed to work to me was to press menu in VVM and compose a message to [email protected]. Make sure you have either wifi or 3g enabled and make the message over 25 seconds. Idk why your original activation message is not sending but this may help fix your problem.
edit... i just saw that you already tried this so the only other thing i can think of is to try to take it to a sprint store
Click to expand...
Click to collapse
it needs to be over 25 seconds?? i tried that method but not that duration...it just seems to me that the vvm app is not sending the activation messages...any messages.
sportsplayer5959 said:
I had a similar problem... what seemed to work to me was to press menu in VVM and compose a message to [email protected]. Make sure you have either wifi or 3g enabled and make the message over 25 seconds. Idk why your original activation message is not sending but this may help fix your problem.
edit... i just saw that you already tried this so the only other thing i can think of is to try to take it to a sprint store
Click to expand...
Click to collapse
ive got it rooted and junk, i really dont want to reset this thing to deal with those...'people that dont know', for lack of a better term.
there has to be a way to fix this. i just tried sending a longer message to [email protected] tells me there are two messages awaiting delivery.
Don't know if you are aware, but Sprint recently updated the VVM software to version T.5.1.0.48 (here in TX it was updated the last week of October). Note that Sprint CSR will not be able to help you reset it unless you are on a Sense ROM. Period.
Two options to fix on your non-Sense ROM... there is an updated .apk floating around on these boards (might need to PM someone for it). Get it and install via your file manager.
Or...
Other way is to nandroid your current ROM, then flash a Sense ROM like Fresh's most current. Then, update your PRL and Profile, then go into the VVM and press Menu and update Sprint VVM.
Then, either try to nandroid back to your original ROM and check to see if that does it (haven't tried that, but it might work)... or else... yes, you will need to pull the updated com.coremobility.app.vnotes from the Sense ROM and install the pulled .apk into your new ROM.
Hope this helps.
I have an idea. Try calling 408-970-0000 from your cell phone. It may ask you if you would like to receive sms voice messages. when i call from my phone it says "our records indicate that you are calling from an sms voice messaging enabled phone. if you would like to stop receiving messages press 2" If you changed from a phone that did not support this feature it may ask if you would like to receive messages instead. I am not sure if this will work but it is worth a try
none of this is working. in fact, I called that number and seemingly disabled the feature and there is no option to reenable.
well i did the same and i accidentally disabled but then re-enabled by sending another activation message to the visual voice-mail activation address. if that still does not work p.m me and i will send you the most recent version of VVM and you can flash it to your phone. if that still does not work you may just have to use Google Voice. it is free and i have used it before when i could not get sprint vvm installed and it works great.
sportsplayer5959 said:
well i did the same and i accidentally disabled but then re-enabled by sending another activation message to the visual voice-mail activation address. if that still does not work p.m me and i will send you the most recent version of VVM and you can flash it to your phone
Click to expand...
Click to collapse
i have the latest version. I attempt to click retry sending all and it tells me there is a delay in setting up my voicemail. Your message will be sent as soon as this step is complete.
ill take the latest version that you have...im willing to try anything. this is a new device and it wouldnt configure even on day one, before I rooted and rom'd it.
Well, i got it.
I thought, 'there has to be a reason Im not receiving these messages.'
I had 9016 included in the 'blocked texts' list. at sprint.com in my account. So my vvm wouldnt send me messages(i had a dozen sitting in there when i called) and I was unable to compose and send.
I removed 9016 from the blocked text list and tested. It worked. Then I added 9016 to the list, and it DID NOT work.
Days of frustration, something so simple.
Thank you, everyone, for your patience and assistance.
Fix
I deleted all the Sprint VM apk's and flashed the attached zip. No more stupid update notification!
EDIT - Opps, posted in wrong thread, but if you have that annoying Mandatory Update Notification, this should clear it.
"well i did the same and i accidentally disabled but then re-enabled by sending another activation message to the visual voice-mail activation address. if that still does not work p.m me and i will send you the most recent version of VVM and you can flash it to your phone. if that still does not work you may just have to use Google Voice. it is free and i have used it before when i could not get sprint vvm installed and it works great."
Could anyone tell me what the visual voice mail activation address is? I've made this same mistake and can't seem to figure out how to re-enable the 9016 text messages and thus re-enable my visual voice mail. Thanks!
Disregard my last post...I figured it out:
what seemed to work to me was to press menu in VVM and compose a message to [email protected]

[Q] "Unfortunately, Dialer has stopped."

This issue has been bugging me for quite some time now. I can't access the dialer at all. Clicking phone numbers through a text or a website results in the same message popping up and then closing. The 'Dialer' app will appear for a split second followed by the error. The only way I have been able to make calls is to save the number and calling them through 'Contacts' or the call button from Hangouts.
What is also weird is that from the lock screen I can access 'Emergency call' with no issues. Never had this issue prior to updating to 4.4 (Also, the caller ID feature isn't enabled or there for some reason..). Stock with unlocked bootloader, no root. Switching back to Dalvik from ART didn't resolve it either. However, I had the same issue with my GNex but I had that phone rooted with CM 10.2 Nightlies so I assumed the issue was with the roms.
Anyone have a fix for this issue (other than installing a 3rd party dialer app)?
Srepoleved-Adx said:
This issue has been bugging me for quite some time now. I can't access the dialer at all. Clicking phone numbers through a text or a website results in the same message popping up and then closing. The 'Dialer' app will appear for a split second followed by the error. The only way I have been able to make calls is to save the number and calling them through 'Contacts' or the call button from Hangouts.
What is also weird is that from the lock screen I can access 'Emergency call' with no issues. Never had this issue prior to updating to 4.4 (Also, the caller ID feature isn't enabled or there for some reason..). Stock with unlocked bootloader, no root. Switching back to Dalvik from ART didn't resolve it either. However, I had the same issue with my GNex but I had that phone rooted with CM 10.2 Nightlies so I assumed the issue was with the roms.
Anyone have a fix for this issue (other than installing a 3rd party dialer app)?
Click to expand...
Click to collapse
Do you have Youmail installed by chance? Or any app that syncs to the dialer for contact info?
ardoreal said:
Do you have Youmail installed by chance? Or any app that syncs to the dialer for contact info?
Click to expand...
Click to collapse
Huh. As a matter of fact, I do. I was thinking that YouMail may have been causing some issues but I was unable to troubleshoot it so that I could get the dialer to work again. Suggestions?? Thanks for your help so far :good:
Srepoleved-Adx said:
Huh. As a matter of fact, I do. I was thinking that YouMail may have been causing some issues but I was unable to troubleshoot it so that I could get the dialer to work again. Suggestions?? Thanks for your help so far :good:
Click to expand...
Click to collapse
Yeah I had the same problem. I ended up uninstalling youmail and I got in touch with them on their getsatisfaction.com forum. They pushed out an update, uninstalling and reinstalling with the new update fixed the problem for me.

voicemail notification Lollipop

so on kitkat i had the voicemail icon stuck. i use google voice, and i think this is just a standard verizon voicemail icon. i've checked and there are no new voicemails.
i figured when i upgraded to lollipop it would go away. well guess what, it didn't. so i did a factory reset, and now it's back.
i found that by deleting the data and wiping the cache on one of the 4 phone apps, i'm able to get rid of it, but then when i reset the device it comes back.
any help please!!!!
bump
What happens if you go to settings-apps-voicemale untick show notification?
Have you maybe disabled the default messaging app?
The verizon system voicemail notifications come through to your phone as an encoded txt message, so if the messaging app isn't correctly parsing those to the system, it may not clear the voicemail icon.
PittAussie said:
Have you maybe disabled the default messaging app?
The verizon system voicemail notifications come through to your phone as an encoded txt message, so if the messaging app isn't correctly parsing those to the system, it may not clear the voicemail icon.
Click to expand...
Click to collapse
i have disabled the both the verizon and motorola native messaging apps. i use hangouts. any suggestion on how to correct the messaging apps?
To test that theory, enable the Verizon messaging app again, then have someone leave you a voicemail. Call your voicemail and delete it. It should clear the voicemail notification. Then you can probably disable it again and see if it still happens the next time someone leaves a voicemail for you.
PittAussie said:
Have you maybe disabled the default messaging app?
The verizon system voicemail notifications come through to your phone as an encoded txt message, so if the messaging app isn't correctly parsing those to the system, it may not clear the voicemail icon.
Click to expand...
Click to collapse
bjoostema said:
What happens if you go to settings-apps-voicemale untick show notification?
Click to expand...
Click to collapse
already have this unticked.
Oh, and check that it really is the Verizon voicemail indicator. In your notifications, hold your finger down on the notification, then touch the "i" that comes up.
http://forums.androidcentral.com/ve...-voicemail-notification-no-new-voicemail.html see post #16
PittAussie said:
Oh, and check that it really is the Verizon voicemail indicator. In your notifications, hold your finger down on the notification, then touch the "i" that comes up.
Click to expand...
Click to collapse
when i touch that it shows the "phone" app.
Reply #16 in the link above should fix it from the sounds of it.
PittAussie said:
Reply #16 in the link above should fix it from the sounds of it.
Click to expand...
Click to collapse
i followed those steps though i'm doubtful it will work. i was already able to check myvzw voicemail by just hitting *86 and there were no messages. when i followed these steps there were also no messages. i'm restarting now.
and it's back up and running with "2 new voicemail".
ugh.....
Did you try leaving yourself a voicemail and clearing it that way? Someone else mentioned it in the thread but didn't see you respond to doing it.
Technogen said:
Did you try leaving yourself a voicemail and clearing it that way? Someone else mentioned it in the thread but didn't see you respond to doing it.
Click to expand...
Click to collapse
i did, and still not working. each time i reset the 2 voicemails come back......
asylvia said:
i did, and still not working. each time i reset the 2 voicemails come back......
Click to expand...
Click to collapse
So call *86 and delete the voicemails
That's the point, there are no voicemails.just notifications.
I'm still looking into a way to fix it man and as soon as I can find something substantial, I'll let you know. I can only imagine how annoying having those persistent notifications would be

text notification issues

All of a sudden I have 1 number in my phone that I do not get notifications from when they text me. My phone for not ring, vibrate, light up, nothing. This only happens with this one number, all other contacts work fine. I'm using the default messaging app and on the latest Google update. Has anyone has this issue. Is there something that maybe I clicked on that could have caused this.
FilthyFord said:
All of a sudden I have 1 number in my phone that I do not get notifications from when they text me. My phone for not ring, vibrate, light up, nothing. This only happens with this one number, all other contacts work fine. I'm using the default messaging app and on the latest Google update. Has anyone has this issue. Is there something that maybe I clicked on that could have caused this.
Click to expand...
Click to collapse
You haven't accidentally blocked that number by accident have you?
To check this do the following, go to the messaging app > click on the 3 dot menu > check to see if the number/contact is listed there.
If it is click on the contact/number and then click on unblock.
Hope this is of some help.
It doesn't sound like this is your issue, but carriers will have a separate block-list that works account-wide. For example, numbers blocked in the Google Fi app will be blocked for all phones covered by that account. I seem to remember my last carrier having something similar on their website.
Although, can you clarify something... does the SMS appear in your messaging app and there's no notification... or does nothing at all appear?
jljtgr said:
It doesn't sound like this is your issue, but carriers will have a separate block-list that works account-wide. For example, numbers blocked in the Google Fi app will be blocked for all phones covered by that account. I seem to remember my last carrier having something similar on their website.
Although, can you clarify something... does the SMS appear in your messaging app and there's no notification... or does nothing at all appear?
Click to expand...
Click to collapse
The message appears in the messaging app, I just don't get any notification. As far as I can see, it hasn't been blocked anywhere. It is my son's phone number so I know I wouldn't have done it purposely. I've thought about dirty flashing the FW again to see if that fixes it out just wait till the new one comes out next month
Keith W said:
You haven't accidentally blocked that number by accident have you?
To check this do the following, go to the messaging app > click on the 3 dot menu > check to see if the number/contact is listed there.
If it is click on the contact/number and then click on unblock.
Hope this is of some help.
Click to expand...
Click to collapse
I checked and the number is not blocked. Hopefully next months update will fix it when I flash it.
If you use Messages, look at the notification settings and make sure you haven't toggled a conversation name off. Doing so would match what you're seeing.
jljtgr said:
If you use Messages, look at the notification settings and make sure you haven't toggled a conversation name off. Doing so would match what you're seeing.
Click to expand...
Click to collapse
Ok thank you. I'll check that, but suddenly it is working again. I am leading toward it being a glitch in the FW. I'm gonna wait till the new one comes out and upgrade it and see if it happens again

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