Note 8 restart Issues. (randomly and on youtube 1080p60fps) - Samsung Galaxy Note 8 Questions and Answers

Hey,
I just got my Note 8 in germany and i was experience some random reboot issues with my phone when using it in no special way.
First of all i thought it might have been due to using the pixel 2 launcher but then I found out that its happening everytime i try to play a 1080p60fps video.
I also experienced having troubles with green artefacts when watching some videos on youtube.
I tried watching in safe mode and with sdcard in and out and its still happening.
Is this a common issue with the note 8 or do i possibly have a Note 8 with a hardware problem?
Thanks for help!
edit: when on performance mode its doing a little better. it takes a little bit to reboot but still no way of actually watching the video due to the artefacts

Exchange your device, artifacts and random reboot on different workloads, means there is a malfunction

Related

All Flash video has subtle flickering = render problem ?

I hope I am not the only one with this problem, cause I suspect it must be a software/render problem with android mediaplayer/web browser. On all flash videos I get close to transparent greyish/blackish flickering, it is kind of subtle but very irritating, and it does not look very beautiful... I wonder is there any way to fix this problem ? I think I did read somewhere the problem is that screen is 24 bit...and android is 16 bit but yeah I certainly hope there is a solution, and that is not a hardware problem...
I can for instance tell you, the brightness lightness samsung video does not have this kind of flicker...
What are the sites your viewing?
for instance youtube,.
No flickering here. Youtube, engadget, embedded videos all play smoothly at 480p-1080p. Try updating your firmware to a newer.
This sounds like the problem I'm having. Flash videos play smoothly but the top half the screen has a very annoying flicker.
It happens in all flash videos, in all browsers. Other file types play without any problem though so it's very strange
Hey! My first post here on XDA! Just got my Note and I have the same problem as described above.
The strange thing is that the flicker on the right side (or top side if in horizontal mode), is really noticeable in lower resolutions up to 720p, but nonexistent in 1080p!?
For example, watch the first 15 sec on the Cars 2 trailer in 720 p. and see if you got it.
[I can't post a link as a new user apparently, but Google it.]
Do you guys think it is a software related issue that probaly can get fixed or should I return the phone?
Please give me some advice!
Same problem.. Does someone know what to do about it?

[Q] Video Playback Issue

Hey guys, need a bit of help...
Been using the Z a few days now, and I'm having 2 issues...
WiFi and Bluetooth won't work together at the same time, one knocks the other off whenever I'm browsing and listening to music on my Bluetooth stereo... In the ratio of about 5:1 for WiFi:Bluetooth like...
That's one issue that's a little annoying.
Another is that video playback over WiFi is broken... If I load up a video on the YouTube app, depending on video length, the video normally freezes around the 40 second mark. If I load a video up in my browser, more of the video will load, but never the full video, could freeze 3 minutes in, 5 seconds in, but never fails to freeze.
I've reverted to stock YouTube app, cleared cache, didn't solve a sausage.
I haven't gotten to the end of a single video since I bought the device.
EDIT: Above issue is most likelyan android wide YouTube issue, if the comments on Play are anything to go by.
And that's on top of the Bluetooth/WiFi clashing that I mentioned above.
Not what I expect from a quad core device with 2GB ram like! Any ideas? Faulty handset? Factory reset? Return the handset? I've never rooted or used custom firmware ;so don't really know how to go about it, open to any suggestions to get the best out of the hardware...
Thanks in advance guys.
WiFi/Bluetooth issue
Seems the YouTube issue is an android wide issue, sorry for bringing it up.
Just leaves the Bluetooth/WiFi clashing issue where they keep knocking each other off while they're both being used.

YouTube audio out of sync / simple games lagging & other issues

Greetings XDA users! As you can see, this is my first post on this forum. I have registered here in order to get some answers from other users of the HTC One concerning some problems that I have experienced. I have been using the device since more than a week now, and these are the issues I've come across so far, so please let me know which ones of these you are experiencing as well:
1. YouTube audio / video out of sync
I noticed this the first time I used YouTube on my HTC One. Lip sync simply looked horrible while watching some videos. To test if you have this issue as well, you should try something like this video where it can clearly be seen in action: Link (Since I cannot post links due to below 10 post count, simply search YouTube for "BBC HD audio sync test")
2. Simple games lag / do not play smoothly
The first game I tried on my HTC One was Doodle Jump. It's a very simple game, and before purchasing the One, I have read about other recent HTC smartphones having problems with such simple games because some HTC devices don't know how to properly use their GPU/CPU in situations where games don't have high demands. If this is still the case with the HTC One, and not just some issue with my own, it is simply unacceptable. After all, a new flagship smartphone should not have any issues when playing the most simple of games that any old android smartphone can do perfectly.
Note: I have already tried to cure both of these problems by doing it with / without power savings enabled. I have also tried with / without Beats, Bluetooth, NFC and so on. Nothing helps.
Please let me know if you are experiencing these two issues on your HTC One as well.
Other issues and annoyances I have noticed, that come to mind right now:
3. Blinkfeed share bar at the bottom of the screen is very annoying, and apparently can't be removed at all. It's doubly annoying because sometimes you can hit this bar when trying to use the back button.
4. 3-dot-menu bar at the bottom of the screen in some apps. There even used to be a built-in feature in the setting menu to get rid of this, but HTC seems to have removed this in the final software versions, for questionable reasons.
5. Video camera settings such as 60-FPS-HD or slow motion keep resetting themselves each time the screen gets locked and go back to "Normal".
6. Audio issues (cracks / pops) when using YouTube (maybe other apps as well). This happens especially often with Beats turned on, but I have also heard it happening with Beats off.
7. Odd volume jump that happens around 80% volume when increasing volume while streaming music via Bluetooth. (Volume actually goes down instead of up, and the next step after this sounds much louder than just 2 "clicks" more.)
8. Wifi reception gets a lot worse when covering the upper side of the device with my hand. And by covering I mean holding it normally in landscape orientation, I'm not intentionally trying to smother the signal. This is quite noticeable in areas where the signal is not that strong to begin with, as I've experienced multiple times that I've choked my wifi signal by simply holding it that way to watch some YouTube videos. The wifi bar can jump from 2-3 bars to just the dot by doing this.
I am rather disappointed to see this thread buried on page 3 already without any replies at all. All I asked for is a simple yes-or-no answer if your device also exhibits un-synchronous YouTube playback and/or unsmooth Doodle Jump gameplay.
So I guess this either means that I am the only one experiencing these problems and should promptly return my phone to get a properly working One, or it means people here simply do not notice these problems or accept to overlook them.
(By the way, the Bluetooth volume oddity seems to have been a randomly caused bug, as it was working fine again this afternoon)
I'm having the same issue with YouTube. It's basically unusable, the sound and lip sync gets progressively worse. Tried wiping the app data, re-installing YouTube, disabling Beats. Still no luck, this is the only beef I have with an otherwise excellent bit of tech. I tried the test videos and it looked spot on.
If I watch the same videos on my Asus Infinity there is no problem, so it's definitely the phone. I'm pretty much out of ideas.
YouTube audio / video out of sync
is indeed very horrible.....
ive never experienced anything like that, are you guys running stock rom?
For me, it's everything BUT YouTube. Games, apps, anything, there's about a 1/4 second delay between the on-screen action and when I hear the accompanying sound. Audio sync is one of my pet peeves, so this drives me absolutely crazy. I can only assume there's some kind of processing going on with the audio that's causing it, but damned if I can figure out what it is. The only audio switch I've seen to turn stuff on and off is Beats, and that has no effect on the latency.
I'm running stock ROM. Friend of mine with a ROMd unit says his doesn't do it.
I'm also having issues with the YouTube...
Sent from my LG-P768 using xda app-developers app
So is there no solution? I'm have the same problem...
Sent from my HTCONE using Tapatalk 4

Redmi Note 9 4/128 Global 1080p/720p 60fps stuttering

I have had this phone for a few months now and Youtube videos started stuttering when set on 1080p/720p 60fps (it stutters for a bit then it goes away and it comes back after some time), same thing happens with Chrome except the whole phone stutters constantly. I tried clearing the cache, I tried enabling Disable HW Overlay, I tried using YouTube Vanced and it still stutters. I don't what else to do and I don't want to reset the phone to factory since I have a lot of stuff on it which will take a lot of time to back up.
Same thing here.its even worse if you're used to 1.5 or 1.75x speed. It's like frameskipping/framedropping. I don't know if there's a workaround?
Although I think it's the phone processor not being fast enough. On my good old Samsung Galaxy note 9 it's as smooth as it gets
Same.
Does anybody know a fix?
Yeah, it also happened with my Poco M2 6/128 when I was on MIUI 12.5.6, then I installed a custom rom (Project Elixir 1.8 based on Android 12) and now I don't get any stutters or frame drops during 60fps videos anymore. So, I believe MIUI is at fault here.
Custom roms (a12) dont fix the problem for me.

Question 5a with 5g overheating issue!

My 2 day old, 5a with 5g just overheated. I have no case on it and it wasn't charging at the time. I was in a FBM video call and at about the 30 minute mark, I got the overheating warning. A few minutes later, the phone froze for about 60 seconds and then resumed. The phone was very hot to the touch! Ironically it was propped up against a laptop screen that was in hibernation mode and there is a table fan approximately 8 inches from the device blowing directly at it.
I reported it to Google Support and 1st level was very understanding. 2nd level told me to try some tips that he would send me because I was probably just overusing it. I told him I was using it exactly the same way I used my 2xl, but that didn't seem to make a difference.
I'll keep this updated as I continue to use my new "hot" phone.
Interesting. There's a known issue with recording 4K video, but this is the first time I've heard of an issue just streaming video.
Keep us updated for sure.
I have not tried the video recording at 4K...but I have been streaming YouTube videos and no overheating for me. YMMV
I have experienced the overheating issue while using video recording at 60 fps 4k. The phone didn't seem warm at all though so here's hoping it's just a software fix Google can implement.
If anyone can reliably reproduce the error, would you want to run some testing to see if the option for "Store videos efficiently
Use H.265/HEVC format" makes it better or worse?
I only had a heat issue when I first started my 5a, and it was installing all my apps in the background. Building the cache is notorious for its CPU use, so I can't say I'm surprised by overheating then. I've done a couple 5 minute 4k 60 videos without overheating since then.
I noticed the same thing today on my new Pixel 5a. Wasn't doing anything other than participating in a Whatsapp video call and browsing text messages.
I do have a Spigen case but the ambient temperature was low 70's inside.
This could be concerning...
luciferin said:
If anyone can reliably reproduce the error, would you want to run some testing to see if the option for "Store videos efficiently
Use H.265/HEVC format" makes it better or worse?
I only had a heat issue when I first started my 5a, and it was installing all my apps in the background. Building the cache is notorious for its CPU use, so I can't say I'm surprised by overheating then. I've done a couple 5 minute 4k 60 videos without overheating since then.
Click to expand...
Click to collapse
I had a similar heat issue when setting up my phone the first time as well. It was when I was just going through the setup, and transferring everything from old phone to the new one. I, unlike you, have never experienced the heat build up, that occured with this phone, on any other phone in my many years of flashing ROMs and setting up phones (unless I was flashing it multiple times due to issues). So, this post does leave me a bit concerned....
I hope once I get my case that this doesn't start occurring for me.
I have experienced the video camera causing the over heating. It appears that any app using built in video recorder will produce the heat. Google camera, Duo, … Zoom. I did a little searching before checking here on xda.
Google admits that the issue is with the 60 bpf 4k recording that is the cause. And of course they do not have a fix available at this time.
I was hoping to find a way to lower the setting to 30 bpf but I cannot locate a way to change the setting. Can anyone help with that please? Or is it possible to install a different camera from the play store with custom video settings, and set that as default for all video?
Edit: I use the system wide dark mode, so I didn't see the camera drop down arrow which opens the settings popup. Open the camera, select video mode, touch the drop down arrow at the very top center of screen. The default setting for Frames/Sec is Auto. The other 2 options are 30 bfs and 60 bfs. Select 30 bfs. Touch outside the popup to dismiss.
I left the resolution at Full HD which is the default. Most users report the issue is while using 60 bfs at 4k.
My wife, who is traveling in another section of the country, also reports over heating. She was not actively using any app when the heating issue occurred. After rebooting the device she saw that the WebEx Meet app was attempting to connect in the background. A persistent silent notification was displayed in the notification tray. This app was one of many that she had transferred from her old device to her 5a during the initial setup process. I told her to uninstall that app. Then review all apps and remove any not needed. Probably should do the same as I have not looked at which of them may also be outdated and needlessly using system resources.
Grr, time for an update. I've had the overheat warnings every few days, but no noticeable effects from it. Until today!
I was in a long video call, maybe an hour or so and got the warning. Shortly after that, the phone shutdown. It was not charging at the time, battery was at 51%
I contacted support and they listened to my complaint and asked all the same questions as last time... except for the new question to confirm that I bought it from the US Google Store (I did of course, but not sure why they would ask that). They said a specialist will contact me via email within 2 days.
Having this issue as well. Shut down the phone for 10m and still got the issue when I powered on.
Crazy
I had a 5a for about 2 wks. I was in Facebook video chat for about 15min when overheated and dropped internet connection. I was holding phone in hand parked in car 80 degree day. I had one day left to return it, so I rma'd it. No way to report hardware problem as reason for return. Charged me $35 restocking fee. I loved the phone, but they need to solve this. If they fix it, I may buy again.
The phone overheating at all is unacceptable. I've never even personally seen/felt a phone "overheat". That's crazy.
Obviously some kind of defect that google will ignore for 1 year as per protocol.
I've only had my 5a 3 days so far but mine has yet to overheat. And I'm a heavy user. Now my OnePlus n10 after the android 11 update would overheat multiple times a day, sometimes when just sending a text. When it was on Android 10 it never overheated.
Im starting to have those issues too. I cant record for more than 1 minute sometimes
Was this solved in the new update? I havent updated due to root, so just wondering.
Thanks
Deadmau-five said:
Was this solved in the new update? I havent updated due to root, so just wondering.
Thanks
Click to expand...
Click to collapse
No, I still can't record for over about 30 seconds to a minute
Unfortunately no... I'm still getting the overheating after the update.
This happened to me initially, like one user mentioned, when I got the phone and it was building the cache. More recently this happened to me while on a Caribbean vacation to Anguilla; was using the phone for pictures outside. It never got hot enough for a general overheat error, just always warning me that the camera was too hot and flash was disabled, or at one point camera was too hot when I was taking video and said the video could be unstable. I was filming in 1080/60. Switched to 1080/30 and it was ok. I have a Spigen Tough Armor case, so I wasn't surprised at that.
UPDATE: The phone finally died. I had been receiving the overheating issue about once a week since the beginning. Google support didn't care. Now, while I'm travelling in a foreign country, the phone died.
I called support and they said as a 1 time deal, they will replace it free of charge. However they only ship to the US and I have to send back this one in 14 days. That is an issue because mail from here takes months sometimes to reach the states. I"m not due back in the states until this summer.
WORST part: the password safe app that I use on my phone unlocks with my fingerprint. Never requires the actual password, so SHAME ON ME, I forgot that password. I have the password app on my laptop and it has current info, but I can't access it because I don't remember the actual password. :-(
PSA: use your actual password from time to time to ensure you don't forget key passwords!

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