I've had Galaxy Note since February of 2012......Had it replaced three times under warranty through AT&T for same problem. (At least AT&T overnighted the replacement unit got it today)
All the note I had loved to shut off automatically and randomly........
1) Whenever I pickup a call, the phone shuts off (all the time)
2) It reboots by it self inside my pocket
3) It reboots by it self sitting while sitting on my desk
I see a lot of Note user are facing this problem........is there any solution? I've tried couple stuff that was posted on numerous posts.
Also what should I do once my warranty expire? I have 90 days under this refurbish warranty....original phone was till February 2013.... not sure when will it expire.
I've called: AT&T Customer Relation, Customer Service, and Warranty Department as well as Samsung Tech Support. (The only thing I got $25 credit towards my bill)
A Gentleman from Warranty Department told me that he always see this problem.........he sent me a replacement unit immediately and even offered if I wanted to get replaced with Galaxy S3.....unfortunately Note 2 was too new to be replaced......but still I have asked to get Galaxy Note.
Spoke to Customer Relation...what a awful service this guy said "I have Galaxy Note but never have problem" and accusing me for dropping the phone and etc........that the reason I've got $25 credit to my balance. (I could have got more but was too tired to fight for it)
Samsung told me that if I face this issue call Samsung again and they will fix it.. But I will be without a phone for roughly 1 week to 2 week.
What should I do after my warranty expire?
Honestly, i do believe most of us do not having this problem if on ics or gb stock rom.
Do you check with samsung service centre what they did to repaired or solve your problem?
Did samsung change any hardware? Or either update your software only?
If samsung only update your software, it might be hardware problem. In other way, if samsung did change your hardware only, it might related to kernel/rom problem.
If samsung did both. Just go there again and request new handset.
Keep all the repair receipt as record. If samsung refuse to replace new handset when problem still exist. You might need all this record as proof for complaining to consumer body.
Sent from my GT-N7000 using xda premium
lee yun khong said:
Honestly, i do believe most of us do not having this problem if on ics or gb stock rom.
Do you check with samsung service centre what they did to repaired or solve your problem?
Did samsung change any hardware? Or either update your software only?
If samsung only update your software, it might be hardware problem. In other way, if samsung did change your hardware only, it might related to kernel/rom problem.
If samsung did both. Just go there again and request new handset.
Keep all the repair receipt as record. If samsung refuse to replace new handset when problem still exist. You might need all this record as proof for complaining to consumer body.
Sent from my GT-N7000 using xda premium
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Click to collapse
Samsung did not repair or replace anything on my Galaxy Note.
ATT replaced my phone with their refurbish one all three times.
I might send it to Samsung next time I have this problem.......
thank you
if its random reboots, its worth trying a different battery
lol there is something you are doing that is wrong. That or the shop you go to has given you the same phone unfixed back.
eliminate if its an app issue by unstakking the app you are installing.
update your phone throught Kies. etc etc etc
The problem with getting a replacement is that it will be a refurb. probably with a load of problems the same as yours that don't show in a quick test. If a load of pple hand phones back wigh this they probably just turn them round.
I may be just cynical...
from the man hiding in your attic....
maybe Note 1 is bad luck? How about a Note 2 subsidized for a little extra? A nexus 4? s3? HTC One X+? LG Optimus G?
i'm sorry about your phone rebooting. best of luck and happy holidays!
Never experienced any sich thing on my note since feb 2012. On stock 4.0.4 lr8
Sent from my GT-N7000 using xda app-developers app
i have used my galnote about 7 or 8 month right now, and i have been flash so many rom or kernel, but i never meet ur problem mate, i'm sorry to hear that, hopefully ur note can get the replace one, the new one, not the refurb one.. happy holiday, and marry christmas
Related
my galaxy which i brought from my relative was often produces some frames like waves i.e which will come in some very old tvs and computers..is there any fix to this...
It may be a hardware problem. You should go to the samsung service .
will they do it for free if the warrenty is still avail..?
imranfarookj said:
will they do it for free if the warrenty is still avail..?
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Should do, warranty on Galaxy S is 2 years, so it's still under warranty. Even if it's second hand it shouldn't be a problem. Got mine 2 months old (second hand) and when I had a problem I brought it to my local Vodafone shop and even though it wasn't bought from them they sent it off and I got it back 4 days later, repaired free of charge (they replaced the display module).
Hi, I'm in the US currently with a Samsung Note GT-N7000 that I purchased from Amazon (the phone imei showed that it is from the UK). After about 8 months of use without using custom roms, it seems to have hardbricked through normal usage (At the time of bricking I believe I was deleting some photos in a program called QuickPix when it froze and eventually had to be manually turned off. Then it would struggle booting on the Samsung logo and after a retry, it just would not boot anymore). It is completely unresponsive when you press any of the buttons and won't get recognized when hooked up to the computer. I even tried using new batteries but that did not work. I don't think the Jig will work in my case either.
I called Samsung US and they told me that the phone would have to be covered in the country where the phone was originally manufactured for which is the UK in my case. I was wondering if anyone else have been in my situation where you are in a different country with a phone that needed repairs. Samsung UK requires that you have an address in the UK so it makes it difficult for me to file a claim. Has anyone been able to get Samsung US to take your non-US claim or have found a way to file a claim without a UK address?
Thank you so much.
chumpburger said:
Hi, I'm in the US currently with a Samsung Note GT-N7000 that I purchased from Amazon (the phone imei showed that it is from the UK). After about 8 months of use without using custom roms, it seems to have hardbricked through normal usage (At the time of bricking I believe I was deleting some photos in a program called QuickPix when it froze and eventually had to be manually turned off. Then it would struggle booting on the Samsung logo and after a retry, it just would not boot anymore). It is completely unresponsive when you press any of the buttons and won't get recognized when hooked up to the computer. I even tried using new batteries but that did not work. I don't think the Jig will work in my case either.
I called Samsung US and they told me that the phone would have to be covered in the country where the phone was originally manufactured for which is the UK in my case. I was wondering if anyone else have been in my situation where you are in a different country with a phone that needed repairs. Samsung UK requires that you have an address in the UK so it makes it difficult for me to file a claim. Has anyone been able to get Samsung US to take your non-US claim or have found a way to file a claim without a UK address?
Thank you so much.
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Excuse me, but doesn't Amazon have the obligation to be the liaison between Samsung and you? I mean, they are no different than if you had bought it from BestBuy. You should be able to contact Amazon, and tell them that your phone broke and you'd like to have it repaired under warranty. I live here in Spain, and I bought something from Amazon Spain but it was imported from the UK. I sent it back and Amazon paid for it to be sent back and everything.
I'd try contacting Amazon, and tell them the same situation. Tell them that you got the phone through them and then it broke, and you went directly to Samsung and they said that they won't honor the warranty as it was imported from Europe. Amazon has an obligation to offer the warranty. Not to mention, Amazon is probably one of the best companies I've ever worked with. Fast responses, fast shipments and awesome service in general.
Give them a try.
Hope I've helped.
First of all was the phone all the time on stock roms ? If yes then please contact or wait to get contacted by entropy512 if the phone is died du to emmc bug. Just hold a few hours I guess
Sent from my GT-N7000 using Tapatalk 2
Braxos said:
First of all was the phone all the time on stock roms ? If yes then please contact or wait to get contacted by entropy512 if the phone is died du to emmc bug. Just hold a few hours I guess
Sent from my GT-N7000 using Tapatalk 2
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I'd need a lot more details, but:
What exact firmware was it on? What build?
As much as I would like for this to be an example of an eMMC brick on stock, the fact that it occurred when deleting files means that unless Samsung has enabled the "discard" mount option for storage in a new build I am unaware of, it's something else like a bad solder joint.
Entropy512 said:
I'd need a lot more details, but:
What exact firmware was it on? What build?
As much as I would like for this to be an example of an eMMC brick on stock, the fact that it occurred when deleting files means that unless Samsung has enabled the "discard" mount option for storage in a new build I am unaware of, it's something else like a bad solder joint.
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I had the phone up to date through the samsung / settings / update so whatever the last ICS update was unless there has been a new update within the past 5 days. The last major update, I remember it installed some German apps, latest version of Kies, and made the Note a lot smoother. As I mentioned before, the phone did try to reboot to the samsung logo after it froze but it never was able to boot all the way. I should have stopped at that point but I tried to reboot a couple times and that is when it became unresponsive.
I open this thread because I want to share my really bad experience with Samsung Technical Support and I want to know if someone experienced the same.
I bought my Galaxy S 5 on may. Rooted the same day. All good. Suddenly on October 17 the Gps stopped working.
I tried everything from go back to stock, change modem, baseband. Nothing it was just dead.
I have two galaxy S 5 and with the app Gps test one gave me 18 satellites and the other for like an hour "no fix".
I wrote a certified mail to Samsung pec (I live in Italy, EU, certified mail count as registered mail), describing the gps fault and asking the reparation of the device ex art. 128-131 D. lgs 206/2005 (Consumer Law in Italy).
They told my to send them the device for the repair.
I handed the phone to my Samsung city point with another letter in which was described the problem.
Have passed 15 working days and a Samsung operator called me to report that my phone was lost and that this was the reason for the delay in the repair.
Three days later they called my back to say that the phone was repaired and that they would have sent me back the device.
Today I received the phone. They have do nothing, only software reset!!! It's unbelievable.
I call the technical support and they replied candidly that the phone was only resetted.
Quickly I gave back to Samsung city point the phone asking not the reparation but the replacement with one working.
At the same time I wrote a registered mail to Samsung asking for a phone replacement and a notice to comply within 15 days.
I am a lawyer and I am seriously thinking to start a lawsuit against Sammy to obtain the phone replacement.
Has anyone experienced similar situations?
Thanks in advance and sorry for my bad english and for the long post.
Nothing quite like this but very recently my charger broke in my hands.
I rang them up to arrange a replacement they asked for me to send an email with proof of purchase, which I did. After 15 emails and 5 calls later asking for updates, they sent me my charger.... For a galaxy s3!!
The only good thing about this is when I called them up again, they sent one out straight away but they did require my proof of purchase again!
Sent from my SM-G900F using Tapatalk
..
Everything was going well with my phone. Went to sleep without plugging in and phone battery completely drained. Note 8 would not charge or turn on. Force reset didn't work either. Had to send it in directly to Samsung (Under Warranty). They advised me it could take 2 weeks to "Fix" & get back... NOT HAPPY!
Anyone else?
JameyS said:
Everything was going well with my phone. Went to sleep without plugging in and phone battery completely drained. Note 8 would not charge or turn on. Force reset didn't work either. Had to send it in directly to Samsung (Under Warranty). They advised me it could take 2 weeks to "Fix" & get back... NOT HAPPY!
Anyone else?
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Of course you are not happy. Non of us would be. I make zero excuses for Samsung....but....In every brand there will be lemons the point is how well Samsung resolve your problem.
I would have thought that this being the most expensive Samsung mobile ever and considering its only been out a few months I would have expected Samsung to exchange for a new one on the spot. Samsung after sales just sucks.
I hope you get this sorted out. Let us know how you progress.:good:
Ryland :highfive:
Once I had to give my S6 on warranty back to Samsung when USB port stopped working. They told me after a week that I have to pay like 400-600 USD for repair. They didn't even care about warranty. Then I told them that I won't pay for it and after 2 weeks they sent me the phone without fixing it, but USB was working fine again after it came back. I think they sent it to repair anyway cause they thought that I will pay for it and then when I said no they just gave me back a working phone lol. It was supposedly an authorised Samsung Repair Centre.
And for the charging problem. Note8 has a little security thermal diode that checks if everything is okay with the battery. Maybe it fell off due to bad soldering and it just didn't allow Your phone to work. Battery security in Note8 is huge. It's more secure than any other phone. I'm wondering if Tesla cars have same amount of security as Note8 does.
Oh and by the way. Here in my country services suck too. I had to wait for 6 months to get my money back for my smartwatch that died after 3 days.
ProtoDeVNan0 said:
Once I had to give my S6 on warranty back to Samsung when USB port stopped working. They told me after a week that I have to pay like 400-600 USD for repair. They didn't even care about warranty. Then I told them that I won't pay for it and after 2 weeks they sent me the phone without fixing it, but USB was working fine again after it came back. I think they sent it to repair anyway cause they thought that I will pay for it and then when I said no they just gave me back a working phone lol. It was supposedly an authorised Samsung Repair Centre.
And for the charging problem. Note8 has a little security thermal diode that checks if everything is okay with the battery. Maybe it fell off due to bad soldering and it just didn't allow Your phone to work. Battery security in Note8 is huge. It's more secure than any other phone. I'm wondering if Tesla cars have same amount of security as Note8 does.
Oh and by the way. Here in my country services suck too. I had to wait for 6 months to get my money back for my smartwatch that died after 3 days.
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Still waiting... Just called the repair center. My phone could not be repaired. They wouldn't give me a reason. Just said they would ship out a new one...WTF
JameyS said:
Still waiting... Just called the repair center. My phone could not be repaired. They wouldn't give me a reason. Just said they would ship out a new one...WTF
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Hi, exactly the same issue with my Intl Note 8 128GB after a week or so, I'm still struggling to get support from vendor (eBay) but things are not progressing at all, I'll try to get it fixed but your comment is scaring me... did you tried another service center?
maxipvp said:
Hi, exactly the same issue with my Intl Note 8 128GB after a week or so, I'm still struggling to get support from vendor (eBay) but things are not progressing at all, I'll try to get it fixed but your comment is scaring me... did you tried another service center?
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Samsung took over a month to just issue me another phone. They first gave me an s7. I called them & they told me that "I Authorized the substitute"
Which I certainly did not. How on earth do you accept a $200 phone for a $1000 Phone? I sent it back and they wouldn't give me a Note 8 because, "It was not the original phone that was not working". They told me they couldn't substitute an s7 for a note 8... I was like"WTF!" I original owned a note 8 and I bought it directly from them... I told them to trace the original IME number... Finally got it last week.
Warning: They were not able to fix it! And they wouldn't tell me what the problem was.
JameyS said:
Samsung took over a month to just issue me another phone. They first gave me an s7. I called them & they told me that "I Authorized the substitute"
Which I certainly did not. How on earth do you accept a $200 phone for a $1000 Phone? I sent it back and they wouldn't give me a Note 8 because, "It was not the original phone that was not working". They told me they couldn't substitute an s7 for a note 8... I was like"WTF!" I original owned a note 8 and I bought it directly from them... I told them to trace the original IME number... Finally got it last week.
Warning: They were not able to fix it! And they wouldn't tell me what the problem was.
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Well, that scared me much more!!! :crying:
It's good for you to have a replacement, I don't even have warranty so I'm at my own and my hopes are at the lowest level by now...
I'll update when I can get a report from the repair center.
Why the flaming title of this post? Do you want to initiate a collective histeria as with note 7? Because you mention "another battery issue" just go and claim warranty,these things happen all the time to ALL devices, gadgets, appliances, machines, vehicles, etc, the standard procedure as with any legally acquired item is precisely is to CLAIM warranty! just because you paid for a relative expensive device, it does not mean that all units will be perfect, warranty centers are full of many devices, even many times more expensive than a note 8, every day, car dealers receive cars, and so on, if you have a car, you would know what a REALLY pain is to make a warranty valid, so, think a little before begining to spread flaming concerns about something that is statiscally expected
winol said:
Why the flaming title of this post? Do you want to initiate a collective histeria as with note 7? Because you mention "another battery issue" just go and claim warranty,these things happen all the time to ALL devices, gadgets, appliances, machines, vehicles, etc, the standard procedure as with any legally acquired item is precisely is to CLAIM warranty! just because you paid for a relative expensive device, it does not mean that all units will be perfect, warranty centers are full of many devices, even many times more expensive than a note 8, every day, car dealers receive cars, and so on, if you have a car, you would know what a REALLY pain is to make a warranty valid, so, think a little before begining to spread flaming concerns about something that is statiscally expected
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I agree to disagree...
It's not the first time for me...or the second....or the third....or the fourth. It's on going with many people and many different devices.
True, manufacturers have problems which most of us can tolerate. But, it's like the sexual harassment we have today ... no one will talk about it alone....but collectively.....well, The "Flaming Title" caught your eye...so I did my job. Now, if people have a problem, they can come here to relate.
You no longer need to validate your point... it's taken
Bought a Samsung Galaxy Tab S2 9.7 10 days ago and have noticed a sporadic fault which I have discovered other of Samsung tablets can also suffer from.
The screen will go black and there seems no apparent reason for it though I feel that moving the tablet is the main cause. It can happen at anytime and nothing needs to be open so I doubt it is a app.
I said earlier that movement might be the cause yet I have tried t replicate the fault with little success and the screen will usually come back on after a few seconds. I am concerned it may get worse so feel that I should get it replaced or a refund under our UK consumer law.
I found this elsewhere.
https://www.ifixit.com/Answers/View/348612/Why+Samsung+galaxy+tab+a+10.1+2016+goes+black+some+time
Hi,
Where did you buy it from? Samsung have stores in the uk http://www.samsung.com/uk/storelocator/
You can take it to Samsung and let them repair it or depending where you bought it just send it back to the retailer.
I bought from A O and talking to Samsung via Facebook yesterday they did not seem to be particularly interested even though I suggested that there was a Support Centre in Edinburgh but they would need to be able to find the fault in the first place.
MrFraggle said:
Bought a Samsung Galaxy Tab S2 9.7 10 days ago and have noticed a sporadic fault which I have discovered other of Samsung tablets can also suffer from.
The screen will go black and there seems no apparent reason for it though I feel that moving the tablet is the main cause. It can happen at anytime and nothing needs to be open so I doubt it is a app.
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Click to collapse
If you've got a problem after only 10 days, I would definitely return or exchange it. I currently own 3 Samsung tablets, including an S2 8.0, and have never seen this problem. I did have a problem on a Tab S 10.5 that would cause the screen to freeze and required the cover to be closed and opened or the power button pushed to unfreeze it.
MrFraggle said:
I bought from A O and talking to Samsung via Facebook yesterday they did not seem to be particularly interested even though I suggested that there was a Support Centre in Edinburgh but they would need to be able to find the fault in the first place.
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In the UK normally the first years warranty is with the retailer you bought it from. Contact A O and just let them know it is faulty and you want to return it for a replacement or a refund. If they sound like they don't want to help just remind them about the consumer rights act 2015.
dinkmack said:
In the UK normally the first years warranty is with the retailer you bought it from. Contact A O and just let them know it is faulty and you want to return it for a replacement or a refund. If they sound like they don't want to help just remind them about the consumer rights act 2015.
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Think you are getting the wrong end of the stick here, I have no doubt A O will replace or refund the the tablet as they have excellent customer service whho I have used in the past. I only approached Samsung and posted here in the hope there was a simple fix.
As it happens and I saw this posted elsewhere, I swapped the case I was using to a Smart Cover for Samsung Galaxy Tab S2 from a Folio Case Cover for Galaxy Tab S2 and the issue has seemingly gone away. Unfortunately I cannot remember where I saw this tip posted but it is certainly a strange one.
Sorry about that . Glad you got it sorted :good: