Both cameras and Flash doesn't work after drop - Xperia Z4/Z3+ Q&A, Help & Troubleshooting

Hello everyone, I'd like to say thanks for checking out my thread :good:
About a week ago, I dropped my phone into a ceramic floor with the back facing down. The drop sounded loud however the phone looks intact.
A few checks later, I can confirm the phone is OK, except for both cameras and the flash.
The back camera doesn't work (the Camera app just crashes, Diagnostic shows Camera Not Connected), the front camera doesn't display anything (Diagnostic shows completely black picture) and the flash does not turn on.
I'm currently sourcing parts for testing, but I'm wondering if it's possible that the software may be the cause as well?
Although the phone didn't restart (it still worked fine, minutes before it dropped) I wanted to make sure.
Also, as a double check, I tried OpenCamera and it shows black. There's no "switch camera" option so I think it's showing the front camera.
Once again, thank you for checking my thread

Your motherboard is toast. I have a Z2 with water damage. At first it seemed like the camera module got damaged, but on closer inspection, it has the same problem as your Z3+, all things camera related stopped working. There's no easy fix, you either re-ball whatever chips got loose or replace the motherboard.

Maybe you need to replace only the camera, because I had approximately same problem

I had the same problem, it was enough to replace the camera module for me.

hi I know this is old thread but I just have the same problem,have you fix this?
replace the back camera will solve this problem or must replace both front and back camera?

Related

Broke my screen, camera stopped working, vibrates randomly

I broke my screen last week , it fell and was damaged, and the camera stopped working too. I fixed the screen, but the camera is still offline, tried to change the rom, but no changes., i am getting the "Error, camera not available". When i click on camera icon, it shows a black screen after some delay and then right away an error message pops up with "Error! Camera not available". When i load this from any application, such as snapchat or instagram, it crashes the application. Has anyone dealt with such issue before? Give me some hope, what could be wrong.
The camera was not working even before i replaced the screen. (The screen repair was good, i made sure nothing was touched that should'nt be touched.
The phone's proximity sensor seems to be a bit off too, the phone also vibrates ( like it received a text message) randomly.
Unrelated issue: the screen i install has a round ring that appears if i press the screen to hard at a certain spot. it's not too annoying but it is there.
Broken flat cable, broken camera. Physical damage.
Sent from my C6903 using XDA Free mobile app
electrash said:
Broken flat cable, broken camera. Physical damage.
Sent from my C6903 using XDA Free mobile app
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Ah! what do you think , can it be saved DIY?
marksee said:
Ah! what do you think , can it be saved DIY?
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Click to collapse
Well i didnt opet Z1 before, so i dont know if you can only replace flat cable (if that is problem) or you must replace whole camera module.
Best bet is to give to service center, probably they will put new module on it, and its best in my opinion.
electrash said:
Well i didnt opet Z1 before, so i dont know if you can only replace flat cable (if that is problem) or you must replace whole camera module.
Best bet is to give to service center, probably they will put new module on it, and its best in my opinion.
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Most likely put a new module in there as the modules are machine made are probably solid.
Status Update
So i opened the phone again, and seems like i was able to fix the screen issue.
Issue of camera remains. I removed the camera from the socket, and disconnected its wire from the motherboard. When i accessed camera without wire connected, it straigth away went to "ERROR. Camera not available. Earlier, when wire was connected, it took about 5 seconds and then outputted the Error. Flash/ Front camera are still not accessible or usable even when front camera was plugged out.
Weird vibrations are felt randomly, i am still trying to pinpoint what causes them, but they have decreased significantly.
My question now is, will replacing the camera fix the camera issue? Or is there a deeper wire/motherboard issue here? What would be your next step to investigate it further. Also, can this be not a broken screen issue but a camera issue covered in warrantly?
Additional info: i have tried reinstalling ROM, flashed T-mobile's original ftf file, cleared camera cache, files etc. used 3rd party apps but no success.
#####SOLVED: SCREEN HAS WEIRD FLOATIES WHEN WE TOUCH AREA NEAR THEM
This is caused because of dust between the digitizer and the back of the phone. To fix this, simply open the phone up and remove any dust particles between the digitizer and the phone. Screen will work perfectly after that.
JustPlayingHard said:
Most likely put a new module in there as the modules are machine made are probably solid.
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When you say module? you mean the camera with the connection wire ? or something more than that?
marksee said:
When you say module? you mean the camera with the connection wire ? or something more than that?
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The camera with connection wire
Update: so bluetooth call recieving does not work, people call me, and if i pick it up, voice does not work over bluetooth anymore. music skips randomly too. My question was that will camera module replacement fix this? or is this a deeper issue, such as cable that connects the camera module? what will i need to replace .
I don't think that anybody here could answer your questions. You should take your phone tot a service center.
Sent from my C6903 using XDA Premium 4 mobile app
SOLVED it.
Fixed it! The issue was that the back camera module was malfunctioning. Because of that, phone chip that controls camera (also controls vibrations) was not functioning properly. I bought a used camera module from ebay, plugged it in and phone works perfectly now
Feel free to pm me if anyone else has questions about this, or need help dismantling phone. Xperia Z1s I AM BACK!!!

Camera not focusing and overheating after disassembly/reassembly

My Xperia Z1 fell off the table, the display broke and was replaced by a co-worker. The phone now works but:
- the back camera works but can't focus. The lenses seem to be stuck. Tried to unplug/replug the camera to no avail
- it "seems" to overheat (when using the camera I get a message after a while, saying that I must wait so that Xperia can cool down). However when using temp monitoring apps I hardly ever see anything over 45°C (no gaming). Maybe the overheating message really refers to the camera itself, rather than the phone?
I have checked but the phone seems to be correctly reassembled, so I don't see what could be wrong. Any suggestion?
No one?
hi bro, U must change your back camera part, your camera fail focus because the lens not precision again after fall down from table. and magnet inside camera which is used for focusing lens broken.
first check camera socket using magnifying glass,if dirty u can clean with toothbrush slowly.
Ok, done, the camera was replaced and the focus started working again. But the overheating is still there... I can't take more than a few pictures at a time before a message like "The camera was shut down to allow it to cool down" (my phone is in Italian, so I the translation mught not be accurate).
What to do?

[Q] I replaced my busted display, now my front facing camera and NFC do not function

I replaced the screen and digitizer on my Z1.
Everything went well from a reassembly point of view. However, my front facing camera and NFC do not seem to be functioning. I explicitly remember reconnecting the NFC and I don't believe I ever disconnected the front facing camera. The only thing that may have happened is the heat from the heat gun, but I never heated it past a temperature I couldn't touch bare-handed. But it still may be a possibility.
I don't have enough posts to post an outside link to youtube, but if you search youtube for "Xperia Z1 Screen Replacement" I followed the video by "Go Cell Phone Repair".
Do I maybe need to reset or reflash my ROM to reinitialize the hardware? I am using the rooted stock 4.4.4 ROM from Sony. I'm not too concerned about the front facing camera, but I would like to have tap to pay working again.
Any advice?

Rear camera-hardware detected, yet black image. Camera "bus" malfunctioning?

Rear camera-hardware detected, yet black image. Camera "bus" malfunctioning?
Hi
Half a year ago my girlfriend accidentally gave my Z3 Compact a rollercoaster ride in our washing machine (full tour). The screen broke, but it could turn on and everything looked fine (gave no errors) when connecting to HDMI.
Yesterday I received a replacement LCD, which gave it a new life. It seems that everything works except for the rear camera. When opening any camera-app, the HUD is visible, but image is black, and no error. If i switch to front camera, which works, and back to the rear camera, it shows a freezed image of the last image from the front camera.
I checked some debug-apps to see if it detects the camera-module, and it does. If it's connected, alle the specs of the camera is listed, and if disconnected, the module is not listed.
I then got a broken Z3 Compact from a friend, and I tested both rear camera modules in both phones. The modules are working in his phone, both doing the same black screen in mine.
I tried hard reset, PC Companion-repair, updates, clearing camera cache etc., but with no luck.
Do you have any suggestion to how I can fix this?
Do you know where on the motherboard I could look for dirt in relation to some "rear camera bus/chip"?
Thank you for any help!
Edit: And isn't it amazing that this phone works to this extend after 2½ hours in 60 degrees celcius (140 fahrenheit) warm water with soap and 1400rpm? Wow! (Btw., all panels were open, and screen totally broken, so water must have been everywhere in the phone.)
I have a similar issue on my partners z3c after the screen cracked, I have replaced the screen and it works great however the camera shows a black screen. I know the camera module is working as I have tried it in another phone. Having searched for this issue I seen it has effected quite a few others not only those who have opened their phone.
what software you used to debug so I can verify that the phone can also see the camera module
This is happening to me too a year down the line of ownership.
Replaced with new camera from eBay still black screen. Between your experience and mine of both testing the camera we've prices it's not the lens, so what could it be.
Need to fix don't know what to do
The camera module itself may work but the chip which handles the rear camera may be damaged even if the phone works pretty good.
So if the chip or anything else related to the camera is dead, you can even try thousands of camera modules from different phones on YOUR phone, none of them will work.
That's my opinion - guy's who work in electronical industry for 3,5 years now and have seen hunderds of differend kinds of damages on different stuff.
I see what you are saying however it would be nice to have an idea of where any chip/bus is that may be damaged to see if it xan be fixed or is replaceable.
romcio47 said:
The camera module itself may work but the chip which handles the rear camera may be damaged even if the phone works pretty good.
So if the chip or anything else related to the camera is dead, you can even try thousands of camera modules from different phones on YOUR phone, none of them will work.
That's my opinion - guy's who work in electronical industry for 3,5 years now and have seen hunderds of differend kinds of damages on different stuff.
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zackariah said:
I see what you are saying however it would be nice to have an idea of where any chip/bus is that may be damaged to see if it xan be fixed or is replaceable.
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Yes, you are 100% right but there's another thing.
In the present times, in a rush of miniaturization, there's a little chance of such reapair to be profitable. The chip/bus may be damaged but in fact not only one thing may be dead... I'm talking about tiny little resistors, capacitors, diodes, transistors (if there are any on the motherboard...) which are many. I'm not saying it won't be possible to repair the phone but without a proper diagnosis what is damaged... I'd be like looking for a needle in a haysack and everyone can tell you that only replacing the whole motherboard will be worth the time.
But still... this is an interesting case of malfunction... I hope you'll find a solution for this or at least someone else will do it for you for a reasonable price.

Mi A2 changed camera module - Camera error, cannot connect to camera

Hey
So I had problems with my camera not focusing when trying to take pictures from very close distances (small figures within 10-15 cms), it was all blurry - I tried different options and decided that software changes didn't help the problem so I ordered a new camera module and changed the part. I read that dropping the phone might lead to the lenses getting somehow disoriented and there's only solution to change the module..
Now after replacing the old module the camera app can use the front camera but when I swap to the primary back camera an error occurs and it claims it can't connect to the camera and the camera closes. Is this new module that should be for A2/X6 somehow still somehow incompatible or do you guys have any idea what might the problem?
I've tried to clear the data from the camera, I've reset the factory settings - no help.
Buumis said:
Hey
So I had problems with my camera not focusing when trying to take pictures from very close distances (small figures within 10-15 cms), it was all blurry - I tried different options and decided that software changes didn't help the problem so I ordered a new camera module and changed the part. I read that dropping the phone might lead to the lenses getting somehow disoriented and there's only solution to change the module..
Now after replacing the old module the camera app can use the front camera but when I swap to the primary back camera an error occurs and it claims it can't connect to the camera and the camera closes. Is this new module that should be for A2/X6 somehow still somehow incompatible or do you guys have any idea what might the problem?
I've tried to clear the data from the camera, I've reset the factory settings - no help.
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Click to collapse
Well IMHO, this kind of thing is better leave it to the authorized people @ expert.. I mean you sent it to service center or phone shop and let they do the replacement.. Me itself have experience of dropping my A2 from second floor and screen is badly shattered.. Although I know how to replace it but I won't do that.. I ordered the replacement parts and then sent it to the shop and let them do it.. I just pay for labor cost..

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