Hi,
So I was wondering if this is normal, because I seriously doubt it. I'm considering just buying a new phone because so many random small problems have popped up with this P9. If it helps, it is the EVA-L19C20B150. I have checked for updates via the settings app, as well as the hicare app, and it just says the current version is up to date or that there are no updates. I have also tried updating via the SD card, and it said it was successful, but nothing happened, the version didn't change. I have also factory reset my phone. Any ideas? If not, I guess I'm looking at buying the latest Pixel or iPhone next month.
Thanks!
Related
My girlfriend just got a Moto X from the holiday sale last week. She bought an AT&T branded devices so she could use it on Straight Talk.
It works fine on the network, but the OTA updates would just not work at ALL. Every time it wanted to update, it would ask to be on the wi-fi network, which it already was. And if we ever got a progress bar, it just said "Will Resume when on Wi-Fi" and showed a 0% progress for over an hour.
Motorola support was utterly useless, they hung up on us, TWICE, after 2+ hours of phone calls, and the third time the level two technician, who we were told could force the update, told us we could factory reset the phone to make it work.
After THAT failed, he told us we could just mail it back to Motorola and they'd install the update themselves. At that point I just used RSD Lite to flash the 4.4 stock firmware, because it was much faster than waiting two weeks for the same thing. Now I'm not sure if the OTA updates are working still, but she's been unable to download the new boot services or active notifications apps, which makes me thing there are still problems with it.
Anyone else have these issues with OTA updates? Specifically with the AT&T variant?
Anything would be helpful!
I am having the same problem on an AT&T model purchased from the holiday sale. I tried the factory reset suggestion and that didn't work. I am actually on the phone with level two support right now hoping for a solution. I will post a follow up if anything works to resolve this issue.
I updated two Moto X's to 4.4 with no problems at the beginning of the month, but I had this same issue this past weekend when my latest Moto X arrived and I tried to update it. I finally got the update to download by tethering to my other phone instead of using my home Wi-Fi. Sucked that it used my AT&T data, but at least it worked. I researched it a bit and apparently some Motorola Android phones have had this issue before. Others said it will eventually download if you just leave it, but it could take a while. Pretty sure it's an issue with Motorola's update servers because a bunch of people will report it at once and factory resetting doesn't help.
I haven't had this issue but you can always just download the OTA manually and sideload it with adb.
Sent from my Moto X
gtg465x said:
I updated two Moto X's to 4.4 with no problems at the beginning of the month, but I had this same issue this past weekend when my latest Moto X arrived and I tried to update it. I finally got the update to download by tethering to my other phone instead of using my home Wi-Fi. Sucked that it used my AT&T data, but at least it worked. I researched it a bit and apparently some Motorola Android phones have had this issue before. Others said it will eventually download if you just leave it, but it could take a while. Pretty sure it's an issue with Motorola's update servers because a bunch of people will report it at once and factory resetting doesn't help.
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Click to collapse
Okay, as much as it sucks, it's somewhat comforting to hear that others are having the issue as well.
Since it was new out of box, and all Moto Support wanted to do was install it at their factory, we just used RSD Lite and pushed the 4.4 factory image.
_MetalHead_ said:
I haven't had this issue but you can always just download the OTA manually and sideload it with adb.
Sent from my Moto X
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Click to collapse
We just wound up flashing the 4.4 Factory Image from RSD Lite in the end. Is there a good repo for OTA zips for ATT though? I found one for an earlier update listed here in XDA (the one that brought some camera fixes), but I couldn't find any other stock OTA zips that could be applied via stock recovery outside of that one.
soxfan37 said:
I am having the same problem on an AT&T model purchased from the holiday sale. I tried the factory reset suggestion and that didn't work. I am actually on the phone with level two support right now hoping for a solution. I will post a follow up if anything works to resolve this issue.
Click to expand...
Click to collapse
If support doesn't help (they were pretty sucky towards us), you can use RSD Lite to apply the factory 4.4 image to the phone without any modifications
Tmobile version not updating either
I have the Tmobile variant. Its not taking the update either. Two different ways its prompting and not working. The first is I have a notification that the update will begin when I'm on wifi. I'm on wifi and it never starts. After reboot, I check the 'about phone', --system updates. "It tells me an update is currently being downloaded. You will be notified when the download is complete."
Waiting and waiting.....
After my second call yesterday, level two escalated me to level three. They called me this morning, (they don't take incoming calls) and the rep pushed the update to my phone. It took about 10 minutes and then the update started downloading. After a reboot I was then able to download the kitkat update. So now all is well. One of the reps at level two said he tried pushing the update to me (on Monday) but it didn't work. I guess level three has more power. Anyway, it did resolve my issue.
Good luck to the rest of you with this problem and Happy Holidays to the community.
My wife took her phone to work and connected to wifi there...update came through. I'm guessing either motorola servers cleared up, or needed a different wifi...but either way, resolved.
FYI, I am a new Android user.
Two weeks ago I got the Nexus 6 from T-Mobile. When I first got the phone there were no updates available for the phone. And I know at that time only version 5.0.1 was out, and it won't update that. And since then I haven't received an update for the phone. When version 5.1 was release I was excited to update. The phone tells me that my phone is up to date every time I check it throughout the day. My phone is still running version 5.0.
I did see that the update(5.1) was available when I erased my phone. I had no accounts signed in to the phone and I prevented anything to update except 5.1, but it went away and never downloaded.
I have forced stopped "Google Services Framework" multiple times and deleted the information, restarted the phone, and still no update.
I have called T-Mobile tech support to get help from them and they sent me a new phone, and still no luck.
What can I do to get the update? Is it possible that the SIM card I am using is from my iPhone 6 is preventing this?
I see that everyone is downloading updates and side loading them, but all the guides are pretty vague. I am on a Macbook so I don't understand the commands, but I do know how to use the terminal. I would like to stay away from side loading because my lack of experience.
Just be patient
The update comes out in waves, some get it later then others. You'll get it eventually
First, look here:
http://www.droid-life.com/2013/11/2...or-updates-on-nexus-devices-isnt-helping-you/
Also, try pulling out your Sim card and rebooting the phone. Let it sit without Sim and see if update returns.
I realize that this question has likely been answered here a few times, but I've read so many different answers that I'm second guessing myself.
I imported a P20 pro to the US to use on AT&T. I'm very glad that I did. It's a great phone and I've really had no issues with it whatsoever.
The model I have was an unlocked model bought through ebay and is a CLT-L29. EMUI version is 8.1.0. Build number is CLT-L29 8.1.0.121(C605)
I simply don't know where to start with updating to the latest firmware. The OTA update feature won't work on this phone.
I have firmware finder installed. I can see that updates exist for this thing. However, I don't know for sure how I download and install the update.
The methods I have read seem quite involved, which seems odd to me. It seems I should be able to download the appropriate file, stick it in a folder on my phone, reboot the thing while holding down a combination of buttons and boom...updated phone. Is this not the case for me? It always went this way for me in the past!
Please....even though I'm really really not an idiot, I need you to assume that I am and explain this to me.
I'm curious about this too. I'm also in the US on AT&T, but my device was on 128 out of the box. I'm hoping we get OTA updates when our device region gets them.
I was wondering, last month, how\when\if I'd get EMUI 9, since I bought my phone from eBay, from the UK, and it was locked to EE. I got it unlocked. (I live in Ireland).
I have been checking Hi Care, and the System Update, every so often, wondering where it would appear.
I checked Hi Care today and there was nothing, then I checked System Update in settings and there it was. Currently downloading.
I was kind of under the impression that Hi Care would have the update first, that it'd come straight from Huawei; And that System Update would give me the update from my current mobile provider. Can anyone confirm is this is supposed to be the case?
I'm still not clear on who exactly the update came from, but at least it's finally here..
I'm getting nagged to update my software even though I've disabled updates for the Motorola updates service, and disabled automatic updates in developer options. I'm currently running stock Oreo, and have been getting these every 24 hours or so, sometimes more.
I'm fine with taking the security updates, but I really don't want to upgrade to Pie. So much so that I exchanged the first X4 I had just so I could stay on the older update with a locked bootloader. My main concern is that I accidentally updated already, because they eventually take away the option to be reminded later instead. At this point I think I know how to avoid consenting to the update, but it would be nice if this annoyance was gone for good.
nguinn said:
I'm getting nagged to update my software even though I've disabled updates for the Motorola updates service, and disabled automatic updates in developer options. I'm currently running stock Oreo, and have been getting these every 24 hours or so, sometimes more.
I'm fine with taking the security updates, but I really don't want to upgrade to Pie. So much so that I exchanged the first X4 I had just so I could stay on the older update with a locked bootloader. My main concern is that I accidentally updated already, because they eventually take away the option to be reminded later instead. At this point I think I know how to avoid consenting to the update, but it would be nice if this annoyance was gone for good.
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I had the exact same problem with the three moto x4 Amazon Prime versions. I contacted Amazon and Motorola - both told me there was no way to stop the update notices. I even explored app lockers hoping to find one that would let me lock the update notice app - no luck.
I finally gave up, purchased three moto x4 Android one versions (they are rootable) on sale at Best Buy, rooted them, then disabled the Motorola update service. No more update notices.
nogods said:
I had the exact same problem with the three moto x4 Amazon Prime versions. I contacted Amazon and Motorola - both told me there was no way to stop the update notices. I even explored app lockers hoping to find one that would let me lock the update notice app - no luck.
I finally gave up, purchased three moto x4 Android one versions (they are rootable) on sale at Best Buy, rooted them, then disabled the Motorola update service. No more update notices.
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I see, I was afraid of that. I should have mentioned that I have the Android one version, but I was hoping not to have to root it. I play Pokemon GO sometimes, and it doesn't like it when your device is rooted, even using the method that's supposed to hide it.
Has anyone had any luck breaking OTA updates, possibly by flashing a slightly modified version of stock software? I was hoping to stay stock because that's usually best for the camera, but Gcam should get around that, right?
nguinn, just use magisk. i play PoGo also. use the X4 to GPS spoof for regional exclusives. works great. reddit.com/r/pokemongospoofing has a great tutorial on how to root your phone to make pokemon go not be able to see it.