Spots on camera - Samsung Galaxy Note 8 Questions and Answers

Hi
I have a camera issue on my note 8. At night time I get these bright spots near any bright light source. I've attached a picture to show this. The spots move position on the screen as I move the phone around. Anyone else got this? My camera lens in clean.

I believe it is from the refraction of the light thru the glass over the lens. Happens all the time with a bright light source going through a filter or other glass materials.

bobafx said:
I believe it is from the refraction of the light thru the glass over the lens. Happens all the time with a bright light source going through a filter or other glass materials.
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Click to collapse
Thanks but I've never seen this before. Can anyone else replicate this?

try wiping the camera

I tried wiping the lens - it is clean and clear.
Here is a video of the problem - the movement of the spots tells me this is not a hot pixel on the CCD but something else bobafx is likely right about refraction, but I have never had this issue with a camera before.
https://www.youtube.com/watch?v=k4gUL6ab_Bk

I tried wiping the lens - it is clean and clear.
Here is a video of the problem - the movement of the spots tells me this is not a hot pixel on the CCD but something else bobafx is likely right about refraction, but I have never had this issue with a camera before.
https://www.youtube.com/watch?v=k4gUL6ab_Bk

guys (and gals) this may be a common problem with this phone, see here:
https://www.youtube.com/watch?v=p99ZbHlKhLA
at various points (55s - 1:08s) you can see the dot I've talked about
and also see here:
https://us.community.samsung.com/t5/Galaxy-Note-Phones/NOTE-8-CAMERA-PROBLEM/td-p/162640
im currently talking to samsung on chat about this...

I have the same issue with my note 8. So i checked other Samsung phones, 3 different galaxy s7, galaxy s7 edge and galaxy s8+. All of the phones have the exact same dots when in low light near a light source.
Sent from my SM-N950F using Tapatalk

Is this issue on USA models only that use Sony sensors? Just took this video.
https://youtu.be/THUk5AY6r0s
Sent from my SM-N950U using Tapatalk

I'm still not seeing this on my cameras. I've been going out in front of my house at night and shooting inside my house and at the gas station and other spots during the night and I'm not seeing it.

Got the same problem, strangely enough I've never noticed something like this in my Note 5 so I think this is specific to either my unit (or a batch) or the entire Note 8 model.
Now I can't test my note 5's camera as the glass is cracked.
Attached are some sample photos from me - I must admit this is a pretty annoying issue.
I need to find someone at work with a Note 8 and do a direct comparison. If I succeed, I'll update you guys with my findings.
@msx999 Let me know the result of your contact with Samsung (if you ever have any) please.

Are you talking about the light from the street light reflecting from glass back of the phone and hitting the street? Maybe because back is like mirror and reflects light back, like a mirror? It would be easy fix, put the cover on, or tape something non reflective on the back as a temporary fix. Either that or I'm not seeing what you see.

pete4k said:
Are you talking about the light from the street light reflecting from glass back of the phone and hitting the street? Maybe because back is like mirror and reflects light back, like a mirror? It would be easy fix, put the cover on, or tape something non reflective on the back as a temporary fix. Either that or I'm not seeing what you see.
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Click to collapse
Hi pete4k, I'm talking about the light reflections from the car's lights and the street lights as highlighted on the photos.
You can move the location of those reflections just by tilting the phone - it's happening within the lens or between the len's glass and the image sensor.

mateuszd said:
Hi pete4k, I'm talking about the light reflections from the car's lights and the street lights as highlighted on the photos.
You can move the location of those reflections just by tilting the phone - it's happening within the lens or between the len's glass and the image sensor.
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Click to collapse
Hi Maciekd
I still think at least some of the pics show reflection of the street light off the back of the phone, acting like a mirror. The angle and shape of the the reflection seem to be right. But maybe I'm wrong, maybe it is something reflecting inside the cam, but I have not seen it on my pics to investigate more, however I did see the light reflections off the back, so was thinking maybe it's the same, but if it's not, it's not.

I think this is indeed reflection. But I don't think eveyone is having the same issue.
I think this might be an issue limited to my unit or maybe some batch.

Dot defect reflection problem on note 8
I have the same problem exactly.
Been replaced the camera part and the result is still the same but minimize the dot's size only. But still annoying to have this problem at the note 8 compare to its price.
Even before clicking take shoot or recording, I can see there are dots in display.
just wondering. Not all unit have this issue. I've seen a post that no dot defect at all from other forum.
So it maybe only some unit have the problem.
Will going back to Samsung service center and ask a replacement unit. See if approve or not.

The same problem, note 8, Europe, bright moving spots, never seen before on older models...

Same
Yes..Same thing for me. Only when you are shooting something that is directly flaring like lights or something blindly at night but once you out focus them. The camera is just fine

everytme i take a night time video with lights near by I get these tiny dots... look at link below for more.
https://youtu.be/iwINYSt__oE

guys is this a physical defect? I need to know asap..

Related

[Q] Rear camera blur problem. Anyone?

This is my first post here, so first of all, hello everyone and greetings from Finland!
I bought the IS about two weeks ago. Today I took my first outdoor pics and noticed a strange phenomenon. If I focus on a distant object (typical for outdoor shots), the extreme right-hand side of the photo is quite mushy and blurred. The affected area is only about 200 pixels wide (starting from the edge) and goes all the way from top to bottom. Everything else, including the left side, is tack sharp (well, as sharp as it can be with this camera anyway). This happens with every photo, if the focusing distance is relatively long. Close-range shots (indoor pics, for example) are just fine, also the right-hand sides of the photos turn out sharp. This is very strange.
I'm a very experienced photographer, so it's not my technique. Something is wrong with the optics alignment, sensor or it could be a software issue. With optical problems the close-range shots are usually more problematic because of short depth-of-field, which makes the alignment errors much more visible.
Anyone else having similar experiences? Take an outdoor shot using a focusing distance of, let's say, 20-50 meters (or yards) and see if the right side of the image is as sharp as the left side. Make sure there's something with lots of detail near the edges of the image. I would be much less worried, if both sides of the photos were softish. After all, that would be quite typical for less-than-stellar optics found in camera phones. It's the asymmetry that bothers me.
This is actually my only gripe with this phone. Apart from this unpleasant surprise I really like the IS.
Pete
P.S. No fingerprints on the lens, it's clean!
There's an ongoing thread about the camera quality issue.
http://forum.xda-developers.com/showthread.php?t=1021940
chobie said:
There's an ongoing thread about the camera quality issue.
http://forum.xda-developers.com/showthread.php?t=1021940
Click to expand...
Click to collapse
Thanks for the tip!
I did a bit more controlled experimenting and sadly it seems that also close-distance shots suffer from the same right-hand side blurriness. If I take a photo of a completely flat surface, focusing on the center part of the viewing area, the extreme right-hand side of the photo is soft. There's nothing wrong with the left-hand side. Also, the affected area is almost 400 pixels wide (wide angle setting, no zooming). I also rotated the phone 180 degrees and took comparison shots. And...the left-hand side was blurry.
Maybe I have a bad sample. I can't exchange it for a new one, so I guess I have to live with it or have the local HTC service take a look at it. I'm not too keen on doing that.
Pete
Nothing like this in mine. Photos are good. No blur at the right.
cooljais said:
Nothing like this in mine. Photos are good. No blur at the right.
Click to expand...
Click to collapse
Thanks for your comment, good to know your camera is working fine!
I'm suspecting there's dirt inside the lens assembly or on the sensor. My IS is now being serviced at the local HTC service center. I'll let you know how this turns out.
Guess caused by auto focusing

Fairly Intense Camera problems

Hey Guys,
I'm running the most recent firmware and have started to notice some fairly serious problems with white balance on my camera.. I honestly don't use it that much, but i hadn't noticed anything this bad. The problem is consistent whether I'm using Auto mode or semi auto and i've noticed that adjusting some of the settings makes it less intense but it's still present either way.
This first photo here was taken during a sunset the colour on the left is almost okay, the colour on the right is washed out and grey
Note the gradient , the left hand side of the the photo was under slightly lighter conditions (sun was over that way before it set): https://www.dropbox.com/s/c3ju8rxr5hok5hj/DSC_0279.JPG?dl=0
This photo here was outside during day: Note the sunlight actually flaring into the picture, this happens anywhere there is a lot of light next to solids:
https://www.dropbox.com/s/rp517a7dcjc0r69/DSC_0281~01.jpg?dl=0
Any suggestions? Should i try to return this under.... warranty, actually are these things still even under warranty??
Cheers guys.
codral said:
Hey Guys,
I'm running the most recent firmware and have started to notice some fairly serious problems with white balance on my phone... I honestly don't use it that much, but i hadn't noticed anything this bad. The problem is consistent whether I'm using Auto mode or semi auto and i've noticed that adjusting some of the settings makes it less intense but it's still present either way.
This first photo here was taken during a sunset the colour on the left is almost okay, the colour on the right is washed out and grey
Note the gradient , the left hand side of the the photo was under slightly lighter conditions (sun was over that way before it set): https://www.dropbox.com/s/c3ju8rxr5hok5hj/DSC_0279.JPG?dl=0
The same edge of the photo turned grey as above:
https://www.dropbox.com/s/vlmq9c8mpk5iz60/DSC_0267~01.jpg?dl=0
This photo here was outside during day: Note the sunlight actually flaring into the picture, this happens anywhere there is a lot of light next to solids:
https://www.dropbox.com/s/rp517a7dcjc0r69/DSC_0281~01.jpg?dl=0
Any suggestions? Should i try to return this under.... warranty, actually are these things still even under warranty??
Cheers guys.
Click to expand...
Click to collapse
Warranty depends on the country - if you can, it's better to get a replacement rather than attempt to fix yourself.
tomascus said:
Warranty depends on the country - if you can, it's better to get a replacement rather than attempt to fix yourself.
Click to expand...
Click to collapse
Hey.... Thanks mate, i am not sure if it is something I can fix myself, or whether it's even hardware related, hopefully someone else see's this thread who can give me some insight into whether this is just bad BIONZ related or it's a hardware problem.
Anyone got any idea?
I'm not really an expert, but it looks like a flash bleed to me
Thanks for the reply mate... Unfortunately it happens anywhere there is a significant amount of daylight, with flash disabled same results unfortunately... I've noticed I get lines through the photos on macro shots if there is insufficient lighting too...
Would love to know whether this is a standard Z1 issue or a latest firmware issue or my camera is screwed? Also whether any of the custom roms address this?
cheers
The first image makes me think you might have some problem with your lens. Did you look at it under a strong light and check for visible damage like scratches?
That doesn't look software related, something's up with the lens or the glass that protects the lens. Is it smudged or scratched or anything?
nah it's definitely clean, routinely clean it... so looks like it's physically hardware related then. I had some water into this thing once, which they fixed by replacing the casing and cleaning... Is there anything which the water could have wrecked that they should have replaced perhaps?
codral said:
nah it's definitely clean, routinely clean it... so looks like it's physically hardware related then. I had some water into this thing once, which they fixed by replacing the casing and cleaning... Is there anything which the water could have wrecked that they should have replaced perhaps?
Click to expand...
Click to collapse
Ahh water damage, they just cleaned it and replaced the case? I'm guessing the camera got affected as well. Usually with lenses if it comes in contact with any moisture it might get screwed up. Maybe they should've replaced the camera :/
How much water damage was there? Like, did a lot of water get in your device?
I don't think it was a heap, was enough to stop the thing booting, intermittently so I guess a bit... Might see if i can get it fixed under warranty then, given that my last warranty fix didn't address this current problem. Don't like my chances though, might be time to get a z3...

Light leak spot on my z3c display

In my lower half of the screen I have a bright spot visible only on light background. My device is just a few days old. Anyone else encountered this? Should I worry about it?
catalinbudusan said:
In my lower half of the screen I have a bright spot visible only on light background. My device is just a few days old. Anyone else encountered this? Should I worry about it?
Click to expand...
Click to collapse
Sorry this might seem silly, but have you checked that the lens is clean? Or maybe there is a bit of dust that has gotten inside the casing and onto the lens? I guess if it's bright enough, then you should be able to have it fixed on warranty.
The lens is part of the camera and has nothing to do with the screen. The screens are backlit by a source of light and mine has a bleed spot. I've seen this before on laptops too.
I think I have it too, left side, a little lower then the middle of the screen. It shows better in the brightest screen setting but it's still pretty discreet. I wouldn't worry about it.
talk.sonymobiledotcom/t5/Xperia-Z3-Compact/Lighter-spot-on-screen/m-p/855751
So, I sent the unit back and got a replacement. It was pretty annoying to me as I was constanlty distracted by the bright spot. The carrier (Orange Romania) was very cool about it and sent the replacement ahead to make the switch at my house so I wouldn't have to send it in, wait for them to verify the fault, sent a replacemet in a week or so and be left without a <propper> phone . Very pleased and so far I can't identify any faults.
I received my device today and after playing with it for a few hours, I noticed a light blob on the top-right side of the screen. Such a shame
Hopefully I'll get a replacement asap.
I have a similar spot, but it is in the right bottom corner. These spot seem to appear near the buttons. My theory is that by bending the phone something from the inside of the phone pushes against the display and creates the spots.
mine is from the left edge, thumb size. It's visible on dark background. Sony mobile displays are pure crap, the worst I've seen on any smartphone. Never buy Sony again!

light bleed

Are you guys experiencing light bleed from the edges of your Note 8 screen. I just got my Tmobile Note 8 yesterday.
Wow...
I was hoping to god this wasn't gonna happen again.. I hated this so much with the Note 7 -_-
It isn't bad at all when the brightness is lowered, but looks absolutely disgusting when using the phone for GPS at night.
Last thing I want is for a $1500 phone to look cheap.
Apparently this is "natural" because of the glass and how it reflects light, BUT... all they had to do was wrap the black around it to block that reflective exit alone the edges.. But they didnt.
I may just take my note 8 back over this. I couldn't stand this on my note 7
OP, you should max the brightness, show a white image, and put a credit card on top of the screen and then take a picture.
Wow! I probably would have never noticed, but I do now. Thanks! I have a VZW but it doesn't seem near as bad as yours. Luckily my case covers it so I won't OCD over it, like the bubble I have in the bottom of my screen protector, going back to geek squad tomorrow. On my s7 edge I made them change it out 3 times. :angel:
HeRe4oNeReAsoN said:
Wow! I probably would have never noticed, but I do now. Thanks! I have a VZW but it doesn't seem near as bad as yours. Luckily my case covers it so I won't OCD over it, like the bubble I have in the bottom of my screen protector, going back to geek squad tomorrow. On my s7 edge I made them change it out 3 times. :angel:
Click to expand...
Click to collapse
You probably aren't noticing it because it takes a relatively bright image closer to the edge for it to appear.
View a white image with maxed brightness while covering the majority of the screen, and you will literally see a white ring around the edge of the phone.
Super damn annoying -_-
imatts said:
You probably aren't noticing it because it takes a relatively bright image closer to the edge for it to appear.
View a white image with maxed brightness while covering the majority of the screen, and you will literally see a white ring around the edge of the phone.
Super damn annoying -_-
Click to expand...
Click to collapse
After reading this post, I immediately took it out of the case, cranked the brightness up, turned the lights off, opened a web page, seen it! Aghhhh! On mine, it seems worst on the right side. Put it back in the case, took a shot, and now trying to forget it was ever there or my eyes will look for it every time, because it IS ANNOYING now that I KNOW it's there!
HeRe4oNeReAsoN said:
After reading this post, I immediately took it out of the case, cranked the brightness up, turned the lights off, opened a web page, seen it! Aghhhh! On mine, it seems worst on the right side. Put it back in the case, took a shot, and now trying to forget it was ever there or my eyes will look for it every time, because it IS ANNOYING now that I KNOW it's there!
Click to expand...
Click to collapse
Sorry
If it makes you feel better, its only noticeable when the brightness is at a decent level. Plus using a case will get rid of it entirely.
I'll probably whip out the microscope and apply a fine line of black paint along the edge of the glass lol.
I wonder when they're going to get rid of light bleed. I've literally had it on every device with a screen that I've ever owned.
I thought that OLED devices weren't backlit. Blah blah blah individual pixels lit. Isn't that supposed to be a selling point of OLED screens? Where does the light bleed come from?
usmaak said:
I wonder when they're going to get rid of light bleed. I've literally had it on every device with a screen that I've ever owned.
I thought that OLED devices weren't backlit. Blah blah blah individual pixels lit. Isn't that supposed to be a selling point of OLED screens? Where does the light bleed come from?
Click to expand...
Click to collapse
It happens because the glass is still thick enough to allow light to travel along the inside and exit throughout the edges.
This is such an easy fix too, which is why I don't understand why this hasn't been fixed. All they have to do is literally wrap the glass around the edges with the same material they're using the the top and sides anyway..
imatts said:
It happens because the glass is still thick enough to allow light to travel along the inside and exit throughout the edges.
This is such an easy fix too, which is why I don't understand why this hasn't been fixed. All they have to do is literally wrap the glass around the edges with the same material they're using the the top and sides anyway..
Click to expand...
Click to collapse
Ahh, ok. Makes sense. Thanks for the explanation. It's different than the standard LCD light bleed then.
Hopefully I won't notice it much while it's in a case.
Zero light bleed on mine.
Sent from my SM-N950U1 using Tapatalk
cmart0125 said:
Are you guys experiencing light bleed from the edges of your Note 8 screen. I just got my Tmobile Note 8 yesterday.
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Click to collapse
A blast from the past. Identical thread in the Note 7 and nearly all other forums concerning the 'edge screen design'.
It is not technically "Light bleed" That term is reserved for a phenomena (problem-fault) often common with IPS panels.
What you are seeing is......how can one write.......light escaping NOT into the screen as light bleed but light escaping from the screen.....There is a gap between the body and where the display ends, this tiny tiny tiny space, in certain situations, can indeed shine light OUT but not into the screen and there is a difference but both can be annoying IF we become OCD about it. I guess this situation is part of the edge experience? As suggested by peers, a case will stop such micro reflections or light escaping.
Ryland
Ryland Johnson said:
A blast from the past. Identical thread in the Note 7 and nearly all other forums concerning the 'edge screen design'.
It is not technically "Light bleed" That term is reserved for a phenomena (problem-fault) often common with IPS panels.
What you are seeing is......how can one write.......light escaping NOT into the screen as light bleed but light escaping from the screen.....There is a gap between the body and where the display ends, this tiny tiny tiny space, in certain situations, can indeed shine light OUT but not into the screen and there is a difference but both can be annoying IF we become OCD about it. I guess this situation is part of the edge experience? As suggested by peers, a case will stop such micro reflections or light escaping.
Ryland
Click to expand...
Click to collapse
So this is a known issue with Galaxy phones?
I've never experienced it with the Note 7 or currently with the Galaxy S8 plus. Is this enough to get a replacement?
Wow, this thread is like dejavu, I had to really look for it with max brightness in a dark room to find it on both my note 7's. I didn't think it was a big deal but some did. If I get the note 8 I will look for it.
Sent from my SAMSUNG-SM-G935A using XDA-Developers Legacy app
It sounds like you might have to go through more than one replacement to get one that doesn't do it.
Just for fun, I always follow the release of the new iPhone on Macrumors each year, and there's always a huge light bleed thread. I know (now) that this is something completely different than what happens with these phones.. People over there go through numerous replacements to try and get a perfect screen. Many never get one.
I will have my phone in a case from day one, so I guess that I won't see this.
Mine's good... no light bleed at all.
I am getting no light bleed at all. Turned my screen all the way up on a white screen and no light bleed.
Sent from my SM-N950U using Tapatalk
None on my T-Mobile variant. I put a full white image up just to be sure.
Sent from my SM-N950U using Tapatalk
I'm not seeing any either even with the brightness turned all the way up and various bright pictures. There's a slight change in brightness but that's to be expected with the curve but nothing like the pictures.
cmart0125 said:
So this is a known issue with Galaxy phones?
I've never experienced it with the Note 7 or currently with the Galaxy S8 plus. Is this enough to get a replacement?
Click to expand...
Click to collapse
at least one guy on another forum has reported his light bleed and is getting a replacement in exchange.
So maybe some were built with more of a "gap" there than others.
The way my luck with electronic devices works, I'll definitely have it. Glad that it won't be noticeable when it's in a case. I won't even look for it, because then I'll know it's there for sure and it will bug me.

Please help with lens flares, glare, light dots I dunno what it is

Can someone please check out my pictures and video and tell me why Everytime I use.my galaxy s10+ at night I get these lens glare or flares . I was on 15 story roof top the other night and still and these light dots. Doesn't matter if I'm above or below a light source I get them. It's basically impossible to take a pic at night and not have them. I never had this issue on my 9+ or iPhone.
https://www.reddit.com/r/galaxys10/...lens/?utm_medium=android_app&utm_source=share
joeynox said:
Can someone please check out my pictures and video and tell me why Everytime I use.my galaxy s10+ at night I get these lens glare or flares . I was on 15 story roof top the other night and still and these light dots. Doesn't matter if I'm above or below a light source I get them. It's basically impossible to take a pic at night and not have them. I never had this issue on my 9+ or iPhone.
https://www.reddit.com/r/galaxys10/...lens/?utm_medium=android_app&utm_source=share
Click to expand...
Click to collapse
Other than keeping your lens clean and changing the camera angle there isn't much you can do. It's the light reflecting off the lens. I've seen them on every phone I've owned including the Pixel 3X, Note 9, Note 8, S8+, Moto G6 and more.
I get the there's lens flares or light bouncing off the lens but this badly? I haven't seen any pictures or anything from anyone else on Reddit with what happens in my pictures. Literally any light source will do it. I could see if I was right under a lamp post but I was 15 stories above the lights and trying to take a pic of the NYC skyline from a roof top and it still happened
joeynox said:
I get the there's lens flares or light bouncing off the lens but this badly? I haven't seen any pictures or anything from anyone else on Reddit with what happens in my pictures. Literally any light source will do it. I could see if I was right under a lamp post but I was 15 stories above the lights and trying to take a pic of the NYC skyline from a roof top and it still happened
Click to expand...
Click to collapse
I'm not sure what else to tell you other than contact Samsung and get their explanation. Maybe they will say there is a defect in the glass but I'm sure they will come to a solution of some kind.
Misterxtc said:
Other than keeping your lens clean and changing the camera angle there isn't much you can do. It's the light reflecting off the lens. I've seen them on every phone I've owned including the Pixel 3X, Note 9, Note 8, S8+, Moto G6 and more.
Click to expand...
Click to collapse
I contacted them on Twitter and the support guy basically said the same thing but did say it shouldn't be as present like in this photo I took on the roof top
https://imgur.com/Sin9nXL
https://imgur.com/rbaL2Fl
There's a starburst option in the scene optimizer....try to disable that.
Sent from my SM-G975U1 using Tapatalk

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