Overheating problem - HD7 Q&A, Help & Troubleshooting

Hello everybody!
My friend is a "happy" owner of HTC HD 7. He is very happy with it and like W7 and stuff (I'm more android person, but it doesn't matter ). This morning after disconnecting the phone from the charger, he realised that the bottom part of the phone is very hot. He knows that after charging the phone is warmer then normal, so he ignored it and he put the phone into his pocket. After some time, the temperature of that bottom half didn't change which made it uncomfortable to carry it in the pocket. He has also noticed that the battery was discharging very fast, faster then normal. He checked if the battery is warm, but it wasn't. He decided to turn it of and back on again, few times so maybe it would could down, but each time it was turning off and on it was heating up even more. Furthermore, texting and browsing became impossible as sometimes the touch screen doesn't react. He also has noticed that when he is using the phone, the speaker is emitting weird crackling noises. Any suggestions?
Sorry that its a bit long, but its a direct translation of what he send me

any phone can heat up but in most cases the memory card is the cause. as a matter of fact HD7 does not really have an internal memory despite what most of people think, it's maybe because of how much the memory is being used. so i suggest your friend to hard reset his device!
have a nice day!

I suggested that my self. He said that he done it many times and it didn't help.

if i had his problem, i would flash another rom to find out if it is because of the hardware or software....although it seems a hardware problem to me. but i was in his shoes... i made sure that i can't do anything more before i take my phone to a repairman!

He has flashed new software and it still overheating. Now he is looking for the receipt

Related

Kaiser gets hot (warm) after use for a long time

Hi amigos:
I been searching around and I cant find a solution for this annoying thing .
If I connect to my 3G usign my kaiser for more than 10 minutes, the phone is getting extremly warm. I try to put the back light low but doesnt help. I'm usign Dutty 29 apr. Rom and radio version is 1.58.21.23 and I'm in Denmark.
Is your battery draining fast?
Get a battery meter and test that because I had a TyTN that did that...
same here original rom wm6.1 NL
Noel M said:
Hi amigos:
I been searching around and I cant find a solution for this annoying thing .
If I connect to my 3G usign my kaiser for more than 10 minutes, the phone is getting extremly warm. I try to put the back light low but doesnt help. I'm usign Dutty 29 apr. Rom and radio version is 1.58.21.23 and I'm in Denmark.
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If I where you I would try a diffrent radio and check what aps you are running in background/prosseses. I often use my kaiser as an wifi router and I dont think you gets close to as warm as mine streaming and charging at the same time I abuse it so hard it resets itself, now thats hot hehe. Anyway, some radio are battery monsters for me, its just about to find the best one for youreself.
I have good experience with: 1.58.25.17 in Norway, havent tried it whit duttys.
If not you can try 1.65.14.06 and 1.65.17.10 wich dutty included whit the release.
To 2007HHR: Yes the baterry draining fast that is the worst part. what is the purpose for use a battery meter? Its going to solve my battery problem?
Raiisak I will try another radio, hope it will help me, I never experience a phone that will become warm after using it for a long time. Really annoying
Noel M said:
To 2007HHR: Yes the baterry draining fast that is the worst part. what is the purpose for use a battery meter? Its going to solve my battery problem?
Raiisak I will try another radio, hope it will help me, I never experience a phone that will become warm after using it for a long time. Really annoying
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i only experienced this one time when i had my gps turned on for half an hour and my phone turned into a hot potato and battery went from 95 to 15 percent.
u have to realize though that the tilt is sorta like a mini laptop and it will start getting warm after some time unless u give it some rest.
Well I never experience something like it in a windows mobile before, I will be really interesting to know if this is a hardware failure. Have you guys experience something like this in other htc phones?
Noel M said:
Well I never experience something like it in a windows mobile before, I will be really interesting to know if this is a hardware failure. Have you guys experience something like this in other htc phones?
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Unfortunately this is almost unavoidable with lithium batteries. My HTC TyTN II battery gets hot while charging, and even hotter if phone is being used (voice or data). It gets hot to the point that the battery stops charging (at least they have thermal control circuits, it could explode otherwise, lithium batteries do not like the heat).
The same happened with my previous phone, from e-ten. A battery got very hot and damaged while talking for a long time. I have used my devices mostly as a PDA, for reading or playing music, but as soon as phone radio is on, it starts getting very hot.
Hi Vcespon:
THis is horrible, I can't belive with a advance phone like kaiser something like this happen. Is there any firmware that might fix this, otherwise I will thinking to change this phone, this is unacceptable.
vcespon said:
It gets hot to the point that the battery stops charging.
The same happened with my previous phone, from e-ten. A battery got very hot and damaged while talking for a long time. I have used my devices mostly as a PDA, for reading or playing music, but as soon as phone radio is on, it starts getting very hot.
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That's not normal. If it is the case your most likely have a hardware problem. Same to the OP.
Mine also got warm and was emptying the battery in a couple of hours once the radio broke down.
Other than this, the only cases where the phone will get really hot is when using WMWifirouter to route the 3G connection to WLAN and downloading a lot. Both the 3G and WiFi radios being on and working hard, plus the processor doing the routing uses a tremendous amount of power. But the device wasn't meant to be used that way anyway.
The GPS also uses quite a bit of power so if you have that on on you might want to try turning it off.
When just talking on the phone the device should get a little warm but no more.
The battery meter would show how much of your battery is being drained when idle... mainly shut down all applications and see what the reading is and that would give you an idea if the device is defective.
I can tell ya, mine gets HOT. I sent the first one back because I thought it was defective. Also with a couple different roms it makes no difference. If your using 3G, BT, GPS, or any combination of those, that SOB will get hot. If I'm charging at the same time, it gets so hot it shuts the charging proccess down. I have to hold it over a AC vent to cool it back down.
Over all though, the only complaint I have with the phone is the heat and battery drain issue.
dead phone or dead battery
Do not know if this where to post. But my TyTn stopped charging. The phone is completly dead. Right now I'm on vacation in a remote location with out any access to the local AT&T to get a battery quick. But the problem is that the battery is not taking a charge. The red charge light is not on or anything. I left the phone on the charger for two days and nights with no results. I ordered a battery but will not have it untill I get home in another week. I have Dutty's 6.1 5.2.19199 UC Compliant ROM on the phone and I've been using it for about 10 days now. Everything was working fine. The phone was getting warm during GPS useage and when charging. Right now I hope that its just the battery. But in case its not, I need to know what my options are. Is the phone dead? What other measures are there to bring it back to life? Thanks in advance.
I can say from my experience with a tytn and now a tytnII when you use them rigorously , they will get hot. I guess the real question is how hot is it really getting and what is running on the phone. Is it uncomfortable to hold?
On EDGE data with FlexMail and IM+ online, the phone stays ice cold. On HSDPA the same, it gets slightly warm. When talking on the phone with HSDPA, it gets a bit warmer.
When using GPS+iGO8 or TomTom, it gets rather warm. Add charging and it gets pretty hot. I've seen batterystatus show as high as 42C using internal GPS+iGO8+Charging.
Gets hot + doesn't charge from laptop
I've got a similar problem - Kaiser may get hot when being used as a modem and/or charging...., well I've actually had this going on from time to time and wasn't much concerned about it until now: the battery doesn't charge when connected to my laptop - ActiveSync or modem, the amber light doesn't come on, plus drains fast.
The Kaiser(so the battery) is only 3 mths old (although I use it heavily as a modem) and I guess it's unlikely that changing the battery will help here...
My kaiser gets warm too.. I guess it's because I'm hot.
Never mind
HR fixed it...
You also have to remember that these things have a 400mhz processor in them without any fan. Now when your using that processor to the fullest, it IS going to get warm. This is what your going to get from any high performance electronic item without a cooling fan. It's not unacceptable, it's the way it is. 3G, bluetooth, and WiFi can be very processor intensive depending on use, imagine all 3 on at the same time, not to mention the added heat from rapid battery discharge (which is unavoidable when using the radio).
The designers of the phone are no idiots, they designed systems that shut the phone off if it's going to get damaged. So if your worried about the heat cause it's uncomfortable, don't work the sucker so hard! ;-)
Hi to all and thanks for the replies;
My theory is that if you buy an expensive phone you need to exploit until the limit. I bought the kaiser because is a phone that can give me almost any kind of connection and I can be connect online almost everywhere. I can't stand that If I use the 3G connection for 10 minutes the phones gets so warm. I use battery status too and the temperature is like 42F after I use the phone for 10 minutes.

High running temperature

I know there is another thread about this, but I feel that it does need bringing to everyone's attention, as it may not be a hardware issue...
It seems that when I have my diamond on charge, the lower section of the rear of the case gets very warm. Now at first, I thaught the battery charging or being under load was the issue, but it seems more like the area which is heating up, is the area where I assume the CPU is (to the left of the sim card slot as you look at it form the rear). When I disable all of the wireless devices it has, the temperature decreases a little, but even when sitting idle on the desk with the backlight at it's lowest, it still seems to get warmer than i'd expect it to. Not only does the rear of the device become warm, the metal sides of the case become rather warm as well, and the lower panel with the buttons in it also warms up to about the same temperature.
Could this be a faulty device, or is this actually a recognised feature of the device? (I have an O2 XDA Insignia/Diamond running in GSM mode currently). I have read that others are suffering from warm temperatures, and I'd like to know the cause, even if it's not possible to fix it.
Thanks for any info...
I've got a compact IV and mine runs hot whenever I have tt6 running, suf the net, use youtube - you get the idea -so it's not the battery. It was a lot worse before I flashed a custom ROM.
Before I got my phone I phoned up T-Mobile to check for stock and one of the stores told me that they had to send their stock back for replacement as there were problems with the phone overheating. This was also discussed for the Compact IV on another thread.
I've had my phone for a few weeks and it seems fine - just hot when I run certain programs...
it is a documented aspect of the phone... read this PDF
http://member.america.htc.com/downl..._Diamond/HTC_Diamond_User_Manual_Asia_WWE.pdf
when in idle htc isnt hot at all, but when chatging or using gps it becamo really really hot. but when using wlan,opera,msn,etc it isnt hot even worm, the temperatures are ok.
what he said
3 situations I've noticed mine the warmest.
1 - On charge (with the screen left on)
2 - Running TomTom 7
3 - After a long-ish phone call
It seems the temperature goes in line with the CPU usage and the battery discharge.
Sometimes I can feel the phone being hot in my pocket, even when in standby. I installed a taskmanager to see what application is taking so much CPU power. When I switch it on, I can see the historical CPU usage being around 50% (when the phone was in standby!). Unfortunately it drops immediatly to a reasonable 4-5% and so far I could not identify which application is the cause.
Cheers
Amin

bad battery? Random soft resets

So my tilt started randomly soft resetting by itself recently. I friend on IRC had a really bad problem of the same nature which turned out to be his battery.
I have since swapped in my other battery, and haven't had any soft resets so far, even after using it quite a bit while getting it setup after a ROM flash. So it seems that my other battery is bad.
I'm shocked that this particular battery is doing this though, its not very old, and hasn't been used that much as I have two batteries that is swap between. I am kinda disappointed. It may have had something to do with rain while i was at the NIN/Jane's Addiction concert. I mean I didn't think i got anything wet, but a drop might have gotten on it during when i was pulling the battery out of it to keep my tilt from frying.
Oh well, is there any other information on why that battery is doing that?
I have this issue with an aftermarket battery, but not the oem. I think its a fit problem, not a problem within the battery. Mine was helped by adjust the little brass springs in my tilt that help to position the battery. A bad battery would just quit holding a charge. It would not be just reseting the device...assuming when it comes back on after the random reset, that the battery shows good.

G1 shuts off randomly and thinks it's dead?

Hey, guys, I tried dong some research but I can't find anyone with a similar problem.
I've got a T-Mobile (USA) G1 and I've got Cyanogen's Eclair ROM flashed on it. Prior to flashing Cyanogen's ROM, I was using OpenEclair. OpenEclair was working [relatively] well until my phone randomly started shutting off. I thought it was a battery calibration problem, so I recalibrated my battery by letting it die completely and then charging it fully, but that didn't work. I flashed Cyanogen's Eclair and hoped that my problem would be fixed, but the problem still persists.
I can't really isolate the problem. My phone can shut off in the middle of a call, in the middle of writing a txt message, or without me even using it while it's in my pocket. It shuts off regardless of the battery level (I've seen it shut off at like 97%). This wouldn't be THAT bad except the phone refuses to turn on right after it shuts off. When I press the power button, the phone will show the G1 logo for a few seconds and then shut off again as if it was dead. Sometimes if I press the power button, the phone won't turn on and I'll see the LED flash red which gives me the idea that the phone "thinks" it's dead. In order for me to turn the phone back on, I need to plug in the charger. This is becoming extremely annoying.
Does anyone know what the problem could be? I would try wiping/re-flashing but I don't wanna lose all my data :/
Thanks,
Gerard
I'm having the same exact problem ever since installing cyanogen 5.0.7 Test 1... so im not sure whats going on but i went to T-Mobile today... and they said my battery is warped or somethin not to tech savy... yet it was working fine like totally so... hmmm anyone know anything?
yea this has happened to me too! It shuts off randomly then i cant turn it back on until like 30 minutes later without touching it. I noticed that it happened after i flashed a open eclair rom that wouldnt start but i did flash it correctly. I have wiped battery stats and dalvik cache. Well i hope we can get some answers
I had the same problem I have tried just about every rom out there so dont remember when it started but i ordered a new battery off ebay for 10 bucks and havent had a problem since
jjovro1611 said:
I had the same problem I have tried just about every rom out there so dont remember when it started but i ordered a new battery off ebay for 10 bucks and havent had a problem since
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So you think it's a hardware problem? I find it kinda hard to believe that all of us coincidentally got this problem after installing Ecalir ROMs...unless Eclair destroys our battery somehow?
:/
yeah same here but mine started with Amon Ra 1.2.3 and the blue haze rom. I updated my recovery to the latest 1.6.2 I think and switched to htcclay's superfast and the danger spl slso tmobile is comping me a new battery just to be safe, although switching rom's seem's to have helped my battery life a little. hope this helps someone.
Have you tried replacing the battery?
PurpleLlamaLover said:
Have you tried replacing the battery?
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Nah, I'm part lazy and part unconvinced that it's a hardware issue. I mean if the phone reads that the battery is like 95% charged, why would it just give out randomly? I don't know much about hardware though, so maybe I'm wrong...
I want T-Mobile to get a new Android phone that's like incredible I want a new phone already damnit!!
im just gonna buy a battery on ebay or something because my battery does look kinda swollen so it could possibly be the battery. Gonna give it a try though
eric3043 said:
im just gonna buy a battery on ebay or something because my battery does look kinda swollen so it could possibly be the battery. Gonna give it a try though
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You think you could update us when you find out whether it changes anything or not? :/
This phone gets me really frustrated because first it started shutting off and now i have a unresponsive lock screen! I push all the buttons and the screen is black like if its turned off. I have to do a battery pull but theres a risk of the phone not turning back on and shutting off on the g1 screen. I was planning to buy the battery today but i think im just going to use a different phone for now. I hope someone can really resolve this problem. Cant wait for the samsung galaxy s
For what it's worth, I started having the same issue last week with my G1. I think it's entirely coincidental that you switched to the CM 2.1 Test branch and your phone started getting screwy.
I looked at my battery as the first suspect, and what did I find when I pulled it out of the case? A badly swolen battery. By the end of the week, the swelling had gotten so bad that it was visibly bulging the plastic backing on my G1.
I took it to 3 separate T-Mobile stores looking for a replacement battery. The first two were of no luck, but the 3rd finally had one in stock. The CSR saw my battery and almost freaked out. She says I was lucky that it didn't pop because it was ready to at just about any moment.
Long story short, since replacing my battery, I have had ZERO issues, and my battery life has once again been phenomenal (well, for the G1).
I just checked my battery and I think it's possible that it's swollen. On the side where it says "htc Innovation," is it supposed to be perfectly flat? There's like a rectangle that's slightly raised above the rest of surface. I'm a little hesitant to buy a $50 battery if that's the way the battery is supposed to be.
Thanks,
Gerard
Spontaneous power off - sunspots?
Yes, this happened to me fairly frequently about 3 months ago. Now it happens (maybe) once a week.
In my experience, it isn't a Cyanogen issue - it would spontaneous die when I used Enomther's official rom, SuperD (one of the previous versions), and some others. That made me think it was hardware, but ... I haven't changed hardware, and still drop the G1 into my pocket like usual.
So if it isn't ROM software and it isn't hardware, what is it - sunspots?
grardb said:
I just checked my battery and I think it's possible that it's swollen. On the side where it says "htc Innovation," is it supposed to be perfectly flat? There's like a rectangle that's slightly raised above the rest of surface. I'm a little hesitant to buy a $50 battery if that's the way the battery is supposed to be.
Thanks,
Gerard
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Click to collapse
It should be perfectly flat. A new, good battery does not have the bulging rectangle in the middle you are talking about. Mine did the same thing. In fact, both sides were swelling. The battery would no longer sit flush in the back. My theory was simply that some sort of movement was causing it to lose contact and shutting off the phone.
If you take the battery out and lay it flat the table, you shouldn't be able to rock it by pressing an edge. If you can, your battery is dying.
I just bought a battery yesterday on amazon for 15$ You should check it out. Hope this battery resolves my problem. I also fixed my lock screen issue. I had set cpu to 120 instead of 128 so it unresponsive.
I have the same problem, and indeed when i now look at it my battery seems a bit swollen. I ordered a replacement battery on dealextreme. They have a few different battery replacements for the G1 for cheap (and lots of other things, regular customer) with free shipping. So i hope that will fix my problem .
I found this thread because I've been having random shutoffs as if the battery were pulled (black screen immediately, no "Shutting Down" prompt first), and it would only do this when NOT charging. This started happening when I first ran Firerat's all-in-one script but I think it was coincidental. So anyways, I found this thread after wanting to pull my hair out because of the random shutoffs, and sure enough, I pulled my battery and it's a bit puffed out. Time for a new battery.
My question is : does anyone think this is a result of the extra strain placed on the battery / heat generated from being overclocked? Once I get a new battery, I'd like to prevent it from happening in the future.
definately a battery problem. had the same thing on my g1. got into a whole big argument about how it WAS NOT PHONE in the cyanogen6 thread. guess what....it was my phone.
its not the rom. its your phone. seriously.
also, just to point out, most of us here got our phones relatively early in its release, and lot of people are having this problem now apparently. battery has life of 2yrs by my calculations.
if you can mimic a reboot with the phone plugged into usb or wall charger...it may be rom. but if you phone DOES NOT DIE while PLUGGED IN...ITS YOUR BATTERY.
Had the same problem with my 2008 bought g1, swollen battery and random shutdowns. Just inserted an new bought battery. Hope it fixes the problem.

Xperia Z abnormal battery drainage and Wifi is DEAD

i bought my phone on 1st march and it was all fine (except the stamina mode led notification) until TODAY. I have experienced 2 sudden battery drainage on the same day and the battery can drop like 70% within an hr and the phone became VERY HOT. I have my stamina mode and location based wifi on.
Now my wifi and bluetooth is not working. I have rebooted my phone and switched off the location based wifi and trying to manually turn back on wifi and bluetooth but still failed! the wifi icon keep blinking but never able to turn on again. i also reset and erase everything of the phone and repair the phone once with the SUS. still NO LUCK!
I dunno if the abnormal battery drainage is something related to the location based wifi mode or the overheat killed my wifi or the wifi problem caused battery drain?. Has anyone experienced a similar issue? or just me? heres the battery screenshot.
Hi,
a member (November49) is having problems with their account, but they wanted me to post this for them in the meantime.
Hello mate,
I bought the Xperia Z the day it came out. I sent the first one back because I thought I was experiencing audio issues. The sellers claim they couldn't understand what I was complaining about, as they said caller audio was just fine.. but they sent me a new one anyway. I don't know, perhaps it is my network, because some callers sound muffled or like there is a separate layer of audio over their voices. I might change my sim card because the replacement unit is exhibiting the same behaviour.
Anyway, overheating and power drain. The phone was kind of ok. I was juicing it a fair bit because I watch movies, use the net, HSDPA+ constantly connected etc. All was relatively as expected, then suddenly, I was experiencing a massive power drain and overheating. Overheating while the phone was charging, really small increments in power when charging so it was taking forever, any use of the phone while charging would drain the battery (even though it is supposed to be receiving power), eg connecting to the net, watching movies, checking/sending messages, anything. The problem got so bad, I requested a second product return code from the dealer and was preparing to send it back.
Brain wave - "what if it was a software conflict with an app?". The phone is supposed to be some sort of behemoth and an app shouldn't have such an effect on it, but it was a thorn that felled St Jerome's' Lion. So I went over what I had installed recently and figured it may be a conflict with SystemPanelLite Task Manager. I immediately uninstalled it. Nothing.. no change. Eventually, the phone drained so badly, it shut down. I kept the charger plugged in, let it drink a little and powered it back up. I charged it to capacity. It was limping for a day or two, similar overheating problems and what not, did a second complete drain and shutdown, booted it back up.
Now it seems to be charging as normal, the battery percentage rising as it should, no extreme overheating while charging.. granted it warms up a little, but I'll take that over what was happening before. Tried streaming some video, watching native video, no overheating or exaggerated drainage. I think it's fixed. To be sure, though, I went to Sony's website, downloaded the software update tool, had it check my phone over, it said it was running the latest software, but I opted to do a factory reset and fresh install just to be safe. It recommends you do so if you are experiencing issues.
I'm in the middle of the fresh install now. If no one hears from me again on this issue, you can assume that uninstalling the offending app, draining and rebooting a couple of times and a factory reset fresh software install has fixed the problem. Well... that's what I'm hoping, anyway.
Good luck, buddy.
update: battery was heating up during use, not too much, but getting warm, losing about a percent every minute or two of watching video. Boxed it up. Sending back. I hope the fix worked for you as it did temporarily for me, but ultimately, I think I have a faulty unit.
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