Issue With Refurbished N910T - T-Mobile Galaxy Note 4 Q&A, Help & Troubleshooting

So, I bought a refurbished note 4 because it's basically a great mid-ranged device for 2017-2018 (bought it for 190USD). Now, I checked the IMEI via About Phone on the phone itself and it clears out with the TMobile IMEI checker, and TMobile representatives. Now, before getting to the issue, Metro rides on Tmobile's network so, you don't have to unlock TMobile devices just to jump on Metro.
Finally, here's the issue:
I tried to activate/change my device over the phone and gave the guy my IMEI to try to activate the Note 4. After a few moments of silence, the guy pops back in and says, "I can't activate your device, your device blocked."
My 2 questions:
How is my sim/device blocked when the IMEI is definitely clean?!
How do I remedy this issue?
Sent from my SM-N910T using Tapatalk

Soapy! said:
So, I bought a refurbished note 4 because it's basically a great mid-ranged device for 2017-2018 (bought it for 190USD). Now, I checked the IMEI via About Phone on the phone itself and it clears out with the TMobile IMEI checker, and TMobile representatives. Now, before getting to the issue, Metro rides on Tmobile's network so, you don't have to unlock TMobile devices just to jump on Metro.
Finally, here's the issue:
I tried to activate/change my device over the phone and gave the guy my IMEI to try to activate the Note 4. After a few moments of silence, the guy pops back in and says, "I can't activate your device, your device blocked."
My 2 questions:
How is my sim/device blocked when the IMEI is definitely clean?!
How do I remedy this issue?
Sent from my SM-N910T using Tapatalk
Click to expand...
Click to collapse
Did he tell you why it's blocked?

Edit

The guy told me it was network locked and told me that even though MetroPCS utilizes their towers, (TMO) the phone still had to be unlocked. However, I went to my local MetroPCS store yesterday and got it activated. Apparently the guy over the phone didn't know what he was doing and just made up some excuse.
Sent from my SM-N9300 using Tapatalk

:good:
Soapy! said:
The guy told me it was network locked and told me that even though MetroPCS utilizes their towers, (TMO) the phone still had to be unlocked. However, I went to my local MetroPCS store yesterday and got it activated. Apparently the guy over the phone didn't know what he was doing and just made up some excuse.
Sent from my SM-N9300 using Tapatalk
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Click to collapse

Soapy! said:
The guy told me it was network locked and told me that even though MetroPCS utilizes their towers, (TMO) the phone still had to be unlocked. However, I went to my local MetroPCS store yesterday and got it activated. Apparently the guy over the phone didn't know what he was doing and just made up some excuse.
Sent from my SM-N9300 using Tapatalk
Click to expand...
Click to collapse
These reps are morons! And he was probably trying to get you buy a new phone for commission or just plain idiot!
I use to do tech help for at&t. And most of the regular customer service reps don't actually know about phones. They are trained to use the pc software and read scripts. So go figure!
Glad you got it worked out!

aaron74 said:
These reps are morons! And he was probably trying to get you buy a new phone for commission or just plain idiot!
I use to do tech help for at&t. And most of the regular customer service reps don't actually know about phones. They are trained to use the pc software and read scripts. So go figure!
Glad you got it worked out!
Click to expand...
Click to collapse
I've heard of that before. I could do a better job that them, but it seems that being unethical is the way to go in these positions.
Sent from my SM-N935S using Tapatalk
^^ I'm on a custom rom that changes the device model to the S7 model number. Weird lol.

Related

To unlock or not to unlock that is the question

So I have a note 3 Att branded. And they are a bunch of A$$holes and willnot unlock the device because i am the second owner.
yes it has a clean Imei. So I have been debating on the option of Unlocking my device through a web site.
I currently use it with straight talk with the BYOP program so i use a ATT sim. But I have been having issues with MMS messages,
from what i have been reading this is mainly a ATT issue. so I thought if I use a Tmobile sim card it may correct the issue.
what do you think?
Just putting this out there in case it's remotely helpful for you, I went through that insanity with a preowned iPhone 4 from ATT that I wanted to use with T-Mobile and I solved it by going in the opposite direction. I went to T-Mobile. Might be the neighborhood but the nice people there pointed me to a nearby electronics store who also did cellphone unlocking and for a fee that I can't remember off the top of my head they used some internal system and got my phone factory unlocked within 24 hours, after ATT had told me that they wouldn't do it.
If you happen to live in New York I can tell you where I went, otherwise I can say go look for a local electronics store and see if they'll submit the request for you... Or ask at your local T-Mobile store whether they know a store who does unlocks. I don't understand enough about this stuff to explain but I can at least relay that it worked out well enough for me. The iPhone 4 worked fine with T-Mobile afterwards.
I have always used ebay or an "unlocking" site. I have used both methods quite a bit because I sell phones on ebay and I used to work for a friend that owns a couple prepaid phone/service stores. I also worked at a small tech repair store and did unlocks there as well. Anyway my point is that the government and the phone companies have made it a lot harder and more expensive to unlock newer phones. Also I would do your research on tmobile in your area before spending too much money on unlocking. It may be different for you but in my area tmobile and sprint suck as far as coverage. Plus tmobile doesn't have lte.
Sent from my SM-N900A using XDA Premium 4 mobile app
I really don't want to unlock unless I have to but I can't get mms messages and I didn't know if it was a att issue
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dyson77 said:
I really don't want to unlock unless I have to but I can't get mms messages and I didn't know if it was a att issue
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Click to collapse
How will unlocking help you get your messages?
Never mind I am stupid..
Wanted to take a moment and tell everyone. I ordered a new sim card. My network went from saying home in the upper left to att and everything is fixed I can get mms
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AT&T says it can't carrier unlock my GS5 Active bought on launch day

I got 2 GS5 that I paid full retail price for off contract and put on Straight Talk for AT&T and I i tried to request them to be unlocked via AT&T unlock Web page and several times it would error and say that the IMEI on both S5 Active's are not recognize. So I call AT&T support and apparently if you buy their phones out right and don't put them on Official AT&T Network then they can not unlock them..
This is total b/s.. Anyone else experience this same issue??
Sent from my HTC One_M8 using Tapatalk
scoot0073 said:
I got 2 GS5 that I paid full retail price for off contract and put on Straight Talk for AT&T and I i tried to request them to be unlocked via AT&T unlock Web page and several times it would error and say that the IMEI on both S5 Active's are not recognize. So I call AT&T support and apparently if you buy their phones out right and don't put them on Official AT&T Network then they can not unlock them..
This is total b/s.. Anyone else experience this same issue??
Click to expand...
Click to collapse
Not only is it total BS, it's also probably now illegal. You may want to try calling them again and if they still refuse to unlock a device that is fully paid for, threaten to file a complaint with the FCC.
Here link to read about.
https://gigaom.com/2015/02/11/phone-tablet-unlocking-rules-ctia-verizon-tmobile-sprint-att/
Its FTC I believe. Or both even.. FTC covers business practices.
Yeah i called back and same thing they claim that they can't unlock them bc they was never on their network. FML. They told me to contact Straight Talk for the unlock code. That's totally b/s I told them how can they not unlock my 2 GS5's when it's their phone's. They still say that they can't bc neither device was never activated on their network. And threatened them to file a claim didn't do nothing
Sent from my HTC One_M8 using Tapatalk
scoot0073 said:
Yeah i called back and same thing they claim that they can't unlock them bc they was never on their network. FML. They told me to contact Straight Talk for the unlock code. That's totally b/s I told them how can they not unlock my 2 GS5's when it's their phone's. They still say that they can't bc neither device was never activated on their network. And threatened them to file a claim didn't do nothing
Sent from my HTC One_M8 using Tapatalk
Click to expand...
Click to collapse
in order for the device to be SIM unlocked it MUST be activated on the carriers network, ATT rep was totally correct in telling you to contact straight talk to get the unlock codes. your other option is to have the devices activated with an ATT SIM and then get the unlock code. or you can go online and pay for the SIM unlock code I believe it costs around 30-40 dollars.
thanks for your advice, but maybe I'm just missing something I can't see how they can't send me the unlock code for a device that they Sale.. But it is what it is. Lesson learned.
My dad has Official AT&T Network service take his Sim and put it n my GS5 get everything working APN and then retry AT&T unlock Web page again. Or would I have to rock his Sim for like 30 days?
Straight Talk I don't understand how they can send me the unlock code for a device that's not theirs. Bc I'm on the BYOP.
But either way I'll try contacting Straight Talk even though I'm probably going to want time there..
Would we have to go to AT&T store and transfer this device to his line/contract ?
Or I jus throw his Sim in and set apns?
Again thanks for yalls help
Sent from my HTC One_M8 using Tapatalk

Buying S6 Active Unlocked?

I'm very interested in the S6 Active, but I live in Canada. I am wondering if AT&T sells the phone unlocked if I buy it outright? Actually, would AT&T even sell me the phone if I am not a current customer? If not, does anyone know a way around that?
MizuRyuu said:
I'm very interested in the S6 Active, but I live in Canada. I am wondering if AT&T sells the phone unlocked if I buy it outright? Actually, would AT&T even sell me the phone if I am not a current customer? If not, does anyone know a way around that?
Click to expand...
Click to collapse
Yes if you pay full price they'll defiantly sell it to you, pretty sure they'll unlock too since your buying it outright.
I think the Canadian Carriers will get it soon - they Carried the S5 Active. Just wait..
---------- Post added at 10:25 PM ---------- Previous post was at 10:18 PM ----------
MizuRyuu said:
I'm very interested in the S6 Active, but I live in Canada. I am wondering if AT&T sells the phone unlocked if I buy it outright? Actually, would AT&T even sell me the phone if I am not a current customer? If not, does anyone know a way around that?
Click to expand...
Click to collapse
BTW - Does the LTE bands the AT&T model match Canadian LTE?? might be worth waiting it out..
psxp said:
I think the Canadian Carriers will get it soon - they Carried the S5 Active. Just wait..
---------- Post added at 10:25 PM ---------- Previous post was at 10:18 PM ----------
BTW - Does the LTE bands the AT&T model match Canadian LTE?? might be worth waiting it out..
Click to expand...
Click to collapse
They might get it... but last year, the S5 didn't come out until about October. I'm not sure I'm willing to wait 4 month for the possibility that Canada might get the phone. Hence my questions.
Thanks for the reminder regarding the LTE bands, I'll check to make sure it is compatible
EDIT: Luckily, AT&T and Rogers mostly sure the same LTE bands, so should be fine there
If the phone is paid for in full then AT&T has to grant you an unlock code - you just go to their website and request it. I requested it in the evening and received the code the next morning.
https://www.att.com/deviceunlock/#/
Just make sure you choose that you are not an AT&T customer.
Can confirm the above. Picked mine up from best buy requested unlock code from AT&T and had it next morning. O am using it on T-Mobile.
Sent from my SAMSUNG-SM-G890A using Tapatalk
What about the boot loader?
I'm curious if the unlocked version comes without the AT&T boot loader. I have the Moto X, unlocked through AT&T but still cannot remove the boot loader. Can use the phone anywhere that offers the same GSM frequencies though.
hal3146 said:
Can confirm the above. Picked mine up from best buy requested unlock code from AT&T and had it next morning. O am using it on T-Mobile.
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Click to collapse
tdiwagon said:
I'm curious if the unlocked version comes without the AT&T boot loader. I have the Moto X, unlocked through AT&T but still cannot remove the boot loader. Can use the phone anywhere that offers the same GSM frequencies though.
Click to expand...
Click to collapse
Nope. Bootloader is the same on all S6 Actives. Because it is an AT&T exclusive.
Sent from my M8
S6 Active in UK on Vodafone
Hi, I too am very interested in getting an S6 Active (replace old S4 Active). I'm in the UK, on Vodafone who use LTE 7, 20 [2.6GHz, 800MHz] for 4G I think, which are all in the S6 specs. So if I got an AT&T S6 Active unlocked, anyone care to advise if it should work fine in the UK on Vodafone?
Thanks very much in advance.
I'm getting told a different story...
I've spoken to best buy and all my local Att shops and they all say they will not sell a galaxy s6 active without adding it to an existing Att account or creating a new one. Then they told me that I couldn't get it unlocked until I've had the plan for anywhere from 2-6 months. I can't get a straight story about the delayed unlocking. I have T-Mobile and would LOVE to purchase the phone outright and unlock it and use it right away on T-Mobile. How did you guys buy the phones without having a plan added? Thanks!
Did you use someone else's account?
hal3146 said:
Can confirm the above. Picked mine up from best buy requested unlock code from AT&T and had it next morning. O am using it on T-Mobile.
Sent from my SAMSUNG-SM-G890A using Tapatalk
Click to expand...
Click to collapse
How did you get them to sell you one without activating it and adding it to a current ATT account or forcing you to sign up for service with them? I called and they said that even if you purchase it outright, they MUST add it/create a new ATT account before you leave. So lame...
hoodlum54 said:
How did you get them to sell you one without activating it and adding it to a current ATT account or forcing you to sign up for service with them? I called and they said that even if you purchase it outright, they MUST add it/create a new ATT account before you leave. So lame...
Click to expand...
Click to collapse
The ATT store will not sell it unless you have an account. When I went into best buy they said no problem. Just ask for an S6 active and tell them you want to but it out right. They don't care. If the salesman says you need to have an active line ask for another one. When I brought mine I got a $100 gift card for buying the phone outright, was not expecting it and it was a nice perk.
For unlocking ATT policy, you can find it on their website, states that if you are not an ATT customer and have a phone that is not activated on ATT and is not black listed that they will unlock it for free. I just filled out the form and the next day i had the unlock code. You can Google the policy for exact wording. They will not unlock it in store.
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hal3146 said:
The ATT store will not sell it unless you have an account. When I went into best buy they said no problem. Just ask for an S6 active and tell them you want to but it out right. They don't care. If the salesman says you need to have an active line ask for another one. When I brought mine I got a $100 gift card for buying the phone outright, was not expecting it and it was a nice perk.
For unlocking ATT policy, you can find it on their website, states that if you are not an ATT customer and have a phone that is not activated on ATT and is not black listed that they will unlock it for free. I just filled out the form and the next day i had the unlock code. You can Google the policy for exact wording. They will not unlock it in store.
Sent from my SAMSUNG-SM-G890A using Tapatalk
Click to expand...
Click to collapse
AT&T store sold it to me outright, no AT&T account. I was able to get unlock code from the website by next day. The store even helped show me how to do it.
hal3146 said:
The ATT store will not sell it unless you have an account. When I went into best buy they said no problem. Just ask for an S6 active and tell them you want to but it out right. They don't care. If the salesman says you need to have an active line ask for another one. When I brought mine I got a $100 gift card for buying the phone outright, was not expecting it and it was a nice perk.
For unlocking ATT policy, you can find it on their website, states that if you are not an ATT customer and have a phone that is not activated on ATT and is not black listed that they will unlock it for free. I just filled out the form and the next day i had the unlock code. You can Google the policy for exact wording. They will not unlock it in store.
Sent from my SAMSUNG-SM-G890A using Tapatalk
Click to expand...
Click to collapse
Thank you! I texted my friend who works there and he talked with a guy and they made it happen! Thanks guys!
hoodlum54 said:
Thank you! I texted my friend who works there and he talked with a guy and they made it happen! Thanks guys!
Click to expand...
Click to collapse
hal3146 said:
The ATT store will not sell it unless you have an account. When I went into best buy they said no problem. Just ask for an S6 active and tell them you want to but it out right. They don't care. If the salesman says you need to have an active line ask for another one. When I brought mine I got a $100 gift card for buying the phone outright, was not expecting it and it was a nice perk.
For unlocking ATT policy, you can find it on their website, states that if you are not an ATT customer and have a phone that is not activated on ATT and is not black listed that they will unlock it for free. I just filled out the form and the next day i had the unlock code. You can Google the policy for exact wording. They will not unlock it in store.
Sent from my SAMSUNG-SM-G890A using Tapatalk
Click to expand...
Click to collapse
That is great, now... can you pleae report how well the S6 active from AT&T works on the T-mobile network? How are the LTE speeds? and the 3g as well.. as I think it misses some of Tmobiles bands. How is the calling quality on T-mobile and reception? Does it have the new band 12 compatible with the new Tmobile band 12? Do you know if it they have root access already? and of course... what about wifi calling? I am assuming this feature does not work with this phone. We appreciate answers to those questions.
spaniolo said:
That is great, now... can you pleae report how well the S6 active from AT&T works on the T-mobile network? How are the LTE speeds? and the 3g as well.. as I think it misses some of Tmobiles bands. How is the calling quality on T-mobile and reception? Does it have the new band 12 compatible with the new Tmobile band 12? Do you know if it they have root access already? and of course... what about wifi calling? I am assuming this feature does not work with this phone. We appreciate answers to those questions.
Click to expand...
Click to collapse
The phone is compatible with attached t-mobile bands except 12. Band 12 does not concern me that much since I am an in area that does not have it. Speeds otherwise are the same as tmobile.
There is no WiFi calling option as this is exclusive to t-mobile. I am keeping an old phone tmobile around for when I travel international and use WiFi calling.
Sent from my SAMSUNG-SM-G890A using Tapatalk
So far...very frustrating
spaniolo said:
That is great, now... can you pleae report how well the S6 active from AT&T works on the T-mobile network? How are the LTE speeds? and the 3g as well.. as I think it misses some of T mobiles bands. How is the calling quality on T-mobile and reception? Does it have the new band 12 compatible with the new Tmobile band 12? Do you know if it they have root access already? and of course... what about wifi calling? I am assuming this feature does not work with this phone. We appreciate answers to those questions.
Click to expand...
Click to collapse
Received the unlock code and it worked like a charm, however everything else has been an issue. T-mobile set me up with a sim card and activated it and I can make calls fine, but the data is TERRIBLY slow. As in, I used to get 10mbps easily all around Charlotte (my home city) but now I'm getting MAYBE .88mbps. Also, the top where it says "lte" keeps disappearing and just showing the bars and the data cuts off completely. I'll make a call, and then after I hang up, the symbol comes back for a little while. I've reset the APN settings, done them manually with some info I found online, but it's still an issue. If anyone could help me, that'd be amazing.
Also, not software related, the actual screen has an issue. It's not the worst thing ever, but in direct sunlight there is a box around the screen about .25 inches in from the edge. It's almost like the glue they used to attach the glass to the screen isn't clear, but nearly clear. It shows up best on a white background with direct sunlight and the back-light turned up all the way, but it's visible on everything but black. VERY annoying.
I'm going to keep working with it (have factory reset twice now) for a couple of hours, but if it doesn't get figured out I have to return it. I use the phone for work and I literally cannot be without a stable connection.
hoodlum54 said:
Received the unlock code and it worked like a charm, however everything else has been an issue. T-mobile set me up with a sim card and activated it and I can make calls fine, but the data is TERRIBLY slow. As in, I used to get 10mbps easily all around Charlotte (my home city) but now I'm getting MAYBE .88mbps. Also, the top where it says "lte" keeps disappearing and just showing the bars and the data cuts off completely. I'll make a call, and then after I hang up, the symbol comes back for a little while. I've reset the APN settings, done them manually with some info I found online, but it's still an issue. If anyone could help me, that'd be amazing.
Also, not software related, the actual screen has an issue. It's not the worst thing ever, but in direct sunlight there is a box around the screen about .25 inches in from the edge. It's almost like the glue they used to attach the glass to the screen isn't clear, but nearly clear. It shows up best on a white background with direct sunlight and the back-light turned up all the way, but it's visible on everything but black. VERY annoying.
I'm going to keep working with it (have factory reset twice now) for a couple of hours, but if it doesn't get figured out I have to return it. I use the phone for work and I literally cannot be without a stable connection.
Click to expand...
Click to collapse
Can you take a screen shot or post your APN settings? I have no issues using on tmobile
Sent from my SAMSUNG-SM-G890A using Tapatalk
hal3146 said:
Can you take a screen shot or post your APN settings? I have no issues using on tmobile
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Click to collapse
I called T-mobile and they had me manually enter 2 different sets of settings to try and get it to work, and the 2nd set was stable but wasn't fast. Then she pushed my device some settings (didn't know they could do that) and I installed them when prompted. That's the settings I'm using now. The connection is stable, but speeds are not like what they were (coming from an S5 so missing band 12 isn't the issue I unless I'm mistaken). Thank you so much for your help.
Here are the screenshots. My old phone used "fast.tmobile.com" but this one uses epc.tmobile.com. Not sure what the difference is. http://imgur.com/a/5pddQ
hoodlum54 said:
I called T-mobile and they had me manually enter 2 different sets of settings to try and get it to work, and the 2nd set was stable but wasn't fast. Then she pushed my device some settings (didn't know they could do that) and I installed them when prompted. That's the settings I'm using now. The connection is stable, but speeds are not like what they were (coming from an S5 so missing band 12 isn't the issue I unless I'm mistaken). Thank you so much for your help.
Here are the screenshots. My old phone used "fast.tmobile.com" but this one uses epc.tmobile.com. Not sure what the difference is. http://imgur.com/a/5pddQ
Click to expand...
Click to collapse
Mine is fast-tmobile I think that is your problem. Google tmobile APN settings and try them
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T-Mobile Device Unlock App Says Not Recognized by Service Provider

I had to send my phone into LG for repair. I am a Prepaid T-Mobile customer. Since I got the phone back, whenever I try to open the app to check on Permanent Unlock (as I have done temp in the past), the app get this error when Connecting to NetworkL:
Device not recognized by your service provider. Please call customer care.
Well, I tried using chat service on their website and all that resulted in was the person thinking they should send in an unlock request for me. I knew this was wrong. Next day I get an email from the unlock dept telling me to use the app
Since I figure people here tend to be smarter than a telco tech support person, I would ask here before pursuing this further with Tmo.
This is in fact the same phone I sent in...I checked the IMEI, etc. Using the same tmo sim card.
Any ideas?
Thanks
I have gone through this with T-Mobile and LG. Because you are prepaid there is no account for you at T-Mobile. According to them, the new rules are: you must be active (have an account), have either spent $100 on your account or have purchased $100 to be used on your account, and be active for 40 days. So you could borrow someone else's sim card that is in good standing, post paid, older than 40 days, and has had $100 spent or is in the account. YES, this is extortion at it's finest! The only other way would be to find a verified seller that has a money back guarantee, who is willing to unlock your phone for a fee. The cheapest legit one I saw on the internet was about $55. NOW, you can use MetroPCS, T-Mobile, and Simple Mobile sim cards without unlocking your phone because Metro and Simple are MVNO's (subsidiary carriers that use T-Mobile towers. You CAN'T use AT&T, Verizon, etc. BUT you can't switch from T-Mobile to Simple Mobile. You can switch from T-Mobile or Simple Mobile to MetroPCS. I did it.
thevmax said:
I have gone through this with T-Mobile and LG. Because you are prepaid there is no account for you at T-Mobile. According to them, the new rules are: you must be active (have an account), have either spent $100 on your account or have purchased $100 to be used on your account, and be active for 40 days. So you could borrow someone else's sim card that is in good standing, post paid, older than 40 days, and has had $100 spent or is in the account. YES, this is extortion at it's finest! The only other way would be to find a verified seller that has a money back guarantee, who is willing to unlock your phone for a fee. The cheapest legit one I saw on the internet was about $55. NOW, you can use MetroPCS, T-Mobile, and Simple Mobile sim cards without unlocking your phone because Metro and Simple are MVNO's (subsidiary carriers that use T-Mobile towers. You CAN'T use AT&T, Verizon, etc. BUT you can't switch from T-Mobile to Simple Mobile. You can switch from T-Mobile or Simple Mobile to MetroPCS. I did it.
Click to expand...
Click to collapse
Hmm. I am sadly aware of tmo's FU to prepaid customers needing service, as I have experienced it as well.
But, before I sent it in this app did recognize my phone and would allow me to temp unlock. It is only since it came back from LG repair that it stopped working. This was a period of maybe 10 days.
One item I question, but imagine it is nothing is that under the battery next to the original label with IMEI, model, seriel, etc , they place another label that has a barcode with the imei numbers next to that LB (Leather Back). Above that is shows HB811LB, but then after that BT01 EU.
No idea what that was about but EU made me think Europe.
I am interested to know if and/or how you got this resolved. I am suffering the exact same issue with a T-Mobile LG V10 after sending it in for repair.
Same thing with me, i was able to get the prompt to temp or perm unlock before i sent my g4 off to LG. Phone came back same IMEI on sticker and on device after dialing *#06# I get the stupid message device not recognized by your service provider. Please contact customer care. I tried reinstalling the firmware, same firmware that was in there, didn't want to brick the phone again.... still nothing.
I had the same issue and Tech support ended up sending me a new device. I purchased a phone and it ended up failing during a software update and wouldn't boot. Had to send it into LG for repair. Got it back andnit wouldn't unlock with the same error. Tech Support had sent me a replacement device brand new not refurbished after about 2 phone calls complaining about it not recognizing my device in the unlock app.
Sent from my LG-H811 using XDA Premium HD app
motive said:
I had the same issue and Tech support ended up sending me a new device. I purchased a phone and it ended up failing during a software update and wouldn't boot. Had to send it into LG for repair. Got it back andnit wouldn't unlock with the same error. Tech Support had sent me a replacement device brand new not refurbished after about 2 phone calls complaining about it not recognizing my device in the unlock app.
Sent from my LG-H811 using XDA Premium HD app
Click to expand...
Click to collapse
Hmm nice to know, the only problem is i bought this phone from someone and I'm in Canada.
motive said:
I had the same issue and Tech support ended up sending me a new device. I purchased a phone and it ended up failing during a software update and wouldn't boot. Had to send it into LG for repair. Got it back andnit wouldn't unlock with the same error. Tech Support had sent me a replacement device brand new not refurbished after about 2 phone calls complaining about it not recognizing my device in the unlock app.
Sent from my LG-H811 using XDA Premium HD app
Click to expand...
Click to collapse
Maybe I should call them again. Last time I tried they basically said FU to me. They repaired it and that was that. Frankly, the only thing keeping me with these TMO arses is that I have a super cheap prepaid plan they no longer offer.
Of course my concern with them replacing the phone is that the replacement could have any of the other various issues that this LG quality control clusterF*** has.
Thinking along the lines of it being my last LG product instead. Maybe even sell it now before the flood and use my little LG Leon backup phone I bought when I initially sent this one in for service.And Maybe tell TMO FOOO too.
Whatever LG is doing when they are flashing phones back to stock after them being bricked, is really messing up the phones. I sent out another one and the IMEI is clear fully paid off and the device unlock app is pulling the same ****. I'm not impressed. T-mobile won't unlock the phone either because i'm not the original owner. There is no block what so ever on the phone. PURE B.S on T-mobile and LG's part.
On the phone with LG now. So far getting the same run-around. He is actually calling TMO support because he simply won't believe they can't fix it.
If I don't get a replacement, I may be selling this phone, done with LG for good and ordering a Moto X Pure or something
I don't mind a screw up by a company, but you best stand behind your product properly or foo you and your company, IMO.
Results of call.....Total Failure. The LG person pawns me off on a TMO person who asks for my number so they can call back. Instead, they just transferred me to a TMO support idiot who had no idea whatsoever about what was going on. Really sick of both these company's Bull****. Pretty sure this is my last LG product ever.
Decided to try again using Chat.
So annoyed with LG and TMO right now I may sell the phone and buy a Nexus 6p and Foo to all LG products in the future.
I think it has to do with LG's firmware they install. Can't see what else it can be. After installing the stock 10n firmware still getting the same error. Not sure what i can do, most likely i'll be selling the phone on swappa.
Masaker514 said:
I think it has to do with LG's firmware they install. Can't see what else it can be. After installing the stock 10n firmware still getting the same error. Not sure what i can do, most likely i'll be selling the phone on swappa.
Click to expand...
Click to collapse
Agreed. Something they are doing when they flash their firmware is causing the problem. It is NOT T-Mobile (albeit their quality of service for prepaid customers sucks ass
And that is fine if they fix the issue. Now they are just being ****tards and I have about had it.
All I can say is that after the quality control debacle of the G4, you'd have to be a fool to buy a G5. I know I won't
Barsky said:
Agreed. Something they are doing when they flash their firmware is causing the problem. It is NOT T-Mobile (albeit their quality of service for prepaid customers sucks ass
And that is fine if they fix the issue. Now they are just being ****tards and I have about had it
Click to expand...
Click to collapse
The more i speak to t-mobile the more i hate them, who puts an unlock app on a phone? In Canada we buy a phone same day get an unlock code and call it a day. I'm sure people will be leaving t-mobile to go elsewhere.
Sent from my LG-H812 using Tapatalk
Masaker514 said:
The more i speak to t-mobile the more i hate them, who puts an unlock app on a phone? In Canada we buy a phone same day get an unlock code and call it a day. I'm sure people will be leaving t-mobile to go elsewhere.
Sent from my LG-H812 using Tapatalk
Click to expand...
Click to collapse
It's because that crazy ass John Legarde is a jerkoff and this is their way of screwing over customers on Sim Unlocking. They actually put something in there that disallows the normal way of sim unlocking, if you put CM on your phone that will prompt for an unlock code (I bought one cheap).
T-Mobile is just simply an ASSHOLE company run by a human freak of nature
Barsky said:
It's because that crazy ass John Legarde is a jerkoff and this is their way of screwing over customers on Sim Unlocking. They actually put something in there that disallows the normal way of sim unlocking, if you put CM on your phone that will prompt for an unlock code (I bought one cheap).
T-Mobile is just simply an ASSHOLE company run by a human freak of nature
Click to expand...
Click to collapse
I also heard that you cant root it put in the international rom, put in a foreign sim and it asks for an unlock code. After that the phone says unlocked but it actually isn't. I wish i knew for about development i'd tear one of the 2 phones apart and try to fet the partition that allows us to bypass the unlock.
Sent from my LG-H812 using Tapatalk
Masaker514 said:
I also heard that you cant root it put in the international rom, put in a foreign sim and it asks for an unlock code. After that the phone says unlocked but it actually isn't. I wish i knew for about development i'd tear one of the 2 phones apart and try to fet the partition that allows us to bypass the unlock.
Sent from my LG-H812 using Tapatalk
Click to expand...
Click to collapse
Hah. Well, I am just trying to have it work being totally legit. It has nothing to do with rooting and romming, that much know as the problem existed right out of the box from them. Also, before the repair, the app work 100% rooted or not.
duplicate. my bad.
I always wonder why that button says Edit/Delete, but you can never delete them. :laugh:
Well, I just ordered a Nexus 6p with Project Fi. If I like it I will port my tmo number to it and be done with LG....since fi uses tmo, I will simply be done dealing with them directly.
Not sure I see any downsides to this
Hah, decided to make one last attempt with LG tech support, this time via email. Besides explaining to them why their initial reply was wrong, I also told them I have pretty much given up on future LG purchases and that I have a nexus 6p on the way to replace this phone. Just got another reply and supposedly he is kicking it up to his manager. We will see what happens, but I am not raising my expectations. Nothing says I can't cancel the nexus 6p.

Galaxy Note 8 T Mobile Unlocked?

Did anyone here successfully unlock T-Mobile GN8 buying directly from Samsung.com?
You need to chat with tmobile Twitter. They unlocked my T-Mobile s8 purchased from Samsung.com. It takes a few days for your emei to be added to their system then use the unlock app to unlock.
Sent from my SM-N950U using Tapatalk
My TMO Note 8 was ordered direct from Samsung and paid in full at the time of purchase. I just used the sim card from my S7 to switch phones for the Note 8. When I go to my TMO account online the Note 8 is shown as my phone, but when I hit the link on the web page to check unlock status I get a message that the phone is not listed in the TMO system. I stopped by a TMO store to ask about this and was told the phone is showing up but that I have to use it on my account for 40 days before TMO will request the unlock code. I am travelling internationally in November and want the phone unlocked before I go.
advocate2 said:
My TMO Note 8 was ordered direct from Samsung and paid in full at the time of purchase. I just used the sim card from my S7 to switch phones for the Note 8. When I go to my TMO account online the Note 8 is shown as my phone, but when I hit the link on the web page to check unlock status I get a message that the phone is not listed in the TMO system. I stopped by a TMO store to ask about this and was told the phone is showing up but that I have to use it on my account for 40 days before TMO will request the unlock code. I am travelling internationally in November and want the phone unlocked before I go.
Click to expand...
Click to collapse
If the phone is paid in full, you're not required to wait 40 days! That rep was shooting sh!t out of his @sshole! You're eligible for an immediate unlock!
i contacted T-Mobile via Twitter and they said they will put in required to have it unlocked and would take couple days for the them to email me back to let me know whenever it ready to unlock using Device Unlock app.
I still get this message when I sign in to my TMO account: This device is not in our system.
I am wondering if the problem is that I just took the old sim card from the S7E and put it into my N8. Anyone else have this problem? Maybe I should switch sim cards and use the new one that came in the box with the N8?
3 day after contacted T-Mobile, mine device successfully unlocked using Device Unlock app which is what they told me to wait for 72hrs before try it.
koolboyztn said:
3 day after contacted T-Mobile, mine device successfully unlocked using Device Unlock app which is what they told me to wait for 72hrs before try it.
Click to expand...
Click to collapse
Can you be more specific? Did you talk to person, or tweet, did you gave them your imei? Because I wasted half an hour talking to multiple people at customer service and finally was told by some idiot tech that my T-mo phone comes unlock from factory. Very frustrating, you would imagine they know a little bit about their phones, but it's like trying to explain theory of relativity to 2 yr old.
pete4k said:
Can you be more specific? Did you talk to person, or tweet, did you gave them your imei? Because I wasted half an hour talking to multiple people at customer service and finally was told by some idiot tech that my T-mo phone comes unlock from factory. Very frustrating, you would imagine they know a little bit about their phones, but it's like trying to explain theory of relativity to 2 yr old.
Click to expand...
Click to collapse
Same idiot that I spoke to TMobile Twitter last night saying mine was already unlocked LoL. Second person on t mobile help Twitter told me they have sent my IMEI details to Samsung and to wait 3 or 4 days before using the unlock app. That was last night.
Sent from my SM-N950U using Tapatalk
pete4k said:
Can you be more specific? Did you talk to person, or tweet, did you gave them your imei? Because I wasted half an hour talking to multiple people at customer service and finally was told by some idiot tech that my T-mo phone comes unlock from factory. Very frustrating, you would imagine they know a little bit about their phones, but it's like trying to explain theory of relativity to 2 yr old.
Click to expand...
Click to collapse
i contacted T-Mobile via Tweet, yes i gave him my name, phone# and IMEI#.
Limeybastard said:
Same idiot that I spoke to TMobile Twitter last night saying mine was already unlocked LoL. Second person on t mobile help Twitter told me they have sent my IMEI details to Samsung and to wait 3 or 4 days before using the unlock app. That was last night.
Sent from my SM-N950U using Tapatalk
Click to expand...
Click to collapse
Hey guy, how can u do that?did u Twitter on their wall or in messages?
hien0934568800 said:
Hey guy, how can u do that?did u Twitter on their wall or in messages?
Click to expand...
Click to collapse
It was a direct message via Twitter. Not on their wall.
Sent from my SM-N950U using Tapatalk

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