Hi All,
I'm on the latest firmware 7.1.1. It's a brand new phone (Z3+ E6553 - Hong Kong model) I just got after breaking my older one. Basically, nobody can hear me properly during a call unless I bring the mic very close to my mouth.
I tried
1. software repair,
2. factory reset,
3. disabling 'ok google',
4. changing mic sensitivity under sound/accessory setting,
5. Covering up the secondary mic
- no luck.
Surprisingly, the phone records perfectly fine (checked both mics using the service menu). Actually it does better than my XZ premium. I also recorded a clip using the (video) camera app holding it as if I was on a call and it recorded perfectly - both mics work great. It just acts up when I use the actual 'call' app.
So I'm really scratching my head at this moment - how can it be a hardware issue if the service menu/video camera app test results are better than my XZP's. Is there any known fw issues with microphones during calls on some models/fw builds? Really don't want to return it if it's a sw issue. Thanks a lot!
flash a new firmware with flashtool
Related
Short version: Having a problem with I897 using the stock earbuds where I can hear fine but the mic and pause button are not working.
Details: I have two I897's and two stock earbuds (w/ mic and pause button). One I897 is rooted with stock ROM and some AT&T bloatware removed and both earbuds have GOOD audio but NO mic or pause function. The other I897 is pure stock and both earbuds work fine.
On the "faulty" I897, I have restored to factory default (using SGS tools). Prior to reloading the data (via Titanium Backup) the earbuds have the SAME problem.
My gut says the phone doesn't have a hardware problem. I am not sure what software settings would cause this. Perhaps one of the bloatware prog's that I axed controlled that??
Any useful tips, pointers, or advice are GREATLY appreciated.
DaveCT
UPDATE: I did the Odin 1-click with no change. I also upgraded to 2.2 thinking that may restore/repair something. No joy. Maybe it IS a hardware issue.
Perhaps I should utilize that expensive "insurance" plan bought with the phone.
I'd still like to hear from anyone with advice or suggestions.
Thanks,
DaveCT
If indeed it is an issue with the phone itself, call at&t warranty department and get a replacement. No charge unless you want expedited shipping and they will sometimes waive that as well.
Worked with AT&T on the phone and they had me do a "Master reset" (is that the same as the SGS Tools reset?). Same problem. Luckily I had a local warranty location and got a new phone today. No more problems and kept the same headset.
Thanks for input.
DaveCT
Another update:
Not 100% convinced the wired mic and pause button just STOPPED working, I decided to try an experiment.
With my replacement phone, I used paid Titanium Backup to erase bloatware 1 by 1, checking the wired mic and pause button after deleting each app. I had no problem until the default mms / messaging / com.android.messaging app. I had already installed Handcent and considered it better than the default. Upon deleting the default app, the exact same problem occurred: no wired mic or pause button.
Not realizing TB doesn't backup system apps, I couldn't restore the default messaging app. I searched high and low for a copy of the original file and couldn't find it. Finally, after a TB backup, I uninstalled Handcent, reinstalled it and the problem is cured.
That begs the question: If that was my problem all along, why didn't any of the reset / "Master Reset" / Odin resets cure it?
Hopefully anyone with problems like this will benefit from my trial & error.
Regards,
DaveCT
You probably know this, but the stock ear buds don't have a microphone. Not sure if a seemingly inoperable microphone is part of your issue, but your title says "mic" so I thought I'd throw this out there.
mobius911 said:
You probably know this, but the stock ear buds don't have a microphone. Not sure if a seemingly inoperable microphone is part of your issue, but your title says "mic" so I thought I'd throw this out there.
Click to expand...
Click to collapse
I don't have a make or model other than they are "SAMSUNG" branded but mine definitely has a mic. The little box that holds the pause button doubles as the mic. I have used voice recorder app to verify this.
Thanks,
DaveCT
Interesting. The headset that came packaged with my new Captivate is stereo only, with a pause/play toggle.
If these are different (and I'm sure Samsung makes many), that may account for your issues.
One other thought- when you get or make a call with the headset, you hear sound through the headset, but the microphone on the phone itself is broadcasting your voice. Are you positive that in your test your voice went through the microphone on the headset and not the microphone on the phone?
mobius911 said:
Interesting. The headset that came packaged with my new Captivate is stereo only, with a pause/play toggle.
If these are different (and I'm sure Samsung makes many), that may account for your issues.
One other thought- when you get or make a call with the headset, you hear sound through the headset, but the microphone on the phone itself is broadcasting your voice. Are you positive that in your test your voice went through the microphone on the headset and not the microphone on the phone?
Click to expand...
Click to collapse
Yes... mine definitely had a mic as well. Had it in my mouth a few times while recording :x
Hey, I've noticed that my Z1 does not correctly use the main microphone of the device. When using any action requiring the main mic, (such as; making phone calls, google now voice commands, voice recognition and Diagnostics, etc.) it doesn't record or recognise any input at all. When I ran Diagnostics all I heard was a sound of air...
I've noticed though, that when recording video the sound quality is low and that when the main speaker is in use, the microphone works (using loudspeaker during calls).
Clearly a Software issue? Since I've upgraded to 4.4.x (I think).
Any ways to resolve this? (recently had a repair on the whole exterior including speaker grill which included factory reset/software upgrade and the problem still persists.)
i
patsater said:
Hey, I've noticed that my Z1 does not correctly use the main microphone of the device. When using any action requiring the main mic, (such as; making phone calls, google now voice commands, voice recognition and Diagnostics, etc.) it doesn't record or recognise any input at all. When I ran Diagnostics all I heard was a sound of air...
I've noticed though, that when recording video the sound quality is low and that when the main speaker is in use, the microphone works (using loudspeaker during calls).
Clearly a Software issue? Since I've upgraded to 4.4.x (I think).
Any ways to resolve this? (recently had a repair on the whole exterior including speaker grill which included factory reset/software upgrade and the problem still persists.)
Click to expand...
Click to collapse
if problem remains after Repairing by PCC
try to flash another stock rom from another region
after this if problem remains there should be an issue in hardware
maybe water damage or something like this!
:good:
Hello everybody,
i bought an used Z3c. Its in great condition, but the microphone doesnt work. This told me the seller.
Tested it, and when i change to Handfree speaking, the mic works, other hear my - not the best, but it works.
Will ich change to normal speaking or an app like sound recorder, the mic doesnt work.
Firmware is a t-mobile(german) branded phone with stock mashmallow, build 23.5.A.1.291 .
I switched of noise reduction, didnt help.
At the start i thought, "Ok mic defect, phone was cheap, buy new mic and change it." Now -mic do handsfree working-, im not sure if this will be the right way.
Any options to try before i change the hardware? Another stock firmware without branding? Other software?
Greetings Kullino
Correct me if I am wrong. But I recall that normal mode and hands free mode use two different mics. At least they do on my friend's his oneplus. So probably your mic for normal mode is busted
Sent from my D5803 using Tapatalk
Hello,
I got myself a Huawei P20 Pro and am fairly satisfied with it atm. But there is one issue I have now and that is that apps like Line, Teamspeak 3 and even the phone app is using the wrong microphone when using a Bluetooth headset or even an USB C -> 3,5 mm headset.
One thing that I do remember now that I am writing this, is that I have Boldbeast Recorder installed, which is a call recording app. But I never had these issues with my Samsung S7 Edge.
Anyone else having similar issues?
Update;
I made a call earlier today and had these issues, but using the handset itself. But after a while even calling seems to not be working.
I did a quick reboot and now, huzzaa, everything works again...
I have Huawei P20 Pro and I use Boldbeast call recorder. It works fine with the handset as well as work Bluetooth
Same problems and more....
Alle090 said:
Hello,
I got myself a Huawei P20 Pro and am fairly satisfied with it atm. But there is one issue I have now and that is that apps like Line, Teamspeak 3 and even the phone app is using the wrong microphone when using a Bluetooth headset or even an USB C -> 3,5 mm headset.
One thing that I do remember now that I am writing this, is that I have Boldbeast Recorder installed, which is a call recording app. But I never had these issues with my Samsung S7 Edge.
Anyone else having similar issues?
Update;
I made a call earlier today and had these issues, but using the handset itself. But after a while even calling seems to not be working.
I did a quick reboot and now, huzzaa, everything works again...
Click to expand...
Click to collapse
I have the same problems with my P20 Pro! I can't make calls after a while with apps like messenger och WhatsApp, and after a while even audio when recording video I gone! A restart works for a while but then back to same behavior! This is really bad if they want to compete on the high end market... Hoping for a system update that fixes this ASAP!
anilhk said:
I have Huawei P20 Pro and I use Boldbeast call recorder. It works fine with the handset as well as work Bluetooth
Click to expand...
Click to collapse
Hmm, I think it happens for me whenever I use my Bluetooth headset (Jabra EVOLVE 65 MS). After I stop using it and go back to my USB-C -> 3,5mm headset it has that weird bug again.
popeppel said:
I have the same problems with my P20 Pro! I can't make calls after a while with apps like messenger och WhatsApp, and after a while even audio when recording video I gone! A restart works for a while but then back to same behavior! This is really bad if they want to compete on the high end market... Hoping for a system update that fixes this ASAP!
Click to expand...
Click to collapse
For me it all starts working after a reboot :s
I got 3 days more to decide whether to keep it or not :s
So, I ended up returning my phone and got myself a Samnsung S9+ DS....
I am sorry!
I said earlier I don't have problem, but I do have problems with phone calls. The other party cannot hear me well. Maybe it is something to do with using Boldbeast. It records well, but maybe it interferes with phone calls. Can someone confirm this?
I'm regularly having the same issue.. Occasionally the other person at the start of a call can't hear me..
I have only yet encountered the issue with actual phone calls not whatsapp voice calls etc..
So I'm wondering if it's perhaps a VoLTE bug?
Or the only other thing I can think of is that perhaps the USB-C to 3.5mm headphone adapter plays around with the audio pipeline and doesn't reset.. Just speculation
Microphone error
Same to me here... Is there any solution? My friend can't hear me at all on the phone call... But when I playing PUBG with microphone enable they said my voice just like cartoon....
Private space is the key. I guess
Switching to private space.. ans switching back.. make u lose mic in calls.
I am sure of that.
There seems to be a few causes
Potentially:
1/ going into private space
2/ after using usb-c headphone adapter
3/ after using Bluetooth Audio
Still wondering if it's a VoLTE thing or if it also happens with whatsapp during a microphone. If it's only effecting phone calls and not apps that use the microphone that would point to volte or some other part of the call pipeline rather than the general audio pipeline
The only solution I have is to restart the phone.. That works
..
It seems like a firmware issue connected to the mic. Hope this gets resolved soon.
Same issue here.
I tried turning off VoLTE and WIFI calling. No luck.
This is really giving me a hard time. I can't make calls anymore.
People just don't hear me.
Do you guys have the dual SIM version? How many cards installed?
I removed the Sim in slot 1 yesterday and when I slid the tray back in the phone showed an update for the provider settings (and provider apps etc.)
I run the update and restarted the phone. Some provider apps were installed with the update.
--> first call went without problems.
--> maybe 2 SIM cards interfere?
--> maybe the provider update needed to be forced (by removing one of the SIM cards)
--> maybe it was just the reboot.
I'll keep you posted.
4 calls since last post (no restart since).
--> procedure might have done the trick.
Has anyone managed to fix the problem with update?
No more problems?
im having the same problem, i tried restarting and formating the mobile.
Fixes it temporary only.
Do you have two sims installed or just one? Try taking one out if you have two (see above) to trigger a provider update.
Ok, I have two sims in the phone. But now I deny Google permission for the microphone (I don't use "ok Google" to wake up), and never happens again, microphone works fine all the time.
Sent from my CLT-L29 using Tapatalk
I have exactly the same issue can hear everyone else crystal clear just they can't hear me
All of a sudden, my microphone does not work in a call. Regardless of if I originate the call or answer a call, the other party can not hear me. Works fine through speaker phone or Bluetooth. I've searched as much as I can online for a fix, but no results. So far I have done the following:
-Installed a third party phone app
-Tried safe mode
-Tried to repair in the Xperia Companion app on my PC (actually made things worse - couldn't make or receive calls)
-Full restore to factory defaults (fixed the call issues, but not the mic issue)
The tests in the support app fails to hear a frequency change.
Since the microphone works in speak phone, I assume this is still a software issue and not a hardware issue (unless the speakerphone uses a different mic).
I'm stuck and could use some advice.
Thanks
I have the same problem for several months
I have the impression that I had this problem since I put underwater
the only solution I found is to put in loudspeaker or use headphones