cannot receive/make calls while on LTE - Galaxy Note5 Q&A, Help & Troubleshooting

Hi all,
I am very new to my Note 5 Sprint version. This is on Virgin Mobile Canada
I have been unable to make or receive phone calls while on LTE. When I switch the preferred network to GSM/CDMA, I can make/receive calls but I cannot get onto LTE, stuck at 3G
Can anyone help me on this one?
Regards

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if there's no umts coverage, the mobile connects without any problems to the network but i can't make any calls and receive any call.
the simcard is ok, in an other mobile it works witch gsm.
if i use another gsm-only simcard with the diamond no network is found.
if already flashed it with the newest rom of the htc-website.
any ideas ?
dave
i got mda compact iv from t-mobile uk...i am not sure what the problem is, but cannot make any calls or receive calls. had the phone for a month with no problem, just yesterday something happened...any ideas, pls?

[Q] Do you have a T-Mobile Tab making phone calls on the Mobilicity Network in T.O?

Is it even possible?
How so?
All I have is data and texting capabilities...
See the thread T-mobile modem switcher.

Accepting calls when in 4G mode

I'm having some issues receiving phone calls when I'm in 4G mode - I'm aware of the fact that voice over lte doesn't work yet, however in my understanding the phone should quickly switch to 3g mode and accept the incoming call, right?
Apparently my P7-L10 has trouble with that. It just doesn't switch, and the incoming call goes to voicemail.
Is that normal? Is there any fix to make the device switch to 3g mode quicker upon a call?
Running B135 rom, rooted.
GawDroid said:
I'm having some issues receiving phone calls when I'm in 4G mode - I'm aware of the fact that voice over lte doesn't work yet, however in my understanding the phone should quickly switch to 3g mode and accept the incoming call, right?
Apparently my P7-L10 has trouble with that. It just doesn't switch, and the incoming call goes to voicemail.
Is that normal? Is there any fix to make the device switch to 3g mode quicker upon a call?
Running B135 rom, rooted.
Click to expand...
Click to collapse
I'm having fine calls when I'm on 4G. (Milan, north Italy). Perhaps your city has too few 4G antennas and doesn't have stable 4G signal so it switches back and forth to 3G while you're having a call?
vEEGAZ said:
I'm having fine calls when I'm on 4G. (Milan, north Italy). Perhaps your city has too few 4G antennas and doesn't have stable 4G signal so it switches back and forth to 3G while you're having a call?
Click to expand...
Click to collapse
I don't think that's the issue, 4G coverage here is pretty amazing.
GawDroid said:
I don't think that's the issue, 4G coverage here is pretty amazing.
Click to expand...
Click to collapse
Forget what I wrote, I forgot that voice calls don't have to do anything with LTE, lol.
Anyway I'm having fine calls with 3G or 2G, have you tried doing a nandroid backup and start over to see if the problem occurs also in fresh state?
Fine calls with 3g or 2g here as well.
Except when I'm on 4G - nobody can reach me, it all goes to voicemail...
I could say I started fresh - I did a factory reset and a clean wipe 3 days ago, but I haven't noticed the issue untill yesterday.
On a French, people reported issues with calls in 4g covered area, but it seems that the problems come from network, not from the phone. The issues appear only in certain areas with one operator, and some other phones behave in same manner. Perhaps you need to check with another SIM card from another operator.
hello,
I encounter the same problem receiving my incoming calls in automatic mode 4G 3G 2G redirected my mail. When I'm on automatic 3G2G no problem.
I'm B133 update. 4 months no problem. Since mid-October the problem occurred.
My operator is Virgin Mobile. P7 smartphones, antennas or operator?
The rocker 4G 3G to receive calls no longer made. Tried my sim card on a S5 and a LG G2 and the problem is the same.
After several calls to my operator solution but not another concern, I have to connect data to receive my calls 4G 3G 2G automatic.
I'll try to go B121 update or réinisilisation P7.
If no solution change operator before trying their sim card lent by friends subscribers home.
Translated by Google. French to English.
@@+++++++
Reg

cant receive and make calls when connected to LTE

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The international versions don't have VoLTE enabled. Not sure how to enable it. Mine also doesn't have WB-AMR (HD Voice) enabled either.
Thus, calls need to be switched through the HSPA network and can't be routed while connected to LTE. Essentially when making a call your phone switches and tries to register on HSPA, quickly.

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