My P9 got a strange screen recently after a restart, only half of screen showing the UI (please refer to the attached photo). However, I am unable to unlock the phone (nothing happen when touching the screen). The most strange is, the phone can receive Email and phone calls but unable to make a call due to stuck in the same half screen. How to solve this problem?
I know there is nothing wrong with the hardware, just problem from the software side.
Try to force reboot by holding power button until it reboots
If persist, try going to default recovery and clear caches
Looks like the sensor.is. faulty
The screen looks like using the huawei flip cover
If you can access the settings then try to disable the flip cover settings,i just forgot where it is
FiKsTyLeR said:
Try to force reboot by holding power button until it reboots
If persist, try going to default recovery and clear caches
Looks like the sensor.is. faulty
The screen looks like using the huawei flip cover
If you can access the settings then try to disable the flip cover settings,i just forgot where it is
Click to expand...
Click to collapse
the point is, i cannot enter to the UI now, so nothing I can do with this.
tsuishui said:
the point is, i cannot enter to the UI now, so nothing I can do with this.
Click to expand...
Click to collapse
Last options is to factory reset
FiKsTyLeR said:
Last options is to factory reset
Click to expand...
Click to collapse
I will try to use a magnet to see if there is sensor problem, thanks anyway
Like FiKsTyLeR said try rebooting the phone by holding the power button for 10 seconds. Whent this doesn't work boot into recovery and wipe cache.
_Frostplexx_ said:
Like FiKsTyLeR said try rebooting the phone by holding the power button for 10 seconds. Whent this doesn't work boot into recovery and wipe cache.
Click to expand...
Click to collapse
Tried but the flip cover mode still exist.
I searched from internet that maybe the hall sensor is not working, possible to fix it?
What I want to do is copy all the files inside P9 to my computer.
If its a software problem and not hardware (like screen protector, broken sensor) you could try to simply roll back to marshmallow and update again to nougat.
Does the problem exist in fastboot mode, recovery, etc ?
Related
Hey guys,
So I have had my One more than a year, never root, never install any mod in it, just simple, daily use. It worked well till last night when some weird thing happened:
- At first, the Back, Home and HTC buttons keep flashing along with the screen. When I unlock my screen pass lock and go to the home screen, it showed a notification like "To restart the phone, keep pushing the power button for (x) second" with x is the count down number. After that, the phone is automatically rebooting, then the problem happen again.
- After a few times, I manage to shut it down properly then turn the phone up. As I notice, as long as I doing something with the phone such as calling somebody or checking facebook or simply sliding the home screen, thing is normal. But as I stopped using it, that weird notification pop up again
- The phone keep restarting after that, again and again. Sometime it boot successful, but when Im go to the home screen, the notification shows up and my phone restarts again. As I couldnt turn off my phone, it is drained and out of battery.
- This morning, I put the cable in and try to charge it, and My One now stuck at the first HTC logo screen then restarting and then stuck again. That looping process is drive me crazy. As I try to pull out the cable, the phone is not working (Obviously) since it is out of battery.
- As I hold down Power and Volume down, I can enter bootloader screen. I saw a "locked" banner and cannot navigate through the menu and can not press Fastboot or anything. After 2-3 seconds, the phone is shut down and keep looping.
Long story shot, can anybody tell me how to fix this. As I have a lot of pictures that havent been backed up, I really appreciate if I can keep everything without doing a factory reset. Oddly enough, I cant even do a factory reset since the bootloader is not working.
Please help.
Have you tried a factory reset?
On boot, bottom down n power will take u to fastboot.
You can do a factory reset from there.
HTC sync can save your stuff.
Sent from my HTC One_M8
mashk said:
Have you tried a factory reset?
On boot, bottom down n power will take u to fastboot.
You can do a factory reset from there.
HTC sync can save your stuff.
Sent from my HTC One_M8
Click to expand...
Click to collapse
As I mentioned above, I can hardly do anything from that fastboot screen. Up, down and power button is not working as I cannot navigate to recovery or factory reset. Even pushing power button wont do.
When I connect the phone to PC, nothing happen. It is because the phone is out of battery i suppose?
The problem is when I start to charge the phone, it will keep looping. But if I dont, the phone is death and I cant do anything.
I honestly dont know. I suspect you have
Fast boot selected under Settings>power.
You've got to try till you can get into fastboot otherwise send it for repairs.
Sent from my HTC One_M8
evelucife said:
Hey guys,
So I have had my One more than a year, never root, never install any mod in it, just simple, daily use. It worked well till last night when some weird thing happened:
- At first, the Back, Home and HTC buttons keep flashing along with the screen. When I unlock my screen pass lock and go to the home screen, it showed a notification like "To restart the phone, keep pushing the power button for (x) second" with x is the count down number. After that, the phone is automatically rebooting, then the problem happen again.
- After a few times, I manage to shut it down properly then turn the phone up. As I notice, as long as I doing something with the phone such as calling somebody or checking facebook or simply sliding the home screen, thing is normal. But as I stopped using it, that weird notification pop up again
- The phone keep restarting after that, again and again. Sometime it boot successful, but when Im go to the home screen, the notification shows up and my phone restarts again. As I couldnt turn off my phone, it is drained and out of battery.
- This morning, I put the cable in and try to charge it, and My One now stuck at the first HTC logo screen then restarting and then stuck again. That looping process is drive me crazy. As I try to pull out the cable, the phone is not working (Obviously) since it is out of battery.
- As I hold down Power and Volume down, I can enter bootloader screen. I saw a "locked" banner and cannot navigate through the menu and can not press Fastboot or anything. After 2-3 seconds, the phone is shut down and keep looping.
Long story shot, can anybody tell me how to fix this. As I have a lot of pictures that havent been backed up, I really appreciate if I can keep everything without doing a factory reset. Oddly enough, I cant even do a factory reset since the bootloader is not working.
Please help.
Click to expand...
Click to collapse
looks like an hardware defect, maybe your power button is stuck?
alray said:
looks like an hardware defect, maybe your power button is stuck?
Click to expand...
Click to collapse
I dont think so man. It seems working normal for me. But thanks anyway
evelucife said:
I dont think so man. It seems working normal for me. But thanks anyway
Click to expand...
Click to collapse
"To restart the phone, keep pushing the power button for (x) second" with x is the count down number.
Click to expand...
Click to collapse
Because this is exactly the message we usually get when holding the power button for more then 5 sec...
and that would explain the reboot issue
looks like the "power" key is always active
definitively sounds like an hardware issue imo
and your issue is even present in bootloader what confirm that this is an hardware defect.
alray said:
Because this is exactly the message we usually get when holding the power button for more then 5 sec...
and that would explain the reboot issue
looks like the "power" key is always active
definitively sounds like an hardware issue imo
and your issue is even present in bootloader what confirm that this is an hardware defect.
Click to expand...
Click to collapse
Yeah u has a point. Any idea how to fix that? Or I have to bring it to someone else to fix it.
evelucife said:
Yeah u has a point. Any idea how to fix that? Or I have to bring it to someone else to fix it.
Click to expand...
Click to collapse
You'll probably have to send it for repair. Better to contact HTC and see how much it will cost...
alray said:
You'll probably have to send it for repair. Better to contact HTC and see how much it will cost...
Click to expand...
Click to collapse
Thanks man. I will see if i can do.
freeze & black screen
I got an issue with my lg g watch r. At first my watch faze just froze up. Turned it off by pressing button for 15seconds. After a while, i tried to turn it on again but the screen not display anything, just black like turned off. Tried to charge it, can feel the vibration but the screen just stays blank/black.
Can anyone help me?
This sound like a warranty issue ... you should return it.
pr0t0typ3 said:
freeze & black screen
I got an issue with my lg g watch r. At first my watch faze just froze up. Turned it off by pressing button for 15seconds. After a while, i tried to turn it on again but the screen not display anything, just black like turned off. Tried to charge it, can feel the vibration but the screen just stays blank/black.
Can anyone help me?
Click to expand...
Click to collapse
I have the same issue, did Yuo find any solution?
Same thing here. Screen froze while updating Facer then went blank. Long press on the crown to shut it down and then pressing again to restart it does not even display the startup animation. Android Wear app on phone shows it is connected though so it appears it is a screen driver issue. Haven't go the dock with me to try powrring it off then placing it on the charger to see if that wakes it up differently. Wish there was a way to perform a full reset via the app to see if it helps before returning it.
Same problem
:crying: I have the same problem do you found the solution ????? Apparently the watch is connected to my phone but the screen still black without responding.
I fixed this problem
pr0t0typ3 said:
freeze & black screen
I got an issue with my lg g watch r. At first my watch faze just froze up. Turned it off by pressing button for 15seconds. After a while, i tried to turn it on again but the screen not display anything, just black like turned off. Tried to charge it, can feel the vibration but the screen just stays blank/black.
Can anyone help me?
Click to expand...
Click to collapse
If you can feel the vibration and the watch is connected in your phone, the problem is not so bad, the solution I found was trying pressing the button at the right side until the watch stop the vibration several times, then the logo of Lg will appear in the screen, as soon as you see the logo touch the screen from 11 to 5 making a diagonal, and that's it.
Please be patient and don't give up the logo will appear and if you make the diagonal on the screen the reset menu will appear as well.
Not working any more
alextabata said:
If you can feel the vibration and the watch is connected in your phone, the problem is not so bad, the solution I found was trying pressing the button at the right side until the watch stop the vibration several times, then the logo of Lg will appear in the screen, as soon as you see the logo touch the screen from 11 to 5 making a diagonal, and that's it.
Please be patient and don't give up the logo will appear and if you make the diagonal on the screen the reset menu will appear as well.
Click to expand...
Click to collapse
After a day of use my watch my watch, return again in the same state that yesterday (black screen and refusing to turn on ) the worst thing is that it's not allowing me to go through the sistem menu as yesterday, probably is a hardware issue
i have the same problem , yesterday it went off and came back after couple of resets and today again , stuck on black screen, any idea ?
Solution
zoot600 said:
i have the same problem , yesterday it went off and came back after couple of resets and today again , stuck on black screen, any idea ?
Click to expand...
Click to collapse
You do have to delete, the android wear, the facer and the watchmaker then reinstall the android and see if the watch is ok, reinstall all but be sure that everything is for android wear 5.0 all have to be compatible.
Regards.
alextabata said:
You do have to delete, the android wear, the facer and the watchmaker then reinstall the android and see if the watch is ok, reinstall all but be sure that everything is for android wear 5.0 all have to be compatible.
Regards.
Click to expand...
Click to collapse
still nothing
any way to reset the watch (full factory reset ) ?
Two most hardcore way to reset it is this:
1) Press the crown until the watch vibrates and turns off
2) press it again until it turns on
3) swipe from top-left to the bottom-right corner, phone will boot into bootloader mode
4) select "RECOVERY" and confirm (use the symbols on the bottom of the screen)
5) it should boot into recovery
6) tap the screen, menu should display
7) using swipes (as indicated on the screen) select factory reset and confirm
8) select reboot
you watch should be brand new...
Recover first
zoot600 said:
still nothing
any way to reset the watch (full factory reset ) ?
Click to expand...
Click to collapse
Don't do it. The factory reset it must be your last choice. Because after that your watch don't going to be able pairing with your phone.
First make sure you delete all related with the wear from your phone. Try to restore your watch pressing the button until the Lg logo appear as soon as you see the logo press the screen from 11 to 5 making a diagonal, then enter to the recovery mode the watch will show it. Recover the system.
the screen is not active - no lg boot logo , and when i swipe (blindly) to get into bootloader still no screen
I've connected the watch to the computer and it connected so i know its in bootloader
I don't think there's nothing else to do but to return it
can't return it :| will give it another go later
Do you delete all applications before do the recovery mode .. The problem sometimes come because the facer or the watchmaker are not the new versions for aw 5.0. Or because you don't installed the android wear from the playstore ( use a external download ) .1 - The cure is delete all from the phone (apps ) and after reinstall all in the watch.2- If you have the screen totally off. You can try to recover the watch with adb but I down know the method for it.. 3 - the problem after the factory reset is that after it if your watch is still with the black screen the only solution is send it back for warranty but if your wife is able to start again so do you have to reinstall the android wear from the playstore and after all your apps bit taking care that all are compatible wit AW 5.0.
I hope this help you..
If he resets the watch but the LG logo isn't there, is able to get to bootloader but nothing shows on display - that's _NOT_ caused by any application. It's a hardware fault, no doubt about that.
Yes agree . In case that the watch after a factory reset still continue with the problem , the only explication is a hardware failure ,may be in the intern memory ... But in this case the only solution will be send the watch to warranty ...
alextabata said:
Yes agree . In case that the watch after a factory reset still continue with the problem , the only explication is a hardware failure ,may be in the intern memory ... But in this case the only solution will be send the watch to warranty ...
Click to expand...
Click to collapse
Hi Alex,
Did you end-up sending your watch to warranty? Currently having the same problem with mine
ssptff said:
Hi Alex,
Did you end-up sending your watch to warranty? Currently having the same problem with mine
Click to expand...
Click to collapse
i'm having the same problem.
rip
Hello, I see its a common issue, many lumia users got stuck with blank screen after migrating apps.
MAny claim it resolves with hard reset, does anyone have a trick to get it work without hard reset??
thanks!
You might have success just waiting for itself to update, or reboot it via vol down + power.
SuperCana said:
You might have success just waiting for itself to update, or reboot it via vol down + power.
Click to expand...
Click to collapse
rebooted many times, no way. I want to keep from hard reset due my whatsapp is on a fake number
just goto action center>settings>personalization>start> and change from full to tiles. also switch off show more tiles and change the background to some pic.
you can revert back to full once the start screen is loaded.
xxandrea2xx said:
rebooted many times, no way. I want to keep from hard reset due my whatsapp is on a fake number
Click to expand...
Click to collapse
Disable the SD card in your phone. For me, that's the solution so far. Been working fine for almost an hour. Otherwise, every time I locked the phone. I had to soft reset as it would get stuck on loading screen. I am using 1520 btw.
xxandrea2xx said:
Hello, I see its a common issue, many lumia users got stuck with blank screen after migrating apps.
MAny claim it resolves with hard reset, does anyone have a trick to get it work without hard reset??
thanks!
Click to expand...
Click to collapse
For it worked by removing all folders from start-screen.
If you "never" can access the start screen, try starting cortana (ie the search button) "many times", ie repeatedly smash the button for start, then repeatedly smash the home-screen button. Worked for me
Hi everyone I've got a big problem with my wife's Mi 5. After some minutes/hours of usage the touchscreen stops working and the only solution the make it work again is to reboot the phone (by keeping the power off button pressed).
I've tried some rom (MIUI stable, MIUI dev, Paranoid Android 7.3.0) but all of them have the same problem, someone has got the same issue?
I think it's not only an hardware problem because the touchscreen works most of the time... Any ideas?
I'm having the exact same problem with my wife's Mi5 too. I thought she was talking rubbish until I started using the phone full time over the past few weeks.
Symptoms:
Screen switches on and accepts one touch event.
Screen is then unresponsive to touch events.
All other buttons (home, power, volume) all work OK.
All functions work OK (calling, SMS, etc) via remote control (MyPhoneExplorer)
Screen then becomes responsive again after reboot
Tried so far:
Clearing dalvik/cache
Clean flash - using MiFlash and China dev ROM
Opened phone, cleaned all ZIF connections and reconnected.
It almost feels like something in the touch firmware or driver crashes and does not reconnect - as the phone is clearly usable save for the touch panel.
I'm going to ask Bruno/bgcngm and see if there's anything I can do to try and diagnose the issue.
kylemd said:
I'm having the exact same problem with my wife's Mi5 too. I thought she was talking rubbish until I started using the phone full time over the past few weeks.
Symptoms:
Screen switches on and accepts one touch event.
Screen is then unresponsive to touch events.
All other buttons (home, power, volume) all work OK.
All functions work OK (calling, SMS, etc) via remote control (MyPhoneExplorer)
Screen then becomes responsive again after reboot
Click to expand...
Click to collapse
In my case unresponsive screen to touch events, all phisical button works and the only option to make it works again is to reboot. I didn't try to use it with some "remote" control.
kylemd said:
Tried so far:
Clearing dalvik/cache
Clean flash - using MiFlash and China dev ROM
Opened phone, cleaned all ZIF connections and reconnected.
Click to expand...
Click to collapse
I didn't try to open the phone, but I installed all roms with TWRP and format data/wipe cache/dalvik before.
kylemd said:
It almost feels like something in the touch firmware or driver crashes and does not reconnect - as the phone is clearly usable save for the touch panel.
Click to expand...
Click to collapse
I also think that it's related with a software issue...
kylemd said:
I'm going to ask Bruno/bgcngm and see if there's anything I can do to try and diagnose the issue.
Click to expand...
Click to collapse
I don't know who is Bruno/bgcngm but I hope he/she'll find a solution.
If you need some other information or help I'll give you as much as I can.
Well on my old mi4c i had similar problem. I mean sometimes when i pressed power button and tried to unlock it screen didn't work. For me solution was simply to press power button again to turn off screen and then turn IT on. Maybe this will help u. Have u try that ?
Wysłane z mojego MI 5 przy użyciu Tapatalka
kylemd said:
It almost feels like something in the touch firmware or driver crashes and does not reconnect - as the phone is clearly usable save for the touch panel.
Click to expand...
Click to collapse
Do you think it's something related with Doze or standby? I think so because today (and yesterday and so on...) I wasn't able to turn off the wake up alarm (the phone was in standby with the screen off all night) with "the screen" but I have to force restart the phone with the button... and it's very annoying.
Maybe we can try with some Marshmallow ROM instead Nougat one.
Alberto
uremytoy said:
I mean sometimes when i pressed power button and tried to unlock it screen didn't work. For me solution was simply to press power button again to turn off screen and then turn IT on. Maybe this will help u. Have u try that ?
Click to expand...
Click to collapse
Yes I tried it, it's the first test that I did... but It doesn't work. I tried also to double tap home button and power button but nothing happend.
Alberto
I'm facing same issue.I've changed my display panels but it doesn't solve my problem.it is quite painfull.i don't know what should i do.
any update sir?
My MI 5 has a different issue. There is no response if I place the phone on the table, but it is fine if I held it. It seems the touch panel is only responsive when the sort of sensors that a human is holding the phone. I have no idea why it starts to happen in these weeks. This symptom happens even in TWRP, so I don't think it is related some particular ROM. Tried firmware 7.7.6 ~ 7.9.22 with no luck.
skip lock screen
Hi
I know I am late to the party, but just faced the same issue yesterday. To bypass the issue, follow the following steps
1. Restart your phone .
2. Enable developer options from about section in settings. (google enable developer options for specifics)
3. In developer options, there is an option to skip screen lock. Enable that.
4. Voila!!
Hope it will help other mi5 users..
Hi,
I had the same problem. I found this video and I tried to fix it. It worked pretty well. Bye
In a situation that I can't do any service for my Mi5 as of now - is this really loose cable thing ?
Can more folks confirm that this cable solution from above video works ?
exactly same symtoms :
Random screen freeze - only option is to reboot phone or phone goes rebooting randomly itself.
Hi ,
recently i have noticed that when ever i am playing songs and screen is locked after some phone gets hanged, it wont respond to finger print sensor and even for power button, the only option i have to power off and restart the phone again. Phone goes to in-responsive mode.
anybody faced this kind of awkward behaviour.
Thanks
kulkarni.purushottam said:
Hi ,
recently i have noticed that when ever i am playing songs and screen is locked after some phone gets hanged, it wont respond to finger print sensor and even for power button, the only option i have to power off and restart the phone again. Phone goes to in-responsive mode.
anybody faced this kind of awkward behaviour.
Thanks
Click to expand...
Click to collapse
You should try booting into recovery. Wipe the cache partition then do a factory reset.
Also check for any system updates in Settings>about phone
Hopefully this will work, if not then I suggest you return the phone and have it fixed or replaced.
Good luck ?
BTW would you be kind enough to send a screenshot of cpuz on your phone? Much appreciated.