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AT&T Warranty Replacement?

Anyone have any experience yet getting a Captivate replaced through the warranty department at 800-801-1101?
My sister got her phone on launch day, past few days the screen has really been acting up, and it's now just outside the 30 day store return period.
Anybody try getting a replacement from the warranty department? I'm figuring they have replacements available but I want to check before I waste my time calling in.

When my first captivate was randomly shutting down and the store I purchased it at was having a hard time keeping them stocked I called ATT and the guy said they absolutely could just send me another, but urged me to go to the store, call him back, and let him on the phone with the clerk so he could credit my return immediately and I could go elsewhere to buy another that same day, thus not eating anymore of my 30 days. So yeah, long story short, they can replace it right away from what I was told.

screw att. lol

go to the nearby att service center and replace it.

Several months ago, I woke up one morning to a phone that refused to charge, power on, or otherwise do anything.
Walked into an AT&T Warranty place, 30 minutes later, left with a new phone.

I purchased a captivate back in December at Sam's club and luckily haven't had any real issues with it(1010 build). My wifes been bugging me since then, that she wanted one, so I just bought another one off craigslist (0610 build).
I was curious to see what anyones thoughts are on this.
1st) The craigslist one has a small crack in the plastic casing around the charger door, so the door is kinda sunk in a little, but still works properly. I'm just a little worried that down the road it may become an issue.
2nd) It seams to have some of the gps issues. When running stock it will hardly pick up anything. I flashed a few other roms on it incorporating the various gps fixes, and Paragon seams to work best. But it still wont pull in a tight lock.
So my question is:
Do you think I could do a warranty exchange on the Craigslist one through the Att repair center? Basically pretending its the one I purchased through Sam's or will they be able to figure out that there 2 different phones?

Well, that's fraud but if you feel you must I would just play dumb like you didn't know and must have mixed up the phones. Heh

Not likely since they will have the IMEI record of the original purchaser. But go ahead and try. Come back and tell us how it worked out.

I have seen where many have gotten at&t to warranty their phone even though it was not purchased from them.

Try samsung, their stupider
Sent from my SAMSUNG-SGH-I897 using XDA App

newter55 said:
I have seen where many have gotten at&t to warranty their phone even though it was not purchased from them.
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Of course they will warranty a phone purchased by the original owner from another authorized retailer (I bought mine from Radio Shack and AT$T replaced the first 2), but they have zero obligation to warranty a phone to a 3rd party purchaser that bought the phone used. Most warranties are not transferable and are only good to the original purchaser.

Miami_Son said:
Of course they will warranty a phone purchased by the original owner from another authorized retailer (I bought mine from Radio Shack and AT$T replaced the first 2), but they have zero obligation to warranty a phone to a 3rd party purchaser that bought the phone used. Most warranties are not transferable and are only good to the original purchaser.
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I was referring to people who have bought via Craigslist and eBay as that was what was being discussed. I know they have no obligation but have read many people say they have.
Thanks anyway for your expert insight :/

Fried my phone the other day and had the power off issue.... went into my local AT&T warranty center and they hooked me up with a Refurb in about 20 minutes - no questions asked.
IF you have insurance and it's within the 1rst year of the phone's life they should replace it as long as it's not water damaged related.
(And... I had Serendipity back on it when I got home much to my wife's chagrin)
Note: The kid actually seemed to know what he was talking about too strangely enough. Knew about the IMEI range issue and claimed that the refurbs - even if they have the problematic range should be find as they replaced teh internal hardware.
I have a 1011 build now - and it seems to be working great (sans typical GPS BS)

newter55 said:
I was referring to people who have bought via Craigslist and eBay as that was what was being discussed. I know they have no obligation but have read many people say they have.
Thanks anyway for your expert insight :/
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There are authorized AT&T resellers on eBay. Craig's list is pretty much used only. Since AT$T has acknowledged a manufacturing defect issue with some of these phones, they will probably replace ones that fall within the affected IMEI range regardless where/when it was purchased. You may have to badger them a bit, but they generally prefer to just exchange it rather than lose a customer. Unfortunately, as the OP has told us, this particular phone has some visible physical damage. On that basis AT$T is unlikely to replace it for free as they will probably say any malfunction is related to that damage and not any manufacturing defect. That's my expert insight on it.

ryanmahan said:
Try samsung, their stupider
Sent from my SAMSUNG-SGH-I897 using XDA App
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If you don't know how to spell "they're," maybe you shouldn't be calling anyone stupid.

eelton said:
If you don't know how to spell "they're," maybe you shouldn't be calling anyone stupid.
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tenchars

phone return
i bought my phone off craigslist used, and when i bricked it as a newbie, called samsung for any info. as it was under a year old they took it back and repaired it free of charge. thank you! lol!

You'll either be completely out of luck and get a refurbished phone that will break in 91 days, or get a brand new phone with the same 90 day warranty that will take roughly 10 months to break.
I got lucky; the first refurbished replacement that I got was dead on arrival, so it gave me leverage to scream at ATT for being crap.
You can tell if your phone is refurbished or new by looking at the label under the battery cover; if it is white with ugly font and no indication of the Samsung logo, it's refurbished. If the logo is present, your phone is new.

[Q] Sony Mobile Warranty experiences?

Hi people,
I bought an Xperia Z in Germany and received it 2 weeks ago. Two days later I've seen a single line in the back glass (as I've posted in http://forum.xda-developers.com/xpe...z-ultra-display-issue-1-t2515293/post52516947). I've done nothing to have that, but as I've read in many experiences, sometimes Sony just says "it's not our fault, it's misuse, you'd have to pay 180 EUR" or so and I think I couldn't do anything about it... And I wouldn't pay it and use it with a TPU covering it (and try to forget it ).
Apart from that, I have at least 3 dead pixels (only visible with the screen black/dark). I've read the Limited Warranty and they say "two pixels are considered acceptable", so I guess they will have to accept and change that.
My question is: provided they are two different problems, in no way connected one to another, if they refused to repair my back glass, would they have an excuse to also say "we won't change your display due to the misuse also"? I guess not, but I never had to sell anything to any warranty before...
And, the second question: I don't know how it is in other countries, but here in Germany they have an official service and I have to send it by post (only the cell phone, no battery or accesories) and pay myself the shipping. They never mentioned anything about the return shipping costs or any additional costs for analysing my phone. There are none, right?
When I ask these things they just ignore them and say "sent it to this address and we'll decide here and let you know"...
Thank you!

Where did you buy it? Your service partner is always the store you bought it at. So if I was you I'd contact the seller.

St.Jimmy90 said:
Where did you buy it? Your service partner is always the store you bought it at. So if I was you I'd contact the seller.
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Hi! Thanks for your answer!
I bought it at BASE, online. That's exactly what I've tried to do since the beginning, but they don't answer. I've sent 3 emails, called, chatted, been to BASE shops, etc etc but they keep ignoring me... If you're from Germany and know where I could go because of that (consumer rights or so?), would be great . I haven't sent it with the "Widerrufsrecht" because I wanted to be sure that they would accept it and take me seriously and not say only "it's your fault, we aren't responsible for that". And now these 2 weeks are already over (I received it on April 25th)
Sony has anwered, though, but I have to pay this costs (and I don't feel it's fair, but I'd like to have it repair in less than 2 weeks, if possible).
Thanks again!

jpl90 said:
Hi! Thanks for your answer!
I bought it at BASE, online. That's exactly what I've tried to do since the beginning, but they don't answer. I've sent 3 emails, called, chatted, been to BASE shops, etc etc but they keep ignoring me... If you're from Germany and know where I could go because of that (consumer rights or so?), would be great . I haven't sent it with the "Widerrufsrecht" because I wanted to be sure that they would accept it and take me seriously and not say only "it's your fault, we aren't responsible for that". And now these 2 weeks are already over (I received it on April 25th)
Sony has anwered, though, but I have to pay this costs (and I don't feel it's fair, but I'd like to have it repair in less than 2 weeks, if possible).
Thanks again!
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As I said, in this case BASE is your service partner, not Sony. Go to a shop and tell them that you will contact a lawyer if they won't repair / replace it.
Edit: You could try to send an email to this adress:
[email protected]
If you did that, try to find out the email adress or phone number of a manager, you can find their names here:
http://blog.base.de/uber-das-blog/impressum/

St.Jimmy90 said:
As I said, in this case BASE is your service partner, not Sony. Go to a shop and tell them that you will contact a lawyer if they won't repair / replace it.
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Yes, I know that, and I really tried to contact them and they are truly unreachable. And the "young girls" in the shops have really no idea of what they say (they even gave me numbers that are "gesperrt"). They say they only sell phones with mobile service and the online shops are something completely different. And they won't take me that seriously as I'm not German. I hadn't expect this here, but apparently some shops are not that serious.
If there is an organisation that protects the client in these cases I would go, of course. But i think keep trying to call BASE is no use (they charge me 0,99 EUR each call only to say nonsense or to make me wait). That's why, if Sony could help (as some people say in the post I wrote in the first message), I'd prefer already to pay 3,8 EUR shipping costs and have it repaired by serious people (and as I really need to have this phone with me again in 2 weeks). But I want to know if they would be max. 3,8 EUR of if I should pay also return shipping or some other charges to get my phone back, repaired or not...
Thanks!
EDIT: Thanks for the additional info! I already sent emails to that and other addresses, but I'll check out that blog and find someone specific.

If they don't respond and you need it soon take the Sony service.

Hi! Sony covered the repair costs .
I just sent the phone with a short description of the two problems (5 dead pixels and the cracked glass) and they repaired the phone and gave it back to me in less than 4 or 5 days. The repair centre here in Germany is w-support
And I contacted Base and asked for the shipping costs (4,5 EUR) and they gave them back in credit for my phone. Not ideal, but not that bad, either.
Thank you!

eMMC Class Action Lawsuit

I'm surprised this hasn't been posted yet, but didn't find it in a forum search. There is a class action lawsuit that has been filed regarding the Note 4 eMMC failure. Here's the link for more info and to inquire about your claim:
http://www.classlawdc.com/2017/04/25/investigation-samsung-galaxy-note-4-mmc_read-failed-defect/

I posted that in the eMMC Read Fail topic about a month ago but for sure it needs to be out in the open like this! Its good to note that at the moment its only being looked into by these Lawyers in the US. I contacted them but they said they were not working with anyone in Canada at the moment, So I'm SOL for this

I live in Canada as well and I have filed an official complaint with the BBB Better Business Bureau against Samsung Electronics Canada. If you are interested in following the same approach make sure you file a complaint not a review because you can't do both, and a complaint if accepted by the BBB is forwarded to Samsung Electronics Canada from the BBB on your behalf to seek a resolution. Samsung only after being contacted by the BBB is now trying to work out a resolution with me to fix my Note 4 but I have been asking Samsung at many different levels and occasions to do that with no success only being quoted "Out of Warranty Policy". At least now they are trying to resolve my problem. It shouldn't have taken this much time and frustration as it has since I have been without a working Note 4 since the day in mid May when an OTA android update issued from my carrier triggered an instant unrecoverable hardware malfunction in my phone. As well I also sent a note to CBC Marketplace informing them of a possible story concerning Note 4 owners having this problem and letting them know that there was a lawsuit launched in the US concerning the very same issue and wondering if they could help inform other Canadians and provide awareness of the issue so ALL Canadian Note 4 owners with problem-ed devices could be heard so loudly that Samsung Electronics Canada would listen. I encourage any other Canadian Note 4 owners to do the same. The Galaxy Note 4 when it was working was truly a remarkable device and it is sad that it died way too soon.

But this issue plagues the Note 2 as well. Though I reckon that model is a bit older. I wonder how long my phone will last, I already have random reboots and the sound sometimes stutters if I play music with Spotify (SM-n910c.) GPS can be also spotty from time to time.
Quality 700$+ phone.

Canada
Just sent in my BBB complaint as well to Sam Canada. Did you hear back from them? I was quoted a $400+ repair bill (which I declined). Frankly I’m not keen on finding a used eMMC/motherboard and repairing it myself, only to have the issue happen all over again.

how do i know if this will affect my Note 4? or does it affect all note 4? My phone was made and pruchased in 2017 so i still have warranty.

https://www.pacermonitor.com/public/case/22154208/BETURE_et_al_v_SAMSUNG_ELECTRONICS_AMERICA
class action lawsuit status

My N910F has unfortunately developed all the signs and symptoms of the widely reported of eMMC failure a couple of weeks ago. As it is still under Samsung's UK 2 year warranty, my faulty phone to be picked up and sent for inspection to one of their approved repair centres (A NOVO) . Subsequently, the phone back was sent back quickly to me unrepaired and with an attached (standard looking template) letter stating that your engineer has tested my device and found that it is not working because "it has been subjected to SEVERE physical damage internally" and that physical damage is not covered by the manufacturer's warranty.
As I am 100% satisfied that my phone is in pristine physical condition and has been very well looked after with 2 covering cases all the time as well as a screen protector and has never been subjected to drops, liquid exposure or any other physical damage, I have asked Samsung to send me the detailed engineer report as to the nature of the fault found. I am intending on getting an independent assessment of the phone and will aim to produce an independent report on the fault with a view on taking this further with trading standards or other consumer protection agencies. Samsung have been extremely evasive and very uncooperative and have asked me to contact the service centre directly to discuss the issue with their 'engineer'. I cannot in reality understand how this would help resolve my problem as their engineers will very likey just perpetuate the same lies that they had come up with previously in their letter to me.
I will try and get in touch with the service centre and see what they would come up with but I am not holding much hope and was looking to see if anyone who might have been in a similar position might have any suggestions as how to proceed with trying to get Samsung to take responsibility. Needles to say, no more Samsung for me in any way in the future.

lewis.james.750983 said:
https://www.pacermonitor.com/public/case/22154208/BETURE_et_al_v_SAMSUNG_ELECTRONICS_AMERICA
class action lawsuit status
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Status for dummies update? I can't find a place toto buy brand new motherboards anywhere and used ones are $50 with no guarantees if they're not going to have the same issue...all while I'm stuck using my slowass Note 2 and refuse to goto a 5 or higher since they don't have removable batteries.

Samsung keeps letting innocent customers down with its faulty hardware...
immabum said:
Just sent in my BBB complaint as well to Sam Canada. Did you hear back from them? I was quoted a $400+ repair bill (which I declined). Frankly I’m not keen on finding a used eMMC/motherboard and repairing it myself, only to have the issue happen all over again.
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I did eventually get an offer via email routed through the BBB from Samsung Canada and they offered a one-time out of warranty repair for my device. (Don't get too excited there's more to the story.) I repeatedly being very polite asked them to contact me directly by phone because I had some concerns about there offer and all I asked was for a phone conversation for the "Senior Computer Service for Canada Rep" to reassure me that my device would be repaired without cost to me but they would never even consider my request and simply reply back with an abrupt somewhat ignorant responses like I was asking for something like the moon. Long story short I had a slight sign of Liquid Damage on my devices LD sticker and I was being incredibly honest that this had occurred over a several month period having to chill my device in the freezer on a regular basis to get it to boot this caused condensation which was shown on one corner of the LD sticker. This would not have happened if Samsung Canada had offered the repair 4 months prior when I initially started having problems with the device. So through no fault of my own trying to use a failing product Samsung Canada found a way to WEASEL out by using my own jerry-rigged hardship with their faulty hardware against me. If I had sent my phone into an authorized repair center and they found LD on my phone I would have had to pay for shipping costs to and from the center as well as an assessment fee and my device would be held ransom until I paid up. Goodness knows how much that would have cost me. I will hang on to my busted device in case the class action in the US is won and might extend therefore into Canada. I could even sell my Note 4 on eBay for parts because everything else besides the motherboard is absolutely pristine.
Samsung Canada had a perfect chance to help a polite loyal customer but they chose not to. I have had the same sort of things happen with Apple products in the past and "Oh Boy" did they treat me differently, with dignity and respect and they went out of their way to help me but Samsung Canada did the exact opposite. I think this is done because they know its a genuine hardware defect and if they help their customers out it would be the same as admitting they are guilty of selling poorly designed products and then be on the hook a open up a large amount of liability for the company.
Either way though us poor customers who have been burned by this company will not simply lie down and be quiet the internet is a great place to expose companies when they screw up a product and leave customers hanging.
I hope someone else has better luck dealing with Samsung than I did. The strange thing is for a brief moment when they first said they would fix my device I actually thought they were going to come thru but the end result stung much more when they didn't. Samsung Canada you blew it!!!!!!

Aiadi said:
My N910F has unfortunately developed all the signs and symptoms of the widely reported of eMMC failure a couple of weeks ago. As it is still under Samsung's UK 2 year warranty, my faulty phone to be picked up and sent for inspection to one of their approved repair centres (A NOVO) . Subsequently, the phone back was sent back quickly to me unrepaired and with an attached (standard looking template) letter stating that your engineer has tested my device and found that it is not working because "it has been subjected to SEVERE physical damage internally" and that physical damage is not covered by the manufacturer's warranty.
As I am 100% satisfied that my phone is in pristine physical condition and has been very well looked after with 2 covering cases all the time as well as a screen protector and has never been subjected to drops, liquid exposure or any other physical damage, I have asked Samsung to send me the detailed engineer report as to the nature of the fault found. I am intending on getting an independent assessment of the phone and will aim to produce an independent report on the fault with a view on taking this further with trading standards or other consumer protection agencies. Samsung have been extremely evasive and very uncooperative and have asked me to contact the service centre directly to discuss the issue with their 'engineer'. I cannot in reality understand how this would help resolve my problem as their engineers will very likey just perpetuate the same lies that they had come up with previously in their letter to me.
I will try and get in touch with the service centre and see what they would come up with but I am not holding much hope and was looking to see if anyone who might have been in a similar position might have any suggestions as how to proceed with trying to get Samsung to take responsibility. Needles to say, no more Samsung for me in any way in the future.
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An update on my situation: After all the hassle that I have had from Samsung and their customer service, I contacted Amazon UK from whom I purchased the phone. They have very kindly offered to take my phone for repair through their approved repair centre which has managed to identify the fault with the printed circuit board and replaced the faulty circuit board with the phone returned to me today in full working order again and without any charges incurred by myself. Needless to say "Shamesung" offered no explanation as to how Amazon's repair centre has been able to do what their own engineers could not manage and could not explain the lies on their engineer's report about my phone being subjected to severe physical/liquid damage when Amazon's report clearly identified motherboard failure and replacement.
I cannot praise Amazon highly enough for the steps they have taken to solve my problem and although I am happy to have my phone back, I have decided not to purchase any other product manufactured by Shamesung whatsoever and will do my best to dissuade anyone I know from making the same mistake.

immabum said:
Just sent in my BBB complaint as well to Sam Canada. Did you hear back from them? I was quoted a $400+ repair bill (which I declined). Frankly I’m not keen on finding a used eMMC/motherboard and repairing it myself, only to have the issue happen all over again.
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Just wanted to comment, that it was a pain in the ass, but I did report through the BBB in Canada -and I got the repair done for free. In my complaint to the BBB, I mentioned the fact that it wasn't an isolated issue and made reference to the class action law suit in the US. Samsung asked for a lot of documentation, had my phone at one of their stores and refused to ship it to their service center. Then they cancelled the repair offer because of it sitting at THEIR own store, the one I paid a $35 shipping fee. Their customer service guy Robert emailed me saying that he would take care of it, but in the end didn't and stopped replying to my emails. I sent in my phone anyways seeing as it was a lemon. 3 months after this process was started, I finally got my phone back -fixed. I ended up giving it to my dad anyways *he had no ideas the pain I went through haha* Hope you guys get your repairs done for free as well!

Aiadi
Good you got it sorted. I just became aware of this problem, so I'll keep an eye on it.
It's worth for UK members to keep in mind the "Fit for purpose clause" that is still valid if the device is out of warranty. An extract below:
"Six months or more
If a fault develops after the first six months, the burden is on you to prove that the product was faulty at the time of delivery.
In practice, this may require some form of expert report, opinion or evidence of similar problems across the product range.
Find out more about how to return a faulty item and claim a refund, repair or replacement from a retailer.
You have six years to take a claim to the small claims court for faulty goods in England, Wales and Northern Ireland, and five years in Scotland.
This doesn't mean that a product has to last six years - just that you have this length of time in which to make a claim if a retailer refuses to repair or replace a faulty product. "
https://www.which.co.uk/consumer-rights/regulation/consumer-rights-act
Sent from my [device_name] using XDA-Developers Legacy app

Wadadli said:
Aiadi
Good you got it sorted. I just became aware of this problem, so I'll keep an eye on it.
It's worth for UK members to keep in mind the "Fit for purpose clause" that is still valid if the device is out of warranty. An extract below:
"Six months or more
If a fault develops after the first six months, the burden is on you to prove that the product was faulty at the time of delivery.
In practice, this may require some form of expert report, opinion or evidence of similar problems across the product range.
Find out more about how to return a faulty item and claim a refund, repair or replacement from a retailer.
You have six years to take a claim to the small claims court for faulty goods in England, Wales and Northern Ireland, and five years in Scotland.
This doesn't mean that a product has to last six years - just that you have this length of time in which to make a claim if a retailer refuses to repair or replace a faulty product. "
https://www.which.co.uk/consumer-rights/regulation/consumer-rights-act
Sent from my [device_name] using XDA-Developers Legacy app
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Many thanks indeed Wadadli. I know there is quite a bit of customer protection but the difficulty was to establish what the fault was with the phone with the situation being "my word against Samsung's". I hope no one else falls into this.

wkustu said:
I'm surprised this hasn't been posted yet, but didn't find it in a forum search. There is a class action lawsuit that has been filed regarding the Note 4 eMMC failure. Here's the link for more info and to inquire about your claim:
http://www.classlawdc.com/2017/04/25/investigation-samsung-galaxy-note-4-mmc_read-failed-defect/
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Click to collapse
I contacted this Law Firm mentioning I am having same issue and they asked me if I can submit the details using below form. You can add this to thread if anyone else wants to contact them.
https://forms.office.com/Pages/ResponsePage.aspx?id=M1Awu4pX0ky56HfvNeJmB2eE_TkEyrJIjTBCKPN74zBUOEdNSVRDNkhXRFpTNzBRTTNMWkM5SUtNMi4u
---------- Post added at 03:21 PM ---------- Previous post was at 02:55 PM ----------
My AT&T Note 4 first failed in Jan 2017 after Security Patch OTA update and I started getting eMMC Read Failed errors, frequent reboots etc. I contacted Samsung but they gave the same warranty BS. After several back on forth on twitter they agreed to have a look at it for free and provide quote with repair. I sent in the device and I never got contacted by them and device was returned to me after a weeks time with a letter showing screen issue and replacement charge of $70. I raised this with them saying I never got call and again they asked me to send the device back and this was repeated two more times. Fourth time I called them and they agreed to repair it for free. I also sent email to Samsung President Office (did receive call back from them). This time they replaced PBA, Scratched screen and body. Finally I have my Note 4 working without any issues but I lost about an year. Glad I had a backup device.

Vaibhavpbhosale said:
I contacted this Law Firm mentioning I am having same issue and they asked me if I can submit the details using below form. You can add this to thread if anyone else wants to contact them.
https://forms.office.com/Pages/ResponsePage.aspx?id=M1Awu4pX0ky56HfvNeJmB2eE_TkEyrJIjTBCKPN74zBUOEdNSVRDNkhXRFpTNzBRTTNMWkM5SUtNMi4u
---------- Post added at 03:21 PM ---------- Previous post was at 02:55 PM ----------
My AT&T Note 4 first failed in Jan 2017 after Security Patch OTA update and I started getting eMMC Read Failed errors, frequent reboots etc. I contacted Samsung but they gave the same warranty BS. After several back on forth on twitter they agreed to have a look at it for free and provide quote with repair. I sent in the device and I never got contacted by them and device was returned to me after a weeks time with a letter showing screen issue and replacement charge of $70. I raised this with them saying I never got call and again they asked me to send the device back and this was repeated two more times. Fourth time I called them and they agreed to repair it for free. I also sent email to Samsung President Office (did receive call back from them). This time they replaced PBA, Scratched screen and body. Finally I have my Note 4 working without any issues but I lost about an year. Glad I had a backup device.
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Care to share Samsung CEO's email with us as I would like to email them a piece of my mind?

Sure here u go Officeofpresident (at) sea dot samsung dot com

Vaibhavpbhosale said:
Sure here u go Officeofpresident (at) sea dot samsung dot com
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Many thanks indeed. Email sent.....

Aiadi said:
Many thanks indeed. Email sent.....
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Any answer?
Enviado desde mi SM-T580 mediante Tapatalk

Qualcomm s805 so hot when run, easy die nand like lg g4. Exynos version is better.

US Model XZ1 Compact (from amazon) Fingerprint Sensor Working Out of Box

Just got the device. I had planned on flashing a combination of firmware to enable the fingerprint sensor AND keep T-mobile wifi calling/vo-lte functional before later rooting it. At this point however I have just turned it on to make sure it works and verify wifi calling works.
To my surprise the fingerprint sensor is working out of the box. Can you think of any reason why this would occur?
Obviously I was not surprised at all that i can't seem to enable wifi calling or vo-lte. Does this mean I have an international firmware flashed right out of the box?

POMF2K said:
Just got the device. I had planned on flashing a combination of firmware to enable the fingerprint sensor AND keep T-mobile wifi calling/vo-lte functional before later rooting it. At this point however I have just turned it on to make sure it works and verify wifi calling works.
To my surprise the fingerprint sensor is working out of the box. Can you think of any reason why this would occur?
Obviously I was not surprised at all that i can't seem to enable wifi calling or vo-lte. Does this mean I have an international firmware flashed right out of the box?
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Maybe you didn't receive a US device or were sold a used device. Was the box sealed? Was is purchased directly from Amazon and not supplied by a third-party seller? From what I can tell Amazon itself does not seem to be selling those, only selling copies supplied by third-parties.
If box was not sealed, I'd say chances of it being a new phone are unlikely. Maybe like-new refurbished/used. That's very common.

I thought that was odd. The box wasn't sealed. Got it for 399 but it didn't say it was refurbished.
Does this mean battery life will be be garbage? That's my biggest fear with used. I baby my batteries.
I'm gonna reflash the firmware but if I can't get it to work I'm going to have them send me another.

New XZ1 Compact US Warranty/Latin American Firmware
So I checked the seller listing. Claims that it is "new" and "us warranty."
I've contacted Sony to see if they can give me any information on the device. I was hoping I could tell if it was refurbished based on the IMEI but doesn't look like that's possible.
I've reached out to the seller to see what they say and give them the opportunity to make it right.
However I did some digging with the secret phone codes... to find the firmware cda number. I cross referenced it with xperifirm. Turns out it's a generic latin american firmware. I'm trying to give the seller the benefit of the doubt, but I can't fathom any reason latin american firmware should be present on a new us warrantied device.
I'm going to wait to see what they say. It's killing me because I want to start customizing it.

POMF2K said:
So I checked the seller listing. Claims that it is "new" and "us warranty."
I've contacted Sony to see if they can give me any information on the device. I was hoping I could tell if it was refurbished based on the IMEI but doesn't look like that's possible.
I've reached out to the seller to see what they say and give them the opportunity to make it right.
However I did some digging with the secret phone codes... to find the firmware cda number. I cross referenced it with xperifirm. Turns out it's a generic latin american firmware. I'm trying to give the seller the benefit of the doubt, but I can't fathom any reason latin american firmware should be present on a new us warrantied device.
I'm going to wait to see what they say. It's killing me because I want to start customizing it.
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Click to collapse
I think I may have bought from the same seller you have. Did you return the phone or did you do something else? I called Sony too but from what they are telling me if i understood them right, If i change the latin american firmware to US firmware, I might lose my warranty.

whatsadophone said:
I think I may have bought from the same seller you have. Did you return the phone or did you do something else? I called Sony too but from what they are telling me if i understood them right, If i change the latin american firmware to US firmware, I might lose my warranty.
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Click to collapse
Likely you won't have any warranty anyway as it isn't a US based device. Who knows?
I kept it anyway since I can't seem to find a new US device for a good price. I'm not pleased with that company though. I wanted them to send me a guaranteed new model since it came unsealed, with the warranty expiring before a year past my purchase date, and since I talked to sony and named they might have the IMEI logged. But they wanted me to first return the device and then they'd send out a new one. Had that happen too many times and then there is no replacement. What really upset me was that they fully acknowledged they are selling Non-US models but never changed the listing and would not give a discount for the less than authentic product.
I notified Amazon of the fraudulent ad. I doubt it will do anything. Perhaps you should do the same.
My thought about warranty is you could always play dumb with Sony and then the company you bought it from might actually be liable since they sold it as a US warrantied device. I wouldn't hold my breath though. In my case I'm going to unlock the bootloader, root it, etc so the chances of me sending it to Sony are very slim.

Do you ever notice how the manufacturer is always careful to say that you "Might lose your warranty"?
I always interpret that as it is probable that you will be denied a warranty claim until you get really angry with them and only then do you get what you deserve at the expense of your blood pressure rising excessively and causing the support rep to hate his/her job even more.

Eh, I got the same device from an Amazon reseller back in April. It was the Mexican firmware and all I had to do was change the language. FPS worked great out of the box so I didn't complain. The battery still works great to this day, and it was a flawlessly new device when it was delivered.
In late 2017 I flashed an X Compact to the UK firmware when I bought it used last year. Days later a portion of the screen died exactly one week before the warranty ended. I called up Sony to get an RMA # and after going through their diagnostics process all they asked was where I purchased the device from. I just said "Best Buy" and no other questions were asked, they gave me an RMA. I sent them the UK-flashed X Compact, they simply re-flashed it to the US firmware and fixed the screen so it worked like new.
I was pleased Sony didn't try to weasel out of fixing it, even though they could have argued their case. Definitely did NOT have that experience with LG when my US-bought Nexus 5 broke under warranty.

POMF2K said:
Likely you won't have any warranty anyway as it isn't a US based device. Who knows?
I kept it anyway since I can't seem to find a new US device for a good price. I'm not pleased with that company though. I wanted them to send me a guaranteed new model since it came unsealed, with the warranty expiring before a year past my purchase date, and since I talked to sony and named they might have the IMEI logged. But they wanted me to first return the device and then they'd send out a new one. Had that happen too many times and then there is no replacement. What really upset me was that they fully acknowledged they are selling Non-US models but never changed the listing and would not give a discount for the less than authentic product.
I notified Amazon of the fraudulent ad. I doubt it will do anything. Perhaps you should do the same.
My thought about warranty is you could always play dumb with Sony and then the company you bought it from might actually be liable since they sold it as a US warrantied device. I wouldn't hold my breath though. In my case I'm going to unlock the bootloader, root it, etc so the chances of me sending it to Sony are very slim.
Click to expand...
Click to collapse
That's a bit annoying. Anyway, I'll report the seller too. I mean the phone looks like it's working great but because of the price, it's kinda annoying me a bit that I paid that price for a non brand new phone. I mean if they refund me a little bit, i think i'd be okay with it. They even emailed me back before I bought it saying that it does have US Warranty.
Also can anyone confirm if I change the firmware to the US firmware that doing that doesn't really remove the warranty? I mean i'm not rooting it or anything yet. Also, if I use like a UK firmware, would T-Mobile VoLTE and Wifi Calling work so that I can keep the fingerprint scanner?

whatsadophone said:
Also can anyone confirm if I change the firmware to the US firmware that doing that doesn't really remove the warranty?
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Click to collapse
No one here can confirm it, only provide anecdotal evidence. My post above says Sony will still honor the warranty

No one will fix my international variant screen

I have a Snapdragon Note 9 in the UK. I went to Samsung to ask for a price to repair my screen yesterday. They spoke to me like i'd just walked through the door with an apple product. Another online company also said they can't fix the phone.
Any idea where I can get a new screen repaired on my phone?

mardon85 said:
I have a Snapdragon Note 9 in the UK. I went to Samsung to ask for a price to repair my screen yesterday. They spoke to me like i'd just walked through the door with an apple product. Another online company also said they can't fix the phone.
Any idea where I can get a new screen repaired on my phone?
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Click to collapse
since its from the states samsung uk cannot work on it.
usualy regular repair shops should have no problem doing it though....

bober10113 said:
since its from the states samsung uk cannot work on it.
usualy regular repair shops should have no problem doing it though....
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Click to collapse
Finally found one.. wow its not cheap!

That's an option for Smasung UK but they won't touch it.

mardon85 said:
That's an option for Smasung UK but they won't touch it.
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Click to collapse
dont worry with that guy he wants to force people to think like he does.
he's forcefully "helping"...if you can actually call that help. i think it's more towards helping his own vanity if you ask me.
plus he dosen't read what was just discussed. that's a big no no on xda.

jd14771 said:
Hindsight: i did not expect something so simple as a screen repair to turn into 2 hours of research.
I did not mean samsung uk, or samsung us. because your phone is actually the honk kong variant from China.
I did a quick live chat with the HK samsung support line and while they can fix the phone, everyone i spoke too said you would have to visit the service center..in person, in hong kong , and that is the ONLY option. Samsung US confirmed this. (Its NOT TRUE, KEEP READING) This make's little to no sense that a company like samsung has region locks on repairs. Like i would understand if the parts are not on hand, and i get some parts can be different, but not to the point that a service center in the UK cant fix a HK note.. or even why you can't send your note to HK to get it fixed. absolute madness on samsungs part and another reason why i think this is my last samsung phone. But back to business.
From everything i have seen, the screen is the same for all models, including the SM-N9600, and confirmed by my local service center (i am in the US). The parts for screen repair are identical .
I called samsung UK and they will not touch ANY phone bought outside of the EU. Not even if its an EU model, they have to go by serial/IMIE number in order to start the repair.
MY local service center said they WILL fix the SM-N9600, but the international version is $299 because samsung sets the price. But unfortunatley, you can not send ANY device for mail in repair. This is due to samsung claiming the phone could be damaged before arrival, causing more damage, or cause damage on return. Per samsung, the phone has to be guaranteed in like new condition when given to the customer, and they can not gaurentee that quality if sent by mail, EVEN THOUGH MY AT&T NOTE 9 CAME TO ME NEW, MY F%#$NG MAIL This is a new development that started 2 months ago.
I know that doesn't help you, but i spent way to long on this not to point that out. You would think that the service center in the UK should be following the same guideline. right? But- NO. Samsung UK will not touch ANY PHONE from outside the EU. .
If there was a way to get this fixed by samsung i would have found it, i chatted with samsung HK (phones offline since its 3am), talked with Samsung UK, talked with Samsung US, even talked with service centers from UK and US.
From Everything i have gathered and saw from your posts, i believe that you were given bad information by your local service center, just like Samsung
First off, theres nothing "forceful" about adding a suggestion to try.
Second, Wow, you say im doing it for my "vanity", and in another post you claim im trying to "prove you wrong". Have you ever heard of projection?
Third, you don't even have his model correct, its a SM-N9600 Hong kong/CHINA) NOT US. But its ok i made the same assumption too until i saw his signature in other posts that show its a N9600.
Can you stop taking my advice as personal attacks on you? As if i am simply trying to "one up" you or some ****. If you had given the same suggestion i was thinking of i wouldn't say anything. What is wrong with people like you ant IT_architect? You two are pees in a pod in my eyes if we are going to start talking **** on a help forum for a phone? but id rather you just ignore me from here on out because i enjoy XDA for the lack of drama and it passes the time in the day while helping people. Not a bad way to waste time on the internet.
All i did was suggest he send it directly to samsung in SK and BOOM you immediately jump in and talk ****. Its getting OLD and you've been doing it since i first interacted with you months ago.
as far as what rule i broke on xda, i have no clue what you are talking about. but i suggest you stop cluttering up threads by quoting me everytime you want to try and slander my help. If you dont agree that's fine, if you think i said something completely wrong, that's also fine, simply reply and clarify whats wrong. but do the forum a favor and stop acting like you own it. The internet has enough **** on it, stop adding to it.
Click to expand...
Click to collapse
change the part where i said US to china or even Chile for that matter. it dosent change the fact that the samsung center from region X where the user lives wont touch the device if its from region Y. it needs to be from that same region X .
explantion done
but wait OP and i knew that already before you interfered.

jd14771 said:
Hindsight: i did not expect something so simple as a screen repair to turn into 2 hours of research.
I did not mean samsung uk, or samsung us. because your phone is actually the honk kong variant from China.
I did a quick live chat with the HK samsung support line and while they can fix the phone, everyone i spoke too said you would have to visit the service center..in person, in hong kong , and that is the ONLY option. Samsung US confirmed this. (Its NOT TRUE, KEEP READING) This make's little to no sense that a company like samsung has region locks on repairs. Like i would understand if the parts are not on hand, and i get some parts can be different, but not to the point that a service center in the UK cant fix a HK note.. or even why you can't send your note to HK to get it fixed. absolute madness on samsungs part and another reason why i think this is my last samsung phone. But back to business.
From everything i have seen, the screen is the same for all models, including the SM-N9600, and confirmed by my local service center (i am in the US). The parts for screen repair are identical .
I called samsung UK and they will not touch ANY phone bought outside of the EU. Not even if its an EU model, they have to go by serial/IMIE number in order to start the repair.
MY local service center said they WILL fix the SM-N9600, but the international version is $299 because samsung sets the price. But unfortunatley, you can not send ANY device for mail in repair. This is due to samsung claiming the phone could be damaged before arrival, causing more damage, or cause damage on return. Per samsung, the phone has to be guaranteed in like new condition when given to the customer, and they can not gaurentee that quality if sent by mail, EVEN THOUGH MY AT&T NOTE 9 CAME TO ME NEW, MY F%#$NG MAIL This is a new development that started 2 months ago.
I know that doesn't help you, but i spent way to long on this not to point that out. You would think that the service center in the UK should be following the same guideline. right? But- NO. Samsung UK will not touch ANY PHONE from outside the EU. .
If there was a way to get this fixed by samsung i would have found it, i chatted with samsung HK (phones offline since its 3am), talked with Samsung UK, talked with Samsung US, even talked with service centers from UK and US.
From Everything i have gathered and saw from your posts, i believe that you were given bad information by your local service center, just like Samsung
First off, theres nothing "forceful" about adding a suggestion to try.
Second, Wow, you say im doing it for my "vanity", and in another post you claim im trying to "prove you wrong". Have you ever heard of projection?
Third, you don't even have his model correct, its a SM-N9600 Hong kong/CHINA) NOT US. But its ok i made the same assumption too until i saw his signature in other posts that show its a N9600.
Can you stop taking my advice as personal attacks on you? As if i am simply trying to "one up" you or some ****. If you had given the same suggestion i was thinking of i wouldn't say anything. What is wrong with people like you ant IT_architect? You two are pees in a pod in my eyes if we are going to start talking **** on a help forum for a phone? but id rather you just ignore me from here on out because i enjoy XDA for the lack of drama and it passes the time in the day while helping people. Not a bad way to waste time on the internet.
All i did was suggest he send it directly to samsung in SK and BOOM you immediately jump in and talk ****. Its getting OLD and you've been doing it since i first interacted with you months ago.
as far as what rule i broke on xda, i have no clue what you are talking about. but i suggest you stop cluttering up threads by quoting me everytime you want to try and slander my help. If you dont agree that's fine, if you think i said something completely wrong, that's also fine, simply reply and clarify whats wrong. but do the forum a favor and stop acting like you own it. The internet has enough **** on it, stop adding to it.
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Click to collapse
I really appreciate the effort you have gone to over this for me.
It's proved two things. That any official note 9 screen will work and gives me options when shopping around and Samsung are mental when it comes to customer support!

It's certainly put me off having another Samsung!
It doesn't make logical sense to be that bloody minded about it.