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Motorola won't unlock my relocked bootloader :(

So I bought a Moto X through swappa in December. Up until now, I've been pretty happy with it stock, but now I'm looking to try some different ROMs. The problem is, the original owner previously unlocked and relocked the bootloader. Now when I try to unlock it, I'm being told I'm not eligible, because my account does not match the account my phone was originally activated on. Huh??? Does anyone have any idea what I can do at this point? Surely others have unlocked previously owned X's, right?

Email the original owner and ask for the unlock key.

Go into fastboot
fastboot OEM unlock
since the code has previously been put in, there should be no need for a code again

Steve-x said:
Email the original owner and ask for the unlock key.
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I guess I'll try doing that through swappa.
ygthb said:
Go into fastboot
fastboot OEM unlock
since the code has previously been put in, there should be no need for a code again
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Click to collapse
Tried that. Still locked though.

Email MotoX support. They are friendly and helpful usually. Some Chinese guy has unlock codes, that might help too
Moto X developer edition

Sprint Moto X Bootloader

I'm trying to unlock my boot loader on my sprint moto x but it keeps telling me it can't be unlocked. Now I contacted Motorola and they said it can't be bootloader unlocked because my phone is not activated... I'm using the replacement phone they sent me. I sim-Unlocked it and am now using straight talk att Sim. But I want to root my phone.

reds28heem said:
I'm trying to unlock my boot loader on my sprint moto x but it keeps telling me it can't be unlocked. Now I contacted Motorola and they said it can't be bootloader unlocked because my phone is not activated... I'm using the replacement phone they sent me. I sim-Unlocked it and am now using straight talk att Sim. But I want to root my phone.
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Did you unlock your previous phone? AFAIK, the phone doesn't need to be activated in order to unlock it - I wouldn't trust the Moto support people - they know less than most of us do.
You must follow the procedure exactly to get your unlock code. Confirm that you have taken the unlock data, pasted it into notepad, removed ALL spaces and [bootloader] messages, and made it into one single, contiguous string of characters. Then copy and paste this string into the Moto Unlock website.
Sometimes the website can be glitchy - others have reported success using a different browser, or trying again at a later time. If you are doing it correctly, it should work.

samwathegreat said:
Did you unlock your previous phone? AFAIK, the phone doesn't need to be activated in order to unlock it - I wouldn't trust the Moto support people - they know less than most of us do.
You must follow the procedure exactly to get your unlock code. Confirm that you have taken the unlock data, pasted it into notepad, removed ALL spaces and [bootloader] messages, and made it into one single, contiguous string of characters. Then copy and paste this string into the Moto Unlock website.
Sometimes the website can be glitchy - others have reported success using a different browser, or trying again at a later time. If you are doing it correctly, it should work.
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I did successfully unlock the bootloader on the previous moto x I had before they sent me a new one. That one was activated on sprint. And I took the same steps I did when I did my first moto x and I keep getting the error. I never activated it back on sprint because I'm not using it for sprint. And the only reason it was activated before on sprint was I brought it off craigslist. It was pointless for me to activate it on sprint if I'm not gone use it on sprint.
Another thing, how do I get rid of the activation screen that comes up when I turn the phone on.

reds28heem said:
I did successfully unlock the bootloader on the previous moto x I had before they sent me a new one. That one was activated on sprint. And I took the same steps I did when I did my first moto x and I keep getting the error. I never activated it back on sprint because I'm not using it for sprint. And the only reason it was activated before on sprint was I brought it off craigslist. It was pointless for me to activate it on sprint if I'm not gone use it on sprint.
Another thing, how do I get rid of the activation screen that comes up when I turn the phone on.
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All I can suggest is try again. Other users have unlocked phones that were never activated...heck - GSM phones don't even 'get activated'.
Hopefully your phone wasn't stolen or something...that would prevent you from getting an unlock code. But if that were the case, your IMEI should be blacklisted and you shouldn't be able to use it at all...
As far as the activation prompt, you MUST be unlocked in order to get rid of it. Then, use this custom SBF provided by ezeuba that bypasses activation. http://forum.xda-developers.com/moto-x/general/rooted-sprint-moto-x-sbf-t2834891
If nothing else you can wait and hope that Dan releases a tool to exploit his BL-unlock vulnerability he has discovered. There is no time-frame as to when it might be released, though. At least you can use the phone now, even the way it is...

samwathegreat said:
All I can suggest is try again. Other users have unlocked phones that were never activated...heck - GSM phones don't even 'get activated'.
Hopefully your phone wasn't stolen or something...that would prevent you from getting an unlock code. But if that were the case, your IMEI should be blacklisted and you shouldn't be able to use it at all...
As far as the activation prompt, you MUST be unlocked in order to get rid of it. Then, use this custom SBF provided by ezeuba that bypasses activation. http://forum.xda-developers.com/moto-x/general/rooted-sprint-moto-x-sbf-t2834891
If nothing else you can wait and hope that Dan releases a tool to exploit his BL-unlock vulnerability he has discovered. There is no time-frame as to when it might be released, though. At least you can use the phone now, even the way it is...
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OK. Thanks. I'll keep trying then.

Yup, I had to keep trying till next day... Then it finally worked. ?

Has Motorola stopped unlocking the Sprint MOTO X bootloader? I've been trying to unlock 2 XT1056 phones and it says "Your device does not qualify for bootloader unlocking". What gives? I'm getting confused here because I've unlocked one from the site before and it went OK. Please any help, anyone?

ezeuba said:
Has Motorola stopped unlocking the Sprint MOTO X bootloader? I've been trying to unlock 2 XT1056 phones and it says "Your device does not qualify for bootloader unlocking". What gives? I'm getting confused here because I've unlocked one from the site before and it went OK. Please any help, anyone?
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The site can be glitchy. Keep trying (maybe tomorrow) or try a different browser. Confirm that you have entered the unlock data exactly as instructed. They have not stopped offering unlock codes for the XT1056 - they just have a less-than-perfect unlock website.

samwathegreat said:
The site can be glitchy. Keep trying (maybe tomorrow) or try a different browser. Confirm that you have entered the unlock data exactly as instructed. They have not stopped offering unlock codes for the XT1056 - they just have a less-than-perfect unlock website.
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For a moment there I was afraid the China middleman had ripped off all the unlock codes from the website...:laugh:
Finally unlocked. The website truly is glitchy...

[Q] Rooting Moto X

Ok so sorry if this has already been posted but I can't find anything. This is my first attempt at rooting. I am trying to root my 2014 Moto x. I am on US cellular so I believe the model is XT1093. Not sure though as this seems to be missing from settings in lollipop. I tried a root tutorial for xt1097 but did not work. There is no OEM unlock setting in my Developer options. I think I have to unlock my bootloader through Motorola but havn't been successful.. any help would be greatly appreciated.
Andrew

I've got the same problem here I think it's a US Cellular problem with what they eliminated from lollipop but I can't be sure looking everywhere but can't find any answers. I wish we could get some help with this though would love to unlock and root this thing.

Yea, I think your right about it being a US Cellular thing. No one else seems to have the problem and US Cellular is a unique model number (XT1093 vs 1095 or 1097). Iv tried to unlock the bootlader through motos web cite which should work but I'm having some difficulties. I entered the info from my device, it said it was able to be unlocked and gave me the unlock key. but when I entered the key I got an error. Not sure if I'm doing something wrong or they are.. Still working on it..

[email protected] said:
Yea, I think your right about it being a US Cellular thing. No one else seems to have the problem and US Cellular is a unique model number (XT1093 vs 1095 or 1097). Iv tried to unlock the bootlader through motos web cite which should work but I'm having some difficulties. I entered the info from my device, it said it was able to be unlocked and gave me the unlock key. but when I entered the key I got an error. Not sure if I'm doing something wrong or they are.. Still working on it..
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What command are you using to unlock your bootloader with the key? And what error are you getting?

I've tried the unlock method from Motorola. It all works until it prompts you to check the box in developing. options that says unlock oem functions. On the 1093 in lollipop the dev. option is not there. Also tried the tool kit in this forum that is made for non pure phones... It works great... even tells you your phone is unlocked but it doesn't finish. What I mean is it doesn't reboot your phone and the phone is still locked. Really frustrating ? Any help or ideas are very welcome. PLEASE HELP!

Is there a way to root the phone without unlocking? Cause if we could... We could try a different rom and see if from there we could find the unlock box in the developer options.

Golfmech said:
Is there a way to root the phone without unlocking? Cause if we could... We could try a different rom and see if from there we could find the unlock box in the developer options.
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There's no such thing as "Unlock/ Unlock OEM functions" in developer options, in any ROM, ever.
Just found this.. Apparently Nexus 6 & 9 have this additional step to unlock the bootloader. I didn't have to do this while unlocking my device whilst on lollipop. So I'm gonna assume it's possible to unlock the bootloader on your device if this option is missing from the Developer Options..
Follow the procedure on motorola's website to unlock the bootloader and report back with the error you see on the online tool, or the actual device.
P.S - voids your warranty, unless you have a dev device

It doesn't give an error per say... It tells you to go to dev options and check the box or click on the option to unlock oem. Of course it's not there so the program will not execute the unlock. It says waiting for device....

Golfmech said:
It doesn't give an error per say... It tells you to go to dev options and check the box or click on the option to unlock oem. Of course it's not there so the program will not execute the unlock. It says waiting for device....
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Has there been any more insight on this?

After updating to 5.1, OEM unlock is in developer options now

Getting used VZW Moto-X - want root - What to look for?

Hi All,
I currently have an XT1053 on Lycamobile (T-Mobile MVNO). I rooted it when I got it, have a custom recovery, ROM, xposed framework, XPrivacy, titanium backup. It's been 1.5 years so I'm rusty on how I did it before.
I'd like to move to Verizon pre-paid so I'm looking to buy a used phone. I want to end up with the same capabilities - root, custom ROM, etc.
I'm thinking I should get a Dev edition Verizon Moto-X so that I can get the unlock code from Motorola. In order to reduce chances of issues/bricking, is there are particular version of Android the phone should already have? Anything else I should be looking for?
Thanks,
Mark

From what I have been able to find by looking at a bunch of threads, it looks like I need to look for a Developer phone with Android 4.4.2.
What else am I maybe missing?
Thanks,
Mark

For the Dev Edition it doesn't matter what version you're on, you can root no matter what.

markd89 said:
From what I have been able to find by looking at a bunch of threads, it looks like I need to look for a Developer phone with Android 4.4.2.
What else am I maybe missing?
Thanks,
Mark
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Click to collapse
The only reason you would need 4.4.2 for easy unlocking is if you were on a non-developer edition phone and were using Sunshine. Dev editions can be unlocked, flashed, and rooted quite easily. Non-developer editions though, you want to be on an earlier release of Android, although there is a root method for 4.4.4 now, so you may still be able to unlock the bootloader.

markd89 said:
....I'd like to move to Verizon pre-paid so I'm looking to buy a used phone. I want to end up with the same capabilities - root, custom ROM, etc.
I'm thinking I should get a Dev edition Verizon Moto-X so that I can get the unlock code from Motorola. In order to reduce chances of issues/bricking, is there are particular version of Android the phone should already have? Anything else I should be looking for?
Thanks,
Mark
Click to expand...
Click to collapse
Unlocking the bootloader is needed to run a custom rom, custom recovery, etc. and to ensure the ability to root no matter what ROM is on your phone.
Stick with a Developer Edition XT11060 for Verizon. You can get the bootloader unlock code directly from Motorola, for free.
If you get a RETAIL or Moto Maker variant, so long as the phone was never updated to 4.4.4 or higher, you can use Sunshine to unlock its bootloader. BUT Sunshine relies on exploiting a vulnerability to unlock the bootloader. There has been some question on if the vulnerability will be patched in Lollipop and could that pose any issues for those who used Sunshine to unlock. Will it re-lock them or will the unlocked status survive, etc? I have not seen a definitive answer.
While there is a ROOT method for a certain 4.4.4 build for non-Dev Verizon XT1060, that wont allow you to flash a custom rom or recovery, and it doesn't turn off write protection so there are some limits.

Thanks Gents, very helpful.
Is there any downside to getting a Moto X Developer that is already rooted? I'd still be able to contact Motorola for the unlock if I needed it again, right?
Thanks,
Mark

Thanks for bringing this up OP. I have a Verizon Note 4 and quite frankly I'm tired of the size and it's the longest I've been without root. Not to mention the lag with the TouchWiz lollipop build is driving me crazy. I now want a smaller (sorry Nexus 6) bootloader unlocked rootable android phone. After getting a pre-paid moto g to play around with I'm digging the smaller size and the resolution is more than acceptable. The Moto G should be even better.
I initially looked at the 2014 X but Verizon never released a developer model. My only hesitation to the 2013 is Android M. Is that coming to the 2013 X? And do people here have experience buying refurbished 2013 developer Xs from ebay. Pretty cheap around $110 to $150.

markd89 said:
Is there any downside to getting a Moto X Developer that is already rooted? I'd still be able to contact Motorola for the unlock if I needed it again, right?
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To clarify - if I get phone that's already unlocked because the previous owner got the code from Motorola, would I be able to contact Motorola in the future for the unlock code if I needed to re-unlock the phone or do they only give that out once?
Thanks much,
Mark

markd89 said:
To clarify - if I get phone that's already unlocked because the previous owner got the code from Motorola, would I be able to contact Motorola in the future for the unlock code if I needed to re-unlock the phone or do they only give that out once?
Thanks much,
Mark
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Developer editions come SIM Unlocked to begin with.

Saythis said:
Developer editions come SIM Unlocked to begin with.
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OK, I was under the impression that they come bootloader locked so that I would need an unlock to achieve root. Am I mistaken?

markd89 said:
To clarify - if I get phone that's already unlocked because the previous owner got the code from Motorola, would I be able to contact Motorola in the future for the unlock code if I needed to re-unlock the phone or do they only give that out once?
Thanks much,
Mark
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markd89 said:
OK, I was under the impression that they come bootloader locked so that I would need an unlock to achieve root. Am I mistaken?
Click to expand...
Click to collapse
People often get SIM unlocked (aka carrier unlocked) confused with bootloader unlocked when someone just says "unlocked"
The Verizon XT1060, Developer Edition or Retail/Moto Maker are SIM Unlocked (aka carrier unlocked) out of the box due to FCC 700 C-Block rules.
All 2013 X's ship as bootloader locked. The ATT XT1058, Republic Wireless XT1049 and Verizon Retail/Moto Maker XT1060 editions can not get the bootloader unlock code from Moto. The rest, including the Developer Edition XT1060 for Verizon, CAN.
Once bootloader unlocked using the code from Moto, the phone will stay that way unless you re-lock it. However, keep in mind there are 3 states of the 2013 X bootloader Locked Status 0 (as it ships from factory), Unlocked Status 3 (after you unlock via the code), and LOCKED Status 2 (aka relocked). We as users can not toggle it back to Status 0. Because we can't get back to Status 0, there is no real reason to try and relock. The "bootloader unlocked" warning message shows when status is NOT 0. *IF* you buy a used XT1060 Dev Edition where the previous owner as re-locked the bootloader, you will need the code to unlock it. The codes are unique to each phone.
I have no experience requesting the bootloader unlock code from moto for a USED phone, so I can't be of any help answering that question.

I purchased a used xt1060 dev that the previous owner had relocked the bootloader....not sure why. I was able to get a unlock code from Motorola no problem.
Sent from my XT1060 using Tapatalk

Thanks, all!
I have my used Dev Moto X Verizon on order and look forward to the XDA fun when I get it

UNLOCK works... and root.

In case anyone is wondering, the unlock process went smoothly. Usual Motorola process, and the usual "orange" warning screen on bootup.
As for root -- see the X4 root thread
Magisk devs are still working on this device... be patient

I've never had a Moto android phone- what is the usual process? I know that you need to send them info from the bootloader, and they email you an unlock code. Can you re-lock/unlock at will now or does every unlock require a new code?

I have never relocked a Moto phone, but would think the code stays the same as it is device-specific.
The process is just that... Go to the moto unlock site, get your code and unlock via fastboot -- the email from Moto contains the code and step by step instructions if you need them.

gee one said:
I've never had a Moto android phone- what is the usual process? I know that you need to send them info from the bootloader, and they email you an unlock code. Can you re-lock/unlock at will now or does every unlock require a new code?
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When U get a fresh locked phone the status code is 0 and is locked and official... when u unlock it's bootloader the status codes change from 0 to 3 and when u relock it the status code is 2.. u can't permanently lock it (some legends say we need to change mobo)
no u can use the unlock code which u received by email plenty of time's....that's your permanent unlock code but if u do the same process ie goto moto bootloader page and blabla.. then the code which u received again can be used plenty of time's and the 2nd code will become your perm code and the 1st code won't work again!!

mightysween said:
In case anyone is wondering, the unlock process went smoothly. Usual Motorola process, and the usual "orange" warning screen on bootup.
As for root -- without custom recovery, Magisk was the best bet. But is unable to properly patch boot.img. The good news is that I was able to modify and flash a different boot.img, test it, and then return to stock boot.img (on both A and B partitions) without any trouble. Theoretically, Magisk Beta build is supporting Pixel type A/B partitioning, so perhaps there is hope...
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Well shiitt. Just picked up a Moto X4 as a replacement for my Moto X Pure. What is your current status with safety net, root, magisk etc????????

SR3TLAW said:
Well shiitt. Just picked up a Moto X4 as a replacement for my Moto X Pure. What is your current status with safety net, root, magisk etc????????
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Root is fine (except for OTA updates)... pretty much nothing else works

mightysween said:
Root is fine (except for OTA updates)... pretty much nothing else works
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lol i've seen your around the X4 forums. we're a bit short on support so far ey lol
glad to know someone else is interested

SR3TLAW said:
lol i've seen your around the X4 forums. we're a bit short on support so far ey lol
glad to know someone else is interested
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I have been on it nearly a month... Hit the dev thread and help with my device tree and TWRP

mightysween said:
I have been on it nearly a month... Hit the dev thread and help with my device tree and TWRP
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I am no developer but work as a computer network engineer by day (Cisco). This new "slotted" partition scheme is different. Once we are are able to side-load TWRP "temporarily" we should be good. I have a retail version (-1) from best buy sitting new in box downstairs. If there is anything you need from that specfiic unmodified device let me know. I have not unlocked boot loader yet as I see no reason too unless root privileges can be guaranteed; which i know from my last 3 hours of reading you're working your a.s.s off with lol.