I recently purchased another Note 8 from Samsung directly, they put me on their upgrade plan. I guess this means after 12 months I can hand in my device for another newer model. I tried reading the small print, but still don't fully understand how this works. Is this a "free" service?
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i just did the exact same thing. i was also wondering this, i wasn't sure if they were doing what apple was as far as a new device every year
I took this right from their website.
"After 12 months, when you return your phone in good condition, you’ll have the option to upgrade early and receive credit for up to 50% of your purchase price."
I would imagine it's the same thing Apple is doing. Once you hit the 12 months and your phone is in "good" condition, which I'm sure they'll inspect and determine. You'll be eligible to upgrade to another galaxy phone.
Cheers, now I hope they accept my S7 trade in, doubt it though as it has some slight imagine retention of where the keyboard was on screen.
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Related
My annual upgrade is approaching. I LOVE my Nexus 6 <3 I'm on the AT&T Next plan and I'm unsure what I should get. I looked at the LG V10 but it seems the bootloader is locked on AT&T. Does AT&T even offer the 6P? Should I go with another Motorola? I'd like to be able to fully root with an unlocked bootloader to use themes (currently I use layers) and Xposed mods. Any suggestions? Anyone upgraded yet? TIA
wait for a mobile with the new snapdragon 820
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AhmadOkda said:
wait for a mobile with the new snapdragon 820
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Click to expand...
Click to collapse
This...should start appearing later this month.
You can buy the 6P and the Huawai in China and they will finance it for you. Screw the carrier, trust me its a much better option.
Also once my contract dropped AT&T gave me double the data. I now have 20gbs for $100 monthly so it's better you stay off because you can bargain.
Sent from my Nexus 6P using Tapatalk
Hoshneer said:
You can buy the 6P and the Huawai in China and they will finance it for you. Screw the carrier, trust me its a much better option.
Also once my contract dropped AT&T gave me double the data. I now have 20gbs for $100 monthly so it's better you stay off because you can bargain.
Sent from my Nexus 6P using Tapatalk
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That's interesting. My mom's phone is off contract since August, she lives out of state so I haven't had a chance to replace it for her. It seems that they want to charge more monthly if you don't do the next plan now. I had signed a 2 year with her line on a LG G2 (I believe) and I was going to renew and just send her another cheaper android phone but when I saw the message that they'd increase her line amount monthly I was like WTF. We have a big plan, 3 tablets and 4 phones with all different dates, the only 2 with the same date are my Nexus 6 and my daughter's iPhone 6+ and she already has the rose colored 6S+ picked out LOL. I believe it's around Valentines day we can trade in, so I have a bit of time to decide.
Don't they keep charging you monthly on next even if you don't upgrade after 12 months?
rachelm920 said:
That's interesting. My mom's phone is off contract since August, she lives out of state so I haven't had a chance to replace it for her. It seems that they want to charge more monthly if you don't do the next plan now. I had signed a 2 year with her line on a LG G2 (I believe) and I was going to renew and just send her another cheaper android phone but when I saw the message that they'd increase her line amount monthly I was like WTF. We have a big plan, 3 tablets and 4 phones with all different dates, the only 2 with the same date are my Nexus 6 and my daughter's iPhone 6+ and she already has the rose colored 6S+ picked out LOL. I believe it's around Valentines day we can trade in, so I have a bit of time to decide.
Don't they keep charging you monthly on next even if you don't upgrade after 12 months?
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No, it's the same price. The only way the plan increases is if you sign a two year contract. If you pay off your phone and buy a new phone like the Nexus the plan stays the same. They were probably just poorly educated on their services. Just don't go on another contract and it will be fine.
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It maybe abit of alot of money but its cheaper to buy the phone without any carrier involved as you will end up with a phone without any logos ( which destroy the look of any phone ) and no carrier crap installed , plus the big win is a firmware upgrade that can be months ahead of the carrier versions , also you would probably get an international phone which has more bands to use on any network , thats what i always do then i get a sim only contract which in the end will save you enough money to have a cheap holiday
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I just got off the phone with a kind woman over at Samsung regarding my pre-order, placed on the 3rd of this month. I was simply asking her -- considering both t-mobile and verizon have begun charging/shipping phones -- whether or not I should stick with my order at Samsung directly, or cancel it and go through my provider (Verizon... I know).
She very warmly told me, that Samsung would not be shipping phones until mid-September... I got a little worked up at this point and said "excuse me? I ordered this on the pretense that it would be shipped AT THE LEAST by the 19th" to which she fumbled around for a bit and told me that, "No dear, all Samsung orders are going out mid-September."
Suffice to say - this was rather surprising news and I'm pretty damned upset about it. I think I'll be going ahead and cancelling my order and walking into a store on Friday.
Just a heads up to anyone else waiting (if anyone else is waiting) on Samsung direct.
ETA - I didn't mean to post this in the T-mobile section - my apologies!!
Chikenbok said:
I just got off the phone with a kind woman over at Samsung regarding my pre-order, placed on the 3rd of this month. I was simply asking her -- considering both t-mobile and verizon have begun charging/shipping phones -- whether or not I should stick with my order at Samsung directly, or cancel it and go through my provider (Verizon... I know).
She very warmly told me, that Samsung would not be shipping phones until mid-September... I got a little worked up at this point and said "excuse me? I ordered this on the pretense that it would be shipped AT THE LEAST by the 19th" to which she fumbled around for a bit and told me that, "No dear, all Samsung orders are going out mid-September."
Suffice to say - this was rather surprising news and I'm pretty damned upset about it. I think I'll be going ahead and cancelling my order and walking into a store on Friday.
Just a heads up to anyone else waiting (if anyone else is waiting) on Samsung direct.
ETA - I didn't mean to post this in the T-mobile section - my apologies!!
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I had also preordered the Coral Blue Note 7 directly from samsung.com and chose T-Mobile as the carrier. After reading your post, I called up samsung customer service too and they told me that those that preordered will be receiving the first batch before August 19th. I'm not sure if its just a T-Mobile thing though, since I see that you ordered from Verizon. Maybe you should try calling Verizon too to verify this information before you cancel.
I actually called back a couple of times to get some kind of statistical honesty... Yeah I know.
Finally I spoke to someone high enough up the ladder who said, "the only people who know when the phones from Samsung will ship, are the corporate execs. Despite what anyone tells you, only carriers can release early, as the manufacturer, we just wait. However, if you did preorder early, you will get your phone around the 19th as we've been told."
It only took me 5 phone calls to get some honesty... Albeit bizarre honesty. ALL I WANTED WAS TO HEAR 'Hey man, I'm gonna ship your phone on Monday!"
BTW I also went with coral blue, ordered on 8/3
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The difference is a carrier branded model vs an unlocked intl model...might be worth the wait to get an unlocked exynos next month than a carrier branded and bootloader locked device now (or within days...)
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Rx8Driver said:
The difference is a carrier branded model vs an unlocked intl model...might be worth the wait to get an unlocked exynos next month than a carrier branded and bootloader locked device now (or within days...)
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Click to collapse
Yeah I'm realizing that now after I pre-ordered with a presumption that it would be unlocked. I cannot stand a locked bootloader with no root. Going to return it take a $50 hit for a restocking fee lick my wounds wait 2-3 weeks for the international version to come out.. they have them on Amazon already for $980 but you can't order until August 31st. I guess I'll play with this for 2 weeks before I return it cuz I'm getting charged $50 either way for a restocking fee whether I open the box or not... Plus China is getting a version with 6 gigabytes of RAM and 128 gigabytes of storage. That's what we were supposed to get the begin with from what I understand I've been waiting a year for this. I love the Note line..I have owned every Note ever made... in the last few years it feels like they add one thing and take away two! Samsung needs to be Samsung not copy or emulate Apple.. and also listen to the people because in the end it's us who spend our hard-earned money to buy these products they are now costing upwards to $1,000....if they don't... then I'll have to hit the lottery and start my own phone company with an S Pen...I'll call it Snapple....hahaha
Chikenbok said:
I actually called back a couple of times to get some kind of statistical honesty... Yeah I know.
Finally I spoke to someone high enough up the ladder who said, "the only people who know when the phones from Samsung will ship, are the corporate execs. Despite what anyone tells you, only carriers can release early, as the manufacturer, we just wait. However, if you did preorder early, you will get your phone around the 19th as we've been told."
It only took me 5 phone calls to get some honesty... Albeit bizarre honesty. ALL I WANTED WAS TO HEAR 'Hey man, I'm gonna ship your phone on Monday!"
BTW I also went with coral blue, ordered on 8/3
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Click to collapse
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DionWhite33 said:
Yeah I'm realizing that now after I pre-ordered with a presumption that it would be unlocked. I cannot stand a locked bootloader with no root. Going to return it take a $50 hit for a restocking fee lick my wounds wait 2-3 weeks for the international version to come out.. they have them on Amazon already for $980 but you can't order until August 31st. I guess I'll play with this for 2 weeks before I return it cuz I'm getting charged $50 either way for a restocking fee whether I open the box or not... Plus China is getting a version with 6 gigabytes of RAM and 128 gigabytes of storage. That's what we were supposed to get the begin with from what I understand I've been waiting a year for this. I love the Note line..I have owned every Note ever made... in the last few years it feels like they add one thing and take away two! Samsung needs to be Samsung not copy or emulate Apple.. and also listen to the people because in the end it's us who spend our hard-earned money to buy these products they are now costing upwards to $1,000....if they don't... then I'll have to hit the lottery and start my own phone company with an S Pen...I'll call it Snapple....hahaha
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Click to expand...
Click to collapse
Lol here's the deal- money talk and sh*t walks. Samsung will make WAY more money from idiots who haven't a clue what a bootloader even is thru samsung pay alone than what they'd lose if EVERY XDA member who's ever registered decided not to buy because of it...it's a no brainer for them. And as much as I've loved my Note devices (all of them since the N2) it's a real kick in the teeth smh makes me not want to buy one at all smh except I'll just wait on the 930F or get the Chinese 6gb model imported and activate on BYOD...
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Hi All,
I called T-Mobile today trying to find out what I can do with my "recalled" Note 7. I had ordered replacements over the phone and today was my last day to carry out the exchange at a store. I've had no problems with the 4 of them in my house. I was denied the exchange for the replacement Note 7 at the store. And somehow was also denied a refund/exchange for a different phone.
On the first try with customer service they connected me with an account specialist. She told me that the phone had been completely pulled from their inventory. As of today, the 10th of October the phone is no longer for sale. Even the replacement Note 7's were recalled. But here's the worst news for everyone who wants to keep the phone. She told me that as part of the recall I had to bring the phone back. I asked her about keeping it then using a JUMP upgrade when a newer phone came out. She informed me that they wouldn't accept the phone for trade in because sales were fully halted and customers have an opportunity to return their device.
So you're pretty much stuck with the phone and unable to have a phone to trade in, should you keep your Note 7. We can of course return the phone for a full refund and get something else. I'm eyeing the S7 Edge for the water resistance and the Micro SD cards I got from Samsung.I really didn't want to let this phone go, but I'm paying for JUMP (the very first one when they started the Uncarrier movement) and would like to be able to trade my phone in for the latest and greatest. I hope this helps you ease our concerns about JUMP and the Note 7.
TL;DR: You can't keep your Note 7 if you plan on upgrading to a new phone on JUMP. They won't accept it as a trade in because they're giving you a "choice" of getting a refund and getting another phone.
Hiya Buddy said:
Hi All,
I called T-Mobile today trying to find out what I can do with my "recalled" Note 7. I had ordered replacements over the phone and today was my last day to carry out the exchange at a store. I've had no problems with the 4 of them in my house. I was denied the exchange for the replacement Note 7 at the store. And somehow was also denied a refund/exchange for a different phone.
On the first try with customer service they connected me with an account specialist. She told me that the phone had been completely pulled from their inventory. As of today, the 10th of October the phone is no longer for sale. Even the replacement Note 7's were recalled. But here's the worst news for everyone who wants to keep the phone. She told me that as part of the recall I had to bring the phone back. I asked her about keeping it then using a JUMP upgrade when a newer phone came out. She informed me that they wouldn't accept the phone for trade in because sales were fully halted and customers have an opportunity to return their device.
So you're pretty much stuck with the phone and unable to have a phone to trade in, should you keep your Note 7. We can of course return the phone for a full refund and get something else. I'm eyeing the S7 Edge for the water resistance and the Micro SD cards I got from Samsung.I really didn't want to let this phone go, but I'm paying for JUMP (the very first one when they started the Uncarrier movement) and would like to be able to trade my phone in for the latest and greatest. I hope this helps you ease our concerns about JUMP and the Note 7.
TL;DR: You can't keep your Note 7 if you plan on upgrading to a new phone on JUMP. They won't accept it as a trade in because they're giving you a "choice" of getting a refund and getting another phone.
Click to expand...
Click to collapse
Wow, didn't think about that. Not sure what I'm gonna do, however historically I've kept all my Notes (2,3,4). Choices, choices.....hmmm
Wow!
Reps really don't know what they are talking about either.
If I would you, I would screenshot your post and post it to the twitter handle. Tag @JohnLegere and @Tmobilehelp and see if they would comment on this.
I'm not sure about a regular CS representative. But she was an account specialist. They are the ones with the power to make any changes to your account right away. I've had them do it before where a store messed up my JUMP upgrades and changed all the lines to JUMP 2 as opposed to the original JUMP. It took over an hour to get ahold of them that time, but the process was painless as soon as I got on the phone with them. They even credited me the EIP I owed on 4 phones because they were out of my hands and hadn't been processed yet, but the charge was on the bill. It happened again today, I had been credited for 3/4 phones and was still charged an EIP on the 4th phone, despite sending out all 4 of them on the same day. She credited the amount due and my bill was reduced.
I didn't get the Note 7 off of Jump! but if I understand the policy correctly, then this pretty much pays off Jump for you and gets you off the contract, which is great.
Right now you're paying the EIP monthly for the Note 7. Why don't you just pay off the Note 7 completely today, and then return the Note 7 device for the full refund. Doesn't that make you finished with the jump contract and free to get non-carrier phones like the Pixel? It also means you paid less overall since they bought back your first Jump phone for half the price, so you only paid half price for the phone before the note 7 overall which is a great deal.
No idea why that would be a surprise, or a wow moment. T-Mobile doesn't want to have any inventory of a phone they can not, not allowed to sell.
Makes my note 5 all the more the superior device lol.
Add into the fact that JUMP is also INS and if you break it, you're probably NOT going to get a repair. At least it is if you're on the original JUMP program.
This doesnt come as a surprise.
Once they cancel or recall a phone its obvious you cant use it as a JUMP device.
twe90kid said:
Reps really don't know what they are talking about either.
If I would you, I would screenshot your post and post it to the twitter handle. Tag @JohnLegere and @Tmobilehelp and see if they would comment on this.
Click to expand...
Click to collapse
Don't waste your time at the @Tmobile account. I spent six days there getting lied to trying to get assistance on a loaner for the first Note 7 recall. Go right to John Legere's Twitter feed. I got an almost immediate response.
Maybe if his executive staff gets pestered enough, he'll fix his ****ty customer service.
I always got almost immediate answers from @Tmobilehelp .
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Has there been any date published on how long we have to exchange it? I purchased one after they went back on sale and was wondering if I'm able to hold on to it until the new LG V20 is released.
MasterKaiser said:
Has there been any date published on how long we have to exchange it? I purchased one after they went back on sale and was wondering if I'm able to hold on to it until the new LG V20 is released.
Click to expand...
Click to collapse
Same here. Have this phone for only one day. I will return it ASAP before I get too attached.
If that is indeed the case (per what the OP said), then T-Mobile can't charge you the monthly charge for the Note 7. Which means, when you're ready to JUMP, you won't need to turn anything in.. you just get the new phone and start your new lease. IMO
I had posted a separate thread on this yesterday. Those of us that used JUMP! to upgrade our Note 5 phones are taking it in the shorts here. I had paid off half of that phone, paid $69 for the upgrade to Note 7, Paid a month or so on the Note 7 itself, and now I lose all of that money since I have to get another (non-flagship) phone. If I want to stay on the Note lineup, I have to go back to the Note 5, starting over on payments and losing not only the 12 months of payments, but also the upgrade taxes and fees to go to the Note 7.
Sucks!
Does this apply to JOD also?
so will we get to keep our note 7 for free?!
I tweeted John and TmobileCS said All phones can be returned for a refund including purchased accessories.
KJThaDon said:
Does this apply to JOD also?
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Click to collapse
from what I was just told apparently not but I was also told the first JUMP! program wont be affected either. You can JUMP whenever you want without a penalty but again different CS different answer
I called about the JOD this morning. We switched to T-Mobile in January and I had the Note 5, then went to the S7 Edge when it came out, then went to the Note 7 (back to an S7 edge and back to the new and improved explosive Note 7). I want to get this turned in because it has got hot a couple of time while charging. However I want the V20 so I wanted to make sure that if I go in now and get the V10 that I will still be able to Jump to the V20 when the pre order comes out next week. I was told there will be no issue with that, at this point T-Mobile just wants their customers safe. So I am heading in after work to switch out our two Note 7s for V10's and then pre ordering V20's next week.
Anyone know the correct steps to ordering a Verizon note 8 on best buy and getting the full trade in allowance? I'm not sure if I am suppose to pre order on best buy first then go to Verizon's site and get the $480 bill credit. I went through the process of pre ordering on Verizon's site and was offered the $480 but it's cheaper on best buy. Any help would be appreciated.
Wondering the same thing but with Sprint
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Wondering if those of us in the UK will be getting any discount deals too, as I'd like to finally upgrade off my old note-3 having had the initial note-7 and then its replacement on the first recall and then of course that also got recalled. Not heard any news to say UK/Eur would get any sort of loyalty offer yet...
Anyone know how to get the trade in of $425 for trading in a Note 7? I thought I read that you have to do that direct through Samsung, but so far have not found a place to do so.
teegunn said:
Anyone know how to get the trade in of $425 for trading in a Note 7? I thought I read that you have to do that direct through Samsung, but so far have not found a place to do so.
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I have t mobile...just asked them and they are not offering the 425 trade in. they claim its only through Samsung. whats best buys deal exactly?
black96ss said:
I have t mobile...just asked them and they are not offering the 425 trade in. they claim its only through Samsung. whats best buys deal exactly?
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Click to collapse
I don't know best buys deal - or any deals, I haven't looked yet. I will buy direct through Samsung IF they actually give me $425 for my Note 7. Often there is fine print and ways they can wiggle you down on what they actually give you for a trade in. So until I know for sure that I can get $425 for my Note 7 on a trade in for the Note 8, I am not doing anything. Although my Note 7 is not usable as a phone, just a smaller wifi tablet at this point.
teegunn said:
I don't know best buys deal - or any deals, I haven't looked yet. I will buy direct through Samsung IF they actually give me $425 for my Note 7. Often there is fine print and ways they can wiggle you down on what they actually give you for a trade in. So until I know for sure that I can get $425 for my Note 7 on a trade in for the Note 8, I am not doing anything. Although my Note 7 is not usable as a phone, just a smaller wifi tablet at this point.
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Click to collapse
just got done speaking with Samsung. here is the link to check your eligibility. I did qualify, they basically say the trade in has to be almost perfect, no cracks, black lists, powers on, good software. I think they should offer it through the carriers.
here is the link. not sure how long the promo is, they didn't have an expire date when I asked. I still think I may wait a little to see if they offer it in blue
https://promos.samsungpromotions.com/note7loyalty/en-us/Ineligible
Anyone willing to scan a note 7 receipt. I'm eligible for the loyalty promo by email, but I don't have any receipt docs from my original TMobile in store buy.
black96ss said:
just got done speaking with Samsung. here is the link to check your eligibility. I did qualify, they basically say the trade in has to be almost perfect, no cracks, black lists, powers on, good software. I think they should offer it through the carriers.
here is the link. not sure how long the promo is, they didn't have an expire date when I asked. I still think I may wait a little to see if they offer it in blue
https://promos.samsungpromotions.com/note7loyalty/en-us/Ineligible
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Click to collapse
Thanks. I have already pre-ordered the Note 8. I did use the $425 trade in program. You cannot trade in a Note 7 if you have one, but you can trade in many other kinds of phones. I thought that a bit odd as I thought the point was for them to get N7's OUT of the hands of people still using them somehow (I haven't had mine activated since early February).
I am trading my S7E in, which I bought mint, but used back in early February to take the place of my soon to be deactivated Note 7. I paid $275 for it back in February, so that is a good ROI on the phone, which has just been sitting in a drawer since April. It has been my backup phone and is in very good condition (almost mint). I am currently using an S8+ but I will keep that as my backup phone most likely. Again, thanks for the info and link!
teegunn said:
Thanks. I have already pre-ordered the Note 8. I did use the $425 trade in program. You cannot trade in a Note 7 if you have one, but you can trade in many other kinds of phones. I thought that a bit odd as I thought the point was for them to get N7's OUT of the hands of people still using them somehow (I haven't had mine activated since early February).
I am trading my S7E in, which I bought mint, but used back in early February to take the place of my soon to be deactivated Note 7. I paid $275 for it back in February, so that is a good ROI on the phone, which has just been sitting in a drawer since April. It has been my backup phone and is in very good condition (almost mint). I am currently using an S8+ but I will keep that as my backup phone most likely. Again, thanks for the info and link!
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Click to collapse
Someone on another thread contacted samsung about there note 7 and they are giving them a full refund for the note 7
I guess I order through best buy. Then go to Verizon's site to get the $480 bill credit which will put my bill at just under $13 a month. Tomorrow I'm going to call and double check before I pull the trigger. I wonder if Sammy would take S8+ for a trade in?
TechBSwift said:
Someone on another thread contacted samsung about there note 7 and they are giving them a full refund for the note 7
Click to expand...
Click to collapse
Really? Wonder if I can change up my trade in then? Thanks for mentioning this!
If you are thinking of joining read terms and conditions very carefully I previously had a Note 4 joined to upgrade to a Note 7 however it was withdrawn before I could get one so was offered an S8+ as the Note 8 would not be available for a few months I took that and after 12 months was told could upgrade to an S9+ really liked having the stylus so thought no I will wait till the Note 9, so when its release date was announced I applied only to be told you can only upgrade like for like and as it was more than 13 months since I purchased my phone I was no longer eligible to upgrade at all basically it means if Samsung bring out a new phone 13 months after you buy your phone from them you cant upgrade to it!!! Now I could have bought into this if it was a no cost upgrade but its not you are terminating one agreement and taking a new one out for another 24 months. I would be interested to know anyone's thoughts on this is it just me that thinks this is a bit of backward marketing or am I just being grumpy?
bobafettv said:
If you are thinking of joining read terms and conditions very carefully I previously had a Note 4 joined to upgrade to a Note 7 however it was withdrawn before I could get one so was offered an S8+ as the Note 8 would not be available for a few months I took that and after 12 months was told could upgrade to an S9+ really liked having the stylus so thought no I will wait till the Note 9, so when its release date was announced I applied only to be told you can only upgrade like for like and as it was more than 13 months since I purchased my phone I was no longer eligible to upgrade at all basically it means if Samsung bring out a new phone 13 months after you buy your phone from them you cant upgrade to it!!! Now I could have bought into this if it was a no cost upgrade but its not you are terminating one agreement and taking a new one out for another 24 months. I would be interested to know anyone's thoughts on this is it just me that thinks this is a bit of backward marketing or am I just being grumpy?
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Click to collapse
Just you mate. [emoji16] Lol. Take the phone you have and sell it to pay it off and then buy the one you want. No big deal.
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The upgrade allows you to pay the phone off and leave it at anytime. Just do that and rejoin the note 9 one.
It's 0pc , so nothing to lose.
This is why I have 2 contracts for the Samsung Upgrade Program one for the S range and one the Note range.
I then upgrade straight after the new device has been announced.
That way every 6 months I have a new flagship device.
Have been doing that for the last 4 years.
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