Database Develop

I got scammed, is there anything I can do?

I'm on t-mobile and I recently traded my iPhone 5 for an HTC ONE. Everything was good for a couple weeks but I suddenly wasn't getting any cell phone signal. I went to the tmobile store where I was informed that the person I traded phones with had called and stopped paying on his account then Tmo blocked the phone. So now I have a perfect HTC one that can't get signal. Is there anything I can do? or am I just FUBAR

Absolutely nothing besides find him...beg or demand phone back what he did was trade you and then prolly did a insurance claim paid a small deductible got a new htc and sold it.. This is why its nowadays never good to trade people are actually very heaitant anymore...
Sent from my HTC One using xda app-developers app

lojak29 said:
Absolutely nothing besides find him...beg or demand phone back what he did was trade you and then prolly did a insurance claim paid a small deductible got a new htc and sold it.. This is why its nowadays never good to trade people are actually very heaitant anymore...
Sent from my HTC One using xda app-developers app
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When I went to the Tmobile store the guy that I talked to said that "you may wanna go on the internet there may be somebody on the internet that has figured out a way to get around this". Granted he didn't sound like he knew too much cause he wa spike "some people do that jawbreaking or jailbraeaking or whatever so I figure somebody is smart enough to figure this out"....I thought that changing the IMEI via software mods was illegal?

zcat84 said:
I thought that changing the IMEI via software mods was illegal?
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Click to collapse
It is and can't be discussed here.
Best bet is to track the guy down and hope he's decent about it. Other than that, you can put it up on eBay for parts. You'll make a few bucks back at least.
---------- Post added at 05:39 PM ---------- Previous post was at 05:24 PM ----------
Apparently it is not illegal, in the US, to swap IMEI numbers with a phone that you legally own. Therefore, you could possibly buy a cheap TMobile phone and cannabalize its IMEI number.
It could be possible to write this IMEI number to your phone, if you are s-off.
fastboot oem writeimei
Sent from my HTC One using Tapatalk

Report the iPhone you traded as stolen, that will get his attention when the carrier blacklists it.
Sent from a van down by the river.

cschmitt said:
Report the iPhone you traded as stolen, that will get his attention when the carrier blacklists it.
Sent from a van down by the river.
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Click to collapse
What he said. :good:

Why did they shut off and block a phone that was on your account when he stopped paying on his account? What am I missing?

Just unlock the phone and sell for use with any other gsm network. They can only block a phone on there network so still good for any carriers with SIM cards.

vhicke said:
Just unlock the phone and sell for use with any other gsm network. They can only block a phone on there network so still good for any carriers with SIM cards.
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Click to collapse
A lot of networks share the block lists... I'm not sure that will work
Sent from my Nexus 10 using Tapatalk 4

vhicke said:
Just unlock the phone and sell for use with any other gsm network. They can only block a phone on there network so still good for any carriers with SIM cards.
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Click to collapse
No, there's a national blacklist that all the north american carriers share.

instigator008 said:
No, there's a national blacklist that all the north american carriers share.
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Not in Canada.

vhicke said:
Not in Canada.
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Canada too. Started October 1.
http://www.iphoneincanada.ca/carriers/canadian-carriers-national-blacklist-program-cellphones/

instigator008 said:
Canada too. Started October 1.
http://www.iphoneincanada.ca/carriers/canadian-carriers-national-blacklist-program-cellphones/
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Click to collapse
I guess if his HTC one is blacklisted he can check here if shows blacklisted then only good for parts
http://www.protectyourdata.ca/check-the-status-of-your-device-in-canada/

fachadick said:
Why did they shut off and block a phone that was on your account when he stopped paying on his account? What am I missing?
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Click to collapse
I'm not real sure but the explanation I was given was that because Tmobile moved to the new model of not subsidizing phones that even if I traded my phone to someone else that other person is still responsible for continuing the payments on the phone that he traded to me.
So this dude stopped paying on his account and when he did he essentially stopped paying on his phone...I thought that when his phone got associated to my account (because we actually went into a tmobile store to trade) that I was essentially taking over the payments on his phone and he would be taking over the payments on my iPhone...But alas I was wrong

fachadick said:
Why did they shut off and block a phone that was on your account when he stopped paying on his account? What am I missing?
Click to expand...
Click to collapse
Because the HTC One belonged to the original owner and he was making payments to T-Mobile.
Even though the IMEI was on another account being used it still belonged to the original owner and when he stopped making payments T-Mobile black listed the device.
I got burned on a GS3 last summer.
I had the phone on my account for 4 months and one day nothing.
For the OP he said the guy stopped paying T-Mobile the monthly installments. So this is not an insurance scam.
But in my case it was.
I found out you have 30 days to report a phone lost/stolen when its been on your account.
Then you have another 120 days to follow thru and pay the deductible. Once all the paperwork has been done and you paid the deductible the phone will get blacklisted.
So my GS3 which worked for 4 months is a good parts phone. Ill re-coup about 60% of my money selling it for parts. But i learned a lesson as well.

fachadick said:
Why did they shut off and block a phone that was on your account when he stopped paying on his account? What am I missing?
Click to expand...
Click to collapse
Wrong wrong once blocked even unlocked is useless across any gsm carrier
Sent from my HTC One using xda app-developers app

So after some research ( I figured out the date I added the phone and filtered throughout phone #'s of people I texted that day) I got the guys phone# and on one of his posts he put a first name (IDK if it's actually his or not). Here are his posts on CL just under the phone section ( I tried to add a screenshot). will the police actually try to help with this if I take them this info?

zcat84 said:
So after some research ( I figured out the date I added the phone and filtered throughout phone #'s of people I texted that day) I got the guys phone# and on one of his posts he put a first name (IDK if it's actually his or not). Here are his posts on CL just under the phone section ( I tried to add a screenshot). will the police actually try to help with this if I take them this info?
Click to expand...
Click to collapse
Try phoning him first and let him know that you're willing to go to the police unless you get your money back etc.

instigator008 said:
Try phoning him first and let him know that you're willing to go to the police unless you get your money back etc.
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Click to collapse
Is there a way to text him email him using his # (assuming it is still active) from my computer? I literally don't have a phone since my cell has been deactivated as of right now.

zcat84 said:
Is there a way to text him email him using his # (assuming it is still active) from my computer? I literally don't have a phone since my cell has been deactivated as of right now.
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Click to collapse
I would definitely go with a voice call over text/email. Call from work or borrow a phone. Emails are too easily ignored.

Bought a Used Nexus 6 AT&T Won't SIM Unlock

So I messed up and bought an AT&T Nexus 6 on Swappa. IMEI checked out okay and all looked good. Seller said he'd used it on Verizon and was a nice guy.
Decided a little later to try out T-Mobile service and it turns out it is still carrier locked to AT&T. They (AT&T) have told me several different stories, but the latest one is that the original owner has to call and request the unlock. Well the person I bought it from bought it used ... And he's been trying to, I presume, find the original owner to see about him getting it unlocked.
Anyway, I messed up and I have learned not to trust an IMEI alone. But does anyone have any suggestions? I tried two unlocking services and they each took a week and came back with unable to unlock and gave a refund. AT&T unlock site says they can't locate the IMEI.
Anyone been through this? When I insert a sim it requests a sim unlock code. With my Verizon sim, I can make and receive calls and texts if I dismiss the sim unlock prompt, but no data. I can't even find where to enter APN settings to try that out.
At my wits end.

sbrownla said:
So I messed up and bought an AT&T Nexus 6 on Swappa. IMEI checked out okay and all looked good. Seller said he'd used it on Verizon and was a nice guy.
Decided a little later to try out T-Mobile service and it turns out it is still carrier locked to AT&T. They (AT&T) have told me several different stories, but the latest one is that the original owner has to call and request the unlock. Well the person I bought it from bought it used ... And he's been trying to, I presume, find the original owner to see about him getting it unlocked.
Anyway, I messed up and I have learned not to trust an IMEI alone. But does anyone have any suggestions? I tried two unlocking services and they each took a week and came back with unable to unlock and gave a refund. AT&T unlock site says they can't locate the IMEI.
Anyone been through this? When I insert a sim it requests a sim unlock code. With my Verizon sim, I can make and receive calls and texts if I dismiss the sim unlock prompt, but no data. I can't even find where to enter APN settings to try that out.
At my wits end.
Click to expand...
Click to collapse
i think you can just use a sim unlock website idk a trustworthy one though

I would tell the person you bought it from to take it back. If he refuses dispute it through PayPal and they will side with you, have him pay return shipping, and refund your money out of his PayPal account once the delivery is confirmed by the shipping service. I think you have 180 days to file a dispute through PayPal. PayPal is extremely biased for buyers, which works in your favor in this case.
Whether that guy knew or not isn't important. He sold you a phone without disclosing that it was sim locked. Not to mention if you're seeing the error on verizon then so was he (he scammed you). Either way that's his problem to figure out after you get your money back.
Also please leave this information in his feedback on swappa. Those of us who buy and sell every month or more need honest feedback to know who to avoid.

billycar11 said:
i think you can just use a sim unlock website idk a trustworthy one though
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Click to collapse
Already tried two I've used before. It's hella weird that AT&T is messing around ... I don't want to go the hardball route but if he can't find anything out from the original owner I may have to.

Restola said:
I would tell the person you bought it from to take it back. If he refuses dispute it through PayPal and they will side with you, have him pay return shipping, and refund your money out of his PayPal account once the delivery is confirmed by the shipping service. I think you have 180 days to file a dispute through PayPal. PayPal is extremely biased for buyers, which works in your favor in this case.
Whether that guy knew or not isn't important. He sold you a phone without disclosing that it was sim locked. Not to mention if you're seeing the error on verizon then so was he (he scammed you). Either way that's his problem to figure out after you get your money back.
Also please leave this information in his feedback on swappa. Those of us who buy and sell every month or more need honest feedback to know who to avoid.
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Click to collapse
I let Swappa know. They are apparently working on the issue. I'll give him a little bit to try and resolve it.

sbrownla said:
I let Swappa know. They are apparently working on the issue. I'll give him a little bit to try and resolve it.
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Click to collapse
I've sim unlocked at least 4 or 5 different phones with cellunlocker.net
have you tried them yet?
Sent from my Nexus 6 using Tapatalk

HolyAngel said:
I've sim unlocked at least 4 or 5 different phones with cellunlocker.net
have you tried them yet?
Sent from my Nexus 6 using Tapatalk
Click to expand...
Click to collapse
Yup. They were the second. They couldn't do it. So they refunded. The IMEI isn't blacklisted so I really don't know what's up.
And the fact that I can call and text with Verizon, but only data is blocked, is weird. The phone registers on Verizon's network and shows up in My Verizon under my account.

sbrownla said:
Yup. They were the second. They couldn't do it. So they refunded. The IMEI isn't blacklisted so I really don't know what's up.
And the fact that I can call and text with Verizon, but only data is blocked, is weird. The phone registers on Verizon's network and shows up in My Verizon under my account.
Click to expand...
Click to collapse
If the phone is picking up the network that means it's not sim locked! There's something else going on here....
Sent from my Nexus 6 using Tapatalk

BigDig said:
If the phone is picking up the network that means it's not sim locked! There's something else going on here....
Sent from my Nexus 6 using Tapatalk
Click to expand...
Click to collapse
It has to be SIM locked.
T-Mobile SIM won't register on the network at all even though it's an active SIM. The T-Mobile SIM works in my other phones. Verizon SIM registers but no data available, and it still prompts me for a SIM unlock code even though I can make and receive calls and send and receive texts.
Honestly, if there's a work-around out there I'm down to find out. I can't even locate the APN settings on this thing ... Had to go in through a Nova Launcher widget.

Phone wasn't payed for or ATT would unlock it. They only lock data.

prdog1 said:
Phone wasn't payed for or ATT would unlock it. They only lock data.
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Click to collapse
Sigh. They couldn't just tell me that ... I like this phone but I don't like being ripped off.
This bodes poorly for my first return to Nexus devices, but my bad for not getting a real Nexus. Whatever that is.

sbrownla said:
Sigh. They couldn't just tell me that ... I like this phone but I don't like being ripped off.
This bodes poorly for my first return to Nexus devices, but my bad for not getting a real Nexus. Whatever that is.
Click to expand...
Click to collapse
Luckily you bought from Swappa. They should hook you up. Then buy new from Playstore for discounted price. If it was cheaper there is a reason. Or find a swappa seller with a good history.

sbrownla said:
Sigh. They couldn't just tell me that ... I like this phone but I don't like being ripped off.
This bodes poorly for my first return to Nexus devices, but my bad for not getting a real Nexus. Whatever that is.
Click to expand...
Click to collapse
Don't wait for Swappa. They really don't have any leverage. You need to raise a dispute on PayPal. They have the leverage to get you your money back.

prdog1 said:
Luckily you bought from Swappa. They should hook you up. Then buy new from Playstore for discounted price. If it was cheaper there is a reason. Or find a swappa seller with a good history.
Click to expand...
Click to collapse
The seller has a good history, and has been communicating with me. I just don't know if he really knew how not unlockable this phone is. AT&T did a number on it, first with the extra software and then with the aggressive carrier lock. I'm not used to carrier locked phones since I'm on Verizon. They don't do that.

cam30era said:
Don't wait for Swappa. They really don't have any leverage. You need to raise a dispute on PayPal. They have the leverage to get you your money back.
Click to expand...
Click to collapse
They require that they are notified first. Then Pay Pal. It's fine.

sbrownla said:
They require that they are notified first. Then Pay Pal. It's fine.
Click to expand...
Click to collapse
You are correct. Swappa will work out fine with a cooperative seller. But if the seller proves to be uncooperative at any point, they have no means to help further. If one opens a dispute on PayPal, it can be cancelled at any time. In a case like this, I'd start with PayPal now.

sbrownla said:
They require that they are notified first. Then Pay Pal. It's fine.
Click to expand...
Click to collapse
I believe your phone is SIM unlocked. Before unlocking mine, if I inserted a VZW SIM, I got a popup with something like "unauthorized SIM. Enter unlock code to continue".

I don't follow. If it prompted you before you unlocked it it would have been SIM locked. SIM unlocked devices don't prompt you to enter a network or SIM unlock code.

sbrownla said:
I don't follow. If it prompted you before you unlocked it it would have been SIM locked. SIM unlocked devices don't prompt you to enter a network or SIM unlock code.
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Click to collapse
Correct. I am saying that it appears that your N6 is unlocked.

Nope it appears that mine is SIM locked. Not unlocked because if it was I wouldn't be prompted to enter the code. And it would have data on any active SIM. I'm going to try a refund. If that doesn't work, maybe someone with AT&T will want one. For a great price. Ugh.

How to UNLOCK SIM card blacklisted T-Mobile Galaxy S8?

I bought Galaxy S8 on Ebay. It turned out that he was on the blacklist. Is there any solution for unlocking the SIM card. I'm outside the US ...

IMEI repair.

IMEI repair is not even an option for this model, because it need the device to be ROOTED. However, there is another option you can try. I never try this my self, you should try IMEI cleaning service, it's not like imei repair, it just remove the blockage, and you still be able to have the original IMEI ( i don't think you can use it on the same carrier). Word of advise, never buy new release carrier phone on ebay, mostly because of scam like that.

mweinbach said:
IMEI repair.
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Click to collapse
Will device unlock app work when imei is cleaned or whitelisted or repaired? Do you have specific knowledge on this issue? Sim unlock on Tmobile has been a pain since like 2 months ago. Nobody able to offer service again except Tmobile.

x_ruslan said:
I bought Galaxy S8 on Ebay. It turned out that he was on the blacklist. Is there any solution for unlocking the SIM card. I'm outside the US ...
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Click to collapse
look on the S8 plus threads... I read people were having it unlocked a few weeks ago... https://forum.xda-developers.com/tmobile-galaxy-s8+

No one tried it?
http://attunlockcode.com/products/T%2dMOBILE-SAMSUNG-GALAXY-S8-SIM-Unlock-App-Solution.html
Not working!!!

Have you unlock your s8?I'm in the same boat.
Have you unlock your s8?I'm in the same boat.

I was worse off, I bought the device from a user that was unlocked from T-mobile. Assumed unlocked = bills paid (yeah I know, stupid me). Worked for a little bit on AT&T and then the phone notified me that it was only a temporary unlock (didn't even know this existed), relocked itself, and also was blacklisted (on T-mobile). There's a service here that seems to have good reviews but of course a little to rich for me right now. http://www.ebay.com/itm/T-Mobile-Un...446916?hash=item41ca551184:g:gLoAAOSw8GtZOww8

Do you unlock your device?
beserker15 said:
I was worse off, I bought the device from a user that was unlocked from T-mobile. Assumed unlocked = bills paid (yeah I know, stupid me). Worked for a little bit on AT&T and then the phone notified me that it was only a temporary unlock (didn't even know this existed), relocked itself, and also was blacklisted (on T-mobile). There's a service here that seems to have good reviews but of course a little to rich for me right now.
I have the same problem like you,I bought it from ebay.I bought the service but he can't unlock my phone.Do you unlock you s8 now?
Click to expand...
Click to collapse

S8 T-Mobile blacklisted
So, did anybody found the way to unlock the Samsung s8 tmobile blacklisted??? :crying:

So T-mobiles policy is if the phone is not paid off an account goes past due - gets canceled not paid or reported lost or stolen or if not traded back in from warranty or insurance then it is blacklisted..... just so everyone is aware. If that phone is blacklisted it is likely one of those things I would like to point out eBay has buyer protection in place for that you can contact them if the seller doesn't rectify it firs. Also to the people suggesting IMEI Repair for no nefarious purpose, of course, you would likely need a bootloader unlock and proper root to even do that.

do a search on the web for R-SIM 11
I know it can unlocked blacklisted iphones, not sure it is works on android devices

Blacklisted
Does anyone know what function needs to be turned off for the blacklist to be undone, i have found the phone code that gets me into that part of the phone i just dont know what part i need to turn off to undo the block anyone know that by chance.

unlock s8
hi,
i bought an s8 from ebay, it was at first working w/ mint (which runs on t-mobile) but when i took it outside of the US, it wouldn't work. i contacted T-Force & was told that the imei was clean but needed to talk to accounting or some other dept to see if it had a balance to be paid or something which didn't make any sense to me.
if anyone has encountered this situation please let me know how to resolve it, i tried changing the rom but it didn't work.

baophucdinh31 said:
IMEI repair is not even an option for this model, because it need the device to be ROOTED. However, there is another option you can try. I never try this my self, you should try IMEI cleaning service, it's not like imei repair, it just remove the blockage, and you still be able to have the original IMEI ( i don't think you can use it on the same carrier). Word of advise, never buy new release carrier phone on ebay, mostly because of scam like that.
Click to expand...
Click to collapse
Could you explain how to ROOT the device. I bought an S8 second hand and tuned up to be blacklisted and google account blocked. I managed to remove google account with odin and combination file but no idea how to clean the imei and unblacklist. Help me to save my £350 purchase. never again second hand but not in the position to buy brand new.:crying:
Many Thanks in advance

Carrier Locked? Sim Locked? UICC Locked? What state is my phone in?

I bought an SM-N960U used off of letgo about a month ago now and I have been trying to get it to work for me but I am still having a few issues.
The guy I bought it from, who himself bought it used, was using it on T-Mobile and I am able to make and receive calls okay and get internet okay with Verizon. The phone was originally a Sprint phone. It continuously gave me "Activation was Unsuccessful" fullscreen messages repeatedly until I used adb to disable com.sec.omadmspr and com.sprint.ms.smf.services.
When swapping SIMS from different carriers the phone DOES NOT ask for an UNLOCK code.
When I first got the phone I tried to call Sprint and ask if the phone was Carrier locked thinking that if there was a small amount owed or something perhaps I could pay it and UN-Carrier Lock the phone... Well, that didn't go well. Since I wasn't on the account and couldn't provide the name or phone number of the old owner they wouldn't tell me if there was OR wasn't a carrier lock on the phone. Eventually I got them to take the IMEI but they still told me nothing.
So, I've been using the phone daily for about a month now, but because of it's problems (the app that won't run) I still have to carry my old phone as well. This phone is always on Roam. One time when trying to fix it I dialed the *228 PRL update number. That was a mistake. It broke my internet to the point where NO ONE was able to fix it. I went to a Verizon stone. No help. I called customer service. No help. They transferred me to Tech Support.... finally they had me swap in one of my older SIM cards and they programmed that one to work.
TLDR; The phone works with VZW voice and data, but is always on roaming, some apps refuse to work properly, under UICC Unlock the phone says it is locked to Sprint Sims and sometimes the data connection drops and it says it doesn't work because of "Data Roaming" being disabled.
What version of locked is my phone? Is it safe to start flashing it?
ref: https://forum.xda-developers.com/ga...h-firmware-t3958791/post80093967#post80093967

you probably has nothing to do with your problem but it may be of some help if you contact the guy mentioned in this thread for the LG V20, it's a guy that works for sprint and you can contact him on the Sprint Users forums ..
He may be able to help you with the sim unlocking of your phone, there's nothing to lose I think!
give it a shot ... look at this thread and then register for an account on the Sprint Forums and look for the guy..
https://forum.xda-developers.com/v20/help/lg-v20-ls997-successfully-unlocked-oreo-t3835061

You need to contact the person who sold you the device and ask them for assistance. As they may need to contact Sprint to activate the device and unlock it for you.

kbrn said:
you probably has nothing to do with your problem but it may be of some help if you contact the guy mentioned in this thread for the LG V20, it's a guy that works for sprint and you can contact him on the Sprint Users forums ..
He may be able to help you with the sim unlocking of your phone, there's nothing to lose I think!
give it a shot ... look at this thread and then register for an account on the Sprint Forums and look for the guy..
https://forum.xda-developers.com/v20/help/lg-v20-ls997-successfully-unlocked-oreo-t3835061
Click to expand...
Click to collapse
Hey thanks! I looked at this link and think maybe this guy can help. I sent him a message!
Hoping for the best!

iceepyon said:
You need to contact the person who sold you the device and ask them for assistance. As they may need to contact Sprint to activate the device and unlock it for you.
Click to expand...
Click to collapse
Thanks, but the guy I bought it from bought it used, so he wont have any Sprint account info, so then I'd have to try to track down the person he bought it from... and on and on and I dont know how long or fruitful the search would be... and again... I'm on the phone right now, on Verizon with a Verizon SIM. I dont think its carrier locked... but then I dont know what's going on.

towdy said:
Thanks, but the guy I bought it from bought it used, so he wont have any Sprint account info, so then I'd have to try to track down the person he bought it from... and on and on and I dont know how long or fruitful the search would be... and again... I'm on the phone right now, on Verizon with a Verizon SIM. I dont think its carrier locked... but then I dont know what's going on.
Click to expand...
Click to collapse
They don't want to make it easy for people to re-purpose stolen phones. There are things a legitimate owner can do in order to make a phone ready for re-sale, and it sounds like these things didn't happen for the phone you bought. It all sounds a bit fishy, doesn't it?

gruuvin said:
They don't want to make it easy for people to re-purpose stolen phones. There are things a legitimate owner can do in order to make a phone ready for re-sale, and it sounds like these things didn't happen for the phone you bought. It all sounds a bit fishy, doesn't it?
Click to expand...
Click to collapse
Thanks, but if I thought "it sounds a bit fishy" I probably wouldn't have bought the used phone in the first place... and I certainly wouldn't have called Sprint and given them the IMEI and asked them; the people that could render my phone a useless brick, with one tiny bit of information, for help. Each smart phone I've bought in the last few years has been used because frankly to me it seems to be the best way to buy them financially. $1000 the day they come out or $200 - $300 6 - 12 months later used.

towdy said:
Thanks, but if I thought "it sounds a bit fishy" I probably wouldn't have bought the used phone in the first place... and I certainly wouldn't have called Sprint and given them the IMEI and asked them; the people that could render my phone a useless brick, with one tiny bit of information, for help. Each smart phone I've bought in the last few years has been used because frankly to me it seems to be the best way to buy them financially. $1000 the day they come out or $200 - $300 6 - 12 months later used.
Click to expand...
Click to collapse
Point is, when someone is about to buy a used phone from a stranger, make sure it is factory reset and then immediately call the carrier and confirm the IMEI is clean and that it has been carrier unlocked, else, don't buy it. Obviously it's not advice for you, since you already did it the wrong way. This is a good lesson for posterity.

SIM Card isn't Supported [Verizon]

Hi all,
I bought a Pixel 4 xl from ebay, but when i tried to put my sim on, i get the error: "Sim Card isn't supported", do i need to sim unlock my phone? how can i do it?

elegalll said:
Hi all,
I bought a Pixel 4 xl from ebay, but when i tried to put my sim on, i get the error: "Sim Card isn't supported", do i need to sim unlock my phone? how can i do it?
Click to expand...
Click to collapse
Sims lock is usually done by the carrier and it is unlocked when it is paid off.

So what can I do in that case?

elegalll said:
So what can I do in that case?
Click to expand...
Click to collapse
Whatever carrier the phone was originally purchased on has a lock on it. If the phone has been paid off with that carrier you should be able to contact them to have it unlocked. If it hasn't been paid off with the original carrier then the original purchaser of the phone needs to have that done.
Most carriers will not unlock the phone unless it's been paid off.

elegalll said:
So what can I do in that case?
Click to expand...
Click to collapse
Open a case with PayPal and eBay and get your money back. It's either a phone that hasn't been paid off yet, or a stolen phone.
Sent from my Pixel 4 XL using Tapatalk

superchilpil said:
Open a case with PayPal and eBay and get your money back. It's either a phone that hasn't been paid off yet, or a stolen phone.
Sent from my Pixel 4 XL using Tapatalk
Click to expand...
Click to collapse
I tried that, but ebay won't let me return it because of "as is " condition of the phone... What can i do? There's no way to unlock it and use it in my country? Dominican Republic.

If the device wasn't paid off then it's fraud and they will make good. There was / is a thread here about selling a device that wasn't paid off in full. Well this is what happens if you do sell or buy one in that state. Maybe you can call the carrier and ask if it's paid off. If it is they will unlock it for you.

bobby janow said:
If the device wasn't paid off then it's fraud and they will make good. There was / is a thread here about selling a device that wasn't paid off in full. Well this is what happens if you do sell or buy one in that state. Maybe you can call the carrier and ask if it's paid off. If it is they will unlock it for you.
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I've talked to verizon and they said that the phone is in fact unlocked... now i am confused....

elegalll said:
I've talked to verizon and they said that the phone is in fact unlocked... now i am confused....
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They probably mean carrier unlocked, not bootloader unlocked.

Badger50 said:
They probably mean carrier unlocked, not bootloader unlocked.
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But we are talking about carrier unlock, the problem is that i can't use my sim card...

elegalll said:
But we are talking about carrier unlock, the problem is that i can't use my sim card...
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Then you might have to call the carrier in your country to have the device provisioned for their network.

Badger50 said:
Then you might have to call the carrier in your country to have the device provisioned for their network.
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Ill try that, but i already tried with 3 different networks, two from dominican republic and one from spain.... Same problem....

elegalll said:
But we are talking about carrier unlock, the problem is that i can't use my sim card...
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Maybe it's your carrier or sim card?

bobby janow said:
Maybe it's your carrier or sim card?
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as i mentioned before, i already tried with other sims/carriers...
elegalll said:
Ill try that, but i already tried with 3 different networks, two from dominican republic and one from spain.... Same problem....
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elegalll said:
as i mentioned before, i already tried with other sims/carriers...
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Didn't see that, sorry. Someone is not being truthful to you. You need to find out who that is.

elegalll said:
I tried that, but ebay won't let me return it because of "as is " condition of the phone... What can i do? There's no way to unlock it and use it in my country? Dominican Republic.
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Ebay has a 30 day money back guarantee to protect the buyer. I've used this a few times, and they always get me my money back! Unless your past the 30 days, then you can file a paypal claim.

I have the same issue. It's a Google issue from what I hear. I got my unlocked new pixel 4 right from Google. Put in my ATT sim and it said "sim isn't supported, contact xfinity". Hahaha..
so I contact them and they send me a new phone. Same thing. This is a very new issue and I finally found someone asked the same question on Google assistance and it was said it was a google issue and they are trying to fix it.
What a crock... I can't believe Google's own phones don't work as they should.
Rest assured, its most likely not a stolen phone, or unpaid. It's a Google problem.
https://support.google.com/pixelphone/thread/23287873?hl=en

legbuh said:
I have the same issue. It's a Google issue from what I hear. I got my unlocked new pixel 4 right from Google. Put in my ATT sim and it said "sim isn't supported, contact xfinity". Hahaha..
so I contact them and they send me a new phone. Same thing. This is a very new issue and I finally found someone asked the same question on Google assistance and it was said it was a google issue and they are trying to fix it.
What a crock... I can't believe Google's own phones don't work as they should.
Rest assured, its most likely not a stolen phone, or unpaid. It's a Google problem.
https://support.google.com/pixelphone/thread/23287873?hl=en
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Are you kidding? Ok, rereading I see what you are saying. But they must have given you a reason as to why your sim doesn't work. Where are you located?

I didn't say Google sent me a stolen phone. Re-read the post and the link. It appears to be a Google software issue.
Have you personally experienced the problem? I have, as have others in the link I posted and the OP.

legbuh said:
I didn't say Google sent me a stolen phone. Re-read the post and the link. It appears to be a Google software issue.
Have you personally experienced the problem? I have, as have others in the link I posted and the OP.
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Post edited above. This is not a Google problem, imo. Where did you buy the device and which version. Perhaps you bought a Verizon model like some of the posters in the thread you linked to? This is not a known issue so you folks are doing something wrong whether it's buying the wrong device or your carrier doesn't support the phone. But it's really up to you at this point to figure out where you have gone awry.