Hey guys, I hope I'm no alone with this problem and someone already tried to look for a solution. Me and my wife use Viber for communication daily (calls and IM). Experience was flawless. Lately she switched from Nexus 5 to Huawei P9 and now quality of Viber calls is terrible on her side. Literally she doesn't hear a word clearly from me. What we tried:
- cleaning cache and re-installing Viber - doesn't help
- calling over Facebook Messenger - same issue
- calling over Hangouts is somehow better.
I hate having 5+ messenger apps on my phone and keep one only for calls... Looks like Viber is not just using device's microphone(s) properly. I could contact Viber support, but those guys are mostly useless according to my previous experience.
Just a note, P9 is not rooted.
Appreciate any suggestions!
I use Viber on my P9 for calls only and had no issues whatsoever.
I call from Germany to England and it's pretty perfect.
Do they hear anything or nothing? If it's nothing then check the permissions in settings and make sure Viber has permission to use the microphone.
If they hear something but not very well then are other apps ok? Normal voice calls?
shaunydub said:
I use Viber on my P9 for calls only and had no issues whatsoever.
I call from Germany to England and it's pretty perfect.
Do they hear anything or nothing? If it's nothing then check the permissions in settings and make sure Viber has permission to use the microphone.
If they hear something but not very well then are other apps ok? Normal voice calls?
Click to expand...
Click to collapse
Yes, sound can be heard, so it's not about permissions. It's just the quality is terrible. Ordinary phone calls (via T-Mobile) are just perfect, no complaints here. But whenever we try to call via data (3G or WiFi) using Viber, it's a total disappointment. Problem persists with Facebook messenger. Maybe I'll try to re-install it few more times...
Related
I have in call sound problems.
When I reboot I can sometimes place one call without problems for as long as I want.
Other calls after that I have no sound, can't hear the call tone and other parties can't hear me.
Also incoming calls, i hear the phone ring but when i answer the other party can't hear me and i can't hear the other party.
The settings for sounds in the accessibility menu and noise reduction etc were off and stayed off. (other forum tips)
I also tried numerous factory resets with no avail
Can someone give me a hint how to fix it?
I have stock 4.2.2 International version of the S4 Active.
Baseband I9295XXUBMK2
Build JDQ39.I9295XXUBMK2
Kernel 3.4.0-2015525
Headset
I tried a different option. I can call with my bluetooth headset.
When i switch to speaker the in call sound drops. giong back to headset will not activate in call sound.
Same Here
The same happens to me. Only the bluetooth option works every time. I have tried several firmware and kernel versions and nothing has changed.
There is a workaround that I could find but it is totally impractical: http://forum.xda-developers.com/showthread.php?t=2371034
In forums for models / ROMs with a lot more users than this one (Nexus / CM) people with 4.2.2-based firmware versions there are many posts describing what could seems to be the exact same problem, which they have been able to fix via baseband updates or custom patches, but that does not really seems to be an option for the S4 Active...
mobieletelefoons said:
I have in call sound problems.
When I reboot I can sometimes place one call without problems for as long as I want.
Other calls after that I have no sound, can't hear the call tone and other parties can't hear me.
Also incoming calls, i hear the phone ring but when i answer the other party can't hear me and i can't hear the other party.
The settings for sounds in the accessibility menu and noise reduction etc were off and stayed off. (other forum tips)
I also tried numerous factory resets with no avail
Can someone give me a hint how to fix it?
I have stock 4.2.2 International version of the S4 Active.
Baseband I9295XXUBMK2
Build JDQ39.I9295XXUBMK2
Kernel 3.4.0-2015525
Click to expand...
Click to collapse
I to have the same problem but im on a I537! This is the second replacement device from ATT! Have noticed i can call out fine when someone calls no audio nor can they hear me,call back and it works fine.Also have noticed when a call is incoming or outgoing LTE will switch to 4G. My 1st I537 never did this!
davenger1 said:
I to have the same problem but im on a I537! This is the second replacement device from ATT! Have noticed i can call out fine when someone calls no audio nor can they hear me,call back and it works fine.Also have noticed when a call is incoming or outgoing LTE will switch to 4G. My 1st I537 never did this!
Click to expand...
Click to collapse
Same problem with my SGS4A. I was on i9295XXUBMK2, tried to update using the phone update option, which rendered my phone unusable. Flashed new stock ROM i9295XXUBMK3, now I can use the phone, although sound problem persists.
Making a call: reboot, call
Receiving a call: answer, hang-up, reboot, call back
Anyone with 4.3 that has this problem on SGS3, SGS4 or SGS4A?
Edit 21.8.2014
I had the speaker changed last week and so far no problems. I am slowly getting confident that I can rely on S4A as a phone also, not just tiny surf tablet.
I have same phone, never got this pb. However I got some SD card issues after updating to KitKat...
Partial solution... for me at least
Hi guys ,
having same issue, disabling 4G option solves my problem. But it-s impractic cause I want to use the 4g... in a huawei phone I solved same issue by disabling an option of "mobile data always on"
Don't know how it's related...
Same issue for me. I made lots of research with no results. Nobody knows...
same problem here with no solution yet
mobieletelefoons said:
I have in call sound problems.
When I reboot I can sometimes place one call without problems for as long as I want.
Other calls after that I have no sound, can't hear the call tone and other parties can't hear me.
Also incoming calls, i hear the phone ring but when i answer the other party can't hear me and i can't hear the other party.
The settings for sounds in the accessibility menu and noise reduction etc were off and stayed off. (other forum tips)
I also tried numerous factory resets with no avail
Can someone give me a hint how to fix it?
I have stock 4.2.2 International version of the S4 Active.
Baseband I9295XXUBMK2
Build JDQ39.I9295XXUBMK2
Kernel 3.4.0-2015525
Click to expand...
Click to collapse
same problem with in call and out call .... searched a lot about solution and no solution yet
I had a similar issue with bluetooth calls. First call would be fine, but after that I couldn't hear the other person on the line and they couldn't hear me. It turned out to be some kind of incompatibility with the Google "OK Google" detection with Galaxy S4-based phones. If I disabled it from detecting "From any screen", this seemed to correct the problem. However the setting might return on application updates. I would recommend trying that and see if it makes a difference. If it's not that, then I don't really know how to help you. I moved on from that phone over a year ago and have been happier ever since.
Hey guys, i have problem with my Z1. While i am calling via gsm calling the other side can hear me like very bad. Almost imposible to understand what i am saying. I would say that is problem with microphone, but on skype or sound recorder my voice was clear like a mountain stream.
I was running on stock deodexed 4.4.4, than i made factory restart and now i am running on Criskelo rom, 4.4.4 aswell. Still the same.
I even turn the noise suppresion in call menu aswell, didnt make a difference.
Anyone got the same problem?
Soego said:
Hey guys, i have problem with my Z1. While i am calling via gsm calling the other side can hear me like very bad. Almost imposible to understand what i am saying. I would say that is problem with microphone, but on skype or sound recorder my voice was clear like a mountain stream.
I was running on stock deodexed 4.4.4, than i made factory restart and now i am running on Criskelo rom, 4.4.4 aswell. Still the same.
I even turn the noise suppresion in call menu aswell, didnt make a difference.
Anyone got the same problem?
Click to expand...
Click to collapse
Did you have this problem on stock rom as well and on an older build than 4.4.4?
On Stock Rom yes, but i have this issue just with 4.4.4. i guess.
I tried it on official 4.3.and the same.
Try a different sim card and make a call and report back
Soego said:
Hey guys, i have problem with my Z1. While i am calling via gsm calling the other side can hear me like very bad. Almost imposible to understand what i am saying. I would say that is problem with microphone, but on skype or sound recorder my voice was clear like a mountain stream.
I was running on stock deodexed 4.4.4, than i made factory restart and now i am running on Criskelo rom, 4.4.4 aswell. Still the same.
I even turn the noise suppresion in call menu aswell, didnt make a difference.
Anyone got the same problem?
Click to expand...
Click to collapse
You may also try if you can make any different result with your device microphone when calling if you change any of voice settings in "settings/calling settings". There are atleast microphone noice canceling, equalizer, speaker volume increasing and slow speaking. Maybe hardware issue thou.
I tried to change everything. But i can hear it great on Skype And microphone test software, so not sure if it is hardware issue :-/
I just tried to call with my loud settings (like from main speaker) my voice was clear again. But when switching back it did the same.
I have this problem since i tried for the 5th time to call with it through the rain.
Now, every program the mic is dissorted. Even the sony service menu. Brought it my service provider for a repair/replace, but after a few weeks they told me the phone has water damage??? HOW the hell, i am not stupid, knowing to close the lids.
Now waiting for the parts of microphone hardware. Hopefully this will fix the problem.
So are you going to replace it by yourself? My voice is service menu is pure, even on skype calls and stuff like that, so i hope its not hardware related :-/
Problem fixed. I had removed the antidust cover of microphone and my voice is clear again.
Soego said:
Problem fixed. I had removed the antidust cover of microphone and my voice is clear again.
Click to expand...
Click to collapse
Hi, I have the same problem. What did you do exactly?
Thanks
Hi All,
I have a strange problem going on with T-Mobile Note 4 (SM-N910T Android 6.0.1). Whenever I receive a regular cell phone call (or I call someone) and after that I try to use WhatsApp, viber, skype then I get into audio problem with these apps. if I call someone using these apps then they can't hear me and if someone calls me then I can't hear them. The only solution right now is to restart the phone. But I have to do this after every regular phone call.
I have replaced my phone couple of times and each time I am getting into same problem. so o think resetting the phone won't this problem.
Any suggestions are most welcome.
Thank you,
I am frequently experiencing that when I try to call or if someone is calling me, they cannot hear me but I can hear them clearly. When I try calling through Facebook Messenger, everything works fine though. It looks like the mic is losing functionality when calling through GSM. If I restart my phone, the mic works again as it should. I don't want to keep restarting my phone to make me heard in a call. Any suggestion what the problem might be? I have already reset my phone twice.
I have the same message.. Any solutions
yzac said:
I am frequently experiencing that when I try to call or if someone is calling me, they cannot hear me but I can hear them clearly. When I try calling through Facebook Messenger, everything works fine though. It looks like the mic is losing functionality when calling through GSM. If I restart my phone, the mic works again as it should. I don't want to keep restarting my phone to make me heard in a call. Any suggestion what the problem might be? I have already reset my phone twice.
Click to expand...
Click to collapse
I have the same problem. Phone has been sent in for service twice, now it is on its third travel. First time they just checked it and found nothing. No surprise, cause its not always a problem. Second time they changed the microphone and something else, but when I received it there was still no functioning microphone.
I have also heard others with same problem. Huawei should really look into it.
Happens if you switch from private space back to standard. Also may be linked to "always listening" Google assistant. Had the same problem on my ZTE Axon 7. It's software not hardware.
Restart if you have to use private spaces and also look what other apps may have mic access.
wilbur-force said:
Happens if you switch from private space back to standard. Also may be linked to "always listening" Google assistant. Had the same problem on my ZTE Axon 7. It's software not hardware.
Restart if you have to use private spaces and also look what other apps may have mic access.
Click to expand...
Click to collapse
Isn't software faults also a warranty matter?
JohnHolvik said:
Isn't software faults also a warranty matter?
Click to expand...
Click to collapse
Whats your build number ?
Solution?
Hey did you find a solution for this as this is driving me insane. I'm missing important phone calls as they can't hear me but if I call through WhatsApp or messenger it's fine. Tried everything I can think of.
yzac said:
I am frequently experiencing that when I try to call or if someone is calling me, they cannot hear me but I can hear them clearly. When I try calling through Facebook Messenger, everything works fine though. It looks like the mic is losing functionality when calling through GSM. If I restart my phone, the mic works again as it should. I don't want to keep restarting my phone to make me heard in a call. Any suggestion what the problem might be? I have already reset my phone twice.
Click to expand...
Click to collapse
Hi everyone,
Facing voice echo problem in video calls using Imo messenger. People on the other side is hearing his/her own voice with disturbing noise.
Problem doesn't occur using other messengers like what's app, fb messengers etc and cell networks.
Did some googling, here is what I have done :
1. Did a factory reset.
2. Cleaned microphone and loudspeaker holes.
3. Uninstalled TalkBack updates
4. Restarted in to safe mode , problem still occurs
5. Wrote to Imo's support.
Any other advice about what I can do?
I really need to get it working