Hey Guys,
I've got two Fire (5th Gen) 7in tablets, which are my kids. they're both completely stock, no Root at all running FireOS 5.3.2.1 and are exclusively used in the Fire for Kids app. They're kept in those huge foamy kids cases with handles and we've drummed into them that they should look after them well which they do.
However, both tablets have shown the same issue; When not in use for a couple of minutes they reboot themselves. After each reboot you can start using them fine, but after a few minutes of not being used they reboot again. So if not actively using the tablets, they will reboot continually until the battery dies.
Amazon has replaced both of these tablets. The replacements are doing the exact same thing. I suspected at this point is may be a problem with my account or profile so I factory reset and registered them on my Wife's amazon account, did not restore from backup, just had them fresh.... And the same problem happens.
Is there a known issue with 5.3.2.1?! Amazon have now processed another pair of replacements which I think is unnecessary, it seems like a software issue to me but they don't have any other suggestions. So I'm hoping some of the brains here may have seen it before!
The only idea I have left is that the "Expandable Storage" option suddenly became available around the time this started happening. Might be a coincidence but I've now factory reset one of them and removed the SD card to see if it makes any difference. Any other ideas guys?
Jay_uk1185 said:
Hey Guys,
I've got two Fire (5th Gen) 7in tablets, which are my kids. they're both completely stock, no Root at all running FireOS 5.3.2.1 and are exclusively used in the Fire for Kids app. They're kept in those huge foamy kids cases with handles and we've drummed into them that they should look after them well which they do.
However, both tablets have shown the same issue; When not in use for a couple of minutes they reboot themselves. After each reboot you can start using them fine, but after a few minutes of not being used they reboot again. So if not actively using the tablets, they will reboot continually until the battery dies.
Amazon has replaced both of these tablets. The replacements are doing the exact same thing. I suspected at this point is may be a problem with my account or profile so I factory reset and registered them on my Wife's amazon account, did not restore from backup, just had them fresh.... And the same problem happens.
Is there a known issue with 5.3.2.1?! Amazon have now processed another pair of replacements which I think is unnecessary, it seems like a software issue to me but they don't have any other suggestions. So I'm hoping some of the brains here may have seen it before!
The only idea I have left is that the "Expandable Storage" option suddenly became available around the time this started happening. Might be a coincidence but I've now factory reset one of them and removed the SD card to see if it makes any difference. Any other ideas guys?
Click to expand...
Click to collapse
It sounds like the devices may be trying to auto-update and failing for whatever reason. Pure speculation as I no longer run FireOS.
Related
Hi!
I got my kindle fire hd today (german edition) and tried to root my device. So i watched the guide on *** and read several articles and forum threads to be prepared rooting the kindle fire. Ok first of all: i might have damaged the screen, although i have no clue how this happened. One of the corner led doesn't work properly anymore. The effect is like heavy clouding on led tvs.
I followed exactly the tutorial on ****. After the first step, the processor starts to heat up and the tablet slows a bit down. After the second reboot the tablet gets really hot and significantly slows down. The screen starts to flicker and the tablet needs about 10 seconds to execute a command. After a reset to factory defaults everything works like charm except the clouding. I changed the usb port, reinstalled the android sdk and even used qemuroot. Nothing works. I am going to send my kindle back and buy another one, but i wont try to root it without solving this problem. Does anyone have an idea??
/edit as a new member i can't post any urls. The first *** is reverendkyle.c*m and the second is an article on redmondpie
Sounds like you received a defective device. Send it back.
Maybe the "German Edition" versions were those that didn't make the first round of quality control checks.
soupmagnet said:
Sounds like you received a defective device. Send it back.
Maybe the "German Edition" versions were those that didn't make the first round of quality control checks.
Click to expand...
Click to collapse
I only mentioned it because my firmware version isn't 7.21 (sorry my fault) but 7.20. Never heard of it, maybe the eu version somehow differs from the us version.
noskill123 said:
I only mentioned it because my firmware version isn't 7.21 (sorry my fault) but 7.20. Never heard of it, maybe the eu version somehow differs from the us version.
Click to expand...
Click to collapse
7.20 is on the 32GB that I just received today.
soupmagnet said:
Sounds like you received a defective device. Send it back..
Click to expand...
Click to collapse
yup, it's the right advice. don't try to force any root, send the device back instead and have a new try with the next one.
The root will work for both 7.2.0 and 7.2.1, barring any anomalies with your specific device. I would use the automated root found on this forum when you try rooting next time, since it'll eliminate any possible mistakes (not saying you made any). Either way, everyone else is definitely right in saying you got a defective device. Luckily, Amazon's pretty good about replacements when you're under warranty. My own device's CPU was running so hot, it smelled like things were melting. Got it replaced with no fuss, and no extra charges.
noskill123 said:
Hi!
I got my kindle fire hd today (german edition) and tried to root my device. So i watched the guide on *** and read several articles and forum threads to be prepared rooting the kindle fire. Ok first of all: i might have damaged the screen, although i have no clue how this happened. One of the corner led doesn't work properly anymore. The effect is like heavy clouding on led tvs.
I followed exactly the tutorial on ****. After the first step, the processor starts to heat up and the tablet slows a bit down. After the second reboot the tablet gets really hot and significantly slows down. The screen starts to flicker and the tablet needs about 10 seconds to execute a command. After a reset to factory defaults everything works like charm except the clouding. I changed the usb port, reinstalled the android sdk and even used qemuroot. Nothing works. I am going to send my kindle back and buy another one, but i wont try to root it without solving this problem. Does anyone have an idea??
/edit as a new member i can't post any urls. The first *** is reverendkyle.c*m and the second is an article on redmondpie
Click to expand...
Click to collapse
That’s exactly what happen to me about 10 days ago my KFHD
Get hot and speed is unbelievable slow down but I do manage to reset to factory setting
http://forum.xda-developers.com/showthread.php?p=32866304#post32866304
But finally I manage to root my KFHD and switch off upgrade option because I don’t want
The same problem occurs to me again.
My mistake at the first time is I mix up the method using manually method by reverendkjr
And on half way using script giving by sparkym3, so on the second attempt I only use
manually method by reverendkjr doing exactly what he is done and I get my KFHD rooted
I hope this will help you
NB
Even I uncheck automatic update they still updated my KFHD now I am with 7.21
and became unroot yes will start allover again.:fingers-crossed:
Hello, just to start out I’m not really familiar with Kindles or Android devices in general despite owning one for a few months now. A few days ago I decided to root it, and after much struggle and attempts I finally got it working. Afterwards I first got rid of the Ads, IMDB, and Cloud9 app since they were a waste of space or in the way.
Since then however I ran into a different problem. I can’t seem to open any of my books that I sideloaded onto my Kindle HD. They’re in mobi format and they show up in the books tab but whenever I click them all that happens is the picture that’s now gone after my last restart gets big like it’s about to open and then after about twenty seconds it just returns to the home screen.
I believe I deleted the wrong app in the process of trying to get rid of the bloat on the device so I tried to install Kindle from the store. The App doesn't show up but it’s installed, however it’s still not working.
Is there any way to fix this problem without doing a factory reset? If that would even fix my problem that is.
Any and all help is much appreciated.
I'd also like to add in that I have tried moving the files from the Books folder to the kindle folder and vice-versa with no luck either way.
I have three kids who received kindle fire 5th gens for Christmas. Long story short, the extended family member who gifted these tablets has broken ties with me, and taken it out on the kids by locking two of the three tablets. One tablet can still be used, but as she changed the account password, I can no longer download apps or change any settings on the fire. Also, I'm beginning to have the space issue that I was having so often with all three tablets before, where the OS shuts off wifi because storage is becoming full. So here's my question, is there any way to backup all the games, data, and video that is currently on the unlocked tablet, factory reset it, and then restore them on my amazon account rather than the ex-family members? I'm pretty sure I know how to backup the whole tablet, but restoring that image after a factory reset would just put the current amazon account back on it, wouldn't it? I hate to tell my children that I will have to erase all of the collected things they've downloaded just to hand them back an empty tablet that I can access the settings on. Especially as some of those things were purchased, and would cost a fortune to collectively buy again. Please let me know if this is possible.
JessiDarklighter said:
I have three kids who received kindle fire 5th gens for Christmas. Long story short, the extended family member who gifted these tablets has broken ties with me, and taken it out on the kids by locking two of the three tablets. One tablet can still be used, but as she changed the account password, I can no longer download apps or change any settings on the fire. Also, I'm beginning to have the space issue that I was having so often with all three tablets before, where the OS shuts off wifi because storage is becoming full. So here's my question, is there any way to backup all the games, data, and video that is currently on the unlocked tablet, factory reset it, and then restore them on my amazon account rather than the ex-family members? I'm pretty sure I know how to backup the whole tablet, but restoring that image after a factory reset would just put the current amazon account back on it, wouldn't it? I hate to tell my children that I will have to erase all of the collected things they've downloaded just to hand them back an empty tablet that I can access the settings on. Especially as some of those things were purchased, and would cost a fortune to collectively buy again. Please let me know if this is possible.
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Click to collapse
It is not possible to (legally and to large degree practically) transfer purchased content to another Amazon account that is not part of the 'family'. It would be best to reinstall the free apps following a factory reset. I understand this is not what you were seeking but really is the best path IMHO.
Boy am I upset about this. So I get the update and I even liked it looking around at the new freed up internal storage. Well, I clean my history, run ccleaner, etc. like I normally do to restart and when I restart it will not pass the fire screen whatsoever. Now this tablet is not and has never been rooted or tampered with in any malicious way. Launcher hijack and things from this forum are the only tweeks used. It will not work.
I have tried factory reset dozens of times, restart, anything I can do from the hardboot blackscreen (I guess it is called). Somehow managed to make it run the initial setup once, ran through hours of fixing it back the way it was. Restarted it again, bricked again. I can never manage to factory reset it like normal again and I mean I've tried 30 times by now. Only "Fire" loading screen. Has anyone seen this? This is not fair.
CaptainPatterson said:
Boy am I upset about this. So I get the update and I even liked it looking around at the new freed up internal storage. Well, I clean my history, run ccleaner, etc. like I normally do to restart and when I restart it will not pass the fire screen whatsoever. Now this tablet is not and has never been rooted or tampered with in any malicious way. Launcher hijack and things from this forum are the only tweeks used. It will not work.
I have tried factory reset dozens of times, restart, anything I can do from the hardboot blackscreen (I guess it is called). Somehow managed to make it run the initial setup once, ran through hours of fixing it back the way it was. Restarted it again, bricked again. I can never manage to factory reset it like normal again and I mean I've tried 30 times by now. Only "Fire" loading screen. Has anyone seen this? This is not fair.
Click to expand...
Click to collapse
Yes - I have (indirectly) seen this on numerous unrooted Amazon Fire devices from several generations following a major OTA update. In most cases the device is NOT recoverable unless the bootloader is unlocked (not possible on 5th-7th gen devices). Boils down to a borked update which is not totally unexpected given the manner in which they are engineered and administered by Amazon. Clearly a very high percentage work without issue. Still sucks if you're a member of the substantial minority...regardless of size. You can try giving Amazon support a call...they might throw you a coupon that can be used against a future purchase (including deeply discounted Amazon/Fire devices during "Black Friday" week).
Just an update on this...
After a few days of not being able to use it I powered it on for the umpteenth time and it properly went through factory reset mode. I was able to manually download the 5.6 update again and it is finally back to normal. Funny thing is I now have even less internal storage than before but at least it is working now. That was a huge inconvenience and I still have no clue what happened.
..even after a complete reset.
Is there anyone around that might help me figure out if it's "done for" or it can be fixed? I've tried other apps to make sure it was just the app, and also, the wifi is very good. I tried in different rooms, and the one where my router is. Very, small apartment. I've had the Kindle for about 4 years, never had an issue until a few days ago. I've only used it to read on, books from Amazon, or Overdrive libraries. Did do some searches with Silk. I did reinstall my Google Playstore that has always work great (the 4 apk files).
Would so appreciate any ideas/thoughts on what it could be that's going wrong. I select the app from the store (also tried from Amazon store) and it just keeps loading. I've set it down and let it go for a few, nothing at all, no error message, nothing Hate for it to just have gone belly up since I don't think 4 years is that long to have one.
solved: For whatever reason, it just downloaded, and installed so who knows It's working. I don't see where to mark "solved" so left this message