I keep getting 505 error. Went through all of the Google play troubleshooting. I did a factory reset and managed to download the app. Set my phone back up again. But now I got the 505 error when trying to install an update to the amazon Alexa app. Deleted the app to try a fresh install and now can't get the app at all, just like before the factory reset. I shouldn't have to factory reset a brand new handset!
Anyone got any suggestions before I talk to Amazon? I know they're probably going to suggest the same trouble shooting as Google did, but I don't want to factory reset my phone again.
This is with a dual sim p20 pro bought in the UK from 3.
Lasuil said:
I keep getting 505 error. Went through all of the Google play troubleshooting. I did a factory reset and managed to download the app. Set my phone back up again. But now I got the 505 error when trying to install an update to the amazon Alexa app. Deleted the app to try a fresh install and now can't get the app at all, just like before the factory reset. I shouldn't have to factory reset a brand new handset!
Anyone got any suggestions before I talk to Amazon? I know they're probably going to suggest the same trouble shooting as Google did, but I don't want to factory reset my phone again.
This is with a dual sim p20 pro bought in the UK from 3.
Click to expand...
Click to collapse
I am currently talking to huawei as seems common. Will update you as soon as they give me any info
Lucas1980 said:
I am currently talking to huawei as seems common. Will update you as soon as they give me any info
Click to expand...
Click to collapse
Thanks dude, definitely let me know how you get on. Another dude I know who got the p20 pro from 3 was able to download the app without any issue although I don't know about updating it. I really don't wanna try trouble shooting with Amazon and they're liable to be useless.
Lucas1980 said:
I am currently talking to huawei as seems common. Will update you as soon as they give me any info
Click to expand...
Click to collapse
[UK unbranded sim free P20 Pro] So far identical issue with Amazon Kindle, Music & Prime Video apps. Made the mistake of uninstalling Kindle app while trying to resolve the issue! Although Amazon app updates are failing to be applied, Amazon apps copied from other phone under Google account during installation continue to function as long as you don't uninstall them!
Having the same problem myself driving me mad Any solutions yet?
hi, you can uninstall all of the pre-installed Amazon apps,such as Amazon shopping,Amazon kindle...and then reinstall the apps in Google play store,does it work?
Uninstalling the stock installed android apps (shopping was the only one I had left) and reinstalling from the play store fixed this for me.
Yes removing all the amazon apps and re-installing worked Thanks
[Huawei P20 Pro CLT-L09 8.1.0.110 (C782)]
Confirm uninstalling ALL Amazon apps prior to individual reinstalls resolves issue. However, Prime Video install did appear to hang but showed as installed after system restart. I suspect that the apps I thought were installed by Google from my account were actually the apps pre-installed by Huawei. Not clear why all had to be removed before reinstalling though.
I am having the same issue and I am unable to uninstall them either as they are showing as system apps, how have you folks been able to uninstall and reinstall?
I can't install any Amazon apps. All give a 505 error except Amazon shopping which says my device isn't compatible. Amazon are looking into it and are awaiting a response from their developers.
Remove old amazon apps
Hi All, solution is removing one by one apps from amazon and trying installing one you want, this solution works 110%, as I tried on few phones, not just p20 pro and workes always.
Amazons Echo Dot and non-connection to Huawei p20 pro
cant get p20 pro to connect to Echo Dot, any ideas?? as cant get dot connected to wifi apart from via Amazons Alexa phone app, it just wont connect. Have tried the dot with another phone (iphone8+) and works no issues but cant get it to connect with p20 pro, HELP !!!!!
The weird thing in my phone is that most of the times that I open amazon app (the normal one) I get a msg through amazon that I have to update the app. When I click update now I then get another one that the phone is not supported. Weird stuff..
Sent from my CLT-L29 using Tapatalk
Related
I'm not sure what causes the problem, but when I click on shop in the carousel launcher I get the error message "unable to launch shop".
I suspect that I might have updated the amazon shop from the google store and that this causes it.
Anyone else experience this problem?
If not, could someone please upload the stock store.
Thanks
Neve mind. I fixed it by uninstalling it in the google store, which reverted it back to the original version and everything works again.
ignore
Anyone with HBO (nordic) got their app working? I wrote them and they replied the following (translated with google):
Unfortunately, I can tell that Huawie phones do not support our app, so we can not guarantee it will work.
I have tried both resolutions, with and without the notch, both normal and forced full screen, but can't get it to work!
Hope someone can help
Hello ,
I got my subscription for HBO GO trough Telekom Romania. And for me at least it works without any special actions taken by me. Resolution set to full , the app didn't ask me for full screen view.
Hope it helps .
Sent from my CLT-L29 using Tapatalk
Maybe it's just the HBO Nordic app. Guess I'll write Huawei hoping for them to fix it. Thanks for your feedback.
You're welcome. Hope they fix it.
Sent from my CLT-L29 using Tapatalk
Harboe said:
Anyone with HBO (nordic) got their app working? I wrote them and they replied the following (translated with google):
Unfortunately, I can tell that Huawie phones do not support our app, so we can not guarantee it will work.
I have tried both resolutions, with and without the notch, both normal and forced full screen, but can't get it to work!
Hope someone can help
Click to expand...
Click to collapse
Got the same Phone and the same problem with the same app (Just HBO Nordic, everything else works like a charm). I've tried to reset app, uninstall/reinstall, factory reset etc, etc... Nothing works. Please keep me updated!
Try turning the Notch off and set it to standard Full Screen.. then try it...
Like the iPhone X, the Notch creates an irregular screen ratio... This happens on Netflix too...
NightOrchid said:
Try turning the Notch off and set it to standard Full Screen.. then try it...
Like the iPhone X, the Notch creates an irregular screen ratio... This happens on Netflix too...
Click to expand...
Click to collapse
Great suggestion, but unfortunately this didn't work for me. Tried to clear cache and data, but still no luck. Even tried reinstalling, but same result.
I am be able to use the HBO app (from Google Play market) until today... Now closed when log...
Rgs.
Try deleting Google play service cache or memory.
Sendt fra min CLT-L29 med Tapatalk
Unfortunately this didn't work as well.
Possible solution
Hi. Just solved this on my Huawei P20 pro with some help from Huawei's support. You have to erase not only Google play services cache but also all its data.
Go to:
1. Settings
2. Apps and notifications
3. Apps
4. Find and choose ”Google play services"
5. Click on ”Storage”
6. Click on "manage space"
7. Click on ”clear all data"
Done!
You might have to redo this everytime you restart your phone. Huawei told me that they are working on the issue as I write this.
/Paunchygent
@paunchygent thanks. I had done this for something else, Fitbit, and noticed by mistake that it seemed that HBO was working again. Seems that the P20 have a problem with the "Google play services".
Thanks! Now I got HBO working! My weekend is saved
I had the same problem with DR TV app (the Danish equivalent to BBC) as well as the HBO Nordic app. I guess it's related to the Chromecast-feature(?). Both solved by clearing Google Play Services-data. Thanks
Hello,
I'm not sure this is where I should ask, but i'll try and hope for an answer anyway.
I bought my Honor 9 Lite in late February when it was just made available here in France. I installed the apps I used on my previous phone, including Apple Music to which I have a subscription. The app worked just fine until yesterday, when it started crashing every time i tried to open it. I'll open the app, the screen will appear for like a second, then just closes. All my other apps are working just fine.
Here's what I tried so far:
- force closing the app
- delete the cache
- Reboot my phone
- Uninstall the app and reinstall it again
To no avail...Has anyone ever had that problem? I'm not well versed at all in programming or coding or so, so if you have a suggestion that doesn't involve rooting or stuff like that, that'd be great!!!
Thank you
Downgrade
LouisLeonardo said:
Hello,
I'm not sure this is where I should ask, but i'll try and hope for an answer anyway.
I bought my Honor 9 Lite in late February when it was just made available here in France. I installed the apps I used on my previous phone, including Apple Music to which I have a subscription. The app worked just fine until yesterday, when it started crashing every time i tried to open it. I'll open the app, the screen will appear for like a second, then just closes. All my other apps are working just fine.
Here's what I tried so far:
- force closing the app
- delete the cache
- Reboot my phone
- Uninstall the app and reinstall it again
To no avail...Has anyone ever had that problem? I'm not well versed at all in programming or coding or so, so if you have a suggestion that doesn't involve rooting or stuff like that, that'd be great!!!
Thank you
Click to expand...
Click to collapse
Hey,
I had the same problem after I upgraded the software on my honor 9. The only thing that worked was downgrading the apple music app. So I searched an older version apk ( Apple Music 2.3.0 (240-640dpi) ), uninstalled the app and installed the older version and it works fine now.
Hope this helps.
Is there any issue with it. I'm using stock note 8 and when I try download or update an app it takes long time. Any ideas. Thanks for your help
Can anyone help
Mohanned85 said:
Can anyone help
Click to expand...
Click to collapse
Your issues with Play store, reminds me of 2 x similar incidents, i had with my old Note devices.
Think it was Note 3 and my Note 4. Not sure.
Unfortunately It was a few years back!
eg.
When i tried to download, an apps update etc and
app size was eg 2mb or 5 mb.. etc I struggled to download.Very frustrating!
Eventually after a week or 2, maybe 3.
i was able to pinpoint
the the "suspect"
(Unfortunately i cannot remember clearly ,
but it was either, that i had sideloaded
wrong updated version of Play services apk
(Cleaning Play services cache did not help.)
or it was an Xposed /Xposed model.
(So phone was also rooted)
Anyway ,
i then decided to factory reset and Playstore
was working fine again.
Bottom line is
you can either look for the "suspect"?
causing this.
( I know there was a few threads about similar issues with Playstore, on XDA... way back then ! )
or save yourself from the frustration it's causing?
and try a "clean" Factory reset.!
Good luck
Have you tried cleaing the cache data in the internal storage? That usually helps with this sorta issue.
Tried that not working in either what you said
Mohanned85 said:
Is there any issue with it. I'm using stock note 8 and when I try download or update an app it takes long time. Any ideas. Thanks for your help
Click to expand...
Click to collapse
Is it on wifi or data?
Reset router modem.
Do other apps lag like YouTube or Netflix.
Download speed bad in your area.
Uninstall GP updates and try to reinstall them or apk from web.
Is updating apps through wifi only ?
Clear out all pending updates and restart device.
Do you have another device or friends to see if it's the same problem on theirs too for your region.
Try a different proxy.
Just throwing some ideas around!!
Go into your Google settings and see if you have it to update using wifi only I personally always turn auto updates off.. I had this problem with my Note 8 when I 1st got it. How I fixed it was I went into settings and went to apps and cleared the cache and data on Google play services and playstore and foreclosed them and then went to accounts and removed my Google account and restarted my phone.. when my phone rebooted I went to the playstore and had to login fresh again and that fixed the problem.
I fixed it by factory resetting phone. Thankfully I backed it all up
Hello, I recently found out I can't view and download gmail attachments on my Oppo phone. I recalled I can view and download them before, so this must be recent development (possible after c.46 update?)
I also find out I can't download from Google photos and Google drive.
I did everything that is suggested by the internet, clear cache on GMS, playstore, etc.. to no avail.
Upon searching the internet, I came across similar problems with OnePlus devices: oneplus problem
and since OnePlus is part of Oppo, the problem may be related.
Has this also happens to anyone here? Do you have any work around of how to make this work?
Uninstall gmail update and use the factory load version.
On Samsung's I always use the factory load versions for gmail and gmaps because the updated ones suck. Google screws up everything... just give them time.
blackhawk said:
Uninstall gmail update and use the factory load version.
On Samsung's I always use the factory load versions for gmail and gmaps because the updated ones suck. Google screws up everything... just give them time.
Click to expand...
Click to collapse
I tried that, but still can't download attachments that way.
Turned out the OnePlus user figured out the problem here
It is the Clone App feature. I unfortunately did a factory reset on my phone, and Gmail attachments downloaded fine, but as soon as I cloned an app, in this case WhatsApp, I can no longer download from Google Apps.
I always have been using 2 WhatsApp on this phone, and I have downloaded loads of attachments from Gmail with no problem before. I suspect the issue is on the latest software update.
The workaround is to switch to guest mode, and switch back, then its normal again. You don't have to delete the cloned app. One user from that OnePlus forum said if you reset your phone, then download failed again.. but I haven't tried resetting my phone since.
I hope they fix this on the next update
mklasse said:
I tried that, but still can't download attachments that way.
Turned out the OnePlus user figured out the problem here
It is the Clone App feature. I unfortunately did a factory reset on my phone, and Gmail attachments downloaded fine, but as soon as I cloned an app, in this case WhatsApp, I can no longer download from Google Apps.
I always have been using 2 WhatsApp on this phone, and I have downloaded loads of attachments from Gmail with no problem before. I suspect the issue is on the latest software update.
The workaround is to switch to guest mode, and switch back, then its normal again. You don't have to delete the cloned app. One user from that OnePlus forum said if you reset your phone, then download failed again.. but I haven't tried resetting my phone since.
I hope they fix this on the next update
Click to expand...
Click to collapse
Yay.
Weird modes create weird problems.
WhatsApp is pure malware, I never go there and it would never be installed on any of my devices.
Better get while the gettings good...
mklasse said:
Hello, I recently found out I can't view and download gmail attachments on my Oppo phone. I recalled I can view and download them before, so this must be recent development (possible after c.46 update?)
I also find out I can't download from Google photos and Google drive.
I did everything that is suggested by the internet, clear cache on GMS, playstore, etc.. to no avail.
Upon searching the internet, I came across similar problems with OnePlus devices: oneplus problem
and since OnePlus is part of Oppo, the problem may be related.
Has this also happens to anyone here? Do you have any work around of how to make this work?
Click to expand...
Click to collapse
I have the same problem.
I already did a faactory reset and it worked, but upon setting the phone again it started to fail on donwloading from Gmail/Google Photos... maybe when I cloned WhatsApp.
Will switch to Guest and turn back, to see if it works.
SirDaemon said:
I have the same problem.
I already did a faactory reset and it worked, but upon setting the phone again it started to fail on donwloading from Gmail/Google Photos... maybe when I cloned WhatsApp.
Will switch to Guest and turn back, to see if it works.
Click to expand...
Click to collapse
Unfortunately a factory reset doesn't ID the root cause of the problem, so it can reoccur.
WhatsApp is trashware... what could go wrong?
Try completely uninstalling WhatsApp.
If that doesn't work it may have permanently altered hidden user settings, one of the the hallmarks of a poorly written app. Really it's acting like malware by locking out another app's functionality if so.
Factory reset and do a clean load from scratch. Be careful what you install or you'll be doing it again!
Just because an app is Playwhore approved doesn't make it compatible or even safe!
blackhawk said:
Unfortunately a factory reset doesn't ID the root cause of the problem, so it can reoccur.
WhatsApp is trashware... what could go wrong?
Try completely uninstalling WhatsApp.
If that doesn't work it may have permanently altered hidden user settings, one of the the hallmarks of a poorly written app. Really it's acting like malware by locking out another app's functionality if so.
Factory reset and do a clean load from scratch. Be careful what you install or you'll be doing it again!
Just because an app is Playwhore approved doesn't make it compatible or even safe!
Click to expand...
Click to collapse
Switching to Guest and switching back to my user does the trick... for now!
Maybe this issue will be solved in the next update.
mklasse said:
I tried that, but still can't download attachments that way.
Turned out the OnePlus user figured out the problem here
It is the Clone App feature. I unfortunately did a factory reset on my phone, and Gmail attachments downloaded fine, but as soon as I cloned an app, in this case WhatsApp, I can no longer download from Google Apps.
I always have been using 2 WhatsApp on this phone, and I have downloaded loads of attachments from Gmail with no problem before. I suspect the issue is on the latest software update.
The workaround is to switch to guest mode, and switch back, then its normal again. You don't have to delete the cloned app. One user from that OnePlus forum said if you reset your phone, then download failed again.. but I haven't tried resetting my phone since.
I hope they fix this on the next update
Click to expand...
Click to collapse
Thanks for your information.
I have been searching for the workaround for last 10days as even Oneplus Support could not provide any workaround.
The workaround to switch to guest mode, and switch back to Original User temporarily solves the issue. However, If we reboot the device, we have to follow the same procedure again.
SirDaemon said:
Switching to Guest and switching back to my user does the trick... for now!
Maybe this issue will be solved in the next update.
Click to expand...
Click to collapse
I have put c47 and it works for one time only. If you need to access twice you can't view or download archives. ¿Do you know another action to do? Sorry for my English.
ramarna said:
I have put c47 and it works for one time only. If you need to access twice you can't view or download archives. ¿Do you know another action to do? Sorry for my English.
Click to expand...
Click to collapse
After updating to c47 the problem continues.
But switching to guest and returning to my user solves the problem... just tested and downloaded multiple files.
SirDaemon said:
After updating to c47 the problem continues.
But switching to guest and returning to my user solves the problem... just tested and downloaded multiple files.
Click to expand...
Click to collapse
It didn't work for me.Thanks.
Well, I managed to get it to download the gmail attachments again. I have uninstalled the double application (in this case whatsapp), I have restarted the mobile, and reinstalled. The first time the whasapp installation failed, the second time it didn't and magically it re-downloaded the attached files.
It is seen that there is a problem with app cloning in this operating system.
After update to C47 enable permission to storage in gmail app, then files will be down!
Update: issue come back, not know why!
2nd update: after update the firmware to C60, problem solved!