Database Develop

USB Drivers

Back Story:
I cracked the screen on my Moto X a few days ago and just received my insurance replacement. Before I send the old one back I want to return it to stock. I am attempting to do so using RSD Lite and the FXZ from the the Android Development section.
My problem is that the usb drivers are not installing correctly! I downloaded the device manager, and when my phone connects and Windows says it is installing driver software it returns this error. (see attached)
As a result, I cannot get the phone to be recognized by RSD Lite, therefore not being able to return to stock.
PLEASE HELP!

Troubleshooting up to this point:
-Uninstalled and reinstalled drivers
-rebooted computer
-rebooted phone
-tried different usb ports
-tried new phone
In case I cannot resolve this issue, is there another way to return to stock? I really don't think Asurion will like me very much when they try to factory reset this phone and nothing happens

jmcharles said:
Back Story:
I cracked the screen on my Moto X a few days ago and just received my insurance replacement. Before I send the old one back I want to return it to stock. I am attempting to do so using RSD Lite and the FXZ from the the Android Development section.
My problem is that the usb drivers are not installing correctly! I downloaded the device manager, and when my phone connects and Windows says it is installing driver software it returns this error. (see attached)
As a result, I cannot get the phone to be recognized by RSD Lite, therefore not being able to return to stock.
PLEASE HELP!
Click to expand...
Click to collapse
I had this issue too. Simply boot into the bootloader and choose BP Tools. Your computer should recognize it now. Also, make sure you have USB Debugging checked in developer options in the phone settings. If you are running Windows 8 you may run into issues running RSD Lite. If that is the case you can use fastboot to flash back to stock. Simply unzip the FXZ and place the fastboot files in the same folder. Then boot your phone into the bootloader. and connect your phone. Run the following commands:
cd C:\<the directory your files are in>
fastboot oem fb_mode_set
fastboot flash partition gpt.bin
fastboot flash motoboot motoboot.img
fastboot flash logo logo.bin (optional: this is the boot logo)
fastboot flash boot boot.img
fastboot flash recovery recovery.img
fastboot flash system system.img
fastboot flash modem NON-HLOS.bin
fastboot erase modemst1
fastboot erase modemst2
fastboot flash fsg fsg.mbn
fastboot erase cache
fastboot erase userdata
fastboot erase customize (optional: will erase any customizations if ordered through motomaker)
fastboot erase clogo (optional: will erase the custom boot logo if ordered through motomaker)
fastboot oem config carrier <carrier name>
fastboot oem fb_mode_clear
fastboot reboot
That should reset your phone. You may want to double check the oem commands against the ones listed in the xml file in the zip. I have the AT&T version and that's what I'm basing it off of.
EDIT:
You can also just flash the recovery partition and factory reset that way. However, it might not erase any root files. I've done some factory resets on other devices and maintained root.
EDIT 2:
I attached the fastboot files in case you needed them.
EDIT 3:
Just though of this. Make sure when you run RSD Lite that your phone is booted into the bootloader.

Thank you!
So...I tried to get it recognized using the Motorola drivers, but it just was not working. Instead, I attempted to update the drivers manually to Android ADB interface while in the bootloader. This worked, and my device was recognized. However, RSD Lite still failed to work, so I did it manually thru command prompt. I double checked all the commands with the Verizon XML file, and it worked!
Thank you for giving such an exhaustive reply. I am still unable to get the phone recognized with Motorola drivers, but the Android ADB drivers I already had on my computer seem to work. I'm not too smart on that stuff, so maybe someone can explain why this is and why I was able to get it to work.

jmcharles said:
So...I tried to get it recognized using the Motorola drivers, but it just was not working. Instead, I attempted to update the drivers manually to Android ADB interface while in the bootloader. This worked, and my device was recognized. However, RSD Lite still failed to work, so I did it manually thru command prompt. I double checked all the commands with the Verizon XML file, and it worked!
Thank you for giving such an exhaustive reply. I am still unable to get the phone recognized with Motorola drivers, but the Android ADB drivers I already had on my computer seem to work. I'm not too smart on that stuff, so maybe someone can explain why this is and why I was able to get it to work.
Click to expand...
Click to collapse
Glad to hear you were able to get your phone back to stock. I haven't figured out why it does that either. Never had that issue with my other phones and they were Motos too.
Sent from my XT1058 using XDA Premium 4 mobile app

File Error
Dark9781 said:
I had this issue too. Simply boot into the bootloader and choose BP Tools. Your computer should recognize it now. Also, make sure you have USB Debugging checked in developer options in the phone settings. If you are running Windows 8 you may run into issues running RSD Lite. If that is the case you can use fastboot to flash back to stock. Simply unzip the FXZ and place the fastboot files in the same folder. Then boot your phone into the bootloader. and connect your phone. Run the following commands:
cd C:\<the directory your files are in>
fastboot oem fb_mode_set
fastboot flash partition gpt.bin
fastboot flash motoboot motoboot.img
fastboot flash logo logo.bin (optional: this is the boot logo)
fastboot flash boot boot.img
fastboot flash recovery recovery.img
fastboot flash system system.img
fastboot flash modem NON-HLOS.bin
fastboot erase modemst1
fastboot erase modemst2
fastboot flash fsg fsg.mbn
fastboot erase cache
fastboot erase userdata
fastboot erase customize (optional: will erase any customizations if ordered through motomaker)
fastboot erase clogo (optional: will erase the custom boot logo if ordered through motomaker)
fastboot oem config carrier <carrier name>
fastboot oem fb_mode_clear
fastboot reboot
That should reset your phone. You may want to double check the oem commands against the ones listed in the xml file in the zip. I have the AT&T version and that's what I'm basing it off of.
EDIT:
You can also just flash the recovery partition and factory reset that way. However, it might not erase any root files. I've done some factory resets on other devices and maintained root.
EDIT 2:
I attached the fastboot files in case you needed them.
EDIT 3:
Just though of this. Make sure when you run RSD Lite that your phone is booted into the bootloader.
Click to expand...
Click to collapse
I'm very new to this. I got caught up in the PwnMyMoto boot loop after the Verizon OTA. I am trying to reload the phone back to Factory Default without root. When I try to use the commands above I get the error "Variable not supported! target reported max download size of 805306368 bytes
I have the files in the same directory as fastboot.exe so they are in the path. Can anyone tell me why I am getting this error, and what I can do to resolve it? Thanks

Tried installing titan rom + updating boot loader

Well I tried installing Titan Rom and then had to update the bootloader.
While fastboot didn't recognize my phone when i typed "adb devices" it still said it was connected, so I gave it a shot with the following instructions here.
http://forum.xda-developers.com/moto-g-2014/general/bootloader-update-t3060007
So I noticed that it erases modem 1 and 2.
I have wifi, but no network for my carrier to make calls or receive data.
My backup didn't reset the modem either. Phone is back to the way it was saved during TWRP backup, except for the modems/network.
Any suggestions?
Thanks.

hi
Mmm i will try to help you - tell me what version bootloader and recovery you have installed pls.

TWRP 2.8.6.0
bootloader v, can't tell you, trying different things to find out now.

TWRP 2.8.6.0
bootloader 0x4882

CindysD said:
Well I tried installing Titan Rom and then had to update the bootloader.
While fastboot didn't recognize my phone when i typed "adb devices" it still said it was connected, so I gave it a shot with the following instructions here.
http://forum.xda-developers.com/moto-g-2014/general/bootloader-update-t3060007
So I noticed that it erases modem 1 and 2.
I have wifi, but no network for my carrier to make calls or receive data.
My backup didn't reset the modem either. Phone is back to the way it was saved during TWRP backup, except for the modems/network.
Any suggestions?
Thanks.
Click to expand...
Click to collapse
I'm not sure what model of Moto G you have, but for the data problem, you'll have to input your API settings. Flashing will usually wipe them out. Go to Settings, More (under Wireless & Networks at the top), Cellular Networks, Access Point Names. There you should see your carrier. When you click on it, it will open and here you will need the settings for your carrier. If you give me your carrier, maybe I can tell you what to input or someone else here will surely have the same carrier.
Going back one step, where you see Network Operators, click on that and see if your operator comes up. If so, that may fix the phone problem when you select the carrier.

you probably flash the wrong ''modem NON-HLOS.bin'' file.
did you notes that in the download folder have 5 folder one for it device model?
Did you download the one for your's device exactly model?
If so it may be wrong...
Find a XML ROM of yours exactly device and flash again the ''modem NON-HLOS.bin''
to find the ROM search here
Use this commands but with the right file.
fastboot flash modem NON-HLOS.bin
fastboot erase modemst1
fastboot erase modemst2
modemst1 and 2 is only erasing the temp stats of modem not erase the modem files.

how to change the IMEI for xiaomi5?

Hello.
I want to change my mi5's IMEI and MEID. My mi5 was unlocked,I made the following try, but failed.
1:in fastboot mode, use ADB shell on PC,fastboot erase modemst1,failed (remoteartition write protected)
2:Usb debugging mode, dd if=/dev/zero of=/dev/block/mmcblk0p12,not work.
I had backup the QCN file. and I have the official rom which flash use 9008 ports,I got it from xiaomi after-sale.
I find someone erase IMEI in qualcomm edl 9008 mode use miflash,and flash a file he made.then erase the IMEI,
but the file he do not share to me,I should pay 99 dollars for him.so expensive for me.
how erase mi5's IMEI?
Anyone, please, help me, if you can.
Forgive my English is bad,thanks.

Changing the IMEI is illegal and all talks of it are banned on the site.

How to get back to Android 8.1 from Android 9?

Hello, please help me with the following.
My Moto X4 (XT1900-7) recently got the Android 9 (Pie) update. Since then I have problems with wifi and it's always dropping. Because of that I reset the phone, but now I can't even log into Play Store, because wifi keeps dropping all the time. I can't use the phone at all. Every guide I've tried getting back Android 8.1 back didn't work so far. Maybe the guides were **** or I simply didn't understand them. Also, my recovery mode doesn't even start.
I've downloaded "PAYTON_OPW27.57-40_subsidy-DEFAULT_regulatory-DEFAULT_CFC.xml". Would that be the correct version to install?
Please help.
Thanks in advance.

curious45 said:
Hello, please help me with the following.
My Moto X4 (XT1900-7) recently got the Android 9 (Pie) update. Since then I have problems with wifi and it's always dropping. Because of that I reset the phone, but now I can't even log into Play Store, because wifi keeps dropping all the time. I can't use the phone at all. Every guide I've tried getting back Android 8.1 back didn't work so far. Maybe the guides were **** or I simply didn't understand them. Also, my recovery mode doesn't even start.
I've downloaded "PAYTON_OPW27.57-40_subsidy-DEFAULT_regulatory-DEFAULT_CFC.xml". Would that be the correct version to install?
Please help.
Thanks in advance.
Click to expand...
Click to collapse
This one:
PAYTON_OPWS28.46-21-16_subsidy-DEFAULT_regulatory-DEFAULT_CFC.xml.zip
but two things:
1) Your bootloader needs to be unlocked. If you have a locked bootloader and try to go 9 -> 8.1 you are bootlooped.
2) You will still get prompts to upgrade to Android 9. You can ignore them but they won't ever go away.

Yeah, I first need to unlock the bootloader, but that's where the problems start. I found a guide on motorola web page: motorola-global-portal[.]custhelp[.com]/app/standalone/bootloader/unlock-your-device-b
I've downloaded Android SDK (1 GB??!) and installed it. Then I've installed Motorola Device Manager. I've set my X4 to Fastboot Mode. The next step "On your desktop, open a command prompt or terminal, and go to the directory where you installed the Android SDK tools (or make sure fastboot is in your $PATH)" I don't even understand. How do I "go to the directory", and what's my "$PATH"? That guide is as bad as it gets. I doesn't explain anything.
Edit: I've tried it through minimal adb fastboot command and could get my unlock-key. let's see how it goes from now on.
Thanks so far.

curious45 said:
Yeah, I first need to unlock the bootloader, but that's where the problems start. I found a guide on motorola web page: motorola-global-portal[.]custhelp[.com]/app/standalone/bootloader/unlock-your-device-b
I've downloaded Android SDK (1 GB??!) and installed it. Then I've installed Motorola Device Manager. I've set my X4 to Fastboot Mode. The next step "On your desktop, open a command prompt or terminal, and go to the directory where you installed the Android SDK tools (or make sure fastboot is in your $PATH)" I don't even understand. How do I "go to the directory", and what's my "$PATH"? That guide is as bad as it gets. I doesn't explain anything.
Edit: I've tried it through minimal adb fastboot command and could get my unlock-key. let's see how it goes from now on.
Thanks so far.
Click to expand...
Click to collapse
I only get error messages when entering all the fastboot commands.
FAILED (command write failed (Unknown error))

I could flash it using my laptop now, but when turning it on it says "verity mode is set to logging" and keeps on rebooting in a loop. Then I tried using twrp and mount it using an sd card, but that gave me error messages. are you sure this version is the right one for me? How difficult can it be? I wanna smash the phone against a wall.

curious45 said:
I could flash it using my laptop now, but when turning it on it says "verity mode is set to logging" and keeps on rebooting in a loop. Then I tried using twrp and mount it using an sd card, but that gave me error messages. are you sure this version is the right one for me? How difficult can it be? I wanna smash the phone against a wall.
Click to expand...
Click to collapse
It is the correct Oreo firmware for your device.
Re-verify the commands you're entering to flash are:
Code:
fastboot getvar max-sparse-size
fastboot oem fb_mode_set
fastboot flash partition gpt.bin
fastboot flash bootloader bootloader.img
fastboot flash modem NON-HLOS.bin
fastboot flash fsg fsg.mbn
fastboot erase modemst1
fastboot erase modemst2
fastboot flash bluetooth BTFM.bin
fastboot flash dsp dspso.bin
fastboot flash boot boot.img
fastboot flash logo logo.bin
fastboot flash system system.img_sparsechunk.0
fastboot flash system system.img_sparsechunk.1
fastboot flash system system.img_sparsechunk.2
fastboot flash system system.img_sparsechunk.3
fastboot flash system system.img_sparsechunk.4
fastboot flash system system.img_sparsechunk.5
fastboot flash system system.img_sparsechunk.6
fastboot flash system_b system_other.img
fastboot flash oem oem.img
fastboot erase carrier
fastboot erase userdata
fastboot erase ddr
fastboot oem fb_mode_clear
Bootloader is unlocked (the bottom of your fastboot screen says 'flashing_unlocked')?
Are you trying this in windows or linux?

I tried this version: PAYTON_OPWS28.46-21-16_subsidy-DEFAULT_regulatory-DEFAULT very often on my laptop (I guess it was a problem with the usb-ports on my normal pc), but I couldn't get my device to work. It always said "verity mode is set to logging". Then I tried installing PAYTON_OPW27.57-40_subsidy-DEFAULT_regulatory-DEFAULT once (with my laptop) and it worked without any problems. The only thing is, that the device now says it's not the correct os when booting.

curious45 said:
... It always said "verity mode is set to logging"....
Click to expand...
Click to collapse
This will display for everyone with an unlocked bootloader. I know it does for me.

jhedfors said:
This will display for everyone with an unlocked bootloader. I know it does for me.
Click to expand...
Click to collapse
But it didn't boot though. It showed this text and it kept restarting over and over again.
It's fine now with this PAYTON_OPW27.57-40_subsidy-DEFAULT_regulatory-DEFAULT_CFC.xml version, but I always get the notifications that I should update to Android 9. I don't have any wifi problems whatsoever.
Do you have a solution on how to really disable / block those?

XT1772 bricked no image on boot

Hi guys, im posting this hoping theres a solution for my problem. I was folowing this guide to try install the stock firmware on this device and remove a virus that i wasnt able to remove even after cleaning the user data partiton (it was an anoying bar that started every time the phone booted). Well everything went acording to plan until i send a reboot command trough adb before flashing anything. Now the phone wont turn on and my computer doesnt detect it, doesnt show anything on screen and the computer plays the pluged and unplugged hardware sound constantly.
Moto E4 Guide To Full Stock Firmware Restore and Re-lock Bootloader Any Variant
Note : Do not erase/flash Bootloader file preloader.img or preloader.binfastboot erase preloader fastboot flash preloader preloader.img Do not erase/flash partition table file pgpt.img/gpt.img or pgpt.bin/gpt.binfastboot erase pgpt or gpt...
forum.xda-developers.com
fastboot erase boot
fastboot erase efuse
fastboot erase expdb
fastboot erase flashinfo
fastboot erase frp
fastboot erase hw
fastboot erase keystore
fastboot erase lk
fastboot erase logo
fastboot erase metadata
fastboot erase nvdata
fastboot erase nvram
fastboot erase oem
fastboot erase oemkeystore
fastboot erase otp
fastboot erase para
fastboot erase persist
fastboot erase proinfo
fastboot erase protect1
fastboot erase protect2
fastboot erase recovery
fastboot erase seccfg
fastboot erase secro
fastboot erase tee1
fastboot erase tee2
fastboot erase utags
fastboot erase system
fastboot erase userdata
Click to expand...
Click to collapse
I ran all of the above, searching on the forums i find some people that could get the phones back into adb using an sd card but the image files dont match my model number. Is there any way the phone can be recovered?.

R3ISEN said:
Hi guys, im posting this hoping theres a solution for my problem. I was folowing this guide to try install the stock firmware on this device and remove a virus that i wasnt able to remove even after cleaning the user data partiton (it was an anoying bar that started every time the phone booted). Well everything went acording to plan until i send a reboot command trough adb before flashing anything. Now the phone wont turn on and my computer doesnt detect it, doesnt show anything on screen and the computer plays the pluged and unplugged hardware sound constantly.
Click to expand...
Click to collapse
If you PC is making that sound, it is connecting, it may be in some kind of bootloop.
try using wall charger for a few hours.
Moto E4 Guide To Full Stock Firmware Restore and Re-lock Bootloader Any Variant
Note : Do not erase/flash Bootloader file preloader.img or preloader.binfastboot erase preloader fastboot flash preloader preloader.img Do not erase/flash partition table file pgpt.img/gpt.img or pgpt.bin/gpt.binfastboot erase pgpt or gpt...
forum.xda-developers.com
I ran all of the above, searching on the forums i find some people that could get the phones back into adb using an sd card but the image files dont match my model number. Is there any way the phone can be recovered?.
Click to expand...
Click to collapse
Not unless it's in EDL mode, PC will show it as a Qualcomm device.

sd_shadow said:
If you PC is making that sound, it is connecting, it may be in some kind of bootloop.
try using wall charger for a few hours.
Not unless it's in EDL mode, PC will show it as a Qualcomm device.
Click to expand...
Click to collapse
Thanks ill try pluggin it to the wall for a few hours, i will post back with the updates

Well i left it overnight to charge and now ive got the same unplugged and plugged hardware sound on windows but the device manager shows up a "MT65xx preloader" that pops in and out from the list.
Do you think there is good sign?

R3ISEN said:
Well i left it overnight to charge and now ive got the same unplugged and plugged hardware sound on windows but the device manager shows up a "MT65xx preloader" that pops in and out from the list.
Do you think there is good sign?
Click to expand...
Click to collapse
Yes, the MT65xx preloader means you have a MediaTek processor.
The XT1772 MediaTek version is codename is nicklaus.
Try this Flashtool
https://mirrors-obs-2.lolinet.com/firmware/motorola/2016/nicklaus/flashtool/

sd_shadow said:
Yes, the MT65xx preloader means you have a MediaTek processor.
The XT1772 MediaTek version is codename is nicklaus.
Try this Flashtool
https://mirrors-obs-2.lolinet.com/firmware/motorola/2016/nicklaus/flashtool/
Click to expand...
Click to collapse
I dont have the MediaTek DA USB VCOM driver installed, so at the moment it only shows up a unknown device. Could you help my find the correct driver? Also, if i manage to get the tool to flash the phone do i have to untick any component from the list? (like preloader) or i jus select everything?
Thank you in advance

Hey good news i finally was able to resucitate the phone! i found the drivers searching for the device id shown in device manager. I used the latest sp flash tool with my oem rom with all the firmware modules selected and got it working!. Now im trying to relock the bootloader to completly restore it to factory defaults.