Database Develop

Don't DOWNLOAD MemoryUp it HAS ADWARE

There was a disturbance in the Android App Market today as an application called MemoryUp was allegedly erasing contacts and installing adware. The mystery is how it got there in the first place.
The app, created by a developer named Peter Liu to optimize the handset's memory, was also responsible for random memory wipes and email account spamming.
At the Android forums, users who had downloaded the app and suffered the consequences were, understandably, up in arms and warning others to not download the app.
User “kr33p1n” (via Geek.com) said, “Doesn’t work at all erased my phone numbers and froze my phone.” User "Mark" added, “Do not download. Destroyed my memory card/system delete. Then my email was spammed. TMobile can’t stop you from downloading this! So don’t!”
Other victims claimed their SD cards were wiped clean; others still said their email accounts were spammed and adware was installed on the handset.
What's really mind-boggling is that, as of this writing, 10,000-50,000 downloads had taken place, with around 932 ratings logged (mostly negative, one star, see pic). We really can't understand how such an app got there in the first place.
The sad thing is that, as noted by many Android forum dwellers, Java cleans up memory on its own as required, no outside help necessary.
Editor's Note: I did not link to the MemoryUp web page because it had obnoxious pop up ads. [Geek.com - Thanks, Chris!]
http://i.gizmodo.com/5138822/rogue-android-app-allegedly-destroying-g1-memory-installing-adware

I was one of those that downloaded it, Hell I even suggested that it did in fact do something.... but then I decided to really try and see a difference and lo and behold there's no difference as far as performance goes.
Still I never would have assumed that there was anything like adware on it, but one thing is certain IT DOES NOTHING TO INCREASE PERFORMANCE, so there's really no point to it anyways.

I don't see it on the Market now. It must have been taken down.

Yeah there is another post in main dream forum. Believe it or not handango has been selling it. Great post by both of you to get the word out about this garbage!!

Yea, I sent vendors of the product a message and links regarding this issue. Hopefully it'll be pulled off the stores soon.

I did some investigation on this issue. I managed to get the program to delete my contacts on a dummy account I set up. I started getting some weird issues, like I couldn't use my camera anymore because it said I need to install my SD Card. That was a red flag to me. So I pulled the card and opened it up on my test laptop and here is the screen shot of the sh!t I found. Needless to say I'm pretty upset by this.
{
"lightbox_close": "Close",
"lightbox_next": "Next",
"lightbox_previous": "Previous",
"lightbox_error": "The requested content cannot be loaded. Please try again later.",
"lightbox_start_slideshow": "Start slideshow",
"lightbox_stop_slideshow": "Stop slideshow",
"lightbox_full_screen": "Full screen",
"lightbox_thumbnails": "Thumbnails",
"lightbox_download": "Download",
"lightbox_share": "Share",
"lightbox_zoom": "Zoom",
"lightbox_new_window": "New window",
"lightbox_toggle_sidebar": "Toggle sidebar"
}
Nothing from this card can be deleted. Tried using chmod a+x to regain access and remove the... whatever those files are but I got back a message stating that the file system was read-only and that the permission set 40700 was unrecognized and could not be changed. I did some more research and found that the file types are octet data files. Opening them in gedit doesn't display anything. Not sure if its some other encoding that I can't view through standard text editing. Nevertheless, I'm sick of dealing with this issue and have started trying to get this thing banned from as many outlets as possible.

Woah! That's seriously messed up. Definitely wasn't doing that when I installed it. Now that I think about it though my pc caught that malware that sets up an "autorun.inf" at the root of all drives to run crap some time ago. I don't really visit weird pages and I'm pretty careful not to get any virus/malware/adware so I was kinda surprised. Anyways I remember seeing somebody else 3 or 4 days after saying their g1's card had the same thing. Not being one to believe in coincidence, I'm willing to bet he also installed this on his android at some point.

Exactly, I had an autorun.inf and an start.exe file embedded on all my sd cards that came in contact with my pc after pulling some files from my G1. Things got so bad I just gave up and went full blown Linux in hopes of catching and fixing the problems. I lost control of cmd, task manager and regedit on my windows machines. Couldn't get any antivirus programs to completely clean the infected drives.

d474rpr said:
Exactly, I had an autorun.inf and an start.exe file embedded on all my sd cards that came in contact with my pc after pulling some files from my G1. Things got so bad I just gave up and went full blown Linux in hopes of catching and fixing the problems. I lost control of cmd, task manager and regedit on my windows machines. Couldn't get any antivirus programs to completely clean the infected drives.
Click to expand...
Click to collapse
Aha! Oh and Malwarebytes' anti-malware got rid of it for me immediately. Anyways, Blue*lable mentioned something probably even more important than the program being adware, and that's the fact that despite all the negative remarks on the comments, so on and so forth, people were still downloading it. Now as you all know the comments section is full of comments made by idiots (for the most part), and many don't even read the comments because of it (I can at least say that I don't read them anymore), so there's a little thread on the official android forums where a few of us have tried to convince google to do something about it. The thread is:
http://www.google.com/support/forum...ad?fid=6aa202f080f83438000460b52bc0c075&hl=en
If any of you have some free time let google know that nobody warned us about all those irrelevant and disrespectful comments when we got this phone. They are slowly taking care of somethings, but they really need to up the ante and implement some sort of moderation or something.
PS. sorry for going off topic and hijacking the thread.

yeah, got that one too, though before downgrading from rc30 to rc29 and back to rc33... but anyway, it garbled my SD so bad that it did not worked on any of my readers connected to pc (either windows or linux) however... while mounted in my G1 and connected to the windows based machine, i was able to remove and put back partition (since i could not format card because under "size" was unknown) after that format, and voila... works like a charm... used built-in windows partition tool.
hope that helps in case of problems.
--
HE3r0

d474rpr said:
I did some investigation on this issue. I managed to get the program to delete my contacts on a dummy account I set up. I started getting some weird issues, like I couldn't use my camera anymore because it said I need to install my SD Card. That was a red flag to me. So I pulled the card and opened it up on my test laptop and here is the screen shot of the sh!t I found. Needless to say I'm pretty upset by this.
(image3 removed)
Nothing from this card can be deleted. Tried using chmod a+x to regain access and remove the... whatever those files are but I got back a message stating that the file system was read-only and that the permission set 40700 was unrecognized and could not be changed. I did some more research and found that the file types are octet data files. Opening them in gedit doesn't display anything. Not sure if its some other encoding that I can't view through standard text editing. Nevertheless, I'm sick of dealing with this issue and have started trying to get this thing banned from as many outlets as possible.
Click to expand...
Click to collapse
I had that happen on my phone too,but i DIDNT use memory up....I think what happened was google did an eval and decided there was nothing bad...
BTW,that card will never work again, happened to me
Talk to whoever soldyou the phone: its defective

memoryup
Hmm I must have the super antidote virus G1 cause as much as I try for the program to fck something up on my phone such as delete my contacs,spam email, or something at this point I really feel like I'm not using the application as I'm supposed to I can't seem to make it do what 90% of the ppl say it does I try to run it 3 times a day hoping for some malfuction on my phone or atleast 1 contact to erase but I just can't seem to do it maybe someone in here can teach me how to use this app the proper so that atleast I get one spam emailor one contact deleted and ill be content with that and I would feel much better too knowing I don't have a super G1. I'm open to any suggestions on how to make this app work

pdspatrick said:
I had that happen on my phone too,but i DIDNT use memory up....I think what happened was google did an eval and decided there was nothing bad...
BTW,that card will never work again, happened to me
Talk to whoever soldyou the phone: its defective
Click to expand...
Click to collapse
I appreciate your suggestion but the phone is not defective.
The card that was infected was a Sony Micro USB drive, not the SD card from my phone. When the application was ran in my emulator it caused the sd.iso to have more data than what I was able to see. I moved this data from my windows box to my laptop running Ubuntu to get a better look. That's when I discovered that the only application residing in the sd.iso image was memoryup and a gaggle of octal files that I haven't been able to decode. Immediately after running that application my work PC became infected to the point of having to completely format the harddrives. My USB drive is also unsalvagable. If I can be proven wrong and that this application had nothing to do with my experience I will openly apoligize for my misdiagnosis. I have been working in the mobile device industry for several years and have never had any issues as to the extent of what I'm assuming this application caused. I find it curious as to why the application was removed from the Market and several online stores that carried the application if there wasn't a problem to begin with. If anyone has any further information on the contacts being deleted, if maybe this was an attack on the actual gmail accounts or if it was device based... what was causing everyone to have simular issues around the same time with adware/spyware/viral infections on SD cards/PC's??? Feedback please!!!

Indexservice? Causing severe battery drain.

What is Indexservice and why is it killing my battery? Anyone else having this problem?
{
"lightbox_close": "Close",
"lightbox_next": "Next",
"lightbox_previous": "Previous",
"lightbox_error": "The requested content cannot be loaded. Please try again later.",
"lightbox_start_slideshow": "Start slideshow",
"lightbox_stop_slideshow": "Stop slideshow",
"lightbox_full_screen": "Full screen",
"lightbox_thumbnails": "Thumbnails",
"lightbox_download": "Download",
"lightbox_share": "Share",
"lightbox_zoom": "Zoom",
"lightbox_new_window": "New window",
"lightbox_toggle_sidebar": "Toggle sidebar"
}

Idk, I'm gonna freeze it in Titanium and see if anything fun happens.

Post back with what you discover.

Been frozen since I posted. Haven't noticed any difference.

busab said:
What is Indexservice and why is it killing my battery? Anyone else having this problem?
Click to expand...
Click to collapse
This looks like it was an issue with some Note 3s and trouble with PDF files, causing the indexservice to run constantly. Google "android indexservice" and read to your heart's content about the frustration.
Seems to be related to pdf files or 64 Gb microSD cards or trying to index large Dropboxes. Or maybe something else. You may have to try several things that seemed to help others.

Unless you're searching your files for particular text strings often, indexing is not really required (it speeds up searches of your files). I have it disabled on all my computers ( computers have it also) and phones since it uses battery, cpu cycles and space. On brand new phone it could take a while to index all files from scratch, so it doesn't have to be that infamous pdf indexing bug, but very well it could be. You need root to freeze it, or you could force stop it without root, but it will restart later. unfortunately I don't think you can turn it off, like some other apps in apps manager.

Well it's still frozen on mine and nothing has changed lol.

devynbf said:
Well it's still frozen on mine and nothing has changed lol.
Click to expand...
Click to collapse
Kill the process. That should last until you next boot (or run certain apps that trigger the indexing service).

I only had the problem on the first night. Since then it's been fine. Also you can put it in power saving mode. Just use the minimum setting so you won't notice that much different.

On my Note 4 I deleted all pdf's from my sd card and the indexservice battery drain has stopped. I opened the My Files app, opened Documents and deleted the pdf's from there. I backed them up first to Dropbox so no worries there.

Hi guys , same is happening to me . I think it starts after last update couple days ago . Which version of Note 4 you got ? My si Snapdragon version . I try pull out micro sd card but no change index service is still running and eating my nattery. I also try stopped the proces it helps but only for some time after some time it starts automaticaly . Have you tried factory reset ? Any help ? "sorry for my poor english"

Bad PDF files on your card will cause this, just like corrupted music/videos will cause the media scanner to run out of control. Delete the PDFs, restart the phone, and you should be fine.
i would freeze the indexing service too though. It's not a critical function.

Thank you . You was right , it was corrupted downloaded apk instalation file. After I deleted that file there is no more indexing battery drain.

bluepeter said:
Thank you . You was right , it was corrupted downloaded apk instalation file. After I deleted that file there is no more indexing battery drain.
Click to expand...
Click to collapse
before the most recent update received Monday, everything was fine.. now its eating my battery alive with or without the memory card. havent done a factory reset as of yet, because well.. factory reset. completely stock & unmodded as well. now what?

i ran into this problem after i moved my SanDisk Micro SD (32gb) card from my T-Mobile Samsung Galaxy Note 3 to my new T-Mobile Samsung Galaxy Note 4 and about an hour later noticed that the battery was down from 100% to 88%. i checked the batter usage and showed that the IndexService process was running constantly.
i talked to T-Mobile Customer Care and Sumsung Technical support but could not resolve the problem. both recommended to just remove the card and not use it - defeats the purpose of expanded memory. i also purchased a new Samsung EVO micro SD (32gb) card, formatted on the phone, transferred my folders and files, and had the same result.
after countless time talking to T-Mobile, chats with Samsung, and searching Note 4 and Android forums, i found a member (worwig) who said he resolved the issue by renaming his directories by putting a period in front of the name (ie: MyMusic became .MyMusic).
i decided to try this. after i renamed my folders to start with a period, i noticed that they were hidden to the Android system, so i had to change the MyFile setting to show hidden files. i powered off my phone, charged to 100%, and started it up again, and the IndexService process was gone. i think that the Android system (4.4.4) does not like non-system folders on the micro SD card.
people who just use the micro SD card to store the pictures and video taken by the phone should not have this issue unless they create their own folders and place files in them. for me i like to have folders to organize my files (t does not matter the type of files on the card: .doc, .xls, .pdf, .mp3, .wmv, etc).
so if you do put a micro SD card in your phone and have non-system folders to organize your content, you will need to rename them to start with a period (ie: MyMusic becomes .MyMusic) so the Android system does not see them and the IndexService process will not run. you will also need to change MyFiles setting to show hidden files.
my Note 4 is working the way it should and the battery life is awesome.

bottomfisher said:
i ran into this problem after i moved my SanDisk Micro SD (32gb) card from my T-Mobile Samsung Galaxy Note 3 to my new T-Mobile Samsung Galaxy Note 4 and about an hour later noticed that the battery was down from 100% to 88%. i checked the batter usage and showed that the IndexService process was running constantly.
i talked to T-Mobile Customer Care and Sumsung Technical support but could not resolve the problem. both recommended to just remove the card and not use it - defeats the purpose of expanded memory. i also purchased a new Samsung EVO micro SD (32gb) card, formatted on the phone, transferred my folders and files, and had the same result.
after countless time talking to T-Mobile, chats with Samsung, and searching Note 4 and Android forums, i found a member (worwig) who said he resolved the issue by renaming his directories by putting a period in front of the name (ie: MyMusic became .MyMusic).
i decided to try this. after i renamed my folders to start with a period, i noticed that they were hidden to the Android system, so i had to change the MyFile setting to show hidden files. i powered off my phone, charged to 100%, and started it up again, and the IndexService process was gone. i think that the Android system (4.4.4) does not like non-system folders on the micro SD card.
people who just use the micro SD card to store the pictures and video taken by the phone should not have this issue unless they create their own folders and place files in them. for me i like to have folders to organize my files (t does not matter the type of files on the card: .doc, .xls, .pdf, .mp3, .wmv, etc).
so if you do put a micro SD card in your phone and have non-system folders to organize your content, you will need to rename them to start with a period (ie: MyMusic becomes .MyMusic) so the Android system does not see them and the IndexService process will not run. you will also need to change MyFiles setting to show hidden files.
my Note 4 is working the way it should and the battery life is awesome.
Click to expand...
Click to collapse
THANK YOU! One question to clarify tho, just the cards root directory folders get renamed or every subfolder as well?

Hello tb21666,
because i changed the storage location of the pictures and videos taken by the phone camera to the memory card, the Android System added these system folders that i did not rename: Android, Camera, DCIM, and LOST.DIR. i only renamed my person folders but not any sub-folder within them.
for example, i have a main folder called Music with many sub-folders for each artist - i only renamed the main folder (Music to .Music) and did not rename the sub-folders. just remember to change the File settings to show hidden files.
another thing that i noticed was that these renamed folders are invisible to Windows when you connect your phone via the usb cable. changing the view settings does not show them either.
hope this helps and makes sense.

bottomfisher said:
Hello tb21666,
because i changed the storage location of the pictures and videos taken by the phone camera to the memory card, the Android System added these system folders that i did not rename: Android, Camera, DCIM, and LOST.DIR. i only renamed my person folders but not any sub-folder within them.
for example, i have a main folder called Music with many sub-folders for each artist - i only renamed the main folder (Music to .Music) and did not rename the sub-folders. just remember to change the File settings to show hidden files.
another thing that i noticed was that these renamed folders are invisible to Windows when you connect your phone via the usb cable. changing the view settings does not show them either.
hope this helps and makes sense.
Click to expand...
Click to collapse
Yeah, I figured all that out myself last night via trial & error waiting for a reply. Thanks tho! You don't know how much the initial solution has helped not only myself but countless others. Cheers!

[Q]

First off, let me apologize if this isn't in the right forum. I come on here every once in a blue moon.
I've reloaded 4.4.2 on my at&t s4 active i537. The first couple times because I've tried different safestrap ROM's and they've all failed. Most recently due to the 5.0.1 lollipop update. I hate it with a burning passion. I feel like if Windows 8 and Apple IOS had a baby, it's name would be lollipop. But I digress.
So anyway, during this process of reloading my stock NE3 rom, I didn't save my pictures to my desktop therfore after a factory reset, they were gone.(thanks TTB for not backing up the sole purpose of the app). So I grabbed an app off the play store called "disk digger". It really an amazing app. It searched through my phone and got every single PNG and JPEG photo I have on my phone, even the ones from my Samsung infuse (I'm using the same SD card). But the only issue is that theyre all squares. They're not the full ratio pictures that they were originally in, but they're the safe 1080p pictures that were taken.
For example, I had used snapsave and had hundreds of automatically saved photos wich I thought were gone. But lone behold, they appeared in this disk digger app. But they were square photos and not the original rectangular ones. It's almost like they're just thumbnails.
So my question here is, if they're somehow still on my phone, how do I get them In there original form?
Thank you in advance.

ZERT_TITAN said:
First off, let me apologize if this isn't in the right forum. I come on here every once in a blue moon.
I've reloaded 4.4.2 on my at&t s4 active i537. The first couple times because I've tried different safestrap ROM's and they've all failed. Most recently due to the 5.0.1 lollipop update. I hate it with a burning passion. I feel like if Windows 8 and Apple IOS had a baby, it's name would be lollipop. But I digress.
So anyway, during this process of reloading my stock NE3 rom, I didn't save my pictures to my desktop therfore after a factory reset, they were gone.(thanks TTB for not backing up the sole purpose of the app). So I grabbed an app off the play store called "disk digger". It really an amazing app. It searched through my phone and got every single PNG and JPEG photo I have on my phone, even the ones from my Samsung infuse (I'm using the same SD card). But the only issue is that theyre all squares. They're not the full ratio pictures that they were originally in, but they're the safe 1080p pictures that were taken.
For example, I had used snapsave and had hundreds of automatically saved photos wich I thought were gone. But lone behold, they appeared in this disk digger app. But they were square photos and not the original rectangular ones. It's almost like they're just thumbnails.
So my question here is, if they're somehow still on my phone, how do I get them In there original form?
Thank you in advance.
Click to expand...
Click to collapse
First of all your on the wrong section. Try to post in correct section so that you'll get appropriate help.
So, Were those photos on external SD card?

They are "remrants" of the photos. The thumbnails saved in temp maybe?
Sent from my VOYAGER2 DG310 using XDA Free mobile app

Americanu93 said:
They are "remrants" of the photos. The thumbnails saved in temp maybe?
Sent from my VOYAGER2 DG310 using XDA Free mobile app
Click to expand...
Click to collapse
When you formated original copies, were they in internal memory or external?
If they were in external, then there's a software that can help you recover photos in original size.

hitman-xda said:
First of all your on the wrong section. Try to post in correct section so that you'll get appropriate help.
So, Were those photos on external SD card?
Click to expand...
Click to collapse
Americanu93 said:
They are "remrants" of the photos. The thumbnails saved in temp maybe?
Sent from my VOYAGER2 DG310 using XDA Free mobile app
Click to expand...
Click to collapse
hitman-xda said:
When you formated original copies, were they in internal memory or external?
If they were in external, then there's a software that can help you recover photos in original size.
Click to expand...
Click to collapse
I had original posted this in XD player forum or something like that. I don't know how it got there but long story short, I reported it and the admin sent it here.
Otherwise I have no clue where they were put originally . I do know that the photos on my SD card that are in DCIM are in the results that are generated by the app and are full. Pictures. I also know that there are stock pictures that from the apps. (like arrows and logos that are put in the app code or whatever by the app creator). I don't understand how these can be there if I had factory reset the phone.
I know disk digger gives the option to select internal and external. When I select external., it came up with over 7000 photos, most of them are the ones I want but are in the format I explained in the original post.

{
"lightbox_close": "Close",
"lightbox_next": "Next",
"lightbox_previous": "Previous",
"lightbox_error": "The requested content cannot be loaded. Please try again later.",
"lightbox_start_slideshow": "Start slideshow",
"lightbox_stop_slideshow": "Stop slideshow",
"lightbox_full_screen": "Full screen",
"lightbox_thumbnails": "Thumbnails",
"lightbox_download": "Download",
"lightbox_share": "Share",
"lightbox_zoom": "Zoom",
"lightbox_new_window": "New window",
"lightbox_toggle_sidebar": "Toggle sidebar"
}

ZERT_TITAN said:
I had original posted this in XD player forum or something like that. I don't know how it got there but long story short, I reported it and the admin sent it here.
Otherwise I have no clue where they were put originally . I do know that the photos on my SD card that are in DCIM are in the results that are generated by the app and are full. Pictures. I also know that there are stock pictures that from the apps. (like arrows and logos that are put in the app code or whatever by the app creator). I don't understand how these can be there if I had factory reset the phone.
I know disk digger gives the option to select internal and external. When I select external., it came up with over 7000 photos, most of them are the ones I want but are in the format I explained in the original post.
Click to expand...
Click to collapse
Usually apps create its directories into internal storage. DiskDigger and other android apps doesn't extract images into it's original form.
I know a computer software that can extract your images in its original form.
You should check this once.
It works on windows.
You have to connect your SD card with the help of card reader.
Scan and recover.
Below is the direct link to download software.
fs37.filehippo.com/5406/cb2c01f67d5b4f9096af0dfd91d5e4cb/pci_filerecovery.exe
(Just copy above and paste it in your browser)
Hope this would help you.

Files disappeared,

Yes, I know how to use google, yes, I tried many things now and I don't know where else to look for help so I'm asking here, a place with many smart heads full of ideas.
I was doing pretty normal thing on my phone this morning, just trying to copy all the files from internal memory onto the PC. Of course I couldn't do that thanks to "Unspecified error" during copying some of the folders, including Downloads and DCIM. I managed to copy only some of the files from internal storage. I thought a reboot might help. And so the nightmare began. All the other files I wanted to copy disappeared from gallery and Total Commander. They must be on the phone though, as there is something on the phone that uses 2gb of memory. I did not delete them, the system just fails to see them. I already tried deleting all the ".nomedia" files, clearing cache and data from Media Storage app, disabling it, rebooting and enabling again but it was of no use. I'm helpless and I don't know what to do, why did android even do this? I lost a lot of photos and images and I'm really upset about that. Any ideas what to do? The phone is not rooted, never played with software in it, it's updated to 5.1

Download any File Manager from Play Store, check if the files are on the phone memory. If not, well, they are somehow lost. Maybe you cut-paste them onto your PC, and the files were deleted, but you got an 'unspecified error' on moving.

Thanks a lot for a response. I use Total Commander on every android phone I had, I can see that my files look like they disappeared completely, android just generated empty generic folders ("Pictures etc) after I cut off the previous folders along with their content so I saved a little bit that I could. On the other hand something is occupying 2gb of data but the phone refuses to show what, so there is a chance my files are there. After copying the whole content of the phone to the folder on desktop it just shows it weight few hundreds KB. I'll be trying to use some recovery software for android. The question is how did this happen at all? It had no right to happen, what if this happened to someone who has completely no idea about that stuff? Who's to blame and who's responsible for helping such a person? Motorola? Google? Anyway, this is the last phone with no micro-sd card slot I used. A memory card is the best backup

You COULD recover your files even if they were deleted if Android still had a mass storage mode. I don't think any of the data recovery softwares play nice with the MTP transfer that android offers. Of course, the SD card is infinitely better, but a rarity these days. I am sorry for your lost data. You seem like you did everything within your reach to get it back.
EDIT: Just to be sure, did you cut-paste the folders on your PC from phone, or just copy-paste. It might be possible for files to be deleted in cut-paste, if some error occurs in copy.

Thanks for contributing. It seems Google knows better then any of us what we need and there's no more Mass Storage option which gives free access to memory. Unfortunately I don't have that option. First I ensured which files are not affected by error by trying to copy them folder after folder. Then there were left files I couldn't copy, it was DCIM with most recent photos (unfortunately) and download where I kept lots of images with cool infographics found on the internet. I thought a reboot would help to get access to them and you know the rest. Files were there no longer. I'm seriously considering switching to Windows Phone, it seem it's too much to ask for a phone that just "werks" nowadays...I have a painful lesson to use memory card as well as cloud synchronizing but didn't give up yet, still trying anything I can I also wrote to Motorola with help request but I don't think they'll help me any better than people here, although it's more their responsibility to fix that stuff, the phone is barely 6 months old.

Problems managing Moto x4 files from PC

I'm having several problems managing my android files from my PC.
1. Sometimes files aren't visible. Sometimes entire folders seem empty when I know there are files.
Solution to this is going to Settings>Apps & Notifications>See All Apps>(three dots)Show System then find both External Storage and Media Storage. Click on Storage, in each, Clear Cache and Clear Data. Then reboot your phone and the files are now visible. That works but you have to do it constantly, multiple times a day, especially if you are moving files around or adding them.
2. Files are deleted when I try to move. This one is severe because you content is being destroyed. I've learned never to attempt to move files instead use copy and delete.
3. All thumbnails are not visible when viewing a folder containing pictures. Some of the thumbnails show, some don't. The issue is not limited to a specific file type. Using the method in item one does not fix this issue.
If anyone has thoughts or ways to fix the above issues I would be very interested.
Thank you!