Hi, I'm in the US currently with a Samsung Note GT-N7000 that I purchased from Amazon (the phone imei showed that it is from the UK). After about 8 months of use without using custom roms, it seems to have hardbricked through normal usage (At the time of bricking I believe I was deleting some photos in a program called QuickPix when it froze and eventually had to be manually turned off. Then it would struggle booting on the Samsung logo and after a retry, it just would not boot anymore). It is completely unresponsive when you press any of the buttons and won't get recognized when hooked up to the computer. I even tried using new batteries but that did not work. I don't think the Jig will work in my case either.
I called Samsung US and they told me that the phone would have to be covered in the country where the phone was originally manufactured for which is the UK in my case. I was wondering if anyone else have been in my situation where you are in a different country with a phone that needed repairs. Samsung UK requires that you have an address in the UK so it makes it difficult for me to file a claim. Has anyone been able to get Samsung US to take your non-US claim or have found a way to file a claim without a UK address?
Thank you so much.
chumpburger said:
Hi, I'm in the US currently with a Samsung Note GT-N7000 that I purchased from Amazon (the phone imei showed that it is from the UK). After about 8 months of use without using custom roms, it seems to have hardbricked through normal usage (At the time of bricking I believe I was deleting some photos in a program called QuickPix when it froze and eventually had to be manually turned off. Then it would struggle booting on the Samsung logo and after a retry, it just would not boot anymore). It is completely unresponsive when you press any of the buttons and won't get recognized when hooked up to the computer. I even tried using new batteries but that did not work. I don't think the Jig will work in my case either.
I called Samsung US and they told me that the phone would have to be covered in the country where the phone was originally manufactured for which is the UK in my case. I was wondering if anyone else have been in my situation where you are in a different country with a phone that needed repairs. Samsung UK requires that you have an address in the UK so it makes it difficult for me to file a claim. Has anyone been able to get Samsung US to take your non-US claim or have found a way to file a claim without a UK address?
Thank you so much.
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Click to collapse
Excuse me, but doesn't Amazon have the obligation to be the liaison between Samsung and you? I mean, they are no different than if you had bought it from BestBuy. You should be able to contact Amazon, and tell them that your phone broke and you'd like to have it repaired under warranty. I live here in Spain, and I bought something from Amazon Spain but it was imported from the UK. I sent it back and Amazon paid for it to be sent back and everything.
I'd try contacting Amazon, and tell them the same situation. Tell them that you got the phone through them and then it broke, and you went directly to Samsung and they said that they won't honor the warranty as it was imported from Europe. Amazon has an obligation to offer the warranty. Not to mention, Amazon is probably one of the best companies I've ever worked with. Fast responses, fast shipments and awesome service in general.
Give them a try.
Hope I've helped.
First of all was the phone all the time on stock roms ? If yes then please contact or wait to get contacted by entropy512 if the phone is died du to emmc bug. Just hold a few hours I guess
Sent from my GT-N7000 using Tapatalk 2
Braxos said:
First of all was the phone all the time on stock roms ? If yes then please contact or wait to get contacted by entropy512 if the phone is died du to emmc bug. Just hold a few hours I guess
Sent from my GT-N7000 using Tapatalk 2
Click to expand...
Click to collapse
I'd need a lot more details, but:
What exact firmware was it on? What build?
As much as I would like for this to be an example of an eMMC brick on stock, the fact that it occurred when deleting files means that unless Samsung has enabled the "discard" mount option for storage in a new build I am unaware of, it's something else like a bad solder joint.
Entropy512 said:
I'd need a lot more details, but:
What exact firmware was it on? What build?
As much as I would like for this to be an example of an eMMC brick on stock, the fact that it occurred when deleting files means that unless Samsung has enabled the "discard" mount option for storage in a new build I am unaware of, it's something else like a bad solder joint.
Click to expand...
Click to collapse
I had the phone up to date through the samsung / settings / update so whatever the last ICS update was unless there has been a new update within the past 5 days. The last major update, I remember it installed some German apps, latest version of Kies, and made the Note a lot smoother. As I mentioned before, the phone did try to reboot to the samsung logo after it froze but it never was able to boot all the way. I should have stopped at that point but I tried to reboot a couple times and that is when it became unresponsive.
Related
Hey guys I'm new to android and I'll keep it short. I bought my Galaxy S about a month ago. It's unlocked and rooted and I also have the latest firmware update.
Ok so all I wanted to do was change the battery color from the stock blue to green. I downloaded Rom Manager and I also downloaded smooth-sense-1.0-Incredible-Stock-8-1 thinking that I could use it.
Well I flashed it with Rom manager and when my phone rebooted I was stuck on the samsung boot up screen. It plays the music but no animation. I've tried every single mention known to get it to boot into recovery mode. I've also tried to get into download mode with no sucess. My last option was to do a hard reset and when I tried that still a no go just stays at the boot screen wth the music.
Anything???? Is there a way to have it recognised thru usb so I can use ADB?
Thanks for your help
if you can get the 3 buttons Download Mode working
http://forum.xda-developers.com/wiki/index.php?title=Samsung_Galaxy_S/GT-I9000
you can reflash the phone back to normal using Odin and a stock firmware
Thanks for the quick resonse. For some reason I cant get it to get into download mode thanks for the link as well I'm gonna check that out
pro95accord said:
Thanks for the quick resonse. For some reason I cant get it to get into download mode thanks for the link as well I'm gonna check that out
Click to expand...
Click to collapse
Turn off the phone, press volume up + volume down and plug the phone to USB. I did worked to me when all the other options failed.
JorgeC said:
Turn off the phone, press volume up + volume down and plug the phone to USB. I did worked to me when all the other options failed.
Click to expand...
Click to collapse
that didn't work crap
I have a video of what it's doing but I can't upload it cause i'm new.
i'll take a guess
it's going into an endless loop of the white Galaxy S logo and back and logo and back?
if I hold the power button thats all it does. Logo to black to logo to black over and over.
yup, you got one that have the 3 buttons disabled.
you can try that crazy heating the phone method talked about on some other topic, and see if that works
but the best thing is to send it back to Bell to have it replaced
you can even print the facebook where Samsung confirmed the 3 button missing is a bug, and it needs to be fixed, so it's under warranty
http://www.facebook.com/samsungmobilecanada
Samsung Mobile Canada Thanks to everyone for your continued patience and feedback as we work through the three-button reset issue on the Galaxy S Vibrant. Rest assured, it is a top priority. Please stay tuned for updates this week.
Click to expand...
Click to collapse
this helps too
http://www.facebook.com/photo.php?pid=30889975&o=all&op=1&view=all&subj=260085296049&id=1213893661
The main problem is I bought the phone off someone thats on bell. I'm on telus and the phones unlocked. So I don't think I'll be able to send it to bell. I'm gonna try contacting samsung
is there a method to atleast get the USB to respond to my pc??? I hooked it up my laptop with XP and when the phone boots and I shut it off with power button with USB connected then my laptop detects USB device but I can't get access to it ADB
I'm lost I have a phone with 1 Year warranty thats garbage on top of that I'd be able to fix this problem but my phone had to be one of the phones with the buttons disabled crap.
Tried the Heat trick with blow dryer but nothing.
Update:
Bell doesn't want to fix it cause "I'm not a customer" and samsungs saying Bell has to cover they're warranty.
Don't know what to do. I posted a complaint with BBB (better, business, bureau) since none of them wanna fix a Defeactive phone should have got the HTC Desire or stuck with my BB at least your able to recover the phone your self
here's a quick video
http://www.youtube.com/watch?v=XPmHeJvlb-I
Is it possible to force the phone to be detected thru USB? Sometimes if I hold a certain sequence and it goes back to the charging screen my pc detects a USB device but when I try to connect via ADB I get nothing. Does the phone need to be fully booted for the usb to work?
Well i finally got my galaxy to work. Solution sent it to a company that fixes phones for bell and warranty covered it. All they had to do is reflash it and it works i also have recivery mode working too.
I had no receipt and i almost list hope so screw bell canada thanks for everyones help.
Sent from my GT-I9000M using XDA App
pro95accord said:
Well i finally got my galaxy to work. Solution sent it to a company that fixes phones for bell and warranty covered it. All they had to do is reflash it and it works i also have recivery mode working too.
I had no receipt and i almost list hope so screw bell canada thanks for everyones help.
Sent from my GT-I9000M using XDA App
Click to expand...
Click to collapse
Do you know if they only deal with Canadian residents? If its not too much trouble to share the info it might help others who are getting the runaround with Bell for not being customers.
that does actually reminds me Samsung do have a phone and company name listing to do their repairs here in Canada
maybe they have a similar outsourced company in the USA to deal with the Samsung phone repairs.
call Samsung USA and ask for a repair place for the I9000 model
if you mention the i9000M they will send you to the Canadian Bell, since you sent it my way anyways, there is no need for that i guess, but it is still good to know
When I spoke with Samsung USA, they said they could only deal with phones being sold in the US. They asked for the model number before they could even get a service work put in. Warranty works a little different here than in Canada because I know that if you have a problem with a certain product, you can deal directly with the manufacturer instead of having to go through the place you bought it from directly. They recommend you go through them first, but you can bypass them without too much hassle.
Everyone I spoke to in Samsung Canada said the opposite. Deal with the carrier/store for three times before Samsung Canada can intervene. It would be nice to know which companies can run warranty work without having to wait those three times and not have to worry about a receipt and being a Bell customer considering that the phone does carry a 1 year warranty. I don't understand why Bell has to initiate it cause it makes it kinda pointless.
Company is called futuretel. Email them and explain what happen and that you need the phone serviced. If you have the bill for it even better but if you don't they'll repair it based on manufacturer date.
Don't believe what Samsung Canada says that they'll deal with it after 3 times. I called bell then samsung then bell then samsung US then Samsung Canada (which is in the US lol) maybe 10X I almost gave up and threw the phone out but they gave me the repair centres phone number which was a start.
Samsung US rep was 1000 times more helpful the the Canadian one even thou it was still american. They were willing to take back the phone opposed to "You have to deal with the Carrier" I was getting tired of hearing that.
Good Luck Guys
pro95accord said:
Company is called futuretel. Email them and explain what happen and that you need the phone serviced. If you have the bill for it even better but if you don't they'll repair it based on manufacturer date.
Don't believe what Samsung Canada says that they'll deal with it after 3 times. I called bell then samsung then bell then samsung US then Samsung Canada (which is in the US lol) maybe 10X I almost gave up and threw the phone out but they gave me the repair centres phone number which was a start.
Samsung US rep was 1000 times more helpful the the Canadian one even thou it was still american. They were willing to take back the phone opposed to "You have to deal with the Carrier" I was getting tired of hearing that.
Good Luck Guys
Click to expand...
Click to collapse
Thanks for the info. Could be useful for a lot of people.
I agree, the people at Samsung Canada weren't friendly at all. The staff I spoke to sounded like they were based in Texas and kept telling me to call Bell without even trying to help. Samsung USA staff was very friendly but couldn't help me cause they couldn't enter the i9000M model into their system. They did sound like they wanted to take the phone back cause of the situation I was in but just couldn't get past their system's restrictions of getting a work order in. The Samsung USA staff seemed like they were based in the Philippines.
Hey guys,
My external and internal sd cards arent mounting, I was running JPK just fine with OCLF, but then it froze on me. After the freeze, it wouldn't load past the Flashing S logo.
And now, It wont boot into JPK at all no matter how many times I flash or which PIT i use.
So I flashed back to UGJG8 and now its telling me mounting point incorrect.
How do I fix this?
Thanks in advance.
SplitSnake said:
Hey guys,
My external and internal sd cards arent mounting, I was running JPK just fine with OCLF, but then it froze on me. After the freeze, it wouldn't load past the Flashing S logo.
And now, It wont boot into JPK at all no matter how many times I flash or which PIT i use.
So I flashed back to UGJG8 and now its telling me mounting point incorrect.
How do I fix this?
Thanks in advance.
Click to expand...
Click to collapse
I hate to be the bearer of bad news, but your phone is bricked. There is no way to fix this. Your only option is to send the phone back to Bell/Samsung for a mainboard replacement. (I just received mine back yesterday for the exact same issue)
I do, however, suggest you flash back to UGJH2 prior to sending the phone in for repair so they cannot tell that you were flashing unofficial firmware.
Haha wow, that really sucks. Thing is, I dont have warranty at all. I bought this from some guy off craigslist. Great, anyway i could send this in for repairs without receipt?
well actually when i flash UGJG8, i can still use the phone, just Sd cards aren't working.
same error popped up on my stock phone, no matter what I did there was no way to recover the issue, formating, reseting or anything. (the phone did not have 3 button recovery anyways). I sent mine in on monday, hoping to get it back soon.
SplitSnake said:
Haha wow, that really sucks. Thing is, I dont have warranty at all. I bought this from some guy off craigslist. Great, anyway i could send this in for repairs without receipt?
Click to expand...
Click to collapse
A copy of the original sales receipt is required for repair
ahh this sucks, would i be able to pay for the repair? the phone is totally working, except for the mounting, ill use it as is for now i guess. unless anyone from toronto is willing to lend me their sales receipt.
damn JPK and losing 850 band. made me brick
SplitSnake said:
ahh this sucks, would i be able to pay for the repair? the phone is totally working, except for the mounting, ill use it as is for now i guess. unless anyone from toronto is willing to lend me their sales receipt.
damn JPK and losing 850 band. made me brick
Click to expand...
Click to collapse
The sales receipt has the IMEI listed on it. So no luck there either...
Check your PM's.
Looks like I'm also in the same boat...no external or internal SD after trying to do a Clockwork Recovery with new JH2 (with 3 button recovery enabled) and Voodoo lagfix
For a while, it was only the external SD card that wouldn't work, now the internal isn't detected anymore
My phone is still functional (calls, sms, browsing, ...) but I'm past my 30 days for a return
Should I try to reflash with Odin ?
I'm afraid it won't fix the SD card problem, and i'll just lose my data/sms and be back to stock firmware with no root
Samsung has extended then warranty DOA too 60 days, digg out your receit and thae itslick too then store
Sent from my GT-I9000M using XDA App
Tried calling my local Best Buys and Samsung Canada to see if they knew about the warranty extension to 60 days but none of them did...
Do I need to go to Bell since I'm actually a Rogers customer?
if they say they don't know, then they are BSing you
because all the Bell stores in Toronto knows it and are doing the xchange if they have inventory, if not you just go into waiting list or repair
Same thing happened to me tonight, regretfully. I was actually pretty stressed trying to flash different firmwares in Odin to get it to work again. Some wouldn't boot, and any that would gave me the error about the internal and external sd cards. Good thing is, since I bought it from Best Buy, I got their replacement warranty where if something is wrong with the phone I just show them and they give me a new one. I suppose it doesn't hurt that I was able to flash back to JH2. Either way, I'll be waiting for official froyo before I start screwing around again.
new galaxy s i9000 user here, have had the phone a couple weeks, didnt do anything to the phone at all in terms of messing with firmware or anything like that, yet i got the same problem. And like a couple others, i bought the phone off craigslist. Im gonna try reflashing the firmware but other than that, what are my options?
craigslist is not exactly the best place to buy a phone
did you get the invoice?
you will need an invoice for the warranty
hey guys, i'ev been trying to do a DOA replacement but im a rogers customer im having trouble doing the exchange anywhere in toronto. I bought it from craigslist and he bought it in St. Catherines. Is there anyway i can get this repaired or replaced in toronto?
Bricked phone! will Bell charge me 500$ ?
Just reposting from the thread:
POLL: Bell I9000M Internal SD Issues?
SpaceCaseDave said:
So I rooted and unlocked and lag fixed my phone almost as soon as i got it
and about two week later the phone died (got the sdcard not mounting problem).
Fearing I had voided my warranty I carefully asked some questions to the Bell store guy without revealing what i had done. He eventually told me that if you unlocked your phone any other way then through the official samsung channels then they send a KILL SWITCH SIGNAL too turn off your phone.
Is this for real or just some bull****, do the BELL versions of the SGS have a KILL SWITCH?
The Bell guy also told me that they could exchange my phone under the 60 DOA agreement, but they would send the old one to samsung and if they detected that I had done anything like rooting/rom changing etc. then there would be a 500 CHARGE TO MY CREDIT CARD, and he told me that it already happened to someone and that someone was trying to fight it.
So fearing being charged 500$ I tryed just about every fix that is on XDA forums now my phone is so ****ed up that I cant even get into download or recovery mode (which i could before).
My question is has anybody been charged the 500$ without their consent?
And for all those who have been modding and bricking their Bell SGS phones did you get any problems from when you went to send them in or exchange them?
I was also told by the Bell guy that samsung could send a signal to turn the phone back on?
I don't know what to think anymore, I just want my phone working again and I am considering doing some actual destruction to the phone (like giving it a power surge) so that they wont bother checking to see if it was modded and just send me a new one.
Could all those people out there who have sent in for repairs or had their Bell SGS exchaged, please let me know their experiences.
Thanks.
Click to expand...
Click to collapse
Bricked phone! will Bell charge me 500$ ?
Just reposting from the thread:
POLL: Bell I9000M Internal SD Issues?
SpaceCaseDave said:
So I rooted and unlocked and lag fixed my phone almost as soon as i got it
and about two week later the phone died (got the sdcard not mounting problem).
Fearing I had voided my warranty I carefully asked some questions to the Bell store guy without revealing what i had done. He eventually told me that if you unlocked your phone any other way then through the official samsung channels then they send a KILL SWITCH SIGNAL too turn off your phone.
Is this for real or just some bull****, do the BELL versions of the SGS have a KILL SWITCH?
The Bell guy also told me that they could exchange my phone under the 60 DOA agreement, but they would send the old one to samsung and if they detected that I had done anything like rooting/rom changing etc. then there would be a 500 CHARGE TO MY CREDIT CARD, and he told me that it already happened to someone and that someone was trying to fight it.
So fearing being charged 500$ I tryed just about every fix that is on XDA forums now my phone is so ****ed up that I cant even get into download or recovery mode (which i could before).
My question is has anybody been charged the 500$ without their consent?
And for all those who have been modding and bricking their Bell SGS phones did you get any problems from when you went to send them in or exchange them?
I was also told by the Bell guy that samsung could send a signal to turn the phone back on?
I don't know what to think anymore, I just want my phone working again and I am considering doing some actual destruction to the phone (like giving it a power surge) so that they wont bother checking to see if it was modded and just send me a new one.
Could all those people out there who have sent in for repairs or had their Bell SGS exchaged, please let me know their experiences.
Thanks.
Click to expand...
Click to collapse
sorry for the double post dont know how to delete it?
Hi all. First of all, I come here because I hard bricked my tablet (I did some research on some brick terminology.) I have some questions at the end of this thread, to satisfy my curiosity.
I misunderstood instructions and bricked my tablet. I barely had it two months. The instructions I spoke of where to install CM7 beta on my tablet (instructions here).
I downloaded and installed the files, then used heidmall to flash it. After the flash, heidmall said it was sucsessful. The problem was that it was hard bricked. No response to any button I pressed. I went on the Cyanogenmod forums and asked some questions. One of the users asked what the carrier was.. Verizon Wireless, I answered him. He said it wont boot up because I flashed a rom with a different radio or something (I dont remember all the details).
One of my questions is that, yes I did root my devices prior bricking it (voiding it.) If I send it to Samsung to get it repaired, will they be able to tell that I did root it? I did not install any roms on it (yet) or tried to overclock it; only thing I really did to use the root access was to use the wireless tether (just once). I know over clocking can make the device over heat and that leaves evidence on the motherboard, from what I read, thirdparty software. I have seen some videos about fixing bricked tablets using a program called JTAG to fix the boot-loaders. If Samsung are able to fix it, will they be able to see that it is rooted or was?
My primary question is that, can Samsung fix my device when I send it in, regarding the radio. Or will they fix it because it is rooted, or if they can't tell if it is.
I ask the evidence of the rooted device because last year, my Motorola Droid got overheated and I had to send it in to get it replaced. That device was rooted and had CM6 installed on it. I sbf'd it back to original stock and Verizon didn't contact me, so I am assuming they can't tell that it was rooted.
Another question. If Samsung does decide to repair my tablet, how much would that cost? And if they do find out it is rooted and they ask me if I wanted it fixed, how much would that cost? Estimated prices would be appreciated as well.
Another question. I have been browsing around and I found some supposedly reliable people who can fix my tablet. MobileTechVideos to be specific. I am not questioning their authenticity anything. I am wandering if I should send my tablet to them to fix it instead of Samsung. Because I am wondering if Samsung would charge me up the whoohoo to get it repaired.
I know my questions are many and seemed jumbled together. But I am curious.
answers
1- as i'm sure you were on froyo - did you patch the bootloader patch ? if not , then this is what caused the hard bricked
2- samsung will not know if you were rooted your tab , actually they will know because most of people go there with this specific issue because they flashed roms\kernels Unofficial
3- if you still under warranty they will fix it for you (for free) without any cost , all you need is a drama ( i updated via kies and then my tab off and never wont boot again ) it works 100%
4- as i heard MobileTechVideo are trusted people and they fixed alot of tabs
if you still under warranty send it to Samsung with the drama i just mentioned above and they will fix it in( a month or 3 weeks) for free
please from now on , do read guides carefully we all humans and we may miss something or do some mistakes , batter to be careful more than to be sorry
good luck
http://forum.xda-developers.com/showthread.php?t=1127978
Yeah, I heard Mobile Tech do great job with only $50 dolar payment. You should let them fixed it for you..or
I'm not 100% sure, but there is 10 or 20% sammy can detect it is rooted. BUT if you already decide to send to sammy, better you make sure your tab is totally hard brick so that sammy could't detect it rooted at all. Ex:- put your tab inside microwave. I heard some person on HD2 forum do this and they manage to get brand new replacement of HD2. ;P..Just my suggestion.
haha..BUT read on this xda forum first. Do search until you are satistify your tab is screw up and totally hard brick and could not solve by you before you take my consideration..
You voided your warranty if you rooted it. Samsung will charge you to repair it because they will know. They will charge more than mobile tech, I promise. 130 from samsung is about right, 50 from tech.
You flashed a GSM rom into a CDMA device, so if you do get it repaired I recommend a lot of reading before you try again.
Sent from my "better than an iPad" tab... Running Overcome Gingerbread.
Just say it stop working , they won't know it's rooted i did the same thing and got mine replaced for free you got a year warranty.
Sent from my HTC Sensation 4G using XDA Premium App
To reply to all above questions.
1. My tablet is completely hard bricked. No response to any hard reset or download mode. The screen bares no response to anything. I can feel some heat from the battery inside, just saying.
2. Microwaving my tablet seems a bit crazy. I might blow up my microwave and I have a feeling that would damage it to where Samsung will not replace it.
3. "You flashed a GSM rom into a CDMA device, so if you do get it repaired I recommend a lot of reading before you try again." Yes I know. I always thought that I could flash it back to fix it. But I can't even get to download mode.
It seems that I got some response that 'No Samsung will not find out its rooted', or 'Yes, they will find out I rooted it and will charge me." I will send it in to Samsung to get it repaired and tell the outcome here.
Hi ripjaw27!
any update on what Samsung said ?
I need to call them tomorrow!
Ofiaich
The Mobile Tech Video guys are very good. They resurrected by captivate when flashed the wrong bootloaders on it. Very fast turn around time and no BS whatsoever. I highly recommend them if you need JTAG services for any device. In the extremely rare event that he cant fix it he'll send the device back no charge - all you're out is shipping.
CDMA and GSM roms can't be used on the opposing devices... The wifi only version, gt - p1010, also shouldn't be flashed. You WILL end up with a brick, guaranteed... Fair enough you want to try these thingsa BUT theres a reason each rom is identified as GSM or CDMA....
They received my tablet, its been a week. But I haven't received any news from them. The ticket page they sent me still doesn't have a estimated repair date. So no updates as of yet.
I'd take down the repair invoice for a device you've admitted to bricking, friend. Just sayin...
Okay got an update from Samsung.
"*08/04/2011//11:49:50//0001773863//Telephone//ASC*
8/4/2011 10:41 AM-Edmond: The unit is repaired. SOLUTION: Replaced PBA"
It got repaired! Haha thanks. What is a PBA?
Okay got an update from Samsung.
"*08/04/2011//11:49:50//0001773863//Telephone//ASC*
8/4/2011 10:41 AM-Edmond: The unit is repaired. SOLUTION: Replaced PBA"
It got repaired! Haha thanks. What is a PBA?
jocala said:
I'd take down the repair invoice for a device you've admitted to bricking, friend. Just sayin...
Click to expand...
Click to collapse
Yeah thanks friend!
Just remembered what happened in a movie I saw.
Just for the records: Got my Hardbricked GTab repaired via T-Mo UK under warranty. Apparently they cannot check whether this has been flashed or not...
I think I might have to send my tablet back again. This time my 3G is not working after a few flashes and flashed a zimage to the modem and I bricked the modem now.... I have to find a stock firmware before I send it back. I am sad.
Ripjaw check your settings in > settings > wireless network > mobile network > names and connections and add your carrier UMTS - 3G \APN settings.
I did had the same when i flashed my GT-P1000, it is empty no default carrier settings build in..
OK mate, the 1st they'll repair under good graces but if you go back with the same or a similar problem, chances are they're going to look closer for the problem this time...
I bought a Galaxy Note for my wife from a third party on Amazon. First they sent me an unsealed box, later, I never got my ICS update, and now I found out that the chip is effected by brick bug. I got my refund from amazon (they fulfilled the order). I want to get This from newegg. Can someone please tell me if a. newegg is selling sealed boxes, and b. will I get the ICS update?
Thanks guys.
Availibility of ICS update is not related with the device, but it depends on ROM it has installed. If installed ROM have set CSC to a country, where update is not released then you won't get it. But in that case you can manually update it via Odin.
I have a look on link you mentioned and it is N7000 exactly. And again confirm before placing order that they will supply you N7000 only and not a varient.
Regarding faulty chip, that will be there in almost every galaxy Note.
Thanks for your help. What I meant about ICS is that will this version have US warranty and what ROM do newegg Notes use?
What do you mean by US warranty ? If it is bought from within the US then it should be covered by Samsung US Warranties.
As for the ROM, It will most likely come preloaded with GingerBread, However dependant on your region and carrier there may be an ICS OTA Update as soon as you insert your sim and connect to WiFi.
If not, Just use one of the simple way to get ICS manually, Like ODIN flashable ICS.
I have the german note.from amazon. I dont get ota updates...but i can always updste using samsung kies.on my pc
Sent from my GT-N7000 using xda app-developers app
The seller is not responsible for software updates of your device. That's up to the manufacturer.
The "chip" is not affect by a "brick bug". It is a software issue from Samsung's update.
If you actually bothered to read the phone policy which they throw in your face when you buy the phone off neweggs, you'll note that they explicitly say that there is a very high chance that the box is unsealed for the purposes of replacing power supplies or unlocking the phone. And in fact, they are unsealed (at least the one I got was).
In short, you returned a perfectly good phone due to your own lack of research.
I've had Galaxy Note since February of 2012......Had it replaced three times under warranty through AT&T for same problem. (At least AT&T overnighted the replacement unit got it today)
All the note I had loved to shut off automatically and randomly........
1) Whenever I pickup a call, the phone shuts off (all the time)
2) It reboots by it self inside my pocket
3) It reboots by it self sitting while sitting on my desk
I see a lot of Note user are facing this problem........is there any solution? I've tried couple stuff that was posted on numerous posts.
Also what should I do once my warranty expire? I have 90 days under this refurbish warranty....original phone was till February 2013.... not sure when will it expire.
I've called: AT&T Customer Relation, Customer Service, and Warranty Department as well as Samsung Tech Support. (The only thing I got $25 credit towards my bill)
A Gentleman from Warranty Department told me that he always see this problem.........he sent me a replacement unit immediately and even offered if I wanted to get replaced with Galaxy S3.....unfortunately Note 2 was too new to be replaced......but still I have asked to get Galaxy Note.
Spoke to Customer Relation...what a awful service this guy said "I have Galaxy Note but never have problem" and accusing me for dropping the phone and etc........that the reason I've got $25 credit to my balance. (I could have got more but was too tired to fight for it)
Samsung told me that if I face this issue call Samsung again and they will fix it.. But I will be without a phone for roughly 1 week to 2 week.
What should I do after my warranty expire?
Honestly, i do believe most of us do not having this problem if on ics or gb stock rom.
Do you check with samsung service centre what they did to repaired or solve your problem?
Did samsung change any hardware? Or either update your software only?
If samsung only update your software, it might be hardware problem. In other way, if samsung did change your hardware only, it might related to kernel/rom problem.
If samsung did both. Just go there again and request new handset.
Keep all the repair receipt as record. If samsung refuse to replace new handset when problem still exist. You might need all this record as proof for complaining to consumer body.
Sent from my GT-N7000 using xda premium
lee yun khong said:
Honestly, i do believe most of us do not having this problem if on ics or gb stock rom.
Do you check with samsung service centre what they did to repaired or solve your problem?
Did samsung change any hardware? Or either update your software only?
If samsung only update your software, it might be hardware problem. In other way, if samsung did change your hardware only, it might related to kernel/rom problem.
If samsung did both. Just go there again and request new handset.
Keep all the repair receipt as record. If samsung refuse to replace new handset when problem still exist. You might need all this record as proof for complaining to consumer body.
Sent from my GT-N7000 using xda premium
Click to expand...
Click to collapse
Samsung did not repair or replace anything on my Galaxy Note.
ATT replaced my phone with their refurbish one all three times.
I might send it to Samsung next time I have this problem.......
thank you
if its random reboots, its worth trying a different battery
lol there is something you are doing that is wrong. That or the shop you go to has given you the same phone unfixed back.
eliminate if its an app issue by unstakking the app you are installing.
update your phone throught Kies. etc etc etc
The problem with getting a replacement is that it will be a refurb. probably with a load of problems the same as yours that don't show in a quick test. If a load of pple hand phones back wigh this they probably just turn them round.
I may be just cynical...
from the man hiding in your attic....
maybe Note 1 is bad luck? How about a Note 2 subsidized for a little extra? A nexus 4? s3? HTC One X+? LG Optimus G?
i'm sorry about your phone rebooting. best of luck and happy holidays!
Never experienced any sich thing on my note since feb 2012. On stock 4.0.4 lr8
Sent from my GT-N7000 using xda app-developers app
i have used my galnote about 7 or 8 month right now, and i have been flash so many rom or kernel, but i never meet ur problem mate, i'm sorry to hear that, hopefully ur note can get the replace one, the new one, not the refurb one.. happy holiday, and marry christmas