Wattsapp, Viber, Skype Audio Problems - T-Mobile Galaxy Note 4 Q&A, Help & Troubleshooting

Hi All,
I have a strange problem going on with T-Mobile Note 4 (SM-N910T Android 6.0.1). Whenever I receive a regular cell phone call (or I call someone) and after that I try to use WhatsApp, viber, skype then I get into audio problem with these apps. if I call someone using these apps then they can't hear me and if someone calls me then I can't hear them. The only solution right now is to restart the phone. But I have to do this after every regular phone call.
I have replaced my phone couple of times and each time I am getting into same problem. so o think resetting the phone won't this problem.
Any suggestions are most welcome.
Thank you,

Related

[Q] Skype effect my IS phone

Hi every one
I use MingZhi_V2-RCMix version in my IS phone.
When i open the SKYPE, my phone can not call out, and can not receive incoming call.
when I log-out the SKYPE every thing become normal.
Someone has the same problem

In call sound problem

I have in call sound problems.
When I reboot I can sometimes place one call without problems for as long as I want.
Other calls after that I have no sound, can't hear the call tone and other parties can't hear me.
Also incoming calls, i hear the phone ring but when i answer the other party can't hear me and i can't hear the other party.
The settings for sounds in the accessibility menu and noise reduction etc were off and stayed off. (other forum tips)
I also tried numerous factory resets with no avail
Can someone give me a hint how to fix it?
I have stock 4.2.2 International version of the S4 Active.
Baseband I9295XXUBMK2
Build JDQ39.I9295XXUBMK2
Kernel 3.4.0-2015525
Headset
I tried a different option. I can call with my bluetooth headset.
When i switch to speaker the in call sound drops. giong back to headset will not activate in call sound.
Same Here
The same happens to me. Only the bluetooth option works every time. I have tried several firmware and kernel versions and nothing has changed.
There is a workaround that I could find but it is totally impractical: http://forum.xda-developers.com/showthread.php?t=2371034
In forums for models / ROMs with a lot more users than this one (Nexus / CM) people with 4.2.2-based firmware versions there are many posts describing what could seems to be the exact same problem, which they have been able to fix via baseband updates or custom patches, but that does not really seems to be an option for the S4 Active...
mobieletelefoons said:
I have in call sound problems.
When I reboot I can sometimes place one call without problems for as long as I want.
Other calls after that I have no sound, can't hear the call tone and other parties can't hear me.
Also incoming calls, i hear the phone ring but when i answer the other party can't hear me and i can't hear the other party.
The settings for sounds in the accessibility menu and noise reduction etc were off and stayed off. (other forum tips)
I also tried numerous factory resets with no avail
Can someone give me a hint how to fix it?
I have stock 4.2.2 International version of the S4 Active.
Baseband I9295XXUBMK2
Build JDQ39.I9295XXUBMK2
Kernel 3.4.0-2015525
Click to expand...
Click to collapse
I to have the same problem but im on a I537! This is the second replacement device from ATT! Have noticed i can call out fine when someone calls no audio nor can they hear me,call back and it works fine.Also have noticed when a call is incoming or outgoing LTE will switch to 4G. My 1st I537 never did this!
davenger1 said:
I to have the same problem but im on a I537! This is the second replacement device from ATT! Have noticed i can call out fine when someone calls no audio nor can they hear me,call back and it works fine.Also have noticed when a call is incoming or outgoing LTE will switch to 4G. My 1st I537 never did this!
Click to expand...
Click to collapse
Same problem with my SGS4A. I was on i9295XXUBMK2, tried to update using the phone update option, which rendered my phone unusable. Flashed new stock ROM i9295XXUBMK3, now I can use the phone, although sound problem persists.
Making a call: reboot, call
Receiving a call: answer, hang-up, reboot, call back
Anyone with 4.3 that has this problem on SGS3, SGS4 or SGS4A?
Edit 21.8.2014
I had the speaker changed last week and so far no problems. I am slowly getting confident that I can rely on S4A as a phone also, not just tiny surf tablet.
I have same phone, never got this pb. However I got some SD card issues after updating to KitKat...
Partial solution... for me at least
Hi guys ,
having same issue, disabling 4G option solves my problem. But it-s impractic cause I want to use the 4g... in a huawei phone I solved same issue by disabling an option of "mobile data always on"
Don't know how it's related...
Same issue for me. I made lots of research with no results. Nobody knows...
same problem here with no solution yet
mobieletelefoons said:
I have in call sound problems.
When I reboot I can sometimes place one call without problems for as long as I want.
Other calls after that I have no sound, can't hear the call tone and other parties can't hear me.
Also incoming calls, i hear the phone ring but when i answer the other party can't hear me and i can't hear the other party.
The settings for sounds in the accessibility menu and noise reduction etc were off and stayed off. (other forum tips)
I also tried numerous factory resets with no avail
Can someone give me a hint how to fix it?
I have stock 4.2.2 International version of the S4 Active.
Baseband I9295XXUBMK2
Build JDQ39.I9295XXUBMK2
Kernel 3.4.0-2015525
Click to expand...
Click to collapse
same problem with in call and out call .... searched a lot about solution and no solution yet
I had a similar issue with bluetooth calls. First call would be fine, but after that I couldn't hear the other person on the line and they couldn't hear me. It turned out to be some kind of incompatibility with the Google "OK Google" detection with Galaxy S4-based phones. If I disabled it from detecting "From any screen", this seemed to correct the problem. However the setting might return on application updates. I would recommend trying that and see if it makes a difference. If it's not that, then I don't really know how to help you. I moved on from that phone over a year ago and have been happier ever since.

Anybody else unable to hear anything when making/receiving calls?

Hey everybody, I'm experiencing a strange issue with the new Moto X. It is not my phone only, because my friend has the same phone with the same problem.
When receiving or making calls, I can't hear the other end. When I make a call, I don't hear the ringing and I don't hear the voice when somebody calls me. If I try again to make or receive a call, I will then be able to hear the other end.
I don't have many apps installed, nor am I a novice to Android, so I've tried many of the typical troubleshooting methods. I'm wondering if this is a bug that others may be experiencing and if anybody has discovered a fix or workaround. Thanks!

[Q] voice call help

Hi,
I rooted my phone a while back, but after installing a custom kernel and ROM I began having problems with regular voice calls. I started hearing these noises and cracking while on call. I tried installing the ROM again, because i thought that something went wrong with the installation, but now i can`t hear anything while on regular call. What puzzles me is that sometimes after reboot my phone can`t even play music or any audio files and sometimes its working just fine. Also my viber voice calls are working fine i just have problem with the classic voice call. I have noticed that when i put my phone just on GSM mode it gets a little better / i can hear the beeps before the person i`m calling picks up/ but its still not a solution. I have tried to restore stock ROM and it didn`t work. Also I didn`t have s-off when the problem began if it`s of any significance. If someone has any idea how to help me I will be most grateful.

Bad quality of Viber voice calls.

Hey guys, I hope I'm no alone with this problem and someone already tried to look for a solution. Me and my wife use Viber for communication daily (calls and IM). Experience was flawless. Lately she switched from Nexus 5 to Huawei P9 and now quality of Viber calls is terrible on her side. Literally she doesn't hear a word clearly from me. What we tried:
- cleaning cache and re-installing Viber - doesn't help
- calling over Facebook Messenger - same issue
- calling over Hangouts is somehow better.
I hate having 5+ messenger apps on my phone and keep one only for calls... Looks like Viber is not just using device's microphone(s) properly. I could contact Viber support, but those guys are mostly useless according to my previous experience.
Just a note, P9 is not rooted.
Appreciate any suggestions!
I use Viber on my P9 for calls only and had no issues whatsoever.
I call from Germany to England and it's pretty perfect.
Do they hear anything or nothing? If it's nothing then check the permissions in settings and make sure Viber has permission to use the microphone.
If they hear something but not very well then are other apps ok? Normal voice calls?
shaunydub said:
I use Viber on my P9 for calls only and had no issues whatsoever.
I call from Germany to England and it's pretty perfect.
Do they hear anything or nothing? If it's nothing then check the permissions in settings and make sure Viber has permission to use the microphone.
If they hear something but not very well then are other apps ok? Normal voice calls?
Click to expand...
Click to collapse
Yes, sound can be heard, so it's not about permissions. It's just the quality is terrible. Ordinary phone calls (via T-Mobile) are just perfect, no complaints here. But whenever we try to call via data (3G or WiFi) using Viber, it's a total disappointment. Problem persists with Facebook messenger. Maybe I'll try to re-install it few more times...

Categories

Resources