My brother-in-law (not technical) broke screen on his S6 Edge and has ton of pictures that are very dear to him (his fiance is in Europe and many pictures are from her). When i connect phone to computer, i believe it's locked screen, so it's not showing up as a device, so i can pull off the data. What are the ways to pull off the data so he can get rid of that device?
Highly appreciate your help and support!
Can't he get them through a backup or by connecting his Google accounts to another device?
I don't think there are backups. I'll check if can extract from google account (if they were ever uploaded).
Related
Here's the story, I had a TMobile G1 Retail phone, I hacked it installed a new bootloader yadda yadda and put the Android Dev 1 or whatever is the latest version onto the phone, set it up with a gmail account etc, all is well.
Well the reason I did this is so I could give the phone to my wife who lives in the Dominican Republic, Well I thought to be the safe hubby and put the Visual lock on it and set a real simple pattern for her to remember.
Her friends are dense at times, and repeatedly botched the visual locked until it asked her for her credentials and locked her out of the phone.
Now the catch is she doesn't have any sort of data plan, I don't even know if a compatible service exists with Orange over there.
How can I unlock her phone without it being able to communicate with Google via a data connection, is a hard reset in order? Will that prompt her to set up a new account, or if I remember correctly do you need to even setup an account just for basic phone usage.
I'd just hate for her to lose all the apps/games I put on there with a hard reset or having to track down someone technical over there to push a new install.
http://forum.xda-developers.com/showthread.php?t=485988
No need to get the entire sdk, just send the adb.exe and adbwinapi.dll files.
By the way, if the phone doesn't have a dataplan then i'm assuming it's not logged into Google? If that's the case why not just deactivate the lock screen? The main purpose is to prevent casual access to your GMail/GCal/etc if you were to lose your phone.
Thanks for the reply, and yeah well after she told me what happened, I immediately asked myself the same question, I was busy during the visit and the little things that are important I neglected to conceive.
I should have gone through and turned off alot of settings but I just didn't think about it at the time.
Thanks again.
Hey guys I upgraded from my M7 yesterday to my HK edition today. I have a few questions hopefully y'all can answer for me.
It seems to me that I am having the same issues other people are having. At my sprint store (I am a sales rep) I had 4G LTE all day yesterday no issues. I get home and BAM can't connect to 3G/4G at all. No phone calls. No texts. One sales rep seen a 26% block rate on service trender and seen that my most frequently used tower at home is not connected to my phone. I figured it might be because I just upgraded to a tri-band device. My M7 had full bars 4G all the time when I was home. The other sprint rep said I could have a defective device. My friend who lives 3 houses down has a regular M8 and I am waiting for him to get here to see if he has similar issues..but his phone might connect to other towers. I went to my nearest sprint store after customer service spent 30 minutes trying to manually program the phone. The phone refused to activate over the air I literally had to drive down about ten minutes to my local sprint store so it would connect to 3G to re-activate.
1.Is there anyway besides the HTC backup tool to backup the phone? It took me about an hour and a half yesterday to use the tool to restore all my pics as well as manually re-download all the apps.
2.How hard is it to root the special HK edition? Is it worth the trouble rooting then performing a nandroid? Because I might have to send the device back to sprint I will have to send it back completely stock, and for all I know my data issues might persist through a nandroid backup.
3.Has anyone found a solution to receive texts through Wi-Fi? I know sprint launched the Wi-Fi calling but unfortunately the M8 doesn't support it yet. Thanks everyone.
You should keep your bulky data (Pictures, Music etc.) on the External SD Card.
Then just pop it out and into the next phone.
There is many levels and ways to back it up.
I use Exchange (my work) for Contacts, Email and Calendar. I set my wife up on Exchange through Hotmail (lot nicer than google in my opinion).
Let Google Restore all the Apps and some settings (WIFI, Theme etc.).
I also root and Backup through Recovery. But if I want to start from scratch it doesn't take too long.
I use Dropbox for Photos.
I've never used HTC Backup.
mswlogo said:
You should keep your bulky data (Pictures, Music etc.) on the External SD Card.
Then just pop it out and into the next phone.
There is many levels and ways to back it up.
Click to expand...
Click to collapse
He was coming from M7, so SD card wasn't an option.
Titanium Backup can backup to Google Drive, but that may only be the paid version (totally worth it).
Sent from my 831C using XDA Free mobile app
I ended up having to order a replacement. I'm back on my M7 for now until the replacement arrives. I think i might root and to titanium and then flash back to stock.
HOWDY -
I know I'm not supposed to ask for help on removing and/or bypassing a lock screen pattern.
I totally get this, and understand the implications of helping someone do that.
What I am asking for is a recommendation, or maybe even a review of some of the apps that are out there right now.
Whether or not you choose to be believe me is totally up to you, but here's some background -
The particulars - pattern lock screen on Samsung Galaxy S6 Edge, Sprint variant, SMG928P. USB debugging NOT enabled from what I can tell.
Owner is unavailable to answer questions, he is deceased. Parents, who happens to be the Sprint account holder, does not have access to the gmail or Samsung accounts. No passwords written down anywhere.
The family would like to gain access to the device, the text messages and any call logs available, in order to prove that there was a setup.
There will be no subpoena or any other requests from the court, as the DA doesn't believe that any of the information would be relevant or viable.
I have physical possession of the device right now. Have attempted to connect to my PC, it doesn't show up, which is why I think the USB debugging isn't available.
Have tried all the methods on several pages about how to get around this, and no joy.
Want to know if it would be worth it to download one of these apps that says it would work. Do not want to chance losing any of the data.
Maybe with a death certificate, Sprint would unlock the device? Cellbrite?
Suggestions and reviews would be greatly appreciated, Thanky!
Hi everyone! First I just want to say thanks to anyone who has any information to help me.
I have a Note 9 and I enabled the directional lock (to unlock the phone). My phone is also encrypted so it will prompt me to enter the the directional lock anytime the phone is turned on and then again to unlock the screen. I turned my phone off the other day. When I turned it back on I saw the screen prompt for a directional lock. My friend needed help with something so I ended up talking to her before I even tried to unlock it (big mistake). When I got back in my truck to use my phone the screen was black and the message appeared, "Verification Failed, Unable to restart your device. The integrity verification has failed. You need to reset your device to factory default settings. This will erase all your data. I am not sure if while I was talking I accidentally touched the screen causing this message.
The biggest problem is I do not have a backup of certain files. They are on the internal memory of my device. So I DO NOT want to do a factory data reset. I just want to know a solution to get back into my phone again.
Here are the things I have tried:
-Soft reset with Power and volume key
-Wiping cache partition
-Calling Samsung
-Calling T-Mobile
-Downloading Samsung Switch (Does not Recognize device)
-All options in recovery mode (except factory data reset)
-Download mode
My phone is not rooted but it did go through a series of OTA updates and now is running Android Pie. I have came across a few other people with this issue and it happened after updating.
I want to know if there is a way to get in the phone or is there a way to recover my encrypted data and then decrypt it. I also would like to know if I can have the steps to use Odin (already downloaded on my computer) to reinstall the current firmware on the phone. I am wondering if anyone has ever done this and still kept their data (pictures, videos, memos, documents and text messages). I have only flashed my device probably about 10 years ago. So step by step directions would be amazing. Also I do have developer options enabled.
I have searched the forum and the only advice I have seen is to reset but I want to know how to keep my data. The only thing I have came across is a store that has a "Samsung" machine that will do a Home Restore without losing your data. He told me if something is corrupted that I could still lose my data. I have over 100gbs of data I need to access and it would be horrible to lose it.
Finally I have one last question is to back up all my encrypted data so that if I find a way to decrypt it later?
PLEASE any advice besides the things I have already tried would be so helpful. If anyone is able to help me I PROMISE I will help you with whatever you are trying to do and believe me.... I have the resources to do so. It will be a way I will show my thanks.
tt5 said:
Hi everyone! First I just want to say thanks to anyone who has any information to help me.
I have a Note 9 and I enabled the directional lock. My phone is also encrypted so it will prompt me to turn on the directional lock anytime the phone is turned on and then again to unlock the screen. I turned my phone off the other day. When I turned it back on I saw the screen prompt for a directional lock. My friend needed help with something so I ended up talking to her before I even tried to unlock it (big mistake). When I got back in my truck to use my phone the screen was black and the message appeared, "Verification Failed, Unable to restart your device. The integrity verification has failed. You need to reset your device to factory default settings. This will erase all your data. I am not sure if while I was talking I accidentally touched the screen causing this message.
The biggest problem is I do not have a backup of certain files. They are on the internal memory of my device. So I DO NOT want to do a factory data reset. I just want to know a solution to get back into my phone again.
Here are the things I have tried:
-Soft reset with Power and volume key
-Wiping cache partition
-Calling Samsung
-Calling T-Mobile
-Downloading Samsung Switch (Does not Recognize device)
-All options in recovery mode (except factory data reset)
-Download mode
My phone is not rooted but it did go through a series of OTA updates and now is running Android Pie. I have came across a few other people with this issue and it happened after updating.
I want to know if there is a way to get in the phone or is there a way to recover my encrypted data and then decrypt it. I also would like to know if I can have the steps to use Odin (already downloaded on my computer) to reinstall the current firmware on the phone. I am wondering if anyone has ever done this and still kept their data (pictures, videos, memos, documents and text messages). I have only flashed my device probably about 10 years ago. So step by step directions would be amazing. Also I do have developer options enabled.
I have searched the forum and the only advice I have seen is to reset but I want to know how to keep my data. The only thing I have came across is a store that has a "Samsung" machine that will do a Home Restore without losing your data. He told me if something is corrupted that I could still lose my data. I have over 100gbs of data I need to access and it would be horrible to lose it.
Finally I have one last question is to back up all my encrypted data so that if I find a way to decrypt it later?
PLEASE any advice besides the things I have already tried would be so helpful. If anyone is able to help me I PROMISE I will help you with whatever you are trying to do and believe me.... I have the resources to do so. It will be a way I will show my thanks.
Click to expand...
Click to collapse
u can try with odin and flash latest firmware but it will not remove encryption. none the less it might at least get you access to the unlock screen and allow you to unlock but it might not.
read up about odin and get latest version.
read up on stockfirmware and your phone model and which carrier CSC code you are on and get latest version. via samfirm tool or frija or sites like sammobile
flash it in odin by filling the different .md5 files to the according slots. but for CSC slot use home_csc.md5 to not wipe data.
but what i dont understand is what does the landscape/portrait have anything to do with this?
bober10113 said:
u can try with odin and flash latest firmware but it will not remove encryption. none the less it might at least get you access to the unlock screen and allow you to unlock but it might not.
read up about odin and get latest version.
read up on stockfirmware and your phone model and which carrier CSC code you are on and get latest version. via samfirm tool or frija or sites like sammobile
flash it in odin by filling the different .md5 files to the according slots. but for CSC slot use home_csc.md5 to not wipe data.
but what i dont understand is what does the landscape/portrait have anything to do with this?
Click to expand...
Click to collapse
Thank you so much for the response!! My Phone is from T-mobile ]. I have been reading up on it and I did download Odin but I am unsure of how to exactly use it. I could figure it out with directions but I am afraid to do the wrong thing because I have only done it one and that was with Samsung Kies ( a long time ago.)
I am unsure what you mean by Portrait and Landscape mode in my post. I don't see where I mentioned it. Maybe you are referring to the directional lock. That is how you unlock the phone (with a series of directions). For instance... left, left, down, down, right, left, up. I mentioned it because that could be causing this issue. That is the method to get past the secure startup as well. A lot of people don't know about that option because you have to enable it in accessibility menu.
tt5 said:
Thank you so much for the response!! My Phone is from T-mobile ]. I have been reading up on it and I did download Odin but I am unsure of how to exactly use it. I could figure it out with directions but I am afraid to do the wrong thing because I have only done it one and that was with Samsung Kies ( a long time ago.)
I am unsure what you mean by Portrait and Landscape mode in my post. I don't see where I mentioned it. Maybe you are referring to the directional lock. That is how you unlock the phone (with a series of directions). For instance... left, left, down, down, right, left, up. I mentioned it because that could be causing this issue. That is the method to get past the secure startup as well. A lot of people don't know about that option because you have to enable it in accessibility menu.
Click to expand...
Click to collapse
oh instead of a pin or biometrics the pattern lock screen?
but if it was locked because of too many tries then dont think you can do anything. you should have received a message through the email used to register your samsung account and follow it to get it unlocked.
any talk of circumventing this type of lockout isint something that can be discussed on xda because there is no way to prove that it was by accident. and even if it was and there really was a way to bypass it, it would give criminals insight. so sorry but there isint much more that can be said.
bober10113 said:
oh instead of a pin or biometrics the pattern lock screen?
but if it was locked because of too many tries then dont think you can do anything. you should have received a message through the email used to register your samsung account and follow it to get it unlocked.
any talk of circumventing this type of lockout isint something that can be discussed on xda because there is no way to prove that it was by accident. and even if it was and there really was a way to bypass it, it would give criminals insight. so sorry but there isint much more that can be said.
Click to expand...
Click to collapse
Yes, it is an option instead of the regular pattern. I like it because it is hard to copy for anyone looking at you unlock your phone and if you lose it... even looking at the screen will not tell them how to unlock it because they need to know the sequence.
I am unsure what caused it.. maybe me or the updates. I have never had this problem before in my entire life. I had the Note 2, 3, 4, 5, 8 and 9. (Yes, I love my Notes.) Not one of them have done this and I only noticed the directional lock beginning on the Note 5. I have an S10 as well and I could't find the option. So I am not sure if it is just specific to Galaxy Notes.
I never thought of giving someone else insight on how to get into phones. That is a good point! I understand that not being allowed. I have known about XDA developers for a long time. I think back somewhere in 2007 -2009 when I was very active on Tmonews forums. So I really haven't been on a forum in like 10 years. I am sure a lot of things have advanced since then but I REALLY appreciate the time you took to respond.
I just have two more questions... I am paying for this phone like $30 a month and I also have the $15 insurance. I can't do anything to this phone that would void the warranty. However, the place that told me they may be able to help me is an authorized Samsung repair center. He said he would have to download the firmware and reinstall it on the phone. He also told me that he could do it without losing data (Home Restore) but if something is corrupted it also could erase. It is with a machine that is directly given to them from Samsung. If somehow I lose my data....can it be recovered if I pay a data recovery company? These pictures are VERY important. Honestly, my data is more important to me than the phone.
Lastly, I remember my email I used for the Samsung account however it was an outlook email and it gave me so much trouble trying to log in (even when the phone was fine). However, if I am able to get in do you think it would take the message off the screen? I know my directional lock to get back in. All I need to do is get back to that screen but it won't pop up.
Again seriously.... I thank you so much for trying to help!
tt5 said:
Yes, it is an option instead of the regular pattern. I like it because it is hard to copy for anyone looking at you unlock your phone and if you lose it... even looking at the screen will not tell them how to unlock it because they need to know the sequence.
I am unsure what caused it.. maybe me or the updates. I have never had this problem before in my entire life. I had the Note 2, 3, 4, 5, 8 and 9. (Yes, I love my Notes.) Not one of them have done this and I only noticed the directional lock beginning on the Note 5. I have an S10 as well and I could't find the option. So I am not sure if it is just specific to Galaxy Notes.
I never thought of giving someone else insight on how to get into phones. That is a good point! I understand that not being allowed. I have known about XDA developers for a long time. I think back somewhere in 2007 -2009 when I was very active on Tmonews forums. So I really haven't been on a forum in like 10 years. I am sure a lot of things have advanced since then but I REALLY appreciate the time you took to respond.
I just have two more questions... I am paying for this phone like $30 a month and I also have the $15 insurance. I can't do anything to this phone that would void the warranty. However, the place that told me they may be able to help me is an authorized Samsung repair center. He said he would have to download the firmware and reinstall it on the phone. He also told me that he could do it without losing data (Home Restore) but if something is corrupted it also could erase. It is with a machine that is directly given to them from Samsung. If somehow I lose my data....can it be recovered if I pay a data recovery company? These pictures are VERY important. Honestly, my data is more important to me than the phone.
Lastly, I remember my email I used for the Samsung account however it was an outlook email and it gave me so much trouble trying to log in (even when the phone was fine). However, if I am able to get in do you think it would take the message off the screen? I know my directional lock to get back in. All I need to do is get back to that screen but it won't pop up.
Again seriously.... I thank you so much for trying to help!
Click to expand...
Click to collapse
i doubt that the samsung repair shop would be able to do anything for your data. but i guess it might be good to give them a call and explain the situation.
but i think they would basically do what was discussed earlyer using odin.
regarding the rest on how to get back in the phone I've never been locked out so i hope someone can chime in and see if there is a way to get it to prompt again or maybe have a remote unlock. co to samsung.com, login with your account that was used to setup the phone and check around. i know there is a remote dashboard on there to find your phone and do other commands remotely. i know for a fact that locking remotely exists. maybe its just as simple as having the phone online, lock it remotely and maybe the prompt will be seen on the device.( trigger it so to say)
good luck
bober10113 said:
i doubt that the samsung repair shop would be able to do anything for your data. but i gutess it might be good to give them a call and explain the situation.
but i think they would basically do what was discussed earlyer using odin.
regarding the rest on how to get back in the phone I've never been locked out so i hope someone can chime in and see if there is a way to get it to prompt again or maybe have a remote unlock. co to samsung.com, login with your account that was used to setup the phone and check around. i know there is a remote dashboard on there to find your phone and do other commands remotely. i know for a fact that locking remotely exists. maybe its just as simple as having the phone online, lock it remotely and maybe the prompt will be seen on the device.( trigger it so to say).
good luck
Click to expand...
Click to collapse
Thanks so much! I actually got locked out of my Samsung Account and my email so I called Samsung and they got
me right back in. The first person told me they couldn't do anything but then she gave me a number (855-795-0509) to call. She said it was for the "find my mobile" department so I could see if could unlock it. The second lady helped me get back into my account. She was a huge help! I was able to access the remote unlock but it didn't work. I guess because the phone isn't connected to data at all. Is there anyway to force it to connect to a network? I reinserted my sim so it would recognize my number and also so it would have data to connect.
My last option is to go back to the store and see if what he does can fix it. The lady at Samsung said that people have been reporting issues with this update so it wasn't just me. I literally have to keep these files or it could be my life. I have to edit video for a celebrity and a lot of it is on the internal memory. I had to put it there because I use Adobe Clip and it never finds files that are on my SD card. It is just easy to me because I can do it on the go and not have to carry around my laptop everywhere. Next time I will surely back it up somewhere. This is the first time I haven't.
Hey All,
Been researching this for a couple weeks now. I have A note 9 with a shattered screen (black, no touch) and USB debugging is off. Factory recovery/rom. I'd like to get my pictures and such off before sending the device in (Insurance company replaced the device).
All the threads I've found have been reliant on USB debugging and such. I'm at a bit of a wall. Hoping ya'll might have some answers.
Thanks!
If you have enabled data backup to the cloud, chances are you can log into your Samsung Cloud account and get all your data back from the cloud.
You could try a local repair shop do it by tearing it down and connecting a screen which they might do.
Replace the screen.
Contact Samsung to see if they retrieve the data.