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Hi all. First of all, I come here because I hard bricked my tablet (I did some research on some brick terminology.) I have some questions at the end of this thread, to satisfy my curiosity.
I misunderstood instructions and bricked my tablet. I barely had it two months. The instructions I spoke of where to install CM7 beta on my tablet (instructions here).
I downloaded and installed the files, then used heidmall to flash it. After the flash, heidmall said it was sucsessful. The problem was that it was hard bricked. No response to any button I pressed. I went on the Cyanogenmod forums and asked some questions. One of the users asked what the carrier was.. Verizon Wireless, I answered him. He said it wont boot up because I flashed a rom with a different radio or something (I dont remember all the details).
One of my questions is that, yes I did root my devices prior bricking it (voiding it.) If I send it to Samsung to get it repaired, will they be able to tell that I did root it? I did not install any roms on it (yet) or tried to overclock it; only thing I really did to use the root access was to use the wireless tether (just once). I know over clocking can make the device over heat and that leaves evidence on the motherboard, from what I read, thirdparty software. I have seen some videos about fixing bricked tablets using a program called JTAG to fix the boot-loaders. If Samsung are able to fix it, will they be able to see that it is rooted or was?
My primary question is that, can Samsung fix my device when I send it in, regarding the radio. Or will they fix it because it is rooted, or if they can't tell if it is.
I ask the evidence of the rooted device because last year, my Motorola Droid got overheated and I had to send it in to get it replaced. That device was rooted and had CM6 installed on it. I sbf'd it back to original stock and Verizon didn't contact me, so I am assuming they can't tell that it was rooted.
Another question. If Samsung does decide to repair my tablet, how much would that cost? And if they do find out it is rooted and they ask me if I wanted it fixed, how much would that cost? Estimated prices would be appreciated as well.
Another question. I have been browsing around and I found some supposedly reliable people who can fix my tablet. MobileTechVideos to be specific. I am not questioning their authenticity anything. I am wandering if I should send my tablet to them to fix it instead of Samsung. Because I am wondering if Samsung would charge me up the whoohoo to get it repaired.
I know my questions are many and seemed jumbled together. But I am curious.
answers
1- as i'm sure you were on froyo - did you patch the bootloader patch ? if not , then this is what caused the hard bricked
2- samsung will not know if you were rooted your tab , actually they will know because most of people go there with this specific issue because they flashed roms\kernels Unofficial
3- if you still under warranty they will fix it for you (for free) without any cost , all you need is a drama ( i updated via kies and then my tab off and never wont boot again ) it works 100%
4- as i heard MobileTechVideo are trusted people and they fixed alot of tabs
if you still under warranty send it to Samsung with the drama i just mentioned above and they will fix it in( a month or 3 weeks) for free
please from now on , do read guides carefully we all humans and we may miss something or do some mistakes , batter to be careful more than to be sorry
good luck
http://forum.xda-developers.com/showthread.php?t=1127978
Yeah, I heard Mobile Tech do great job with only $50 dolar payment. You should let them fixed it for you..or
I'm not 100% sure, but there is 10 or 20% sammy can detect it is rooted. BUT if you already decide to send to sammy, better you make sure your tab is totally hard brick so that sammy could't detect it rooted at all. Ex:- put your tab inside microwave. I heard some person on HD2 forum do this and they manage to get brand new replacement of HD2. ;P..Just my suggestion.
haha..BUT read on this xda forum first. Do search until you are satistify your tab is screw up and totally hard brick and could not solve by you before you take my consideration..
You voided your warranty if you rooted it. Samsung will charge you to repair it because they will know. They will charge more than mobile tech, I promise. 130 from samsung is about right, 50 from tech.
You flashed a GSM rom into a CDMA device, so if you do get it repaired I recommend a lot of reading before you try again.
Sent from my "better than an iPad" tab... Running Overcome Gingerbread.
Just say it stop working , they won't know it's rooted i did the same thing and got mine replaced for free you got a year warranty.
Sent from my HTC Sensation 4G using XDA Premium App
To reply to all above questions.
1. My tablet is completely hard bricked. No response to any hard reset or download mode. The screen bares no response to anything. I can feel some heat from the battery inside, just saying.
2. Microwaving my tablet seems a bit crazy. I might blow up my microwave and I have a feeling that would damage it to where Samsung will not replace it.
3. "You flashed a GSM rom into a CDMA device, so if you do get it repaired I recommend a lot of reading before you try again." Yes I know. I always thought that I could flash it back to fix it. But I can't even get to download mode.
It seems that I got some response that 'No Samsung will not find out its rooted', or 'Yes, they will find out I rooted it and will charge me." I will send it in to Samsung to get it repaired and tell the outcome here.
Hi ripjaw27!
any update on what Samsung said ?
I need to call them tomorrow!
Ofiaich
The Mobile Tech Video guys are very good. They resurrected by captivate when flashed the wrong bootloaders on it. Very fast turn around time and no BS whatsoever. I highly recommend them if you need JTAG services for any device. In the extremely rare event that he cant fix it he'll send the device back no charge - all you're out is shipping.
CDMA and GSM roms can't be used on the opposing devices... The wifi only version, gt - p1010, also shouldn't be flashed. You WILL end up with a brick, guaranteed... Fair enough you want to try these thingsa BUT theres a reason each rom is identified as GSM or CDMA....
They received my tablet, its been a week. But I haven't received any news from them. The ticket page they sent me still doesn't have a estimated repair date. So no updates as of yet.
I'd take down the repair invoice for a device you've admitted to bricking, friend. Just sayin...
Okay got an update from Samsung.
"*08/04/2011//11:49:50//0001773863//Telephone//ASC*
8/4/2011 10:41 AM-Edmond: The unit is repaired. SOLUTION: Replaced PBA"
It got repaired! Haha thanks. What is a PBA?
Okay got an update from Samsung.
"*08/04/2011//11:49:50//0001773863//Telephone//ASC*
8/4/2011 10:41 AM-Edmond: The unit is repaired. SOLUTION: Replaced PBA"
It got repaired! Haha thanks. What is a PBA?
jocala said:
I'd take down the repair invoice for a device you've admitted to bricking, friend. Just sayin...
Click to expand...
Click to collapse
Yeah thanks friend!
Just remembered what happened in a movie I saw.
Just for the records: Got my Hardbricked GTab repaired via T-Mo UK under warranty. Apparently they cannot check whether this has been flashed or not...
I think I might have to send my tablet back again. This time my 3G is not working after a few flashes and flashed a zimage to the modem and I bricked the modem now.... I have to find a stock firmware before I send it back. I am sad.
Ripjaw check your settings in > settings > wireless network > mobile network > names and connections and add your carrier UMTS - 3G \APN settings.
I did had the same when i flashed my GT-P1000, it is empty no default carrier settings build in..
OK mate, the 1st they'll repair under good graces but if you go back with the same or a similar problem, chances are they're going to look closer for the problem this time...
i ordered it on ebay!after ordering it i saw this in the description "The box is Re-Packaged by us after unlocking along with a high quality OEM battery and charger.
OEM Battery/Charger is a compatible Battery/Charger and NOT manufactured by Samsung".anyone bought it on ebay!did u get the same or should i cancel the order?
I ordered from ebay , i got the original samsung battery and charger. so check other sellers
bhaskar1590 said:
i ordered it on ebay!after ordering it i saw this in the description "The box is Re-Packaged by us after unlocking along with a high quality OEM battery and charger.
OEM Battery/Charger is a compatible Battery/Charger and NOT manufactured by Samsung".anyone bought it on ebay!did u get the same or should i cancel the order?
Click to expand...
Click to collapse
Few things to consider (now and later):
- if the seller specified no returns, or specific conditions for returns, you'll be forced to respect those conditions, as per eBay rules.
- other people (including myself) are using OEM Battery/Chargers with no issues.
- if something is too good to be true (too cheap), it's probably not.
- you should have asked why the original charger/battery wasn't included; personally for me this indicates either a refurbished phone or an overworked phone, or that the owner was careless, or even worse, a stolen phone (but it depends on circumstances, ofc).
- if the item doesn't correspond to the description, you can open a dispute in eBay/PayPal
it is mentioned in the description that it is a brand new phone
can anyone confirm that there are no issues with the oem battery/charger?
EnderPsp said:
- other people (including myself) are using OEM Battery/Chargers with no issues.
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Click to collapse
As the man said
i am counting on it!if it is a matter of concern i will cancel the order and buy it from other seller!or else i will go on with it!
well i too have ordered from cell-force.in in ebay
maybe my shipment will come either today or tomorrow
will give my feedback here
PS: i asked the seller and he said he is providing original battery and charger, and he has good rating also
but keeping fingers crossed
i bought it from cart 2 india!i am cancelling it!they are not even providing the earphones!do not opt for cart 2 india!waste of money and time!cell forcein looked more promising!please post after you receive your phone!
I Have ordered around 6 Samsung focus from two different sellers.
Cell-force.in
Cart2india
The device and accessories offered by cellforce are genuine and original also y=the shipping time is minimum. wheres cart2india gives oem battery and charger also doest provide earphones also the shipping time takes around 10-15 days.
Returned the phone to the seller as i was not happy with the accessories. Got the refund
I will highly recommend cellforce for the genuine product he sells
i am also returning it!i ordered it on sep 27th!i did not receive it till now!i messaged him to cancel the order!so how many days did it take to get the refund?
Hi All,
DONT ORDER FROM CART2INDIA!!. The listing itself says Local (read FAKE).
I recd the Phone (its new!!!), was of old version software (OS.7008) (Hardware ver:1.4) made in Dec'10.
NO OEM SAMSUNG BATTERY..
NO USB DATA CABLE
NO HEADPHONE
SO NOW BUYING TIPS.
(i) Ask Vendor : NEW or REfurbished or Returned phone (These both appears NEW)
(ii) Ask Hardware version : 1.4 is new (1.3 is old)
(iii) OS can be updated... so really no issue.
(iv) Items bundled (AT&T bundles headphone, manual, data cable, oem charger and oem battery.
Google to find Refurbished....
Any questions..?? HAPPY TO HELP
Best pointer is check the box colour.
If it is AT&T white and orange box then you are safe.
But in Indian eBay,I have seen listings saying new box packed but box is white blue which indicates AT&T refurbished.
I will get my phone today from a seller cellphone.in. If the phone is hardware version 1.4.Can you upgrade to mango os?.and after mango upgrade do I have to unlock the phone?I am using Vodafone sim card in bombay
me and my friend got our phones on friday from cellforce
the box is some white/blue with samsung logo only. it has insets, data cable, charger head and earphones, all original, i bet, local make cannot be so good
phone is hardware 1.3, but no problem. works good. no sign of damage or anything
good phone
unlocked, and easily updated to mango by using Zune
i will recommend him
also, as far as the hardware version is concerned, i am not sure, but that may be any minor change
also, about new or refurbished, i don't know. i don't think we can do anything about this. i believe that Apple is also selling all the refurbished 3GS in India as new
and also, considering the price, it is way better than the cheapest windows phone (omnia W) available in India
so that's not a bad deal at all
and about warranty, just take care of your phones hardware for 1 year, as software is not a problem
its a good deal guys, go for it. you wont regret
I got my phone yesterday.It is V 1.4 firmware.zune found one update for thr phone.This update is for Feb.2011.Still no mango update for my phone
Hey Guys.,
Remember Hardware version 1.3 is very old. Ver 1.4 is new one and Probably Updated memory configuration. Ver.1.3 was stopped in OCT'10 itself. SO you have got a OLD stock or REFURBISHED or RETURNED phone
Point.2 . MANGO update is under testing for ver.1.4. So ver1.4 users have to WAIT.. Ver.1.3 users can easily update to Mango. Use Zune and google "mango update for focus".
Point.3: Dont Update the software once you have gotten the phone. First UNLOCK the Software using ChevronWP7 and unlock the software first. Some users got locked after updating the OS version, but some are lucky..
Point.4: AT&T reurbished Phones (Ver.14) are good and same as NEW Ones! So dont worry abt refurbishment. Manufacturer refurbished phones are Value For Money!!! On the box AT&T logo in Blue and white box with NO Samsung Logo means ""REFURBISHED". I got a refurbished phone, ALL NEW, but it got "HEATED" up upon continual talk time... say if you speak for 15 minutes continually, it will Turn inot Iron BOX. And each phone will behave on its own, due to various issues with individual phones!!!!!!!!
Enough???
ashokeez said:
Hey Guys.,
Remember Hardware version 1.3 is very old. Ver 1.4 is new one and Probably Updated memory configuration. Ver.1.3 was stopped in OCT'10 itself. SO you have got a OLD stock or REFURBISHED or RETURNED phone
Point.2 . MANGO update is under testing for ver.1.4. So ver1.4 users have to WAIT.. Ver.1.3 users can easily update to Mango. Use Zune and google "mango update for focus".
Point.3: Dont Update the software once you have gotten the phone. First UNLOCK the Software using ChevronWP7 and unlock the software first. Some users got locked after updating the OS version, but some are lucky..
Point.4: AT&T reurbished Phones (Ver.14) are good and same as NEW Ones! So dont worry abt refurbishment. Manufacturer refurbished phones are Value For Money!!! On the box AT&T logo in Blue and white box with NO Samsung Logo means ""REFURBISHED". I got a refurbished phone, ALL NEW, but it got "HEATED" up upon continual talk time... say if you speak for 15 minutes continually, it will Turn inot Iron BOX. And each phone will behave on its own, due to various issues with individual phones!!!!!!!!
Enough???
Click to expand...
Click to collapse
Your point being?
1. I'd like to see some proof of hw revision 1.3 stopped in Oct 2010. Afaik, first 1.4 revisions were spotted around March. Even assuming the 1.3 hw revision was stopped from production, assuming *every* 1.3 Focus has been sold, is far fetched. Also, from what I've been reading, people got hw v1.3 as refurbished as well, which also makes sense in the context of unwanted returns.
2. That's unfortunate at best.
3. This goes for all Focuses, regardless of revisions/version etc
4. Refurbished is NOT new.
Also, there are no "issues with individual phones". "Different issues with each phone", yes, possible.
Heating after 15 min talking is definitely abnormal. I've been on conversations for 25 minutes and the phone got warmer, but not hot.
Also, talking is similar to using data connection (3G or WiFi) as voice is still data. I've been using WiFi for hours without getting hot. Warm yes, hot no.
i got my phone 2 days back!its 1.4v!i updated it to mango yesterday night!
hi bhasker
My phone version(firmware) is also 1.4,I can not get mango update(officially or forced) as of today.Are there any major changes(besides custom ringer tones and cut/paste).Some say focus is slow for mango(mutitasking)
Hi, I'm in the US currently with a Samsung Note GT-N7000 that I purchased from Amazon (the phone imei showed that it is from the UK). After about 8 months of use without using custom roms, it seems to have hardbricked through normal usage (At the time of bricking I believe I was deleting some photos in a program called QuickPix when it froze and eventually had to be manually turned off. Then it would struggle booting on the Samsung logo and after a retry, it just would not boot anymore). It is completely unresponsive when you press any of the buttons and won't get recognized when hooked up to the computer. I even tried using new batteries but that did not work. I don't think the Jig will work in my case either.
I called Samsung US and they told me that the phone would have to be covered in the country where the phone was originally manufactured for which is the UK in my case. I was wondering if anyone else have been in my situation where you are in a different country with a phone that needed repairs. Samsung UK requires that you have an address in the UK so it makes it difficult for me to file a claim. Has anyone been able to get Samsung US to take your non-US claim or have found a way to file a claim without a UK address?
Thank you so much.
chumpburger said:
Hi, I'm in the US currently with a Samsung Note GT-N7000 that I purchased from Amazon (the phone imei showed that it is from the UK). After about 8 months of use without using custom roms, it seems to have hardbricked through normal usage (At the time of bricking I believe I was deleting some photos in a program called QuickPix when it froze and eventually had to be manually turned off. Then it would struggle booting on the Samsung logo and after a retry, it just would not boot anymore). It is completely unresponsive when you press any of the buttons and won't get recognized when hooked up to the computer. I even tried using new batteries but that did not work. I don't think the Jig will work in my case either.
I called Samsung US and they told me that the phone would have to be covered in the country where the phone was originally manufactured for which is the UK in my case. I was wondering if anyone else have been in my situation where you are in a different country with a phone that needed repairs. Samsung UK requires that you have an address in the UK so it makes it difficult for me to file a claim. Has anyone been able to get Samsung US to take your non-US claim or have found a way to file a claim without a UK address?
Thank you so much.
Click to expand...
Click to collapse
Excuse me, but doesn't Amazon have the obligation to be the liaison between Samsung and you? I mean, they are no different than if you had bought it from BestBuy. You should be able to contact Amazon, and tell them that your phone broke and you'd like to have it repaired under warranty. I live here in Spain, and I bought something from Amazon Spain but it was imported from the UK. I sent it back and Amazon paid for it to be sent back and everything.
I'd try contacting Amazon, and tell them the same situation. Tell them that you got the phone through them and then it broke, and you went directly to Samsung and they said that they won't honor the warranty as it was imported from Europe. Amazon has an obligation to offer the warranty. Not to mention, Amazon is probably one of the best companies I've ever worked with. Fast responses, fast shipments and awesome service in general.
Give them a try.
Hope I've helped.
First of all was the phone all the time on stock roms ? If yes then please contact or wait to get contacted by entropy512 if the phone is died du to emmc bug. Just hold a few hours I guess
Sent from my GT-N7000 using Tapatalk 2
Braxos said:
First of all was the phone all the time on stock roms ? If yes then please contact or wait to get contacted by entropy512 if the phone is died du to emmc bug. Just hold a few hours I guess
Sent from my GT-N7000 using Tapatalk 2
Click to expand...
Click to collapse
I'd need a lot more details, but:
What exact firmware was it on? What build?
As much as I would like for this to be an example of an eMMC brick on stock, the fact that it occurred when deleting files means that unless Samsung has enabled the "discard" mount option for storage in a new build I am unaware of, it's something else like a bad solder joint.
Entropy512 said:
I'd need a lot more details, but:
What exact firmware was it on? What build?
As much as I would like for this to be an example of an eMMC brick on stock, the fact that it occurred when deleting files means that unless Samsung has enabled the "discard" mount option for storage in a new build I am unaware of, it's something else like a bad solder joint.
Click to expand...
Click to collapse
I had the phone up to date through the samsung / settings / update so whatever the last ICS update was unless there has been a new update within the past 5 days. The last major update, I remember it installed some German apps, latest version of Kies, and made the Note a lot smoother. As I mentioned before, the phone did try to reboot to the samsung logo after it froze but it never was able to boot all the way. I should have stopped at that point but I tried to reboot a couple times and that is when it became unresponsive.
I've had Galaxy Note since February of 2012......Had it replaced three times under warranty through AT&T for same problem. (At least AT&T overnighted the replacement unit got it today)
All the note I had loved to shut off automatically and randomly........
1) Whenever I pickup a call, the phone shuts off (all the time)
2) It reboots by it self inside my pocket
3) It reboots by it self sitting while sitting on my desk
I see a lot of Note user are facing this problem........is there any solution? I've tried couple stuff that was posted on numerous posts.
Also what should I do once my warranty expire? I have 90 days under this refurbish warranty....original phone was till February 2013.... not sure when will it expire.
I've called: AT&T Customer Relation, Customer Service, and Warranty Department as well as Samsung Tech Support. (The only thing I got $25 credit towards my bill)
A Gentleman from Warranty Department told me that he always see this problem.........he sent me a replacement unit immediately and even offered if I wanted to get replaced with Galaxy S3.....unfortunately Note 2 was too new to be replaced......but still I have asked to get Galaxy Note.
Spoke to Customer Relation...what a awful service this guy said "I have Galaxy Note but never have problem" and accusing me for dropping the phone and etc........that the reason I've got $25 credit to my balance. (I could have got more but was too tired to fight for it)
Samsung told me that if I face this issue call Samsung again and they will fix it.. But I will be without a phone for roughly 1 week to 2 week.
What should I do after my warranty expire?
Honestly, i do believe most of us do not having this problem if on ics or gb stock rom.
Do you check with samsung service centre what they did to repaired or solve your problem?
Did samsung change any hardware? Or either update your software only?
If samsung only update your software, it might be hardware problem. In other way, if samsung did change your hardware only, it might related to kernel/rom problem.
If samsung did both. Just go there again and request new handset.
Keep all the repair receipt as record. If samsung refuse to replace new handset when problem still exist. You might need all this record as proof for complaining to consumer body.
Sent from my GT-N7000 using xda premium
lee yun khong said:
Honestly, i do believe most of us do not having this problem if on ics or gb stock rom.
Do you check with samsung service centre what they did to repaired or solve your problem?
Did samsung change any hardware? Or either update your software only?
If samsung only update your software, it might be hardware problem. In other way, if samsung did change your hardware only, it might related to kernel/rom problem.
If samsung did both. Just go there again and request new handset.
Keep all the repair receipt as record. If samsung refuse to replace new handset when problem still exist. You might need all this record as proof for complaining to consumer body.
Sent from my GT-N7000 using xda premium
Click to expand...
Click to collapse
Samsung did not repair or replace anything on my Galaxy Note.
ATT replaced my phone with their refurbish one all three times.
I might send it to Samsung next time I have this problem.......
thank you
if its random reboots, its worth trying a different battery
lol there is something you are doing that is wrong. That or the shop you go to has given you the same phone unfixed back.
eliminate if its an app issue by unstakking the app you are installing.
update your phone throught Kies. etc etc etc
The problem with getting a replacement is that it will be a refurb. probably with a load of problems the same as yours that don't show in a quick test. If a load of pple hand phones back wigh this they probably just turn them round.
I may be just cynical...
from the man hiding in your attic....
maybe Note 1 is bad luck? How about a Note 2 subsidized for a little extra? A nexus 4? s3? HTC One X+? LG Optimus G?
i'm sorry about your phone rebooting. best of luck and happy holidays!
Never experienced any sich thing on my note since feb 2012. On stock 4.0.4 lr8
Sent from my GT-N7000 using xda app-developers app
i have used my galnote about 7 or 8 month right now, and i have been flash so many rom or kernel, but i never meet ur problem mate, i'm sorry to hear that, hopefully ur note can get the replace one, the new one, not the refurb one.. happy holiday, and marry christmas
Just got the device. I had planned on flashing a combination of firmware to enable the fingerprint sensor AND keep T-mobile wifi calling/vo-lte functional before later rooting it. At this point however I have just turned it on to make sure it works and verify wifi calling works.
To my surprise the fingerprint sensor is working out of the box. Can you think of any reason why this would occur?
Obviously I was not surprised at all that i can't seem to enable wifi calling or vo-lte. Does this mean I have an international firmware flashed right out of the box?
POMF2K said:
Just got the device. I had planned on flashing a combination of firmware to enable the fingerprint sensor AND keep T-mobile wifi calling/vo-lte functional before later rooting it. At this point however I have just turned it on to make sure it works and verify wifi calling works.
To my surprise the fingerprint sensor is working out of the box. Can you think of any reason why this would occur?
Obviously I was not surprised at all that i can't seem to enable wifi calling or vo-lte. Does this mean I have an international firmware flashed right out of the box?
Click to expand...
Click to collapse
Maybe you didn't receive a US device or were sold a used device. Was the box sealed? Was is purchased directly from Amazon and not supplied by a third-party seller? From what I can tell Amazon itself does not seem to be selling those, only selling copies supplied by third-parties.
If box was not sealed, I'd say chances of it being a new phone are unlikely. Maybe like-new refurbished/used. That's very common.
I thought that was odd. The box wasn't sealed. Got it for 399 but it didn't say it was refurbished.
Does this mean battery life will be be garbage? That's my biggest fear with used. I baby my batteries.
I'm gonna reflash the firmware but if I can't get it to work I'm going to have them send me another.
New XZ1 Compact US Warranty/Latin American Firmware
So I checked the seller listing. Claims that it is "new" and "us warranty."
I've contacted Sony to see if they can give me any information on the device. I was hoping I could tell if it was refurbished based on the IMEI but doesn't look like that's possible.
I've reached out to the seller to see what they say and give them the opportunity to make it right.
However I did some digging with the secret phone codes... to find the firmware cda number. I cross referenced it with xperifirm. Turns out it's a generic latin american firmware. I'm trying to give the seller the benefit of the doubt, but I can't fathom any reason latin american firmware should be present on a new us warrantied device.
I'm going to wait to see what they say. It's killing me because I want to start customizing it.
POMF2K said:
So I checked the seller listing. Claims that it is "new" and "us warranty."
I've contacted Sony to see if they can give me any information on the device. I was hoping I could tell if it was refurbished based on the IMEI but doesn't look like that's possible.
I've reached out to the seller to see what they say and give them the opportunity to make it right.
However I did some digging with the secret phone codes... to find the firmware cda number. I cross referenced it with xperifirm. Turns out it's a generic latin american firmware. I'm trying to give the seller the benefit of the doubt, but I can't fathom any reason latin american firmware should be present on a new us warrantied device.
I'm going to wait to see what they say. It's killing me because I want to start customizing it.
Click to expand...
Click to collapse
I think I may have bought from the same seller you have. Did you return the phone or did you do something else? I called Sony too but from what they are telling me if i understood them right, If i change the latin american firmware to US firmware, I might lose my warranty.
whatsadophone said:
I think I may have bought from the same seller you have. Did you return the phone or did you do something else? I called Sony too but from what they are telling me if i understood them right, If i change the latin american firmware to US firmware, I might lose my warranty.
Click to expand...
Click to collapse
Likely you won't have any warranty anyway as it isn't a US based device. Who knows?
I kept it anyway since I can't seem to find a new US device for a good price. I'm not pleased with that company though. I wanted them to send me a guaranteed new model since it came unsealed, with the warranty expiring before a year past my purchase date, and since I talked to sony and named they might have the IMEI logged. But they wanted me to first return the device and then they'd send out a new one. Had that happen too many times and then there is no replacement. What really upset me was that they fully acknowledged they are selling Non-US models but never changed the listing and would not give a discount for the less than authentic product.
I notified Amazon of the fraudulent ad. I doubt it will do anything. Perhaps you should do the same.
My thought about warranty is you could always play dumb with Sony and then the company you bought it from might actually be liable since they sold it as a US warrantied device. I wouldn't hold my breath though. In my case I'm going to unlock the bootloader, root it, etc so the chances of me sending it to Sony are very slim.
Do you ever notice how the manufacturer is always careful to say that you "Might lose your warranty"?
I always interpret that as it is probable that you will be denied a warranty claim until you get really angry with them and only then do you get what you deserve at the expense of your blood pressure rising excessively and causing the support rep to hate his/her job even more.
Eh, I got the same device from an Amazon reseller back in April. It was the Mexican firmware and all I had to do was change the language. FPS worked great out of the box so I didn't complain. The battery still works great to this day, and it was a flawlessly new device when it was delivered.
In late 2017 I flashed an X Compact to the UK firmware when I bought it used last year. Days later a portion of the screen died exactly one week before the warranty ended. I called up Sony to get an RMA # and after going through their diagnostics process all they asked was where I purchased the device from. I just said "Best Buy" and no other questions were asked, they gave me an RMA. I sent them the UK-flashed X Compact, they simply re-flashed it to the US firmware and fixed the screen so it worked like new.
I was pleased Sony didn't try to weasel out of fixing it, even though they could have argued their case. Definitely did NOT have that experience with LG when my US-bought Nexus 5 broke under warranty.
POMF2K said:
Likely you won't have any warranty anyway as it isn't a US based device. Who knows?
I kept it anyway since I can't seem to find a new US device for a good price. I'm not pleased with that company though. I wanted them to send me a guaranteed new model since it came unsealed, with the warranty expiring before a year past my purchase date, and since I talked to sony and named they might have the IMEI logged. But they wanted me to first return the device and then they'd send out a new one. Had that happen too many times and then there is no replacement. What really upset me was that they fully acknowledged they are selling Non-US models but never changed the listing and would not give a discount for the less than authentic product.
I notified Amazon of the fraudulent ad. I doubt it will do anything. Perhaps you should do the same.
My thought about warranty is you could always play dumb with Sony and then the company you bought it from might actually be liable since they sold it as a US warrantied device. I wouldn't hold my breath though. In my case I'm going to unlock the bootloader, root it, etc so the chances of me sending it to Sony are very slim.
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That's a bit annoying. Anyway, I'll report the seller too. I mean the phone looks like it's working great but because of the price, it's kinda annoying me a bit that I paid that price for a non brand new phone. I mean if they refund me a little bit, i think i'd be okay with it. They even emailed me back before I bought it saying that it does have US Warranty.
Also can anyone confirm if I change the firmware to the US firmware that doing that doesn't really remove the warranty? I mean i'm not rooting it or anything yet. Also, if I use like a UK firmware, would T-Mobile VoLTE and Wifi Calling work so that I can keep the fingerprint scanner?
whatsadophone said:
Also can anyone confirm if I change the firmware to the US firmware that doing that doesn't really remove the warranty?
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No one here can confirm it, only provide anecdotal evidence. My post above says Sony will still honor the warranty