Note 8 S Pen Responsive Issue - Samsung Galaxy Note 8 Questions and Answers

I bought the Note 8.

Caesarea038 said:
I bought the Note 8.
Click to expand...
Click to collapse
I bought it too !
Sent from my Galaxy Note8 using XDA Labs

I bought the Note 8. The S Pen has a problem with its responsiveness when using it. It's very glitchy and doesn't register the light writing or light touch. With a bit of force no problem and this shouldn't be as I used several earlier Notes before without any responsive problems with the S Pen!
I tried the following without solving the problem:
1. Changed several tips
2. Factory reset
Can somebody help me with this specific problem?

Caesarea038 said:
I bought the Note 8. The S Pen has a problem with its responsiveness when using it. It's very glitchy and doesn't register the light writing or light touch. With a bit of force no problem and this shouldn't be as I used several earlier Notes before without any responsive problems with the S Pen!
I tried the following without solving the problem:
1. Changed several tips
2. Factory reset
Can somebody help me with this specific problem?
Click to expand...
Click to collapse
Do you have a screen protector on?
---------- Post added at 07:09 PM ---------- Previous post was at 07:09 PM ----------
Dejan Sathanas said:
I bought it too !
Sent from my Galaxy Note8 using XDA Labs
Click to expand...
Click to collapse
I actually LOL'd

No screenprotector. Out of the box without anything.
I noticed this is a screen issue. With the Note 8 S Pen in combination with the Note 4 no problems! With the Note 4 S Pen in combination with the Note 8 same issue.
It is the top of the screen which has problems with responsiveness.
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Verstuurd vanaf mijn SM-N910C met Tapatalk

any chance that case might have magnets?
S-pens don't like magnets.

thedicemaster said:
any chance that case might have magnets?
S-pens don't like magnets.
Click to expand...
Click to collapse
Yes it has. I will try it without. Results follow in next reply.

Caesarea038 said:
Yes it has. I will try it without. Results follow in next reply.
Click to expand...
Click to collapse
Bet it will work without the case.
Sent from my SM-N950U using Tapatalk

Problem solved!
The magnetic case has caused the issue with S Pen.
Thanks, especially thedicemaster

Sorry to reopen this discution after soo much time but I really need help.
I am having issues with my spen. Sometimes I am using it and once I pull the pen away from the screen, lets say as we usualy do to keep taking note, the pen get stuck on, like it is still touching the screen and the result is lots of streaks on the note or it behave the other way, it wont register the pen touching the screen thus not writing at all.
I am using the original case, I tried taking it of, I am not using ring, watches or any kind of metal on me or near the phone. No screen protector either. This is just too weird.

felcas said:
Sorry to reopen this discution after soo much time but I really need help.
I am having issues with my spen. Sometimes I am using it and once I pull the pen away from the screen, lets say as we usualy do to keep taking note, the pen get stuck on, like it is still touching the screen and the result is lots of streaks on the note or it behave the other way, it wont register the pen touching the screen thus not writing at all.
I am using the original case, I tried taking it of, I am not using ring, watches or any kind of metal on me or near the phone. No screen protector either. This is just too weird.
Click to expand...
Click to collapse
Someone else reported a similar issue a few months ago. He even made a video of it to demonstrate. The problem is the screen, I believe. You have to send it in for repairs or to have it replaced.

Caesarea038 said:
Problem solved!
The magnetic case has caused the issue with S Pen.
Thanks, especially thedicemaster
Click to expand...
Click to collapse
magnetics and sometimes other close by devices that emit heavy static and sometimes hospitals with imaging machines cause issues.

Max_Terrible said:
Someone else reported a similar issue a few months ago. He even made a video of it to demonstrate. The problem is the screen, I believe. You have to send it in for repairs or to have it replaced.
Click to expand...
Click to collapse
Can you send me the link for the video or comment? I am trying to find it but it is not easy, too much unwanted stuff comes as result of my search.

felcas said:
Can you send me the link for the video or comment? I am trying to find it but it is not easy, too much unwanted stuff comes as result of my search.
Click to expand...
Click to collapse
Here's a link to the original thread. A link to the video on Youtube is also in there, as well as the process the person went through and everything.
https://forum.xda-developers.com/galaxy-note-8/help/s-pen-issues-t3681509

Caesarea038 said:
Problem solved!
The magnetic case has caused the issue with S Pen.
Thanks, especially thedicemaster
Click to expand...
Click to collapse
felcas said:
Can you send me the link for the video or comment? I am trying to find it but it is not easy, too much unwanted stuff comes as result of my search.
Click to expand...
Click to collapse
if you dont have a magnetic back plate built into your case, then you have 3 options, new Spen for 25.00 , or send into samsung for repair 3 week turnaround, or reset to factory settings and start as new
Spen new https://www.bhphotovideo.com/c/product/1357920-REG/samsung_ej_pn950bbegus_s_pen_for_galaxy.html?ap=y&gclid=CjwKCAjwyMfZBRAXEiwA-R3gM9RPtL6b3arb35XMDhRIMbLKH4H2sRJkyAnE-nRGM5PWyikTVfYCUBoCzmMQAvD_BwE&smp=y

Related

Galaxy Note 2 SPen with Eraser is Junk?

I ordered two full size SPens from Samsung (http://www.samsung.com/us/mobile/cell-phones-accessories/ET-S200EBEGSTA) - both seem to be defective. Taps/clicks only register about half the time, and pen contact on swiping motions fades in and out. I carefully adjusted the potentiometers as per instructions found on this forum, setting the sensitivity as high as it would go without starting to cause phantom contact, but it barely helped if at all.
I tried all of this with and without screen protectors. Same results.
Anybody else order one of these? Did it work right?
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mine works perfectly fine here, stock rom.
I have one as well. I have used it on the stock ROM as well CleanROM 2.0, and haven't had any issues. Your regular S pen is working fine?
Today was my first full day of work with mine, and I took notes all day. I noticed the pen w/ eraser did not register all of the time on the edge of the note, while the stock pen did. No problems in the center of the note, just the edges.
Mine worked fine. I enjoyed it for it size witch made it much easier for me to hold it and use it (I have large hands).
unfortunately, I lost it.....
I use my wacom stylus from my 2007 era Toshiba Tablet PC, it has an eraser on the end and works perfectly with all the normal S-pen functions and the eraser works!
daveeckert said:
I have one as well. I have used it on the stock ROM as well CleanROM 2.0, and haven't had any issues. Your regular S pen is working fine?
Click to expand...
Click to collapse
Yes, the stock pen works great. Also, like speygeek said, the problem is definitely worse on the edges of the screen than the center.
I will contact Samsung and report on the outcome.
intelli78 said:
Yes, the stock pen works great. Also, like speygeek said, the problem is definitely worse on the edges of the screen than the center.
I will contact Samsung and report on the outcome.
Click to expand...
Click to collapse
I actually notice a difference on my S Pen w/ Eraser as well. The pen that comes with the Note 2 is noticeably better for tapping/pressing motion.
However when drawing or writing the S Pen w/ Eraser works perfectly fine.
speygeek said:
Today was my first full day of work with mine, and I took notes all day. I noticed the pen w/ eraser did not register all of the time on the edge of the note, while the stock pen did. No problems in the center of the note, just the edges.
Click to expand...
Click to collapse
So, I got a chance to try the pens with another Note 2. Worked fine. It appears it is my phone at fault. I found a couple other threads with similar reports but no resolution. Will contact Samsung.
Mine works fine.
I called Samsung today - the rep had me soft reset etc, I explained I had already done a hard reset, so I was transferred to the warranty department and issued an RMA # for the phone. I am not sure if I'm going to exchange it yet. Because the stock SPen works fine, I think it's fairly likely it can/will be solved with software. I have seen quite a few reports of similar issues. We'll see what happens.
intelli78 said:
I called Samsung today - the rep had me soft reset etc, I explained I had already done a hard reset, so I was transferred to the warranty department and issued an RMA # for the phone. I am not sure if I'm going to exchange it yet. Because the stock SPen works fine, I think it's fairly likely it can/will be solved with software. I have seen quite a few reports of similar issues. We'll see what happens.
Click to expand...
Click to collapse
Any update on this? I too purchased the S Pen with eraser and notice certain spots on the screen that won't take the signal as well as others while the "internal" S Pen works flawlessly. Changing the tip improved performance slightly but I'm still thinking about returning it (for the premium that I paid it should work perfectly!)
I had two s pens w/eraser and both were bad. Ended up with s pen with holder. Apparently the new Bamboo feel stylus works too.
http://forum.xda-developers.com/showthread.php?p=36576086
Sent from my SCH-I605 using xda app-developers app
mchlwvr614 said:
I had two s pens w/eraser and both were bad. Ended up with s pen with holder. Apparently the new Bamboo feel stylus works too.
http://forum.xda-developers.com/showthread.php?p=36576086
Sent from my SCH-I605 using xda app-developers app
Click to expand...
Click to collapse
Just to clarify - The S Pen with holder is the one that's in the Note II? I will probably return the one with eraser....
funnycreature said:
Just to clarify - The S Pen with holder is the one that's in the Note II? I will probably return the one with eraser....
Click to expand...
Click to collapse
No, but it comes with its own S pen. You just can't swap them. Not a big deal.
The pen w/holder is designed more like the note ii s pen but is either an exact match to the note 10.1 or note I.
Sent from my SCH-I605 using xda app-developers app

[Q] Screen Died!!! Half screen turned Black by itself! anyone had same problem!?

yesterday i was using the phone to surf the web.suddenly the right side of the screen turned black. after rebooted still the same.
this phone has never been dropped or water damaged,but whats causing this problem?! or is has anyone heard of any simliar problems like this from before??
been to the place where i bought it ,got told it wil be sent to repair department being checked and get back to me.possible will get a replacement or repaired...
anyone has seen anything like this before?! I HAVE NOT! !wtf htf!
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?????
It's an hardware problem, not software...
So, no, i never see this prob.
That's weird... but I would have taken a lot of highres photos showing no damage on the device... never know what the "repair" dept will do
Sent from my Nexus 10 using Tapatalk HD
altimax98 said:
That's weird... but I would have taken a lot of highres photos showing no damage on the device... never know what the "repair" dept will do
Sent from my Nexus 10 using Tapatalk HD
Click to expand...
Click to collapse
what do you mean. why would you take hd photos of it before handling over to the repair dpt?
rikki_sun said:
yesterday i was using the phone to surf the web.suddenly the right side of the screen turned black. after rebooted still the same.
this phone has never been dropped or water damaged,but whats causing this problem?! or is has anyone heard of any simliar problems like this from before??
been to the place where i bought it ,got told it wil be sent to repair department being checked and get back to me.possible will get a replacement or repaired...
anyone has seen anything like this before?! I HAVE NOT! !wtf htf!
Click to expand...
Click to collapse
Interesting you should mention this. I've seen a similar issue, but only when running a single app called "Bubbles". When the game starts the screen shows up for a second like below, and the game itself runs very slowly. I think something about the graphics doesn't like the One. Have you installed anything that might interfere with the graphics?
I would hard reset the phone before sending it back.
stevedebi said:
Interesting you should mention this. I've seen a similar issue, but only when running a single app called "Bubbles". When the game starts the screen shows up for a second like below, and the game itself runs very slowly. I think something about the graphics doesn't like the One. Have you installed anything that might interfere with the graphics?
I would hard reset the phone before sending it back.
Click to expand...
Click to collapse
no.i dont have that app installed. besides i was watching youtube video on the phone when it happened.
if you watch closely,you can reaslize, in my pic ,the way the black part it has in the screen is different from the black in your pic, mine is more like "unevenly" pixel broken,as its not a regular rectangular shape like your "black".
i did hard reset.
its totally gone.
thanks for your concern.
rikki_sun said:
no.i dont have that app installed. besides i was watching youtube video on the phone when it happened.
if you watch closely,you can reaslize, in my pic ,the way the black part it has in the screen is different from the black in your pic, mine is more like "unevenly" pixel broken,as its not a regular rectangular shape like your "black".
i did hard reset.
its totally gone.
thanks for your concern.
Click to expand...
Click to collapse
Glad it worked out. Concur that the issues are different. Since mine only happens in that one app, I don't think I have a problem with the phone.
stevedebi said:
Glad it worked out. Concur that the issues are different. Since mine only happens in that one app, I don't think I have a problem with the phone.
Click to expand...
Click to collapse
nono, sori bro i mean "its totally gone"means the screen its totally gone. which means is totally broken..hah
i had to do the factory reset to erase all my personal info and send it to the repair dptment. :laugh:
rikki_sun said:
nono, sori bro i mean "its totally gone"means the screen its totally gone. which means is totally broken..hah
i had to do the factory reset to erase all my personal info and send it to the repair dptment. :laugh:
Click to expand...
Click to collapse
Oh, sorry. I thought a reset fixed it! I hope it works out.

Notification about closing back properly

Am I the only one that randomly get a notification to properly seal my back cover to make sure it's water tight?
Also, can somebody post a picture of the inside of the back door? I wanted to compare it to my rubber seal as mine looks like it's at a different angle in one spot than the rest and wanted to make sure it's made that way and it's not a lemon,
polish_pat said:
Am I the only one that randomly get a notification to properly seal my back cover to make sure it's water tight?
Also, can somebody post a picture of the inside of the back door? I wanted to compare it to my rubber seal as mine looks like it's at a different angle in one spot than the rest and wanted to make sure it's made that way and it's not a lemon,
Click to expand...
Click to collapse
get exactly the same, its as closed as its going to get but keeps popping up about closing the back properly when I turn the phone on.
I don't think there's actually any correlation to the physical condition of the back. I think it's just a cover-your-ass thing by Samsung.
Sent from my SM-G900V using Tapatalk
The prompt comes up after every reboot even if it's sealed properly. It's just a reminder. Just click the box not to remind you again
Sent from my SM-G900P using Tapatalk
---------- Post added at 12:51 PM ---------- Previous post was at 12:51 PM ----------
Also, if we do click that box and want that reminder to pop again, how can we?
Sent from my SM-G900P using Tapatalk
polish_pat said:
Am I the only one that randomly get a notification to properly seal my back cover to make sure it's water tight?
Also, can somebody post a picture of the inside of the back door? I wanted to compare it to my rubber seal as mine looks like it's at a different angle in one spot than the rest and wanted to make sure it's made that way and it's not a lemon,
Click to expand...
Click to collapse
Nope, not the only one -- I believe every S5 model does this. As someone said above, it's Samsung covering their ass so they can't be blamed if you get it water damaged. I get a warning every time I reboot, every time I unplug charger, and most times I pop off the back. I also don't see any box that says don't show again. I wish I did
Here's the picture of the inside of my S5's back cover -- SM-G900A model:
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Thanks for the pic, i also don't have the checkbox. I'll post a pic of my back because i think the rubber gasket is not properly in place.
Sent from my SM-G900W8 using Tapatalk
EDIT: Here is mine, see on the left side, seems it squased down 1/2 a mm as yours is nice and straight all allong that side
For high res: https://dl.dropboxusercontent.com/u/4937149/XDA/20140413_150426.jpg
Same here! I think it's normal since I haven't touched it at all
double002 said:
Same here! I think it's normal since I haven't touched it at all
Click to expand...
Click to collapse
same as mine or the white one?
polish_pat said:
EDIT: Here is mine, see on the left side, seems it squased down 1/2 a mm as yours is nice and straight all allong that side
For high res: https://dl.dropboxusercontent.com/u/4937149/XDA/20140413_150426.jpg
Click to expand...
Click to collapse
Hmm, after taking another closer look at mine...I notice that same thing in about the same spot. It may not be apparent in the picture I posted due to the lighting and resizing it, but here's the full-res shot: http://i.imgur.com/oOoRfAW.jpg
Now I'm hoping this is normal and doesn't affect the water resistance lol. Even with it that way, I honestly don't see how it would affect the resistance.
Yeah i see. I guess its just less apparent than my black back
Sent from my SM-G900W8 using Tapatalk
polish_pat said:
same as mine or the white one?
Click to expand...
Click to collapse
Same as yours!
---------- Post added at 10:30 PM ---------- Previous post was at 10:12 PM ----------
I just checked the pictures on some reviews, and it's also the same on their pictures? I think we're fine here
Awesome cause i love this phone
Sent from my SM-G900W8 using Tapatalk
double002 said:
Same here! I think it's normal since I haven't touched it at all
Click to expand...
Click to collapse
But you had to remove and replace the cover when putting the battery in, no?
Sent from my SM-G900P using Tapatalk
eyecon82 said:
But you had to remove and replace the cover when putting the battery in, no?
Sent from my SM-G900P using Tapatalk
Click to expand...
Click to collapse
Yes of course! I meant that I didn't touch or play with the rubber gasket
eyecon82 said:
But you had to remove and replace the cover when putting the battery in, no?
Sent from my SM-G900P using Tapatalk
Click to expand...
Click to collapse
Ya, but weirdly, the first day i didnt get any notification, it only started the second day when i actually remembered it was IP67 and wanted to see how, it then that i removed the cover and got the first notification. So i'm pretty sure there is a sensor to detect if it was opened
Hi,
seems to me, as if it is designed that way. I'm waiting for my S5 to be delivered, but looking at photos like this one:
(Picture from "theguardian dot com/technology/2014/apr/11/samsung-galaxy-s5-review-android")
It looks to me like the rubber seal changes its path to accommodate for the little space, comparable to the space left at the bottom for the battery-remove-hole. Their rubber seal has your phenomenon too, so I'd say it is normal.
Greetings,
Zuujin

Front camera off centerd. Should I care?

Hello.
So recently got my replacement of note 5 due to screen issue.
This unit is perfect the only problem is my FFC is off centerd towards bottom left.
Its not blocking picture or anything.
Just getting ocd.
So guys should I care? If the ffc is off centerd?
Posting a pic might help.
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These are the two picture.
Doesn't look like its a major thing. You should take it to a Samsung Repair Center... They should be able to fix and give it back.
Well actually its not blocking pictures in anyway.. So debating should i take it for repair or not.
Ctechie said:
Well actually its not blocking pictures in anyway.. So debating should i take it for repair or not.
Click to expand...
Click to collapse
I had OCD just like you. I would take it. And I don't think you'll be charged for it. Its a brand new device.
aakaashjois said:
I had OCD just like you. I would take it. And I don't think you'll be charged for it. Its a brand new device.
Click to expand...
Click to collapse
Just 2 days ago got a brand new replacement for small tiny reason, afraid they might replace again and i get the bigger issue this time.
Ctechie said:
Just 2 days ago got a brand new replacement for small tiny reason, afraid they might replace again and i get the bigger issue this time.
Click to expand...
Click to collapse
My S3 had a similar problem, but for the back camera. They fixed it in half hour. That's why I suggested taking it repair center.
Oh ya! Rear is actually easier to fix.. For front they will need to replace the screen or. The whole unit. Thats why debaiting.
Ctechie said:
Oh ya! Rear is actually easier to fix.. For front they will need to replace the screen or. The whole unit. Thats why debaiting.
Click to expand...
Click to collapse
That could be a problem... since its not doing anything go photos. You can just keep it then. Changing the whole unit is a big hassle
Sent from my Note 5 SM-N920G using Tapatalk
My experia z1 with exact same issue.. But going strong fr years.
Would love to know other people thoughts as well.
my note 5 looks the same. it seems like the lens they are using causes it to look like off centered. Don't worry about it. Better that then them trying to dissemble the whole phone for one camera that has no defect.
Octa_core said:
my note 5 looks the same. it seems like the lens they are using causes it to look like off centered. Don't worry about it. Better that then them trying to dissemble the whole phone for one camera that has no defect.
Click to expand...
Click to collapse
I think you are right.
As the camera is working perfectly fine. It will be horrundus to sent the phone for repair. Just now I have to try controlling my damm ocd.
OCD stinks! Thanks for making me check mine. It is slightly off. Nothing to worry about. My Lumia 1520 rear camera was way off and I never had an issue. It should be fine as long as there is no vignette. ?
LateForDinner said:
OCD stinks! Thanks for making me check mine. It is slightly off. Nothing to worry about. My Lumia 1520 rear camera was way off and I never had an issue. It should be fine as long as there is no vignette.
Click to expand...
Click to collapse
Have you seen my front camera pic i attached ? Do you think its way off center? Should i be worried? I know it dosent harm anything just my damm ocd.
It probably won't make difference unless your phone is pointing at an extreme angle to the sun to cause adverse vignette shading. I liken it to that micro scratch on the screen you never noticed until that one day when the sun hit it just right. Now you can't take your eyes off it...LOL!
Well, if it's a $50 phone I wouldn't care but for me it's a $1000+ phone so yeah they can fix/replace it until I get what I paid for....a premium phone.
Sent from my SM-N920I using Tapatalk

Note 5 spen Problem(New one not the sticking it backwards)

so This happened,
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I didn't do anything, Literally.Nothing! It just happened by it owns.so can you guys help me fix it please?
Thanks in advance!
Superglue
Any other option?
Ya i would just assume only option is a little super glue and push it back in place. I would contact samsung first and request a replacement. Phone release date was less than a year ago so it should be a no questions asked replacement i would think
Sent from my SM-N920P using XDA Free mobile app
It has happened to me too. Resolved with just a drop of superglue. Not really an issue
Inviato dal mio SM-N9208 utilizzando Tapatalk
Same
I was writing with my pen yesterday. Just a really quick note. I went to tap the button on the spen and this happens! I owned three different Note versions but have never seen this happen. Incredible!
This is amazing, so three people so far that I have seen here have broken S-Pens? How much are these phones? And this type of thing happens? Way to go Samsung! This should not happen to a single persons S-Pen at all. As a matter of fact, that part of the device should have been made out of a metal with tiny slit windows to allow for RF transmission to the phone. Personally, I would call them up and tell them how unacceptable this is at this price point, and that they are to send you two extra pens on top of the replacement that they are going to send you. Hold them accountable.
Sent from my SM-N910V using Tapatalk
This hasn't hasn't happened to me (yet), and I've had every previous Note without problems, but i don't know why the SPen isn't made from metal....especially since the Note 5 was a big step up in build materials.
Jaytronics said:
This is amazing, so three people so far that I have seen here have broken S-Pens? How much are these phones? And this type of thing happens? Way to go Samsung! This should not happen to a single persons S-Pen at all. As a matter of fact, that part of the device should have been made out of a metal with tiny slit windows to allow for RF transmission to the phone. Personally, I would call them up and tell them how unacceptable this is at this price point, and that they are to send you two extra pens on top of the replacement that they are going to send you. Hold them accountable.
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Only 3, that is pretty good.
---------- Post added at 12:25 AM ---------- Previous post was at 12:24 AM ----------
dogbots159 said:
I was writing with my pen yesterday. Just a really quick note. I went to tap the button on the spen and this happens! I owned three different Note versions but have never seen this happen. Incredible!
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That really sucks. Contact Samsung and see if they will help you out.
dtaylorr said:
Only 3, that is pretty good.
That is a really good number. But, I wonder how many non XDA members have had this problem?
I have not seen any one complain about the previous devices S-Pens breaking. Though, that does not mean anything. As there are non XDA members. And some of them could have broken their other devices S-Pens.
I know that the S-Pens is a heavily used part. Heck, on my 10.1 2014, Note 4 and Note 3X, all of the pens get used regularly and heavily. The worst that happened in regards to the pen is that I lost the Note 3 pen.
I do wonder about the machines that make them. If they are shut down at some point. Maybe in the gluing process. Maybe some pens don't receive enough adhesive. And then they are still passed on to the phone for shipping. I know they say that there is a quality check. But not every single product that is made gets checked. Only every so many devices per a determined amount get checked for an overall check.
Any way, just thoughts.
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There is circuitry in the pen and it's possible that would not work if the pen casing is metal - as it is used for transmitting a signal to the pen...

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