Database Develop

Ring.com doorbell - not receiving notifications

Hi,
I've recently got a Huawei P20 Pro and it's not receiving any ring notifications when someone rings my ring.com doorbell..
I've had a few instances where the notification has come through as it should, but literally 99% of the time i don't receive any notifications at all.
I've ran through all the steps outlined in their guide (How-to-Troubleshoot-Ring-Notification-Issues-for-Android-Devices - i can't link the URL as i'm a new member here) but none of it has made any difference.
I have checked all permissions, notification settings, disabled them, re-enabled them, cleared cache, cleared data, deleted the app, re-installed, set the "App Launch" options to allow to run in the background - all to no avail.
Got another phone (Samsung S7 Edge) set-up to receive the same notifications from the same doorbell - and that's receiving all of them absolutely fine.
My P20 Pro is running EMUI 8.1.0 and Android version 8.1.0.
I've raised a support ticket with Ring.com, but thought i'd also post here - as it seems likely this may be a P20-specific issue..

I have the same problem with Logitech Circle 2 security camera. I'm not getting every notification, but on my HTC U11 it works fine. I think it's some aggressive RAM management or Doze. I've just setteled with the reason beeing early firmware and that Huawei will fix it. A bit of a hassle, but I have never bought a phone at launch and not experienced any bygd yet. No matter if it was HTC, Samsung, Huawei, Sony and so forth.

The ram management is ridiculously aggressive. I have several apps that don't function correctly, despite removing them them from the app launch settings.
Some of them are really annoying, but I have an issue with Outlook on an office365 account not notifying me about really important work stuff.

Go to battery settings, app launch, and set it to manage manually with all the options enabled. You will probably need to do that for a few apps.

pzq071 said:
Hi,
I've recently got a Huawei P20 Pro and it's not receiving any ring notifications when someone rings my ring.com doorbell..
I've had a few instances where the notification has come through as it should, but literally 99% of the time i don't receive any notifications at all.
I've ran through all the steps outlined in their guide (How-to-Troubleshoot-Ring-Notification-Issues-for-Android-Devices - i can't link the URL as i'm a new member here) but none of it has made any difference.
I have checked all permissions, notification settings, disabled them, re-enabled them, cleared cache, cleared data, deleted the app, re-installed, set the "App Launch" options to allow to run in the background - all to no avail.
Got another phone (Samsung S7 Edge) set-up to receive the same notifications from the same doorbell - and that's receiving all of them absolutely fine.
My P20 Pro is running EMUI 8.1.0 and Android version 8.1.0.
I've raised a support ticket with Ring.com, but thought i'd also post here - as it seems likely this may be a P20-specific issue..
Click to expand...
Click to collapse
Have you disabled the 'Manage automatically' battery option?

Thanks guys.
It looks like it was the App Launch settings. I resolved the issue by performing the following steps;
1) Deleted ring.com app cache
2) Deleted ring.com data
3) Uninstalled ring.com app
4) Re-installed ring.com app
5) Amended the following App Launch battery settings; Settings > Apps & notifications > Apps > Ring > Battery > App Launch > Switched off Manage Automatically and enabled all 3 manual options; Auto-launch, Secondary launch and Run in background

i had the same problem and this worked

I talk to ring support and the are telling me that the app its not fully compatible with android 9.0
I recibe notifications if the app its open. But if the app its fully closed I don't recibe any notifications.
I already try the above solution but no luck.
I have the mate 2o X.
Any one have a work around?

Yes, I tried to the above fix too but it's still doing the same for me. If I open the app up it works for about 2 hours and then just stops working. I've even tried LOCKING the app window so it can't be closed and that won't work either. I had a OnePlus 5T previously and it worked perfectly on that, then i got this phone and it stopped working. My wife's app on her OnePlus 3T works fine. I'm getting really annoyed with it now as it's bloody pointless me having it.

I have a Mate 8, ring app notification would stop coming through not long after setting up the app but nest doorbell app works perfectly, same battery management setting on both apps.

Once battery management has been set, go to apps, apps, click 3 dots top right, special access, battery optimisation, where you see "not allowed" top left, set to "all apps" , now set the apps needed to "not allowed".
tested on huawei mate 20x emui 9.1

Huawei P10 killing apps that use the GPS (ignoring any settings)

Since a few weeks ago I noticed that my Huawei P10 is aggressively killing any apps that use the GPS after locking the screen.
My EMUI & Android versions are both 8.0.0.
The apps I tried:
- OsmAnd - which I use to trace my walks and improve OSM with the data
- Komoot - which is an app to track your hikes and add photos, etc
- Graticule - which lets you share your location in realtime
What I tried:
1. Bringing up the task manager, locking the lock above the app.
2. Settings -> Battery -> Launch
* 'Manage all automatically' unchecked
* <App Name> unchecked then check all options on 'Manage manually' screen (Auto-launch, Secondary launch and Run in background)
3. Settings -> Apps & notifications -> Apps -> Settings (cog at the bottom of the screen) -> Special access -> Ignore battery optimisation
* Added the apps to the 'Allowed' list
Regardless of the three things above after locking the screen in 5 to 10 minutes the app is killed. I think this is a bug in Huawei's implementation but their support is impossible to contact. I tried repeatedly and received no answer.
This is very frustrating because it used to work until a short time ago. I'm thinking about a factory reset and if that doesn't solve the issue I will be selling the phone because unfortunately this is a deal breaker for me.
Anyone experiencing the same problems? Any solutions? Suggestions?

Also tried formatting the cache partition, didn't help. If I'll have time during the weekend I'll do a factory reset.

I had the same problem with Strava, on an older version.

adb shell pm disable-user com.huawei.powergenie
If you want it back: adb shell pm enable com.huawei.powergenie
Powergenie is to limit battery usage, and it's too aggressive to kill app services.

Thank you for the response.
I did a hard reset and deactivated powergenie as instructed above and the problem still persists.
I can't describe how disappointed I am. I will be putting up the phone for sale.
What I don't understand is: am I the only one having the problem? I don't see other people complaining or they complained about older versions whereas for me it was the other way around. It worked fine until a few months ago and now it doesn't.

I am having this problem with Honor 7x and Runtastic Pro

Battery--settings icon--keep mobile data on?
---------- Post added at 02:54 PM ---------- Previous post was at 02:39 PM ----------
Phone manager--settings--turn off smart tune-up?

Did someone already solve this problem.
Hi,
I have the same gps recording problems om my Huawei P10Plus. On 8.0.0 android.
Did someone already found a solution. Huawei support can't offer smart ideas.

Pieterdv said:
Hi,
I have the same gps recording problems om my Huawei P10Plus. On 8.0.0 android.
Did someone already found a solution. Huawei support can't offer smart ideas.
Click to expand...
Click to collapse
Hey, had this problem with running app runtastic, so when device promted, I switched in app settings to manual and allowed background running.
After that app was running fine.

I have the same problem with latest release.
Afaik there is no way to prevent huawei from doing this by simply factory reseting. It is not depending on a temporaly bug obviously it is a feature.
I think this was the same problem while VLC blacklisted Huawei devices in the google play store from compatible devices.
Some months ago they said they will make a deal with Huawei... No news about this until today.
And komoot has a topic in their development forum about but still open since many months.
http://support.komoot.de/forums/164264-ideen/suggestions/14366967Sobald es
And GPS apps are not the only ones. I've tried some apps to play local music from the phone on google chromecast. Mostly they stop playing after one music track. I think this is also regarding to the huawei problem with safing energy to aggressively.
Last but not least there are apps that don't have any problems with it. For example Google Maps, Huawei Apps, Whatsapp any much more. So there seem to be a whitelist to the powerengine.

strange.. i have no issue with strava, endomondo, google maps, soundcloud, spotify, google music ...thats the one i tested.
I use endomondo, google maps, soundlcoud and spotify almost everyday without any issues.
Maybe its just that i use the whitelisted apps.
I am on stock B379 C432 firmware.

Solution
We had the same issue in our app. The solution in our app was to change the setting in Settings
Settings->Apps & notifications->Apps-><your app>->Battery
Set App launch to 'Manage manually'
Auto-launch - activated
Secondary launch - activated
Run in background - activated

kitsched said:
Since a few weeks ago I noticed that my Huawei P10 is aggressively killing any apps that use the GPS after locking the screen.
My EMUI & Android versions are both 8.0.0.
The apps I tried:
- OsmAnd - which I use to trace my walks and improve OSM with the data
- Komoot - which is an app to track your hikes and add photos, etc
- Graticule - which lets you share your location in realtime
What I tried:
1. Bringing up the task manager, locking the lock above the app.
2. Settings -> Battery -> Launch
* 'Manage all automatically' unchecked
* <App Name> unchecked then check all options on 'Manage manually' screen (Auto-launch, Secondary launch and Run in background)
3. Settings -> Apps & notifications -> Apps -> Settings (cog at the bottom of the screen) -> Special access -> Ignore battery optimisation
* Added the apps to the 'Allowed' list
Regardless of the three things above after locking the screen in 5 to 10 minutes the app is killed. I think this is a bug in Huawei's implementation but their support is impossible to contact. I tried repeatedly and received no answer.
This is very frustrating because it used to work until a short time ago. I'm thinking about a factory reset and if that doesn't solve the issue I will be selling the phone because unfortunately this is a deal breaker for me.
Anyone experiencing the same problems? Any solutions? Suggestions?
Click to expand...
Click to collapse
Goto Phone Manager touch power saving->Optimize.Phone Manager will rapidly identify apps or features that are rapidly drainning the battery.Touch the Optimize button net to each or feartures to disable it and start saving power.You can touch Recover to re-enable the app or feature.When you remove an app from the protected apps list,your phone will close the app automatically when you turn off the screen to save batterry.

Has this been fixed?

This was always the big issue with my P10 in that Apps that I wanted to always run kept being killed until I found this article https://dontkillmyapp.com/huawei?app=Tasker which refered to https://forum.xda-developers.com/mate-20-pro/themes/remove-powergenie-to-allow-background-t3890409
after removing powergenie with adb shell pm uninstall --user 0 com.huawei.powergenie I have had no more issues with applications being killed.

Can these issues be fixed on China P30 Pro VOG-AL00

I got a p30 pro as a gift in China and coming from a Pixel 2XL, this software is incredibly frustrating.
My 3 main annoyances are:
1. Google Pay doesn't seem to work. Everytime I try to setup my card, an error message says "Can't complete setup for contactless payment. To resolve this, you'll need to contact...." This is so annoying, why bother allowing the app to be installed in the first place? In Settings, you can even choose Google Pay as a default payment app.
2. Notifications do not persist on lockscreen. E.g. when using Spotify, the playback controls show up initially on lockscreen, but disappears shortly after. Once a new song starts playing, the controls show up again. Same goes for all kinds of notifications like email, messages, etc. They do show up after unlocking the phone, but even if I don't dismiss them, I can't see them on the lockscreen. I've turned on the Show on lockscreen option in all the affected apps, but no dice. I disabled face unlock and that doesn't help neither
3. Google assistant. In settings, the Access with Voice Match toggle is greyed out, so there's no way to trigger assistant unless by opening the Google or Google assistant app.
Searching these forums has been pointless, no one seems to know how to fix these issues. Now Huawei doesn't even allow unlock bootloader and root anymore....
Has anyone found any workaround?
Thanks and have an awesome weekend

App only mode seems to be missing?

I just got a google chromecast with android tv and under settings - Accounts & sign in - (account)- I have no app only mode settings, these are the options listed
Settings Lock
Your Services
Autoplay trialers
Payment and purchases
Google Assisatant
Remove
does anyone have any idea how I get the Apps Only mode to show up or if something in my account is disabling it?
right now I am using wolf launcher in the meantime but I really want to swtich to app only mode so I can get rid of recommendations

I too am experiencing this issue. Have no problem with the first one I set up two weeks ago. This time, first of two more I received, "Apps Only Mode" (one of the few,, however significant reasons, I'm jumping Roku) is missing. I can offer no solution; normal troubleshooting (my third degree is in computer science, CCNA, and I've got major experience/expertise) gives no joy. I'll do the third tomorrow and hope for the best.

Question Fully disable assistant?

I just got my Pixel 5a yesterday and immediately am annoyed by the Google stuff. I installed the Nova launcher but still get thrown back to the Pixel launcher or tossed into various assistant screens all over the place. Is there any way to truly turn this stuff off via normal settings? I don't really want to root or get custom firmware, but I despise these forced integrations between everything.
I don't want anything launching of its own volition or because I accidentally touch or look at the phone. I just want the apps to launch when I click them, the 3-button navigation to let me switch between tasks, and a simple homescreen to hold widgets and shortcuts I choose. The first reason I don't want the Pixel launcher is because it doesn't' let me remove the stupid search bar, but I also don't want any of the other hidden and implicit triggers that tie into the assistant.
I also find it annoying that the home button opens some search if I touch it while already on the home screen. Is this coming from the assistant too? I didn't yet find any settings in Nova to adjust the buttons.

I'm with you here. Installed Nova for the exact same reason as you. I do this next thing on all my Android phones: GO to settings > Apps & notifications > see all apps > Google = DISABLE... o some phones it can be uninstalled!
Personally I also disable "Google Play Services for AR" but that is personal choice. I also disable a number of other apps that I know I do not want/use.
I suppose I could use ADB to try and uninstall them, but once they're disabled that is usually good enough. The first one though, Google being disabled, "should" remedy all your issues. I too use the three button navigation and hate ALL assistants!

There's a program on here called 'adpappcontrol' that's great for removing anything you want via ADB.
It's basically just a gui for the command line program. It's worked great for me on at least three phones.
[TOOL] ADB AppControl 1.8.0 🚀 Ultimate App Manager & Debloat Tool + Tweaks
ADB AppControl 🚀 Root is not required. Works with any Android device. Can do almost everything you dreamed about with applications. ADB AppControl - the desktop program, that will allow you to easily manage applications on your android device...
forum.xda-developers.com
Highly recommend. Make sure you tip the dev, since he does it in his spare time.

jaseman said:
I'm with you here. Installed Nova for the exact same reason as you. I do this next thing on all my Android phones: GO to settings > Apps & notifications > see all apps > Google = DISABLE... o some phones it can be uninstalled!
Click to expand...
Click to collapse
I could have sworn I already did that, but just checked and it is enabled. Has yours stayed off? Would the automatic Google Play app updates cause this to be reenabled?

I also now found the Nova setting Gestures -> Home Button that was causing this other search to appear if I press the home button when already on the home screen. Setting it to None with the checkbox still set for Only on main home page seems to give me what I want there...

lightuser said:
I could have sworn I already did that, but just checked and it is enabled. Has yours stayed off? Would the automatic Google Play app updates cause this to be reenabled?
Click to expand...
Click to collapse
Mine has stayed disabled. I can't speak to whether auto updates may have reenabled it. I always turn auto updates off. I like to see what is being updated on my phone.

jaseman said:
Mine has stayed disabled. I can't speak to whether auto updates may have reenabled it. I always turn auto updates off. I like to see what is being updated on my phone.
Click to expand...
Click to collapse
they wont turn it back on but i have found in the past that sometimes with a os update they will re-enable.