Database Develop

[Q] Why my Galaxy S locks up?! (Comatose Syndrome on going investigation)

Hi Guys,
Could someone tell me why my 2 weeks old Galaxy S (Service Provider: Bell) turns it self off out of the blue?
It happend twice already, the phone was on my pocket, I pushed the on/off side botton and nothing happens, the screen is pitch black!!
This is an irritating issue as I'm forced to physically take out the phone from the case and remove the battery and put it back on to turn on the phone.
Does anybody whats causing this issue? and how to fix it ?
Your help is much appreciated!
Cheers

Also, I was wondering if I do a factory reset to try solving the random shutting down problem, will I have to re-purchase all the apps I bought from the Market?

Send for warranty is needed I think
Sent from my GT-I9000 using XDA App

Essayli said:
Also, I was wondering if I do a factory reset to try solving the random shutting down problem, will I have to re-purchase all the apps I bought from the Market?
Click to expand...
Click to collapse
No, the info that you purchased the apps is stored in your Google account. So if you use the same Google account as you're using now as your primary account after reset, you can download all those apps for free. (Primary account is the Google account you first associated with the device.)

i had the same problem with 3 different bell vibrants. About 6 days ago, i bought a new sim card from bell for $5, and it has not happened since. I bought my phone from Bestbuy, but bought my new sim card from Bell store because perhaps the bestbuy sim cards are outdated. Hopefully it stays ok.
One thing i did notice was that when my phone would turn off by itself, it was always in an area where there was bad reception. Maybe a link.

I found that it happened when I installed a different launcher other than Touchwiz. I was using LauncherPro, uninstalled it and everything worked fine. I installed ADW and everything is fine so far.

I saw this thread yesterday and was thankful mine hadn't developed this issue. And then last night after about two hours idle time, my SGS switched itself off and the power button wouldn't respond at all. The only way to revive my beloved phone was to do a hard reset (i.e. removing the battery).
For what it's worth, the only "mods" I've made are installing a handful of apps. No new launcher, no custom ROMs etc.
I'm tempted to give Voda a ring and ask for a new SIM. But this really smells more like a hardware fault to me. A faulty SIM shouldn't result in a handset switching itself off, I'd think...

i'v encountered smailar problem , first i thought my phone turned itself off, later i suspected some apps i'v installed ( setCPU, autokiller etc), after while and digging, i found that i'v installed "Android Tweak" , it has an option to disable screen dim, and i'v used that option, so i changed it back and the problem is gone.

in Spain we have the same problem and no solution by now
http://www.htcmania.com/showthread.php?t=126937

Same thing happened to me last night. Maybe a bug with the date?

Rc-Blob said:
Same thing happened to me last night. Maybe a bug with the date?
Click to expand...
Click to collapse
Mine just died again ten minutes ago. I guess it's a possibility, but considering the number of bugs that we're all discovering with the hardware and software, I'm suspecting it's yet another dodgy batch of phones from Samsung.

I just bought two Galaxy S and I am having same problems with both. I called Belll and they said they never had this kind of problem before. I had installed few apps and thought may be those apps were causing the problem, but even after deleting the apps..phones are powering off itself...
Did any one find the solution yet??

Same problem here, and from what i am hearing is becoming frecuent among galaxy owners. Im amazed something this important hasnt made the news , i mean, its a huge malfunction issue .

I had the same issue.
I called up Samsung support and they asked me to do a phone reset. I didn't try that, but I upgraded the firmware and it's gone now. I suspect resetting the phone will also solve the issue.

This happened to me for the first time today as I woke up and it wasn't dark outside. When I looked to see what time it was my phone (that I use as an alarm) was off!!
This is the first blemish on an otherwise outstanding experience. But it is a major one. I will assume that it is somehow related to something I've installed. But I'm not looking forward to figuring it out, since I've got a lot of apps

lockpick said:
This happened to me for the first time today as I woke up and it wasn't dark outside. When I looked to see what time it was my phone (that I use as an alarm) was off!!
This is the first blemish on an otherwise outstanding experience. But it is a major one. I will assume that it is somehow related to something I've installed. But I'm not looking forward to figuring it out, since I've got a lot of apps
Click to expand...
Click to collapse
Good luck. I did a factory restore the other day to see if that would help. It didn't. Like you I use my SGS as an alarm... I woke up two hours late this morning because my phone had switched itself off in the middle of the night.
I'm currently waiting for a replacement handset. I'm not holding my breath that the new hardware won't have exactly the same bug though...

Mine started doing this yesterday...same with a bunch of coworkers that have the same phone. We think it may be related to bad reception.

Sigh
My phone just started doing this in the last couple of days.
I've also noticed sometimes it gets into a state of continuously saying "usb debugging connected" and then "usb connected" and just continuously keeps displaying those even though it has no usb cable anywhere near it..
Havent flashed the phone for about a week now and it was fine for 3-4 days after the flash so no idea what is going on..
Anyone else seen those usb messages? They come and go.. but it seems when they come its usually when my phone turns off..

Kilack said:
Sigh
My phone just started doing this in the last couple of days.
I've also noticed sometimes it gets into a state of continuously saying "usb debugging connected" and then "usb connected" and just continuously keeps displaying those even though it has no usb cable anywhere near it..
Havent flashed the phone for about a week now and it was fine for 3-4 days after the flash so no idea what is going on..
Anyone else seen those usb messages? They come and go.. but it seems when they come its usually when my phone turns off..
Click to expand...
Click to collapse
I've not seen anything like that myself but then I have stuck with stock firmware.

robbiev80 said:
Mine started doing this yesterday...same with a bunch of coworkers that have the same phone. We think it may be related to bad reception.
Click to expand...
Click to collapse
Thats funny...because the only time it has happened to me is at work, where the phone is struggling for reception. It has turned off a total of about 8 times over 1 month. It has never turned off anywhere else (except one other time i was getting bad reception in the forest, and a few minutes later it was off)...strange

[Q] Incredible S Keeps Freezing..... :(

Had my Incredible S for two weeks and two days now.....but within the first week it started freezing....what i mean by this is that.....I can unlock the phone but cannot launch any apps or anything as screen does not acknowledge any screen pressses.....if it does it will only do the bottom row of htcs launcher...eg phone apps and widgets, but no shortcuts that have been put on home screens.....i have had this problem happen over 6 times now....its starting to get annoying.....anyone else experience this....

Can't say I've had anything like that, and neither has my missus, and we've been running both devices for around a fortnight

l0st.prophet said:
Can't say I've had anything like that, and neither has my missus, and we've been running both devices for around a fortnight
Click to expand...
Click to collapse
Thanks for reply...looks like I owe carphone warehouse a trip......

To be honest I had had to take mine back because of a faulty SD card slot, they swapped it over there and then and I was out inside 15 minutes with a new phone, fantastic service

I can confirm this, but my non-responsiveness comes from overloading the memory (rooting process), but is solved after a reboot. Otherwise I don't have this problem.
I would suggest go back to where u bought it because this is not a good thing!

Complete lockup happened to me once and had to reboot. Two other times I had no response from the screen until I pressed home, then everything jumped into life. 3 times in 3 weeks, I can live with, but slightly worrying.

Well since its fixed after a reboot, I suppose its a Rom issue, but will never know for sure.
Maybe some faulty apps that start this problem, but have not tested that. Will figure some of the things when root is achieved.
Otherwise HTC have to fix it.

Hmmm...i got a replacement but only after a massive fight with carphonewarehouse.....the worst part is as soon as i got home after about 5 hours of having the phone...it started to lock up again.....this time stayed locked untill i restarted....so now i have a brand new incredible s with same problem....i filmed it though as proof for my case against CPW......but definitely not a good sign

Any chance you could try a different launcher (ADW, LauncherPro etc.)? It might just be an issue with HTC Sense...

oyumurtaci said:
Any chance you could try a different launcher (ADW, LauncherPro etc.)? It might just be an issue with HTC Sense...
Click to expand...
Click to collapse
Yeah i probably will just try that....see if it works....(i normally uses adw ex anyway but just thought while the phone isnt rooted...i would leave it all stock....)

Keep us updated on this if you can, as it seems random reboots and freezes are becoming an issue rather than isolated incidents...

is this means there is something wrong with the hardware?

Had the same problem just now. Widgets didnt respond etc. Had the same problem after a reboot, but a backup restore in Launcherpro fixed it for me

Had my first crash
But I think one of the newly installed app is acting up... did the factory reset and see how it goes

It's probably a software issue, since if its the hardware it would give different symptoms and should happen all the time and not at random

Any of you with problems using Tasker? Got the same prog yet again. Disabling Tasker did the trick for me this time

Yeah i've just removed tasked seems to have helped
Sent from my HTC Incredible S using XDA App

In the end I did a factory reset the problem went away for a bit. But now its back.
Think I'll need to pay carphone warehouse a visit
Sent from my HTC Incredible S using XDA App

I have had quite some problems with mine. It doesn't freeze, however it has crashed/shut down about 8 times in the first 2 weeks, the las week has been problem free. I have to manually start the phone again and when the phone finally is done booting up a message pops up on the screen says something like "Your phone has recovered from a serious crash" and asks me if I would like to send a report to HTC.

I noticed mine only became unusable when plugged into mains charger. As soon as I unplug it works great again. Not sure if this is down to the dodgy charger from China or something else. I lost the one I got with it. :S
Sent from my HTC Incredible S using XDA App

[Q] Moto X randomly dies

Ok, so I bought a brand new in box Moto X from an acquaintance. After a month or two it started randomly rebooting, and after a couple of weeks of rebooting once or more per day, it died. Wouldn't power on (not even recovery). I sent it in for repair>got it back>3 days and it died again>sent it in again>got it back>1 day and it died again>sent it in again>got replacement>2-3 months later the new phone is starting the cycle again. Every time I pull it out of my pocket, the lock button doesn't work, and it's locked up on Active Display. I hold the power button and reboot it, only to have it happen again in an hour. I am doing a factory reset now--does anyone have any idea what the problem may be? what i should avoid when setting it up again?
This phone is 100% untampered with. No root, no nothing.
Please help me out. Thanks!

quaxer said:
Ok, so I bought a brand new in box Moto X from an acquaintance. After a month or two it started randomly rebooting, and after a couple of weeks of rebooting once or more per day, it died. Wouldn't power on (not even recovery). I sent it in for repair>got it back>3 days and it died again>sent it in again>got it back>1 day and it died again>sent it in again>got replacement>2-3 months later the new phone is starting the cycle again. Every time I pull it out of my pocket, the lock button doesn't work, and it's locked up on Active Display. I hold the power button and reboot it, only to have it happen again in an hour. I am doing a factory reset now--does anyone have any idea what the problem may be? what i should avoid when setting it up again?
This phone is 100% untampered with. No root, no nothing.
Please help me out. Thanks!
Click to expand...
Click to collapse
That sounds like a headache.
When were both phones manufactured? What version of KK were you running? Did you upgrade software OTA, if so what did it upgrade to?
Are you saying you never downloaded any apps? never installed anything on the phone? What services did you use? (apps.. anything, what were they?) Were there any other things you noticed out of the ordinary? What were Motorola's responses the first time they replaced the phone? What are their responses now that you are having the same issues with this replacement device?
Otherwise I'd advise you let us know what modifications (apps installed, anything) you had done and continue to do, that will give a variable context to the issue, at least. Other wise we a have an issue with no variables on the actual phone. The more information you give the higher quality the responses you can receive

bothgoodandbad said:
That sounds like a headache.
When were both phones manufactured? What version of KK were you running? Did you upgrade software OTA, if so what did it upgrade to?
Are you saying you never downloaded any apps? never installed anything on the phone? What services did you use? (apps.. anything, what were they?) Were there any other things you noticed out of the ordinary? What were Motorola's responses the first time they replaced the phone? What are their responses now that you are having the same issues with this replacement device?
Otherwise I'd advise you let us know what modifications (apps installed, anything) you had done and continue to do, that will give a variable context to the issue, at least. Other wise we a have an issue with no variables on the actual phone. The more information you give the higher quality the responses you can receive
Click to expand...
Click to collapse
1) I don't know when the phones were manufactured. Can you advise me how to tell?
2) I had a number of apps on it including WhatsApp, BBM, Toggl, SwiftKey, The Weather Network, ES File Explorer, BBC, The Economist, Espresso, Google Now Launcher, Dictionary.com, TimmyMe, MyBackup Pro, eBay, Amazon, Kayak and a few others. It's still doing the same thing after a data wipe.
3) The first three times I had trouble they had me send in the phone with no quibbles. The first two times they tried to repair it (the documentation just said "replaced component, and reflashed software"), and after two failed attempts, they simply replaced it. Now they want to start the cycle over again... asking me to send it in for repair.
When they sent me the replacement it arrived with 4.4.4. The previous phone had issues with 4.4.2 and 4.4.3 both. I am still running stock 4.4.4.
Thanks for your help

quaxer said:
1) I don't know when the phones were manufactured. Can you advise me how to tell?
2) I had a number of apps on it including WhatsApp, BBM, Toggl, SwiftKey, The Weather Network, ES File Explorer, BBC, The Economist, Espresso, Google Now Launcher, Dictionary.com, TimmyMe, MyBackup Pro, eBay, Amazon, Kayak and a few others. It's still doing the same thing after a data wipe.
3) The first three times I had trouble they had me send in the phone with no quibbles. The first two times they tried to repair it (the documentation just said "replaced component, and reflashed software"), and after two failed attempts, they simply replaced it. Now they want to start the cycle over again... asking me to send it in for repair.
When they sent me the replacement it arrived with 4.4.4. The previous phone had issues with 4.4.2 and 4.4.3 both. I am still running stock 4.4.4.
Thanks for your help
Click to expand...
Click to collapse
Thanks, hopefully your info helps someone help you better or hopefully it can help/spark someone truly seasoned in android/moto x etc to chime in
To check your manufacture date boot into your fastboot menu, check image to verify you're there.
Then choose BP Tools and then once that menu loads choose the option for UPC/Manufacture date read out, check for the date when it appears on the screen, maybe you are on a batch that has specific issues.
I've never heard of this issue, yuk sounds terrible. Goodluck! If you do end up finding answers somewhere else can you please come back here and post the resolution?

When I hit BP Tools it just reboots the phone... I don't know what's wrong???

maybe static electricity?
or do you use any cases?
maybe wrong charger?

Multiple devices, different Android versions, Sounds like an app issue to me.
If it happens frequently, then that is good in a way... You could factory reset and don't install a single app. If it doesn't act up for a couple days ..... Install about 5 apps. Go a couple days.... Install 5 more, etc... Etc. When it starts to act up, you know it's an app you recently installed, so it'll be easier to narrow down.
A logcat could help too. Search on that for how. It would likely show what happened at the time of the reboot /shutdown.

quaxer said:
1) I don't know when the phones were manufactured. Can you advise me how to tell?
2) I had a number of apps on it including WhatsApp, BBM, Toggl, SwiftKey, The Weather Network, ES File Explorer, BBC, The Economist, Espresso, Google Now Launcher, Dictionary.com, TimmyMe, MyBackup Pro, eBay, Amazon, Kayak and a few others. It's still doing the same thing after a data wipe.
3) The first three times I had trouble they had me send in the phone with no quibbles. The first two times they tried to repair it (the documentation just said "replaced component, and reflashed software"), and after two failed attempts, they simply replaced it. Now they want to start the cycle over again... asking me to send it in for repair.
When they sent me the replacement it arrived with 4.4.4. The previous phone had issues with 4.4.2 and 4.4.3 both. I am still running stock 4.4.4.
Thanks for your help
Click to expand...
Click to collapse
quaxer said:
When I hit BP Tools it just reboots the phone... I don't know what's wrong???
Click to expand...
Click to collapse
use the volume +up button (once BP Tools is highlighted) and not the power button to select BP Tools I'm assuming that's what's happening, hmm

I would send it back to Motorola again. If the issues continue, tell them you want it replaced with something else like the 2014 Moto X.

Ok -- so the issues stopped completely over Christmas vacation, but I went back to work this morning (I work in a dusty woodworking plant) with my phone in my pocket, and bang, they were back. Every time I pulled my phone out of my pocket it had powered off, and finally it didn't want to power back on. I called Moto, and this time actually got a competent rep on the line. He blamed the issues on static electricity, and I second his opinion, because the machinery I work with tends to create some static, and the dust in my pocket may exacerbate the problem (?)
Anyway, he recommended that I plug the phone in and hold the power button for 2 minutes to drain the static. Voila! It seems to have worked.
Solved for the time being. Thanks everyone for your input.

quaxer said:
Ok -- so the issues stopped completely over Christmas vacation, but I went back to work this morning (I work in a dusty woodworking plant) with my phone in my pocket, and bang, they were back. Every time I pulled my phone out of my pocket it had powered off, and finally it didn't want to power back on. I called Moto, and this time actually got a competent rep on the line. He blamed the issues on static electricity, and I second his opinion, because the machinery I work with tends to create some static, and the dust in my pocket may exacerbate the problem (?)
Anyway, he recommended that I plug the phone in and hold the power button for 2 minutes to drain the static. Voila! It seems to have worked.
Solved for the time being. Thanks everyone for your input.
Click to expand...
Click to collapse
This thread is awesome.
Also, I recommend leaving your phone on your desk/home/car when you work
Or maybe a full-body armor case or something.
Statics & electronics = bad idea. Even if you can drain it and it works, it's still hurting the components inside.

So, it's been a bit, but I just came back to this phone. I never did send it in to Moto, though it seemed to have died completely. It sat in the drawer for a couple of weeks, and now on a whim I plugged it into my computer, and it started up! I had never tried plugging it into a computer, just chargers...
BUT,
In the last 10 minutes it's been sitting here rebooting itself every 2 minutes... I guess I'll try wiping it again (It didn't do the trick last time), but this phone has serious problems.

[Q] nexus 6 after new 5.1.1 update BIG PROBLEM(Keeps turning off

Hi , ive done all i can before coming here for help but this is my last resort as im stumped. About a month ago i updated my phone to the latest Android version on my Nexus 6. Literally straight after the update my phone began to play up. It started turning itself off at random times , not when i did a specific thing it could be anything and at any time. Spoke to Motorola and they were no use , so cleared my phone did a reset and still the same occurrence, as it was still on the newest version. But what i found was when the phone was plugged into the mains it didn't go off at all, but then again this problem happened right after the update. SO the next thing i have done is custom ROM but again the device will turn off randomly .I really need help as ive only had this phone since January and ive not been able to use it.
Thanks in advance

Sounds like battery defect. Has same issue on my n4 with regards to being ok when plugged in
Sent from my Nexus 6 using Tapatalk

benthebratt said:
Hi , ive done all i can before coming here for help but this is my last resort as im stumped. About a month ago i updated my phone to the latest Android version on my Nexus 6. Literally straight after the update my phone began to play up. It started turning itself off at random times , not when i did a specific thing it could be anything and at any time. Spoke to Motorola and they were no use , so cleared my phone did a reset and still the same occurrence, as it was still on the newest version. But what i found was when the phone was plugged into the mains it didn't go off at all, but then again this problem happened right after the update. SO the next thing i have done is custom ROM but again the device will turn off randomly .I really need help as ive only had this phone since January and ive not been able to use it.
Thanks in advance
Click to expand...
Click to collapse
Yes, absolutely sounds like the battery issue that is somewhat common. Best to RMA at this point because the next step is that the battery starts to expand.
You can, in the meantime, boot into bootloader, and select bootloader logs. Press power to select and then reboot. This clears and calibrates the battery stats. Most likely, the issue will return.

Evolution_Tech said:
Yes, absolutely sounds like the battery issue that is somewhat common. Best to RMA at this point because the next step is that the battery starts to expand.
You can, in the meantime, boot into bootloader, and select bootloader logs. Press power to select and then reboot. This clears and calibrates the battery stats. Most likely, the issue will return.
Click to expand...
Click to collapse
Thanks for the reply, what does RMA mean ? ive done that calibrating but didnt turn on . Also i spoke to Motorola and they said as i have a cracked screen they will have to replace that before reparining costing £120

benthebratt said:
Thanks for the reply, what does RMA mean ? ive done that calibrating but didnt turn on . Also i spoke to Motorola and they said as i have a cracked screen they will have to replace that before reparining costing £120
Click to expand...
Click to collapse
Return merchandise authorization.

phone restarts itself randomly

so this is the story,
few weeks ago I had a problem with my Bluetooth connectivity, I took my phone to my service giver here and they replace my mainboard, since then, the phone just reset itself randomly every now and then. it can be after hours or after minutes. must of the time when it's not in use.
I can only spot it if I see it happens or after the reset cause I have a sim password.
I took the phone to get service again but all they do is to fully restore it and then say it's ok. which is.. not, and I took it there twice by now.
I thought that it might be because of some app, but I can't see how an app on a non-root device had the ability to reset it on it's own, and more then that, I didn't install anything new since before it started.
giving my service here on the official retailer Is this, does anyone have an idea of what can I do beside keep putting it to repair again and hope they will spot it?
as I said, it was restored several time by Samsung retailer here, and nothing.

galshahaf said:
so this is the story,
few weeks ago I had a problem with my Bluetooth connectivity, I took my phone to my service giver here and they replace my mainboard, since then, the phone just reset itself randomly every now and then. it can be after hours or after minutes. must of the time when it's not in use.
I can only spot it if I see it happens or after the reset cause I have a sim password.
I took the phone to get service again but all they do is to fully restore it and then say it's ok. which is.. not, and I took it there twice by now.
I thought that it might be because of some app, but I can't see how an app on a non-root device had the ability to reset it on it's own, and more then that, I didn't install anything new since before it started.
giving my service here on the official retailer Is this, does anyone have an idea of what can I do beside keep putting it to repair again and hope they will spot it?
as I said, it was restored several time by Samsung retailer here, and nothing.
Click to expand...
Click to collapse
Phones may restart randomly due to wrong bootloader being installed on it, i am not sure about your case though, if possible you can download your phone specific rom from sammobile.com and flash it using odin, more detailed information can be found on the forum about flashing rom. If not, then there is nothing more you can do but take it to the service center again for proper fixing.

ok. thanks! I don't want to try and change any stuck software so they won't be able to tell me that that's my fault, so hopefully someone will be able to see that there's a problem...