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I have done a reasonable amount of searching on this and have not found anything specific to my problem so figured I should post a question.
I have an issue with my Dimaond when it gets hot generally either using Wifi or Phone Data connection that the screen goes out. Basically everything goes to the left side of the phone so if you hit the Task Icon in the top right corner you get the Start Menu. Phone is basically useless at this point and you have to wait for it to cool down. Has happened since day one and is generally worse when using it when charging. I was watching Utube on it the other night 5min video while on AC charge and it went out. I am running Dutty 2.5 Rom and 25.07 radio have tryed 25.08 and 25.05 no difference was happening when the phone had orginal HTC ROM as well. Also will happen on a long call if the screen is on.
Basically feel issue is hardware related and maybe faulty screen still under warrenty so wanted to know peoples opinion on weather I should send back. Problem is will take a couple of weeks and I don't really wnat to wait that long if I can help it. Also assume it would be best to flash standard ROM back, should I do anything with HARDSPL eg should this be changed back as well if I send it back.
And before anyone says it I have tryed searching this topic and have found lots about HOT dimaonds but nothing related to screen going out at the same time :-(
Thanks
I had this issue in my JasJam (Hermes) whre the screen would simply go white after a while of use and I would have to leave it for a while for it to work again.
Unfortunately it sa hardware issue and you should claim a warranty repair on it
I can't see how this could be a software problem so I figured it must be the screen eg hardware related. Would be nice to know if anyone has had the same issue with a dimaond... Seems we may be spending some time apart, just hope it doesn't take long to fix..
I've had the same issue
http://forum.xda-developers.com/showthread.php?t=428976
My first device had been replaced recently (i.e. today) by my network provider (o2) and the new device seems to work without any problems now even if it's "hot".
(i.e. default screen adjustment + creating heat by activating the phone, wlan, bt + recharging it)
I sent an email to HTC regarding the fault and they said it would have to go back for a warrenty repair. I brought it through a resellar so has to go back to HK from NZ so will be away three weeks uurggghhh... Just seems odd I don't have any physical damage on the screen but hte problem has been around since day one as I remember having the problem the first day I got it. Juyst seems to be getting worse and is easily reproduced by usiung utube over wifi gets hot and it is all over. Just wondering if I should put an offical ROM from HTC back on the device before I send it back as I currenty am running Dutty ROM, what do you think....
i put the original rom back on and they still found out the the rom had been flashed, and would not repair on warranty
yep, i also asked about this problem
http://forum.xda-developers.com/showthread.php?t=438733
there are some youtube video's of how the phone behaves
my phone seems to do it less frequently since stopping using panosha's rom
im using alpha zero 7 at the moment..
i've also noticed that it isnt necessarily a heat issue, my phone does it completely at random
yesterday i found though, that when the phone did the alignment issue, i gave it a good shake.. and hey.. its all aligned again?!
maybe it was just a fluke, it hasnt freaked out since..
holding thumbs
Hey,
I also have the same screen problem, but my Alignment goes to right.
If I press on the left side, a press on the right side is recognized.
Good to know that Im not the only one with this problem.
greets doena
I got my phone back a week ago replaced the screen has been away for over two months, complete disaster, anyway all sorted now and I have not had the problem since....
I had this exact same issue (out of the box).
It was a hardware fault and I exchanged it for another one.
Haven't had any problems since.
Minus-1 said:
I had this exact same issue (out of the box).
It was a hardware fault and I exchanged it for another one.
Haven't had any problems since.
Click to expand...
Click to collapse
Hardware's fault ? Most likely not. I will give u an example of why I think it was software related. My device ran hot as well but I simply switched roms and now it's the complete opposite. Your most recent device most likely come with a different Rom in the phone.
Hello all,
Just yesterday, I noticed something in my screen which I thought that it was a foggy screen from inside, so I thought that I'd leave the screen for the night, and let it dry. However, I woke up the next morning only to realize my screen stopped functioning, touch screen stopped working (please see attached files). Did someone experience a similar issue? Good thing I though squaretrade warrently when I bought the phone. I'm just worried they'll think its a physical damage. btw, should I restore everything to manufacturer settings? I installed ENERGY ROM. However, I wouldn't know how to do it since the touchscreen does not work.
Thanks in advance...
First, this looks like a collapsed digitizer.
You can try to pull the top layer away with duct tape, that might get you running again.
For warrant, if they refuse, fight them because it is a common issue with the Topaz. Search for "Newton Rings" or "Oil under screen" for many more posts related to this hardware failure.
You may want to flash back to stock before returning it, just to make sure they don't try to claim its software related.
To do this you would need to flash back to your stock ROM first, then go the the HSPL thread and and flash the relocker. You can do this without using your screen.
I would also take a good look at your warranty and if you can get away with permanently disabling it for a new device.
I'm glad I never bought the good looking TD2 and avoided all of this. There are tons of people complaining about this on the forum
Me too, I've only seen one Pure with this issue, but about 30% of Topaz with repeated failures even after repair.
This may be a problem beyond the scope of android, but seeing as I'm running it, I thought I'd try here first.
I've noticed that the lower left hand side of my screen has a "dead spot" where touch is simply not registered. To illustrate, I went to screen calibration's test screen and drew a straight line along the edge of the screen. (See Attachment)
I've tried recalibrating the screen (manually and resetting to default calibration) as well as wiping data and reinstalling the system. Reinstalling the system worked once, but then the problem came back and subsequent reinstalls did not fix the issue.
I'm running Incubus26jc super froyo [RLS 12] on the 15-07-10 340X480 Froyo Kernel.
Anyone else seen anything like this? As far as I can tell, the problem is not getting any worse. Currently, it's only a hindrance when trying to use keys in that region, but I can work around it by switching to and from landscape. It's a bit of a hassle, so I'm hoping someone may be able to shed some light on the situation.
I was sure it was hardware until the system reinstall fixed it, but am now baffled as I can no longer replicate the fix.
I have not tried reinstalling the kernel but will at some point in the next day or so. I'd like to avoid switching back to WM to check if the problem persists, but may have to... we'll see. Doing everything I can to make this phone last until the Incredible month of February when I'm up for an upgrade.
dont know the issue resolution... but i have the same with my touch vogue.. and in the same 'area' apparently as well.
hard for me to hit the 'a' key on my keyboard. hehe
I'm glad to see I'm not the only one... anyone else?
Bottom right corner for me... I was able to calibrate around it but it took a few tries.
Sent from my Full Android on Vogue using XDA App
The sensitivity across my screen was inconsistent some time ago. I found that years of my abuse had taken a tole on the exterior of my phone. It eventually got worse and I bought a new housing (with a new digitizer) on ebay for a reasonable price. If it is hardware then it really isn't that hard to fix if you like taking things apart.
If you're sure that win mo accepts input from that part of the screen then nevermind my post. I would play with a painting app though and investigate the hardware further.
I may be talking a little out my a$$ with this part but.. is it possible that in calibrating your screen the os may change it's settings on how hard you have to press and such also. that may be how you got it working.
In any case, my investment in a hew housing was well worth it considering how modern my old phone has become thanks to the developers here.
gooph said:
I may be talking a little out my a$$ with this part but.. is it possible that in calibrating your screen the os may change it's settings on how hard you have to press and such also. that may be how you got it working.
Click to expand...
Click to collapse
In my case, no - when drawing a straight line down or across the screen, the line starts 'moving' away from the stylus (like the picture in the OP).
Gah... now it's shutting itself off randomly and the dead spot has grown. Not good at all.
Yeah, mine was better for a while then 'slid' again. I ended up swapping the digitizer with my other Vogue and things are back to normal.
Sent from my Full Android on Vogue using XDA App
I have another vogue, but am weary of doing anything like that. How hard was it to get done?
All you need to do is switch the front half of the housing rather than the digitizer itself- it's not hard. There's a teardown guide somewhere in the forum, Google Vogue teardown and it should be at the top.
Sent from my Full Android on Vogue using XDA App
The only thing that worries me is that my spare vogue exists because it was dropped in a muddy puddle. I'm hoping the water damage isn't too bad. Guess we'll just have to see.
it is really annoying
I have the exact same problem and I too thought it was a hardware issue till I saw this Thread. I was ignoring it till two days ago when it started really bugging me. Now, I don't even need to press any button and it automatically gets pressed around the curve and I have a google search box there, so it keeps on searching for eee or sss randomly and started draining my battery. Is there a proper fix for this?
I thought I'd chime in too... I could never seem to calibrate the touchscreen properly in either Android or Debian. Changing the screen resolution (i.e. msmfb scaling) seems to have no effect, whether it's 240x320 or 640x480. Any area within 5mm or so of the edges of the LCD will register as the edge, making "A" and several other keys on the virtual keyboard impossible to hit. Passing calibration values to the kernel didn't seem to fix anything, but it's possible I was using them the wrong way...
i have the same kind of problem on my Kaiser... i think its realted to hardware... either the housing or the digitizer...
I am experiencing the same problem on X10 mini pro. the same screen spot exactly, i have to try very hard to get z or x or shift to work. Sometimes when I try locking the screen and unlocking it back, it works.
update
so after a very long time with this problem i decided to change the digitizer and problem is gonne. visualy the broken digitizer had nothing wrong with it. The fix was fairly easy though, there is no glued parts involved into getting a new digitizer on the u20i.
Touch Screen
I just bought a brand new Cubot One and it looks more than perfect! It has just a little problem with the touch screen ( I think its the software, need ROM change). There is a dead line on the right side of the screen that touch doesn't work at all. Any solutions? Anyone faced that before? Can I fix it myself or do I have to send it back for replacement? Is there any video or guide that shows its done?
I uploaded a video on YouTube to show the problem but i cant post it yet.. (new member)
You can write "Cubot One touch screen problem" and it's the 1st one.
Thank You!
I only discovered the touchscreen issue yesterday doing the test of the other thread. So, i would like to every z1 owner to answer this pool to know how bad things are and if we can try to find a solution, since i think Sony won't.
So, please answer the poll and post any useful information. I'll start.
My phone model is C6943, I currently don't use case and I'm using a screen protection. I can do the xperia touchscreen test without touching the phone body without problem and also doesn't have problem with pattern password.
ffp. said:
I only discovered the touchscreen issue yesterday doing the test of the other thread. So, i would like to every z1 owner to answer this pool to know how bad things are and if we can try to find a solution, since i think Sony won't.
So, please answer the pool and post any useful information. I'll start.
My phone model is C6943, I currently don't use case and I'm using a screen protection. I can do the xperia touchscreen test without touching the phone body without problem and also doesn't have problem with pattern password.
Click to expand...
Click to collapse
Pool? I think you mean "poll"
My 6902 is completely screwed. At first I used a screen protector and the problem wasn't too bad. Then I removed it when I took the phone in to get another issue fixed and soon after that the problem got very bad. I was traveling so couldn't go back to the service center. Now it's a bit better, randomly works and randomly doesn't. When I was home in cold weather though it seemed a lot worse than it is now that I'm back in India where it's warm. Not sure if temperature is a factor, or could be conscience. But a few weeks ago it was so bad you couldn't type even a two letter word using Swype.
Also, I now have a part of my screen in the form of a horizontal line where touch doesn't work at all. No single touch and no drag. Completely dead. Taking it to the service center soon.
You should vote on the first option, then
Guys, check my post "News from whats is causing touch screen problem" to see if is your case!
ghostman2 said:
Guys, check my post "News from whats is causing touch screen problem" to see if is your case!
Click to expand...
Click to collapse
It's not.
I got problem unlocking with patterns, scrolling pages and when I play some games after few minutes it stop working so I voted the first option. My phone is back to Sony, I hope they know what to do and at last it's Made in China.
Please, post if you use case and screen protections too. This could help understanding the problem.
Additional data : Z1 is being handled in a leather case, back and screen protector removed ( not the one with the logo, the plastic ones that makes your camera blurry )
Touchscreen problem seen in the game Alien Shooter, after some playing, the touch screen becomes less and less responsive ( i tap a button to shoot and use some onscreen joystick to move ) - both become unresponsive/less responsive as you play and the phone gathers some heat ( you can feel the touchscreen becoming hotter )
i have a simple tpu case, i had a bit of problem when playing all touch-based games (not ones with gyro like asphalt).
ever since i got the case it's better, i have the ASF and nillkin matte screen protector
ffp. said:
Please, post if you use case and screen protections too. This could help understanding the problem.
Click to expand...
Click to collapse
I did not use any case just a chip screen protector. Anyway on a good healthy touch screen the screen protector should not influence the touch screen respond.
Hey guys, I have also this touchscreen issue, and I would appreciate if you give a feedback about warranty service, if sony accepted the problem and replaced a touchpanel or not, and also if the replaced touchscreen is better or not. I´m also thinking about sending it back for warranty repair.
I have also found that my phones touch screen is temperature sensitive, when it get cold or warm it just refuses to detect touch actions. Try it yourself put the phone into cold/hot water for 5 second, take it out, quickly clean the display from water and test the touchscreen. I first tought this behavior is normal and I didn´t cared until I started to play games. After 15minutes of playing the touchscreen bug every time appears. But also after a while its randomly disappears. So this thing is strange. (the bug appears identically also when I have my phone in a plastic case)
Vippo321 said:
Hey guys, I have also this touchscreen issue, and I would appreciate if you give a feedback about warranty service, if sony accepted the problem and replaced a touchpanel or not, and also if the replaced touchscreen is better or not. I´m also thinking about sending it back for warranty repair.
I have also found that my phones touch screen is temperature sensitive, when it get cold or warm it just refuses to detect touch actions. Try it yourself put the phone into cold/hot water for 5 second, take it out, quickly clean the display from water and test the touchscreen. I first tought this behavior is normal and I didn´t cared until I started to play games. After 15minutes of playing the touchscreen bug every time appears. But also after a while its randomly disappears. So this thing is strange. (the bug appears identically also when I have my phone in a plastic case)
Click to expand...
Click to collapse
For me the warranty worked perfectly, i changed the phone 3 times until get a working one, i called Sony, discribed my problem and they changed for me, only 2 days for the change. BUT i recorded the problem and sent to them, so they accept the change.
Vippo321 said:
Hey guys, I have also this touchscreen issue, and I would appreciate if you give a feedback about warranty service, if sony accepted the problem and replaced a touchpanel or not, and also if the replaced touchscreen is better or not. I´m also thinking about sending it back for warranty repair.
I have also found that my phones touch screen is temperature sensitive, when it get cold or warm it just refuses to detect touch actions. Try it yourself put the phone into cold/hot water for 5 second, take it out, quickly clean the display from water and test the touchscreen. I first tought this behavior is normal and I didn´t cared until I started to play games. After 15minutes of playing the touchscreen bug every time appears. But also after a while its randomly disappears. So this thing is strange. (the bug appears identically also when I have my phone in a plastic case)
Click to expand...
Click to collapse
Same here. I sent my phone back last week to the store where I bought it 2 months ago. They will send the phone to Sony Center but the time for repair or replace the device will not be 2 or 3 days but from 2 weeks to no eta. When the phone will come back to the store they will send the phone to me. I will post if the problem persist or not.
The problem is if they return a phone with the same problem.
ffp. said:
The problem is if they return a phone with the same problem.
Click to expand...
Click to collapse
They should be aware about this issue even on the new device so at this time they probably will check that but if they return a phone with the same problem, I will send it back again like many did. Someone had to replace the phone 3 times and I will do the same.
IYeah, you will be a long time without your phone though. I think I'll wait a bit since i rarely get the error and actually only when i try to reproduce it. How bad was yours?
ffp. said:
IYeah, you will be a long time without your phone though.
Click to expand...
Click to collapse
What I can do, I want a fully working Z1, I paid for it.
ffp. said:
I think I'll wait a bit since i rarely get the error and actually only when i try to reproduce it. How bad was yours?
Click to expand...
Click to collapse
I was able to reproduce the problem in many ways, Touch Screen Test, Opening the phone with Patterns, Scrolling Pages or with Launcher instead of switch the page it was opening the applications and at last when I was gaming at one point the touch stopped working and I had to wait, so this made my mind to send it back. On daily use was all ok but in some circumstances was frustrating.
i had the problem with cm11. and when I retored to stock then the problem was gone:S
I'm on stock and I got the problem.
Today for the first time I got the problem when writing on handrite. So I thought about using my phone warranty to get anotehr one. But it don't always fails when i do the method to reproduce it. So, how do you test if your new phone is working and how do you prove that it isn't? I mean what if i take the phone to warranty and it works?
And for you who already changed phone, it is working?
ffp said:
'm on stock and I got the problem.
Today for the first time I got the problem when writing on handrite. So I thought about using my phone warranty to get anotehr one. But it don't always fails when i do the method to reproduce it. So, how do you test if your new phone is working and how do you prove that it isn't? I mean what if i take the phone to warranty and it works?
And for you who already changed phone, it is working?
Click to expand...
Click to collapse
For me after the 3rd change is working now, here is what i did: i recorded the error and send it togheter with the phone. They saw the video and changed imediately.
Sent from my C6943 using xda app-developers app
Did youu made the method to reproduce and it didn't failed? For how long do you have the 3rd phone?
Hello lovely people of XDA.
Both my wife and me have the Z1, i for my part have experienced screen self cracking and now she is experiencing touch malfunction.
It acts out from time to time, making typing a pain in the a** and playing games even more dificult.
F.ex. if she presses the F key, it registers the D etc.
Ive made a video of this availible here:
http://youtu.be/McGnrGfVpq8 (Sorry about the music, but there was too mutch background noise).
This happens on the home screen, during Candy Crush(yeah i know) and during texting.
Ive repaired the phone twice(previous and newest firmware) via Sony PC Software and still its no good.
It even acted out on the first boot.
Has anyone ever seen anything like this?
Can't seem too find any solution.
CreeVal said:
Hello lovely people of XDA.
Both my wife and me have the Z1, i for my part have experienced screen self cracking and now she is experiencing touch malfunction.
It acts out from time to time, making typing a pain in the a** and playing games even more dificult.
F.ex. if she presses the F key, it registers the D etc.
Ive made a video of this availible here:
http://youtu.be/McGnrGfVpq8 (Sorry about the music, but there was too mutch background noise).
This happens on the home screen, during Candy Crush(yeah i know) and during texting.
Ive repaired the phone twice(previous and newest firmware) via Sony PC Software and still its no good.
It even acted out on the first boot.
Has anyone ever seen anything like this?
Can't seem too find any solution.
Click to expand...
Click to collapse
Theres a well documented thread about touchscreen issues, I myself was one of the people it affected, your problem sounds slightly different.
The method to test was put the phone on a flat surface and make contact with the screen, move around and if you notice a break in contact then you more than likely have the bug.
Holding the metal frame of the phone in your hand eradicated the issue for some (me included) but it was certainly a pain.
My problem went away on it's own but some weren't so lucky.
Have a search for the thread in here, it's more than likely still active.
If nothing helps from that thread then it's more than likely a case of doing a warranty repair. (if it's the same issue)
Hello there and thank you for your reply.
As it seems to me there has been no solution to the problem, ive tried holding the phone without a case and the problem persist.
People are talking about the new update fixing it, but ive tried both updating and reseting the phone so that did not do anything.
It seems like the only thing to do is to send it in for a warranty repair.
With my self cracking the workshop told me that some of the frames where faulty placed in the factory and therefore might crack the screen after a long time under pressure.
Perhaps this is related somehow, though it feels and looks like a software bug.
Thank you for your reply, i'll be sure to keep a look out on that thread. (i found it now, but i could not find it before i posted this :S)
Thanks again
The kitkat update was rumored to remedy these touch screen issues. Have you updated? My C6906 was giving me occasional touch screen issues but they are non-existent after updating.
Sent from my C6906 using XDA Premium 4 mobile app
Yes i have installed Kit Kat, seemed to help at first but started acting out again the same day.
I even did a factory reset with newest firmware downloaded through PC Companion.
I'll keep looking around and post my findings.(If any)
Update:
So we both sent our phones to the service center and sold them right afterwards. Could not find a solution for the problem and the service center ended up replacing my handset and my wifes screen.
I now have a Nexus 6(it's so fantastic!) and she has an iPhone6 plus(Blaaarh...)...