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S5 warranty and knox 0x1 info.

Hi I just want to a inform you that today I just picked up my galaxy s5 from warranty for front camera problems and I was knox 0x1 and they replaced it with new imei and all.i was on xtrestolite with costume recovery but before I return it I flashed stock firmware.
so after all the procedure is done I asked to talk to the technician who saw my phone and asked him about the knox 0x1 warranty and told me that the 0x1 is like a safety for Samsung when they think that you have damaged it, they use the 0x1 to void the warranty, ex overclock or fried Wi Fi chip.
But if the damage on the phone is obvious that is not done by the user they ignore the knox 0x1 and they accept the warranty.
I didn't ask much because the fat manager was on his way and I could see the technician wasn't very comfortable seeing the manager aproaching so I said thank you and bye.
So that was a relief for me I was afraid they will refuse my warranty because of knox 0x1, and there I was playing it cool on the first 3 months about not caring about warranty

thunderc8 said:
Hi I just want to a inform you that today I just picked up my galaxy s5 from warranty for front camera problems and I was knox 0x1 and they replaced it with new imei and all.i was on xtrestolite with costume recovery but before I return it I flashed stock firmware.
so after all the procedure is done I asked to talk to the technician who saw my phone and asked him about the knox 0x1 warranty and told me that the 0x1 is like a safety for Samsung when they think that you have damaged it, they use the 0x1 to void the warranty, ex overlook or fried Wi Fi chip.
But if the damage on the phone is obvious that is not done by the user they ignore the knox 0x1 and they accept the warranty.
I didn't ask much because the fat manager was on his way and I could see the technician wasn't very comfortable seeing the manager aproaching so I said thank you and bye.
So that was a relief for me I was afraid they will refuse my warranty because of knox 0x1, and there I was playing it cool on the first 3 months about not caring about warranty
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Excellent result - question, what country are you in??

MadMic said:
Excellent result - question, what country are you in??
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now that is an excellent question

Yeah. In my country (Bangladesh), my galaxy s5 also repaired from Samsung customer care with knox triggered 0×1 times..

I am from Greece.
But I don't believe the instructions they have are for Greece service center only, I guess that explains why some had warranty success with knox triggered.

In the entire european union, samsung Will honour the warranty, no matters about KNOX being tripped or not.
Is An enforced E.U. directive.
Enviado desde mi SM-G900F

worf_1977 said:
In the entire european union, samsung Will honour the warranty, no matters about KNOX being tripped or not.
Is An enforced E.U. directive.
Enviado desde mi SM-G900F
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Confirmed.
Some repair centers try to be funny. But as soon as you ask them to write down responsible person name and reason for repair refusal the KNOX thing is out of the window and device gets serviced.

Went to some Samsung courses and spoke with the guys there, one was from the mobile division and I asked him about Knox and he said that it's a gray area... He asked me what company imports it as it may have their own repair centers and I said that it was Samsung and he said: depends how curios and how much knowledge the guy who repairs it has...

Hi, I'm from Greece, bought the s5 from Vodafone Germany, from the very start i had some issues, like the power button, no matter how I was pressing it, it refused to pop up the menu of restart, close and whenever I could achieve to get it, the phone was locked and the menu did disappear and there I was again at the start, trying to restart the phone. But most annoying is that recently I got a serious screen problem that caused a non fuction phone and making it dead unable to use it. I had to remove several times battery, wait some hours until it could recover by itself, but only until next time within the day or the next day. I called Samsung Greece explained them its a absolutely hardware problem no matter that the Knox was triggered by me. I send it to them to check it and see if it is possible to fix it. But as you can imagine they refused my warranty because of the Knox. Its totally insane!!

jojo30 said:
Hi, I'm from Greece, bought the s5 from Vodafone Germany, from the very start i had some issues, like the power button, no matter how I was pressing it, it refused to pop up the menu of restart, close and whenever I could achieve to get it, the phone was locked and the menu did disappear and there I was again at the start, trying to restart the phone. But most annoying is that recently I got a serious screen problem that caused a non fuction phone and making it dead unable to use it. I had to remove several times battery, wait some hours until it could recover by itself, but only until next time within the day or the next day. I called Samsung Greece explained them its a absolutely hardware problem no matter that the Knox was triggered by me. I send it to them to check it and see if it is possible to fix it. But as you can imagine they refused my warranty because of the Knox. Its totally insane!!
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I'd look further into that mate, EU law means that they can not refuse it because of knox being tripped. They would have to make a case that knox tripping damaged the phone.

sarbe said:
I'd look further into that mate, EU law means that they can not refuse it because of knox being tripped. They would have to make a case that knox tripping damaged the phone.
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Is there any written law I can use that states it? Thanks in advance

jojo30 said:
Is there any written law I can use that states it? Thanks in advance
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[INFO][EU] Rooting and Flashing don't void the warranty
Does rooting your device (e.g. an Android phone) and replacing its operating system with something else void your statutory warranty, if you are a consumer?

I got my phone back, fixed by Samsung with no cost, they changed the power button which was not at all functionable and as long for the screen problem I had , they told me that it had been moved inside and all they did was to screw it properly once again. Any way they could have state anything and could asked any price for their service. I'm glad all went good although know 0x2

I sended my s5 on monday 9th and got it back today with new screen. I had knox 0x1 replaced on warranty and they also did software update. So knox 0x1 doesn't void warranty in Belgium.

Good to know all this, since I just 0x1'd my S5 the other day

I had problems of unresponsive black screen.. I took it to my carrier here in Mexico ( Iusacell ) My Knox was 0X1....they sent it to Samsung and after long wait of two weeks they gave me the phone back, they restored the software and cleaned the screen just to make sure that was not the problem. I knew it was not going to work but I wanted to give it a try. After 5 days of problems approximately around 10 to 20 times a day I went back to the store with the same issue and they gave me a brand new phone which has the mobo 1.100... I been using it for approximately 5 days and I have not had any problems so far.
Sent from my SM-G900H

At least in South America if u r KNOX 0X1 u can't do more than resign and start forgetting about the warranty haha
but there's always an alternative technician if the cellphone its not fully damaged :good:

Welp my warranty is cancelled, just got a call from them after I sent the phone for a earpiece malfunction... And they charged me 250$ as they said they need to replace the motherboard...

gigeaky said:
Welp my warranty is cancelled, just got a call from them after I sent the phone for a earpiece malfunction... And they charged me 250$ as they said they need to replace the motherboard...
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it must be mechanical damage

No it said that the technical team observed that there was an "unauthorized" software modification and I need to pay the motherboard and the kit replacement... I guess they wanted to replace the motherboard so it could set Knox back to oxo as I never dropped the phone or anything else. I took pretty good care of it.

Samsung Repair Returned my phone unfixed.

I knew that I was taking a risk by rooting the phone but I didn't know the micro-usb port was going to crap out on me so soon. Bought the phone this March and now I can't charge it. I flashed a stock rom before sending it for repair but obvoiusly the saw the tripped knox counter. Do you guys have any suggestions? Know of any online repair stores? or should I just simply buy the anker batteries and charge them on the adapter?
Many thanks.

Dude it costs like 75.00 at a repair shop to change it and they should have a warranty on the work

moxiot said:
I knew that I was taking a risk by rooting the phone but I didn't know the micro-usb port was going to crap out on me so soon. Bought the phone this March and now I can't charge it. I flashed a stock rom before sending it for repair but obvoiusly the saw the tripped knox counter. Do you guys have any suggestions? Know of any online repair stores? or should I just simply buy the anker batteries and charge them on the adapter?
Many thanks.
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Hum - this is the FIRST time I have heard of a company refusing to repair a phone just due to Knox being tripped.
Specifically what did they tell you?
Where did you send it? (Samsung where or to your Cell Provider - if so what cell company do you use?

I contacted samsung and they provided me with a ups label. shipped it out to a repair center in texas. i got a note with the phone saying it was "not serviceable" and when i contacted customer service they told.me itbwas because it was rooted.

The USB port on mine died too. I found some local centers that said the rate would be around $75.
I ended up going with Samsung, as my device was still in warranty (and not rooted). In retrospect, I wish I had gone with the local group. I was without the phone for almost a month. Sent it in the first time, and they screwed up....replaced the display instead of fixing the charging issue. That was a surprise when I got it back. The return box even included the original disembodied display assembly! Ended up having to send it back again to get it all resolved.
Good luck sorting it out!

thanks. i also found some repair store locally. we'll be taking it in soon

Where are you located?

NYC

moxiot said:
NYC
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I remember reading something on a note 3 forum where it stated that if they deny your repair because of root they have to prove root caused the malfunction. I think it's safe to say that root didn't cause a bad charging port

moxiot said:
I knew that I was taking a risk by rooting the phone but I didn't know the micro-usb port was going to crap out on me so soon. Bought the phone this March and now I can't charge it. I flashed a stock rom before sending it for repair but obvoiusly the saw the tripped knox counter. Do you guys have any suggestions? Know of any online repair stores? or should I just simply buy the anker batteries and charge them on the adapter?
Many thanks.
Click to expand...
Click to collapse
Buy the wireless charging back for the phone and a charging matt. You dont need to use usb to charge the phone.
Sent from my SM-N910T using XDA Free mobile app

Dvanzutphenkann said:
I remember reading something on a note 3 forum where it stated that if they deny your repair because of root they have to prove root caused the malfunction. I think it's safe to say that root didn't cause a bad charging port
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no, of course it didn't. especially when it's a widespread issue. do you, by any chance, remember the forum where you read that? was it here or elsewhere? thanks

Dvanzutphenkann said:
I remember reading something on a note 3 forum where it stated that if they deny your repair because of root they have to prove root caused the malfunction. I think it's safe to say that root didn't cause a bad charging port
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My recollection of that discussion was that those rules pertained to the EU, where consumer protection laws are different than in the US.

moxiot said:
NYC
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Not sure if you want to make the trip.. I'm in Reading, PA and could do the repair for cost of parts (For note 3, it's about $12) and I have a couple lying around)... You're about 2.5 hours from here... not sure if it's cost effective, but an option if you want.
---OH, take that back just realized I'm in the Note 4 section, not Note 3 ... thats a bit more work...

RBThompsonV said:
Not sure if you want to make the trip.. I'm in Reading, PA and could do the repair for cost of parts (For note 3, it's about $12) and I have a couple lying around)... You're about 2.5 hours from here... not sure if it's cost effective, but an option if you want.
---OH, take that back just realized I'm in the Note 4 section, not Note 3 ... thats a bit more work...
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thanks for the offer. I have a note 3 too with a shattered lcd. last time i check i saw that repairs went north of $200. i am hoping the price of lcds go down in the future so i can fix it and ebay the darn thing.

BRANDENDEUCE said:
Dude it costs like 75.00 at a repair shop to change it and they should have a warranty on the work
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You called it. I just paid $70 and they gave me a 6 month warranty. I guess it's a standard price

moxiot said:
I contacted samsung and they provided me with a ups label. shipped it out to a repair center in texas. i got a note with the phone saying it was "not serviceable" and when i contacted customer service they told.me itbwas because it was rooted.
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Thanks for the feedback, this is the first time I have heard of one that was refused for warranty work JUST due to knox tripped.
I guess need to re-think rooting until when (&if) a root w/o tripping knox hits

WARRANTY (Knox tripped)

Hello XDA,
After 6months with this tablet I have found that the processor in my model smt700 can't handle frequencies over 1.6ghz .
When first purchased with stock kitkat the screen flickered a few times then with the OTA lollipop the screen flickered even more so.
After rooting with king root it was then that I could set and test the frequencies and voltage and my conclusion after intensive testing was that my tablet could only be stable running at 1.6 ghz... thumb down !!
At first I didn't trip knox and just flashed tw based Rome with flashfire and after still having screen flickering issues with unexpected reboots I flashed twrp and CYANOGENmod 12 with the same cpublisher overloading at over 1.7ghz...
I have now called samsung who provided me with a prepaid shipping label (Ups) and was told to in luce the original charger and take of screen protector and any case.. as well I have to put o the outside of the box a service number for my service request...
I hope that Samsung won't be so evil with my product and refuse to provide service since my knox is at 0x2 ! !
At worst maybe the refashioned the device to new and at best a WORKING replacement but at worst a complete refusal of service to my device would put a nail in the coffin as for me ever purchasing another SAMSUNG device tablet,computer or T.V.
Samsung told me the expected turn around for the servicing should be around 14days.. I will post the result once my smt700 has returned...
Thanks XDA you have always been more helpful than any of the OEM's...
P.S. has any member here returned there knox tripped tablet for service or replacement with Samsung ??

Isn't the issue when you trip KNOX that repairs which would be covered for free under warranty now going to cost you despite being only 6 months into ownership? I suspect they will just ask for a credit card number before executing your requested repairs. If you refuse they may even charge you for shipping the unit back without any changes.
Sent from my SM-T800 using XDA Premium HD app

Make sure you put it back to complete stock before sending it in.
You never know.
Also not sure how your knox counter has got to 0x2. Mine always stays at 1 no matter how many times I've flashed it.

I have sent in multiple devices with Knox tripped....never an issue. People make such a big deal over nothing. I have NEVER heard of warranty issue due to Knox tripped.

Thank you very much for the reply suzook.
With your response it made my waiting much more hopefull...
I will report back with Samsungs actions regarding my device...
-Ahmed-

suzook said:
I have sent in multiple devices with Knox tripped....never an issue. People make such a big deal over nothing. I have NEVER heard of warranty issue due to Knox tripped.
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ashyx said:
Make sure you put it back to complete stock before sending it in.
You never know.
Also not sure how your knox counter has got to 0x2. Mine always stays at 1 no matter how many times I've flashed it.
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My Knox
Knox warrant void : 1 (0x0208)
Does anyone know specifically what the x0208 mean ??
Thanks Xda and members :good:
-Ahmed-

geminiahmed said:
My Knox
Knox warrant void : 1 (0x0208)
Does anyone know specifically what the x0208 mean ??
Thanks Xda and members :good:
-Ahmed-
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It's the flash counter, have you flashed 208 times?

No I haven't flashed 208 times.
3 tw roms, 2 kernels, cyanoGenmod, and flash twrp once...

geminiahmed said:
No I haven't flashed 208 times.
3 tw roms, 2 kernels, cyanoGenmod, and flash twrp once...
Click to expand...
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It only seems to do this when non stock roms are flashed.
Maybe it's just a hex code.

ashyx said:
It's the flash counter, have you flashed 208 times?
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ashyx said:
It only seems to do this when non stock roms are flashed.
Maybe it's just a hex code.
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many thanks ashyx !!
Any thoughts on what Samsung is going to do with my Knox tripped smt700 ??
:good: :good: :good:

they just denied my warranty claim because my knox was 0x1

djh77 said:
they just denied my warranty claim because my knox was 0x1
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Just wondering what was the original reason you had to make a claim ?

geminiahmed said:
Just wondering what was the original reason you had to make a claim ?
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Mic stopped working
restored it to the factory firmware, but didn't do anything about the knox value, they called me 1 hour after i dropped it off and said it was rooted and they couldn't cover the motherboard replacement underwarranty
i said "thanks" and picked it up

djh77 said:
Mic stopped working
restored it to the factory firmware, but didn't do anything about the knox value, they called me 1 hour after i dropped it off and said it was rooted and they couldn't cover the motherboard replacement underwarranty
i said "thanks" and picked it up
Click to expand...
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You just have to be lucky, some Samsung service center takes modification and rooting very seriously, other will just ignore it.

[UPDATE]
SAMUNG returned my device with documentation about what they did. The turn around from me shipping and my tablet retuning to me was a week..
Samsung states that they soldered a part on the device and i must say "The tablet is like new"
i am very happy so far...
as far a knox it is still tripped at the same state i left it at oxo208...
great job samsung. they fixed my knox tripped device...
"i wish i would have sent it in a while ago".
thanks...
-Ahmed"

djh77 said:
Mic stopped working
restored it to the factory firmware, but didn't do anything about the knox value, they called me 1 hour after i dropped it off and said it was rooted and they couldn't cover the motherboard replacement underwarranty
i said "thanks" and picked it up
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Which service center location was this?
Sent from my SM-T810 using Tapatalk

Reset knox counter N920C

Hello guys,
I have bought a N920C couple of weeks ago, and it went crazy, I've tried all ways to fix it with no luck, it keeps restarting and messing up.
Does anybody have a way to reset the knox counter as my warranty was void in the process of fixing and I want to send it back to the warranty.
I will be thankful.
Best of luck.

There is no method to reset the knox counter so far.

That's right but sometimes Samsung don't complain and honour the warranty and sometimes they don't honour the warranty. Sorry
Sent from my iPhone using Tapatalk

This is why these phones cost $700 and Samsung is preventing hacking/modding.

knox counter is HARDWARE and software based efuse..if it trips you cannot revert is back..

.how to reset knox n920c

Not possible currently

Best thing you can do is install a custom rom and a new kernel. Phone will turn it's God mode on that way

Why didn't you just send it back right after it went crazy... if it's just a week or so you can even get a brand new one as replacement. Fiddling with the phone when it's still under warranty is one of the biggest no-nos.

theres a knox reset on play store.
Its kinda fishy though . Its from one of the forum users here on xda , seems to work for some models . Theres a huge post on it in the S7 forum i think ? also a post of it in the note 5 but it was rather small , most people dont believe it would work.
I wouldnt trust it tbh.

Sending it back to Samsung is a waste of time, even when in warranty. It's more than just the knox counter, it's also the flash counter. If you flash a Samsung stock bootloader and rom, they will not fix it without a fight. We've had nothing but bad experiences with their ****ty support.

You can't reset KNOX but what I suggest is flashing latest official stock firmware via Odin. It can fix your issue. Even if it can't, it will say "Samsung Official" on the bootloader screen (download mode) and I recommend sending to warranty in the official state. Warranty experience changes country to country and depends to service provider you sent your device to. They had changed my knox tripped tablet's screen without a fee.
BTW, which country are you in?

Samsung Note 8 Knox tripped and secure folder not working repair cost

Just got a quote back from Samsung Australia for fixing Knox flag and secure folder, android pay etc. lost due to root. They mentioned that the motherboard needs to be changed and total cost for repair is $340 AUD. Haven’t check about warranty status as they have to honour hardware warranty for 2 years as per the law here software issues notwithstanding.:good:

NO warranty by tripping KNOX!
jetthapar said:
Just got a quote back from Samsung Australia for fixing Knox flag and secure folder, android pay etc. lost due to root. They mentioned that the motherboard needs to be changed and total cost for repair is $340 AUD. Haven’t check about warranty status as they have to honour hardware warranty for 2 years as per the law here software issues notwithstanding.:good:
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If something is REALLY wrong with your hardware, than it's warranty...
You TRIPPED YOURSELF KNOX, by ROOTING your device -> NO WARRANTY!
So: if you want to use Android Pay, Secure Folder and other things again -> you'll have to pay for it!

Or get a new note 8 Knox is not a software solution alone you destroyed a efuse and that's why the complete motherboard has to be replaced.

cebulank said:
Or get a new note 8 Knox is not a software solution alone you destroyed a efuse and that's why the complete motherboard has to be replaced.
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henklbr said:
If something is REALLY wrong with your hardware, than it's warranty...
You TRIPPED YOURSELF KNOX, by ROOTING your device -> NO WARRANTY!
So: if you want to use Android Pay, Secure Folder and other things again -> you'll have to pay for it!
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Click to collapse
Thank you for your insights everyone. I think I should’ve made it a bit more clearer. I am fully aware of implied warranty terms and how it works. I wanted to share my experience with everyone here as I couldn’t find this kind of info when I was looking for it. Now at least people can read and beware of the costs involved. It’s a pity there’s no back up e-fuse as that would’ve made the repair cheaper.

jetthapar said:
Thank you for your insights everyone. I think I should’ve made it a bit more clearer. I am fully aware of implied warranty terms and how it works. I wanted to share my experience with everyone here as I couldn’t find this kind of info when I was looking for it. Now at least people can read and beware of the costs involved. It’s a pity there’s no back up e-fuse as that would’ve made the repair cheaper.
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I dont think you get the E-Fuse.
Its a piece of hardware is in the phone, soldered to the board.
This Chip / Fuse allows for Code to be hardcoded onto it.
Things like Failsafe checks can be implements, and when one of them is broken, then the fuse will blow, Once the fuse is blown thats it.
The programming can be used to any level, in mobile phones they check the status of the Bootloader or various system checks, once files have been modified the fuse essentially self destructs.
This is also used in consoles, to check for modified bootloaders to avoid jailbreaking the console. When System updates are released, they check the status of the eFuse, if there is a missmatch the update is not completed .

I understand what OP wanted to comunicate, he just wanted to share his experience, there are countries where tripping knox voids ANY type of warranty, be it screen, sound, battery, speakers, mics, wifi, etc, in Mexico, triping knox makes no difference the operators (not samsung) are responsible to fulfill any warranty claim except for things no longer working due to knox tripping as it was the owner who voluntarily did it

winol said:
I understand what OP wanted to comunicate, he just wanted to share his experience, there are countries where tripping knox voids ANY type of warranty, be it screen, sound, battery, speakers, mics, wifi, etc, in Mexico, triping knox makes no difference the operators (not samsung) are responsible to fulfill any warranty claim except for things no longer working due to knox tripping as it was the owner who voluntarily did it
Click to expand...
Click to collapse
Wonder where all the Knox tripped Samsung devices end up?
Sent from my SM-N950U using Tapatalk

So if you trip knox it voids your warranty and disables samsung pay and secure folder? My warrenty is almost up anyway and I am debating flashing the ROM and tripping Knox. Just trying to figure out what actually happens.

If warranty is no longer a concern, you can root, but of course taking into account that secure folder and samsung pay will no longer work, if your model is snapdragon based, the battery will charge only to 80%, and the issue with some apps that refuse to work on rooted devices