I broke my screen last week , it fell and was damaged, and the camera stopped working too. I fixed the screen, but the camera is still offline, tried to change the rom, but no changes., i am getting the "Error, camera not available". When i click on camera icon, it shows a black screen after some delay and then right away an error message pops up with "Error! Camera not available". When i load this from any application, such as snapchat or instagram, it crashes the application. Has anyone dealt with such issue before? Give me some hope, what could be wrong.
The camera was not working even before i replaced the screen. (The screen repair was good, i made sure nothing was touched that should'nt be touched.
The phone's proximity sensor seems to be a bit off too, the phone also vibrates ( like it received a text message) randomly.
Unrelated issue: the screen i install has a round ring that appears if i press the screen to hard at a certain spot. it's not too annoying but it is there.
Broken flat cable, broken camera. Physical damage.
Sent from my C6903 using XDA Free mobile app
electrash said:
Broken flat cable, broken camera. Physical damage.
Sent from my C6903 using XDA Free mobile app
Click to expand...
Click to collapse
Ah! what do you think , can it be saved DIY?
marksee said:
Ah! what do you think , can it be saved DIY?
Click to expand...
Click to collapse
Well i didnt opet Z1 before, so i dont know if you can only replace flat cable (if that is problem) or you must replace whole camera module.
Best bet is to give to service center, probably they will put new module on it, and its best in my opinion.
electrash said:
Well i didnt opet Z1 before, so i dont know if you can only replace flat cable (if that is problem) or you must replace whole camera module.
Best bet is to give to service center, probably they will put new module on it, and its best in my opinion.
Click to expand...
Click to collapse
Most likely put a new module in there as the modules are machine made are probably solid.
Status Update
So i opened the phone again, and seems like i was able to fix the screen issue.
Issue of camera remains. I removed the camera from the socket, and disconnected its wire from the motherboard. When i accessed camera without wire connected, it straigth away went to "ERROR. Camera not available. Earlier, when wire was connected, it took about 5 seconds and then outputted the Error. Flash/ Front camera are still not accessible or usable even when front camera was plugged out.
Weird vibrations are felt randomly, i am still trying to pinpoint what causes them, but they have decreased significantly.
My question now is, will replacing the camera fix the camera issue? Or is there a deeper wire/motherboard issue here? What would be your next step to investigate it further. Also, can this be not a broken screen issue but a camera issue covered in warrantly?
Additional info: i have tried reinstalling ROM, flashed T-mobile's original ftf file, cleared camera cache, files etc. used 3rd party apps but no success.
#####SOLVED: SCREEN HAS WEIRD FLOATIES WHEN WE TOUCH AREA NEAR THEM
This is caused because of dust between the digitizer and the back of the phone. To fix this, simply open the phone up and remove any dust particles between the digitizer and the phone. Screen will work perfectly after that.
JustPlayingHard said:
Most likely put a new module in there as the modules are machine made are probably solid.
Click to expand...
Click to collapse
When you say module? you mean the camera with the connection wire ? or something more than that?
marksee said:
When you say module? you mean the camera with the connection wire ? or something more than that?
Click to expand...
Click to collapse
The camera with connection wire
Update: so bluetooth call recieving does not work, people call me, and if i pick it up, voice does not work over bluetooth anymore. music skips randomly too. My question was that will camera module replacement fix this? or is this a deeper issue, such as cable that connects the camera module? what will i need to replace .
I don't think that anybody here could answer your questions. You should take your phone tot a service center.
Sent from my C6903 using XDA Premium 4 mobile app
SOLVED it.
Fixed it! The issue was that the back camera module was malfunctioning. Because of that, phone chip that controls camera (also controls vibrations) was not functioning properly. I bought a used camera module from ebay, plugged it in and phone works perfectly now
Feel free to pm me if anyone else has questions about this, or need help dismantling phone. Xperia Z1s I AM BACK!!!
Related
Rear camera-hardware detected, yet black image. Camera "bus" malfunctioning?
Hi
Half a year ago my girlfriend accidentally gave my Z3 Compact a rollercoaster ride in our washing machine (full tour). The screen broke, but it could turn on and everything looked fine (gave no errors) when connecting to HDMI.
Yesterday I received a replacement LCD, which gave it a new life. It seems that everything works except for the rear camera. When opening any camera-app, the HUD is visible, but image is black, and no error. If i switch to front camera, which works, and back to the rear camera, it shows a freezed image of the last image from the front camera.
I checked some debug-apps to see if it detects the camera-module, and it does. If it's connected, alle the specs of the camera is listed, and if disconnected, the module is not listed.
I then got a broken Z3 Compact from a friend, and I tested both rear camera modules in both phones. The modules are working in his phone, both doing the same black screen in mine.
I tried hard reset, PC Companion-repair, updates, clearing camera cache etc., but with no luck.
Do you have any suggestion to how I can fix this?
Do you know where on the motherboard I could look for dirt in relation to some "rear camera bus/chip"?
Thank you for any help!
Edit: And isn't it amazing that this phone works to this extend after 2½ hours in 60 degrees celcius (140 fahrenheit) warm water with soap and 1400rpm? Wow! (Btw., all panels were open, and screen totally broken, so water must have been everywhere in the phone.)
I have a similar issue on my partners z3c after the screen cracked, I have replaced the screen and it works great however the camera shows a black screen. I know the camera module is working as I have tried it in another phone. Having searched for this issue I seen it has effected quite a few others not only those who have opened their phone.
what software you used to debug so I can verify that the phone can also see the camera module
This is happening to me too a year down the line of ownership.
Replaced with new camera from eBay still black screen. Between your experience and mine of both testing the camera we've prices it's not the lens, so what could it be.
Need to fix don't know what to do
The camera module itself may work but the chip which handles the rear camera may be damaged even if the phone works pretty good.
So if the chip or anything else related to the camera is dead, you can even try thousands of camera modules from different phones on YOUR phone, none of them will work.
That's my opinion - guy's who work in electronical industry for 3,5 years now and have seen hunderds of differend kinds of damages on different stuff.
I see what you are saying however it would be nice to have an idea of where any chip/bus is that may be damaged to see if it xan be fixed or is replaceable.
romcio47 said:
The camera module itself may work but the chip which handles the rear camera may be damaged even if the phone works pretty good.
So if the chip or anything else related to the camera is dead, you can even try thousands of camera modules from different phones on YOUR phone, none of them will work.
That's my opinion - guy's who work in electronical industry for 3,5 years now and have seen hunderds of differend kinds of damages on different stuff.
Click to expand...
Click to collapse
zackariah said:
I see what you are saying however it would be nice to have an idea of where any chip/bus is that may be damaged to see if it xan be fixed or is replaceable.
Click to expand...
Click to collapse
Yes, you are 100% right but there's another thing.
In the present times, in a rush of miniaturization, there's a little chance of such reapair to be profitable. The chip/bus may be damaged but in fact not only one thing may be dead... I'm talking about tiny little resistors, capacitors, diodes, transistors (if there are any on the motherboard...) which are many. I'm not saying it won't be possible to repair the phone but without a proper diagnosis what is damaged... I'd be like looking for a needle in a haysack and everyone can tell you that only replacing the whole motherboard will be worth the time.
But still... this is an interesting case of malfunction... I hope you'll find a solution for this or at least someone else will do it for you for a reasonable price.
I was wondering if anyone else had this issue with the front facing camera. There's a couple people that had this issue as well, check the
mentions for SamsungSupport on Twitter a couple days back(at the time of this post)
There's even a video of it in action: https://twitter.com/Hired_Assassin5/status/918633351510200320
As you can see at the top, there's some major discoloration going on. It's almost like a negative image.
https://i.imgur.com/2ipVzgS.jpg
I got the phone on Sep 15th, release day. The camera was working fine up until around Oct 5th that I know of. Taking selfies with the dog, etc.
Well, I opened it up on the 12th, haven't used it for a while, and I noticed that issue you see in the first image. I contacted Samsung and they had me
go through the whole troubleshooting process, all the way to me factory resetting my device. Factory Reset, then skipped all the setup wizards
and went straight to testing the camera. Issue is still present!
So the next day, I went to my carrier store, they said they never seen that before. So they're ordering me a shipment to replace it, possible defect.
Well, that night, I decided to try and look deeper into the issue. Flashlight on camera lenses, didn't see anything. Then I remembered from previous
android phones, there's hardware codes you can enter into the Dialer, so I input *#0*#, which is the hardware testing screen.
It looks like this:
https://i.imgur.com/RhJD4WJ.jpg
So obviously, one of the options is "FRONT CAM". I thought I would "test" it. I clicked on it, and it was working fine! I said oh sh!t, WTH.
This is the screenshot of it:
https://i.imgur.com/2BiaA7U.jpg
Then I took the picture as well, and it turned out just fine, like a normal camera. Well when you tap the screen again, it backs out, and switches
into a different mode, or something. And well sure enough, that issue I was having in my main camera app showed up!
This is a screenshot of it:
https://i.imgur.com/kGgJDD1.jpg
Now this is where I'm wondering if the Geniuses and good people here at XDA can figure out.
If you notice in the first screenshot of the "test" https://i.imgur.com/2BiaA7U.jpg
It says SUB AP at the top left....
Then in the next one, the defective one or whatever https://i.imgur.com/kGgJDD1.jpg
It says SUB CC.
Does anyone know what those are, or what they stand for? And if possible, how can I get my camera app to go back to using the correct mode or whatever that is.
This issue happens in all camera apps, the Samsung default camera app, play store camera apps, etc.
Thanks.
FunYunZ said:
I was wondering if anyone else had this issue with the front facing camera. There's a couple people that had this issue as well, check the
mentions for SamsungSupport on Twitter a couple days back(at the time of this post)
There's even a video of it in action: https://twitter.com/Hired_Assassin5/status/918633351510200320
As you can see at the top, there's some major discoloration going on. It's almost like a negative image.
https://i.imgur.com/2ipVzgS.jpg
I got the phone on Sep 15th, release day. The camera was working fine up until around Oct 5th that I know of. Taking selfies with the dog, etc.
Well, I opened it up on the 12th, haven't used it for a while, and I noticed that issue you see in the first image. I contacted Samsung and they had me
go through the whole troubleshooting process, all the way to me factory resetting my device. Factory Reset, then skipped all the setup wizards
and went straight to testing the camera. Issue is still present!
So the next day, I went to my carrier store, they said they never seen that before. So they're ordering me a shipment to replace it, possible defect.
Well, that night, I decided to try and look deeper into the issue. Flashlight on camera lenses, didn't see anything. Then I remembered from previous
android phones, there's hardware codes you can enter into the Dialer, so I input *#0*#, which is the hardware testing screen.
It looks like this:
https://i.imgur.com/RhJD4WJ.jpg
So obviously, one of the options is "FRONT CAM". I thought I would "test" it. I clicked on it, and it was working fine! I said oh sh!t, WTH.
This is the screenshot of it:
https://i.imgur.com/2BiaA7U.jpg
Then I took the picture as well, and it turned out just fine, like a normal camera. Well when you tap the screen again, it backs out, and switches
into a different mode, or something. And well sure enough, that issue I was having in my main camera app showed up!
This is a screenshot of it:
https://i.imgur.com/kGgJDD1.jpg
Now this is where I'm wondering if the Geniuses and good people here at XDA can figure out.
If you notice in the first screenshot of the "test" https://i.imgur.com/2BiaA7U.jpg
It says SUB AP at the top left....
Then in the next one, the defective one or whatever https://i.imgur.com/kGgJDD1.jpg
It says SUB CC.
Does anyone know what those are, or what they stand for? And if possible, how can I get my camera app to go back to using the correct mode or whatever that is.
This issue happens in all camera apps, the Samsung default camera app, play store camera apps, etc.
Thanks.
Click to expand...
Click to collapse
I'm not having that issue *knocks on wood*
But it doesn't sound like a hardware issue though.
Sub AP, Sub CC are probably different Samsung settings not available to end users. Any advice I'd give is to back up, hard reset, test if problem still present, if problem fixed restore data.
When does the problem usually happen, in bright or low light?
What if you use the front camera "flash" does it still happen?
lennie said:
I'm not having that issue *knocks on wood*
But it doesn't sound like a hardware issue though.
Sub AP, Sub CC are probably different Samsung settings not available to end users. Any advice I'd give is to back up, hard reset, test if problem still present, if problem fixed restore data.
When does the problem usually happen, in bright or low light?
What if you use the front camera "flash" does it still happen?
Click to expand...
Click to collapse
I originally thought it was a hardware issue, but seeing it function normally when I did the diagnostic testing, I knew it had to be
something that triggered the software to not work correctly.
the issue is still present no matter what settings I change. Changing resolution, flash on/off, picture size, HDR on/off/auto, all the settings
I can find, the issue is still exists.
EDIT: Is a hard rest the same as a Factory Reset?
FunYunZ said:
I originally thought it was a hardware issue, but seeing it function normally when I did the diagnostic testing, I knew it had to be
something that triggered the software to not work correctly.
the issue is still present no matter what settings I change. Changing resolution, flash on/off, picture size, HDR on/off/auto, all the settings
I can find, the issue is still exists.
EDIT: Is a hard rest the same as a Factory Reset?
Click to expand...
Click to collapse
hard reset = factory reset
have you tried using Odin and doing a fresh FW install?
htc-8925 said:
have you tried using Odin and doing a fresh FW install?
Click to expand...
Click to collapse
I have not. I did a factory reset.
My friend had the same issue.
whiteangelcl said:
My friend had the same issue.
Click to expand...
Click to collapse
Dam, that's unfortunate. That's 4 people now that have had this issue. I wonder how much worse it will get. Hopefully the new replacement doesn't have this issue.
It's weird because it was working fine for a few weeks, and then something happened. Not sure if it auto updated without me knowing and caused this issue.
FunYunZ said:
Dam, that's unfortunate. That's 4 people now that have had this issue. I wonder how much worse it will get. Hopefully the new replacement doesn't have this issue.
It's weird because it was working fine for a few weeks, and then something happened. Not sure if it auto updated without me knowing and caused this issue.
Click to expand...
Click to collapse
sounds like they're sending you a replacement. make sure you are satisfied with the replacement because they might send you a refurb.
i have the same issue as well ... so what happened at the end ? did they end up finding the issue ? how they fixed it ?
emazens said:
i have the same issue as well ... so what happened at the end ? did they end up finding the issue ? how they fixed it ?
Click to expand...
Click to collapse
Nope, Samsung never got back to me. I just went to the Tmobile store and they were like, yep, never seen that before. So they overnight me a new one.
I just begun to have the same issue on my phone and I'm not happy after spending 1k on it. I'm going to my career tomorrow but unfortunately don't know I this will be resolved. Please Let me know what Samsung did for you.
Same problem on my Note8. Following for solution.
solution anyone?
did anyone of u find a solution?
---------- Post added at 12:41 PM ---------- Previous post was at 12:38 PM ----------
i'm suffering with this problem presently and is trying to find a solve.
totaldepth said:
Same problem on my Note8. Following for solution.
Click to expand...
Click to collapse
i am seeing when i open camera ,camera failed
can anyone advise on how to fix?
If you did not mistreat the device, dropped it or fiddle with system settings or something of the sort, warranty is the all time solution for these problems
Hey my note 8 front camera just experienced the same issue. I've talked to Samsung support, and frankly it seems like it is a hardware issue. It is recommended that you use Samsung Support to make a service request. Free shipping both ways, so if you can live without your phone for a week or two (or have a backup phone to use), that's the route I recommend people going.
Original Problem:
MENU / COMMON APPLICATION ( NATIVE) - CAMERA / VIDEO - CAMERA EFFECTS NOT WORKING
Problem found:
FRONT CAMERA FAIL
Solution:
REPLACED COMPONENT
Click to expand...
Click to collapse
Did you manage to find the cause of the problem?
My front selfie camera has the same problem!
sorry to raise up this issue again.. my s8+ is from Indonesia region, and facing the same issue when try to use front camera is failed with notification Warning Unknown Error Occured.
already try Wipe cache partition and hard reset but still facing the same issue..
but if i use front camera for video call thru whatsapp it's working fine, but yet again if check thru *#0*# for Front Camera it's Camera Failed..
is it hardware issue or FW issue ?
Front Facing camera has double image
Has anyone found a fix for this issue yet? Mine started this issue last year and I haven't found a remedy for it yet. Ugh.
Hello everyone, I'd like to say thanks for checking out my thread :good:
About a week ago, I dropped my phone into a ceramic floor with the back facing down. The drop sounded loud however the phone looks intact.
A few checks later, I can confirm the phone is OK, except for both cameras and the flash.
The back camera doesn't work (the Camera app just crashes, Diagnostic shows Camera Not Connected), the front camera doesn't display anything (Diagnostic shows completely black picture) and the flash does not turn on.
I'm currently sourcing parts for testing, but I'm wondering if it's possible that the software may be the cause as well?
Although the phone didn't restart (it still worked fine, minutes before it dropped) I wanted to make sure.
Also, as a double check, I tried OpenCamera and it shows black. There's no "switch camera" option so I think it's showing the front camera.
Once again, thank you for checking my thread
Your motherboard is toast. I have a Z2 with water damage. At first it seemed like the camera module got damaged, but on closer inspection, it has the same problem as your Z3+, all things camera related stopped working. There's no easy fix, you either re-ball whatever chips got loose or replace the motherboard.
Maybe you need to replace only the camera, because I had approximately same problem
I had the same problem, it was enough to replace the camera module for me.
hi I know this is old thread but I just have the same problem,have you fix this?
replace the back camera will solve this problem or must replace both front and back camera?
So my main issue right now is no sound whatsoever unless I use a wired headset (earbuds etc).
No sound through speaker. Any changes made in options to troubleshoot have failed.
Also, I have no camera app at all. It's like it never existed for this phone.
I'd be okay with it, simply because I finally got the phone up and running again after a battery and mid-frame assembly replacement, but I need sound and camera. Especially the camera due to my banking app.
My Setup
twrp-3.2.1-0-shamu
RR-N-Neo-v5.8.5-20180119-shamu-Unofficial - Android N 7.1.2
open_gapps-arm-7.1-mini-20180122
Magisk 15.3 (from official XDA thread)
*optionally - Viper4android 2.5.0.5
So the two main problems are no sound at all unless I have headphones in.
No camera app or anything
I will add, I can access the non-existent camera through the gallery app included in that RR Neo build, but it FC's immediately and continually.
I've done every wipe imaginable minus a factory image flash of the last Nougat build for our phones.
Complete wipes including: in TWRP the "yes" option on Format Data.
Factory Reset followed by Dalvik, Cache, System, and Data wipes.
Essentially everything I've been doing without issue for the few years I've owned this phone.
If anymore info is needed I'm willing to provide it, sincerely hope someone can help me diagnose or possibly fix this phone.
Seriously, thanks for any help provided.
Just help me get away from this iPhone 5 loaner
ProjectAlly said:
So my main issue right now is no sound whatsoever unless I use a wired headset (earbuds etc).
No sound through speaker. Any changes made in options to troubleshoot have failed.
I finally got the phone up and running again after a battery and mid-frame assembly replacement
Click to expand...
Click to collapse
The above concerns me...
Was the sound working prior to the replacement?
Sent from my Nexus 6 using Tapatalk
Neo said:
The above concerns me...
Was the sound working prior to the replacement?
Sent from my Nexus 6 using Tapatalk
Click to expand...
Click to collapse
Yep, was working perfectly before replacement and for about a day or so after.
Only issue I had sound-wise was with static-y audio when headphones or aux cable was plugged in for my car's head unit.
Not sure what happened. I did notice on the mid-frame assembly I bought, there was no earphone speaker, it's the module next to the camera. So today I added it to the new mid-frame and no dice...also to be sure I used my old headphone jack on the old frame, and no change.
Could it be the battery isn't strong enough?
EDIT:
The battery I bought: https://www.amazon.com/gp/product/B01DJZMJH4/ref=oh_aui_detailpage_o01_s00?ie=UTF8&psc=1
Midframe: https://www.fixez.com/motorola-nexus-6-midframe-and-bezel-midnight-blue
ProjectAlly said:
Yep, was working perfectly before replacement and for about a day or so after.
Only issue I had sound-wise was with static-y audio when headphones or aux cable was plugged in for my car's head unit.
Not sure what happened. I did notice on the mid-frame assembly I bought, there was no earphone speaker, it's the module next to the camera. So today I added it to the new mid-frame and no dice...also to be sure I used my old headphone jack on the old frame, and no change.
Could it be the battery isn't strong enough?
Click to expand...
Click to collapse
No, wouldn't be the battery.
Ok so, that speaker you added to the mid frame by the camera on top, has two pins. Those two pins need to be facing towards the camera (they touch two metal contacts). If those pins aren't touching those contacts, it won't work. Likewise, the speaker on the bottom that is attached to the motherboard, has two tiny pins (one on each side) that make contact to two metal plates on the mid frame. Check and make sure these things are making contact.
Sent from my Nexus 6 using Tapatalk
So I just checked the contacts, and that speaker is seated properly.
No sound.
It's killing me right now. This battery is doing fantastic, but I can't use the phone.
Still no camera either. Just doesn't show up in app drawer, on launcher or anywhere but gallery.
Starting to think the phone might be a goner. Which would be a shame...
ProjectAlly said:
So I just checked the contacts, and that speaker is seated properly.
No sound.
It's killing me right now. This battery is doing fantastic, but I can't use the phone.
Still no camera either. Just doesn't show up in app drawer, on launcher or anywhere but gallery.
Starting to think the phone might be a goner. Which would be a shame...
Click to expand...
Click to collapse
That's a shame man. Sounds like something was either damaged during the replacement or some ribbon cables may not have been seated all the way, idk. If it were me, I'd do a complete tear down and put it all back together and hope for the best.
Sent from my Nexus 6 using Tapatalk
UPDATE:
@Neo
I took your suggestion, tore everything apart, at least on the frame, turns out the frame wasn't making good contact with the LCD panel. Once that was established, I put everything together again and thankfully had one of the last factory images released from Google, re-flashed stock with the toolkit, and once it booted up, camera worked and so did the sound! But only out of one speaker.
Checked the frame again, turns out the new one had that clear plastic blue, sticky tape looking stuff, moved that and bottom speaker worked too.
TL;DR
Problem solved, turns out I wasn't thorough enough with making sure all ribbons and modules were making contact with the frame and LCD panel. Oh and flashing a factory image fixed all software related problems (no camera app showing up or working etc).
Happy camper for now!
ProjectAlly said:
UPDATE:
@Neo
I took your suggestion, tore everything apart, at least on the frame, turns out the frame wasn't making good contact with the LCD panel. Once that was established, I put everything together again and thankfully had one of the last factory images released from Google, re-flashed stock with the toolkit, and once it booted up, camera worked and so did the sound! But only out of one speaker.
Checked the frame again, turns out the new one had that clear plastic blue, sticky tape looking stuff, moved that and bottom speaker worked too.
TL;DR
Problem solved, turns out I wasn't thorough enough with making sure all ribbons and modules were making contact with the frame and LCD panel. Oh and flashing a factory image fixed all software related problems (no camera app showing up or working etc).
Happy camper for now!
Click to expand...
Click to collapse
That was the only thing I could think of
Improper contact with the pins. If you had done all this and it still didn't work, I'd have been at a loss lol. Glad you're up and running.
Neo said:
That was the only thing I could think of
Improper contact with the pins. If you had done all this and it still didn't work, I'd have been at a loss lol. Glad you're up and running.
Click to expand...
Click to collapse
Neo the great to the rescue!! [emoji108]
Hey
So I had problems with my camera not focusing when trying to take pictures from very close distances (small figures within 10-15 cms), it was all blurry - I tried different options and decided that software changes didn't help the problem so I ordered a new camera module and changed the part. I read that dropping the phone might lead to the lenses getting somehow disoriented and there's only solution to change the module..
Now after replacing the old module the camera app can use the front camera but when I swap to the primary back camera an error occurs and it claims it can't connect to the camera and the camera closes. Is this new module that should be for A2/X6 somehow still somehow incompatible or do you guys have any idea what might the problem?
I've tried to clear the data from the camera, I've reset the factory settings - no help.
Buumis said:
Hey
So I had problems with my camera not focusing when trying to take pictures from very close distances (small figures within 10-15 cms), it was all blurry - I tried different options and decided that software changes didn't help the problem so I ordered a new camera module and changed the part. I read that dropping the phone might lead to the lenses getting somehow disoriented and there's only solution to change the module..
Now after replacing the old module the camera app can use the front camera but when I swap to the primary back camera an error occurs and it claims it can't connect to the camera and the camera closes. Is this new module that should be for A2/X6 somehow still somehow incompatible or do you guys have any idea what might the problem?
I've tried to clear the data from the camera, I've reset the factory settings - no help.
Click to expand...
Click to collapse
Well IMHO, this kind of thing is better leave it to the authorized people @ expert.. I mean you sent it to service center or phone shop and let they do the replacement.. Me itself have experience of dropping my A2 from second floor and screen is badly shattered.. Although I know how to replace it but I won't do that.. I ordered the replacement parts and then sent it to the shop and let them do it.. I just pay for labor cost..