Is there a way to safely restore warranty after bootloader unlocking? - Moto G5S Plus Questions & Answers

Hi!
I am an owner of moto g5s plus and while I enjoy the phone I think there are a lot of things the phone could be improved by software-wise, and while I'd love to unlock it's bootloader I am not quite sure if it's possible to restore it's warranty after unlocking it. I read a lot of different opinions. Some say that after restoring the phone the ADB says our phone doesn't have voided warranty, but some say that the phone has a fuse which breaks after unlocking the phone and some even say that I lose my warranty as soon as I redeem the unlocking code for my phone (which I already did so I guess I am in a pretty bad spot already ).
Thank you for your answers!

Correct that the phone has a fuse sort of thing like samsung. Once you unlock the bootloader you trigger a unlocked message and also internally trigger that fuse thing. Once unlocked via the code moto sends you, you can unlock and lock at will, but internally moto will know if it's been unlocked or not, and then has the option to deny warranty repair of any kind. Will they? not always, can they? by all means they can, and have at times. I haven't had to send in any phones from them, but I have had at least 3 variants of moto phones over time, and have unocked each and every one. I have also re-locked the bootloader which then takes off the bootloader nag warning, but as i said internally moto will still be able to tell.
I have also flashed bootup screens successfully so as you would never know it was rooted without know what to look for.
So in short
-yes you can unlock it, but it triggers a stamp/fuse that moto will know.
-You can lock and un-lock at will after you unlock the bootloader via the motorola site and code.
In my case I gave my daughter my moto phone and she does not need root so I formatted, re-set the phone up to factory, and then re-locked the bootloader, and no one was even the wiser. It was like a factory phone. The only ones who would know are motorola themselves, aside from that I have had phones in for repair at the phone places and they didn't even suspect the phone was rooted.

easyrider77 said:
Correct that the phone has a fuse sort of thing like samsung. Once you unlock the bootloader you trigger a unlocked message and also internally trigger that fuse thing. Once unlocked via the code moto sends you, you can unlock and lock at will, but internally moto will know if it's been unlocked or not, and then has the option to deny warranty repair of any kind. Will they? not always, can they? by all means they can, and have at times. I haven't had to send in any phones from them, but I have had at least 3 variants of moto phones over time, and have unocked each and every one. I have also re-locked the bootloader which then takes off the bootloader nag warning, but as i said internally moto will still be able to tell.
I have also flashed bootup screens successfully so as you would never know it was rooted without know what to look for.
So in short
-yes you can unlock it, but it triggers a stamp/fuse that moto will know.
-You can lock and un-lock at will after you unlock the bootloader via the motorola site and code.
In my case I gave my daughter my moto phone and she does not need root so I formatted, re-set the phone up to factory, and then re-locked the bootloader, and no one was even the wiser. It was like a factory phone. The only ones who would know are motorola themselves, aside from that I have had phones in for repair at the phone places and they didn't even suspect the phone was rooted.
Click to expand...
Click to collapse
When you unlock, you have to register with moto and get an unlock code. They know, all they have to do is check a database. You lose warranty, how strictly moto enforces that is unknown - although I have seen an example where a fee was charged for replacing a piece of defective hardware after relocking and restoring stock firmware.

Phazmos said:
When you unlock, you have to register with moto and get an unlock code. They know, all they have to do is check a database. You lose warranty, how strictly moto enforces that is unknown - although I have seen an example where a fee was charged for replacing a piece of defective hardware after relocking and restoring stock firmware.
Click to expand...
Click to collapse
Yep, that is correct.
I've had people I know that rooted and sent it in and moto didn't say a thing about it.
I kinda think some of these companies are getting more lenient on root with the phones. People like samsung and apple are pretty hard core but I think some of the others are not as harsh as to what they are doing these days. I know that I've brought my phone in, and even told them over the phone it was rooted and they didn't even blink an eye and still offered support for stuff, in fact I asked a tech if he could possibly reset the phone via his machine (I forget what phone it was) but he had no problems doing it, and didn't ask any questions either. This was a phone that I remember I couldn't just re-flash stock firmware or anything. It's been awhile back, but it just seems like companies are getting less and less aggressive on root, at least to me anyways.
It is however ultimately up to the company to cover the phone or to refuse coverage, and charge a fee, it's a 50/50 toss up, so if you do decide to do it, realise the end result, that said company "can" refuse service. If your ok with that, there aren't any adverse affects to rooting as far as the phone functionality goes, everything functions just the same as when it was not rooted, but the benefits are you have choices to use things and apps that only work when rooted ie: titanium backup is one that comes to mind.

Related

Is it possible to change the bootloader image?

Has anyone managed to change the bootloader image that shows up before the boot animation? I'm talking about the still 'X' image that first appears when you start the phone.
What I would REALLY like is a way to remove the unlocked icon below it. I'm not looking for a way to hide that my phone is unlocked, I just don't like being reminded of the fact every time I start up my phone. I prefer everything to have a completely OEM look and feel to it. Hopefully that doesn't sound crazy...
No, I believe the nexus has a locked SPL. At least if there was a way to change it, I think we would have seen that by now.
there probably is a way to change it, we just don't know it. people have sent their unlocked phones off to htc, and had them returned locked. so...there is a way to do it, we just don't have the tools, or a workaround.
yet
Well I look forward to the day someone figures it out. It's a shame Google/HTC went to such lengths to void warranties.
they didn't void your warranty. you did, lol.

[Q] Relock Bootloader on P880

So I did some research on the xda forums about relocking the bootloader on the p880 and it seems like it is impossible.
My problem is, that under my screen there is an growing amount of dust, which really bothers me especially when I'm outside and the sun is shining on the display.
I would still have about 1 year of warrantiy left if i hadn't unlocked my bootloader, since it is impossible to relock again myquestion is if there is any way to change the text, that is displayed in S/W upgrade mode from "Bootloader: unlocked" to "bootloader: locked" so it would at least appear to be locked, when I send it in for repairs.
Thank you in advance!
evaderxx said:
So I did some research on the xda forums about relocking the bootloader on the p880 and it seems like it is impossible.
My problem is, that under my screen there is an growing amount of dust, which really bothers me especially when I'm outside and the sun is shining on the display.
I would still have about 1 year of warrantiy left if i hadn't unlocked my bootloader, since it is impossible to relock again myquestion is if there is any way to change the text, that is displayed in S/W upgrade mode from "Bootloader: unlocked" to "bootloader: locked" so it would at least appear to be locked, when I send it in for repairs.
Thank you in advance!
Click to expand...
Click to collapse
They can't tell you unlocking bootloader makes dust under the screen but it depends on the terms of your warranty. In some regions warranty still works after unlocking since they can't prove that you done any demage to the device. First read your terms maybe you are lucky :good:
Thanks, but unfortunatly the terms say, that bootloader unlocking voids the warranty, I'm from Germany by the way...
"is there any way to change the text, that is displayed in S/W upgrade mode from "Bootloader: unlocked" to "bootloader: locked" so it would at least appear to be locked, when I send it in for repairs."
does anybody have a solution for this?
You can try to flash the stock 4.0 rom (v10).
See also :
http://lg-phone-firmware.com/index.php?id_mod=15
http://forum.xda-developers.com/showthread.php?t=2069723
After this, try to update to v20 and see if it's work. Check if "bootloader: locked" on v10 also .
evaderxx said:
Thanks, but unfortunatly the terms say, that bootloader unlocking voids the warranty, I'm from Germany by the way...
Click to expand...
Click to collapse
If you're from Germany, the unlocked bootloader shouldn't be a problem. I believe that European laws state that the warranty of electronics can't be voided by a change of software as long as that change didn't lead to the defect. In the case of dust under your screen, they probably won't even check your bootloader.
Sent from my LG-P880 using xda app-developers app
There's already a thread about your issue here
I believe that flashing an ICS firmware should at least "camouflage" your unlocked bootloader
Just in case, anybody ever needs this information: there is indeed a paragrahp in the european laws, that states that the seller always has to give you 2 years of warranty, even if you change the software, as long as you can prove that the error didnt result from that action.
I bought my phone from amazon.de so I will contact them in the next couple of days and I will report back here to tell you about the results!
Thanks for the help!
So my phone returned today. They fixed it without any problems, BUT they somehow relocked the bootloader, now it is impossible for me to open it again, as I always get a small red Text in the upper left hand corner that reads "LG SECURITY unlock permission denied"
I've been searching for a solution all day, but I found nothing :b
evaderxx said:
So my phone returned today. They fixed it without any problems, BUT they somehow relocked the bootloader, now it is impossible for me to open it again, as I always get a small red Text in the upper left hand corner that reads "LG SECURITY unlock permission denied"
I've been searching for a solution all day, but I found nothing :b
Click to expand...
Click to collapse
lg support has a habit of doing that. it may be permanently locked
It wasn't sent to LG it was sent to Amazon, and from there to W-Support, a german repair center thing.
I wonder how they managed to permanently lock it...also they messed up my display (there is some kind of white stuff under there :b)
an a part auf the plastic that surrounds the handy is broken, so I will send in in again and if I'm lucky i will get my Money back, because they hat the oppurtunity to fix the error 2 Times and they screwed up both times, so I now have the option to get my money back :b
I do believe that the Tegra 3 SOC has PROM guarded by a series of fuses. Contrary to EPROM and EEPROM, PROM can be changed only once. So, by unlocking the bootloader, there is no way to change it back. Unlocked bootloader stays like that forever. They can only replace the whole SOC to reverse the situation, but thats like putting another screen in an old TV - it's not the same on that came with the phone - the old one is still unlocked.
Thats what I wrote them, because I didn't want anything but the screen replaced and they didn't notify me in any way that my bootloader will be permanently locked, because if it really is permanently locked the handy is worthless for me. I would rather shoot myself than sticking with the stock Firmware
No, it cannot be relocked. Physically impossible.
It can only be "relocked" by replacing the whole Tegra 3 SOC inside the phone and I'm pretty sure they don't do that anywhere. Besides, if they were to do that, it means you get another brand new, unlockable bootloader to unlock using the same procedure as the last time
UsernameWasTaken said:
No, it cannot be relocked. Physically impossible.
It can only be "relocked" by replacing the whole Tegra 3 SOC inside the phone and I'm pretty sure they don't do that anywhere. Besides, if they were to do that, it means you get another brand new, unlockable bootloader to unlock using the same procedure as the last time
Click to expand...
Click to collapse
But i tried every possible way to unlock the bootloader again, and the tool from here http://forum.xda-developers.com/showthread.php?t=2263627
gave me the error: all fuses blown, bootloader permanently locked
all the other ways of unlocking just gave me the error "LG SECURITY unlock permission denied" no matter whoch one I used. I even tried EU-Open Firmware, and the german one
Did you actually try to flash a ROM or did you just probe the bootloader for unlocking?
Second, try the official way of unlocking.
I used every way of unlocking that I could find, after each try i checked the bootloader state in hidden menu and every time it read: LOCK
the I redid every way with the EU-OPEN .kdz but still no results
btw. the official way was the first one that I tried
So, you didn't try to flash any ROM other than official LGs'?
@UsernameWasTaken: It's true that you can't change burned bits in fuses. That's why our device is designed to use more bits for bootloader unlock checking and if all fuses are burnt, it means a locked state. So basically it can't be unlocked again as far as we know at the moment.
Sent from my OmniROM-powered LG Optimus 4X HD
@Adam77Root, yes, I've been reading upon this, but didn't realize that blowing all fuses locks the bl. I thought it meant blowing them with incorrect bits. This description is a little too technical and convoluted for an average reader, plus the writing style and language don't help one bit to easily understand what's going on.
So, presumably, one's phone's bootloader can and probably will be permanently locked by the repairmen, no matter if the owner messes with unlocking or not? They blow the fuses as standard procedure during repair, correct? Yet another d*ck move by nVidia.
As I understand it, there is a total of 16 fuses and all can be blown one at a time using this future81's method. Each separate fuse's current state defines whether the BL is locked/unlocked, or is it a combination of them?
All in all, I would guess that following the official unlocking method is a poorer choice than using future81's Unlock.apk, as long as there is no need to RMA the phone.
OP, I'm sorry they messed up your phone. If you can, replace or return it.
Main point is that you have 16 chances to change lock state, but once all fuses are blown, it remains in a locked state that can't be altered.
I don't think they blow the fuses always, but only if the BL has been unlocked. Maybe they want to punish users for being curious and messing with lock state.

[Q] Help, Possibly rooted and wanted to Unroot?

Hi All,
Just bought Z3 compact of ebay and when i tried to do a factory reset. It came up with this message "root access possibly lost. fix this cannot be undone. yes or no?" I clicked "No" and worked fine.
I am fairly new to this rooting kernel android thing but I think my phone is rooted. Now I dont know what this root thing does and I dont want it so I want it to be stock again.
Is it rooted and how do I get it back to stock if possible? I have attached screenshot for your reference. Any help would be appreciated thanks.
It is rooted.
Question for you: Did the seller mention the bootloader being unlocked (only way to root a Z3 right now). If not, file a not as described case against them. The bootloader unlock kills the DRM keys which lowers the camera quality (particularly at night) and cancels a few nice features advertised. There is no way to get the keys back.
I sold a Z3 compact with it fully advertised that the bootloader was unlocked and the seller got ebay to refund the amount before the phone was even received: you most certainly will have them on your side.
If somehow, it is acceptable to you to have paid the price you paid for a phone without all the Z3 Compact features (for instance, if you bought the phone for $420 and/or don't plan to take night photos and use miracast), then check for superuser or SuperSU in your apps and, once found, go to settings and select full unroot.
rp3 said:
It is rooted.
Question for you: Did the seller mention the bootloader being unlocked (only way to root a Z3 right now). If not, file a not as described case against them. The bootloader unlock kills the DRM keys which lowers the camera quality (particularly at night) and cancels a few nice features advertised. There is no way to get the keys back.
I sold a Z3 compact with it fully advertised that the bootloader was unlocked and the seller got ebay to refund the amount before the phone was even received: you most certainly will have them on your side.
If somehow, it is acceptable to you to have paid the price you paid for a phone without all the Z3 Compact features (for instance, if you bought the phone for $420 and/or don't plan to take night photos and use miracast), then check for superuser or SuperSU in your apps and, once found, go to settings and select full unroot.
Click to expand...
Click to collapse
Thanks for the reply.
Seller did not mention anything about being rooted. I found the supersu app, will that unroot the phone to original rom and have all the features back and camera to normal?
Or do i have run odin and reflash it etc..? Properly just get my.money back id i cant get the phone to stock.
lulumisa said:
Thanks for the reply.
Seller did not mention anything about being rooted. I found the supersu app, will that unroot the phone to original rom and have all the features back and camera to normal?
Or do i have run odin and reflash it etc..? Properly just get my.money back id i cant get the phone to stock.
Click to expand...
Click to collapse
It will unroot, no way to get all the features back as when the bootloader is unlocked some DRM's are removed that can not be replaced.
CollinsJ said:
It will unroot, no way to get all the features back as when the bootloader is unlocked some DRM's are removed that can not be replaced.
Click to expand...
Click to collapse
Thanks for the confirmation.
rp3 said:
I sold a Z3 compact with it fully advertised that the bootloader was unlocked and the seller got ebay to refund the amount before the phone was even received: you most certainly will have them on your side.
Click to expand...
Click to collapse
That's why I don't offer PayPal as a payment option anymore. There's a thousand ways to get screwed as a seller even if you did nothing wrong.

Couple quick questions: TWRP's memory footprint and edge program

I have the 32g turbo and like having lots of music on my phone. I want to load TWRP but am concerned about how much space it takes up. Can anybody clue me in to that info?
Also, I bought the phone on the edge program, so if I turn it in, will it be a problem with Verizon that the bootloader is unlocked? Has anyone had any experience with this?
devlop said:
I have the 32g turbo and like having lots of music on my phone. I want to load TWRP but am concerned about how much space it takes up. Can anybody clue me in to that info?
Also, I bought the phone on the edge program, so if I turn it in, will it be a problem with Verizon that the bootloader is unlocked? Has anyone had any experience with this?
Click to expand...
Click to collapse
TWRP lives in a separate partition than where your user data is kept, so it will have 0 impact on the amount of storage space on your phone.
I don't have any first hand experience with the edge program, but I can almost guarantee you that you'll have to pay the full price for the phone if you try to turn it in. Unlocking the bootloader is a permanent modification. Even if you re-lock it, the flash counter will still indicate that the phone has been unlocked at some point.
Thanks for the reply. According to my contract, once 75% is paid off, I can trade it in for another phone. I'm just not sure if looking for an unlocked bootloader is one of the things they consider during trade in.
devlop said:
Thanks for the reply. According to my contract, once 75% is paid off, I can trade it in for another phone. I'm just not sure if looking for an unlocked bootloader is one of the things they consider during trade in.
Click to expand...
Click to collapse
What does it say that they look for?
Did a little digging, found this on their site :
The device must be in good working condition and must meet the following requirements or it will be rejected and returned to you:
Device has a functioning battery
Device can power on and off
Device has an intact, functioning LCD screen and glass with no cracks or breaks
Device and charging port must be intact (not broken or charging port missing)
Device and connecting ports must be free of visible corrosion and water damage
If your previous device is an AppleĀ® device with iOS 7 or later, you must disable Find My iPhone prior to sending it back
Looks like I might be in the clear. I always just assumed they reflashed any device that was traded in or turned in for warranty anyways. Seems like the easiest route instead of trying to go through each phone to clear out memory to put back on the shelf. I have in the past turned in phones for warranty that were rooted and unlocked. Never been an issue.
devlop said:
Did a little digging, found this on their site :
The device must be in good working condition and must meet the following requirements or it will be rejected and returned to you:
Device has a functioning battery
Device can power on and off
Device has an intact, functioning LCD screen and glass with no cracks or breaks
Device and charging port must be intact (not broken or charging port missing)
Device and connecting ports must be free of visible corrosion and water damage
If your previous device is an AppleĀ® device with iOS 7 or later, you must disable Find My iPhone prior to sending it back
Looks like I might be in the clear. I always just assumed they reflashed any device that was traded in or turned in for warranty anyways. Seems like the easiest route instead of trying to go through each phone to clear out memory to put back on the shelf. I have in the past turned in phones for warranty that were rooted and unlocked. Never been an issue.
Click to expand...
Click to collapse
Oh nice. Looks like you're good to go then.

A couple questions about softmodding the phone

Thinking about getting this phone, the only thing holding me back is the fear of not being able to completely return to stock in case I need it for warranty. Is completely relocking the bootloader possible? (So it doesn't show something different like "relocked", like on Sony.)
How easy it is to brick the phone?
How is "rebranding" to dual SIM possible? Wouldn't that require hardware changes?
QWERTYsystems said:
Thinking about getting this phone, the only thing holding me back is the fear of not being able to completely return to stock in case I need it for warranty. Is completely relocking the bootloader possible? (So it doesn't show something different like "relocked", like on Sony.)
How easy it is to brick the phone?
How is "rebranding" to dual SIM possible? Wouldn't that require hardware changes?
Click to expand...
Click to collapse
Would like to know this as well please. If I root and return to stock, does the phone show the annoying screen like Samsung which shows phone was previously rooted?

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