Related
I've seen this issue come up several times lately. Unfortunately I don't know the cause or have a solution, but I do want to see if we can figure it out together.
I tend to have very good luck with calls and signal holding on the 2.X ROMs. I've dropped a couple calls over the last few months, but that's generally signal related.
One thing I suspect, but have yet to confirm, is that either ActiveSync or other network app is trying to create a data connection and the phone is obliging, knocking down the voice call as a result. It *shouldn't* behave that way, so I'm just guessing based on a few quick observations, but it might be something to look into. I don't know how much control the OS can give to apps when it comes to forcing a data connection at the expense of voice (should probably be none), but maybe there's some badly behaved apps out there.
I'm just throwing ideas out so we can work towards a solution.
EDIT:
I should probably clarify that I'm talking about a problem of dropped calls happening at seemingly regular intervals, not dropped calls due to poor signal strength.
I have to completly agree...my favorite rom was on of the first summy rommy's but as always i kept going to the newer ones as i have no self control. I was getting a ton of dropped calls I thought i was hiitting the end button with my cheek it was so bad. I have been running the new dopod 2.21.13.1 WWE and it has been flawless, it get about 28 mg of program after clean install. I have had just about every damn rom on my phone and this works well. I don't do the extended rom, i just use a autorun i made with all my apps i normally use, maybe give it a try, it could also be dumb luck, but i have yet to have a single dropped call, and i do sales in Las Vegas to the hotels and I get reception in elevators and in basements I never used to. You are the expert, let me know. ****Warning this post is 100% personal experiince, and absolutly no expertise except experience screwing up my device and late nights running stupid benchmarks for hours to see if I can get it a wee bit faster. Stafford out
well i'll say this, everytime it happened, it lokked like it was going into flight mode each time, then going out and back to normal a few seconds or so later. i flashed with the cooked a2dp rom, and left everything stock, it hasn't happened since.
I haven't seen it at all on the stock Qtek AKU2 rom. It seems odd that a re-flashing process seems to correct this since the base rom is the same. You'd think customizations may be the underlying cause but then everybody should be experiencing the issue.
i was having the same issue too, so i was thinking maybe it was the radio rom. i downgraded the radio rom to 1.13 and i've been testing it out so far. The last two days i've been okay with no dropped calls though i have not made any very long calls yet to fully test it out. i will keep u guys posted.
Well Summiter, for what its worth, I have an 8125 and I'm running that Cingular_RUU_WIZARD_217_AKU2_WWE.exe ROM you released. Radio version 2.07.10.
My results have been absolutely phenomenal. Not only is the device rock solid at clock speeds in excess of 270 MHz, but the battery lasts incredibly long and I have had zero dropped calls in over 2 weeks of use within a 50 mile radius.
Even though this ROM doesn't have your A2DP cab I quite frankly don't care, I'm going to have to think long and hard before I use any other ROM version, official or not.
Edit: I should also note that I'm using Direct Push which means I'm on a constant EDGE/GPRS connection. Even though I've been running this for around a week now, it has had no noticeable effects on my ability to receive or make phone calls. My sole issue with Direct Push was a lockup that would occur when I enabled WiFi, but changing the WiFi registry key "ResetOnResume" to 0 has fixed this.
just an update. i downgraded to 1.13 radio rom and direct push and all calls are fine now. I think i will leave it with this radio since everything is working great now.
Happened during Active Sync
Saw it with my own eyes! On the phone with our PM through BT800 this afternoon and was looking at the screen when Active Sync kicked in and the call immediately droped. (But I did get an email for a good price on Viagara!)
Running: MSVC, SPB Pocket Plus & push email from Exchange
For those folks that changed to a 1.X radio version, I'd like to know if your issue has been completely resolved, or if it's only improved to some degree.
I think the AS activity when a call drops may be because it opens a data connection the millisecond the radio has closed voice (when dropped for other reasons). In other words, the appearance of AS or other data activity actually forcing the voice call to drop is misleading.
If I experienced dropped calls on any significant basis I'd test more of this myself...but (un)fortunately I don't drop calls more than once a week, if that. So..I have to depend on you poor saps who can't hold a voice call to attempt to resolve. >: )
i thought it had resolved completely but i had my first dropped call last night with the same problem looking down and seeing that it dropped the call...tried to establish gprs(edge) and then went in and out of flight mode. the 1.3 seemed to have fixed it a little but not completely. with the new radio i was dropping calls within 4 mins of a call. with the new radio rom i have the only one dropped call 45 min into my call. I probably would have dropped 3 or 4 times before. I don't know what else to do to fix it.
What ROM version and radio version are the people with this problem running exactly? I think that's a good start maybe to get a scope for the issue.
I'm using "Cingular_RUU_WIZARD_217_AKU2_WWE_CF2_A2DP-fixed.exe" and have experienced many dropped calls immediately followed by no signal (searching for signal) for about a minute after dropping the call.
ROM Version
I'm using the Cingular_RUU_WIZARD_217_AKU2_WWE_CF2_A2DP.exe ROM
I'll try some tests tonight to duplicate what happened yesterday.
Another bit of information that could be helpful is whether or not you are using handsfree when your calls are dropped. This is especially important if you are using the A2DP hack or a ROM integrated with A2DP.
Clueless
Don’t know what the h*** happened yesterday. (maybe I’m seeing things….or the “flight-mode” hiccupped?)
Called to & from the phone with & w/o hands free while sending myself emails. No failures…why?? Because GPRS is suspended during phone calls. I’m sure there is a reg hack to enable GPRS during a call.
crosbyme said:
I'm using "Cingular_RUU_WIZARD_217_AKU2_WWE_CF2_A2DP-fixed.exe" and have experienced many dropped calls immediately followed by no signal (searching for signal) for about a minute after dropping the call.
Click to expand...
Click to collapse
I should note that this has occurred while on a bluetooth headset (not stereo) and also when not on the headset.
I'm using Cingular 2.26 Aku2.3 w/a2dp FULLY LOADED *BETA* **UPDATED**
I get dropped calls using a bt headset, a wired headset or no hands-free at all.
Appears to go into flight mode and back out when it occurs. I have noticed that activsync runs all on its own (i haven't synched with a pc even once)
I've had the issue on every rom i've tried recently although i don't remember what they were.
I have a question....my handset not only drops the call it soft resets about 5 mins into the call. POOF! IT is CRAZY!
Anyone having that issue?
On edit for more detail and clarity:
It even happened after I did the HTC GPRS workaround. It didn't stop until I disabled data and activesync through the comm manager
I am not having that issue now. I'm on a new rom.
My stock 8125 will do a reset, but it isn't with every call. I think I've only seen this when using hands free. I'm here looking for an updated rom to get rid of this "feature" of dropped calls and resets. Its driving me up the wall.
And yes for the basic dropped call, mine seems to go into flight mode when this happens, and yes, I see ActiveSync then running on my phone when I wasn't connected to a PC at all that day. The dropped calls happen whether I'm hands free (non stereo BT headset), or just using the phone handset itself.
This is my main frustration with this phone right now. Microsoft Voice Command (new 1.6 with BT support) fixed my other complaint in making the phone easier to use as a phone.
mfrazzz said:
My stock 8125 will do a reset, but it isn't with every call. I think I've only seen this when using hands free. I'm here looking for an updated rom to get rid of this "feature" of dropped calls and resets. Its driving me up the wall.
And yes for the basic dropped call, mine seems to go into flight mode when this happens, and yes, I see ActiveSync then running on my phone when I wasn't connected to a PC at all that day. The dropped calls happen whether I'm hands free (non stereo BT headset), or just using the phone handset itself.
This is my main frustration with this phone right now. Microsoft Voice Command (new 1.6 with BT support) fixed my other complaint in making the phone easier to use as a phone.
Click to expand...
Click to collapse
I have noticed that ActiveStink is in my tasks as a running program when I'm not connected to my PC. I think though it is because I have an exchange server. I wonder if connecting to the exchange server is what is causing the call drops?
hi,
Ive had my HD7 for a week now and love it but there are 2 problems i seem to be having.
cant use data at times, seems to be when i turn off WiFi, soft reboot fixes it.
i am not receiving MMS messages
are these known bugs and/or is anyone else having them?
nat
nat1 said:
hi,
Ive had my HD7 for a week now and love it but there are 2 problems i seem to be having.
cant use data at times, seems to be when i turn off WiFi, soft reboot fixes it.
i am not receiving MMS messages
are these known bugs and/or is anyone else having them?
nat
Click to expand...
Click to collapse
I have trouble sending messages...not receiving
That suxs....I have'nt had any of those issues my mms and data work good.
nat1 said:
hi,
Ive had my HD7 for a week now and love it but there are 2 problems i seem to be having.
cant use data at times, seems to be when i turn off WiFi, soft reboot fixes it.
i am not receiving MMS messages
are these known bugs and/or is anyone else having them?
nat
Click to expand...
Click to collapse
Why do you turn your wifi off though? mine is always own and my battery life is preety good with heavy usage lasts the all day.
Havent tried the MMs though...
tfn said:
Why do you turn your wifi off though? mine is always own and my battery life is preety good with heavy usage lasts the all day.
Havent tried the MMs though...
Click to expand...
Click to collapse
for instance, at work I have wifi available but it kinda sux (slow). If I have 3g data, it is much faster so turning off wifi is a good option.
Though I haven't had any issues with data not working. One option you could try is to put phone into airplane mode, then back on. Faster than a reboot.
My browser random closing is a bit annoying...and i just developed that pink coloring on the camera but its not major
im having problem with yahoo email it used to work fine not anymore.
I've got an annoying problem with my phone where the Wifi turns off when my phone is idle or asleep. This means my WhatsApp for Web disconnects and also my Moto Connect plays up too.
I've got the same problem at home, work and parents house so can't be an issue with all 3 networks. The keep wifi on during sleep option is set to Always before anyone mentions this to me.
Phone is running Lollipop 5.0 in the UK and is NOT rooted.
I noticed it doesn't happen when the phone is charging though.
Any ideas?
Right I've now tried changing the Sleep setting to Never but get the same problem.
Also tried connecting to the router via WPS but no luck.
Router is a Superhub 2. I've ruled out that it's the Superhub as I have a Samsung Galaxy S4 Mini that is running fine without a single drop out.
Definitely something Moto X related.
I've also tried on both the 2.4GHz and 5GHz bands with same results!
Try looking within the WiFi settings on the phone. Mine has this
. Added photo
Sent from my HTC One using XDA Free mobile app
Mine is identical to yours other than the fact that I don't have the wifi optimization option.
Right I've just cleared the cache as instructed by Motorola support.
Still have the same problem even after clearing cache.
Ok I can confirm that the issue goes away when in safe mode.
This is starting to piss me off as I don't have any way of checking if it's an app affecting my wifi disconnections!!!
I've finally found and fixed the problem myself!!
I decided to turn my bluetooth on (even though it wasn't connected to any bluetooth devices). This seems to stop the phone from causing the wifi to go to sleep!
It seems like it's a bug in the Moto X Lollipop firmware. How do I report bugs to Motorola??
It's funny how most say it's apps that cause strange behaviour but for me it's been the actual Android firmware each time I've ever had an issue!
I hope it gets fixed soon.
Wutang200 said:
I've finally found and fixed the problem myself!!
I decided to turn my bluetooth on (even though it wasn't connected to any bluetooth devices). This seems to stop the phone from causing the wifi to go to sleep!
It seems like it's a bug in the Moto X Lollipop firmware. How do I report bugs to Motorola??
It's funny how most say it's apps that cause strange behaviour but for me it's been the actual Android firmware each time I've ever had an issue!
I hope it gets fixed soon.
Click to expand...
Click to collapse
It's a known bug of 5.0, and already fixed for 5.1. Source, at the "Bug fixes section".
Great that you found a workarround.
Cheers!
Manuel.
Hey glad to know it's a well known bug. The work around still doesn't work. It still keeps disconnecting all the time! Driving me mad!! If the 5.1 update doesn't fix it for me, I'll need to try and get a refund and go for something else. Shame as I really like the Moto X but I can't live with an issue as stupid as this!
I'm not sure Motorola are aware of this issue at all. See their comment below from one of their support staff I'm speaking to now:
Santhosh: We have not received any reports regarding Wi-FI issue after the Android Lollipop update but please give me a moment I will provide the solution for this issue.
His solution for the issue was to get me to do a factory reset lol. I already did this when I first got updated to Lollipop!!
Going to try doing another one now to see if it actually makes any difference. Then will install a few apps at a time or something.
I am connected to WiFi just about all of time, and I have never experienced this.
Right I've done a factory reset and started completely afresh with none of my data or apps restored. WiFi has been solid; I've not had a single drop out!
I'm going to install just a couple of apps at a time and keep an eye out if the issue comes back until I find the culprit.
Hi
My phone was perfect (until now) with the WIFI since november 2014 even after I upgraded it to 5.0
But today, it suddenly starts with this problem by itself. so I restored it to factory defaults with no luck, I installed a new firmware, and still has the bug.
So, why it shows up until now by itself without any mod, app or update?
Sorry for my English.
Today I upgraded it to 5.1 and the issue persists
I had to back to stock 4.4.4. and now my wifi has been fixed so far, working good without interruption until now.
I hope this has fix the problem from sourse, and I'll wait a few days to upgrade it again.
EDIT: Has been a month since my downgrade to 4.4.4. and my WIFI still rocks.
Just want to say that I'm having the same issue since the update to 5.1. Wifi is set to be always on during sleep, but I regularly wake up my phone only to find it connected to 4G, and switching to wifi a few seconds after waking up.
I'm on a locked bootloader (unrooted of course). I did a full reset after the update...
I'm sorry to say that I've seen more little glitches since 5.1 than anything I noticed on 5.0.
EDIT: another issue I'm having is the stock mail client not syncing saying that there is no network connection. My exchange account (push) works fine however...
Just to say the issue has started for me too since the update to 5.1.
I've done 2 factory resets but no luck trying to fix this very annoying problem.
Motorola have asked me to send my phone in for repair so I'll try that and see what happens.
Are major problems solved in the latest firmware? (Restarts, wi-fi & BF dropping...)
Hi,
I want to buy XZ1 compact but I am reading this phone is restarting on its own, and has wi-fi and bluetooth problems. Can anybody please say, if those or other "critical" bugs are solved? I searched but it is hard to say for sure...
Basically I am quite depended on the phone and I really want it to be reliable. My current Motorola restarted maybe once in three years, so I am bit nervous about this.
Thanks
I'm on the latest firmware and I don't have any of that.
That said, I was on the November one for the last few months and also never had any of that.
That's the problem with forums like that, you're likely to only see the rare negatives of any device.
No issues for me.. smooth as butter.. great battery life.. LDAC working flawlessly with Sony headphones etc
Just wish I could turn the charging LED off
Also keep in mind if you unlock bootloader and load custom rom you're on your own. I havent gone that route this time and have had literally 0 issues in months
Okay, thank you, it seems it will be fine. I won't do custom rom but yeah root + xposed is a must for me.
I also got dropping WIFI. Really annoying and nothing seems to fix it.
xPandamon said:
I also got dropping WIFI. Really annoying and nothing seems to fix it.
Click to expand...
Click to collapse
Wifi working fine here. Check the settings on your router.
The restarts seem to be fixed. I think it was a regression with the previous one or two versions. The phone was fine, then it went from one or more a day, to none with the latest update. Wifi hasn't improved, but I did not find it that bad to begin with. Once it connects, it stays connected. It's that original connection where it sometimes decides "wifi? I don't have a wifi radio." Bluetooth is still terrible - works fine with a BT speaker, but is nearly useless with a car stereo.
Only 1 problem persists - Smart Lock don't work, it just a blank page. Can be resolved by restarting the device.
Hi,
LG V40 isn't connecting to strong Cell or WiFi signals without a Re-Start ... why?
This has never been a problem before. It's always shown a strong Cell Signal at my house and I've fantastic WiFi speeds at the house too. However, occasionally I"ll notice the phone is slow to load a Website or takes too long to send a large file in a Text, I'll look at the Signal Strength and it shows low Cell Signal and low WiFi Signal, yet I know (and test) them both from another phone and they're as strong as possible.
What is the issue and how can I fix this problem?
Thank you all in advance.
Regards,
Gregory
Almost a week later and not one reply post ! ? !
Guess the heat for LG has faded ... not only for the brand, but for this phone, yet, this phone is still (somewhat) fast, takes all updates and is a good camera.
Well ... I still hope for an answer. I've done a complete Factory Reset without loading ANY apps at all for 3 days and it STILL has this issue.
(... Side Note: It's absolutely AMAZING how long the battery lasts when all the bloatware and junk apps are removed, all non-needed-undeleteable-apps are disabled and there's not one Third Party App ! ! )
I read on another thread it's only happened since 5G started getting activated on towers. I don't understand how one would affect the other, but maybe someone can chime in and clear the air on that.
If I don't get an answer soon, I'll have to check other phones to see if others are having this issue and upgrade to a newer phone.
Hope to hear from someone soon.
---G---
I don't have the exact same issue as you, but I have an issue where my data connection doesn't connect when my WiFi is off. So I need to turn on my WiFi before I turn on my data, then only turn off my WiFi. I didn't know this before, and I had to resort to turning on airplane mode, whenever I needed to use my data.
I sent my previous device in for warrany repairs, so my device has a new mainboard, and the issue was on both devices. It has to be a software issue on my variant (LG-V405EB), because I haven't seen any other complaints about it online.
miz_pimp said:
I don't have the exact same issue as you, but I have an issue where my data connection doesn't connect when my WiFi is off. So I need to turn on my WiFi before I turn on my data, then only turn off my WiFi. I didn't know this before, and I had to resort to turning on airplane mode, whenever I needed to use my data.
I sent my previous device in for warrany repairs, so my device has a new mainboard, and the issue was on both devices. It has to be a software issue on my variant (LG-V405EB), because I haven't seen any other complaints about it online.
Click to expand...
Click to collapse
Thanks for the reply Miz Pimp.
The phone was checked out and came back working 100% efficient - but they did say that clearing the phone with a Re-Start will help with connectivity.
I hate that as an answer - but it's something that a Samsung user said they've got to do too.
Feeling less alone regarding this problem, but I'm going to upgrade to a 5G phone early next year when that coverage is expected to get to my area.
SaintlySins said:
Thanks for the reply Miz Pimp.
The phone was checked out and came back working 100% efficient - but they did say that clearing the phone with a Re-Start will help with connectivity.
I hate that as an answer - but it's something that a Samsung user said they've got to do too.
Feeling less alone regarding this problem, but I'm going to upgrade to a 5G phone early next year when that coverage is expected to get to my area.
Click to expand...
Click to collapse
That really is a horrible reply. It sucks that we need to do that to get a proper connection. I never had this issue with ANY of my mid-range Huawei devices, so it's pretty annoying that I'd have issues on a flagship.
The System Update 13 from Verizon just installed.
Still the same issue with connectivity damn it! !
I literally shut the phone off and restart to get better reception for several hours .... then the reception will drop to one or two bars, calls have drop-outs and upload/download speeds drop. A Re-Start and it all goes back to full bars and high connectivity speeds.
This does not happen to friends with Pixel's, Sammy's or iPhones.
Looks like the LG has some sort of malfunction ... OR ... it's a program to keep battery life exceptionally long, which it clearly does over my other friends phones who maintain high connectivity rates, yet significantly lower battery life.