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Samsung Note Warranty from a different country

Hi, I'm in the US currently with a Samsung Note GT-N7000 that I purchased from Amazon (the phone imei showed that it is from the UK). After about 8 months of use without using custom roms, it seems to have hardbricked through normal usage (At the time of bricking I believe I was deleting some photos in a program called QuickPix when it froze and eventually had to be manually turned off. Then it would struggle booting on the Samsung logo and after a retry, it just would not boot anymore). It is completely unresponsive when you press any of the buttons and won't get recognized when hooked up to the computer. I even tried using new batteries but that did not work. I don't think the Jig will work in my case either.
I called Samsung US and they told me that the phone would have to be covered in the country where the phone was originally manufactured for which is the UK in my case. I was wondering if anyone else have been in my situation where you are in a different country with a phone that needed repairs. Samsung UK requires that you have an address in the UK so it makes it difficult for me to file a claim. Has anyone been able to get Samsung US to take your non-US claim or have found a way to file a claim without a UK address?
Thank you so much.

chumpburger said:
Hi, I'm in the US currently with a Samsung Note GT-N7000 that I purchased from Amazon (the phone imei showed that it is from the UK). After about 8 months of use without using custom roms, it seems to have hardbricked through normal usage (At the time of bricking I believe I was deleting some photos in a program called QuickPix when it froze and eventually had to be manually turned off. Then it would struggle booting on the Samsung logo and after a retry, it just would not boot anymore). It is completely unresponsive when you press any of the buttons and won't get recognized when hooked up to the computer. I even tried using new batteries but that did not work. I don't think the Jig will work in my case either.
I called Samsung US and they told me that the phone would have to be covered in the country where the phone was originally manufactured for which is the UK in my case. I was wondering if anyone else have been in my situation where you are in a different country with a phone that needed repairs. Samsung UK requires that you have an address in the UK so it makes it difficult for me to file a claim. Has anyone been able to get Samsung US to take your non-US claim or have found a way to file a claim without a UK address?
Thank you so much.
Click to expand...
Click to collapse
Excuse me, but doesn't Amazon have the obligation to be the liaison between Samsung and you? I mean, they are no different than if you had bought it from BestBuy. You should be able to contact Amazon, and tell them that your phone broke and you'd like to have it repaired under warranty. I live here in Spain, and I bought something from Amazon Spain but it was imported from the UK. I sent it back and Amazon paid for it to be sent back and everything.
I'd try contacting Amazon, and tell them the same situation. Tell them that you got the phone through them and then it broke, and you went directly to Samsung and they said that they won't honor the warranty as it was imported from Europe. Amazon has an obligation to offer the warranty. Not to mention, Amazon is probably one of the best companies I've ever worked with. Fast responses, fast shipments and awesome service in general.
Give them a try.
Hope I've helped.

First of all was the phone all the time on stock roms ? If yes then please contact or wait to get contacted by entropy512 if the phone is died du to emmc bug. Just hold a few hours I guess
Sent from my GT-N7000 using Tapatalk 2

Braxos said:
First of all was the phone all the time on stock roms ? If yes then please contact or wait to get contacted by entropy512 if the phone is died du to emmc bug. Just hold a few hours I guess
Sent from my GT-N7000 using Tapatalk 2
Click to expand...
Click to collapse
I'd need a lot more details, but:
What exact firmware was it on? What build?
As much as I would like for this to be an example of an eMMC brick on stock, the fact that it occurred when deleting files means that unless Samsung has enabled the "discard" mount option for storage in a new build I am unaware of, it's something else like a bad solder joint.

Entropy512 said:
I'd need a lot more details, but:
What exact firmware was it on? What build?
As much as I would like for this to be an example of an eMMC brick on stock, the fact that it occurred when deleting files means that unless Samsung has enabled the "discard" mount option for storage in a new build I am unaware of, it's something else like a bad solder joint.
Click to expand...
Click to collapse
I had the phone up to date through the samsung / settings / update so whatever the last ICS update was unless there has been a new update within the past 5 days. The last major update, I remember it installed some German apps, latest version of Kies, and made the Note a lot smoother. As I mentioned before, the phone did try to reboot to the samsung logo after it froze but it never was able to boot all the way. I should have stopped at that point but I tried to reboot a couple times and that is when it became unresponsive.

Note 4 warranty exchange

Hi,
I having some issues with the finger print sensor so they said they would exchange it out. I'm worried if I might get a referb unit. Anyway to tell if the new device is a referb or not?

nofroyo said:
Hi,
I having some issues with the finger print sensor so they said they would exchange it out. I'm worried if I might get a referb unit. Anyway to tell if the new device is a referb or not?
Click to expand...
Click to collapse
Hmm. ..great point. I'm paranoid about this stuff too...sneaky "" can pull it on you sometimes...
I would say to pay close attention to the metal silver part of the metal frame for any scratches. Also check the battery bay for scratches...

re: check if refurb
nofroyo said:
Hi,
I having some issues with the finger print sensor so they said they would exchange it out. I'm worried if I might get a referb unit. Anyway to tell if the new device is a referb or not?
Click to expand...
Click to collapse
It's easy to tell if the phone is a refurb, all you need to do is download a
free app called "Phone Info" from the play store.
It will tell you if you have a refurb by clicking menu>refurbishment check.
This app will display just about all the information about your phone.
Here is the play store download link:
https://play.google.com/store/apps/details?id=org.vndnguyen.phoneinfo
Check it out!
Good luck!

Did you ask them if you'll be getting a new phone or a refurbished phone?

They don't have refurbished units yet. Small window to exchange for a new one at the moment.

They typically send you everything on new phones (battery, earbuds, back cover) where on refurbs they just send the main phone portion with no accessories. At least this was my experience with the s4.

nofroyo said:
Hi,
I having some issues with the finger print sensor so they said they would exchange it out. I'm worried if I might get a referb unit. Anyway to tell if the new device is a referb or not?
Click to expand...
Click to collapse
they don't have any refurbs yet, they get some in after about 2 weeks, Samsung sends them replacement phones, they told me that when I dialed 611, but 3 weeks ago they didn't have any yet, so I went into a corporate store, and with my receipt, and it was within 14 days, I had it for only 4 days, they gave me a new unit, I gave them the box and never used any of the parts, so everything was still new, I have plenty of chargers and usb cables, so I don't touch the new stuff.
they did that with my note 3.. all the units I received, none were refurbished units, they were replacement units, and yes u can check with the phone info app..

We shall see. Mine will be here Monday.
Sent from my SM-N910T using Tapatalk

Just got my 2014 Note Pro 10.1 replaced, and was sure it was a refurb, but this confirmed it wasn't....even showed how many times the headphone and charger ports had been plugged into! Thanks!

pytyper483 said:
They typically send you everything on new phones (battery, earbuds, back cover) where on refurbs they just send the main phone portion with no accessories. At least this was my experience with the s4.
Click to expand...
Click to collapse
Not always true. I received a brand new replacement unit and it was sent as phone-only.
Like someone else said, it's too early for them to have refurbs yet. Anyone who needs a replacement should hurry and get it now

Not sure how its proof that quantity of charges and headphones inputs means anything. Since I'm sure Samsung can flash the device to show zero when they refurbish them.
Sent from my SM-N910T using XDA Free mobile app

Is there anything that i should test with my note 4. So i can see which one not working if so that i can return it or exchange it

Who have any idea of getting CP file out of a phone? SM-N960XU :)

Hi there,
Around a month ago, I got a case of a demo unit (never had before), I didn't look at it until a few days ago and work on the phone.
The phone was A SM-N960XU a demo unit shipped back from the US to Vietnam. (For some reason, one of a Verizon staff "play" with the phone and bricked the phone.) Back to the factory. The phone was an auction for staff to win it. I won the case.
I tried to play around with the loop and use "eng efs" (eng efs is a file which factory will be in charge of it. you can easily buy this at your nearest Samsung factory if you have one....) The phone was bricked to an N960U Verizon version... I was able to get it back to work.
The only problem is the CP file that was flash into the phone. I was not able to get it out of the phone The phone can work (for a while) until getting through to the setup stage...
**A picture can describe more than words
(Ok nevermind I can't get a link on here )
If anyone has any idea for the way to get CP file clean out of a phone. Please tell me I just need this last stage to fix the phone.
(Just read some post of XU variant phone getting the thread close Yes I understand that this kind of phone is illegal to own even for a staff of the sim company, even Samsung. From what I see in Vietnam, it doesn't look like that. Demo phone sold just as good as a normal phone, legally in street front. You can also get this "eng efs" file to get MDM out of your phone - the main reason that causes the phone to not factory reset - on street front and marketplace. Even if I want to confirm that I am a staff of Samsung. The thread will still be close. Good luck to anyone out there with a Samsung variant phone).
And also for whoever out there saying that you can't get a demo phone back to normal. You can...

EZSamsungS said:
Hi there,
Around a month ago, I got a case of a demo unit (never had before), I didn't look at it until a few days ago and work on the phone.
The phone was A SM-N960XU a demo unit shipped back from the US to Vietnam. (For some reason, one of a Verizon staff "play" with the phone and bricked the phone.) Back to the factory. The phone was an auction for staff to win it. I won the case.
I tried to play around with the loop and use "eng efs" (eng efs is a file which factory will be in charge of it. you can easily buy this at your nearest Samsung factory if you have one....) The phone was bricked to an N960U Verizon version... I was able to get it back to work.
The only problem is the CP file that was flash into the phone. I was not able to get it out of the phone The phone can work (for a while) until getting through to the setup stage...
**A picture can describe more than words
(Ok nevermind I can't get a link on here )
If anyone has any idea for the way to get CP file clean out of a phone. Please tell me I just need this last stage to fix the phone.
(Just read some post of XU variant phone getting the thread close Yes I understand that this kind of phone is illegal to own even for a staff of the sim company, even Samsung. From what I see in Vietnam, it doesn't look like that. Demo phone sold just as good as a normal phone, legally in street front. You can also get this "eng efs" file to get MDM out of your phone - the main reason that causes the phone to not factory reset - on street front and marketplace. Even if I want to confirm that I am a staff of Samsung. The thread will still be close. Good luck to anyone out there with a Samsung variant phone).
And also for whoever out there saying that you can't get a demo phone back to normal. You can...
Click to expand...
Click to collapse
There a was thread on the note 8 forums about this about a year ago. I think they resolved it. Maybe have a look there as well.
Sent from my SM-N960U1 using Tapatalk

Just a reply to ask
Hi there, can you find for the the link/thread name.
Sorry for the laziness. I'm new here so don't really know how the fourm search engine work

Limeybastard said:
There a was thread on the note 8 forums about this about a year ago. I think they resolved it. Maybe have a look there as well.
Sent from my SM-N960U1 using Tapatalk
Click to expand...
Click to collapse
Sorry, just notify. Please check. Thanks

EZSamsungS said:
Hi there, can you find for the the link/thread name.
Sorry for the laziness. I'm new here so don't really know how the fourm search engine work
Click to expand...
Click to collapse
Using Google search "xda note 8 demo"
View attachment 4710464
Sent from my SM-N960U1 using Tapatalk

Sorry but I can't find the thread.
Limeybastard said:
Using Google search "xda note 8 demo"
View attachment 4710464
Sent from my SM-N960U1 using Tapatalk
Click to expand...
Click to collapse
I search up on google and the forums. I can't seem to find a post about the solution to delete the CP in the phone.
Sorry for the non stop replies

Unlocked S10 128gb packaging question

I bought an S10 on amazon and it came with no shrink wrap, just a circle sticker holding the box together. Is this how everyone got their phone or should I be worried that I got a refurb or a used phone? From my previous phone purchases (never bought samsung new before), they all came shrink wrapped. Let me know your experience please so I can proceed with return or not. Thank you

Ya there is no shrink wrap just a sticker holding it together.

morphius88 said:
I bought an S10 on amazon and it came with no shrink wrap, just a circle sticker holding the box together. Is this how everyone got their phone or should I be worried that I got a refurb or a used phone? From my previous phone purchases (never bought samsung new before), they all came shrink wrapped. Let me know your experience please so I can proceed with return or not. Thank you
Click to expand...
Click to collapse
You can check refurb with this app
Phone info
https://www.google.com/url?sa=t&source=web&rct=j&url=https://play.google.com/store/apps/details%3Fid%3Dorg.vndnguyen.phoneinfo%26hl%3Den%26referrer%3Dutm_source%253Dgoogle%2526utm_medium%253Dorganic%2526utm_term%253Dphone%2Binfo%2Bplay%2Bstore%26pcampaignid%3DAPPU_1_o6jrXc_9CrG_lwS7s6DoCg&ved=2ahUKEwiP28_v0aPmAhWx34UKHbsZCK0Q8oQBMAB6BAgPEAM&usg=AOvVaw2pZCVy_O9hm-t3tEW51NrW

zabhi said:
You can check refurb with this app
Phone info
https://www.google.com/url?sa=t&source=web&rct=j&url=https://play.google.com/store/apps/details%3Fid%3Dorg.vndnguyen.phoneinfo%26hl%3Den%26referrer%3Dutm_source%253Dgoogle%2526utm_medium%253Dorganic%2526utm_term%253Dphone%2Binfo%2Bplay%2Bstore%26pcampaignid%3DAPPU_1_o6jrXc_9CrG_lwS7s6DoCg&ved=2ahUKEwiP28_v0aPmAhWx34UKHbsZCK0Q8oQBMAB6BAgPEAM&usg=AOvVaw2pZCVy_O9hm-t3tEW51NrW
Click to expand...
Click to collapse
I tried using the app and it seems to be a new device. Although there doesn't seems to be a specific line testing refurb status (unless I missed it). But seems like everything checks out fine. Thank you

Question Xiaomi Redmi Note 10s 128gb 6gb ram single sim with 2x IMEI

Is there any way to convert my weirdly "single sim" (second sim slot is factory closed on the little sim slot extension) to a dual sim? anything I should flash to get the second slot working? The sticker on the back of the phone has both sim slot IMEI numbers there, the slot is just solid plastic on the removable part... any help would be greatly appreciated! Model number is M2101K7BNY

Certainly sounds like a manufacturing error, with a machine just not stamping out the plastic part properly. The second sim slot should work out of the box saying "unknown" or "not available" (if using in English) in Android phone settings. You could contact Xiaomi to see if they'd send out a functional sim tray, or you could cut a section out yourself, it is very flimsy plastic though.

stuntdouble said:
Certainly sounds like a manufacturing error, with a machine just not stamping out the plastic part properly. The second sim slot should work out of the box saying "unknown" or "not available" (if using in English) in Android phone settings. You could contact Xiaomi to see if they'd send out a functional sim tray, or you could cut a section out yourself, it is very flimsy plastic though.
Click to expand...
Click to collapse
you'd think that it was a manufacturing error except we got 2x of the same phones and the second IMEI on the box of each phone has a blank sticker pasted over it by the service provider we bought it from as well. (Vodacom) I tried cutting my own but I'm not getting much success in that regard.. I am very confused honestly. Very happy with the phone, was just looking forward to putting both my numbers in the same phone
(IMEI is still shown by the sticker on the back of the phone though since they did not break the factory seals it seems)

Sounds like this 'Vodacom' carrier might have some deal with Xiaomi to limit customers to their network. I don't know which country you're in and I doubt this is the case here but according to Xiaomi there are plenty of clones of their products circulating, or so they claim, so there's also a possibililty it might not be a genuine device.
The note 10s was advertised worldwide as having 2 sim slots so it shouldn't matter where it was purchased, but maybe you signed up to a service in your country that only allows one sim on their network, you'll have to re-read your t+c's you agreed to when you signed up.
I'd be surprised if it was locked down in the hardware though, which regional rom is your phone running?

stuntdouble said:
Sounds like this 'Vodacom' carrier might have some deal with Xiaomi to limit customers to their network. I don't know which country you're in and I doubt this is the case here but according to Xiaomi there are plenty of clones of their products circulating, or so they claim, so there's also a possibililty it might not be a genuine device.
The note 10s was advertised worldwide as having 2 sim slots so it shouldn't matter where it was purchased, but maybe you signed up to a service in your country that only allows one sim on their network, you'll have to re-read your t+c's you agreed to when you signed up.
I'd be surprised if it was locked down in the hardware though, which regional rom is your phone running?
Click to expand...
Click to collapse
I'm South African, and it does not seem to be carrier locked, only that the secondary sim slot isn't enabled I guess? I do believe the hardware is there since I do have 2x IMEI numbers on the back of the phone, why would they do that if the hardware wasn't installed? where would the secondary IMEI come from otherwise? Where can I find a rom that might "bypass" this if I might need to flash a (in samsung terms) modem that circumvents this?
I'm loving the phone, but I really needed the dual sim functionality and it was one of the main reasons we took the phone in the first place since everywhere we checked it was advertised as a dual sim, however vodacom does not list anything other than space, ram and camera quality.
I do believe it is a legit xiaomi since I would notice if it was not in terms of GPU and software. everything looks legit and the phone is better than my old Samsung galaxy S9 in terms of graphics (gaming FPS etc.) etc.
Battery is the most amazing I've had, camera is 64mp as advertised, 6gb ram 128gb storage, phone is fast. MIUI 12.5.1. Charges super fast. great charger. I love the "click" when plugging in a charger, it is so satisfying vs how flimsy it felt on my samsung galaxy S9

Cryptonite26 said:
I'm South African, and it does not seem to be carrier locked, only that the secondary sim slot isn't enabled I guess? I do believe the hardware is there since I do have 2x IMEI numbers on the back of the phone, why would they do that if the hardware wasn't installed? where would the secondary IMEI come from otherwise? Where can I find a rom that might "bypass" this if I might need to flash a (in samsung terms) modem that circumvents this?
I'm loving the phone, but I really needed the dual sim functionality and it was one of the main reasons we took the phone in the first place since everywhere we checked it was advertised as a dual sim, however vodacom does not list anything other than space, ram and camera quality.
I do believe it is a legit xiaomi since I would notice if it was not in terms of GPU and software. everything looks legit and the phone is better than my old Samsung galaxy S9 in terms of graphics (gaming FPS etc.) etc.
Battery is the most amazing I've had, camera is 64mp as advertised, 6gb ram 128gb storage, phone is fast. MIUI 12.5.1. Charges super fast. great charger. I love the "click" when plugging in a charger, it is so satisfying vs how flimsy it felt on my samsung galaxy S9
Click to expand...
Click to collapse
Why don't you buy a spare sim card tray on AliExpress or somewhere else and try for yourself?

heinhuiz said:
Why don't you buy a spare sim card tray on AliExpress or somewhere else and try for yourself?
Click to expand...
Click to collapse
because shipping to and from south africa is a problem atm most of the vendors on ali express charge over $100 just for shipping now. Where I used to get free shipping. also I did cut the tray open and attempted to insert a simcard with no luck. There is a vodacom app etc installed on the phone so not sure if they locked the slot on a software level. but if I do get my hands on a tray that isn't selfcut I will try it as well, but no luck so far.

I wasn't saying it couldn't be functional. It would cost a network provider money to make those kinds of changes so they probably wouldn't go to such effort, although they clearly spent something to have a different sim tray in your model. Your best bet is to buy a sim card slot tray as heinhuiz suggested above if you can't get your sim lined up in a diy tray to test it. You can find them on ebay/amazon, etc, too, I'd be surprised if you couldn't get hold of one somewhere without paying daft shipping fees to SA.

stuntdouble said:
I wasn't saying it couldn't be functional. It would cost a network provider money to make those kinds of changes so they probably wouldn't go to such effort, although they clearly spent something to have a different sim tray in your model. Your best bet is to buy a sim card slot tray as heinhuiz suggested above if you can't get your sim lined up in a diy tray to test it. You can find them on ebay/amazon, etc, too, I'd be surprised if you couldn't get hold of one somewhere without paying daft shipping fees to SA.
Click to expand...
Click to collapse
I'm just wondering if they couldn't do a disable of the secondary slot on a kernel level or something? I'll look around for a tray and hope to get one without a major shipping price.

You can get a replacement tray from mydailydeals.co.za I have ordered one it should be here in a week or 2

Mistress123 said:
You can get a replacement tray from mydailydeals.co.za I have ordered one it should be here in a week or 2
Click to expand...
Click to collapse
Meant to say R109 plus R95 shipping. I am also waiting to see if it works.

Mistress123 said:
Meant to say R109 plus R95 shipping. I am also waiting to see if it works.
Click to expand...
Click to collapse
Thank you! will order one as soon as I can! would you mind sharing your findings with me if possible? I'm self employed in a small town with one stop street total so I gotta gather enough for emergency expenses and month end expenses before I gather spending money and month end is around the corner so I'll probably only buy next month since February was a little short so cutting things a little close. (sorry if I'm over explaining myself)
anyways I'll be taking a look this weekend if I get some time to try some software changing, maybe flashing a different Kernal or downloading a stock rom online and loading it instead of this RSA rom.
btw do apps on Xiaomi usually have adds? I find it a little odd that file manager and the security that pops up after you install something from the play store both have adds imbedded in them is this a world wide thing? I don't mind it the adds are super non intrusive or in my face at all but it is rather weird that stock applications have adds in them so if it means better cheaper phones then by all means. loving the phone for R199 a month and 175 worth of airtime, I'm basically paying for my xbox game pass Ultimate (R150) with the contract so in all fairness the phone is costing me (with 25 rand worth of airtime) like R50 a month?

Mistress123 said:
Meant to say R109 plus R95 shipping. I am also waiting to see if it works.
Click to expand...
Click to collapse
I checked my Redmi note 8 tray and found it identical to the 10s . I tried 2 sims in the 10s . No luck the phone does not recognize the second sim. it looks like I might have wasted R200 Vodacom stated that they did not advertise as a dual sim tough luck to us was the impression I got.

Mistress123 said:
I checked my Redmi note 8 tray and found it identical to the 10s . I tried 2 sims in the 10s . No luck the phone does not recognize the second sim. it looks like I might have wasted R200 Vodacom stated that they did not advertise as a dual sim tough luck to us was the impression I got.
Click to expand...
Click to collapse
yeah, I think it is software locked they don't advertise much of anything probably for this very reason. but what fascinates me is the fact that on the back of the phone, that sticker has 2x IMEI codes on them, the one being my simcard one IMEI so the second one should then be sim slot two, even on the box of the phone vodacom / ICASA just put a sticker over the second IMEI, but is on the box if you peel that off
welp gotta wait 168 hours before I can unlock my bootloader >_< but yes I do believe we have a custom version of the stock ROM since no one else has MIUI Global 12.5.1.0 (RKLZAVC)

Mistress123 said:
I checked my Redmi note 8 tray and found it identical to the 10s . I tried 2 sims in the 10s . No luck the phone does not recognize the second sim. it looks like I might have wasted R200 Vodacom stated that they did not advertise as a dual sim tough luck to us was the impression I got.
Click to expand...
Click to collapse
I did it! I unlocked my bootloader and loaded one of the Global fastboot roms and I have access to sim slot 2! I now have a vodacom and MTN simcard in my phone without any issues!

Cryptonite26 said:
I did it! I unlocked my bootloader and loaded one of the Global fastboot roms and I have access to sim slot 2! I now have a vodacom and MTN simcard in my phone without any issues!
Click to expand...
Click to collapse
Hi there. Pleese share more details on how you did this

RandomGuy21 said:
Hi there. Pleese share more details on how you did this
Click to expand...
Click to collapse
1. Unlocked my phone bootloader with Miunlock (register an account if they prompt you to)
2. wait the cooldown period if there is one.
3. Download any FASTBOOT rom from the list here, if you click details you can choose between recovery rom or FASTBOOT rom, download the fastboot rom
4. Flash the rom onto phone from PC.
5. enjoy dual sim.