Hello guys,
I have bought a N920C couple of weeks ago, and it went crazy, I've tried all ways to fix it with no luck, it keeps restarting and messing up.
Does anybody have a way to reset the knox counter as my warranty was void in the process of fixing and I want to send it back to the warranty.
I will be thankful.
Best of luck.
There is no method to reset the knox counter so far.
That's right but sometimes Samsung don't complain and honour the warranty and sometimes they don't honour the warranty. Sorry
Sent from my iPhone using Tapatalk
This is why these phones cost $700 and Samsung is preventing hacking/modding.
knox counter is HARDWARE and software based efuse..if it trips you cannot revert is back..
.how to reset knox n920c
Not possible currently
Best thing you can do is install a custom rom and a new kernel. Phone will turn it's God mode on that way
Why didn't you just send it back right after it went crazy... if it's just a week or so you can even get a brand new one as replacement. Fiddling with the phone when it's still under warranty is one of the biggest no-nos.
theres a knox reset on play store.
Its kinda fishy though . Its from one of the forum users here on xda , seems to work for some models . Theres a huge post on it in the S7 forum i think ? also a post of it in the note 5 but it was rather small , most people dont believe it would work.
I wouldnt trust it tbh.
Sending it back to Samsung is a waste of time, even when in warranty. It's more than just the knox counter, it's also the flash counter. If you flash a Samsung stock bootloader and rom, they will not fix it without a fight. We've had nothing but bad experiences with their ****ty support.
You can't reset KNOX but what I suggest is flashing latest official stock firmware via Odin. It can fix your issue. Even if it can't, it will say "Samsung Official" on the bootloader screen (download mode) and I recommend sending to warranty in the official state. Warranty experience changes country to country and depends to service provider you sent your device to. They had changed my knox tripped tablet's screen without a fee.
BTW, which country are you in?
Related
Hi I just want to a inform you that today I just picked up my galaxy s5 from warranty for front camera problems and I was knox 0x1 and they replaced it with new imei and all.i was on xtrestolite with costume recovery but before I return it I flashed stock firmware.
so after all the procedure is done I asked to talk to the technician who saw my phone and asked him about the knox 0x1 warranty and told me that the 0x1 is like a safety for Samsung when they think that you have damaged it, they use the 0x1 to void the warranty, ex overclock or fried Wi Fi chip.
But if the damage on the phone is obvious that is not done by the user they ignore the knox 0x1 and they accept the warranty.
I didn't ask much because the fat manager was on his way and I could see the technician wasn't very comfortable seeing the manager aproaching so I said thank you and bye.
So that was a relief for me I was afraid they will refuse my warranty because of knox 0x1, and there I was playing it cool on the first 3 months about not caring about warranty
thunderc8 said:
Hi I just want to a inform you that today I just picked up my galaxy s5 from warranty for front camera problems and I was knox 0x1 and they replaced it with new imei and all.i was on xtrestolite with costume recovery but before I return it I flashed stock firmware.
so after all the procedure is done I asked to talk to the technician who saw my phone and asked him about the knox 0x1 warranty and told me that the 0x1 is like a safety for Samsung when they think that you have damaged it, they use the 0x1 to void the warranty, ex overlook or fried Wi Fi chip.
But if the damage on the phone is obvious that is not done by the user they ignore the knox 0x1 and they accept the warranty.
I didn't ask much because the fat manager was on his way and I could see the technician wasn't very comfortable seeing the manager aproaching so I said thank you and bye.
So that was a relief for me I was afraid they will refuse my warranty because of knox 0x1, and there I was playing it cool on the first 3 months about not caring about warranty
Click to expand...
Click to collapse
Excellent result - question, what country are you in??
MadMic said:
Excellent result - question, what country are you in??
Click to expand...
Click to collapse
now that is an excellent question
Yeah. In my country (Bangladesh), my galaxy s5 also repaired from Samsung customer care with knox triggered 0×1 times..
I am from Greece.
But I don't believe the instructions they have are for Greece service center only, I guess that explains why some had warranty success with knox triggered.
In the entire european union, samsung Will honour the warranty, no matters about KNOX being tripped or not.
Is An enforced E.U. directive.
Enviado desde mi SM-G900F
worf_1977 said:
In the entire european union, samsung Will honour the warranty, no matters about KNOX being tripped or not.
Is An enforced E.U. directive.
Enviado desde mi SM-G900F
Click to expand...
Click to collapse
Confirmed.
Some repair centers try to be funny. But as soon as you ask them to write down responsible person name and reason for repair refusal the KNOX thing is out of the window and device gets serviced.
Went to some Samsung courses and spoke with the guys there, one was from the mobile division and I asked him about Knox and he said that it's a gray area... He asked me what company imports it as it may have their own repair centers and I said that it was Samsung and he said: depends how curios and how much knowledge the guy who repairs it has...
Hi, I'm from Greece, bought the s5 from Vodafone Germany, from the very start i had some issues, like the power button, no matter how I was pressing it, it refused to pop up the menu of restart, close and whenever I could achieve to get it, the phone was locked and the menu did disappear and there I was again at the start, trying to restart the phone. But most annoying is that recently I got a serious screen problem that caused a non fuction phone and making it dead unable to use it. I had to remove several times battery, wait some hours until it could recover by itself, but only until next time within the day or the next day. I called Samsung Greece explained them its a absolutely hardware problem no matter that the Knox was triggered by me. I send it to them to check it and see if it is possible to fix it. But as you can imagine they refused my warranty because of the Knox. Its totally insane!!
jojo30 said:
Hi, I'm from Greece, bought the s5 from Vodafone Germany, from the very start i had some issues, like the power button, no matter how I was pressing it, it refused to pop up the menu of restart, close and whenever I could achieve to get it, the phone was locked and the menu did disappear and there I was again at the start, trying to restart the phone. But most annoying is that recently I got a serious screen problem that caused a non fuction phone and making it dead unable to use it. I had to remove several times battery, wait some hours until it could recover by itself, but only until next time within the day or the next day. I called Samsung Greece explained them its a absolutely hardware problem no matter that the Knox was triggered by me. I send it to them to check it and see if it is possible to fix it. But as you can imagine they refused my warranty because of the Knox. Its totally insane!!
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Click to collapse
I'd look further into that mate, EU law means that they can not refuse it because of knox being tripped. They would have to make a case that knox tripping damaged the phone.
sarbe said:
I'd look further into that mate, EU law means that they can not refuse it because of knox being tripped. They would have to make a case that knox tripping damaged the phone.
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Click to collapse
Is there any written law I can use that states it? Thanks in advance
jojo30 said:
Is there any written law I can use that states it? Thanks in advance
Click to expand...
Click to collapse
[INFO][EU] Rooting and Flashing don't void the warranty
Does rooting your device (e.g. an Android phone) and replacing its operating system with something else void your statutory warranty, if you are a consumer?
I got my phone back, fixed by Samsung with no cost, they changed the power button which was not at all functionable and as long for the screen problem I had , they told me that it had been moved inside and all they did was to screw it properly once again. Any way they could have state anything and could asked any price for their service. I'm glad all went good although know 0x2
I sended my s5 on monday 9th and got it back today with new screen. I had knox 0x1 replaced on warranty and they also did software update. So knox 0x1 doesn't void warranty in Belgium.
Good to know all this, since I just 0x1'd my S5 the other day
I had problems of unresponsive black screen.. I took it to my carrier here in Mexico ( Iusacell ) My Knox was 0X1....they sent it to Samsung and after long wait of two weeks they gave me the phone back, they restored the software and cleaned the screen just to make sure that was not the problem. I knew it was not going to work but I wanted to give it a try. After 5 days of problems approximately around 10 to 20 times a day I went back to the store with the same issue and they gave me a brand new phone which has the mobo 1.100... I been using it for approximately 5 days and I have not had any problems so far.
Sent from my SM-G900H
At least in South America if u r KNOX 0X1 u can't do more than resign and start forgetting about the warranty haha
but there's always an alternative technician if the cellphone its not fully damaged :good:
Welp my warranty is cancelled, just got a call from them after I sent the phone for a earpiece malfunction... And they charged me 250$ as they said they need to replace the motherboard...
gigeaky said:
Welp my warranty is cancelled, just got a call from them after I sent the phone for a earpiece malfunction... And they charged me 250$ as they said they need to replace the motherboard...
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Click to collapse
it must be mechanical damage
No it said that the technical team observed that there was an "unauthorized" software modification and I need to pay the motherboard and the kit replacement... I guess they wanted to replace the motherboard so it could set Knox back to oxo as I never dropped the phone or anything else. I took pretty good care of it.
Got my SM-N910C back from repair center today. KNOX + Custom Firmware counter were 1 !! Now it's back and both counter are 0 !! It's the same phone, IMEI is the same, it's my phone. I don't know how, but the service partners seem to have a tool to reset these counters. By the way, the phone is repaired.
And?
Maybe they changed motherboard?
You need to tell us why the phone was in the repair centre, because it is entirely possible that they changed the motherboard, which is why now the KNOX fuse is intact.
What is your phone problem ?
pappschlumpf said:
Got my SM-N910C back from repair center today. KNOX + Custom Firmware counter were 1 !! Now it's back and both counter are 0 !! It's the same phone, IMEI is the same, it's my phone. I don't know how, but the service partners seem to have a tool to reset these counters. By the way, the phone is repaired.
Click to expand...
Click to collapse
After replacing mother board, official service centre can write your old mother board imei in new officially, this is just for your knowledge.
Knox fuse is probably software fuse. Some carriers dont care if you you bring phone for warranty replacement with Knox tripped. There are also some third party roms in official carrier phone and they have knox 0. For example phones sold in Rent A Center are using T-Mobile phone and those phones they have Rent A Center firmware and knox on. People successfully flashed original Tmobile firmware on them without changing knox counter which makes me believe that Knox is software solution.
Sent from my SM-N910T using XDA Free mobile app
darekz said:
Knox fuse is probably software fuse. Some carriers dont care if you you bring phone for warranty replacement with Knox tripped. There are also some third party roms in official carrier phone and they have knox 0. For example phones sold in Rent A Center are using T-Mobile phone and those phones they have Rent A Center firmware and knox on. People successfully flashed original Tmobile firmware on them without changing knox counter which makes me believe that Knox is software solution.
Sent from my SM-N910T using XDA Free mobile app
Click to expand...
Click to collapse
Flashing official Samsung firmware does not trip Knox, even if the firmware was not intended for your region/carrier.
So your argument is invalid. It has not been definitely determined exactly what the Knox fuse is, but all evidence at the moment suggest it's a hardware fuse.
Please delete Mr_GeGGi is right, they have changed the board. ASV class is 7 now instead of 5. Sorry guys.
Mods. Kill the thread please!
iridaki said:
Flashing official Samsung firmware does not trip Knox, even if the firmware was not intended for your region/carrier.
So your argument is invalid. It has not been definitely determined exactly what the Knox fuse is, but all evidence at the moment suggest it's a hardware fuse.
Click to expand...
Click to collapse
All evidence? There's a thread in the tmo forum with a service employee saying it can be reset.
Writing same IMEI on other board is a crime
If they change board with new, a new one must be with new IMEI.
panki_86 said:
Writing same IMEI on other board is a crime
If they change board with new, a new one must be with new IMEI.
Click to expand...
Click to collapse
Pretty much.
Straight from the guidelines of the GSMA (Official Document TS.06)
Where repairs necessitate the need to replace the components that contain the IMEI a
new IMEI shall be used. No means should be provided to replicate the IMEI in new
hardware or components. Therefore spare parts with IMEI hardware should be allocated
a unique IMEI. When the IMEI have been replaced in this manner the recycling of the
now disused IMEI is not permitted.
Click to expand...
Click to collapse
The IMEI is the same I've on my box and that is printed on the bill.
The ASV class changed from 5 to 7. That's the reason why I think they have replaced the board. They have just written that they have fixed the problems why I have send it back to the dealer. They have send it to official Samsung repair center. Custom and KNOX counter were 0 in download mode view, before I've rooted the phone again . It was returned with KNOX and custom counter being 1! If they have not replaced the board why I have a better cpu now? The reason why I've returned it was that I couldn't make calls and couldn't receive calls in 4g3g2g and 3g2g auto mode. Only 2g worked sometimes. Data connection was wonky, too. Now everything is fine.
jhill110 said:
All evidence? There's a thread in the tmo forum with a service employee saying it can be reset.
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Click to collapse
I know a Samsung employee who claims it cannot be reset.
My point is, when I say "evidence" I mean developers (such as Chainfire) who have been trying to reset the counter ever since it appeared on the S4 and they failed.
iridaki said:
I know a Samsung employee who claims it cannot be reset.
My point is, when I say "evidence" I mean developers (such as Chainfire) who have been trying to reset the counter ever since it appeared on the S4 and they failed.
Click to expand...
Click to collapse
http://forum.xda-developers.com/showthread.php?p=52329946
you never know if it's possible, it was possible on the Note 3 Exynos, doubt for the snapdragon tho...
I've never had Samsung refuse warranty service over a blown Knox counter, it seems that all they care about is the "warranty void" sticker on one of the screws on the back of the phone.
The Knox counter is there for data security for corporations - Samsung's been trumping that up for a while now, courting Blackberry refugees.
Though IMO, they should change the wording in Download Mode to be less scary than "Warranty Void" - I've seen some phones straight from flagship Samsung Stores having blown Knox counters. Likely from corrupted first flashes and fixed in QA.
Addendum:
Samsung service centers almost _never_ replace components on motherboards anymore (they do have access to all parts though). 0603 and SMD components are way, way, way too small to do reliably, and the employees just aren't paid enough for the time it takes.
They just order a new board and reflash the IMEI (a big no-no - a few years back they shipped new stickers with the boards though...)
airwa1kin7 said:
Pretty much.
Straight from the guidelines of the GSMA (Official Document TS.06)
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Click to collapse
My personal experience with note 2, on those days note 2 was facing " Sudden death syndrome "
My note 2 mb came in service centre in front of me while I was seating in authorised service centre, they replaced mb & told me now they are writing my original imei of old mb,since new mb comes blank.
jhill110 said:
All evidence? There's a thread in the tmo forum with a service employee saying it can be reset.
Click to expand...
Click to collapse
What thread?
Sent from my SM-N910T using XDA Premium HD app
I went to the only authorized samsung repair depot in the US. I was told by the tech that they do flash the old IMEI to the new mother board when they replace it. He said because they are authorized by Samsung that they can do this, otherwise, yes, it is illegal.
jdomadia said:
My personal experience with note 2, on those days note 2 was facing " Sudden death syndrome "
My note 2 mb came in service centre in front of me while I was seating in authorised service centre, they replaced mb & told me now they are writing my original imei of old mb,since new mb comes blank.
Click to expand...
Click to collapse
I guess they are just that. Guidelines.
Hello XDA,
After 6months with this tablet I have found that the processor in my model smt700 can't handle frequencies over 1.6ghz .
When first purchased with stock kitkat the screen flickered a few times then with the OTA lollipop the screen flickered even more so.
After rooting with king root it was then that I could set and test the frequencies and voltage and my conclusion after intensive testing was that my tablet could only be stable running at 1.6 ghz... thumb down !!
At first I didn't trip knox and just flashed tw based Rome with flashfire and after still having screen flickering issues with unexpected reboots I flashed twrp and CYANOGENmod 12 with the same cpublisher overloading at over 1.7ghz...
I have now called samsung who provided me with a prepaid shipping label (Ups) and was told to in luce the original charger and take of screen protector and any case.. as well I have to put o the outside of the box a service number for my service request...
I hope that Samsung won't be so evil with my product and refuse to provide service since my knox is at 0x2 ! !
At worst maybe the refashioned the device to new and at best a WORKING replacement but at worst a complete refusal of service to my device would put a nail in the coffin as for me ever purchasing another SAMSUNG device tablet,computer or T.V.
Samsung told me the expected turn around for the servicing should be around 14days.. I will post the result once my smt700 has returned...
Thanks XDA you have always been more helpful than any of the OEM's...
P.S. has any member here returned there knox tripped tablet for service or replacement with Samsung ??
Isn't the issue when you trip KNOX that repairs which would be covered for free under warranty now going to cost you despite being only 6 months into ownership? I suspect they will just ask for a credit card number before executing your requested repairs. If you refuse they may even charge you for shipping the unit back without any changes.
Sent from my SM-T800 using XDA Premium HD app
Make sure you put it back to complete stock before sending it in.
You never know.
Also not sure how your knox counter has got to 0x2. Mine always stays at 1 no matter how many times I've flashed it.
I have sent in multiple devices with Knox tripped....never an issue. People make such a big deal over nothing. I have NEVER heard of warranty issue due to Knox tripped.
Thank you very much for the reply suzook.
With your response it made my waiting much more hopefull...
I will report back with Samsungs actions regarding my device...
-Ahmed-
suzook said:
I have sent in multiple devices with Knox tripped....never an issue. People make such a big deal over nothing. I have NEVER heard of warranty issue due to Knox tripped.
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Click to collapse
ashyx said:
Make sure you put it back to complete stock before sending it in.
You never know.
Also not sure how your knox counter has got to 0x2. Mine always stays at 1 no matter how many times I've flashed it.
Click to expand...
Click to collapse
My Knox
Knox warrant void : 1 (0x0208)
Does anyone know specifically what the x0208 mean ??
Thanks Xda and members :good:
-Ahmed-
geminiahmed said:
My Knox
Knox warrant void : 1 (0x0208)
Does anyone know specifically what the x0208 mean ??
Thanks Xda and members :good:
-Ahmed-
Click to expand...
Click to collapse
It's the flash counter, have you flashed 208 times?
No I haven't flashed 208 times.
3 tw roms, 2 kernels, cyanoGenmod, and flash twrp once...
geminiahmed said:
No I haven't flashed 208 times.
3 tw roms, 2 kernels, cyanoGenmod, and flash twrp once...
Click to expand...
Click to collapse
It only seems to do this when non stock roms are flashed.
Maybe it's just a hex code.
ashyx said:
It's the flash counter, have you flashed 208 times?
Click to expand...
Click to collapse
ashyx said:
It only seems to do this when non stock roms are flashed.
Maybe it's just a hex code.
Click to expand...
Click to collapse
many thanks ashyx !!
Any thoughts on what Samsung is going to do with my Knox tripped smt700 ??
:good: :good: :good:
they just denied my warranty claim because my knox was 0x1
djh77 said:
they just denied my warranty claim because my knox was 0x1
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Click to collapse
Just wondering what was the original reason you had to make a claim ?
geminiahmed said:
Just wondering what was the original reason you had to make a claim ?
Click to expand...
Click to collapse
Mic stopped working
restored it to the factory firmware, but didn't do anything about the knox value, they called me 1 hour after i dropped it off and said it was rooted and they couldn't cover the motherboard replacement underwarranty
i said "thanks" and picked it up
djh77 said:
Mic stopped working
restored it to the factory firmware, but didn't do anything about the knox value, they called me 1 hour after i dropped it off and said it was rooted and they couldn't cover the motherboard replacement underwarranty
i said "thanks" and picked it up
Click to expand...
Click to collapse
You just have to be lucky, some Samsung service center takes modification and rooting very seriously, other will just ignore it.
[UPDATE]
SAMUNG returned my device with documentation about what they did. The turn around from me shipping and my tablet retuning to me was a week..
Samsung states that they soldered a part on the device and i must say "The tablet is like new"
i am very happy so far...
as far a knox it is still tripped at the same state i left it at oxo208...
great job samsung. they fixed my knox tripped device...
"i wish i would have sent it in a while ago".
thanks...
-Ahmed"
djh77 said:
Mic stopped working
restored it to the factory firmware, but didn't do anything about the knox value, they called me 1 hour after i dropped it off and said it was rooted and they couldn't cover the motherboard replacement underwarranty
i said "thanks" and picked it up
Click to expand...
Click to collapse
Which service center location was this?
Sent from my SM-T810 using Tapatalk
Hi
I preordered a Note 8 and I'm currently waiting for it.
I was planning to trade in my Note5 which was rooted until a couple hours ago (I already restored it to factory defaults).
I noticed that on the Download mode there is a KNOX warranty void flag that cannot be reset once you root it (from what I have read).
Do you know if Samsung cares about this? Does any of you have some experience with trading in a knox tripped device?
I didn't see anything on the program terms and conditions, but I want to make sure I won't send my Note5 and not get any discount on the Note8
dsv591 said:
Hi
I preordered a Note 8 and I'm currently waiting for it.
I was planning to trade in my Note5 which was rooted until a couple hours ago (I already restored it to factory defaults).
I noticed that on the Download mode there is a KNOX warranty void flag that cannot be reset once you root it (from what I have read).
Do you know if Samsung cares about this? Does any of you have some experience with trading in a knox tripped device?
I didn't see anything on the program terms and conditions, but I want to make sure I won't send my Note5 and not get any discount on the Note8
Click to expand...
Click to collapse
They took my rooted s6...they just check for software locks like Google and Samsung for lost or stolen property...
BlueFox721 said:
They took my rooted s6...they just check for software locks like Google and Samsung for lost or stolen property...
Click to expand...
Click to collapse
Same here, I went to store factory reseted the phone from settings and they just checked if they can skip the setup part.
Will Samsung replace my Phone due to deep discharge battery problems even if my warranty is void?
PS I rooted my phone and tripped knox.
Model SM N950F
You say the warranty is void and you rooted, sorry but, how do you think possible that samsung would repair/exchange your device if you clearly say that you do not have a valid warranty?
Btw, there are ways to get your phone alive again, search for them, and remember to NEVER let your batt reach zero charge, keep it above 20%
Don't know the answer to your question as it depends on your Country's laws whether warranty is void from rooting & trippin Knox. I'm in the US with a F model so regardless or root or Knox being tripped, I can't warranty my phone if ever needed through Samsung USA but I'm not concerned.
There's an app for this. Once you get your phone charged & powered back on, install this app & you won't have to worry about it again. I donxt even know if my F has the issue but I'm using this app anyway. https://forum.xda-developers.com/galaxy-note-8/themes/g95-deep-discharge-protection-t3731103
Are you on latest firmware or rom? It was said that this is a software issue & should have been fixed. But I haven't seen any confirmation of this though. If that is true I would have expected it to be fixed with Oreo as this problem was known with Nougat. However it seems like not all models are affected so it's possible that it's not a software issue.
If you have had your device for about 14 days, yes. Samsung will replace it. However if you have had it longer than that, it will be repaired.
Like others have said it depends on what country you are in. If you are in the EU they have to either fix or replace even if it is rooted due to the laws here.
Void warranty by knox so don't even bother
Sent from my Pixel 2 XL using Tapatalk
dieselhazza said:
Void warranty by knox so don't even bother
Sent from my Pixel 2 XL using Tapatalk
Click to expand...
Click to collapse
Depends on the country actually.
mohiminul said:
Will Samsung replace my Phone due to deep discharge battery problems even if my warranty is void?
PS I rooted my phone and tripped knox.
Model SM N950F
Click to expand...
Click to collapse
Well, I think that you should not waste more time, and try to get your device serviced asap
I can confirm In EU If you send it back to Samsung. Even rooted and tripped, they will repair it under warranty. The fact in EU, is that the manufacturer have to proove, that the root is the cause of your malfunctionnement. If they can't or if it's not due to this. They take it under warranty. That's the law here and i'm glad of it !
If it's in warranty they will only fix it, unless you have the problem 3 times like my girlfriend phone then at that point they will replace with a brand new note 8. I was lucky to only have the discharge issue once on my phone, but looking back on the decision to get me and my girl matching note 8s was a bad Christmas gift just for her to be without her phone 3 times smh ?
---------- Post added at 05:13 AM ---------- Previous post was at 05:11 AM ----------
Also when mine had the issue I was rooted in samfail and i was worried af that samsung would deny me but luckily they fixed my phone anyways lol
shadowsami4 said:
I can confirm In EU If you send it back to Samsung. Even rooted and tripped, they will repair it under warranty. The fact in EU, is that the manufacturer have to proove, that the root is the cause of your malfunctionnement. If they can't or if it's not due to this. They take it under warranty. That's the law here and i'm glad of it !
Click to expand...
Click to collapse
Cheers man, I didn't realise this applied in the EU, nice to know