Hi,
My provider upgraded their network and sent me a new sim card.
With the new sim card I can only call and text, but there is no data - I cannot connect to the internet (only wifi).
I called the provider and we tried to manually set the Access Point Name (APN), but we failed.
In the APNs settings I see the following message: "Access Point Name setting are not available for this user".
When I try to edit access point (3 dots and +) and try to save the new settings, it also fails - there is no profile/access point name.
I did the following:
factory reset
updated TWRP
updated my firmware to the latest Dev version
flashed the latest LOS again (I had the latest update before)
It didn't help. Still no data, still cannot edit the APNs.
Can you edit the APNs on your phones? Any suggestions?
Well, in our country; we make our APN mods as - - - name: your sim card provider's name and Apn is internet. And Apn protocol is IPv4/IPv6 - - - use it like that and send me message if it has gone worked or not
mfurkanatac said:
Well, in our country; we make our APN mods as - - - name: your sim card provider's name and Apn is internet. And Apn protocol is IPv4/IPv6 - - - use it like that and send me message if it has gone worked or not
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I cannot edit the APN - that's the problem. When I try to add the APN and save it, nothing is being saved.
Btw
My phone is not rooted.
So you can make new apn?
mfurkanatac said:
So you can make new apn?
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Click to collapse
No I cannot.
In Access point names settings I see:
"Access Point Name setting are not available for this user"
When I click "+" I see edit access point. I can edit name, apn, proxy ect, but when I click save, nothing is being saved.
Hmm... Interesting... I have never seen such a bug... So... Can you recover your data, video and your photos and reset your phone to the factory settings?
mfurkanatac said:
Hmm... Interesting... I have never seen such a bug... So... Can you recover your data, video and your photos and reset your phone to the factory settings?
Click to expand...
Click to collapse
As I mentioned in my first post I did the following:
factory reset
updated TWRP
updated my firmware to the latest Dev version
flashed the latest LOS again (I had the latest update before)
I also flashed the previous LOS built. Still the same.
mydeepreflection said:
As I mentioned in my first post I did the following:
factory reset
updated TWRP
updated my firmware to the latest Dev version
flashed the latest LOS again (I had the latest update before)
I also flashed the previous LOS built. Still the same.
Click to expand...
Click to collapse
Then call your operator services
mfurkanatac said:
Then call your operator services
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Click to collapse
I did. I believe that it's the problem of my handset.
I tried the sim card in a different phone and it was working.
My operator also reset my account and disabled and enabled mobile data for it, did some other tests and it's still not working.
My problem is that the "access points name" settings are not available on my phone!!!
Hi, did you ever resolve the issue or find a fix? I'm having the same issue now. Thanks
Related
Since ive installed Maximus 42.0.0 I get not internet on my phone, in the mobile data section it only shows as Disconnected bcause service is unavailable, Ive tried 2 different sim cards, It wont let me try to change to APN settings, Ive tried to reinstall maximus 42 and going back to a really old backup I had of a completely different rom and still nothing, and even after re installing maximus and using a old backup I can never change the APN settings, and it always shows up the top the sim card icon with a !, But it still alerts me on both roms when I eject the SIM card.
I cant find anything that helps, Ive also tried install a new radio and firmware.
kyaldearing said:
Since ive installed Maximus 42.0.0 I get not internet on my phone, in the mobile data section it only shows as Disconnected bcause service is unavailable, Ive tried 2 different sim cards, It wont let me try to change to APN settings, Ive tried to reinstall maximus 42 and going back to a really old backup I had of a completely different rom and still nothing, and even after re installing maximus and using a old backup I can never change the APN settings, and it always shows up the top the sim card icon with a !, But it still alerts me on both roms when I eject the SIM card.
I cant find anything that helps, Ive also tried install a new radio and firmware.
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Click to collapse
Check with the carrier to see in the sim cards are still valid.
majmoz said:
Check with the carrier to see in the sim cards are still valid.
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Click to collapse
They are, I use one on pre paid in my iphone and the other one is post paid and that one is still active to
kyaldearing said:
They are, I use one on pre paid in my iphone and the other one is post paid and that one is still active to
Click to expand...
Click to collapse
Have you tried Settings -> Mobile Data -> Mobile Network Settings -> Access Point Names -> APNs select the Menu (three dots) choose New APN. You can enter all the relevant information there.
majmoz said:
Have you tried Settings -> Mobile Data -> Mobile Network Settings -> Access Point Names -> APNs select the Menu (three dots) choose New APN. You can enter all the relevant information there.
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Click to collapse
I have one I go into mobile data everything besides roaming and roaming sounds is greyed out and I can't even select them. So I can't even try change the apn and it's like that in both Roms and there from two different makers
kyaldearing said:
I have one I go into mobile data everything besides roaming and roaming sounds is greyed out and I can't even select them. So I can't even try change the apn and it's like that in both Roms and there from two different makers
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Click to collapse
when you go in settings --> about --> Phone identity
can you see your IMEI or is it blank?
kyaldearing said:
I have one I go into mobile data everything besides roaming and roaming sounds is greyed out and I can't even select them. So I can't even try change the apn and it's like that in both Roms and there from two different makers
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Click to collapse
Wow, something has messed with your phone. Assuming Maximus downloaded correctly and you checked it MD5 to verify, then maybe your recovery may be causing some issues. Some versions of TWRP are writing in the wrong partition and resulting in missing OS, etc. This version might help. If this doesn't help, then you might have to go back to the stock rom to check if the issue is there. If it is, then you might have to send in your phone for servicing.
alray said:
when you go in settings --> about --> Phone identity
can you see your IMEI or is it blank?
Click to expand...
Click to collapse
Yeah the IMEI is still there
majmoz said:
Wow, something has messed with your phone. Assuming Maximus downloaded correctly and you checked it MD5 to verify, then maybe your recovery may be causing some issues. Some versions of TWRP are writing in the wrong partition and resulting in missing OS, etc. This version might help. If this doesn't help, then you might have to go back to the stock rom to check if the issue is there. If it is, then you might have to send in your phone for servicing.
Click to expand...
Click to collapse
I've tried installing it with twrp and clockwork, I used twrp first and that's when it happened but clockwork still installs and se problem. But I was thinking the best thing would be to go right back to stock
kyaldearing said:
I've tried installing it with twrp and clockwork, I used twrp first and that's when it happened but clockwork still installs and se problem. But I was thinking the best thing would be to go right back to stock
Click to expand...
Click to collapse
I would give the different version of TWRP a try first, then if it failed, I'd go back to stock. It may save you some time and steps.
Hi All,
Wondering if you can help, since I updated my moto g 2nd gen with the latest update I cannot get a data connection, I have done a factory reset but still nothing. Checked my APN settings and they are correct. I have had a look on google and there does appear to be users with the same issue but no real fix that I can see other than changing it to a different sim slot but only one sim slot works on my device so I cant even test it! Any other ideas or has anybody else had this issue?
Thanks
delete all APN ... reboot test...if the phone didn't autoconfig the APN, you do it.
SS yours APN config before deleted... and check if the parameter of APN is correct by google in it....
baybutcher27 said:
delete all APN ... reboot test...if the phone didn't autoconfig the APN, you do it.
SS yours APN config before deleted... and check if the parameter of APN is correct by google in it....
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Click to collapse
just tried but still no joy, phoned EE and they had me do it manually but they says I would need to go to motorola to see if they can assist.
Any other suggestions or anyone else had this issue?
Hi there:
I had a rooted nexus 6 with Android 6.
I was playing with chmod and root and messed up some system permissions.
I have re-installed several Nexus 6 Google images 5.1 6.0 etc...
I have everything except cellular signal. It says no service and sometimes no sim card.
I have taken my sim and put it in another phone and it worked.
When I go to *#*#4636#*#*
It says GSM: emergency service only and GPRS service: disconnected.
I tried to change the network type to GSM only and others with no success.
Any help to further diagnose this would be appreciated..
Thanks
do you have an apn entered? and is it correct?
simms22 said:
do you have an apn entered? and is it correct?
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Very good point.
When I flashed 6.0.1
under cellular network settings , I only see Data raoming, Preferred network type and System select.
no APN settings
When I re-flashed 5.0.1 , I could see the apn settings, but when I go to it, it says something like that the user doesn't have permission to view the settings. I even tried to add a new settings and save it, but the message stayed there and I see no APN list at all..
I might have messed up the APN permissions with chmod, but I would think a system re-flash would have corrected it..
Thanks
orcking said:
Very good point.
When I flashed 6.0.1
under cellular network settings , I only see Data raoming, Preferred network type and System select.
no APN settings
When I re-flashed 5.0.1 , I could see the apn settings, but when I go to it, it says something like that the user doesn't have permission to view the settings. I even tried to add a new settings and save it, but the message stayed there and I see no APN list at all..
I might have messed up the APN permissions with chmod, but I would think a system re-flash would have corrected it..
Thanks
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Click to collapse
are you using sprint by chance?
simms22 said:
are you using sprint by chance?
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Click to collapse
No TMO
Any suggestions please...
orcking said:
No TMO
Any suggestions please...
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Click to collapse
i ask if sprint because sprint doesnt use apns. tmo does though.
orcking said:
No TMO
Any suggestions please...
Click to expand...
Click to collapse
Does your IMEI match the number on your SIM card tray?
So I bought my XZ1C in the US, flashed Pie (tried SG, TH, FR) with newflasher/flashtool, since the official US Pie is not out yet, all files except Simlock.ta. All the firmwares showed full signal some time (3~5 minutes, give or take) after boot on, but none of them were able to have data access, and phone calls cannot be made. Xperia Companion doesn't fix anything. Rebooting doesn't fix anything. Same if I take out my sim and replug in, same if I choose WCDMA/GSM or GSM only, same if I reset network settings, and same if I flash the baseband files + OEM.ta from US 47.1.A.16.20. When I go in to the testing (*#*#4636#*#* if I recall correctly), all numbers are 0, indicating no issues with the sim card itself. IMEI is showing up correctly, and the phone even recognizes my carrier. If I rollback to Oreo, everything just works fine, whether it's US, HK, FR, DE, or whatever. It's been really depressing, and I appreciate if anyone could help me out with what is happening here. BTW, my carrier is CTExcel, based on T-Mobile in the US. Thanks.
Does you've try a factory reset after upgrade to Pie?
I
Aki-Zakura said:
I appreciate if anyone could help me out with what is happening here. BTW, my carrier is CTExcel, based on T-Mobile in the US. Thanks.
Click to expand...
Click to collapse
Have you checked the APN settings? maybe your vesrion is failing to download the correct settings.
Look up what they should be for CTExcel, then apply them manually.
mad0701 said:
Does you've try a factory reset after upgrade to Pie?
I
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Click to collapse
Well, I don't think that's necessary cuz I flashed everything using newflasher/flashtool, including reset.
Didgesteve said:
Have you checked the APN settings? maybe your vesrion is failing to download the correct settings.
Look up what they should be for ... , then apply them manually.
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Click to collapse
I'll give it a shot, but I doubt it's because of that. My carrier never required APN settings on iOS or Android Oreo; all it has in APN is something called "alpha" on my iPhone 5s.
I haven't the problem at all. which are reported.... OK... first at all, I have received a loop of reboot during the Sony logo.. After that I press power and Volume up for a few seconds... the phone vibrate some times (normally its means factory reset). After that it was started and I'm at the beginning...
Didgesteve said:
Have you checked the APN settings? maybe your vesrion is failing to download the correct settings.
Look up what they should be for ... , then apply them manually.
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Click to collapse
Ok, I used my home-country SIM card, and enabled roaming, it worked, with AT&T network connected. Changing the APN to my US carrier's didn't solve the problem, however, so I suppose I shall just contact my carrier then. Thanks, bro.
Hi guys, I'm in real mess here !
I tried rooting my phone using the magisk patch method, everything went as planned except I forgot to uncheck the "Auto reboot" mark in odin.
so after flashing the patched firmware my phone went on bootloop.
I did later reflash it properly and everything works fine including root, Except it's always on "Emergency calls only"
My SIM card works fine, I can use WIFI, I can read IMEI everything looks just fine but I can't register to network.
I've tried reflashing stock firmware, another firmware, wipe cache wipe data,.... nothing works.
I desperately need help guys if anyone has any idea!
Try another SIM card if working. Also check the APN settings of your mobile network. You may have to manually enter the correct APN settings.
Hi Guys,I have the same problem in my rooted sumsung j7 prime. Someone kindly assist
XTrail02 said:
Try another SIM card if working. Also check the APN settings of your mobile network. You may have to manually enter the correct APN settings.
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Click to collapse
Hey