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Hello everybody!
My friend is a "happy" owner of HTC HD 7. He is very happy with it and like W7 and stuff (I'm more android person, but it doesn't matter ). This morning after disconnecting the phone from the charger, he realised that the bottom part of the phone is very hot. He knows that after charging the phone is warmer then normal, so he ignored it and he put the phone into his pocket. After some time, the temperature of that bottom half didn't change which made it uncomfortable to carry it in the pocket. He has also noticed that the battery was discharging very fast, faster then normal. He checked if the battery is warm, but it wasn't. He decided to turn it of and back on again, few times so maybe it would could down, but each time it was turning off and on it was heating up even more. Furthermore, texting and browsing became impossible as sometimes the touch screen doesn't react. He also has noticed that when he is using the phone, the speaker is emitting weird crackling noises. Any suggestions?
Sorry that its a bit long, but its a direct translation of what he send me
any phone can heat up but in most cases the memory card is the cause. as a matter of fact HD7 does not really have an internal memory despite what most of people think, it's maybe because of how much the memory is being used. so i suggest your friend to hard reset his device!
have a nice day!
I suggested that my self. He said that he done it many times and it didn't help.
if i had his problem, i would flash another rom to find out if it is because of the hardware or software....although it seems a hardware problem to me. but i was in his shoes... i made sure that i can't do anything more before i take my phone to a repairman!
He has flashed new software and it still overheating. Now he is looking for the receipt
Hi all,
I have weird battery issue with my Razr i xt890 and I'd like some help. I have tried googling for information, but there's too much noise and I can't find anything suitable.
I'm asking on this site because I know the people on here are really knowledgeable.
My Razr i (with Jelly Bean) seems to have erratic battery readings. Sometimes it'll drop to 6%, and then go up to 90%, and jump around to points in between. I have even seen it drop to 1% and then go up to 6% (or something like that).
Needless to say, this makes the phone unusable because I don't know when it's on low battery so I can charge it. Furthermore, twice, it has reported low battery and then automatically shut itself down.
I hope someone can help with this, because I'm really stuck. I bought this phone overseas, and I don't really want to send it back overseas for warranty repairs.
So, some history.
Before the issue:
This is a stock Razr i, running Retail GB software. When I bought it, it was running 81.5.31002.Retail.en.GB 4.0.4. I upgraded to 81.5.39001.Retail.en.GB 4.0.4 and it's been running fine until this issue happened. I normally get about 4.5-5.5 days of battery before I recharge the phone.
This is stock software. No root. No bootloader unlock. No custom roms.
The issue:
I charged up my phone yesterday, and unplugged it from the charger at 100% battery. There was a notification that 91.2.29001.Retail.en.GB 4.1.2 was available. I selected 'Later' because I was busy at the time.
A bit later (maybe about an hour?), I went back to the phone and checked for updates, and selected to download the update. After it was downloaded, I noticed the battery was about 95%, and then I proceeded to install.
I figured 95% power should be sufficient to perform an upgrade.
The install took, maybe 10-15 minutes? At first glance, it seemed successful, but when the phone started up again, the battery reading was at 100%.
I distinctly remember thinking 'This is impossible. There's no way it could be 95% before the install, and 100% afterwards'.
I played around with the phone a bit (to try out Jelly Bean), and after a few minutes, the battery reading dropped to 60% or something.
That's when I knew something was wrong.
Since then, the phone battery reading has been erratic. If I plug it into a charger, it takes a few minutes and then shoots up to 100%. Unplug it, and it drops to a low level within minutes, and then goes up and down like a yo-yo. Twice, the phone went to a very low level, and then shut itself off.
I've tried various charging/unplugging cycles, and nothing has worked yet (Although I didn't have the patience to try an 8-hour charging cycle yet).
Please see the attached images to see what I mean.
The graphs are just bizarre.
I also did a factory reset (from the Privacy menu rather than 'recovery') but that didn't help.
At the moment, I haven't tried to root the phone or unlock the bootloader. I am still keeping the option of warranty open.
I can't think of a reason why this is happening. It doesn't seem to be a simple calibration or battery stats issue. I think the battery is working okay (because it was fine before the upgrade), just that the readings are wrong.
The phone is operating okay in all other respects. If I ignore the battery readings and the 'low battery' alerts, the phone continues to work ... except when it shuts itself down.
Another theory could be that ... because I upgraded without plugging the phone in, perhaps there was insufficient power during the upgrade and caused some corruption, and I have a faulty software/firmware? Not sure how I could test that though.
Any ideas, any one? Please?
Possibly related:
[Q] Randomly auto shutdown (battery problem)
http://forum.xda-developers.com/showthread.php?t=2195878
[Q] New phone battery jumping after JB
http://forum.xda-developers.com/showthread.php?t=2198772
MemendF Ranck
Looks like other people have a similar problem too.
Battery Fluctuation and Random Power off after JB
h t t p s:// forums.motorola.com / posts / cd3c7d3210
Jelly bean download issues
Hi, I have had exactly the same problem after downloading jelly bean. It even died when plugged in charging. As I had only had the phone for three weeks, I took it back to the shop, Phones 4 You, and they exchanged it for a new phone and told me not to download jelly bean until they let me know it's safe to do so. They said that it was a software problem. Prior to this the battery life was outstanding and I am very pleased with the phone. Phones 4 You gave me an excellent service.
Fixed!
For future readers ...
Someone on the motorola forums (see second reply on this thread) mentioned a possible solution which was to manually install the Jelly Bean version again. I decided to give this a try.
After some more research, I discovered that it should be possible to manually apply official Motorola (ie. OTA) updates using the stock bootloader (via the bootloader recovery feature). No unlocking, no root needed.
I gave this a try ... downloaded the software (keeping to the same version), placed it on an SD card, went to recovery and selected 'Updated from external card' (or something like that) and followed through ... and it has worked (Although this time I kept the phone connected to a usb cable throughout the upgrade). My battery readings are back to normal again. I didn't lose any data or apps as a result of this 'manual upgrade'.
And I am presumably still under warranty since I didn't root nor unlock the bootloader.
Other readers may consider trying this for themselves, however, I cannot guarantee that it will work for them. I can only say it worked for me.
Some references:
How to enter stock recovery in JB (razr i)
http://forum.xda-developers.com/showthread.php?p=38873652
(Apparently entering into stock recovery differs slightly between ICS and JB.)
The Unofficial Thread of Official OTA Updates
http://forum.xda-developers.com/showthread.php?t=2028814
I used the software package from the first post of this thread, labelled as 81.5.39001-91.2.29001.Retail.en.GB 4.0.4-4.1.2 (even though the filename is Blur_Version.81.5.39001.XT890.Retail.en.GB.zip).
I don't have the phone yet (supposed to get it tonight) but having read quite a bit it seems Moto suggests a factory reset after upgrading to JB in order to sort out battery drain etc. I think I saw it in the battery stats thread in RAZR i general.
I send my Razr I back to Germany (living in The Netherlands myself) yesterday! Had the same problem, only my battery get down to 0% all the time, so the phone shutsdown itself every 1 minute till 1 houre. (I'm from the topic: Auto shutdown (battery problem). I think i get my new one next week on wednesday. Dus the JB software manualy update works for more people?
mo976 said:
I don't have the phone yet (supposed to get it tonight) but having read quite a bit it seems Moto suggests a factory reset after upgrading to JB in order to sort out battery drain etc. I think I saw it in the battery stats thread in RAZR i general.
Click to expand...
Click to collapse
I think the problems described in this thread are relating to strange battery spikes in percentage and not a general drain of battery.
The problem is that everyone seems to be different. Some people report these spikes, some people are reporting high drains (which turning off google now or factory reset seem to fix) and some people (luckily me!) have had no issues at all - just an even faster phone
I did do a factory reset, though not immediately after the first JB upgrade. It didn't help.
I think describing this issue as battery drain or high battery usage is not quite correct. The battery is actually okay*, but the phone's indication of the battery capacity jumps all over the place (and sometimes causing automatic shutdown). I can see how it can be confused with battery drain though, especially if people only observe the reading going down (but didn't see the reading going up).
* At one point, I kept the phone screen on as an attempt to drain the battery. I got about 6 hours screen time (ignoring the intermittent battery low warnings) before I gave up.
Since I now have a phone with JB which is working, my guess is that this bug may not occur in all phones with JB. Instead, it seems to be triggered by something that happens during an upgrade.
OTA to JB on xt890 = battery problems
flashsam said:
I think the problems described in this thread are relating to strange battery spikes in percentage and not a general drain of battery.
The problem is that everyone seems to be different. Some people report these spikes, some people are reporting high drains (which turning off google now or factory reset seem to fix) and some people (luckily me!) have had no issues at all - just an even faster phone
Click to expand...
Click to collapse
i have the same problem. factory reset did not help me and i feel i made a mistake i have choosen this phone.i had motorola mobiles before even bought one to my wife.i know that motorola has a conservative atittude.i thought giving them a last chance now i know it was a mistake
Thanks bengtan.
I was having similar issues and a manual install of JB appears to have solved the issue.
Have you had any luck fixing your phone? I have the same problem since a few weeks ago. Bought a new battery and tried two calibration programs, but the issue persists.
Same here. I am on KK 4.4.2 and have the problem since yesterday. What to do?
Same here, my ROM is cm-11-20160524. After 3 years of usage I thought it's the battery and replaced it with a new one but the issue persists.
This is very odd, I'm here after my dad has the same issue and it looks like I'm the 4th poster to report the issue within 50 days after the thread hadn't any replies for over 3 years! Did any of you recent posters resolve the issue? I had a spare Razr-i and my dad took it to a phone repair shop where they swapped both batteries and the issue was still the same with the other battery, so it seems it's nothing to do with the battery itself for all the posters here so far.
Was there some recent update that spiralled all the phones into the erratic behaviour recently I wonder?
I'm trying to advise my dad what to do:
Try fix the issue on his current phone and keep using relatively old tech phone
Use my spare phone (same type) and keep using relatively old tech phone and try sell old XT890 for parts
Upgrade to brand new phone with latest tech and do him for a few years longer than the XT890 would.
Any feedback appreciated!
The issue flatened a bit now. After 2 weeks of brave usage the phone keeps the charge now normally with rare drops in between. So it's still not on an acceptable level but improved magically. I do not understand the physics of this behavior.
I'm having the same strange behaviour since yesterday!!
battery level drops when pluggin the charger,
after several minutes level is jumping to 100%.
whith unplugged charger, level in general inconsistent jumping up and down...!
could this be SW related? planned obsolescence?
edit: android 4.4.2. systemversion 990.43.74.XT890.Retail.en.EU
I have the same problem following an update to JB I don't even recall authorising
I'm now looking for a copy of the new firmware: 990.43.74.XT890.Retail.en.EU to try to resolve. If anyone knows where it can be found I'd be very grateful if you could point me in the right direction...
Same problem here.
I bought a new battery. No changes.
I than did a complete wipe, unlocked the bootloader and installed CyanogenMod 11 (this one http://forum.xda-developers.com/razr-i/development/rom-unofficial-cyanogenmod-11-t2966855). No changes.
I than completely drained the battery (made sure of it) and left it on the charger over night. Now I don't get those weird spikes, the battery just drains really fast (about an hour an the phone is powering off).
Maybe I try a different ROM, or go back to KitKat
I found this but I dunno how to use it ??
h t t p s : / / forum .xda-developers .com /showpost.php?p=69816145&postcount=39
android 4.4.2. systemversion 990.43.74.XT890.Retail.en.EU
I just replaced my aging iphone 4 with an HTC One M7.
So far, I'm loving having an Android phone, and I'm really glad I switched, but I seem to be having a problem with the phone.
It is getting pretty hot and the battery is draining alarmingly fast.
The phone was reset to factory settings when I received it yesterday, and it is the AT&T software version. It is on Android 4.4.2
Although this is my first Android phone, it is not my first Android device (Xperia Play used as a portable emulator, Nvidia Shield, Asus Memo Pad HD7) so I knew the obvious things to try.
The phone feels slightly warm at all times, even when just sitting in my pocket. When I have a CPU-intensive app (youtube for instance) running, the phone gets pretty hot.
I understand that the aluminum chassis transmits heat very efficiently, and that this phone should feel warmer than a plastic phone, so I installed a CPU temperature app.
I'm getting in the high 40's to low 50's (celsius) with no CPU-intensive apps running.
Looking in my running apps, I don't see anything that looks like it is making heavy demands on the CPU.
While at work today, I put it in airplane mode (but kept wifi on) because I don't get a very good signal at work anyway, and I thought this might be causing the battery to drain quickly.
I forgot about this, and so the phone has been in airplane mode since 1pm today (it is now 8:45).
While browsing the internet just now looking for a solution to the problem, I watched as the last 18% of the battery drained down to 1% in around 15 minutes.
This is in airplane mode, with battery saving mode activated, Blinkfeed deactivated, and the screen on minimum brightness.
Does this sound like abnormal behavior?
I need to know fast, because if there is something wrong with the phone, I need to return it without delay.
DoctorBeat said:
I just replaced my aging iphone 4 with an HTC One M7.
So far, I'm loving having an Android phone, and I'm really glad I switched, but I seem to be having a problem with the phone.
It is getting pretty hot and the battery is draining alarmingly fast.
The phone was reset to factory settings when I received it yesterday, and it is the AT&T software version. It is on Android 4.4.2
Although this is my first Android phone, it is not my first Android device (Xperia Play used as a portable emulator, Nvidia Shield, Asus Memo Pad HD7) so I knew the obvious things to try.
The phone feels slightly warm at all times, even when just sitting in my pocket. When I have a CPU-intensive app (youtube for instance) running, the phone gets pretty hot.
I understand that the aluminum chassis transmits heat very efficiently, and that this phone should feel warmer than a plastic phone, so I installed a CPU temperature app.
I'm getting in the high 40's to low 50's (celsius) with no CPU-intensive apps running.
Looking in my running apps, I don't see anything that looks like it is making heavy demands on the CPU.
While at work today, I put it in airplane mode (but kept wifi on) because I don't get a very good signal at work anyway, and I thought this might be causing the battery to drain quickly.
I forgot about this, and so the phone has been in airplane mode since 1pm today (it is now 8:45).
While browsing the internet just now looking for a solution to the problem, I watched as the last 18% of the battery drained down to 1% in around 15 minutes.
This is in airplane mode, with battery saving mode activated, Blinkfeed deactivated, and the screen on minimum brightness.
Does this sound like abnormal behavior?
I need to know fast, because if there is something wrong with the phone, I need to return it without delay.
Click to expand...
Click to collapse
Is the phone brand new? It runs more the first time you turn it on, I think due to some profiling. If it's still like that the day after turning it on for the first time I'd probably be concerned. It could be due to something you've installed--what have you installed (if you don't mind sharing)?
I've definitely experienced what you're talking about on CyanogenMod, but never that I can recall on the stock ROM. When it happened on CyanogenMod, rebooting generally seemed to fix it.
Has anyone else had these issues? I am planning to take this phone back tomorrow. The touch screen is completely random. It'll randomly scroll fast or click while scrolling. Playing games is near impossible because it won't recognize every touch. As i type this, it seems to randomly repeat words that i type and i have to delete them. The battery life for a new phone seems terrible. I had better battery life with my 1+ year old S5 with the original battery. If the phone is hot at all (which seems to happen randomly as well) it'll take hours to charge and the battery will drain incredibly quick. I charged it for around 6 hours and it was still at 60%, using the factory charger too. This is the worst experience I've had with a new "high end" android phonephonw (theres theres the double word issue i mentioned. Even did it while typing about the double word issue lol)
sxracerb25 said:
Has anyone else had these issues? I am planning to take this phone back tomorrow. The touch screen is completely random. It'll randomly scroll fast or click while scrolling. Playing games is near impossible because it won't recognize every touch. As i type this, it seems to randomly repeat words that i type and i have to delete them. The battery life for a new phone seems terrible. I had better battery life with my 1+ year old S5 with the original battery. If the phone is hot at all (which seems to happen randomly as well) it'll take hours to charge and the battery will drain incredibly quick. I charged it for around 6 hours and it was still at 60%, using the factory charger too. This is the worst experience I've had with a new "high end" android phonephonw (theres theres the double word issue i mentioned. Even did it while typing about the double word issue lol)
Click to expand...
Click to collapse
What firmware version are you running? Some of the things mentioned above have been fixed with latest OTA.
Android is 5.1. I've checked all updates and none are available
Phone model?
Sent from my Micromax A110 using XDA Free mobile app
Try a factory reset. I don't have any issues at all, just the slow capture speed of the camera. Kids move and its blurry. Google camera seems to be a little better...
sxracerb25 said:
Android is 5.1. I've checked all updates and none are available
Click to expand...
Click to collapse
Check settngs - About Phone - Software info and see if your software version is LS991ZV5. This version of the software fixed the touchscreen for me. If you haven't received it yet, you may check your local Sprint repair center store and see if they can force a download for you.
I still have the touch screen problems with zv5
I had a battery drain for a long time on my Nexus 5. Device was awesome when I bought it, but after upgrading to Lollipop I started to get strange battery drain problem which reason cannot be found easily, it's nothing in Settings->Battery on graph - no apps using battery, but it goes from 100 to 0% in about 7 hours. Even if I dont use it at all, battery discharges very fast.
I tried different ROM versions and found that battery life is soo much better on 4.4.2. I found that 4.4.2 has baseband v 1.0, and starting from 4.4.3 it was upgraded to 2.0.
So I solved it by downgrading baseband to 1.0. I found that very likely that any baseband works with any ROM, so I flashed latest 6.0.1 system, then flashed radio from 4.4.2. fastboot, unlocked bootloader. I think to make it work reliably, don't make it boot first time after flash, hold power button, and Volume down, it reboots to bootloader. Then do factory reset and reboot. In my case radio is recognised and works.
Now I have latest stock ROM and radio from 4.4.2, and battery life in standby is so much better. I tried to replace battery 2 times, but battery was actually OK. For those who have similar problem u should try it. Google made a great device, still fast and works very good, but they or Qualcomm maybe ****ed up things in modem firmware since version 2.0. Probably not everyone is affected but for me difference is huge, its like normal device with reasonable battery life, but becomes junk after software update. I will think twice before I'll buy something more from Google. Why I must to support device myself, if I found how to fix this why they still not released proper fix? Probably Google doesn't care about product quality after several months.
surely, is an experiment to try .also if , the battery drain problem I'm suffering, like many, more when the screen is on.
during screen off the battery falls but little, turned on the screen, also even if you do nothing and just read [low light, dark menu through substratum, dark backgrounds, cpu and gpu limited kernel with blue spark powersave settings, night vision in browser] decreases the battery 1 % every 2 minutes, something noted by many and to me with various Roms [octOS mm e n, purenexus 6 and 7, stock] .
this is for me the "great mystery" of this device