Related
I've had Galaxy Note since February of 2012......Had it replaced three times under warranty through AT&T for same problem. (At least AT&T overnighted the replacement unit got it today)
All the note I had loved to shut off automatically and randomly........
1) Whenever I pickup a call, the phone shuts off (all the time)
2) It reboots by it self inside my pocket
3) It reboots by it self sitting while sitting on my desk
I see a lot of Note user are facing this problem........is there any solution? I've tried couple stuff that was posted on numerous posts.
Also what should I do once my warranty expire? I have 90 days under this refurbish warranty....original phone was till February 2013.... not sure when will it expire.
I've called: AT&T Customer Relation, Customer Service, and Warranty Department as well as Samsung Tech Support. (The only thing I got $25 credit towards my bill)
A Gentleman from Warranty Department told me that he always see this problem.........he sent me a replacement unit immediately and even offered if I wanted to get replaced with Galaxy S3.....unfortunately Note 2 was too new to be replaced......but still I have asked to get Galaxy Note.
Spoke to Customer Relation...what a awful service this guy said "I have Galaxy Note but never have problem" and accusing me for dropping the phone and etc........that the reason I've got $25 credit to my balance. (I could have got more but was too tired to fight for it)
Samsung told me that if I face this issue call Samsung again and they will fix it.. But I will be without a phone for roughly 1 week to 2 week.
What should I do after my warranty expire?
Honestly, i do believe most of us do not having this problem if on ics or gb stock rom.
Do you check with samsung service centre what they did to repaired or solve your problem?
Did samsung change any hardware? Or either update your software only?
If samsung only update your software, it might be hardware problem. In other way, if samsung did change your hardware only, it might related to kernel/rom problem.
If samsung did both. Just go there again and request new handset.
Keep all the repair receipt as record. If samsung refuse to replace new handset when problem still exist. You might need all this record as proof for complaining to consumer body.
Sent from my GT-N7000 using xda premium
lee yun khong said:
Honestly, i do believe most of us do not having this problem if on ics or gb stock rom.
Do you check with samsung service centre what they did to repaired or solve your problem?
Did samsung change any hardware? Or either update your software only?
If samsung only update your software, it might be hardware problem. In other way, if samsung did change your hardware only, it might related to kernel/rom problem.
If samsung did both. Just go there again and request new handset.
Keep all the repair receipt as record. If samsung refuse to replace new handset when problem still exist. You might need all this record as proof for complaining to consumer body.
Sent from my GT-N7000 using xda premium
Click to expand...
Click to collapse
Samsung did not repair or replace anything on my Galaxy Note.
ATT replaced my phone with their refurbish one all three times.
I might send it to Samsung next time I have this problem.......
thank you
if its random reboots, its worth trying a different battery
lol there is something you are doing that is wrong. That or the shop you go to has given you the same phone unfixed back.
eliminate if its an app issue by unstakking the app you are installing.
update your phone throught Kies. etc etc etc
The problem with getting a replacement is that it will be a refurb. probably with a load of problems the same as yours that don't show in a quick test. If a load of pple hand phones back wigh this they probably just turn them round.
I may be just cynical...
from the man hiding in your attic....
maybe Note 1 is bad luck? How about a Note 2 subsidized for a little extra? A nexus 4? s3? HTC One X+? LG Optimus G?
i'm sorry about your phone rebooting. best of luck and happy holidays!
Never experienced any sich thing on my note since feb 2012. On stock 4.0.4 lr8
Sent from my GT-N7000 using xda app-developers app
i have used my galnote about 7 or 8 month right now, and i have been flash so many rom or kernel, but i never meet ur problem mate, i'm sorry to hear that, hopefully ur note can get the replace one, the new one, not the refurb one.. happy holiday, and marry christmas
Everything was going well with my phone. Went to sleep without plugging in and phone battery completely drained. Note 8 would not charge or turn on. Force reset didn't work either. Had to send it in directly to Samsung (Under Warranty). They advised me it could take 2 weeks to "Fix" & get back... NOT HAPPY!
Anyone else?
JameyS said:
Everything was going well with my phone. Went to sleep without plugging in and phone battery completely drained. Note 8 would not charge or turn on. Force reset didn't work either. Had to send it in directly to Samsung (Under Warranty). They advised me it could take 2 weeks to "Fix" & get back... NOT HAPPY!
Anyone else?
Click to expand...
Click to collapse
Of course you are not happy. Non of us would be. I make zero excuses for Samsung....but....In every brand there will be lemons the point is how well Samsung resolve your problem.
I would have thought that this being the most expensive Samsung mobile ever and considering its only been out a few months I would have expected Samsung to exchange for a new one on the spot. Samsung after sales just sucks.
I hope you get this sorted out. Let us know how you progress.:good:
Ryland :highfive:
Once I had to give my S6 on warranty back to Samsung when USB port stopped working. They told me after a week that I have to pay like 400-600 USD for repair. They didn't even care about warranty. Then I told them that I won't pay for it and after 2 weeks they sent me the phone without fixing it, but USB was working fine again after it came back. I think they sent it to repair anyway cause they thought that I will pay for it and then when I said no they just gave me back a working phone lol. It was supposedly an authorised Samsung Repair Centre.
And for the charging problem. Note8 has a little security thermal diode that checks if everything is okay with the battery. Maybe it fell off due to bad soldering and it just didn't allow Your phone to work. Battery security in Note8 is huge. It's more secure than any other phone. I'm wondering if Tesla cars have same amount of security as Note8 does.
Oh and by the way. Here in my country services suck too. I had to wait for 6 months to get my money back for my smartwatch that died after 3 days.
ProtoDeVNan0 said:
Once I had to give my S6 on warranty back to Samsung when USB port stopped working. They told me after a week that I have to pay like 400-600 USD for repair. They didn't even care about warranty. Then I told them that I won't pay for it and after 2 weeks they sent me the phone without fixing it, but USB was working fine again after it came back. I think they sent it to repair anyway cause they thought that I will pay for it and then when I said no they just gave me back a working phone lol. It was supposedly an authorised Samsung Repair Centre.
And for the charging problem. Note8 has a little security thermal diode that checks if everything is okay with the battery. Maybe it fell off due to bad soldering and it just didn't allow Your phone to work. Battery security in Note8 is huge. It's more secure than any other phone. I'm wondering if Tesla cars have same amount of security as Note8 does.
Oh and by the way. Here in my country services suck too. I had to wait for 6 months to get my money back for my smartwatch that died after 3 days.
Click to expand...
Click to collapse
Still waiting... Just called the repair center. My phone could not be repaired. They wouldn't give me a reason. Just said they would ship out a new one...WTF
JameyS said:
Still waiting... Just called the repair center. My phone could not be repaired. They wouldn't give me a reason. Just said they would ship out a new one...WTF
Click to expand...
Click to collapse
Hi, exactly the same issue with my Intl Note 8 128GB after a week or so, I'm still struggling to get support from vendor (eBay) but things are not progressing at all, I'll try to get it fixed but your comment is scaring me... did you tried another service center?
maxipvp said:
Hi, exactly the same issue with my Intl Note 8 128GB after a week or so, I'm still struggling to get support from vendor (eBay) but things are not progressing at all, I'll try to get it fixed but your comment is scaring me... did you tried another service center?
Click to expand...
Click to collapse
Samsung took over a month to just issue me another phone. They first gave me an s7. I called them & they told me that "I Authorized the substitute"
Which I certainly did not. How on earth do you accept a $200 phone for a $1000 Phone? I sent it back and they wouldn't give me a Note 8 because, "It was not the original phone that was not working". They told me they couldn't substitute an s7 for a note 8... I was like"WTF!" I original owned a note 8 and I bought it directly from them... I told them to trace the original IME number... Finally got it last week.
Warning: They were not able to fix it! And they wouldn't tell me what the problem was.
JameyS said:
Samsung took over a month to just issue me another phone. They first gave me an s7. I called them & they told me that "I Authorized the substitute"
Which I certainly did not. How on earth do you accept a $200 phone for a $1000 Phone? I sent it back and they wouldn't give me a Note 8 because, "It was not the original phone that was not working". They told me they couldn't substitute an s7 for a note 8... I was like"WTF!" I original owned a note 8 and I bought it directly from them... I told them to trace the original IME number... Finally got it last week.
Warning: They were not able to fix it! And they wouldn't tell me what the problem was.
Click to expand...
Click to collapse
Well, that scared me much more!!! :crying:
It's good for you to have a replacement, I don't even have warranty so I'm at my own and my hopes are at the lowest level by now...
I'll update when I can get a report from the repair center.
Why the flaming title of this post? Do you want to initiate a collective histeria as with note 7? Because you mention "another battery issue" just go and claim warranty,these things happen all the time to ALL devices, gadgets, appliances, machines, vehicles, etc, the standard procedure as with any legally acquired item is precisely is to CLAIM warranty! just because you paid for a relative expensive device, it does not mean that all units will be perfect, warranty centers are full of many devices, even many times more expensive than a note 8, every day, car dealers receive cars, and so on, if you have a car, you would know what a REALLY pain is to make a warranty valid, so, think a little before begining to spread flaming concerns about something that is statiscally expected
winol said:
Why the flaming title of this post? Do you want to initiate a collective histeria as with note 7? Because you mention "another battery issue" just go and claim warranty,these things happen all the time to ALL devices, gadgets, appliances, machines, vehicles, etc, the standard procedure as with any legally acquired item is precisely is to CLAIM warranty! just because you paid for a relative expensive device, it does not mean that all units will be perfect, warranty centers are full of many devices, even many times more expensive than a note 8, every day, car dealers receive cars, and so on, if you have a car, you would know what a REALLY pain is to make a warranty valid, so, think a little before begining to spread flaming concerns about something that is statiscally expected
Click to expand...
Click to collapse
I agree to disagree...
It's not the first time for me...or the second....or the third....or the fourth. It's on going with many people and many different devices.
True, manufacturers have problems which most of us can tolerate. But, it's like the sexual harassment we have today ... no one will talk about it alone....but collectively.....well, The "Flaming Title" caught your eye...so I did my job. Now, if people have a problem, they can come here to relate.
You no longer need to validate your point... it's taken
Well, I have had a SM-N9600 now since around September. I opted for the international version due to it being bootloader unlockable. I have had it unlocked and running on Verizon for months now.
Well today, I went walking in the sun at the track. I used the phone as my GPS, in my pocket the whole time, while taking it out occasionally to check my distance. After I was finished I noticed that the screen looked discolored. I immediately made sure that comfort view was disabled, but the issue persisted. There seems to be a hardware failure of some sort effecting the screen. It looks like major burn in, in a perfect pattern in the middle of the device screen that persists even in recovery. Pictures attached of the screen.
I immediately freaked out and called Samsung to inquire about a repair. They stated that they would not touch the phone even if I payed for the repair. They also basically stated that any of their retailers would not touch it as well. So I spoke to a supervisor to verify. He also stated that they would not help me in any way to get my device repaired due to the fact that it is an international phone. So, even if you ask to pay for the hardware failure, you still cannot get a repair.
I called around to UbreakitIfix locations and they all stated that they would not touch the phone as Samsung owns all of their authorized replacement parts.
If anyone has any information that can help me get an authentic screen replacement please let me know.
Just to clarify, the screen was checked for dead pixels as well as any flaws when it was purchased. This all is from today.
@jal3223
My apologies.
I was in a similar situation before and, literally, was like "Take my damn money!" but Samsung US wouldn't budge.
My first suggestion; start with the Reseller. See what they can do (irregardless if it's been one month or several).
Was it purchased with a credit card? Some credit cards offer extended forms of warranty beyond that of the manufacturer.
There are also several vendors on eBay who perform mail-in repairs. Their range of services/specialties vary. Drop them a line.
You could also sell the device "As-Is" to reclaim a portion of your original cost. It does function albeit the burn-in. You may not get exactly what you paid but at least you have something in your hand towards a replacement.
Good luck!
A_H_E said:
@jal3223
My apologies.
I was in a similar situation before and, literally, was like "Take my damn money!" but Samsung US wouldn't budge.
My first suggestion; start with the Reseller. See what they can do (irregardless if it's been one month or several).
Was it purchased with a credit card? Some credit cards offer extended forms of warranty beyond that of the manufacturer.
There are also several vendors on eBay who perform mail-in repairs. Their range of services/specialties vary. Drop them a line.
You could also sell the device "As-Is" to reclaim a portion of your original cost. It does function albeit the burn-in. You may not get exactly what you paid but at least you have something in your hand towards a replacement.
Good luck!
Click to expand...
Click to collapse
Thanks for the reply! Yeah, that's what I have been contemplating doing as far as the selling as is part. It is 100% in perfect condition besides the new screen issue. I guess I could at least get 4-500 toward a new device (this time with squaretrade).
I sent Samsung of Hong Kong an email about it, so I'll report back if they respond.
I used the Amazon credit card on it. Is anyone familiar with the warranty on those?
Here you are:
https://www.amazon.com/b?ie=UTF8&node=16070413011
Middle section of the page.
If you purchased it through Amazon, they too, can be quite quite generous with returns.
As for HK, they have a live chat as well:
https://www.samsung.com/hk_en/support/
It's the start of the business day so you should be able to catch someone.
Seeing as you have purchased a grey import. You would have to contact the retailer, who sold you the device and ask them to repair it.
You should be able to find a 3rd party repair shop, that will replace the display for you, if you look around hard enough. Personally I would contact the retailer and get them to fix it. As they are obligated to repair or replace any faulty products sold.
I wouldn't bother contacting Samsung Hong Kong as it would cost quite a bit to get your device repaired by them.
A_H_E said:
Here you are:
https://www.amazon.com/b?ie=UTF8&node=16070413011
Middle section of the page.
If you purchased it through Amazon, they too, can be quite quite generous with returns.
As for HK, they have a live chat as well:
https://www.samsung.com/hk_en/support/
It's the start of the business day so you should be able to catch someone.
Click to expand...
Click to collapse
Thank you so much for the additional info. I'll definitely check this out and report back.
*Update*
I heard back from the email to the CEO of HK Samsung. He stated that a representative will be getting in touch with me soon. Hopefully that is the case.
I'm curious how this goes. After my screen failed on my n960u1 I didn't dare buy a 9600. Wanted a white 9600 on Verizon but knew if it had screen issues again I couldn't get Samsung to do anything about it on or off warranty. So if they take care of it I'll be surprised
Sent from my SM-G975U1 using Tapatalk
oneandroidnut said:
I'm curious how this goes. After my screen failed on my n960u1 I didn't dare buy a 9600. Wanted a white 9600 on Verizon but knew if it had screen issues again I couldn't get Samsung to do anything about it on or off warranty. So if they take care of it I'll be surprised
Sent from my SM-G975U1 using Tapatalk
Click to expand...
Click to collapse
@jal3223
Yes, please do keep us updated. We can use your experience as a reference for others experiencing similar issues.
oneandroidnut said:
I'm curious how this goes. After my screen failed on my n960u1 I didn't dare buy a 9600. Wanted a white 9600 on Verizon but knew if it had screen issues again I couldn't get Samsung to do anything about it on or off warranty. So if they take care of it I'll be surprised
Click to expand...
Click to collapse
See, I didn't know about the screen issues. I was tempted to buy a new device and to sell this one "as is", but that's before I knew it is a widespread issue. It would be pointless to buy another one because I would be paranoid about it happening again. I was really thinking I could hold on to this device a few years as I hate the new notch trend, but I guess it isn't going to happen. I doubt they will replace it either. One can only hope though. I believe this will be my last Samsung device after owning basically each release over the years. It's a shame of what the company has become with their customer service and blatent disregard of their customers. They were flat out rude to me when I called just for asking them to accept my money for a repair as I know that it is not under warranty in the states. They need to be took down a peg from a competing company.
I guess I could always try myself if all else fails. Has anyone bought from this site? I wonder if it is possible that it really is OEM?
https://www.digitalsupplyusa.com/products/galaxy-note-9-screen-replacement-frame-genuine
jal3223 said:
See, I didn't know about the screen issues. I was tempted to buy a new device and to sell this one "as is", but that's before I knew it is a widespread issue. It would be pointless to buy another one because I would be paranoid about it happening again. I was really thinking I could hold on to this device a few years as I hate the new notch trend, but I guess it isn't going to happen. I doubt they will replace it either. One can only hope though. I believe this will be my last Samsung device after owning basically each release over the years. It's a shame of what the company has become with their customer service and blatent disregard of their customers. They were flat out rude to me when I called just for asking them to accept my money for a repair as I know that it is not under warranty in the states. They need to be took down a peg from a competing company.
I guess I could always try myself if all else fails. Has anyone bought from this site? I wonder if it is possible that it really is OEM?
https://www.digitalsupplyusa.com/products/galaxy-note-9-screen-replacement-frame-genuine
Click to expand...
Click to collapse
Yeah they have some issues with the screens. I have had/seen a ton of these and they have had from screen crackling issues on press, screen burn in or discoloration. I am shocked Samsung won't fix it though even if you pay for it! That is why I dumped all my notes and went the s10+ route for now. Hope to get a pixel 4 and a note 10 when they come out. Have been very disappointed with the fingerprint sensor so far though on the s10+
jal3223 said:
Well, I have had a SM-N9600 now since around September. I opted for the international version due to it being bootloader unlockable. I have had it unlocked and running on Verizon for months now.
Well today, I went walking in the sun at the track. I used the phone as my GPS, in my pocket the whole time, while taking it out occasionally to check my distance. After I was finished I noticed that the screen looked discolored. I immediately made sure that comfort view was disabled, but the issue persisted. There seems to be a hardware failure of some sort effecting the screen. It looks like major burn in, in a perfect pattern in the middle of the device screen that persists even in recovery. Pictures attached of the screen.
I immediately freaked out and called Samsung to inquire about a repair. They stated that they would not touch the phone even if I payed for the repair. They also basically stated that any of their retailers would not touch it as well. So I spoke to a supervisor to verify. He also stated that they would not help me in any way to get my device repaired due to the fact that it is an international phone. So, even if you ask to pay for the hardware failure, you still cannot get a repair.
I called around to UbreakitIfix locations and they all stated that they would not touch the phone as Samsung owns all of their authorized replacement parts.
If anyone has any information that can help me get an authentic screen replacement please let me know.
Just to clarify, the screen was checked for dead pixels as well as any flaws when it was purchased. This all is from today.
Click to expand...
Click to collapse
Try Louis Rossmann. He fixes everything. Lol
Just a quick Google search will drop you at his website. The dude is a very honest genius.
OP feel for you. But this issue or any other for that matter had and has prevented me from buying a device that doesn't come with a local warranty.
Sent from my SM-N960U1 using Tapatalk
Limeybastard said:
OP feel for you. But this issue or any other for that matter had and has prevented me from buying a device that doesn't come with a local warranty.
Click to expand...
Click to collapse
The thing is, I called Samsung before purchase because I have heard in the past that they would not repair them. I explained my concerns to the representative and he said that they would just have to send it to the appropriate location and it would just take a little more time for repair. I mentioned that conversation to the rep the other day and asked if they had a call log or something and he responded "Sir, your more than welcome to send it in, but as soon as they see that it is an international phone they will send it back to you untouched". They are a bunch of jerks over there.
jal3223 said:
The thing is, I called Samsung before purchase because I have heard in the past that they would not repair them. I explained my concerns to the representative and he said that they would just have to send it to the appropriate location and it would just take a little more time for repair. I mentioned that conversation to the rep the other day and asked if they had a call log or something and he responded "Sir, your more than welcome to send it in, but as soon as they see that it is an international phone they will send it back to you untouched". They are a bunch of jerks over there.
Click to expand...
Click to collapse
Did you find out cost to ship and repair it from the region that the device originated from, HK?
Sent from my SM-N960U1 using Tapatalk
Limeybastard said:
Did you find out cost to ship and repair it from the region that the device originated from, HK?
Click to expand...
Click to collapse
No, they said that a representative would reach out to me but I haven't heard anything. There is a 12 hour time difference between us, so I'll probably try again through live chat when I don't have to work.
jal3223 said:
No, they said that a representative would reach out to me but I haven't heard anything. There is a 12 hour time difference between us, so I'll probably try again through live chat when I don't have to work.
Click to expand...
Click to collapse
Why not use DHL or FEDEX with a shipping label back to yourself ? it will cost a fair bit but it’s better than third party repair and cheaper ? As you’re paying for you own postage both ways! I can’t see why they would say no? That’s the only way I’m seeing out of this situation?
N1NJATH3ORY said:
Why not use DHL or FEDEX with a shipping label back to yourself ? it will cost a fair bit but it’s better than third party repair and cheaper ? As you’re paying for you own postage both ways! I can’t see why they would say no? That’s the only way I’m seeing out of this situation?
Click to expand...
Click to collapse
I agree. I'm going to live chat with them tomorrow night though. I hope they allow it.
jal3223 said:
I agree. I'm going to live chat with them tomorrow night though. I hope they allow it.
Click to expand...
Click to collapse
They should allow it! And Good Luck!
I have posted in the Samsung forums on this issue. Come check it out and share please.
https://us.community.samsung.com/t5/Note-9/Screen-Hardware-fault-becoming-more-common-Samsung-refusing-to/m-p/513325#M9187
I have a Snapdragon Note 9 in the UK. I went to Samsung to ask for a price to repair my screen yesterday. They spoke to me like i'd just walked through the door with an apple product. Another online company also said they can't fix the phone.
Any idea where I can get a new screen repaired on my phone?
mardon85 said:
I have a Snapdragon Note 9 in the UK. I went to Samsung to ask for a price to repair my screen yesterday. They spoke to me like i'd just walked through the door with an apple product. Another online company also said they can't fix the phone.
Any idea where I can get a new screen repaired on my phone?
Click to expand...
Click to collapse
since its from the states samsung uk cannot work on it.
usualy regular repair shops should have no problem doing it though....
bober10113 said:
since its from the states samsung uk cannot work on it.
usualy regular repair shops should have no problem doing it though....
Click to expand...
Click to collapse
Finally found one.. wow its not cheap!
That's an option for Smasung UK but they won't touch it.
mardon85 said:
That's an option for Smasung UK but they won't touch it.
Click to expand...
Click to collapse
dont worry with that guy he wants to force people to think like he does.
he's forcefully "helping"...if you can actually call that help. i think it's more towards helping his own vanity if you ask me.
plus he dosen't read what was just discussed. that's a big no no on xda.
jd14771 said:
Hindsight: i did not expect something so simple as a screen repair to turn into 2 hours of research.
I did not mean samsung uk, or samsung us. because your phone is actually the honk kong variant from China.
I did a quick live chat with the HK samsung support line and while they can fix the phone, everyone i spoke too said you would have to visit the service center..in person, in hong kong , and that is the ONLY option. Samsung US confirmed this. (Its NOT TRUE, KEEP READING) This make's little to no sense that a company like samsung has region locks on repairs. Like i would understand if the parts are not on hand, and i get some parts can be different, but not to the point that a service center in the UK cant fix a HK note.. or even why you can't send your note to HK to get it fixed. absolute madness on samsungs part and another reason why i think this is my last samsung phone. But back to business.
From everything i have seen, the screen is the same for all models, including the SM-N9600, and confirmed by my local service center (i am in the US). The parts for screen repair are identical .
I called samsung UK and they will not touch ANY phone bought outside of the EU. Not even if its an EU model, they have to go by serial/IMIE number in order to start the repair.
MY local service center said they WILL fix the SM-N9600, but the international version is $299 because samsung sets the price. But unfortunatley, you can not send ANY device for mail in repair. This is due to samsung claiming the phone could be damaged before arrival, causing more damage, or cause damage on return. Per samsung, the phone has to be guaranteed in like new condition when given to the customer, and they can not gaurentee that quality if sent by mail, EVEN THOUGH MY AT&T NOTE 9 CAME TO ME NEW, MY F%#$NG MAIL This is a new development that started 2 months ago.
I know that doesn't help you, but i spent way to long on this not to point that out. You would think that the service center in the UK should be following the same guideline. right? But- NO. Samsung UK will not touch ANY PHONE from outside the EU. .
If there was a way to get this fixed by samsung i would have found it, i chatted with samsung HK (phones offline since its 3am), talked with Samsung UK, talked with Samsung US, even talked with service centers from UK and US.
From Everything i have gathered and saw from your posts, i believe that you were given bad information by your local service center, just like Samsung
First off, theres nothing "forceful" about adding a suggestion to try.
Second, Wow, you say im doing it for my "vanity", and in another post you claim im trying to "prove you wrong". Have you ever heard of projection?
Third, you don't even have his model correct, its a SM-N9600 Hong kong/CHINA) NOT US. But its ok i made the same assumption too until i saw his signature in other posts that show its a N9600.
Can you stop taking my advice as personal attacks on you? As if i am simply trying to "one up" you or some ****. If you had given the same suggestion i was thinking of i wouldn't say anything. What is wrong with people like you ant IT_architect? You two are pees in a pod in my eyes if we are going to start talking **** on a help forum for a phone? but id rather you just ignore me from here on out because i enjoy XDA for the lack of drama and it passes the time in the day while helping people. Not a bad way to waste time on the internet.
All i did was suggest he send it directly to samsung in SK and BOOM you immediately jump in and talk ****. Its getting OLD and you've been doing it since i first interacted with you months ago.
as far as what rule i broke on xda, i have no clue what you are talking about. but i suggest you stop cluttering up threads by quoting me everytime you want to try and slander my help. If you dont agree that's fine, if you think i said something completely wrong, that's also fine, simply reply and clarify whats wrong. but do the forum a favor and stop acting like you own it. The internet has enough **** on it, stop adding to it.
Click to expand...
Click to collapse
change the part where i said US to china or even Chile for that matter. it dosent change the fact that the samsung center from region X where the user lives wont touch the device if its from region Y. it needs to be from that same region X .
explantion done
but wait OP and i knew that already before you interfered.
jd14771 said:
Hindsight: i did not expect something so simple as a screen repair to turn into 2 hours of research.
I did not mean samsung uk, or samsung us. because your phone is actually the honk kong variant from China.
I did a quick live chat with the HK samsung support line and while they can fix the phone, everyone i spoke too said you would have to visit the service center..in person, in hong kong , and that is the ONLY option. Samsung US confirmed this. (Its NOT TRUE, KEEP READING) This make's little to no sense that a company like samsung has region locks on repairs. Like i would understand if the parts are not on hand, and i get some parts can be different, but not to the point that a service center in the UK cant fix a HK note.. or even why you can't send your note to HK to get it fixed. absolute madness on samsungs part and another reason why i think this is my last samsung phone. But back to business.
From everything i have seen, the screen is the same for all models, including the SM-N9600, and confirmed by my local service center (i am in the US). The parts for screen repair are identical .
I called samsung UK and they will not touch ANY phone bought outside of the EU. Not even if its an EU model, they have to go by serial/IMIE number in order to start the repair.
MY local service center said they WILL fix the SM-N9600, but the international version is $299 because samsung sets the price. But unfortunatley, you can not send ANY device for mail in repair. This is due to samsung claiming the phone could be damaged before arrival, causing more damage, or cause damage on return. Per samsung, the phone has to be guaranteed in like new condition when given to the customer, and they can not gaurentee that quality if sent by mail, EVEN THOUGH MY AT&T NOTE 9 CAME TO ME NEW, MY F%#$NG MAIL This is a new development that started 2 months ago.
I know that doesn't help you, but i spent way to long on this not to point that out. You would think that the service center in the UK should be following the same guideline. right? But- NO. Samsung UK will not touch ANY PHONE from outside the EU. .
If there was a way to get this fixed by samsung i would have found it, i chatted with samsung HK (phones offline since its 3am), talked with Samsung UK, talked with Samsung US, even talked with service centers from UK and US.
From Everything i have gathered and saw from your posts, i believe that you were given bad information by your local service center, just like Samsung
First off, theres nothing "forceful" about adding a suggestion to try.
Second, Wow, you say im doing it for my "vanity", and in another post you claim im trying to "prove you wrong". Have you ever heard of projection?
Third, you don't even have his model correct, its a SM-N9600 Hong kong/CHINA) NOT US. But its ok i made the same assumption too until i saw his signature in other posts that show its a N9600.
Can you stop taking my advice as personal attacks on you? As if i am simply trying to "one up" you or some ****. If you had given the same suggestion i was thinking of i wouldn't say anything. What is wrong with people like you ant IT_architect? You two are pees in a pod in my eyes if we are going to start talking **** on a help forum for a phone? but id rather you just ignore me from here on out because i enjoy XDA for the lack of drama and it passes the time in the day while helping people. Not a bad way to waste time on the internet.
All i did was suggest he send it directly to samsung in SK and BOOM you immediately jump in and talk ****. Its getting OLD and you've been doing it since i first interacted with you months ago.
as far as what rule i broke on xda, i have no clue what you are talking about. but i suggest you stop cluttering up threads by quoting me everytime you want to try and slander my help. If you dont agree that's fine, if you think i said something completely wrong, that's also fine, simply reply and clarify whats wrong. but do the forum a favor and stop acting like you own it. The internet has enough **** on it, stop adding to it.
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Click to collapse
I really appreciate the effort you have gone to over this for me.
It's proved two things. That any official note 9 screen will work and gives me options when shopping around and Samsung are mental when it comes to customer support!
It's certainly put me off having another Samsung!
It doesn't make logical sense to be that bloody minded about it.
Hi, after the March update, I found my Galaxy Note 9 screen turned yellow..
I turned off the screen, unlocked the screen and the screen back to normal..but the yellow screen will reappear...
Some people say it's a hardware problem and replace their LCD, but some people assume that Samsung technicians don't want to get dizzy and just say "you have to replace the LCD"
There is someone who brought this to the Samsung center, the technician just looked without checking further and said "the LCD has been broken" and he fixed it via safe mode (IDK the detail)
And some people solve this problem with FW flash via Odin..
I'm curious, do custom ROM users experience yellow screen too? is this really a hardware problem?
Thanks, and sorry for bad English
madthinker said:
Hi, after the March update, I found my Galaxy Note 9 screen turned yellow..
I turned off the screen, unlocked the screen and the screen back to normal..but the yellow screen will reappear...
Some people say it's a hardware problem and replace their LCD, but some people assume that Samsung technicians don't want to get dizzy and just say "you have to replace the LCD"
There is someone who brought this to the Samsung center, the technician just looked without checking further and said "the LCD has been broken" and he fixed it via safe mode (IDK the detail)
And some people solve this problem with FW flash via Odin..
I'm curious, do custom ROM users experience yellow screen too? is this really a hardware problem?
Thanks, and sorry for bad English
Click to expand...
Click to collapse
Already discussed but i don't know the details.
https://forum.xda-developers.com/galaxy-note-9/help/samsung-note-9-display-discoloration-t4083389
Using custom rom no issue with mar update but now using may base.
Rosli59564 said:
Already discussed but i don't know the details.
https://forum.xda-developers.com/galaxy-note-9/help/samsung-note-9-display-discoloration-t4083389
Using custom rom no issue with mar update but now using may base.
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Click to collapse
have we made a petition?
Because it's not only Galaxy Note 9, but also Note 8, S7, S9..
Do all Samsung flagship problems with hardware?
But my friend's Galaxy Note FE and Note 8 with OneUI ver 1 is fine
madthinker said:
have we made a petition?
Because it's not only Galaxy Note 9, but also Note 8, S7, S9..
Do all Samsung flagship problems with hardware?
But my friend's Galaxy Note FE and Note 8 with OneUI ver 1 is fine
Click to expand...
Click to collapse
Those affected should. Samsung is greedy to force for hardware replacement instead of fixing their software. Samsung hardwares are expensive. In my country screen replacement for note 9 is about half of the second hand value of this phone.
Have you tried wiping the Cache Partition in Recovery Mode?
Rosli59564 said:
Those affected should. Samsung is greedy to force for hardware replacement instead of fixing their software. Samsung hardwares are expensive. In my country screen replacement for note 9 is about half of the second hand value of this phone.
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Click to collapse
Yeah, and my device has no warranty at this time
iceepyon said:
Have you tried wiping the Cache Partition in Recovery Mode?
Click to expand...
Click to collapse
Not yet, because I have read someone who did it but it still has no effect.
Note 9 yellowish scree
hi I've faced the yellowish screen problem recently. My phone is 1 year and 7 months old. I visited samsung service center in my city in India. 1st they told me it was your fault that because of your mishandling this has happened and some brainless person told me to go for replacement which cost around 21000 rs(300$) in India. But then i asked them to find any dent, crack or even a scratch on body or glass if its mishandling. Then i showed them this article. https://www.sammobile.com/news/galaxy-note-9-march-2020-security-update-broken-screen/
Manager head technician accepted the fact that this wasn't my fault any kept phone with him. After 20-25 days now i have my phone with screen replaced without giving a single penny. Samsung is such greedy company that pushes such faulty updates and loot consumers like they haven't looted us enough with such heavy priced phones.
gunjanadhvaryu said:
hi I've faced the yellowish screen problem recently. My phone is 1 year and 7 months old. I visited samsung service center in my city in India. 1st they told me it was your fault that because of your mishandling this has happened and some brainless person told me to go for replacement which cost around 21000 rs(300$) in India. But then i asked them to find any dent, crack or even a scratch on body or glass if its mishandling. Then i showed them this article. https://www.sammobile.com/news/galaxy-note-9-march-2020-security-update-broken-screen/
Manager head technician accepted the fact that this wasn't my fault any kept phone with him. After 20-25 days now i have my phone with screen replaced without giving a single penny. Samsung is such greedy company that pushes such faulty updates and loot consumers like they haven't looted us enough with such heavy priced phones.
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Click to collapse
Which city ?.
Because in Bangalore they kept for my phone for a week and returned it without doing anything.
Same issue not a single scratch, dent or bump. Mint phone. But Audio Dead.
They told me to my face and in writing that no Note 9 users have reported any problems after the update.
I told them to visit XDA and their own company community pages but they ignored me.
They demanded that the only way they would help is if I paid 26500 to replace the board. ANd even that would take weeks. Due to present situation.
Another guy in another city was quoted 18K for his Note 9 main board. So it seems they can charge what they want.
There is no fixed rate. They cant even match the rates on their own web site.
Lets just say you got very lucky or you have good contacts.
RonChinoy said:
Which city ?.
Because in Bangalore they kept for my phone for a week and returned it without doing anything.
Same issue not a single scratch, dent or bump. Mint phone. But Audio Dead.
They told me to my face and in writing that no Note 9 users have reported any problems after the update.
I told them to visit XDA and their own company community pages but they ignored me.
They demanded that the only way they would help is if I paid 26500 to replace the board. ANd even that would take weeks. Due to present situation.
Another guy in another city was quoted 18K for his Note 9 main board. So it seems they can charge what they want.
There is no fixed rate. They cant even match the rates on their own web site.
Lets just say you got very lucky or you have good contacts.
Click to expand...
Click to collapse
I am in Surat. I didn't have any contacts in Samsung service center. I went there and requested to look upon my problem. 1st the illiterate girl at the desk ignored me but when the manager/chief engineer came to know about the problem he peacefully heard me. I used my "Being A Doctor trump card" to further make him believe that i was no joking and lying. And ultimately I was lucky. Though i was very much prepared to go in consumer court if that failed.
They just returned my phone and told me to come back when I was willing to pay 26500 for a new board.
I have started a new Face Book Page Called Samsung India worst company.
Come join it
Hi bro .
I seen some clue regards this issues .
If we play hdr video . Screen turn normal like before
So I think some issues in hdr setting in March update
Try this hdr video u can see real screen comes
jagdishchennai said:
Hi bro .
I seen some clue regards this issues .
If we play hdr video . Screen turn normal like before
So I think some issues in hdr setting in March update
Try this hdr video u can see real screen comes
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Click to collapse
did not work! can you give more information !?
Looks weird but its working for me, tap to switch on always on display then open the phone with fingerprint or other methods, screen becomes normal !!
So I opted to fix my own phone.
WHat I found was that the over heating had cause some microscopic balls of lead to have melted during the over heating and these were all over the main board. I suspect some got under the Amplifer 98512 IC. So I purchased the part form china for 2$. Purchased a microscope and fix it myself.
I also cleaned the main board in ultrasonic machine to make sure all the small balls were dislodged. Its been over a week and my phone is working fine.
I suspect if you try all the software options and nothing works. Open the back cover and look for these tiny balls. If you see them clean the board and put it back it may start working. If it has shorted something off course you will see the damage. May times just a clean and re-seating the flex cable solves the problem.
I wonder if Samsung return your old board if they charge you for a new one.
Hey, download this app PWMfree by going to this link https://forum.xda-developers.com/showpost.php?p=78953726&postcount=48 this will resolve your problem. Once downloaded scroll down then allow access, that's it. I hope this help.
Hi , i also have a screen problem with my Galaxy Note 9 Edge but i don't know if it is the same as the above problems. The problem started when i turned on the "always display on" option and set the clock to orange. I don't know if this is a coincidence but as soon as i turned that option 2/3s of my screen turned to orange as seen on the attached picture. I tried reverting the options but with no luck. Anyone have any idea what's going on? Did i messed some some settings? I have the latest update installed.
Finally yellow screen fixed in 13 July 2021 update
From what I have heard if you use the gesture navigations instead of the on-screen button navigation method. You should not experience the green screen issue.
madthinker said:
Hi, after the March update, I found my Galaxy Note 9 screen turned yellow..
I turned off the screen, unlocked the screen and the screen back to normal..but the yellow screen will reappear...
Some people say it's a hardware problem and replace their LCD, but some people assume that Samsung technicians don't want to get dizzy and just say "you have to replace the LCD"
There is someone who brought this to the Samsung center, the technician just looked without checking further and said "the LCD has been broken" and he fixed it via safe mode (IDK the detail)
And some people solve this problem with FW flash via Odin..
I'm curious, do custom ROM users experience yellow screen too? is this really a hardware problem?
Thanks, and sorry for bad English
Click to expand...
Click to collapse
If it's an LCD display they don't just turn yellow.
Flash it back to the firmware it was running on.
Rule #1 if the phone is running fast and stable, leave it be.