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Hi!
I first noticed this problem yesterday. After turning the device off, I had trouble turning it back on again. It booted, but before showing the Windows Mobile logo, it "crashed" (went black) and rebooted again.
It kept doing this, so I unplugged the battery for a minute, put it back in, plugged in the power cord and then it was fine.
This afternoon I turned my phone off, and right after that tried to turn it on again. No way...
It starts, and the backlight is at 100%. After 2 seconds it shows "smart mobility". 5 seconds later it shows R/G/D with numbers in the right bottom corner. Then after 10 seconds the backlight dims, and nothing happens at all.
I tried charing the battery fully before trying again. I had it both connected to a low power source (USB) and a 220V socket. I removed the battery several times, and tried to reset the device too. I also tried to start w/o battery, but it refuses. I also tried starting with and without MiniSD card and SIM. No difference.
No custom ROM installed. The device worked fine for more than 2 years now. Never had any trouble like this.
Now what?
Thousands of members online, but still no reply at all?
I didn't read your whole post, but, try another battery.
Eagle Creek said:
Hi!
I first noticed this problem yesterday. After turning the device off, I had trouble turning it back on again. It booted, but before showing the Windows Mobile logo, it "crashed" (went black) and rebooted again.
It kept doing this, so I unplugged the battery for a minute, put it back in, plugged in the power cord and then it was fine.
This afternoon I turned my phone off, and right after that tried to turn it on again. No way...
It starts, and the backlight is at 100%. After 2 seconds it shows "smart mobility". 5 seconds later it shows R/G/D with numbers in the right bottom corner. Then after 10 seconds the backlight dims, and nothing happens at all.
I tried charing the battery fully before trying again. I had it both connected to a low power source (USB) and a 220V socket. I removed the battery several times, and tried to reset the device too. I also tried to start w/o battery, but it refuses. I also tried starting with and without MiniSD card and SIM. No difference.
No custom ROM installed. The device worked fine for more than 2 years now. Never had any trouble like this.
Now what?
Click to expand...
Click to collapse
Have you try a hard reset to this point. or re-flashing your device
No, since that would make me lose my text messages. And I hoped you had an idea.
Eagle Creek said:
No, since that would make me lose my text messages. And I hoped you had an idea.
Click to expand...
Click to collapse
Try another battery then, as ChumleEx recommends. If not, then you will need to perform a hard reset or reflash
Device: HTC One (M7) Stock ROM
A few days ago, my never rooted, stock firmware, no unlocked boot loader, no custom ROM, never dropped HTC One (M7)'s battery died. Plugging in the charger had no effect, absolutely NOTHING. Tried 6 different cables and 9 different locations to charge it, nothing. Waited a while, dying in desperation. Then after so much of panic, I plugged it again, and randomly it started charging. But the charging had a loop - showed a bright orange LED with the power symbol on a battery for about 5 seconds, then a dim orange LED with the green battery charging, and a number, for about 10 seconds. The loop kept repeating. Eventually I could turn it on till the (incredibly low capacity) battery could live. So I did about 10 resets to it, and the situation would not improve.
Since my phone just decided to do this to me just before a long journey of mine, I was quite upset, and eventually infuriated to the limits. I decided to take it along and try different things to it - tried, tried, cleaned the ports, searched the net, nothing.
One fine day it decided to break the loop - now it charged, but only when off.
And today again its started the loop.
And here I am, begging for some help. I'm starting to hate this device now. Please help me.. :crying:
P.S. : I played a lot of Clash of Clans on the phone - it heated up a lot. Hope the info helps (Possible corrupted overheating charge instructions of the phone,etc.)
please help i love this phone cant lose this at all
AnubhavSaxena said:
Device: HTC One (M7) Stock ROM
A few days ago, my never rooted, stock firmware, no unlocked boot loader, no custom ROM, never dropped HTC One (M7)'s battery died. Plugging in the charger had no effect, absolutely NOTHING. Tried 6 different cables and 9 different locations to charge it, nothing. Waited a while, dying in desperation. Then after so much of panic, I plugged it again, and randomly it started charging. But the charging had a loop - showed a bright orange LED with the power symbol on a battery for about 5 seconds, then a dim orange LED with the green battery charging, and a number, for about 10 seconds. The loop kept repeating. Eventually I could turn it on till the (incredibly low capacity) battery could live. So I did about 10 resets to it, and the situation would not improve.
Since my phone just decided to do this to me just before a long journey of mine, I was quite upset, and eventually infuriated to the limits. I decided to take it along and try different things to it - tried, tried, cleaned the ports, searched the net, nothing.
One fine day it decided to break the loop - now it charged, but only when off.
And today again its started the loop.
And here I am, begging for some help. I'm starting to hate this device now. Please help me.. :crying:
P.S. : I played a lot of Clash of Clans on the phone - it heated up a lot. Hope the info helps (Possible corrupted overheating charge instructions of the phone,etc.)
Click to expand...
Click to collapse
I am having the same exact problem right now. its very annoying. I have to drain the whole battery to charge it again. and its in that loop that you mentioned. plus it does not charge when you put it on charge when its on. it doesnt even have that charging light. it only charges itself if its off and if there is no battery left, i have to put it on charge by draining the whole battery by using apps and stuff and i am so pissed right now i cant find a solution to this. Did you find a solution on how to get this fixed?
I am currently having a similar problem where I can only charge my phone if off. Hopefully someone can help!
[SOLVED]
parthami said:
I am currently having a similar problem where I can only charge my phone if off. Hopefully someone can help!
Click to expand...
Click to collapse
I have found a solution to this. I am really happy since i am able to use my phone again.
Let me state what exactly i was going through.
I had to use the phone till it actually turned off completely consuming the whole battery and it was very frustrating because i had to deliberately use the phone till the phone shuts down and charge it. And once it started charging, it has a weird stupid way of charging. It shows that its charging and it goes off, comes back on and shows its charging, then it goes off... When it goes off the red light goes away...then comes back on.
I've read other threads and forums about people having the same issue. Others say they're not even able to connect their phones to the computer. You all should try connecting your phone to a computer and check if its able to transfer data.
If that happens, then you're saved. Because this really worked out for me.
Now, i'm not really sure what kind of bug this is, but here's how you fix this.
If you're able to transfer data to your phone, you must browse your phone on the computer and copy a file (or a couple of files - in my case i transferred a movie folder that had a couple files in it)
And guess what..i put it on charge and started charging like normal oh my god i was happy as hell
Thanks. I hope the same works for you all, people have been saying you have to clean the charging port but not really
trapboi187 said:
I have found a solution to this. I am really happy since i am able to use my phone again.
Let me state what exactly i was going through.
I had to use the phone till it actually turned off completely consuming the whole battery and it was very frustrating because i had to deliberately use the phone till the phone shuts down and charge it. And once it started charging, it has a weird stupid way of charging. It shows that its charging and it goes off, comes back on and shows its charging, then it goes off... When it goes off the red light goes away...then comes back on.
I've read other threads and forums about people having the same issue. Others say they're not even able to connect their phones to the computer. You all should try connecting your phone to a computer and check if its able to transfer data.
If that happens, then you're saved. Because this really worked out for me.
Now, i'm not really sure what kind of bug this is, but here's how you fix this.
If you're able to transfer data to your phone, you must browse your phone on the computer and copy a file (or a couple of files - in my case i transferred a movie folder that had a couple files in it)
And guess what..i put it on charge and started charging like normal oh my god i was happy as hell
Thanks. I hope the same works for you all, people have been saying you have to clean the charging port but not really
Click to expand...
Click to collapse
I have the very same problem, my phone will only charge when the battery is completely drained, now i have like 25% and tried your way, my pc doesnt detect the phone :/
I tried with and withouth usb debug mode. :crying::crying::crying::crying:
Is this a sotware problem i guess? it wouldnt charge at all if it was hardware right?
Just checked and my phone now says "the usb host cable is plugged in, cant charge the device"
.
Laderiva said:
I have the very same problem, my phone will only charge when the battery is completely drained, now i have like 25% and tried your way, my pc doesnt detect the phone :/
I tried with and withouth usb debug mode. :crying::crying::crying::crying:
Is this a sotware problem i guess? it wouldnt charge at all if it was hardware right?
Just checked and my phone now says "the usb host cable is plugged in, cant charge the device"
Click to expand...
Click to collapse
I'm not sure how are you NOT able to get it connected to your computer. Since i connected it to the computer, it didn't start charging but it allowed me to transfer files. And so i did. You might wanna change the cable and check if its letting you connect to your PC.
So far its working perfectly alright. I don't have a problem as such. And wait, you could install a file manager and move a couple files around. Maybe delete some files or download some files and try.
I Hope it works for everyone who's getting this problem. I know its not a hardware problem and HTC support sucks BIG time. i don't even have htc headquarters so i couldn't get it replaced, bad. but if your phone is under warranty you must get it replaced :laugh:
trapboi187 said:
I'm not sure how are you NOT able to get it connected to your computer. Since i connected it to the computer, it didn't start charging but it allowed me to transfer files. And so i did. You might wanna change the cable and check if its letting you connect to your PC.
So far its working perfectly alright. I don't have a problem as such. And wait, you could install a file manager and move a couple files around. Maybe delete some files or download some files and try.
I Hope it works for everyone who's getting this problem. I know its not a hardware problem and HTC support sucks BIG time. i don't even have htc headquarters so i couldn't get it replaced, bad. but if your phone is under warranty you must get it replaced :laugh:
Click to expand...
Click to collapse
Hi! so you are saying that if i move some files from the computer to the phone it might get fixed? Well, i cant plug it to the computer, it just doesnt recognize the phone, if i plug it when the phone is on the pc doesnt show anything and the phone doesnt charge or anything, just like when trying to charge it with the ac charger, if i plug it with to the pc with the phone off then it shows a message that doesnt recognize the device, and the phone doesnt even charge aswell...
Right now the only fix i have found is to solve the problem of having to drain the battery in order to charge the phone, now i fixed it unticking the fastboot option in energy, now i can charge with any % but the phone must be off. Btw it gets a lot of heat while charging it this way... idk if its normal, i heard that because the aliminium case it gets more heat than normal plastic cases.
Thanks for your reply, ill try to connect the phone to the pc a few more times.
Hello guys , , I have the same problem , charging the M7 (On stock rom), I have tried many things ,roms and kernels , currently I managed to make it charge with the screen on with some conditions..
I installed SLIM ROM from their site (4.4.4) . To charge the phone with screen on I have to check "screen on while charging" (because if the screen goes off it stops charging /same thing if somebody is calling me )
To Charge my phone I just need to Reboot normally and charge it ( if you install this rom Activate the sound for the ac plug/unplug so you can know if it is charging well or not )
Eaven if i have to do these things its better then the OFF mode .
Hope It helps .
HTC M7 Only charges when it's off and the laptop can't recognize the device.
Hello, I've had this HTC M7 since last year. It's worked perfectly until a couple days ago.
The phone will not charge when it's on. It only charges when it's off. Also, my laptop won't recognize the device. I've tried with a couple different AC chargers, but no luck.
Sometimes my phone says "CAN'T CHARGE WHILE IN USB HOST MODE," and I don't know how to take it out of USB Host mode? I'm guessing this is a problem with the software. Before this happened the phone worked flawlessly.
Any help, please??!!
alexandru.j91 said:
Hello guys , , I have the same problem , charging the M7 (On stock rom), I have tried many things ,roms and kernels , currently I managed to make it charge with the screen on with some conditions..
I installed SLIM ROM from their site (4.4.4) . To charge the phone with screen on I have to check "screen on while charging" (because if the screen goes off it stops charging /same thing if somebody is calling me )
To Charge my phone I just need to Reboot normally and charge it ( if you install this rom Activate the sound for the ac plug/unplug so you can know if it is charging well or not )
Eaven if i have to do these things its better then the OFF mode .
Hope It helps .
Click to expand...
Click to collapse
cathesys said:
Hello, I've had this HTC M7 since last year. It's worked perfectly until a couple days ago.
The phone will not charge when it's on. It only charges when it's off. Also, my laptop won't recognize the device. I've tried with a couple different AC chargers, but no luck.
Sometimes my phone says "CAN'T CHARGE WHILE IN USB HOST MODE," and I don't know how to take it out of USB Host mode? I'm guessing this is a problem with the software. Before this happened the phone worked flawlessly.
Any help, please??!!
Click to expand...
Click to collapse
It can sometimes be caused by a defective usb port on the phone, does your port looks damaged? Boot your phone in safe mode and check if its doing the same thing.
I've already done that and it doesn't work.
I really don't know what the issue is? I mean this is a perfectly working unlocked HTC M7.
I've turned if off multiple times and even wiped it clean twice. I don't know what else it could be.
I mean it's been working perfectly since I got it.
But as I mentioned earlier it will only charge while the phone is off. And my laptop can't recognized it either.
It only appears and "Unknown Device."
But even when it is off it charges for a bit and then it completely stops.
Then you see the battery logo and then it starts charging again. But it repeat that same process throughout the whole time. So, it can never reach to 100%.
As I've mentioned before I've never really had this problem.
I've been looking for hours on the internet and so far nothing seems to work. There was an app I saw on to access engineer mode or something, but for some reason I can't use that app because it says that I'm missing another application.
Any thoughts??
alray said:
It can sometimes be caused by a defective usb port on the phone, does your port looks damaged? Boot your phone in safe mode and check if its doing the same thing.
Click to expand...
Click to collapse
I have the same problem, it can't charge, PC don't recognize when the phone is on android, but when i boot into recovery everything work fine (charge or data move to PC), so far i could't find any way better.
Hi,
had same problem.
Clearing system cache helped in my case.
Related cause for the trouble seem to be a couple of OTA upgrades I did recently.
(I was on a pretty old version.)
I noticed that there was something wrong while upgrading.
Even though the phone was connected to the charger while the whole upgrade process,
battery level went down...
The following procedure is your own risk!
Be careful not to choose any options that wipe all your data or factory reset your device.
This is how I cleared the system cache :
Boot into recovery (hold both volume-down and power buttons for ~30 seconds until menu shows - )
Press volume-down to choose RECOVERY and press power button.
Be patient ~60 seconds until menu appears.
Choose wipe cache partition and press power button.
Choose reboot system and press power button.
I hope this helps you.
Thanks
v
The phone (C5303 - Stock ROM - Locked BL - No Root) was working normally. The last time I checked, it had 60% battery.
The phone suddenly stopped working.
I tried to turn on the phone. Nothing Happened.
I tried to hard reset. Nothing Happened.
I even tried to charge the phone... Even the red illumination light was not working!! Hence, nothing happened at all.
I couldn't find a solution to this...Please help!! :crying: :crying:
karan11000 said:
The phone (C5303 - Stock ROM - Locked BL - No Root) was working normally. The last time I checked, it had 60% battery.
The phone suddenly stopped working.
I tried to turn on the phone. Nothing Happened.
I tried to hard reset. Nothing Happened.
I even tried to charge the phone... Even the red illumination light was not working!! Hence, nothing happened at all.
I couldn't find a solution to this...Please help!! :crying: :crying:
Click to expand...
Click to collapse
I would suggest for you to first, hold the off button under the battery cover for about 20 seconds. This might stimulate "battery removal" on the SP. Afterwards, try plugging in the wall charger and see if the device react.
TechnoSparks said:
I would suggest for you to first, hold the off button under the battery cover for about 20 seconds. This might stimulate "battery removal" on the SP. Afterwards, try plugging in the wall charger and see if the device react.
Click to expand...
Click to collapse
I tried doing that.
Still nothing happened!!
:crying:
Let it charge using a wall socket for atleast 12 hours!
Gamm86 said:
Let it charge using a wall socket for atleast 12 hours!
Click to expand...
Click to collapse
Did that. Still no change.
No red LED light, no vibration, even the screen is not on.
If pressing the yellow button on the back for 10 seconds doesn't work after charging it for 12 hours, you either have a faulty charger or a dead phone. (hardware failure)
Last chance would be to use a different charger. If that doesn't work, you will have to return your phone and file a warranty claim if you have NOT unlocked your bootloader nor rooted it.
Should you have rooted or unlocked your phone then I can only suggest visiting this link: http://tinyurl.com/n35lsjn
Gamm86 said:
If pressing the yellow button on the back for 10 seconds doesn't work after charging it for 12 hours, you either have a faulty charger or a dead phone. (hardware failure)
Last chance would be to use a different charger. If that doesn't work, you will have to return your phone and file a warranty claim if you have NOT unlocked your bootloader nor rooted it.
Should you have rooted or unlocked your phone then I can only suggest visiting this link: http://tinyurl.com/n35lsjn
Click to expand...
Click to collapse
Well, it's definitely not rooted or unlocked. And it's warranty has been expired (more than 1 year old).
I guess I'll go the Sony service center or else, the championship!!
Thanks for the support anyways!! :good:
Hi,
Couple of days ago same happened to me.
I just took phone to hand and realized that its completely dead. Just like this, without a reason. No vibrations, led blinks, no reaction for any button combinations, plug-in charger and so on.
After a long time of fighting, reading forums, youtube clips etc. something started to change and prevented me to buy another phone.
First symptom was that in time where power button is pressed the red light had blinked two times shortly and then again and again. When button had been released again nothing.
Then I've been trying to connect phone to PC in flashmode. It has failed but I've observed that right after usb connector is plugged, windows knows that something has been connected ( "USB device connected" sound) but 2 -3 seconds later
disconnected ("USB device disconnected sound"). In this moment PC companion even was able to complete step "connect the device" but right after that it returned error (disconnect device, connect again and try again).
Then I connected phone to wall charger again. Now, when I do this, in first moment i see short blink of red light and immediately after this it starts to shine constantly for a couple of minutes. After that red light goes out for another couple of minutes and whole sequence repeats again and again in loop (short red light -> long red light-> no light).
I've red somewhere that constant red light means that phone battery has not enough power even to run charging mode via kernel (not enough power to run kernel). The suggestion is to be patient and charge the phone via wall charger for 15 or 20 hours, what currently happens. I'm still waiting for miracle. I could buy new battery but I wouldn't like to do this for nothing.
If you have any suggestions or advices/confirmation what the red light sequence means please feel free to comment @karan please share with us the result of service intervention and root cause of issue if possible. Thx in advance.
ps. additionally I've discovered that usb cable which I used is broken. different phone connected via this cable to pc is not recognized (nothing happens) but under another cable it does normally. It might be the reason of problems but I have no Idea if it could result the battery dead.
Hi,
Anyone knows if phone should work without battery? I've seen such information on polish android forum however when I unplugged the battery and plugged charger nothing happened. Only one short red blink and then nothing. If phone should work in such state it means that my problem is not related to battery.
My Xperia Z will not boot; the red LED flashes three times when I attempt to turn it on. I have tried resetting using the power button and volume up (most of the time it does not produce a response, but if it is plugged into my computer it will, where the LED will only turn off for maybe two seconds before coming back on), I have tried unplugging the battery (I have done this multiple times and on two occasions left it unplugged for over a week), I have tried flashing multiple different firmwares through Flashtool (they flash successfully but the phone still does not boot) and I have tried charging it for days and even a week one time with different chargers, but it still refuses to turn on.
This issue first occurred after I replaced the antenna flex cable and the buttons/microphone flex cable due to accidentally breaking them whilst replacing the LCD. I think this issue may have started because the battery was only on 7% when I disconnected it to replace the two parts, but I fail to see how this would discharge the battery so much? I am willing to purchase another battery if I can be certain that it will fix this issue.
Unlike some on this forum in other threads I have read through, the Sony logo does not come up at all, the screen is black the entire time. Also, when plugged into my Windows 8.1 laptop the computer tries to install drivers and says that it does not recognize the device "USB device not recognized" "The last USB device you connected to this computer malfunctioned, and Windows does not recognize it". When now attempting to put into flashmode connecting it to a USB 2.0 port the phone does not respond for five seconds, then the LED flashes green then red immediately after, before the LED goes off again, then the firmware is flashed (successfully). Attempting to put the phone into flashmode when connected to a USB 3.0 port will only result in the LED turning red.
Thanks for your time, this is really frustrating me, and any help would be greatly appreciated
Help please, anyone?
Sometime i wake up and my phone is turned off , when i try to turn it on it flashes 3 red lights , charging would make it turn on , so 3 red flashes is from battery and since you can successfully flash frimware than it is not bootloader problem , it is either battery or something else is destroyed inside your phone , first try another ftf
elias234 said:
Sometime i wake up and my phone is turned off , when i try to turn it on it flashes 3 red lights , charging would make it turn on , so 3 red flashes is from battery and since you can successfully flash frimware than it is not bootloader problem , it is either battery or something else is destroyed inside your phone , first try another ftf
Click to expand...
Click to collapse
Thanks, I have tried two alternate ftf files with no luck, but I will try a third and see how that goes Yeah, it's okay if the current battery is faulty and buying a new one that will fix the problem, but I don't want to waste money if that isn't the problem
Do you have 12v car charger. Try to charge with it. Helped to wake up my phone last week after too much drain to the battery
My phone was not entering flashmode just before when I was trying to flash a different ftf file, so I wondered what would happen if I disconnected the battery, and then tried it. I first just connected the phone without the battery and got a solid blue light from the LED. Then when I tried entering flashmode without the battery connected it worked! So since I can successfully flash ftf files without the battery connected I'm assuming the issue is the battery, or could it possibly be the part of the motherboard which the battery connects to like this http://forum.xda-developers.com/xperia-z/help/hardware-fix-xperia-z-charging-booting-t2760911 ?
indycar said:
Do you have 12v car charger. Try to charge with it. Helped to wake up my phone last week after too much drain to the battery
Click to expand...
Click to collapse
I do have one somewhere, but I think it's broken The issue must be related to the battery or battery connection now, so I need to figure out which of the two it is before I take any further steps to fix it?
So I ordered a replacement battery and when first connected the phone would not turn on. After charging for a little while the LED went red, and the phone now vibrates when I attempt to turn it on and also when I try to reset it. So the vibrations feel correct (it vibrates once when turning on, once when volume up and power have been held for five seconds, and three times when volume up and power for ten or so seconds), but it still refuses to boot. I have tried three different chargers for extended periods of time, disconnecting and reconnecting the battery multiple times and have flashed a different .ftf file, but all to no luck. My Windows 8.1 laptop computer still says that the USB device is not recognised and nothing seems to be progressing
Is there anything more that I can do from here to try to fix it? Anything would be so greatly appreciated
Bump :fingers-crossed:
Mainboard may be broken.
I had this problem after flashing a wrong recovery but the symptoms were the same. I sent it to a repair center and they changed my mainboard and it worked fine so it could be possible that you've broken your mainboard in a way. (The reparation bill was paid by the warranty *horray*)
I hope you can understand what I'm trying to say.
Off topic: yay, it snows!
My Xperia Z1 died without reason. (Dead like in nothing happens, not even a led when connected to USB).
I tried everything to revive it. Finally, I opened it and removed the battery for 5 minutes. After that, at least the led showed a color when connected. But still cannot turn it on.
I tried with the Xperia Companion to "fix the phone", and the process worked well. But then, the phone still does not turn on.
When it is disconnected, nothing happens, it is just a brick. If it is connected, it turn on the LED in blue, but nothing else. Some times, after pressing power and the volume buttons, it shows the battery level.
Any help? I do not know what else to do.
Disconnect _wait for 1 minute and reconnect the battery connector,then connect the charger
Pwruser said:
Disconnect _wait for 1 minute and reconnect the battery connector,then connect the charger
Click to expand...
Click to collapse
Thank you for replying.
I did that already (5 minutes instead of 1), but did not work. At this point I started to think that it is a hardware problem, because when the cable is not plugged the phone does not turn on (and when it is plugged it only charge, or turn on in that bizarre Xperia flashboot mode).
maybe it is a battery problem which it damaged
Thanks for the reply. It doesn't seem so, because it does not start even when I remove the battery and try with the phone plugged.
Anyway, I already gave up on it.