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Hi all,
I have bought a Htc One M7 handset recently and I have noticed time to time there are No Signals (Limited Service) on it. When I switch off/ switch on or if I turn on the Airplane mode and turn off again, the signals will restore. This is happening around 2 times per day and really annoying. Need to know whether this is a known issue for the model.. I still didn't change the SIM and check. Please help!!!!!
Thanks alot!
Fellow Sufferer
shehanj101 said:
Hi all,
I have bought a Htc One M7 handset recently and I have noticed time to time there are No Signals (Limited Service) on it. When I switch off/ switch on or if I turn on the Airplane mode and turn off again, the signals will restore. This is happening around 2 times per day and really annoying. Need to know whether this is a known issue for the model.. I still didn't change the SIM and check. Please help!!!!!
Thanks alot!
Click to expand...
Click to collapse
I have the same thing
To add some detail for diagnostics see below:
- I travel into London every day and sometimes when signal drops in the tunnels it will never pick back up again after leaving them whereas my old One X did not have this on the same journeys.
- It even dropped out mid call and came up with the sim card icon at the notification bar as if no card inserted (but no selectable notification) first time its happened to this extent.
- Do you have a 4G SIM/connection or are you on 3G like myself? I'm thinking perhaps its something to do with trying to pick up 4G instead and completely disregarding the 3G connection that is available.
- I have also noticed that ever since getting the handset its never had as good signal as my One X which was pretty much always full signal in my normal areas (home, work etc) This may just be the way the handset gauges the signal not the signal itself but something to note anyway.
I'm having the same issue here in the US. It's prolly my only complaint with my phone.
Sent from my HTC One using xda app-developers app
I'm also having this issue but more sever with an all-day no signal. After reboot, I gain signal and I can't make and receive calls.
Try to turn 4G off.
mrcaligula said:
Try to turn 4G off.
Click to expand...
Click to collapse
How does one do that? Having the same problem, both wifi AND mobile network drop off. Wifi comes back on its own after a few seconds, the mobile data connection often comes back (obviously if not on wifi away from home), but the mobile network stays as no signal and doesn't come back, unless I reboot or cycle aeroplane mode. I know there's some problems with touching antenna, but this is happening a lot in the car, when the phone is powered and sitting in a cradle.
bmcconalogue said:
How does one do that? Having the same problem, both wifi AND mobile network drop off. Wifi comes back on its own after a few seconds, the mobile data connection often comes back (obviously if not on wifi away from home), but the mobile network stays as no signal and doesn't come back, unless I reboot or cycle aeroplane mode. I know there's some problems with touching antenna, but this is happening a lot in the car, when the phone is powered and sitting in a cradle.
Click to expand...
Click to collapse
To turn off 4G you go to Settings -> Mobile data -> Network mode and then select "3G / 2G"
don't know if it'll help though, but trying is worthwhile
nkk71 said:
To turn off 4G you go to Settings -> Mobile data -> Network mode and then select "3G / 2G"
don't know if it'll help though, but trying is worthwhile
Click to expand...
Click to collapse
Thanks. The problems seems to have gone with that change. Perhaps it is some system thing kicking me off the network because I don't have 4G on my contract and my phone was trying to get it.
Now, if you can just tell me why my lovely 3-4 bar indoors signal on EE has dropped to 0-1 outdoors (as they deny there is a problem)
bmcconalogue said:
Thanks. The problems seems to have gone with that change. Perhaps it is some system thing kicking me off the network because I don't have 4G on my contract and my phone was trying to get it.
Now, if you can just tell me why my lovely 3-4 bar indoors signal on EE has dropped to 0-1 outdoors (as they deny there is a problem)
Click to expand...
Click to collapse
Are you sure it's not just cosmetic? Try going into Settings->About->Network and see if the signal (dBm) is dropping.
Sent from my HTC One using xda app-developers app
I have it constantly on att - I have to turn on airplane mode and turn it back off to get my network back, I have tried different roms and updates and still the issue is across all roms.
Maybe try this: in your dialer type *#*#4636#*#*. Once the menu is opened, select Phone information, then scroll down to Set preffered network type and choose one of the options (im from Serbia, europe, and I usualy go with GSM auto (PRL)).
Issue with 3g only
Whenever I keep it on 3G, it drops signals for 2 to 7 seconds at random intervals. People often complain that when they call, they get a message that my phone is switched off.. I am probably gonna try another ROM and SIM to see if that helps before dumping this phone forever.
how to solve limited service or loosing service on htc one m7
Hello
it seems to be a hardware fault where the radio is not staying on higher band
it seems to be having issues on 2100 and all umts and hspda or lte networks
however switching back to 2 g can resolve this issue and phone ( hope so) will never lose signals or drop then again
i tried this and for me this works fine so far over 12 hours now no issue
give it a try and see this should work
setting>data>network>2g only
by this you wont have option to use fast internet though but at least you can phone can be used for voice calls messaging etc and also wifi too
I was on stock lolli pop and tried to flash cm12.1 but does not help sort the limited service issue
enjoy and leave your feedback
Edit:
some people cant find 2g in settins>mobile network>preferred network type> lte or 3g only, the solution is go to *#*#4636#*#* phone info>set preferred network type>gsm only( this will put your device into 2g mode)
hope this work
I just got my new M8 today. Did the update, activated it, did the profile & PRL update, etc.
I am constantly getting the message that I am roaming on data. It seems to go back and forth between roaming and not roaming. Even outside I only get 1 bar of LTE and the LTE signal is a good 10dBvm worse than my old M7. My M7 never switched to roaming in the same location.
Anyone else noticing worse reception on this phone than the old HTC One?
I'm having the same issue.
Sent from my 831C using Tapatalk
I was worried bout the same myself. In the office with the M7, I wan't able to get LTE, but luckily with the M8 I am able too. I would have your phone checked at a corporate Sprint Store to see if it's faulty
kwolf said:
I just got my new M8 today. Did the update, activated it, did the profile & PRL update, etc.
I am constantly getting the message that I am roaming on data. It seems to go back and forth between roaming and not roaming. Even outside I only get 1 bar of LTE and the LTE signal is a good 10dBvm worse than my old M7. My M7 never switched to roaming in the same location.
Anyone else noticing worse reception on this phone than the old HTC One?
Click to expand...
Click to collapse
I had the same issue yesterday when I upgraded my radios to the new version (1.54). I was stuck in 3G roaming at my house which was normally low end LTE service before the upgrade. After flashing the radios I did a Profile and PRL update using WIFI, then restated my M8. After the restart I am back to having LTE coverage floating around -90-95 dBvm. I also notice that if LTE fails to connect swithing airplane mode On/Off helps as well as dialing *18 from the dialer. Hope it helps.
captain008 said:
I had the same issue yesterday when I upgraded my radios to the new version (1.54). I was stuck in 3G roaming at my house which was normally low end LTE service before the upgrade. After flashing the radios I did a Profile and PRL update using WIFI, then restated my M8. After the restart I am back to having LTE coverage floating around -90-95 dBvm. I also notice that if LTE fails to connect swithing airplane mode On/Off helps as well as dialing *18 from the dialer. Hope it helps.
Click to expand...
Click to collapse
I already did the profile/prl updates, and my phone isn't stuck on 3G. It will go 3G roaming, then 3G on sprint, then LTE. Seems to not be able to make up its mind. On my old phone it would usually toggle between LTE and 3G in this area, but NEVER did it go roaming. Even when I'm on WIFI I still get the annoying roaming notification in the notification bar every 5 minutes.
I also noticed my WiFi download speed on wireless AC is significantly worse than my M7. I used to be able to get 70mpbs on a speed test, this phone won't even break 12mbps. When I first turned the phone on it would only work on WiFi for the first 3 seconds after connecting and then it would stop. I had to keep connecting and disconnecting to WiFi to limp the software update download along. After it updated it at least stays connected and working on WiFi, but a lot slower than my old M7.
This phone was purchased on a SWAC account so I'm not sure if a Sprint store (which is 40 minutes away for the nearest one) would swap it for me.
Moved to Q&A...all questions should be posted in Q&A.
Thank You,
BD619
Hello Fellow MI5 Users,
I am writing this thread to see if anyone else is having issues like me with my Mi5.
The problem is the intermittent signal issue with LTE, My problem started when I flashed 6.7.28 miui 8 update at first I thought that it was my Network Provider, but when I checked my dad's and sisters phones (same provider) their 4G signal is very stable without any issues at all.
So to describe my problem this is what's happening to my phone.
My phone is now running the latest Global beta miui8 6.8.12
When switching to LTE as prefer connection my phone signal goes crazy from NO SIGNAL - NO SERVICE - EMERGENCY ONLY - NO SIMCARD as I dig in to my settings i change my preferred connection to 3G Only which in my surprise works well and perfect without any issues but the problem here in my country(Philippines) you cannot rely on H or H+ at all since the network provider service sucks bigtime!
So far here's a list of what I did with my phone to fix it
- Flash back to China miui8 later version that I remembered that I don't have any issues with my LTE(Sucks because the issue was there also when I went back)
- Flash to MIUI 7 (Ohh well at this point I thought going back to miui7 will fix this issue but NO, not at all and I'm losing patience)
- Flash all KINDS of CM Based OS (Well switching OS might solve the issue, But believe me it got worst! after flashing all kinds of CM Based OS on my MI5 it all went down to Reboot forever bug (this happens when my phone boots and phone started to connect to LTE)
- Went back to Global beta miui 8 6.8.12 basedband version TH20c1.9-00038 up until now im still using this version.
----SHOUTOUT SA MGA KAPWA KO PINOY!
James Manaois Cruzat
I have also problem,cant get lte on my device max i get is H+,bought phone 2 weeks ago and i use global stable rom.
chaotico said:
I have also problem,cant get lte on my device max i get is H+,bought phone 2 weeks ago and i use global stable rom.
Click to expand...
Click to collapse
Could it be you're own carrier hasn't got coveridge for LTE for your device?
Sent from my MI 5 using XDA Premium HD app
In my country lte is Band 3(1800) and mi5 should support that band,right?
marcel112 said:
Could it be you're own carrier hasn't got coveridge for LTE for your device?
Sent from my MI 5 using XDA Premium HD app
Click to expand...
Click to collapse
For me my carrier do support coverage for MI5, but just recently it went nuts
hi im using official global rom with my mi5 but i cant make native video call on my gsm operotor because of not support miui 7 and 8 so.. is there a rom support native video calling like samsung ?
Mi5 Prime user here. same problem with LTE as well using GLOBE sim, no problem with SMART so far. using China ROM MIUI 8
here are my observations
GLOBE switched to LTE - stable when stationary.. goes NO SIGNAL / EMERGENCY CALLS ONLY when moving in a vehicle
i guess there is a problem on the radio signal switching from H+ to LTE vise versa. unlike my other phone - Meizu M2 Note. no problem switching between 3G / H+ / 4G.
xantrium said:
Mi5 Prime user here. same problem with LTE as well using GLOBE sim, no problem with SMART so far. using China ROM MIUI 8
here are my observations
GLOBE switched to LTE - stable when stationary.. goes NO SIGNAL / EMERGENCY CALLS ONLY when moving in a vehicle
i guess there is a problem on the radio signal switching from H+ to LTE vise versa. unlike my other phone - Meizu M2 Note. no problem switching between 3G / H+ / 4G.
Click to expand...
Click to collapse
Sucks right? I wanted to switch carrier as well but then again, LTE coverage with smart sucks specially in my location... Hoping that this will be fix soon..
I used to have a perfect LTE with globe 4G+ after some time after updating OS version it went nuts
Deleted
I updated my mi5 to miui 8 global and got 4g signal but only for a minute or less then it dissapeared and when i manually choose mobile networks i can only select Telenor 2g and 3g...really weird.
Thread Closed - Issue Fixed ---- JMC
Sent from my MI 5 using XDA-Developers mobile app
Same Globe Sim Issue
jamiepotter said:
Hello Fellow MI5 Users,
I am writing this thread to see if anyone else is having issues like me with my Mi5.
The problem is the intermittent signal issue with LTE, My problem started when I flashed 6.7.28 miui 8 update at first I thought that it was my Network Provider, but when I checked my dad's and sisters phones (same provider) their 4G signal is very stable without any issues at all.
So to describe my problem this is what's happening to my phone.
My phone is now running the latest Global beta miui8 6.8.12
When switching to LTE as prefer connection my phone signal goes crazy from NO SIGNAL - NO SERVICE - EMERGENCY ONLY - NO SIMCARD as I dig in to my settings i change my preferred connection to 3G Only which in my surprise works well and perfect without any issues but the problem here in my country(Philippines) you cannot rely on H or H+ at all since the network provider service sucks bigtime!
So far here's a list of what I did with my phone to fix it
- Flash back to China miui8 later version that I remembered that I don't have any issues with my LTE(Sucks because the issue was there also when I went back)
- Flash to MIUI 7 (Ohh well at this point I thought going back to miui7 will fix this issue but NO, not at all and I'm losing patience)
- Flash all KINDS of CM Based OS (Well switching OS might solve the issue, But believe me it got worst! after flashing all kinds of CM Based OS on my MI5 it all went down to Reboot forever bug (this happens when my phone boots and phone started to connect to LTE)
- Went back to Global beta miui 8 6.8.12 basedband version TH20c1.9-00038 up until now im still using this version.
----SHOUTOUT SA MGA KAPWA KO PINOY!
James Manaois Cruzat
Click to expand...
Click to collapse
Hello James,
I am having the exact same issue on my Globe Sim. I just bought mine last week. Whenever i turn on my mobile data, signal suddenly goes to no service, not detected, etc. Its very frustruating.
Is my unit defective? Or is it just a firmware issue?
jamiepotter said:
Thread Closed - Issue Fixed ---- JMC
Sent from my MI 5 using XDA-Developers mobile app
Click to expand...
Click to collapse
How to fix it?
jamiepotter said:
Thread Closed - Issue Fixed ---- JMC
Sent from my MI 5 using XDA-Developers mobile app
Click to expand...
Click to collapse
how to fix?
jamiepotter said:
Sucks right? I wanted to switch carrier as well but then again, LTE coverage with smart sucks specially in my location... Hoping that this will be fix soon..
I used to have a perfect LTE with globe 4G+ after some time after updating OS version it went nuts
Click to expand...
Click to collapse
I am using both Mi5 and Redmi Note 4x. In both phones, I experience frequent network connection drops for both SIM cards in serted on the phone (one is Sun, the other is Globe). Even while stationary, I exeperience the network drop where the signal bar for both SIMs suddenly simultaneously disappear. The network drop is worse when I am mobile. In addition, the network drop is causing the app I am using at the time to restart. PLEASE HELP.
hi.. is this thread still active? have you found the solution?
i am also from the Philippines, been using globe for 2 years in mi5 with no connection problems, then recently, when i try to connect to data, the signal goes on and off just like yours.. just this month, i updated from miui7 to miui9 and the problem got worst! when i connect to mobile data, phone reboots after a minute! i tried every fix i found in the internet (reset APN settings, factory reset, airplane mode) but nothing seems working.. So i tried Sun as my other network and it works perfectly fine.. Also, i tried to interchange sim 1 and 2 slot but still not fixed.. Another thing, when i turn the data in different place, my connection seems okay.. i live in cebu city but works in lapulapu.. the problem occurs in lapulapu..
help! is this network related or somethings wrong with the phone?
Good to see this thread. I thought my phone had a factory defect.
based on my experience.
version 9.1.1.0 and below only loses signal for globe while on data connection in some locations .
higher versions up to the latest(now is 9.5.5.0) causes our phone to totally reboot in some locations as well.
maybe it has to do with the signal/radio frequency on the area for the identified carrier(Globe).
this is easy.
root then disable LTE band 41
beastfren said:
this is easy.
root then disable LTE band 41
Click to expand...
Click to collapse
How do you disable band 41?
Thank you in advance.
easy way > install network signal guru > 3 dots (menu) > lock bands > lte > uncheck b41 tdd 2500.
Hello everyone,
I just bought a Oneplus 3T and it's a really good phone, but i'm facing an issue : 4G only appears a few time (with almost full bars) but it's just coming back to H+ every time, i mean every time.
Usually i have 4G in that place, even with my old ****y Samsung Xcover 3 and its the same with another phone operator sim card.
What do you recommend for me ?
Thank you very much
Details :
French version
Up-to-date (Android 8.0.0)
Phone operator : Sosh (tried B&YOU)
Fix
*#*#4636#*#* use the diagnostic under phone information and move it to 4g/lte only
I've seen this solution but it's not a real one, no ?
If I put LTE Only, i will not have 3G/H/H+ and stuff if there is no 4G around me, right ?
Perhaps your ISP radio tower is far away, doesnt mean its phones fault
I had some issues with sim. I've to get new sim and 4g service reactivated
Well, as i said before, i was able to have 4G even with my old Xcover3 in that place, so it's not the network provider's fault.
4G is working on my Oneplus 3T, it's just that it's most of the time, like MOST, on H+ and not 4G even if I had 4G in thèses places before...
It looks like he phone auto balance between 4G & 3G as soon as 4G is a little bit weak (even weak, it's still beter than 3G anyway...) and I noticed that sometimes the data are just turned down (nothing DL, charge, but H+ still on status bar).
Im on Oreo stock OOS, do you know if there is any issues on this new version ?
Hi guys, I have an issue with 4G after the last dec update. In 4G/3G/2G auto connect mode, usually the receiving data arrow ( v arrow below the 4G symbol in notification bar) gone missing and thus the connection got lost. Only transmitting arrow is visible (the ^ one). I have to wait for some minutes or turn to flight mode and back to get my data connection back.
In the beginning I don't really sure this issue is caused by the latest update, but after I tried nearly everything, including factory reset which is doesn't help, I think that the update is the problem.
I have tried my sim on another phone and it worked normally. I have tried another sim on my note 8 and it got the same problem.
Oh and this is only a 4G issue. My 3G works normally. And before the update, I never experienced this kind of problem.
Two of my friends got the same note 8 and one of them is also using the same carrier as me, but neither of them experiencing this issue.
Anyone can help?
Thanks in advance
I had this issue too, it seems 4g connection only got the problem...,
Problem solved, they replace my device
I have the same problem but seems like in a different way, when I got the phone first time I contacted my service provider to activate the 4G service cause it was inactive on my line due to provider's issues, anyway the phone worked on 4G for only 2 days, after that it kept working on 3G, I contacted the service provider many times but they have no issues with my SIM or handset.
I still don't know what is the problem, is it a hardware malfunction? Is it an installed app? Is it a Samsung Update? I don't know!
have tried getting a replacement sim card, I had same problem in the past and they had by mistake sent a sim that was not 4g, got replacement and problem solved
Well, the problem is that it worked at the fist time on 4G so the SIM was 4G not 3G, but I have just comeback from their store, at the first the technical support did something in their system and switched the phone to airplane mode then turn the network ON back and the deice worked on 4G but after a couple of minutes the phone switched to 3G without going back to 4G, then he advised me that this problem either a SIM or handset problem and it's always 90% SIM problem, so we changed the SIM card and the phone is working on 4G for around 30 minutes till now, I hope it will keep working on 4G
2 days and phone is still working on 4G, it was a SIM card problem
Aoa dear
I.have the issue of secure folder as its not there in my cell phone and when i install it from play store and open it but failed to open as it give the option knox mode failed