Google Drive issue (and other Google apps) - Huawei P20 Pro Questions & Answers

Hi everyone.
I'm at a bit of a loss here. I've had 2 issues with Google apps on this phone. One is regarding Calendar which was force closing as soon as I tried to edit an event. Others on here had the problem and advised a factory reset which I wanted to avoid.
Yesterday however, Google Drive seemed to stop seeing Sheets, Docs etc as when you try to create a new document, those options don't appear. This also means I can't use Drive to edit any document however if I open Docs or Sheets directly I can access the same files and edit them.
I use Drive a lot so I bit the bullet and did a factory reset this morning.
Everything was okay and both apps seemed fine again, however for no apparent reason (I rebooted just now), Drive is broken again.
Calendar is still fixed but I have no idea what's going on. It's like Drive can't see that Docs and Sheets are installed.
Has anyone experienced this or got any ideas?

Aaaaand Google Calendar is broken again. I changed the colour of each if my calendars and unselected my Hotmail calendar. Force closes now every time I try to open an event to edit.

Just checked my Google Drive and it's allowing opening of Sheets files, also never had the Calendar issue, I have multiple shared calendars in action with my account as well.

no problems with either - if you have an o365 account you could install excel and onedrive to see if any issues

The problem isn't that I can't open the files though as if I open the apps Docs or Sheets, they'll open and edit fine. When in the Drive app though, if you try to create a new item, I only get options for an upload, photo or new folder and no sheet. Likewise when clicking on a text document, it opens in the built in Drive viewer but not the Docs editor.
It's like Drive isn't seeing that the other apps are installed.
Very odd. Not sure if it's related to the calendar issues other had. I've tried all sorts of combinations of changing permissions and battery saving etc but to no avail.

So I figured it out and it was my own fault - I was in the Google Play Services beta.... Latest update broke maps showing in other apps (that's what helped me work it out as it gave an error about play services updating) as well as giving my calendar and drive issues.
Posting in case others come across this issue!

That's a definite bummer. I have not yet experienced that. I certainly hope I won't.
One of the first things I did when I got my P20 Pro last Saturday, April 28 was to STOP all auto-updates, including the auto-update of apps.
What I have in mind, if was in the same situation, would be to factory reset the unit. Then deactivate the auto-update feature. I'm not sure if it'll work with others, though.
Have you tried getting in touch with Huawei yet?
stayloa said:
Hi everyone.
I'm at a bit of a loss here. I've had 2 issues with Google apps on this phone. One is regarding Calendar which was force closing as soon as I tried to edit an event. Others on here had the problem and advised a factory reset which I wanted to avoid.
Yesterday however, Google Drive seemed to stop seeing Sheets, Docs etc as when you try to create a new document, those options don't appear. This also means I can't use Drive to edit any document however if I open Docs or Sheets directly I can access the same files and edit them.
I use Drive a lot so I bit the bullet and did a factory reset this morning.
Everything was okay and both apps seemed fine again, however for no apparent reason (I rebooted just now), Drive is broken again.
Calendar is still fixed but I have no idea what's going on. It's like Drive can't see that Docs and Sheets are installed.
Has anyone experienced this or got any ideas?
Click to expand...
Click to collapse

So the effect I am getting is when I open the sheet from google drive it shows a previewed sheet, but not actually a valid file you can edit (i.e. it's still using drive not sheets) - you can choose 'open with Sheets' and then it does open in sheets. You can also open the web browser version and it prompts you to 'Use App' with a button. I can't get it to open into Sheets without an additional tap - it definitely did before...
If you look at the recent reviews, it's not just P20 pro which has issues with maps
https://play.google.com/store/apps/...t5up7wwmx6JOInLycd_gjIrAc&showAllReviews=true

Related

Few More Questions

Before the flaming, I have read and searched many threads before posting.
Reading over the manual:
1. Can you select / Install google maps instead of bing maps like on HD2?
2. If not on Bing maps, does your location auto move as you move, similar to GPS?
3. Never used Zune, does it allow you to sync contacts? not important just interesting to know.
4. For those who have synced to google calendar, is it smooth and fully function? or have you noticed issues?
5. Reading about SRS, many say you have to install an app, according to manual, its in the HTC hub section already installed? which one do we use?
6. Not sure where but I read that future updates will be done auto and not force your phone to be reset to factory default like we currently do with HD2, can this be confirmed? any one know ?
I hate doing updates on HD2, having to re-sync and recreate email accounts and settings, if they do updates without having to reset to factory, such as the new Droid OS does, would be a very easy way to function.
Thank you in advance.
rysky007 said:
Before the flaming, I have read and searched many threads before posting.
Reading over the manual:
1. Can you select / Install google maps instead of bing maps like on HD2?
2. If not on Bing maps, does your location auto move as you move, similar to GPS?
3. Never used Zune, does it allow you to sync contacts? not important just interesting to know.
4. For those who have synced to google calendar, is it smooth and fully function? or have you noticed issues?
5. Reading about SRS, many say you have to install an app, according to manual, its in the HTC hub section already installed? which one do we use?
6. Not sure where but I read that future updates will be done auto and not force your phone to be reset to factory default like we currently do with HD2, can this be confirmed? any one know ?
I hate doing updates on HD2, having to re-sync and recreate email accounts and settings, if they do updates without having to reset to factory, such as the new Droid OS does, would be a very easy way to function.
Thank you in advance.
Click to expand...
Click to collapse
1. Currently, only Bing maps is available on the phone, as all primary mapping services also only use Bing (so far). I have yet to come across any apps that use Google Maps, yet.
2. If an application uses the GPS regardless of whether it is using Bing, or Google, or neither, it works the same way where it tracks your location... hence the point of GPS.
3. Zune is for syncing media only at this point. It does not sync your Outlook/Windows/desktop contacts, and currently there is no 'official' way of doing this. Windows Phone 7 relies heavily on the cloud and Exchange server services (Windows Live, Gmail, etc.)
4. Using Google Calendar on the phone is rather simple and straightforward, aside from the limitation that Windows Phone 7 can only currently see your primary calendar only.
5. The SRS and Dolby sound enhancements are HTC-device specific only. You would download the application from the HTC Hub on the Marketplace, which you can only see if you are browsing the Marketplace on an HTC device.
6. Updates are pushed by Microsoft, and not necessarily the carrier (but certainly possible). You are correct that they work more as patches to the system rather than requiring full system re-installs.
I should add that, having been through the hard-reset process recently, getting the phone back to how I had it was fairly straight forward, although there were a couple of time-consuming things:
- set up APN (not needed if you're using an operator-locked phone with the operator's SIM)
- set up WiFi
- Enter Windows Live login details
- Enter Gmail login details
- Enter Facebook details
- Link Gmail contacts with Facebook ones -- most are done for you, but I had about 15 I had to manually link out of 250 contacts.
- Redownload apps. Apparently if you get the apps via Zune Desktop, this happens for you when you resync, but if you've bought/downloaded them via Marketplace, you have to manually redownload.
The bold steps were the time consuming ones. I also lost all saved games, which is frustrating.
Guys thank you for the great and fast responses.
Still a bit confused on the SRS, so is it an app that comes with the phone already? or one we need to get from Market Place?
Also forgot one main question I wanted to ask...
Does WP7 have or need Task Killer?
I know on Droid u have to dl the app,
WM6 came with it
Wm7? dont see any were in manual, do I assume that this new OS actually shuts things down when u close them like it should?
Thanks.
WP7 puts apps to sleep effectively - I can't remember the term they use off hand, but when you navigate away, if the app doesn't ask you if you want to exit, then it will save the state - dehydrated I think is the term! - so it's no longer running in the background. Then when you go back to it, it's rehydrated.
So no task killer.
rob_p said:
WP7 puts apps to sleep effectively - I can't remember the term they use off hand, but when you navigate away, if the app doesn't ask you if you want to exit, then it will save the state - dehydrated I think is the term! - so it's no longer running in the background. Then when you go back to it, it's rehydrated.
So no task killer.
Click to expand...
Click to collapse
Not bad, glad to see them follow nokias foot steps on this one.
I hated having task killer but then again its nice to see what is running in back round and bring up a app or process via that as well.
double edge sword i guess
rysky007 said:
Guys thank you for the great and fast responses.
Still a bit confused on the SRS, so is it an app that comes with the phone already? or one we need to get from Market Place?
Thanks.
Click to expand...
Click to collapse
The app does not come with the phone. The phones do come with HTC Hub though, and through that application, you can view all the other HTC apps, including the Sound Enhancer one, and download it through there. It is also available through the Marketplace (HTC Hub just basically links you to the Marketplace for its downloads).

[Q] Newly rooted 1.2 nook color - did I do it wrong?

So, bought a nook color yesterday. It came loaded with 1.2, and the first thing I did after registering is root. No custom ROM, but have superruser and official Android Market access. I can even install a few apps. However, there are a few that I expected to see (Kindle, Astro in particular) that dont show up via a specific search for them in the Market. Did I do something wrong? Did I somehow half-root this? Any thoughts would be appreciated!
There are issues with the market after rooting. One of the devs seems to have finally figured it out (apparently it's been quite a ***** to sort out), but he's validating it before publishing it.
Same problem
I have the same problem with the market place. Where will the fix be posted?
After manual rooting Calendar issues
After doing the manual root the one application that seems to be the trouble for me is Calendar. The Google Calendar does not allow to add an account calendar to use. I have tried several other applications with no luck either. One indicates there is a issue synch information.
Then the other minor issue is within the Market has been fun. While in the Market it will decide to either go back a screen, go to the main area of the Market or exit completely out of the Market. That created issue when I was in the middle of downloading an application.
Any suggestions? The Calendar is more important but it would be nice to get both issues resolved.
This worked great for me.
http://forum.xda-developers.com/showthread.php?t=1066969
The Calendar issue was resolved with CalenGoo. It is able to synch and update information.
Market is getting better with the steps.
Let the fun begin.
found this
this worked partly for me. shows all the apps now, but they still wont install. ha
http://forum.xda-developers.com/showpost.php?p=13298075&postcount=92

Missing maps link

Maybe I'm going mad but I'm sure when I first used my Urbane there was a Google Maps app. However now Maps isn't in the app list. The only way I can get it up is to trigger a set of directions thorough "OK Google" . Does anyone have maps show in the list? (I.e next to Weather, Alarm, Settings, Google, Play Music etc)
No maps app here too.
Same here, but here's how I fixed it.
I uninstalled and reinstalled Google Maps. Then I resynced apps on my Android Wear app. I appeared as an option a min later!
I had to do the same thing with Google Music
Thanks. I tried uninstalling, and then reinstalling and resyncing, no luck.
I'm also missing other apps (I think) does Whatsapp, Ubur or Shasam have apps for wear? Hard to tell if I missing them or they just don't have a way to launch on the watch....
You need the latest version of maps and android wear. I removed the watch from android wear, reset the watch, paired them again, it worked. Also got an update that up to now it had been saying did not exist and a few other oddities fixed. I'm not sure why I didn't do this before, I suppose because I'm used to it being a bit of a chore to reset a rom on the phone and I need to recalibrate my thinking for the watch/android wear. It only takes a minute to get the reset going, check back in about 15 minutes to pair with phone, check back in after a while and its done. Knowing what I know now I'll likely do this every so often just to see what new apps will be pushed to the watch and if it will pick up an update.

Kindle Fire 5th Gen & G-Suite issues with Google Play

Howdy,
I am looking for some very specific help here on my device and so will try to provide as much information as I can with regards to it.
The basic issue is that I cannot, for any adequate length of time (more than a few minutes or hours), access the Google Play store on my Kindle Fire 5th Gen after it's initial installation. This is on Fire OS 5.3.2.1.
Where I started:
I have followed the instructions on how to install Google Play on the Kindle Fire without requiring root, which is basically the installation of the four required APKs. I used the script posted here on the forums and it worked well enough, but I've also copied the APKs locally to the device and installed them from there using the Local Storage tab in the Docs app.
The issue:
Within a few minutes or hours of having the Google Play store working, I am, for a second time, prompted to accept the Google Play terms and conditions when I load the store app. Once I accept (which I have no real choice otherwise, it just exits the app if I click Decline), I am now faced with an empty store screen and the message saying that there are no apps I can install as my Administrator has not made any available to me.
As I am my own Administrator, I know this is utter nonsense. This is also only the case on my account, as a dummy account that is not part of my G-Suite account does not have this issue, but alas, also does not have my purchases associated with it so this is not a good permanent choice.
My troubleshooting:
This issue seems to be entirely due to some issue with the fact that I am using a G-Suite account (the previously named Google Apps for Work) and not just your average Google account. The "apparent" issue is that the Google Play Store app seems to think I am using an Advanced management device (more info here, support.google.com/a/answer/6328699).
I have spent a few hours on the phone with G-Suite support on this. There was a point I mistakenly had the Advanced management settings on (EMM is the main culprit setting, the ability for the Administrator to control which apps their users can install, users being myself, my wife, and our son), but I have since, and for over a week now, had it off. They say toggling that takes about 24 hours to propagate, so that should be plenty of time. All I really wanted anyway was the Basic management anyway, i.e., being able to remotely locate, wipe, remove account, etc., on my various devices should they be lost or stolen, but I turned on some settings that weren't worded well enough for me to understand, apparently, and so Advanced it was.
Even with the EMM off, I still receive this error. At this point, I have many times over removed both the device from my G-Suite account as well as turned off mobile management entirely (it currently sits off and has since last week) which should have made it about as equivalent to a standard Google account as you can get, and yet still, the second prompting of the terms and service and the subsequent inability to browse the store after more than a short while after it just worked a bit ago.
Workarounds:
I can uninstall all four Google services apps, re-install them, add a dummy account, and get any free apps I want installed on my Kindle added, then uninstall again, re-install again, and add my account back, and then launch the apps and have them work. But again, this doesn't give me access to my purchased apps or add-ins so is not the best choice of action, nor is having to do this whole process again and try to get the Google Play store to work for those precious few minutes before it conks out. Sometimes it's not even a few minutes, but usually it is, but nevertheless, not the best all-around choice.
My hopeful resolution?:
Since neither I nor G-Suite Support seems to know of a setting that is currently preventing this from working, I am wanting to try some other methods that seem logical to me.
1) Putting the Google Play Store on my wife's profile on my Kindle and have it install any apps for all users and not just her profile. That "all users" part is what I am missing how to do. I know the script mentioned above that installs Google Play does install to all users so I know it's possible. Naturally, I would prefer this done through the store and not through manual APKs but beggars can't be choosers. I just want my auto-updates!
2) Allowing the adding and management of multiple Google accounts under my single profile. Currently, only one Google account can be added using the method of installing the Google Play store above, and if I could add mine and a dummy one, it should also work, in theory, by just swapping back and forth on the Play store. Still limited by purchases that are tied to my account (I believe), but not add-ins. I'd have to see how much trouble that is worth, but it could be better than nothing.
3) Anything else someone here on the forums can think of.
I'm open to questions, suggestions, or whatever at this point. I've now spent two weeks on this and yet still no resolution.
Thanks!
Tough issue, but not entirely unexpected behavior given the interdependencies of Google Play services components and undocumented assumptions of how play services/store will be installed on unrooted systems. Layer on G-suite and you have a snakes pit. My guess is one of more of the installed components is self-updating while the others are not. Probably not going to be able to control that behavior on an unrooted device.
May be less involved (and more successful) grabbing a refurb from Amazon Warehouse which typically arrive with older/rootable firmware.
Did you ever find a solution to this? I've got exactly the same problem now... Information seems light out there.
oilerfan21 said:
Did you ever find a solution to this? I've got exactly the same problem now... Information seems light out there.
Click to expand...
Click to collapse
No, I never got a fix for this, and unfortunately I have been relegated to just uninstalling all apps that came direct from APKs or just not from the Amazon Appstore. It sucks and makes my Fire not very worth it, despite the nice price tag.

Google Now/search crashing constantly after today's update

So they seemingly fixed the annoying Google Play Services bug with an update earlier today. However I also just received an update to the main Google app (to version 8.3.14.21.arm64) and I pretty much can't type more than a few letters - or occasionally a few words - into the Google search field (whether accessed through the search bar or from the main Google Now feed pane) without an instant crash back to the home screen.
Only way to use Google search now for me is the old fashioned round-about way through a web browser.
Anyone else having this problem?
First time in seven years I've had a smartphone that wasn't a Samsung and I'm almost immediately hit by two of the most obnoxious Google app issues I've had in years. Good thing I'm not paranoid...
Uninstalling and reinstalling the updates for Google appears to have fixed the issue.
That was unfortunately a temporary fix. It's back to crashing whenever I type a few letters in the search field.

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