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Just got my phone yesterday. Installed a few apps and everything worked fine until I went to open my contacts. Got an error message:
The Process android.process.acore has stopped unexpectedly. Please try again. dumpstate_app_201009011840_android_process_acore.log has been saved. Use *#9900# to copy out log.
What does this mean? The contacts were transferred yesterday at the att store. And I was able to see them. But after I installed some apps, I kept getting that message. I'm able to search through my contacts if I'm making a call or sending a SMS. But can't when I opened the contacts folder. I took it back to the store today and the tech did a factory reset and transferred the contacts again. It worked and I saw the contacts once again. Then I re-added a few apps and now I get that message again. Can anyone help? I ordered it from Amazon, and I don't want to send it back. It'll take a full month for them to process the return and reverse my upgrade so I can purchase in-store.
Sorry its long-winded.
silkesmooth1803 said:
Just got my phone yesterday. Installed a few apps and everything worked fine until I went to open my contacts. Got an error message:
The Process android.process.acore has stopped unexpectedly. Please try again. dumpstate_app_201009011840_android_process_acore.log has been saved. Use *#9900# to copy out log.
What does this mean? The contacts were transferred yesterday at the att store. And I was able to see them. But after I installed some apps, I kept getting that message. I'm able to search through my contacts if I'm making a call or sending a SMS. But can't when I opened the contacts folder. I took it back to the store today and the tech did a factory reset and transferred the contacts again. It worked and I saw the contacts once again. Then I re-added a few apps and now I get that message again. Can anyone help? I ordered it from Amazon, and I don't want to send it back. It'll take a full month for them to process the return and reverse my upgrade so I can purchase in-store.
Sorry its long-winded.
Click to expand...
Click to collapse
I had this happen too for a while. The only real "solution" I found would be reflashing to stock or repairing permissions.
to reflash to stock, follow the instructions here: http://forum.xda-developers.com/showthread.php?t=731989 note about this method, you will lose ALL your settings/contacts/apps.
to repair permissions: root (http://forum.xda-developers.com/showthread.php?t=739304), install ROM Manager from the market, flash clockwork recovery, click "repair permissions" (it may fail the first time, just run it again)
it might also POSSIBLY be repaired by doing a factory reset from the settings (never tried and couldn't tell you what you might lose in the process)
silkesmooth1803 said:
Just got my phone yesterday. Installed a few apps and everything worked fine until I went to open my contacts. Got an error message:
The Process android.process.acore has stopped unexpectedly. Please try again. dumpstate_app_201009011840_android_process_acore.log has been saved. Use *#9900# to copy out log.
What does this mean? The contacts were transferred yesterday at the att store. And I was able to see them. But after I installed some apps, I kept getting that message. I'm able to search through my contacts if I'm making a call or sending a SMS. But can't when I opened the contacts folder. I took it back to the store today and the tech did a factory reset and transferred the contacts again. It worked and I saw the contacts once again. Then I re-added a few apps and now I get that message again. Can anyone help? I ordered it from Amazon, and I don't want to send it back. It'll take a full month for them to process the return and reverse my upgrade so I can purchase in-store.
Sorry its long-winded.
Click to expand...
Click to collapse
I think you should go for factory reset first before rooting; it will solve your current problem, then think about rooting coz if you are not very good at technical stuff and flashing etc u may brick your phone permanently....just a suggestion...!!!
Thanks! Will I have to keep doing a factory reset every time this happens? Bc the tech did it once in the store already. It worked, but once I put my settings back and installed apps, the problem came up again.
Return the phone and get a new one. You can use the online at&t addressbook. Then all you have to do is link to it from your new phone. Then root and get Titanium backup so you can back up all of.our data and apps. Then start enjoying your phone. You shouldn't be having this happen.
Sent from my SAMSUNG-SGH-I897 using XDA App
silkesmooth1803 said:
Thanks! Will I have to keep doing a factory reset every time this happens? Bc the tech did it once in the store already. It worked, but once I put my settings back and installed apps, the problem came up again.
Click to expand...
Click to collapse
No you should not have to do a factory reset again - unless an app you installed cause the problem. Something is causing your problem since a factory restored fixed it.
It could be the contact transfer if there is a problem with the data. Try another method to transfer contacts. Can you get them into google first? Then sync with Google? Can you save your old contacts to CSV file? Where are your old contacts stored?
Try installing your contacts and NO apps and run for a while and see if you have no problems. Then install apps one at a time, and open contacts in between to see which app caused it.
Are any of your apps contact/calendar/email related? i don't think you have a hardware problem - and returning your phone is going to make you wait - so try to solve the issue first. the worst situation would be getting a new phone and discovering the problem remains.
Last Friday I noticed that I stopped receiving texts on my unlocked DE running stock rooted 4.4.4. Sending texts works fine. This phone has never had any problems with anything since I started using it 18 months or so ago, and out of the blue it stopped receiving texts. I have checked Verizon's side on another phone (moved sim card to old Gnex and texts are received fine) and it is definitely a problem with my phone. I have deleted all texts, wiped caches, tried Safe Mode nothing has fixed it. Seems like some odd radio problem. I have read about the 4.4.4 issues others have had, but as I mentioned, this phone has been fine on 4.4.4 since I set it up.
In any event, I am here looking for some answers or some suggestions of what else to try. I would like to keep the total wipe and restore as a last resort, as this phone is mission critical to me for work, and being too stupid to do regular backups, resetting everything back to the way it is now would be a hardship. I do have a nandroid backup from when I originally set up the phone, and was thinking of trying that. If I wipe everything though, does that wipe the SD card too? I thought a factory reset wipes the SD card, so if so I need to back it up first.
(So this is interesting... I was using Verizon's Messaging app and went to the "Subscribe" in the integrated messaging feature in the Settings area, and when I do that it basically hangs and finally goes back to the messaging app. A few minutes later I get the following error message, "Failed to retrieve security code. Please try to connect again later by using the Subscribe option withing the Settings screen.". The error message comes in like a text (with notification). Googling this error really yields no real information, however I wonder if there is something to the security thing. Not sure how to investigate, though...)
Thanks in advance for anything you guys can offer!
In my case, and others, this problem was solved as indicated in post #25 by qtonic (thanks to you, qtonic!). In my case, VVM was not an issue as I did not use that feature, so I can't vouch for whether or not that problem is solved. No "factory reset" was involved, nor any "upgrade" to Lollipop was necessary, so no worries there. One important note is to backup your texts if you want to restore them after you clear the data. I did that and I am back up and running with all my old texts in place. Hopefully this fix works for everyone experiencing this issue.
Same thing happened to me. I was running eclipse rom 4.4.4 I had to upgrade to lollipop to get texts working again. Which sucks cuz I think kit Kat is better. I'm wondering if it's all 4.4.4 where this happens?
cnoevl21 said:
Same thing happened to me. I was running eclipse rom 4.4.4 I had to upgrade to lollipop to get texts working again. Which sucks cuz I think kit Kat is better. I'm wondering if it's all 4.4.4 where this happens?
Click to expand...
Click to collapse
Did you try a wipe and reinstall first before trying the lollipop upgrade? Are you running a rom now or stock rooted lollipop?
I am dealing with the same issue. Don't want to upgrade to lolly or do i want to factory reset. I will stay tuned to this thread and hopefully get a fix.
Sent from my XT1060 using XDA Free mobile app
amajamar said:
Did you try a wipe and reinstall first before trying the lollipop upgrade? Are you running a rom now or stock rooted lollipop?
Click to expand...
Click to collapse
i just wiped cache and dalvik. then went to lollipop. it then dawned on me that i should have tried to wipe kitkat, but when u switch to LP it screws everything up so idk if you can go back to kitkat. i may try to at some point, maybe over the weekend.
right now im just running a debloated stock LP rom and i used xposed to customize.
I just added the following to my OP.
So this is interesting... I was using Verizon's Messaging app and went to the "Subscribe" in the integrated messaging feature in the Settings area, and when I do that it basically hangs and finally goes back to the messaging app. A few minutes later I get the following error message, "Failed to retrieve security code. Please try to connect again later by using the Subscribe option withing the Settings screen.". The error message comes in like a text (with notification). Googling this error really yields no real information, however I wonder if there is something to the security thing. Not sure how to investigate, though...
Can you guys duplicate this?
Any solutions other than factory wipe?
Having this issue on both my Moto X developer edition phones. One stock software it stopped receiving texts yesterday one running a custom Rom which stopped receiving texts last thursday.
Verizon's answer is some of the provisioning code implemented when I activated the phones is no longer supported and they have changed whatever they have to change but the phone has to be factory reset and activated in order to be reprogrammed with the proper provisioning. Verizon said it is motorola's problem.
I honestly have no idea what all that means that is what they kept repeating to me.
I really don't want to have to do a factory reset.
ray4jc said:
Having this issue on both my Moto X developer edition phones. One stock software it stopped receiving texts yesterday one running a custom Rom which stopped receiving texts last thursday.
Verizon's answer is some of the provisioning code implemented when I activated the phones is no longer supported and they have changed whatever they have to change but the phone has to be factory reset and activated in order to be reprogrammed with the proper provisioning. Verizon said it is motorola's problem.
I honestly have no idea what all that means that is what they kept repeating to me.
I really don't want to have to do a factory reset.
Click to expand...
Click to collapse
I went up several levels of tech support at Verizon and eventually ended up getting the same story. I need a factory reset and then all will be fine. They said it was due to some voicemail interface version not being supported anymore and my phone is trying to use the old one and it's keeping the phone from provisioning and that's why texts stopped working.
I've been putting off applying the Lollipop update because I knew it was going to have undesired consequences, but I went ahead and applied it. Text work again but of course I had to re-root (Developer Edition so no sweat there) and even with root WiFi Tether for Root Users (which had been working great under KitKat) bit the dust and no longer works. Under KitKat I had to use the special version that had some added binaries to make up for pieces that were missing from the kernel and I guess those binaries don't work with the Lollipop kernel.
So I'm using the stock tether app now (with provisioning check disabled) but I hate it. You can't turn on access control lists (to "approve" users), you can't see who's connected, you can't define an inactivity timeout, blah blah blah. It sucks so bad compared to WiFi Tether for Root Users.
Oh yeah, in the process of troubleshooting they removed voicemail from my line and put it back on. So I had to set up my voicemail from scratch and lost a bunch of voicemails I'd been saving for years including one from a friend who's dead now. Not happy.
Eh, at least SMS works again.
ray4jc said:
Having this issue on both my Moto X developer edition phones. One stock software it stopped receiving texts yesterday one running a custom Rom which stopped receiving texts last thursday.
Verizon's answer is some of the provisioning code implemented when I activated the phones is no longer supported and they have changed whatever they have to change but the phone has to be factory reset and activated in order to be reprogrammed with the proper provisioning. Verizon said it is motorola's problem.
I honestly have no idea what all that means that is what they kept repeating to me.
I really don't want to have to do a factory reset.
Click to expand...
Click to collapse
Yes, for me it was last Thursday that it was working as well. So, that being said, I take it a factory wipe is required. A couple of questions for you guys: Since I have a Developer Edition (running Xposed) too, do I have anything to worry about about doing a factory wipe? I am currently on 4.4.4, rooted, do I need to prep anything to do the factory wipe so I don't brick? Can I stay on 4.4.4 and just re-root and reinstall my apps from TiBU? I haven't messed around with anything since setting it up over a year ago, and not really thrilled with starting from scratch...
Anyway, great sleuthing MotoCache1, seems that you got to the bottom of things. At least we can be sure it was not some other app or something causing this.
I have the same setup so I am very interested too...on how to set this all up. I use my phone to tether a lot...how will I go about this with lollypop?
Sent from my XT1060 using XDA Free mobile app
mlucht said:
I have the same setup so I am very interested too...on how to set this all up. I use my phone to tether a lot...how will I go about this with lollypop?
Sent from my XT1060 using XDA Free mobile app
Click to expand...
Click to collapse
If you're rooted edit your /system/build.prop file, add this line to the end, reboot the phone, and then use the factory hotspot tethering:
Code:
net.tethering.noprovisioning=true
More information here if you want it.
I backed everything up and did a factory reset but still no text coming in. Maybe I didn't do it right?
I booted into TWRP and picked factory reset, can anyone tell me if there is something more I need to do besides that??
And to reiterate what has been said verizon again just told me
To correct issue
1-Visual Voice Mail must be removed from account (if it has not been done already)
2-Device data must be backed up
3-Master/Factory reset required on device
But those things have been done and my text still aren't coming in. So they said they would escalate it....
ray4jc said:
I backed everything up and did a factory reset but still no text coming in. Maybe I didn't do it right?
I booted into TWRP and picked factory reset, can anyone tell me if there is something more I need to do besides that??
And to reiterate what has been said verizon again just told me
To correct issue
1-Visual Voice Mail must be removed from account (if it has not been done already)
2-Device data must be backed up
3-Master/Factory reset required on device
But those things have been done and my text still aren't coming in. So they said they would escalate it....
Click to expand...
Click to collapse
That's what they told me as well. They said "take it in to a Verizon store and they will back it up and do a factory reset and then restore your data".
I decided against that and instead opted to use the VZW Software Repair Assistant tool. When you use that there are 2 options - Software Repair Assistant (which is supposed to "repair" your currently installed software) and Software Upgrade Assistant (which is supposed to update your device to the latest available software for it).
I didn't particularly want to go to Lollipop so I chose the "repair" option, chose the phone, and clicked "Repair". And it "repaired" it by upgrading it to Lollipop. Lol. Maybe it's because I had previously told the phone to go ahead and try to apply the Lollipop OTA. The OTA failed to install. Not sure why - possibly due to root and/or other changes to the system partition. I was using stock recovery.
So anyway, I ended up on Lollipop even though that's not really what I wanted to do, and that did fix the problem - though, as previously bemoaned, I can't use WiFi Tether for Root Users anymore and have to use the piece of crap that's built into the OS. I guess I should be grateful that works because I'd be in a pickle if I had to do without tether.
Back to what you posted -- I don't think anybody here has yet posted that the factory reset actually fixed the problem for them. Honestly I don't understand how it would. A factory reset isn't going to suddenly make your phone start using a newer version of anything and what I was told was that the phone was using an old, no longer supported version/protocol to access voicemail and that was the root of the problem.
I suspect that if you take it into a VZW store for a "factory reset" what you're really going to get is an upgrade to Lollipop. Lol.
@MotoCache1 so basically Verizon's treating us like idiots!
I just got done chatting with them (the agent finally just disconnected not sure why) and they told me to see if Motorola would replace the phone......yeah that isn't going to happen.
I chatted with Motorola and did a bunch of troubleshooting with them, they suggested trying a new sim card.
ray4jc said:
@MotoCache1 so basically Verizon's treating us like idiots!
I just got done chatting with them (the agent finally just disconnected not sure why) and they told me to see if Motorola would replace the phone......yeah that isn't going to happen.
Click to expand...
Click to collapse
Wow. Talk about a lame answer. Nothing on the phone changed. Nothing on the phone broke. Obviously Verizon changed something on their side and rather than back out, or fix it, they want to shift the problem to the device owners.
At least you know you can probably fix it by going to Lollipop (so far that seems to have fixed everyone that has posted here) but that comes with some negatives. I'd rather still be on KitKat personally, but I put too much time into it already so I'm just going to be satisfied that it's working and try to forget how much I hate the factory tether piece of crap.
Wow, I didn't even think to look here, I figured this problem was just my phone. I too lost the ability to receive text a few days back. After confirming it wasn't a SIM problem with another device, I did a factory reset and all was well. 4.4.4. I test texting every morning from AIM now, just to make sure it still works, but I'm afraid it'll happen again. Has anyone figured out what the actual problem is?
domenci said:
Wow, I didn't even think to look here, I figured this problem was just my phone. I too lost the ability to receive text a few days back. After confirming it wasn't a SIM problem with another device, I did a factory reset and all was well. 4.4.4. I test texting every morning from AIM now, just to make sure it still works, but I'm afraid it'll happen again. Has anyone figured out what the actual problem is?
Click to expand...
Click to collapse
Were you rooted prior to factory reset? Did you need to re-root? Did the factory reset wipe the SD card? I want to fix this without upgrading to lollipop if possible
Have you tried to factory reset and it didn't fix the problem? I don't understand, you have the option to try it with nothing to lose. Worse case scenario it doesn't work and you have to upgrade anyways.... either way better than using a 6 year old phone
That being said...
I was rooted. I did the factory reset from Settings in Android. Factory reset SAID it would wipe everything, but it didn't touch my 'sd card', so I wasted a lot of time transferring my backups to the computer, but better safe than sorry. Root remained after the reset. I also froze anything Verizon related with TiBu just in case it is the voicemail app (though I'm pretty sure it was frozen before).
domenci said:
Have you tried to factory reset and it didn't fix the problem? I don't understand, you have the option to try it with nothing to lose. Worse case scenario it doesn't work and you have to upgrade anyways.... either way better than using a 6 year old phone
That being said...
I was rooted. I did the factory reset from Settings in Android. Factory reset SAID it would wipe everything, but it didn't touch my 'sd card', so I wasted a lot of time transferring my backups to the computer, but better safe than sorry. Root remained after the reset. I also froze anything Verizon related with TiBu just in case it is the voicemail app (though I'm pretty sure it was frozen before).
Click to expand...
Click to collapse
I did try a factory reset and it didn't work. Of course I'm running the eclipse 4.4.4 ROM not sure if that matters.
Looking in TiBU I've only got a few Verizon apps, none of them appear to be for voicemail the only thing that says voicemail is the phone 4.4.4-26 (19) app.
I'd love to stay on 4.4.4 if possible.
Otherwise I need to figure out which ROM to go to next.
I was hoping for an easy trade-in with Samsung. I have no flaws on my Galaxy Note 8, I sent it in before the date that they asked.
My screen had no issues, no scratches, perfect condition.
The phone turns on and runs absolutely fine.
The last thing I did before I packed my Note8 up was to take out my SIM card and microSD card and then do a factory re-set.
The final screen I saw was when it rebooted after the reset and was ready to start the process from scratch - which I have done before.
So what happened? Why are they saying my device was NOT reset?? This is absurd, I have seen people get no credit before for other things but never the "not factory reset"!
Can someone help me or offer advice? I have a week to call them before they charge me and I can have them ship the device back, but **I had a perfect condition Note8 and I want my $550 trade in!!**
vonDubenshire said:
I was hoping for an easy trade-in with Samsung. I have no flaws on my Galaxy Note 8, I sent it in before the date that they asked.
My screen had no issues, no scratches, perfect condition.
The phone turns on and runs absolutely fine.
The last thing I did before I packed my Note8 up was to take out my SIM card and microSD card and then do a factory re-set.
The final screen I saw was when it rebooted after the reset and was ready to start the process from scratch - which I have done before.
So what happened? Why are they saying my device was NOT reset?? This is absurd, I have seen people get no credit before for other things but never the "not factory reset"!
Can someone help me or offer advice? I have a week to call them before they charge me and I can have them ship the device back, but **I had a perfect condition Note8 and I want my $550 trade in!!**
Click to expand...
Click to collapse
I guess you didn't remove your accounts before resetting your phone. So, most probably, the setup process will ask for previous account credentials.
Samsung should be able to bypass this protection if they want. Or you can see with them the possibility to send them your account credentials to help them unlock the phone. If they refuse then they have bad intentions...
I can only imagine it is the FRP as this would require the setup to ask for the security details you had on the device prior to reseting the device and then the Google email address attached to the account, however this would only happen after a master reset so not sure if this is the reason, however when I tried to sell a S9 to a recycle site in the UK and I made this mistake they sent it back as I was not able to remotely do this.
vonDubenshire said:
I was hoping for an easy trade-in with Samsung. I have no flaws on my Galaxy Note 8, I sent it in before the date that they asked.
My screen had no issues, no scratches, perfect condition.
The phone turns on and runs absolutely fine.
The last thing I did before I packed my Note8 up was to take out my SIM card and microSD card and then do a factory re-set.
The final screen I saw was when it rebooted after the reset and was ready to start the process from scratch - which I have done before.
So what happened? Why are they saying my device was NOT reset?? This is absurd, I have seen people get no credit before for other things but never the "not factory reset"!
Can someone help me or offer advice? I have a week to call them before they charge me and I can have them ship the device back, but **I had a perfect condition Note8 and I want my $550 trade in!!**
Click to expand...
Click to collapse
Did you do your factory reset through settings menu? I sent in my galaxy s8 back to them for the trade in program Monday and it was running One UI beta 3 so I flashed it through ODIN using the latest Sprint firmware and CSC file to wipe everything back to complete stock. When I did the initial factory reset before flashing in odin I went though Settings > General management > Reset > Factory data reset. It asked me for my google password before it would reset the device. I did the ODIN flash to make sure everything was gone and it was on the correct latest Sprint firmware. I was afraid being on the BETA they may reject it. Now you've got me worried because I didn't try and set the device up again to see if it asked for my google password. I'm 99% sure when doing a factory reset through settings and entering in my credentials FRP is no longer active. Does anyone know if a clean ODIN flash using the CSC (not Home CSC) will remove any and all settings such as FRP?
googy_anas said:
I guess you didn't remove your accounts before resetting your phone. So, most probably, the setup process will ask for previous account credentials.
Samsung should be able to bypass this protection if they want. Or you can see with them the possibility to send them your account credentials to help them unlock the phone. If they refuse then they have bad intentions...
Click to expand...
Click to collapse
I am a little confused as I removed my SIM and SD Card and then did a factory reset and it went back to the first set up screen. So, you are saying if we did not remove our Google account or work email prior to factory reset they could refuse the trade in??
Sent from my SM-G973U1 using Tapatalk
maddie01 said:
I am a little confused as I removed my SIM and SD Card and then did a factory reset and it went back to the first set up screen. So, you are saying if we did not remove our Google account or work email prior to factory reset they could refuse the trade in??
Click to expand...
Click to collapse
Yes. FRP (Factory Reset Protection) is designed to deter theft by requiring any Google account (not sure about Samsung account) that was active on the phone at the time of factory reset be logged into prior to using any other account after the factory reset. You can disable FRP by just going into Settings -> Accounts and removing your Google account prior to a factory reset.
Outbreak444 said:
Yes. FRP (Factory Reset Protection) is designed to deter theft by requiring any Google account (not sure about Samsung account) that was active on the phone at the time of factory reset be logged into prior to using any other account after the factory reset. You can disable FRP by just going into Settings -> Accounts and removing your Google account prior to a factory reset.
Click to expand...
Click to collapse
Maybe so, but I've traded two phones with no problems and all I've ever done is a factory reset from the settings. Both times I did reboot to see if it went to the default setup screen, but that's all I've done.
Same here, did a factory reset only. It was approved even with unlocked bootloader and twrp...
galaxys said:
Same here, did a factory reset only. It was approved even with unlocked bootloader and twrp...
Click to expand...
Click to collapse
Well, I appreciate everyone chiming in...I hope ultimately they approve the trade or get you phone back to you so you can sell it to recoup your money...
I checked to be sure and it seems my trade in was excepted as they only charged my Amex the discounted amount and they received my trade in on the 28th of March and i did not do anything but a Factory Reset... same thing when i traded in my S8 for the S9...
Maybe Sammy saw something questionable on the unit and used this as an excuse to deny the trade? It could be possible that this deleting of the prior accounts is in the fine print somewhere and they use when needed?
Best of luck...
Sent from my iPad using Tapatalk
I think you're at Samsung's mercy in these situations. You can complain to them until you're blue in the face, but in the end it's at their discretion.
Yeah, there was nothing wrong with my phone so I am going to complain pretty hard. I have hit up the Samsung Mobile USA and Samsung Support USA on Twitter before and retweet them enough that I hope to make a fuss that I can get taken care of.
vonDubenshire said:
Yeah, there was nothing wrong with my phone so I am going to complain pretty hard. I have hit up the Samsung Mobile USA and Samsung Support USA on Twitter before and retweet them enough that I hope to make a fuss that I can get taken care of.
Click to expand...
Click to collapse
Good luck. What's so bad is that Samsung isn't even the one's inspecting the phones. They should have some process that makes Samsung themselves look at a phone after Ingram Micro rejects it.
Hi everyone! First I just want to say thanks to anyone who has any information to help me.
I have a Note 9 and I enabled the directional lock (to unlock the phone). My phone is also encrypted so it will prompt me to enter the the directional lock anytime the phone is turned on and then again to unlock the screen. I turned my phone off the other day. When I turned it back on I saw the screen prompt for a directional lock. My friend needed help with something so I ended up talking to her before I even tried to unlock it (big mistake). When I got back in my truck to use my phone the screen was black and the message appeared, "Verification Failed, Unable to restart your device. The integrity verification has failed. You need to reset your device to factory default settings. This will erase all your data. I am not sure if while I was talking I accidentally touched the screen causing this message.
The biggest problem is I do not have a backup of certain files. They are on the internal memory of my device. So I DO NOT want to do a factory data reset. I just want to know a solution to get back into my phone again.
Here are the things I have tried:
-Soft reset with Power and volume key
-Wiping cache partition
-Calling Samsung
-Calling T-Mobile
-Downloading Samsung Switch (Does not Recognize device)
-All options in recovery mode (except factory data reset)
-Download mode
My phone is not rooted but it did go through a series of OTA updates and now is running Android Pie. I have came across a few other people with this issue and it happened after updating.
I want to know if there is a way to get in the phone or is there a way to recover my encrypted data and then decrypt it. I also would like to know if I can have the steps to use Odin (already downloaded on my computer) to reinstall the current firmware on the phone. I am wondering if anyone has ever done this and still kept their data (pictures, videos, memos, documents and text messages). I have only flashed my device probably about 10 years ago. So step by step directions would be amazing. Also I do have developer options enabled.
I have searched the forum and the only advice I have seen is to reset but I want to know how to keep my data. The only thing I have came across is a store that has a "Samsung" machine that will do a Home Restore without losing your data. He told me if something is corrupted that I could still lose my data. I have over 100gbs of data I need to access and it would be horrible to lose it.
Finally I have one last question is to back up all my encrypted data so that if I find a way to decrypt it later?
PLEASE any advice besides the things I have already tried would be so helpful. If anyone is able to help me I PROMISE I will help you with whatever you are trying to do and believe me.... I have the resources to do so. It will be a way I will show my thanks.
tt5 said:
Hi everyone! First I just want to say thanks to anyone who has any information to help me.
I have a Note 9 and I enabled the directional lock. My phone is also encrypted so it will prompt me to turn on the directional lock anytime the phone is turned on and then again to unlock the screen. I turned my phone off the other day. When I turned it back on I saw the screen prompt for a directional lock. My friend needed help with something so I ended up talking to her before I even tried to unlock it (big mistake). When I got back in my truck to use my phone the screen was black and the message appeared, "Verification Failed, Unable to restart your device. The integrity verification has failed. You need to reset your device to factory default settings. This will erase all your data. I am not sure if while I was talking I accidentally touched the screen causing this message.
The biggest problem is I do not have a backup of certain files. They are on the internal memory of my device. So I DO NOT want to do a factory data reset. I just want to know a solution to get back into my phone again.
Here are the things I have tried:
-Soft reset with Power and volume key
-Wiping cache partition
-Calling Samsung
-Calling T-Mobile
-Downloading Samsung Switch (Does not Recognize device)
-All options in recovery mode (except factory data reset)
-Download mode
My phone is not rooted but it did go through a series of OTA updates and now is running Android Pie. I have came across a few other people with this issue and it happened after updating.
I want to know if there is a way to get in the phone or is there a way to recover my encrypted data and then decrypt it. I also would like to know if I can have the steps to use Odin (already downloaded on my computer) to reinstall the current firmware on the phone. I am wondering if anyone has ever done this and still kept their data (pictures, videos, memos, documents and text messages). I have only flashed my device probably about 10 years ago. So step by step directions would be amazing. Also I do have developer options enabled.
I have searched the forum and the only advice I have seen is to reset but I want to know how to keep my data. The only thing I have came across is a store that has a "Samsung" machine that will do a Home Restore without losing your data. He told me if something is corrupted that I could still lose my data. I have over 100gbs of data I need to access and it would be horrible to lose it.
Finally I have one last question is to back up all my encrypted data so that if I find a way to decrypt it later?
PLEASE any advice besides the things I have already tried would be so helpful. If anyone is able to help me I PROMISE I will help you with whatever you are trying to do and believe me.... I have the resources to do so. It will be a way I will show my thanks.
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u can try with odin and flash latest firmware but it will not remove encryption. none the less it might at least get you access to the unlock screen and allow you to unlock but it might not.
read up about odin and get latest version.
read up on stockfirmware and your phone model and which carrier CSC code you are on and get latest version. via samfirm tool or frija or sites like sammobile
flash it in odin by filling the different .md5 files to the according slots. but for CSC slot use home_csc.md5 to not wipe data.
but what i dont understand is what does the landscape/portrait have anything to do with this?
bober10113 said:
u can try with odin and flash latest firmware but it will not remove encryption. none the less it might at least get you access to the unlock screen and allow you to unlock but it might not.
read up about odin and get latest version.
read up on stockfirmware and your phone model and which carrier CSC code you are on and get latest version. via samfirm tool or frija or sites like sammobile
flash it in odin by filling the different .md5 files to the according slots. but for CSC slot use home_csc.md5 to not wipe data.
but what i dont understand is what does the landscape/portrait have anything to do with this?
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Thank you so much for the response!! My Phone is from T-mobile ]. I have been reading up on it and I did download Odin but I am unsure of how to exactly use it. I could figure it out with directions but I am afraid to do the wrong thing because I have only done it one and that was with Samsung Kies ( a long time ago.)
I am unsure what you mean by Portrait and Landscape mode in my post. I don't see where I mentioned it. Maybe you are referring to the directional lock. That is how you unlock the phone (with a series of directions). For instance... left, left, down, down, right, left, up. I mentioned it because that could be causing this issue. That is the method to get past the secure startup as well. A lot of people don't know about that option because you have to enable it in accessibility menu.
tt5 said:
Thank you so much for the response!! My Phone is from T-mobile ]. I have been reading up on it and I did download Odin but I am unsure of how to exactly use it. I could figure it out with directions but I am afraid to do the wrong thing because I have only done it one and that was with Samsung Kies ( a long time ago.)
I am unsure what you mean by Portrait and Landscape mode in my post. I don't see where I mentioned it. Maybe you are referring to the directional lock. That is how you unlock the phone (with a series of directions). For instance... left, left, down, down, right, left, up. I mentioned it because that could be causing this issue. That is the method to get past the secure startup as well. A lot of people don't know about that option because you have to enable it in accessibility menu.
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oh instead of a pin or biometrics the pattern lock screen?
but if it was locked because of too many tries then dont think you can do anything. you should have received a message through the email used to register your samsung account and follow it to get it unlocked.
any talk of circumventing this type of lockout isint something that can be discussed on xda because there is no way to prove that it was by accident. and even if it was and there really was a way to bypass it, it would give criminals insight. so sorry but there isint much more that can be said.
bober10113 said:
oh instead of a pin or biometrics the pattern lock screen?
but if it was locked because of too many tries then dont think you can do anything. you should have received a message through the email used to register your samsung account and follow it to get it unlocked.
any talk of circumventing this type of lockout isint something that can be discussed on xda because there is no way to prove that it was by accident. and even if it was and there really was a way to bypass it, it would give criminals insight. so sorry but there isint much more that can be said.
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Yes, it is an option instead of the regular pattern. I like it because it is hard to copy for anyone looking at you unlock your phone and if you lose it... even looking at the screen will not tell them how to unlock it because they need to know the sequence.
I am unsure what caused it.. maybe me or the updates. I have never had this problem before in my entire life. I had the Note 2, 3, 4, 5, 8 and 9. (Yes, I love my Notes.) Not one of them have done this and I only noticed the directional lock beginning on the Note 5. I have an S10 as well and I could't find the option. So I am not sure if it is just specific to Galaxy Notes.
I never thought of giving someone else insight on how to get into phones. That is a good point! I understand that not being allowed. I have known about XDA developers for a long time. I think back somewhere in 2007 -2009 when I was very active on Tmonews forums. So I really haven't been on a forum in like 10 years. I am sure a lot of things have advanced since then but I REALLY appreciate the time you took to respond.
I just have two more questions... I am paying for this phone like $30 a month and I also have the $15 insurance. I can't do anything to this phone that would void the warranty. However, the place that told me they may be able to help me is an authorized Samsung repair center. He said he would have to download the firmware and reinstall it on the phone. He also told me that he could do it without losing data (Home Restore) but if something is corrupted it also could erase. It is with a machine that is directly given to them from Samsung. If somehow I lose my data....can it be recovered if I pay a data recovery company? These pictures are VERY important. Honestly, my data is more important to me than the phone.
Lastly, I remember my email I used for the Samsung account however it was an outlook email and it gave me so much trouble trying to log in (even when the phone was fine). However, if I am able to get in do you think it would take the message off the screen? I know my directional lock to get back in. All I need to do is get back to that screen but it won't pop up.
Again seriously.... I thank you so much for trying to help!
tt5 said:
Yes, it is an option instead of the regular pattern. I like it because it is hard to copy for anyone looking at you unlock your phone and if you lose it... even looking at the screen will not tell them how to unlock it because they need to know the sequence.
I am unsure what caused it.. maybe me or the updates. I have never had this problem before in my entire life. I had the Note 2, 3, 4, 5, 8 and 9. (Yes, I love my Notes.) Not one of them have done this and I only noticed the directional lock beginning on the Note 5. I have an S10 as well and I could't find the option. So I am not sure if it is just specific to Galaxy Notes.
I never thought of giving someone else insight on how to get into phones. That is a good point! I understand that not being allowed. I have known about XDA developers for a long time. I think back somewhere in 2007 -2009 when I was very active on Tmonews forums. So I really haven't been on a forum in like 10 years. I am sure a lot of things have advanced since then but I REALLY appreciate the time you took to respond.
I just have two more questions... I am paying for this phone like $30 a month and I also have the $15 insurance. I can't do anything to this phone that would void the warranty. However, the place that told me they may be able to help me is an authorized Samsung repair center. He said he would have to download the firmware and reinstall it on the phone. He also told me that he could do it without losing data (Home Restore) but if something is corrupted it also could erase. It is with a machine that is directly given to them from Samsung. If somehow I lose my data....can it be recovered if I pay a data recovery company? These pictures are VERY important. Honestly, my data is more important to me than the phone.
Lastly, I remember my email I used for the Samsung account however it was an outlook email and it gave me so much trouble trying to log in (even when the phone was fine). However, if I am able to get in do you think it would take the message off the screen? I know my directional lock to get back in. All I need to do is get back to that screen but it won't pop up.
Again seriously.... I thank you so much for trying to help!
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i doubt that the samsung repair shop would be able to do anything for your data. but i guess it might be good to give them a call and explain the situation.
but i think they would basically do what was discussed earlyer using odin.
regarding the rest on how to get back in the phone I've never been locked out so i hope someone can chime in and see if there is a way to get it to prompt again or maybe have a remote unlock. co to samsung.com, login with your account that was used to setup the phone and check around. i know there is a remote dashboard on there to find your phone and do other commands remotely. i know for a fact that locking remotely exists. maybe its just as simple as having the phone online, lock it remotely and maybe the prompt will be seen on the device.( trigger it so to say)
good luck
bober10113 said:
i doubt that the samsung repair shop would be able to do anything for your data. but i gutess it might be good to give them a call and explain the situation.
but i think they would basically do what was discussed earlyer using odin.
regarding the rest on how to get back in the phone I've never been locked out so i hope someone can chime in and see if there is a way to get it to prompt again or maybe have a remote unlock. co to samsung.com, login with your account that was used to setup the phone and check around. i know there is a remote dashboard on there to find your phone and do other commands remotely. i know for a fact that locking remotely exists. maybe its just as simple as having the phone online, lock it remotely and maybe the prompt will be seen on the device.( trigger it so to say).
good luck
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Thanks so much! I actually got locked out of my Samsung Account and my email so I called Samsung and they got
me right back in. The first person told me they couldn't do anything but then she gave me a number (855-795-0509) to call. She said it was for the "find my mobile" department so I could see if could unlock it. The second lady helped me get back into my account. She was a huge help! I was able to access the remote unlock but it didn't work. I guess because the phone isn't connected to data at all. Is there anyway to force it to connect to a network? I reinserted my sim so it would recognize my number and also so it would have data to connect.
My last option is to go back to the store and see if what he does can fix it. The lady at Samsung said that people have been reporting issues with this update so it wasn't just me. I literally have to keep these files or it could be my life. I have to edit video for a celebrity and a lot of it is on the internal memory. I had to put it there because I use Adobe Clip and it never finds files that are on my SD card. It is just easy to me because I can do it on the go and not have to carry around my laptop everywhere. Next time I will surely back it up somewhere. This is the first time I haven't.
Hello everyone, my father recently passed away. We have a family-run business and all the important contacts and information about our deals and orders we made are on his phone. Aside from that, there are also precious pictures on his phone that we would like to retrieve. Does anybody know a way we can unlock his phone? We have tried almost every method such as android device manager, Samsung find my mobile, and even contacted Verizon. He had given me his passcode a couple years ago but has changed it since then. I've tried other possible passwords and I'm down to my last couple attempts before the device resets to factory settings. Any help would be greatly appreciated, my mother and I just want the memories on the phone and the contacts to keep our business running so we can follow through with our orders. I would hate for everything to be deleted forever.